Auto Mall, Inc.

Since there were no pictures, I contacted the dealer for pictures, I got an email two days later that said someone had sent them to me. I replied back that I didn’t get them so he said check your junk/spam mail. There was nothing there, the next day they were there in my email, I replied back that I was interested and asked what were their hours on Saturday if any and that I was out of town until Thursday evening so I probably wouldn’t be able too stop up until then, (60 miles away) I received no reply, it has been 3 days. So I am moving on.

Got there they wouldn’t even let me see the car they said they couldn’t show it to me because it had a lot of rust. Then why bother calling me that morning saying the car was all set to come, drove almost two hours for nothing Then tried to sell me a car that was $19,000 not even the same make or model I was looking for worst customer service ever will never recommend them to anyone don’t even wanna give them a one star rating but have to do it so it will save my rating

Great respond time, I recommend this dealership

Good

Service was solid and I purchased the truck. No fuss no muss. Will recommend them.

Very responsive!

communication great....did not buy.....too far away and vehicle sold

The whole staff was friendly and easy to work with. Great buying experience!

Gary and Kristy very professional and friendly Thank You

Very helpful, however I did not purchase the vehicle

Quick to contact me! Ended up buying elsewhere but great service!

Nice people... knowledgeable and very helpful!

Replied to message with “pics online” called and said vehicle was sold. Called next day and vehicle wasn’t sold, guy was going to get some requested pics for me. Never did. Called following day. Jeep was sold again supposedly.

The salesman told me the trade value of my car and the manager called to go over the deal and cut the trade by 9 thousand dollars

John & Nathan were great

I had a good experience.

I bought the Jeep so pretty good

answer my question quickly

Response was prompt. Vehicle sold before I could proceed, but dealer offered other suggestions. Very pleasant, no issues.

They bounce you from person to person, often not following up then saying the manager said they’d take care of it when you call them after hearing nothing. Lots of caricature car dealer behavior, and the managers while often “involved” never leave the back room to meet the customers they’re messing with. Bought a very similar car this weekend... this one seemed nice but they were very sketchy with providing info, and when I tracked down info it was very different from their story. Waste of time and stress and hours of driving to the dealer.

This place is a complete joke. We live in NY, and found the exact car we were looking for at the Auto Mall. Being 2+ hours from our house, we did everything we could to ensure that it would be available for us to drive/purchase. After 10 emails w/Auto Mall setting up an appointment, my wife and I took the day off from work and headed to VT. Upon arriving, we were informed that the car was sold at auction long ago. Their explanation was that we had been dealing with their 'Call Center', and that someone had 'misinformation'. While there, we called their Call Center, and were told how closely they worked with the Sales Team at Auto Mall (even though the sales person told us he had never spoken with anyone at the Call Center, and he had never received a call to confirm the appointment or the car's availability). To make matters worse, the Sales Manager (Chad) never once deemed it important enough to get out of his chair, introduce himself to us, and offer an apology. Avoid this place!!

Helpful and informative but said that couldnt reduce price much then carguru sent me a price reduction update of $1500!

I went to go test drive this car but they couldn't find the keys, he ask if he could show me something else though.

Good conversation too far to drive to visit.

Responsive,

I was skeptical about taking the two hour trip after work because the reviews were pretty bad on car gurus plus I would only have a hour and half to test drive the truck and fill out the paperwork but Blake and Tony made the deal happen and I was glad I made the trip because the truck is a really nice truck, got a good deal and didn't spend the whole day at a dealership. Thanks again guys! ~SlatDad

A+ Dealer

Answered all questions and kept in contact throughout my whole truck buying experience.

Seemed nice enough but didn't not return my call and truck was sold before they responded.

All dealings with Auto Mall were prompt and not overbearing. Sale was smooth and we are very satisfied with their service

The dealership responded quickly to our interest in a used truck listed. Overall I think we had a positive experience, I bought the truck. The staff was friendly and helpful, we would recommend this dealer and cargurus.com Thanks

Experience was good can be confusing when multiple people email you about one inquiry

Was told a “deal was in place” with a potential buyer and couldn’t see the truck. Next day was told the vehicle was available. 1 hour before my appointment was then told the truck had a blown engine. Not sure what to believe

Zero communication, felt like they didn't even wanna sell me the truck. Would never goto this place

I scheduled an appointment to view the vehicle. Upon arrival, I was assigned to one salesmen, then passed off to another. They did not have the vehicle even though they claimed they did when I scheduled an hour ahead of time. Gave me some excuse as to why, so it felt like a bait and switch as they wanted me to look at other vehicles. really felt like it was a waste of my time.

Very helpful. Very truthful

They had good follow-up to my inquiry. Did not buy from them simply because I found another suitable car closer to home.

Shane was outstanding! Great experience at the Auto Mall

Very quick response on our request for more info, unfortunately there was a deal in progress, which made for no deal with me. Did let know what other vehicles that were close to what we had been interested in, but nothing to my liking. Were friendly and easy to work with.

Polite, helpful and responded quickly.

Very quick response with requested information

The dealership responded quickly. Arrangements were made for a test drive and I met with a salesman. The experience was wonderful. I have never looked forward to dealing with car salesman or dealerships however these folks were the exception. The vehicle was very nice but not exactly a match. I wish it was as I would have enjoyed buying from them. I found a match elsewhere, unfortunately the experience was not a good one and no purchase was made. Thanks to all at Auto Mall for treating me and my family very well.

After completing a trade analysis and talking to the sales representative, I was told the vehicle I was interested in was in contract. It is still being advertised and I'll skeptical about the real reasoning to get me to choose something different.

Made an appointment to see a truck then drove over two hours for them to tell me the truck sold a day prior

u contact them and the person on phone tells u one thing u go there the person on phone does not even work there!! They are a call center only... Then once there the trade value given means nothing. Trade in was quoted $21k+ But once there they tell me $14k..(and for the record my truck is spotless.. not a rot box with ton of miles) Not impressed and most certainly wouldn't suggest them to anyone..

Great response

Easiest and best time I've ever had with a car dealer these people are top notch I highly recommend going to the auto mall in Brattleboro!

We were told the manager was aggressive to make a deal so we drove 119 miles to be greeted nicely and took the vehicle for a ride. When it was time to negotiate there wasn't any room on our trade nor there vehicle. I was told we would be there all day trying to come up with a deal. We left and drove another 119 miles home with not much good to say.

Automall responded immediately to my requests & was very helpful. I ended up not buying from them as my situation changed & equally important they did not pester me after I informed them I "was all set." 5 stars

Used car buyer beware! I set up an appointment to see a used GMC 2500 via email with the dealership, was told the truck was still available yesterday. I took the following day off from work and my girlfriend and I made the 100 mile trip up to Brattleboro. When we got there, we were told the truck will be sold "as is", no warranty will be included, and there is no haggling on the price...and we can't even test drive it! We could only drive it around the parking lot- Red flags left and right!! Should've left right away! Then the salesman, Shawn, tells me we should have been notified about this when I made the appointment. And since we drove so far and took so much time to see the truck, the least they could do was inspect it so we could take it for a proper test drive. Well, and hour and a half passes, still no inspection and no sign of the truck. My girlfriend and I were walking the lot, then all of a sudden the truck pulls into the garage to go into the inspection bay. Looks as if the mechanic took it for a ride to clear the codes... after seeing this the we called Shawn out on it, I asked him again how long it would be, he said it would be at least another hour wait. Inspections take 30 minutes at the most! Then he started talking about how they could lower the price and maybe do a warranty, said he'd call me when the inspection was done (still waiting for that call!!) blah blah blah blah...there was very clearly something wrong with the truck, and they very clearly did not want to do business. Our day was wasted! Shawn didn't even give me his business card before we left. Will never make the trip back up there again! What a waste of time! And I will not call the manager when they post an automatic response under this review. You had your chance!!

didnt buy and it was sold but good response time

Nice staff and vehicle description was accurate.

No pressure dealer! Best experience in buying a pickup truck in New England! Thanks Auto mall.

Contacted dealer, set up an apptmt.to sit down and see what we could work out. Dealer called me on 08/06 just before I was about to leave for apptmt. and said vehicle had been sold the night before. Left a bad taste.

Quick to respond but pickup was already sold

I called to set up an appointment, but when we arrived they told us the car had sold. They didn't let us know before we came.

Great to deal with

I had Shane as a sales man. He was wonderful! Tried his best, and gave me a few options. Very polite and willing to help.

Not helpful .they wouldnd deliver to me , they wouldn't come down in price , and they gave no warranties ... I drove 150 miles to look at a truck, which was beautiful, but they didn't want to work with me

Awesome people who assisted me with good info which I was able to use with another dealer to get a fair deal

Very quick response by 2 different sales people.

Fast email response but no actual info. I asked two people about car. One said just day in advance before I should come to take a test drive that car is not available. 3 day later car still was on the website. Chart with another rep (it was too late to call) and she told me that somebody will call me next day. It never happened. Week later car still is on the web. So, email for this place is useless.

Sales tatics questionable although price was best I could find.

Very good responded quickly. Good follow through !!

NY customers, drove 2hrs to test/purchase 2009 GMC Yukon Denali. I was told via email to speak with Chad who would handle our visit; my wife accompanied me as this vehicle was intended to be purchased for her. Upon arriving I asked for Chad, and was directed to another salesman, Eric, who accompanied us to test drive the vehicle. Eric had very little knowledge of the vehicle model and the vehicle itself and provided little to no information on questions asked during the test drive. Basic questions included how long the vehicle had been on the lot, any damage associated with the vehicle from the previous owner, and how to operate rear DVD/radio system. We had known the answer to these questions after doing research on the vehicle, and wanted to be sure our salesman was competent in the vehicle he was attempting to sell. As you have read, this was not the case. Eric’s appearance was disheveled, and he was not dressed in professional attire. When my wife and I first met him for the test drive we thought he may be some sort of sales aid, or garage technician. After completion of the test drive we asked to deal with Chad and were sent to yet another salesman to discuss the deal for the vehicle. After agreeing on a price, and signing a tentative bill of sale, we waited in the dealership an unacceptable 1.5hrs while they "prepared paperwork." After speaking up about the wait we were told that the vehicle could not be sold that day because the dealership did not have the original title to the vehicle, and also because the vehicle still had the previous owners’ lien tied to the title. This information was told to us by Tony from sales, who urged us that within 48-72 hours the vehicle should be ready to sale. After driving the 2 hrs back to NY, I continued to speak with Tony and also Rob. The previous owner had lost the original title and Tony had to process an electronic copy from NYS which I was told was to be delivered to the previous owner with 2 day shipping, signed by previous owner, and then the title would be picked up by a driver from the dealership. This plan was told to me several times by both Tony and Eric, and per Tony and Eric was also told multiple times to the previous owner. The owner then stated he found the original, which was worthless at this point since a new copy had been generated, and then stated he did not receive the mailed new title. When did receive that 2 days later than it should have arrived, he mailed the title himself – after he was supposedly told multiple times a driver would pick it up from him! I told Tony during our multiple phone conversations to please call me with updates, however, I never received one call from Tony; all information I received was after I had initiated contact @ 6 PM, an hour before the dealership closes. They had essentially an entire business day to return a phone call, and never did on any occasion. After waiting over 2 weeks we finally purchased a vehicle elsewhere; when I spoke to Tony to cancel the deal the title had still not been received at the dealership. Stay away from this dealership. Poor communication is just the tip of the iceberg with this group. Any dealership who takes vehicles in with liens still attached and without the original title should not be doing business. We gave this dealership over 2 weeks to clean up and make up for this unprofessional and unnecessary hassle, which was 2 weeks too long. Don’t waste your time with these people.

Misleading pictures and does not follow through with email communication. Prices are fair.

When I got the opportunity to go test drive the vehicle, it was on loan to a customer getting their car serviced. They did not divulge the informqtion when we communicated.

I have looked at the truck, but it does not have cruise control or electric inside mirror controls. Excellent vehicle otherwise. I know previous owner. Kevin in sales was extremely helpful.

nobody there wants or knows how to sell a car