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Dealer Reviews

Based on 45 reviews
All reviews are verified visits to the dealer. – Learn More
Feb 15, 2026
Please read this honest review I recommend going to Mr. Pablo, he was extremely patient, he assisted me to complete the process, FaceTimed me while on my deployment to view the vehicle and gave me a great pricing to purchase the vehicle with also great financial support, I highly recommend this dealership to anyone looking for EV vehicles! Thanks you auto trust and Pablo!
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Gary
Jan 24, 2026
Communicate well. Great prices. Willing to help. Very pleasant so far.
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Jan 14, 2026
Juan provided exceptional customer service.
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Dec 23, 2025
Juan did a nice job
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Oct 21, 2025
Juan is the man, made this a painless process in getting my daughter her 1st car!!!
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Rosemary
Oct 7, 2025
Very kind and courteous
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Oct 3, 2025
Friendly and informative.
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Sep 22, 2025
Friendly
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Sep 15, 2025
My name is Joseph and I I wanna say the service was amazing people around was friendly and when I have option one more star, I put six thank you
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Sep 12, 2025
Cool Experience
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Aug 20, 2025
Car had already been sold, but the sales rep was cordial, kind, and helpful.
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Jul 15, 2025
I honestly wasn’t expecting such a great experience from a used car dealer, but the team at AutoTrust was professional, transparent, and made the whole process easy. No pressure, just solid service and great cars. Highly recommend!
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Jul 7, 2025
Very quick!
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Jun 17, 2025
Dealer has been great with contacting me. Also he explained to me about their delivery option.
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Jun 10, 2025
Miguel was one of the best salesman I have ever dealt with!
2 of 2 people found this review helpful.
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Jun 3, 2025
Excellent experience!
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May 28, 2025
Amazing prices on great vehicles.
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May 22, 2025
Nathan was great,not pushy and very professional!
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Laura
Mar 18, 2025
Very slow responses. Ended up getting a different car
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Mar 18, 2025
Response from current dealership:
Hi Laura. I am shocked and sorry you felt we earned 1 star. Both Juan and myself had constant email exchanges and provided you the full detailed pricing and warranty pricing for every car you asked for. I am not quite sure where we went wrong but I will evaluate our response time to see if we missed something. I am happy you found a car you liked. I wish would would have had the chance to continue to earn your business but I understand. I look forward to the next chance to earn 5 stars. If you have any questions or need anything you can email me directly .. Gary - gpretz@autotrustusa.com
Mar 8, 2025
The conversation started easy enough. The sells rep communicated well. Yet when it got down to numbers they came across as stand-off-ish. They give very little flex room and even recommend renting your car out for money. It became very pushy and unprofessional fast. I ultimately decided I wasn’t going to do any business with them despite any offers
8 of 8 people found this review helpful.
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Mar 1, 2025
They did. not answer my initial question, but I am hopeful that we will connect this week.
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Feb 14, 2025
Juan answered all questions in a timely manner was pleasant and helpful. Would use again.
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Yetunde
Feb 11, 2025
He was calm and patient despite how many times I kept calling him. Thank you Pablo
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E
Feb 10, 2025
They followed up well
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Jan 17, 2025
Very responsive and helpful in the process. The car I inquired about sold before I made a decision, so I wasn't able to buy it.
1 of 1 people found this review helpful.
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Jan 2, 2025
The transaction went very well. I bought it sight unseen so I had to put my faith in the dealer to deliver me a good truck. It will arrive tomorrow.
4 of 4 people found this review helpful.
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Dec 31, 2024
Easy to work quick response
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Dec 29, 2024
Good experience buying a van, very quick turnaround after the purchase.
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Dec 3, 2024
Very good
1 of 3 people found this review helpful.
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Nov 10, 2024
Dealer responded right away very helpful
0 of 1 people found this review helpful.
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Oct 4, 2024
Juan the salesman was a great help. The experience in closing the deal with this car was fast simple and easy. I would recommend x10000 that this is where you want to buy your car from. Again thank you Juan for being the great salesman that you are.
1 of 1 people found this review helpful.
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Rhonda
Sep 22, 2024
Very quick response and very professional
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Jim
Aug 31, 2024
Would not really give me the time of day. When I asked about payment and price I got rough guess numbers instead of an actual conversation. When I contacted them for an update they had sold the car to someone else. Real class acts.
3 of 5 people found this review helpful.
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Sep 3, 2024
Response from current dealership:
Hi Jim. I am very disheartened you wrote this about us. Not only did Juan do 2 live video calls of cars with you, we also gave you numbers on 4 different cars even though you presented an extremely challenging credit situation. You then told us you were not ready and did not have down payment so we said to contact us back when you are ready. One of the cars you wanted did sell but that is the goal of a car business. Unfortunately, that does happen and we always have more cars. I just wish you being upset that you were unable to purchase at this time was not projected onto us. I wish you the be
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Aug 10, 2024
Very nice sales dept. Got back to me within 45 minutes.
0 of 1 people found this review helpful.
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Chris
Aug 7, 2024
Great!
0 of 1 people found this review helpful.
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Anon
Jul 29, 2024
Excellent customer service. Came in for the car I wanted and left with no BS. They were transparent with their pricing and didn't try to tack on any extra services. I would absolutely recommend them to someone I know. I've been happily driving around a 2020 Chevy Bolt I purchased from them for the past few weeks.
2 of 2 people found this review helpful.
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Robert
Jul 4, 2024
The Guys answered every one of my questions. I will be doing business there, Real Soon......
1 of 2 people found this review helpful.
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Brice Lee
Jun 27, 2024
First, I want to express how pleasant I feel to do business with this dealership, their employees all professionals, honest , and friendly people , specifically my salesmen JUAN , great gentleman, helped and guided me through out processes with nit pressure , until I seated on my dream car , of course PABLO help too getting info from other car that unfortunately next day got sold , but I got notice his professionalism and service too ; FYI you got act quick here , car gone fast , I WILL BUY A CAR FROM HERE AGAIN abd encourage people 100% thank u all for the great job and help
2 of 2 people found this review helpful.
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Jun 12, 2024
Would deal with them again.
2 of 3 people found this review helpful.
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Jun 1, 2024
They were quick to respond but changed my choice of car
1 of 2 people found this review helpful.
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May 28, 2024
Helpful
0 of 1 people found this review helpful.
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20
May 23, 2024
Fair negotiations. Car was as described. I would purchase a vehicle from them again.
2 of 2 people found this review helpful.
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May 3, 2024
Great
0 of 1 people found this review helpful.
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Apr 28, 2024
They responded quickly
0 of 2 people found this review helpful.
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Apr 10, 2024
Good
0 of 1 people found this review helpful.
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Feb 14, 2024
Couldn't work out a deal but salesmen worthy of your business
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Jan 27, 2024
Good and professional The agter price is ridiculous.
0 of 1 people found this review helpful.
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Al
Jan 11, 2024
Honest, low pressure salesman.
2 of 2 people found this review helpful.
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Dan
Jan 6, 2024
They were just great
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Jan 6, 2024
Polite and knowledgeable
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Dec 17, 2023
Helpful, but the vehicle (as far as I was concerned) was not for me,
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Nov 25, 2023
Honest and up front. Unfortunately didn’t purchase car but now I wish I did
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Nov 6, 2023
I was interested in a 2007 Mercedes Benz S550 and the dealership was very proactive in reaching out to me, sharing pictures, answering questions, and providing financing information. I ultimately didn't buy the car, but I would definitely work with them again.
3 of 3 people found this review helpful.
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Nov 3, 2023
Worked with me and my credit to get the price I asked for. I didn’t end up buying from them because I found a better car elsewhere but I would buy from them in the future
3 of 3 people found this review helpful.
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Princeton
Oct 30, 2023
Excellent experience, great communication. Pablo was clear and he got the deal done. Would highly recommend
1 of 1 people found this review helpful.
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20
Oct 4, 2023
Easy to purchase, easy to test drive, even over the weekend
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20
Sep 21, 2023
Done deal,!! Excellent experience. Everything was clear and on the front. I recommend this store for everyone. For sure, I'll do business with them again if I need another vehicle.
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anonymous
Jul 11, 2023
Drove an hour to see a car that had a cracked glass roof and a tick in the engine. The car was white with a poorly wrapped matte black wrap. The whites of the door and hood jams were visible and did not look good at all. Dealer said he could knock a couple hundred off. No thanks. Around 2k just to replace the glass, not to mention removing the wrap.
3 of 3 people found this review helpful.
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Sep 14, 2023
Response from current dealership:
Hello.. Which car was this? We would not have had any cars with cracked sunroofs or wraps. Please reach out to me so I can verify the information.
20
Jul 9, 2023
Quick to respond and offer their services
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Fred
Jul 6, 2023
Everything was fine. I received the information that I requested.
0 of 1 people found this review helpful.
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Jun 15, 2023
They were very nice, the car was beautiful. But I didn't qualify for financing.
1 of 1 people found this review helpful.
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Jun 7, 2023
Good
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Apr 23, 2023
Pablo very helpful and knowledgeable. Did not buy from this location as of yet
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Apr 10, 2023
They responded but I haven't responded cause I'm still looking around but they contact me right away
0 of 1 people found this review helpful.
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Luis
Mar 25, 2023
Great service, fast purchasing process
2 of 2 people found this review helpful.
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Feb 12, 2023
Good response. Very professional. Did not buy car.
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Nov 13, 2022
Good follow up and polite
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Aug 16, 2022
Friendly and responsive
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Aug 5, 2022
Juan did a awesome job!!
1 of 1 people found this review helpful.
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Jul 1, 2022
Dealer was very nice, answered all of my questions and very prompt with his response
1 of 1 people found this review helpful.
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Lori
Jun 21, 2022
They were very helpful and descriptive about the vehicle. And the gentleman I talked to had great experience and knowledge
2 of 2 people found this review helpful.
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Jun 19, 2022
At this point we are still working with the dealer. But Pablo has been more than outstanding with meeting our needs and correcting some issues that the vehicle had upon test driving. The Mrs. and I are looking to move forward with purchasing the vehicle hopefully within the week. Will update as how we proceed.
3 of 3 people found this review helpful.
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Jun 3, 2022
Good experience however I didn't buy from them
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Kevin
May 18, 2022
Great communication, I think they are doing a good job I have health issues they were honest about the vehicle.
2 of 2 people found this review helpful.
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Apr 7, 2022
Although I decided the car they had wasn’t what I was looking for they went out of their way to make sure I got the help I needed & even took time to send pictures to help in my decision.
2 of 2 people found this review helpful.
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Drew
Mar 15, 2022
They contacted me and gave me options for other vehicles. I appreciated the attention.
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Feb 10, 2022
Great service
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Dec 30, 2021
They said the car was heading to the auction as the engine started smoking. They should have let me know before I left my home to go see the vehicle.
10 of 12 people found this review helpful.
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May 23, 2022
Response from current dealership:
Hi Cookie, I am sorry you saw a car smoking. We return cars that do not meet our standards of safety. We would rather you be upset at us for not getting the car then upset for buying a bad car.
20
Dec 21, 2021
I was contacted very quickly after my inquiry.The salesman had all the information about the car, answering all my questions and even sent me photos of the car which weren't posty in the add.Good people.
1 of 1 people found this review helpful.
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20
Nov 23, 2021
Answer fast good service
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David
Nov 19, 2021
Pablo was knowledgeable and shared a lot of information. The car already had a deposit on it (which he told me about ahead of time) so I was not able to test drive.
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Nov 1, 2021
Worst experience ever they told me that they could not find a credit report for me even though I was already qualify and certified with Capital One
9 of 9 people found this review helpful.
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May 23, 2022
Response from current dealership:
Hi Terrell, By law we do not have access to your credit report when you are preapproved by Capital One or any other 3rd party. It is to protect your personal info. I am sorry that it was upsetting. We are a Capital One Preferred partner and once you find the car you are required to submit a credit application in house to verify the pre approval. We do not even run the credit we simply push the information back to Capital One to verify your identify and information. I am very sorry you found that to be wrong.
Jacqueline
Oct 27, 2021
Dealer responded quickly, but decided to purchase a car that better met my needs/wants at different dealer.
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Larry
Aug 25, 2021
Very Helpful.
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Aug 21, 2021
Pablo and the Management Team made my shopping experience one of my BEST experiences buying a car. I searched for months and spoke with many companies before choosing the AutoTrust team. I would strongly suggest these guys to serious buyers. I very happy!
2 of 2 people found this review helpful.
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John
Jul 11, 2021
nice
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Jul 9, 2021
General mgr was responsive in our email correspondences. When I visited my salesman Juan was just warm, helpful & wonderful. Test drive was good issues were cosmetic. I BOUGHT THIS CAR!!!!
1 of 1 people found this review helpful.
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Jun 29, 2021
Quick communication
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Jun 18, 2021
Replied but took several days before any answer , very tardy and not enough information
2 of 3 people found this review helpful.
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Brenda
Jun 13, 2021
They responded right away. Very professional car dealership. Would definitely buy from them again
1 of 1 people found this review helpful.
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May 28, 2021
Clear information, good deals,
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May 2, 2021
The car was delivered with undisclosed damages to the body panel and undriveable as it needed both front axles replaced and all new tires. This was a virtual purchase, and we were told there were no issues. DO NOT WORK WITH THEM!!!
15 of 15 people found this review helpful.
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May 23, 2022
Response from current dealership:
Hi Illya, I am sorry you had issues with your car when you purchased. All remote sales include a free 3rd party inspection so I would like more information so we can see what happened.
Gary
Apr 20, 2021
Amazing experience as a first time buyer. Pablo made things so simplified and educated me on questions I had.
1 of 1 people found this review helpful.
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Mar 11, 2021
Best costumer service. Finalized the deal with in 5 min over the phone.
1 of 1 people found this review helpful.
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Rodney
Feb 18, 2021
Help Me In Every Way Possible
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Jan 15, 2021
I did not buy a car, but they were quick to respond to my request for more info and pictures. Felt no pressure
1 of 1 people found this review helpful.
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Ned
Dec 21, 2020
I had a great experience at the dealer talking with Gary. I had done my research so knew the car I wanted. I took a test drive and Gary answered all my questions. I really liked the fact that the paperwork was all on Doc u sign, made it fast and easy and I was not there for hours, like I had experienced at other dealers. The other part I liked, I had Gary all the way through the process, start to finish.
2 of 2 people found this review helpful.
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30
Dec 17, 2020
Very good response and promptly. Another one I am very interested in buying but damn COVID-19 situation is tough in Florida right now.
1 of 1 people found this review helpful.
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Dec 13, 2020
Very helpful
1 of 1 people found this review helpful.
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Nov 22, 2020
Great.
1 of 1 people found this review helpful.
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Nov 5, 2020
Great experience, very friendly and professional.
2 of 2 people found this review helpful.
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Nov 3, 2020
My experience went beyond the expectations of used car dealership. It was totally touchless experience. Luis was very professional in helping me in with my purchasing power in buying my vehicle. Thanks!
2 of 2 people found this review helpful.
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Oct 27, 2020
The car I saw was amazing!
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Oct 17, 2020
The best dealer in that area are you recommend them they work with you they make you feel great and they’re so professional the car is a top of the line I’m so happy with my purchase
1 of 2 people found this review helpful.
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Oct 13, 2020
Very helpful.
1 of 1 people found this review helpful.
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Nilda
Sep 23, 2020
Excellent experience! Gary, Juan, and Company went above and beyond! Buy with confidence. You will be very happy not only with your purchase, but with their Customer Service.
1 of 1 people found this review helpful.
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Sep 16, 2020
Great price
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Sep 14, 2020
They did reply and was very nice and helpful. But decided to go with another dealer. Thank you
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Aug 31, 2020
Excellent!! Not Ready to Purchase
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Kweku
Aug 27, 2020
They understand custom what you need and help you to get it
2 of 2 people found this review helpful.
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Joel
Aug 24, 2020
Great and easy transaction
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Aug 12, 2020
Quick response.
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Aug 11, 2020
Pleasant experience
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Maricar
Jul 21, 2020
Juan was very good to work with. No pressure or bait and switch.....no add-ons or double talking. Clear facts and questions were answered on the spot. No running back and forth with counter offers. None of the usual stuff you expect from a used car dealer. I actually look forward to a return visit for another car for my son very soon, and the first place i will go is Auto Trust USA. Thanks, Larry and Glenn
2 of 2 people found this review helpful.
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Jul 12, 2020
Didn't get the truck but they did all they could. Helpful and friendly
1 of 1 people found this review helpful.
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Edoardo
Jun 29, 2020
Still working on my deal but the sales rep has been great so far...looking forward to close it soon! Highly recommended
1 of 1 people found this review helpful.
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c
May 23, 2020
Dealership is responsive and has great follow up.
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May 21, 2020
Great
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Sarah
May 12, 2020
So far experience was awesome. They were friendly and helpful. If the title/tags/2nd key don’t transfer in 30 days i will follow up but so far they have done everything promised. Love my car too-great price & awesome quality.
1 of 1 people found this review helpful.
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May 11, 2020
very professional dealership was happy with my overall experience and purchase
1 of 1 people found this review helpful.
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5
Apr 27, 2020
Good but I was lookin for discount and they are not able to make it But it’s ok
3 of 3 people found this review helpful.
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Apr 17, 2020
They contacted me quickly. Even though I didn't purchase the car, they were professional and sent me the info I requested. Great dealership. Thanks!
1 of 1 people found this review helpful.
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Apr 15, 2020
I came down from FL from NY. I was purchasing a 335i and spoke with Sam sales rep. Downhill events. I mailed over the paperwork and it didnt arrive overnight and i already arrived after a flight. I had to uber back and forth to get the paperwork, and called up Vlad that it would be 50-100 dollars to fax. I asked for help on reimbursement, they said "we'll talk about it". They cheaped out on that? NEXT, THE VEHICLE. I asked Sam if the vehicle was serviced, braking system refreshed, and if the paint was good prior to coming to FL. Maintenance was important because IM DRIVING THE VEHICLE BACK. The paint wasnt "perfect" like Sam said, the engine was covered in dirt AND after doing maintenance in NY, saw the BLACKEST OIL, dirtiest filters, the rotors were grooved in, and the tires had NO THREAD, but was told they were "new". Wasted more than 1k already. Washer covers ejected while driving back to NY, Sam said they're 5 bucks online lol no its definitely not. 30 dollars unpainted...thanks
19 of 19 people found this review helpful.
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Apr 22, 2020
Response from current dealership:
I am very sorry you feel like you had a bad experience. We sent you and your mom all the paperwork via UPS and you did not send it back prior to booking your flight. Unfortunately, we have no control over UPS and the delay you had mailing the forms back. We don't "cheap out" on any service. We require original signatures and you had ample time. You chose to book a flight prior to completing the paperwork and we cautioned you against that. Please do not blame us for that. As far as the car, we service every car prior to sale and your car was serviced and had no issues. We encourage an
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Apr 14, 2020
Everyone has been very helpful.
0 of 1 people found this review helpful.
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Apr 12, 2020
My experience can not really be measured. AutoTrust's staff has been working diligently trying to organize a good time for me to drop by or for them to bring the car to me. They are absolutely awesome. I just need to step up to their level. I will soon. They are the dealership that has my vote of confidence.
1 of 1 people found this review helpful.
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Steven
Mar 25, 2020
Yes the dealer contacted me he was very quick and easy to work with it was an OK experience
0 of 1 people found this review helpful.
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Marvin
Feb 25, 2020
Very fast response, got the photos ASAP of vehicle. Now making my decision to go down!
0 of 1 people found this review helpful.
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Tracey
Feb 24, 2020
I had a great experience with Auto Trust USA.
0 of 1 people found this review helpful.
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Feb 4, 2020
Vladimir at Auto Trust USA is great. He took the time to show many any vehicles I was interested In and offered test drive and other assistance. Informed him that I need to take care some things on my end before getting into the vehicle and also check one more dealer. Vladimir still provided top service I am really looking forward to purchasing a vehicle Vladimir and Aiuto Trust USA. They always have nice vehicles to choose from.
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Jamie
Jan 19, 2020
Return response was quick and sales agent sounded friendly and professional.
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Jan 11, 2020
Reasonably priced vehicles, friendly service
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Dec 19, 2019
They were always available and helpful from credit application to delivery. Sam and Vlad made the buying experience a pleasure.
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Nov 30, 2019
Professional and Polite
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Nov 20, 2019
Not as yet. Still trying to resolve some issues on my end but the dealer was very helpful.
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Innocencia
Oct 7, 2019
I went in there with a Capital One pre-approval (I highly recommend applying online) because it takes all the guess work out of the financing and BS out of car buying. It was fast and easy and Juan was extremely professional and honestly a real help. I am very impressed with the way things have changed. The last time I purchased a car I was in there almost the whole day and I really got ripped off with the financing. All lessons learned. I hope this is helpful.
6 of 6 people found this review helpful.
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Sep 26, 2019
The best of all. Prompt greeting, fast response, day to day updates. Great dealer, great people!
1 of 1 people found this review helpful.
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Richard
Sep 20, 2019
I bought the car and are working with me.
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Sep 8, 2019
Very friendly ... Could not see car before it was sold due to Hurricane Dorian but they excellent.
1 of 1 people found this review helpful.
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Aug 28, 2019
Dealer had responded very quickly and was not pushy like most dealerships. I decided on another vehicle but they seemed fair and no pressure.
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Aug 20, 2019
Excellent service !
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Festus
Aug 4, 2019
Good
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Q
Jul 26, 2019
Very friendly and helpful.
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Frank
Jul 16, 2019
Dealer contact was very helpful. Communication was conducted via email, it was easier for me to do so and they were very fast at responding and providing the information I need. Listing was accurate and the photos posted were very helpful in taking the next step on making a purchase. The car was clean and ready for a test drive when I arrived. Staff was friendly and accommodating, able to answer questions that I had. I would highly recommend this dealership to family and friends!
1 of 1 people found this review helpful.
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Carol
Jul 9, 2019
AutoTrust USA was the best. We bought the car from them and it was the easiest purchase of a car ever. Sales team was courteous, responsive, efficient and fast. Smooth transactions. Would highly recommend them.
1 of 1 people found this review helpful.
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Jul 2, 2019
The dealership was great with consistently reaching out to provide optional methods of communication to ensure I was comfortable with the level of time spent making a purchase.
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Arif
Jun 2, 2019
Good service
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May 4, 2019
Great customer service. Responded quickly.
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MR
May 1, 2019
Great Customer Service
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Lenin
Apr 5, 2019
I must say, working with Auto Trust USA was the best car buying experience I have ever had. They were very knowledgable, honest and fast. I highly recommend anyone looking for a car to go there. A+ service.
2 of 2 people found this review helpful.
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Apr 4, 2019
They were prompt,courteous and not pushy. A great first impression.
1 of 1 people found this review helpful.
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Lakichia
Mar 27, 2019
Very Helpful
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20
Mar 13, 2019
Active at the dealership , my salesman was not avalible, meet Luis and we went for a test drive. Unfortenetly I was unable to finalize purchase. Couple things about the vehicle was negative for my . Im considering this suv a lot as my next vehicle.
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Andrew
Mar 5, 2019
Experience was good,quick and straight forward.
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5
Feb 28, 2019
Communication was OK, but discussions broke down when I wasn't will to stop by for a test drive. I explained that I was in San Diego and thats when we decided to no longer continue.
Is this review helpful? Yes | No
Feb 23, 2019
Good
Is this review helpful? Yes | No
YESENIA
Feb 8, 2019
Very helpful and qiick to reach out
0 of 1 people found this review helpful.
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Jan 18, 2019
Quick response good service.
Is this review helpful? Yes | No
Abraham
Jan 14, 2019
I bought my car here and it was a seamless process the service was great and I would recommend this dealership to anyone.
1 of 1 people found this review helpful.
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Dec 23, 2018
Even though I couldn’t get the vehicle dude to my own inability to confirm my interest in time, Sam Accurso of Auto Tust was very helpful. Very professional and high response rate to my queries. Kindly say thank you to him in my behalf.
1 of 2 people found this review helpful.
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Dec 18, 2018
Very informative and helpful
1 of 2 people found this review helpful.
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Pamela
Dec 17, 2018
Good service
0 of 1 people found this review helpful.
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Pamela
Dec 15, 2018
I wanted to long and the car was sold but they were very nice and I am waiting to find the best car for me but will buy from them
1 of 2 people found this review helpful.
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JamesBryan
Dec 1, 2018
Great dealer to work with. I received a call from Sam /sales rep regarding my inquiry. Best communication and when I arrived on site to inspect the vehicle, Sam was so professional and supplied me with enough information to make a decision. Would recommend Sam highly if you're looking for a new or used car. JB
1 of 2 people found this review helpful.
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Nov 26, 2018
Prompt response and information.
0 of 1 people found this review helpful.
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Nov 15, 2018
Perfect and Great Customer service with prompt response and reasonable deals. I bought my Ford Taurus Limited from them and I really love it.
2 of 2 people found this review helpful.
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ANDRES
Nov 8, 2018
Great dealer
0 of 1 people found this review helpful.
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Tom
Oct 3, 2018
Quick response and answered my questions. Unable to get over to see vehicle.
0 of 1 people found this review helpful.
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Carol
Oct 1, 2018
Excellent dealer. I will recommend him to anyone
0 of 1 people found this review helpful.
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Sep 30, 2018
Although I didnt buy the car from them kris was extremely helpful and the response time was great. I would recommend them to anyone I know
1 of 2 people found this review helpful.
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Sep 29, 2018
Great experience I bought the car
0 of 1 people found this review helpful.
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Sep 25, 2018
Awesome experience! I traded a car that I bought from them for a newer better one. With regards to the consumer process they work with you so that both parties walk away happy.
1 of 1 people found this review helpful.
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Sep 21, 2018
Sales rep 'Sam' has great customer service skills!!!
1 of 2 people found this review helpful.
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William
Sep 3, 2018
Very helpful
1 of 2 people found this review helpful.
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Aug 30, 2018
Very helpful staff
1 of 3 people found this review helpful.
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125
Aug 23, 2018
Nothing much to say. Yes they did get back to me I’m still looking but need to sell one first. They were very understanding
2 of 4 people found this review helpful.
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Aug 21, 2018
Overall good experience. I did not get the car but the Sales Rep David was very helpful - they really went out of their way to work with me. I would definitely buy a vehicle from there in the future. There were a couple delays, but nothing crazy, or out of the ordinary for a used car dealership. Even if you get an inspector, they are still pretty cool and work with you 100%
2 of 3 people found this review helpful.
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Aug 19, 2018
Miguel is a great guy! 100% recommend this place!
2 of 2 people found this review helpful.
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Aug 16, 2018
They send good and faster to my request
2 of 3 people found this review helpful.
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Aug 2, 2018
Very helpful, provided and answered all my concerns in buying.
1 of 2 people found this review helpful.
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Jul 24, 2018
It was a great experience,I love this place and would definitely recommend it
1 of 2 people found this review helpful.
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Jul 23, 2018
This dealership is running scam and lies about the condition of their cars. I bought a car from them that became my worst nightmare. They changed most shielding parts under the hood area and told me that the car is in excellent condition. After driving that car for just two days: engine light came on, transmission not shifting correctly, power steering system was defective. When call them; they told me that car was sold ASIS and I signed ASIS agreement, therefore they decline all responsibilities. Stay away from Auto Trust USA!!!!!!!!!!! They're all are scammers.
8 of 9 people found this review helpful.
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Sep 4, 2018
Response from current dealership:
Valued Customer,
What you are saying in this review concerns me greatly. What car did you purchase from us. We, under no circumstances, hide any issues with any cars and what your saying occurred with the car is just not possible. We check every car, that is not listed as "Value Lot" and every car comes with a 3 month 3000 mile manufacture supported warranty. We also encourage every customer to have a car inspected by a mechanic if the customer chooses. We go the extra mile to make sure every customer has all the information needed to purchase a reliable car. If you had those issues
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James
Jul 22, 2018
We didn't work a deal but they were straightforward.
1 of 2 people found this review helpful.
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tessie
Jun 25, 2018
Very helpful nice people with nice cars
1 of 2 people found this review helpful.
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Jun 15, 2018
Although I did not end up viewing or purchasing this vehicle AutoTrust USA did provide email contact info and showed a willingness to help make a deal.
1 of 2 people found this review helpful.
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Jun 10, 2018
Good contact and communication.
0 of 1 people found this review helpful.
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Jun 5, 2018
Nice professional and friendly personal
0 of 1 people found this review helpful.
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john
May 30, 2018
Salesman was very helpful and sent additional pictures I requested
Is this review helpful? Yes | No
5
Tim
May 20, 2018
Trustworthy, customer focused team who stand behind what they sell. My experience was working with Vlad Bogdanov and he was very responsive from the get go and then stuck around on Friday evening waiting for me to show up due to traffic delays. Turns out that everyone working at Auto Trust are very personable and fun to deal with.
1 of 1 people found this review helpful.
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Ken
May 19, 2018
No pressure but constant reliable feedback on requested car information.. Great communication skills from sales rep and manager..
0 of 1 people found this review helpful.
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May 9, 2018
Vladimir was amazing! You should definitely buy a car from this dealership.
0 of 1 people found this review helpful.
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May 1, 2018
They were helpful, but no deal made.
1 of 2 people found this review helpful.
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renots
Apr 22, 2018
Sold me a car with no oil in it, swore to me oil was ok. Lied about everything, buyer beware, crooks!
9 of 12 people found this review helpful.
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Apr 23, 2018
Response from current dealership:
Renots,
I sincerely apologize that you are unhappy with your car. We inspect and service every car prior to sale. I could not find "renots" anywhere in my sold database. Did you check the car while you were here? If we made an error and missed an oil change on your purchase I apologize. I would like for you to contact me so I can remedy the situation and offer you 1 year of free oil changes on your purchase. I would like to know what else you feel lied to about, as well. I look forward to hearing from you. We take pride in our 5 star reputation and will do everything to make sure yo
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Mar 23, 2018
they people are very nice I will return soon to see if .l found a better deal
3 of 4 people found this review helpful.
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Mar 21, 2018
Very helpful and responsive. Extremely happy with their service
2 of 3 people found this review helpful.
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Mar 21, 2018
Quality communication and variety offers
1 of 2 people found this review helpful.
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Mar 12, 2018
Best place to buy used cars
1 of 2 people found this review helpful.
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Feb 28, 2018
Auto Trust was very good to deal with. I was purchasing a car from 200 miles away and they helped me with getting the car inspected by a third party and answered all the questions I had. They also set up the shipping of the vehicle for a very cheap rate. All in all, I was very pleased with their service and the vehicle is great.
12 of 12 people found this review helpful.
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Feb 4, 2018
Exelent
1 of 3 people found this review helpful.
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Kendra
Feb 2, 2018
Excellent response time, helpful
1 of 2 people found this review helpful.
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Jan 20, 2018
Good experience. Very professional. A little on the high pressure side of a Sale. Followed up with a call.
1 of 2 people found this review helpful.
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Joel
Jan 7, 2018
Very helpful staff got an answer and very helpful will sure look them up again , thank you Eloy
2 of 4 people found this review helpful.
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James
Jan 2, 2018
Miguel Moran did an excellent job. He answered my questions and made me comfortable with an online car purchase. He facilitated financing and arranged shipment of this vehicle to a location near me. The car was even better than I expected. I can’t say enough good things about Miguel and Auto Trust USA. I would give them a 5 star rating.
5 of 5 people found this review helpful.
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Mark
Dec 23, 2017
Just an inquiry. Pleasant and to the point, the way I like.
4 of 5 people found this review helpful.
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Dec 4, 2017
Nice salesperson.
2 of 3 people found this review helpful.
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5
Nov 28, 2017
Good conversation
4 of 5 people found this review helpful.
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Nov 14, 2017
I had a great experience.
3 of 5 people found this review helpful.
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Nov 9, 2017
Dealer contacted me in a timely manner.
2 of 3 people found this review helpful.
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Didier
Nov 7, 2017
Ask for a try, replied how do you finance. Otherwise, good follow up.
1 of 4 people found this review helpful.
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Jay
Oct 31, 2017
Fast response time but then they left me hanging, and stopped replying
3 of 6 people found this review helpful.
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Nov 1, 2017
Response from current dealership:
Thank you for the feedback. I am glad we responded quickly but concerned about the lack of follow up. Can you please contact me in my office so I can review the file and help out. I certainly do not want you to feel we forgot about you. Perhaps there was some miscommunication.
Gary
954-399-6777
Oct 28, 2017
In the midst of running my credit they said someone else allegedly put a $500 hold on the vehicle and not only was the vehicle never available to me, my credit was run. Afterwards I was steered several times to look at other vehicles. It felt a little suspicious to have my credit report run for a vehicle that was never available to me. From a business prospective there seems to be a flawed process that allows for lack of oversight with regard to, compartmentalization of customers. My credit report was not arbitrarily ran, it was ran against the cost of a specific vehicle. Once that happens, you have officially gone into negotiations with me on that same specific vehicle. If the case were that someone else secured the potential for negotiations with you regarding the same vehicle, then my credit report should have never been run, but the fact still remains that my credit report was run. Therefore I assert that your company has a flawed system as, if someone else put a deposit on the vehicle, my credit should have never been run.
15 of 17 people found this review helpful.
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Oct 30, 2017
Response from current dealership:
David,
We have many customers on our cars at any given time. I reviewed your file and see you filled out the application authorizing a credit pull. It does happen that we sell cars while multiple customers are interested. I can assure you that a salesperson received a deposit on that car and proceeded to sell it to that customer. I am truly apologetic that you did not get this car purchased but we were just following your instructions and our process. Had you put the deposit, you would have gotten the car. If you end up finding something we have that you like and purchase, I will provide you
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Robert
Oct 21, 2017
The were fast courteous and very professional truly an exceptional experience
3 of 5 people found this review helpful.
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Oct 8, 2017
Great
3 of 6 people found this review helpful.
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Oct 5, 2017
very pleasant
3 of 5 people found this review helpful.
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Sep 14, 2017
Dealer responded and was very helpful explaining to me the qualification process
3 of 4 people found this review helpful.
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Aug 28, 2017
Vlad was outstanding following up with my needs.
3 of 4 people found this review helpful.
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Aug 26, 2017
Very professional and friendly staff
2 of 3 people found this review helpful.
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Dean
Aug 10, 2017
Was great and fast ; thank you Sam for everything. Dean
2 of 3 people found this review helpful.
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Jun 16, 2017
Quick response through text and very respectful of my bid,very rare.
3 of 4 people found this review helpful.
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Ernesto
Jun 2, 2017
Its was a really good experience working with SAM , very helpful and try his best get you the car you want , happy with my g37 :D
6 of 7 people found this review helpful.
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frank
May 30, 2017
Good guys. Very easy to work with. I didn't buy a car but would revisit again anytime
3 of 5 people found this review helpful.
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jorge
May 25, 2017
The people at AUTOTRUST were very professionals, especially Juan Luis, they found the way to get me the car I wanted. I recommend this car dealer to anyone with credit problems.
6 of 7 people found this review helpful.
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May 16, 2017
Very friendly dealer, although the car was sold before I could arrange travel to Florida.
4 of 5 people found this review helpful.
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Apr 29, 2017
Vlad was very cool. He worked with me and kept following up with me until I finally purchased the vehicle. I am shipping to the Cayman Islands and he help secure the delivery rate to the port. My wife is now looking for a vehicle and we are going to Vlad first.
6 of 7 people found this review helpful.
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DeWitt
Apr 27, 2017
Very helpful and genuine enjoyed Jay
4 of 6 people found this review helpful.
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JoseFrancisco
Apr 12, 2017
Great !!!
2 of 4 people found this review helpful.
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Apr 11, 2017
Overall Great Service. Juan Luis is a very good and honest sales men. Thanks alot i love my car!.
8 of 8 people found this review helpful.
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Apr 6, 2017
They worked with me but didn't explain all the problems the car had. Hydraulic roof leak was left out. They obviously topped it off, ac stopped blowing, wind leak is small but apparent. Nice car, ok price. But I wanted it. Small things I will have to fix myself since I am a tech but for average person easy couple thousand worth of repairs that were not brought to the table.
23 of 25 people found this review helpful.
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Apr 1, 2017
Very trustworthy and not a bunch of scammers like the rest! They were honest, patient, and did not make me feel like I was being forced to buy anything. They helped me ship this car 2014 Hyundai Santa Fe Sport out of state and there was no type of bogus fees! They used common sense, and had ethics!! And I respected that and knew they were the one! The sales person I talked with name was Sam Accurso, he is soooo patient, and kind. He's just simply amazing! He replies fast and reassures you that everything will be fine. Because of him I give this company a complete 5 star!! My car is beautiful! If you are looking for a company that won't empty your pockets, but will give you a great deal! This place is the one! AutoTrustUSA. Thank you thank you once again Sam!
8 of 9 people found this review helpful.
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Charles
Mar 15, 2017
Very good
3 of 5 people found this review helpful.
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Feb 12, 2017
Quick contact and good follow up. Did not make a deal.
4 of 6 people found this review helpful.
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Ritch
Jan 17, 2017
This vehicle sold before I had a chance to test drive it, but the dealer did follow up quickly after my initial contact AND reached out on his own after it sold. Also asked what else I may be interested in and offered to call should the right vehicle become available. Only holding the 5th star until an actual transaction happens, for, as they say, the proof is in the pudding.
3 of 7 people found this review helpful.
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Richard
Jan 16, 2017
Very good Customer Service.
3 of 4 people found this review helpful.
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Rome
Dec 12, 2016
No pressure...great selection...
2 of 3 people found this review helpful.
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Ramona
Nov 25, 2016
This was the 1st time I ever purchased a car from another state and it was a smooth transition. I dealt with Juan the response was prompt! The service he provided me was out of this outstanding!! He was honest, straight forward, not pushy, very thorough, and he made me feel very comfortable. I recommend anyone who reads this and is considering buying a vehicle from this place to ask for Juan I guarantee you won't regret it! PS they have an awesome selection of cars I would definitely do business with this company again... ask for Juan
8 of 10 people found this review helpful.
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Chris
Nov 17, 2016
Test drove vehicle and was concerned with an idle issue under load. Could have been anything from a pulley to a sensor, and even could have been nothing. Recorded for a mechanic friend to listen to and he expressed concern. Dealer said I could pay a ford mechanic to inspect it myself, which I declined. There was no assurance that if I found an issue I'd ever get that money back, and it should be in the dealers best interest to sell me a car that doesn't immediately need a repair because they missed something. The salesperson texted the next day and offered to waive one of their paperwork fees for $299 if I buy today. Again, it's great you want to lower your fees - but you could save yourself a lot of hassle and just get the car inspected. This is where they earned the one star - quoted directly from the salesperson: "Maybe it's best you just go buy a brand new one, I'm on your side, this is the 1st time I've had someone bring this up as an issue not to buy the car, I did tell you you can have it fully checked out at ford or even your mechanic, but you don't want to spend the minor fee, now I really understand why it takes you so long & why it's so difficult for you to buy a car, still wish you luck, thanks again." So basically I get to field insults in my text messages from a salesperson who claims to be on my side. Bottom line: I won't pay a fee to find out the car needs repair and you are under no obligation to give me back what I paid for the inspection, or to pay for the repair.
23 of 27 people found this review helpful.
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Nov 19, 2016
Response from current dealership:
Chris,
My name is Gary, I am the GM here. Please contact me so I can discuss what happened. I am truly sorry you had a bad experience as that is not what we train our sales dept to provide. I will have the Mustang checked by our mechanic right away for this noise you heard. We do, however, encourage every customer to have any car they are interested in buying to get inspected by either the manufacturer or independent mechanic. That is an industry recommended best practice. Even if you purchase from Ford directly you should have the car checked. It is not always possible to catch every issue a
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Hansley
Nov 4, 2016
Mannnnnnn, Juan and the whole Staff was the best. They patiently waited for me to get my stuff together then they had too. Held the car and everything. I will recommend them to anyone
4 of 6 people found this review helpful.
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Rod
Oct 28, 2016
Good
2 of 4 people found this review helpful.
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Marlon
Oct 23, 2016
So far Juan my sales guy has been working his very best to make this purchase happen I really appreciate Autotrust patience and understanding in making this purchase happen they really do treat there customers like family thank you Autotrust.
5 of 7 people found this review helpful.
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NELLY
Oct 13, 2016
The agent was very polite we us.
2 of 4 people found this review helpful.
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Rhannan
Oct 10, 2016
Great customer service from Juan, I've already made a deposit and sign the papers now I'm waiting to send wire payment to have the car shipped, I'm one step away from owning this Pacifica I heard it's a very good car
2 of 4 people found this review helpful.
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Justin
Oct 7, 2016
Very good to work with but did not purchase.
0 of 2 people found this review helpful.
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Devon
Sep 19, 2016
Didn't Getty car but lowest price in town
1 of 4 people found this review helpful.
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Ed
Jul 25, 2016
Good experience but car sold the next day.
1 of 2 people found this review helpful.
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kodjo
Jul 15, 2016
Excellent
1 of 2 people found this review helpful.
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Ulysses
Jul 11, 2016
Great response time. .
1 of 2 people found this review helpful.
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Peter
Jun 25, 2016
Vladimir at AutoTrust USA was extremely helpfull and serviceminded and the purchase of my car was a very fast and smooth process giving me every vital info. I can strongely recommend Autotrust USA and Vladimir who did my purchase experience They replied my questions very quickly and listened and met my needs regarding the carpurchase. This was a total pressurefree purchase experience Peter
2 of 3 people found this review helpful.
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George
Jun 18, 2016
The dealer contacted me but we decided we wanted a coupe not a convertible. The dealer said they will let us know if they get a coupe that meets our requirements.
1 of 2 people found this review helpful.
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Alan
Jun 8, 2016
Yes, but unfortunately, the vehicle was sold the afternoon before I was able to see it. The salesman was very nice and responsive.
2 of 3 people found this review helpful.
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jose
Apr 29, 2016
Easy
0 of 1 people found this review helpful.
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Frantz
Apr 27, 2016
Very prompt and courteous.
0 of 1 people found this review helpful.
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Paul
Feb 20, 2016
Great experience but looking for a different color interior.
0 of 1 people found this review helpful.
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Calens
Feb 15, 2016
Great
0 of 1 people found this review helpful.
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MARISOL
Feb 11, 2016
Great service.
0 of 1 people found this review helpful.
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bernard
Feb 8, 2016
Car as described. Excellent fast Transaction . Dealer saved money by locating and using past owners Tag. Very happy with my Purchase and service.
1 of 1 people found this review helpful.
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zelalem
Dec 4, 2015
Excellent customer service
0 of 1 people found this review helpful.
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Dec 1, 2015
Excellent, quick, courteous & responsive customer service.
0 of 1 people found this review helpful.
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Mike
Sep 29, 2015
Great prices but never got there.
0 of 1 people found this review helpful.
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Oct 1, 2015
Response from current dealership:
Thank you for the kind words. It is a shame you never got here. Please contact my office to see if we can help.
Brian
Sep 14, 2015
Great customer service and I feel this dealership is honest in their sales approach. Would definitely recommend.
1 of 2 people found this review helpful.
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Sep 15, 2015
Response from current dealership:
Brian,
Thank you for the review. We believe every customer deserves an honest and reliable sales experience and I am thrilled that it showed with you. Thank you again for allowing us to earn your business. Without customers like you we would not be where we are today.
Gary
Victor
Sep 13, 2015
Excelente
0 of 1 people found this review helpful.
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Sep 15, 2015
Response from current dealership:
Thank you for the review. We appreciate every customer. Please continue to visit us for your car shopping needs.
Gary
Dave
Aug 7, 2015
Easy no pressure contact right away. Got back to my questions with emails and phone call
0 of 1 people found this review helpful.
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Aug 10, 2015
Response from current dealership:
Dave,
Thank you for the kind words. I am very glad to hear your experience was pressure free. We strive to provide a different buying experience. Please let me know personally if there is anything else we can do for you.
kerl
Jul 10, 2015
Dealer has been very response but not pushy like other dealers, I decided to hold off on my purchase for a while and they were very understanding.
1 of 2 people found this review helpful.
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Jul 10, 2015
Response from current dealership:
Kerl, Thank you for the positive words. I do hope that when you are finally ready for that Genesis you will think of us first. Again, thank you for the review.
INTAFF
Jul 3, 2015
very helpful & contacted me several times.
1 of 2 people found this review helpful.
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Jul 4, 2015
Response from current dealership:
Thank you for the review. We appreciate you and hope to continue to earn your business going forward.
Jun 24, 2015
Great service and great prices!
1 of 2 people found this review helpful.
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Jun 24, 2015
Response from current dealership:
Thank you so much for the positive review. I appreciate the business and hope to continue the relationship for the future.
Jermaine
May 27, 2015
Quick email respond. Within 24 hours.
0 of 1 people found this review helpful.
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May 27, 2015
Response from current dealership:
Thank you for your business. Please let us know if we can do anything to help in the future.
TERRENCE
May 25, 2015
Responded quickly to my request. We just could not get the numbers to work with my trade.
1 of 2 people found this review helpful.
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May 26, 2015
Response from current dealership:
Thank you so much for the review. Even though we could not make the deal happen I hope to have the opportunity again in the future to earn your business..
Mar 18, 2015
Great communication, awesome
0 of 1 people found this review helpful.
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Mar 19, 2015
Response from current dealership:
We appreciate the kind words and are glad you had a great experience. We are always here if you need anything further. We will see you when your ready for your next car.
Eloy
Feb 21, 2015
Very smooth and easy transaction.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 21, 2015
Response from current dealership:
Thank you very much for your business. We hope to see you for years to come.
Craig
Sep 24, 2013
I spoke with Gus and am currently working with him on a BMW X3. He returned my email and followed up with a phone call. I am looking forward to buying a car from him.
1 of 2 people found this review helpful.
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