Auto Expo

Professional and responsive.

Really disappointed with their customer service, I drove 3.5 Hrs to check out the car and test drive it, only to be told the car was not there (some BS about the car being at the dealer for maintenance), very funny!! I contacted these idiots before I left my house, three hours within my drive front desk called me to see if I was still coming to check the car (wanted to get it ready), only to be told the car was not there when I arrived, (Its completely BS). Ironically 45 minutes letter someone trying to call me from the dealer to go back. Playing games (Not for me)

My experience with the dealership was good, wish we could have been on point with a deal on the vehicle that I wanted.

Great customer service over the phone.

The price they advertise is very misleading! Their whole business model is misleading! They advertise much lower and say it’s actually with $3k down. They say that’s what all used car dealers in the area which is a lie. Don’t be fooled by the price you see online, VERY MISLEADING AND SHADY!

The sales person was friendly but their whole system is a set up. They advertise one price then when you ask for the out the door price they tried to add a $2495 inspection fee plus a $3000 so called lifetime warranty which i didnt ask for. Also they asked what i wanted to spend monthly and oi Sid $450. He acted like he was working out the numbers with his boss then came back and said congratulations. We thought we were good then he said your note will be $328 then said under his breath biweekly SMH. These guys are hustlers stay away

Very good

Fake Price! the advertised price is with a $3k down payment. eg a vehicle is $32k, you test drive it, start to fill out the financing and then they tell you the $31K price is with an assumed 3K down payment... so that $31k is really $34k + $1k delivery + title and fees. talk about underhanded. what a joke.

The sales person was very nice

fake priced. Low price to attract you. Said to be 36000 plus tax, but the price became 42000 plus tax when I drive to the store because I need financing.

Never have I heard of a dealership charging a customer 1,000 to run their credit also told me the price listed on said vehicle was only if I financed threw them

Dealer was very accommodating. Will to work with me; I’m sorry but I found what I was looking for closer to where I live up state New York. Thank your Sir. ; Mr. Ari.

They had me drive 3 hrs just to tell me the car i wanted was sold in February and tried to get me to get a car i was not interested in total waste of time

Definitely a Great experience. Made me feel comfortable with purchasing my vehicle. They wouldn’t let me leave until they knew I was 100% satisfied

Terrible experience. The shown car price is not including an additional 2,995 that is added to every car plus 2100 in dealer fees for them doing paperwork and maintaining the car. It’s a joke and honestly laughable. They lie and tell you anything to get you in the office then the real situation comes out. Stay far from this mess of a place.

Red flagss! Went just for a test drive and should have left when I was told in order to proceed despite my approval letter for a auto loan from a bank that I would have to put down a $450 deposit for DMV to process my application. Then was told that the bank wanted my old car (that was already paid off) as a trade in lol. I rep numerous times that I was not trading in my BMW. Was looking for a SUV with space for my family . Once I told them that I wouldn’t be putting no money down (cause that’s what the agreement between the bank and I) I was Conveniently turned down (again, had my own approval letter) without a trade in and no down payment but was approved for a 2012 Mercedes Benz. Have a good day and refund me my $450!

Great customer service!

worst experience ever this car does not work they sold it to me with the windshield cracked and they did not fix the windshield I had to pay out of my pocket I’m still waiting for my money back the car does not run I have it in another dealer checking it out and every time we call they dont answer ali is one of the worst managers ever

I've been called and messaged by 30 different numbers even after asking to no longer be contacted

Great at reaching out to me

Absolutely worst experience, please refrain from going to this dealership. I felt stereotyped and felt very uncomfortable there. Unfortunately I don’t remember the sales rep, but throughout the beginning his attitude was off didn’t give me no run down on car and kept forcing me on doing credit run which I had no problem but he wasn’t giving me no numbers and I felt uncomfortable to the point where I didn’t wanted to share personal details. I just wanted to know if the price was flexible and pointed some key problems with the car and wanted to know if they can come down a little on the price but this dude was just so rude. I have very reputable job and a great credit score so all I can say is that I didn’t loose on the car but they lost a very secure customer

Excellent

Car never existed on lot car was never on lot they tried to get me to there and buy another car

Good dealerships

Zero stars!!! Dealership performed a bate and switch! Also, the advertised price is not the price you pay as they markup by $4k for the nonsense "NAIDA" certification. This could be why the seemingly good priced vehicles are available month over month. Drove from out of state to see a vehicle and was a waste of time. Save yourself and go somewhere else regardless of price. They need to get there act together and be transparent with customers!!

My advice, nobody buy cars from New York dealers, I drove 2 hrs with my family, and waited another one hour, the car not available, it’s not real business, big trap

STAY AWAY FORM THIS DEALER!!!!! F RATED........ SHOULD BE 0 STARS.......I contacted the dealer to inquire about the price of a Jeep Grand Cherokee. I asked for the total out the door price and information on what company the warranty is through along with the cost. The dealer refused to answer the pricing question, instead replying with a request to set up a test drive. I followed up with a second inquiry on the vehicle pricing and information on the warranty. I received an email instructing me to call on the phone to discuss the price. This dealer refuses to provide information in writing, a clue to how dishonest their practices must be.

Contracted me on a timely manner

The sales representative was very nice and excited to get me in for a test drive. I scheduled an appointment and received an email confirmation within minutes. I received dozens and I mean dozens of text messages about the appointment and who I needed to reach about any questions I may have. I needed to cancel my appointment so I called. I had to leave a voicemail since no one answered the phone. I got a text message the next day reminding me of the appointment I cancelled. I was concerned they didn't get the message so I responded to their text message also cancelling. I did this 3 more times. I started to ignore all their messages after that. I even received a call during Easter dinner which was the final straw. I think my abrupt tone finally got the message thru to them. I can say they are persistent.

SCAM! SCAM! SCAM! go at your own risk! The prices are not as advertised, they are omitting the actual price minus a forced down your throat warranty? Was told to drive two and a half hours to check out a vehicle, which they couldn't even answer my questions truthfully over the phone! HORRID!

Very, Very unorganized and unprofessional!!! Price listed, is not really the price.. Finance manager was very rude and act like he couldn’t explain things to me after he got my deposit to hold the car...

They were fast to respond but the price listed is not the price you pay The certified warranty price is added after you get there and a requirement of purchase So I was told .After purchasing the vehicle it became instantly harder for dealer to respond to my questions or get anyone on the phone. Buyer Beware!

Deceptive advertised price. They list a price that is including a down payment. This is misleading as they make you believe you are looking at the actual price.

Of all the places that I have looked for this car, these people were the most accommodating, receptive and overly conscientious about providing good service. This is the place to go we’re looking for a used Mercedes or BMW. Sarah, Sales woman extraordinaire, was by far the most helpful of anyone I’ve dealt with across the United States!

I walked into the place for my appointment and no one was wearing masks. In fact the person who ended up being the one to take care of me was talking over the receptionists salad which she was actively eating. Despite the blatant disregard for health safety in the time of a pandemic, they were utterly unprepared to show me the car I had an appointment to see. The car was 6 cars deep behind snow banks and it was only after the manager came out to speak with me that they even attempted to take out the car. The salesperson was young and tried to pull the wool over my eyes in regards to the hidden fees. I will likely never buy from a shady place like auto expo ever since o had this experience. I would also encourage anyone I like to follow in suit.

While they have contacted me numerous times, I constantly request information on the vehicle accident to no avail. Therefore, I am loosing interest in this vehicle.

they lied to me, stating the car was in there lot waiting for me, when I got there they said it was sold, and showed me several other cars that I was not interested in. I wasted my time and half my day

They tried to add a $5000.00 extended warranty that they claim the vehicle is already inrolled in and we will have to pay for no exceptions, this should be included in the listing

I accidentally called them. They kept calling to try selling me even though I'd explained I'd just bought a car!

Call demand an appointment to see the car. They told me they would have The car pulled out and ready for a test drive. When I got there I waited 30 minutes for somebody to help and when they told me the car was ready, they said it was sold the night before. Why would you book an appointment for a test drive on a car you’ve already sold and make me drive 45 minutes for a Confirmed appointment. Absolutely no justification

My saleman Max was great! He help me seal the deal on a great car.

Good response.

Eli was a very nice Salesperson, Cristina was also very nice. But my experience with this auto place wasn’t a good one. I thought I was leaving with the Ford Flex only to realize that I could not buy the car without there extended warranty. I really am not interested in purchasing the warranty. After test driving the vehicle we sat down with Eli and talked over the price of the vehicle. He mentioned the warranty, which was 5995.00. We immediately said we did not want the warranty. If this was there policy we would have walked immediately. We only found out that we MUST purchase the warranty in order to buy the car, once the finance manager understood that we did not want the warranty the deal was done. Avi did inform us that is why the price of the car is lower then most. The advertise price is not the real price of the car. So the price is not a GREAT deal. If they would say the price is 25,000 and includes the warranty that would be a better sales pitch.

Left 3 voicemails about a Porsche without a return call. However, I had 8 texts from 3 different people asking if I was interested.

If you are buying a used car, kindly don’t deal with this dealer. Listing price was around 13k with taxes and fees it shouldn’t come up to be almost 20k. Well, guess what upon arrival I was told 4K was certification fee and 1600 for some thing else which was a total BS, never heard of such fees. Since it’s not my first time buying a car. not only that I sent someone else to see the car on my behalf and the certification was changed to 2600. They list false prices online to get customers attracted and then literally rob them with useless fees Horrible experience and hell no stars

Had an appt to se the car, confirmed just a few hours before schedule. Went there but salesman just said the car was already sold. Wish they had checked their inventory before I wasted my time and toll fee to get there.

Sales person was very helpful. If I buy I would come back to see them

This dealer responded quickly to my online inquiry. Unfortunately, I learned after sending a mechanic to inspect the car that it did not have the features that were claimed online. I would hesitate to purchase a car from this dealer because the online representation was false.

Terrible. Confirmed my appointment and if the car was still in stock. Was told yes so drove 45 minutes and when I got there was told the car was out being repaired. Terrible no stars

after being specific with the customer rep regarding ALL fees, the purchase order included an $895 prep fee that was not mentioned. In addition, the sales tax charged was 8.25% rather than 6.25% for TX. I had requested a quote for a warranty. the offer included $3,995 for the warranty, which I did not want. The offer was hand written and scribbled. I contacted the sales manager and asked to remove the warranty, correct the sales tax and send a new offer. He said, I'll call you in 2 minutes when I get back to my desk. Never heard from him. I was in their system and continued to automated texts. DON'T deal with these guys.

Long process even though we had an appt. Car wasn’t cleaned. Was told to call to follow-up on tire and scratches (they would send someone out). Called Eric and Max twice - no response. Paid to have the tire fixed. Great while you’re on site but make sure everything is handled before you leave.

Horrible customer service. I wanted to buy this car and this dealership would not take me seriously. I made several calls to see if I qualify to purchase the car after they ran my credit report. They ignored my messages. This is the first time I went to a dealership and was treated so poorly. I was able to buy this similar car at another dealership who treated me with respect.

Great dealership, Andrei and Christina were awesome!

Scam I called this dealership 4 times to buy the car out right cash and everytime the women who answered would ask me about Financing when she realized I wanted to come pick the car up in person and pay cash she said someone would call me back and no ever did .

Good service, just chose to go in a different direction.

The add was incorrect but the people are great and prices excellent, i will be purchasing through them next week

This was a scam. I was in communication with them several times during the hour ride I took to see the car. They assured me it was there, and even texted me the carfax. When I got there 10 min after they sent me the carfax, they said the car was out for certification. But, would I like to see another car just like it? Classic bait and switch. Don't waste your time.

Great service. Right to the point. Felt that I was treated fair and well.

Worked with multiple people who don't relay previous messages to each other so it's like your starting over from scratch each time you talk to someone else there. They won't deal with their asking price and then add extended services at $3500 to the car which I don't want. I asked to have these services taken off and then deducted from the asking price since I live over 1000 miles from their dealership and I wouldn't be needing this service. They wouldn't do that and said it was already done and they won't take it off. It is also very hard to get a hold of them as you get the runaround. So far this has been a waste of time dealing with this dealership, and from previous reviews, this seems to be a common way here. I did let them know that I am a buyer yet since I do like the vehicle and if they want to deal on this car I may still consider it but will continue to look at other dealers.

Car was in accident. Dealer promise to send me car fax , never did it.

They advertised the vehicle with no pictures (never understood why people do that), I asked for pictures, they want to set up a test drive. I again asked for pictures, they responded with "did our contact with you satisfy your request", NO, it did not. I still have not received any pictures of this SRT8.

good people

Brutal. False promises regarding test drive and having car available, totally unprofessional, and zero follow up the following day. Lol they sent a text four days later asking us to make an appointment. We bought a BMW from a real dealership. Worse than Walmart. Zero stars.

Good

Was helpful. Have me the information I needed to make a sound decision.

Wrong dealer sorry. Auto Expo follows up w me all the time.

Disappointing experience. While dealer responded quickly, I received daily promotional texts and GIF’s but was unable to talk to any salesperson about the car I was interested in. Ultimately I purchased somewhere else.

Auto Expo Ent Great Neck, NY is a big time cheater. They advertised 2017 Mercedes- Benz E-Class E 400 Cabriolet for 30,995.00 and confirmed on phone that there is no additional charges, only 300.00 Documents fee. Auto Expo is Con Artist, they added the following Initial Transaction fee 1,095.00 Preparation Fee 1,095.00 Certification 2,600.00 (Certified protection from Mercedes Benz for 10 years and 100,000 miles( I called Mercedes Benz they confirmed there is no such Certificate of protection issued by Mercedes Benz, this is all scam. During our visit to their office, there was a big fight with other customer, very loud threatening to each other for cheating business. This dealer is not reliable, their goal was to bring the customer to their dealership and ripoff the way they wanted to deal.

A bewildering and confusing exchange with this dealer. First a phone call and promise of a call back with pricing which never happened, then non-sequitur text messages completely off subject. I felt I was in a comedy routine for Saturday Night Live.

Auto Expo was the last dealership that got me approved after multiple attempts at other places. That staff have have been very helpful from the beginning. Specially Sam who guided me on every step. If anyone is having issues with approval I would say schedule an appointment with Auto Expo!

I called the guys to ask them for e fee explanation , the lied to me for a 14k car the price came up to 18k 4000$ more than on cargurus

Called this dealership about a car. The person said the call was available, & that she would email me the carfax & information about the car. They never did! Their lost, because I would’ve bought the car.

Everything was good....friendly people....thank you

Good

Not willing to answer many questions and didn’t seem to want to be bothered with anything. Extremely unpleasant shopping experience. The car I was looking at was filthy and had an empty coffee cup in it and shopping bags from employees using it. Did not prepare for my visit at all. Just want to get you in and out.

Dealer personnel were contacted me every time I needed.

Professional helpful

Contacted me but did not provide any info asked for on car.

Good

Very confusing staff. Was contacted by three of their staff, all promising excellent service, but when you have a simple question, only the manager, who appears to be overwhelmed and disorganized, can deal directly with you. He ended up quoting a seat of the pants estimate of a trade in that was $6,000 less than any professional guide.

They still have car on there site which was already sold

It was the most easiest car buying experience i ever have,angelo marchi is great, we just having a conversation, next thing i know i got approved for the car loan,even with my credit is not so good ,i was surprised ,but when I signed the paperwork I know the # is different, which they explain to me is bank fee,I'm look at it like this ,if you need to work on your credit with little money down on a nice car then you must come here,they have lots of European cars for you to choose from,

Good

Dealership has no coordination, they took deposit on car and next morning sold it to someone else. It's been 4 days and having left messages for the refund, spoken with salesman who took deposit from me the money is still not refunded to card.

Celes for Auto Expo has been most helpful, and is currently working on a car purchase for me!

Great service.

Professional and prompt response to my inquiry.

Comfortable and friendly environment.

Called to see the car .and asked if the car was there .I was told YES made a appointment when I got there I was told the car wasn’t there .waited over a hour .car never show up .Finally I left

Best service and Best cars available. Thank you guys.

I tried to buy the car if they're asking price they started to charge all kinds of extra fees it took 2 days for them to get back to me I would not ever shop with them

They told me that I could see a S70D Tesla for $45,995. When I went there with about 1.5 hours driving, they showed different Teslas and more expensive. I believe I was told that the interest rate would be about 3.3% but the sales person told me that the average could be 5%. I thought I wasted my time going all the way there.

Auto Expo is where you need to go for your next Car

Great!

Great services

Angelo was amazing! Best dealer every! He took his time in helping me and he was a great salesperson! I recommend Angelo for any customer!

The car was sold so I went there for nothing Would not recommend them to no one because I was missed lead they should’ve called me and asked me would I be interested in anything else but they did not my appointment was at 1 o’clock in the afternoon they could’ve called me earlier in the day and told me that that car I was inquiring about was sold

Terrible. Joshua was rude and offered me $500 on a trade in of an mint 560 SL Mercedes which I just spent $22,000 on just 2 months ago. Even without the trade-in problem he didn’t seem to want my business .

Great nice a good personality

great

Great dealer not negotiable though as they price well. Very experienced

Great

Good

Great customer service, great place, great and fast response!!!

Responded back quickly and answered questions

Nothing but lies- horrible experience. The prices appear attractive but lie about the hidden fees. Plus the cars are not well maintained and will ran over you if you don’t make a search on the car that you are buying. Will NOT recommend this dealer.

I was contacted immediately

Very bad experience. I called in before getting there and they said they ll have the car I was looking for and a lot of other options as well but when I got there, car rest aside, they didnt even have a salesperson to deal with me. Waited for an hour and then they had to close the store. So Basically, I drove 30 mins to the store for nothing.

They all want to sell another car than the one I inquired about which is very frustrating. Their main goal seems to have people come to the dealership so they can attempt to sell a different product than the one that was advertised.

The conversation was very helpful, the person on the phone was very nice.

Very helpful staff. Followed up quickly via email and phone. Didn't get a car here, so can't say anything about car service. They were pleasant on the phone though, and flexible with deals and financing.

I received a email that if I was still interested in the vehicle that they still had it and after getting there the vehicle was not there and photo is still up

very nice-car had been sold

I've contacted Mo and Angelo over the phone, text messages and email multiple times to buy an S550 from them. I got through all the details until the day I supposed to transfer the money to them (I live in AZ). When they issued the payment slip, I was surprised with an extra $2500 above the car price ($1000 car preparation, $1000 reconditioning the vehicle, and $500 dealer fees). In addition to that, one day later, I found out that they switched the car photos to another car while the VIN number still the same (I know that for a fact because the car I was about to buy had 360 cam and heads up display, while the newer photos didn't have the 360 cam. Also, the wood finish is the lighter version, not the dark one I like). This dealer always responds back saying that I might have dealt with another Auto Expo since there 3 within 50 miles, but I know who I contacted and which dealer it's. Avoid at all costs!!

Very nice cars good salesman and dealership is well organized. Did not buy a car but from what I seen I like of the establishment. Will probably be buying a car in the future. Recommend.

Friendly staff, very helpful with helping me decide the right vehicle for myself. Ask for salesman name Max, his attitude and passion to help customers with purchasing a vehicle is best to none.

Called them on Friday to make sure they had the car. They said it was still available, I was coming from Boston so I wanted to make sure the car would still be there. I told them I would put a deposit down but they did not want one. They called me back on saturday to confirm my appointment on Sunday. When I got there on Sunday, they told me the car was sold Friday night and the systems did not update. I would not be angry if this was 2012 and fiber optic networks and LTE services were not available, but this is 2018. NO SERVER should take 3 days to update. Dealership pulled a BAIT and SWITCH.. Avoid at all costs. They even tried to sell me an automatic when I was looking for a manual. Unethical dealership. MUST AVOID.

I contacted this dealer and made an appointment to do a test drive for 3:30pm today. I live in Jersey and drove 1 hour into NY to find out once I arrived this BMW was in the process of being sold. Its very clear they do not communicate with each other and its not a huge place to have to even have this issue happen. First of all the girl who I was in contact with should have reached out to me and notify me about this early morning or anyone for that matter. I literally appreciate the effort but wasting my time and drive just put a bad taste in my mouth. THANKS BUT NO THANKS!!!!

I had a very wonderful experience, purchasing my vehicle at auto expo. The employees really know what they are talking about and they were able to answer any question that I had about the vehicle. From my first phone call with David, to the moment I test drove the car, I felt like the the sales teams min objective was to make sure that I left the dealership with a smile on my face and with a car that I would love. I would highly recommend this dealership to purchase your next vehicle.

They called me a couple of times. I was just not in the area. I later received a text and answer it with a question but got no response.

Great

Awesome service

very good experience

Good

fast respond..

Great dealer good helpful people Steven exelente salesman i purchase a gl 450 2015 thank you autoexpo

It is a great experience

Not jappy at all with there Business Ethics . Made an appointment to see them I let them know that I was coming from Jersey into queens they told me I could only do a Visit by appointment on a Sunday. So I made one. ,when I got there they weren't ready for our appointment Car was at another lot the manager told me je was short staf and could not go get the car. I spent about 4 hours in Commute for nothing good thing i made an appointment right.

Great dealership. Helped me with my trade in and gave me a good monthly payment. Steve was a good salesman that wasn't pushy.

Good cars

Responded fast

Good communication.

Classic bait and switch. Discussed this 2013 e350 for two weeks. Filled out an application, scheduled test drive received confirmation call 2hrs prior to appointment, drove 1.5 hrs to the dealership, waited 45mins for someone to see me only to be told the car has been sold, but we have a 2014 for 10k more. This dealership sucks.

Quick response from the dealer :) thumbs up!

They where very nice and accommodating.

A terrible experience - bait and switch. I made the appointment to view a specific car i had seen on Car Gurus and when I got there (after a long drive) they told me it wasn't on the lot. Since I had made the appointment the day before it seemed reasonable. I was told it would take an hour and a half to pull the car and in the meantime would I like to try other cars. After stating my price they showed me cars about 3k over my price (letting me drive them before telling me the price). On finding out they were out of my price range I asked to see the cars within my range I had seen on CarGurus. I was told there were none on the lot that answered my criteria and asked what type of deal would get me into the car they showed me. When i said the deals were not what i was looking for the salesman got progressively sulky. Seeing he was frustrated I told him i would just wait for the car that I had come there for and he started to give me a range of stories about it. Maybe they were true but the stories seemed to shift from one thing to another. In the end after telling me they were bringing the car, he told me I could not try it, that they were not bringing it and they couldn't show it to me - pretty odd for a car advertised for sale online. The manager came to apologize the car was not for sale and as I was leaving it dawned on me that i had probably been kept there for the last hour so I could be sold a different car. Whether or not that was true, as I was waiting for my own car keys with my family I heard my sales guy complaining to his colleagues about me in terms that were less than pleasant. He obviously did not realise i hadnt left. He was not happy that i was not interested in the car he was determined to sell me. I went to the manager and pointed out that I had heard what he said and that my expectations for a car were based on the car advertised on their site but he sort of just ignored me since he was caught off guard. Since my kid was there i didnt make a big deal of what the salesman had said and just left. I came for a car that Cargurus said was a great deal and was shown cars that were not great deals - no need to insult me in front of my family because i walked away. I wasted 4 hours on a Sunday with my whole family and was insulted by the salesman - not the best experience. Very poor customer service

The car listed was sold over a week ago..I asked why they left it up on their site. There response ws so people will call in and we can switch them to a different car...good thing they didn't have me fly up there and tell me that

Had an appointment set to look at c250 loved the car Sam helped me he was great and I definitely recommend auto expo!!

Sam was excellent! I purchased the Mercedes benz s550 and I absolutely love it. Auto expo is great !!

First class fellow. Always informative, honest and prompt with all aspects of the transaction. Jim

I rate this place 5 stars, they took care of me well and I recognized how hard they tried to help me and I appreciate it.

The person I spoke to on the phone was extremely helpful very kind and I explained my situation to them and they were doing their best to work with me in my situation.

Best treatment from this dealership, the staff was amazing I love this store and everyone here, happy with my car.

Auto expo reached out to me and they were very friendly, gave me all the information and stayed in contact with me. Great dealer

I was treated very well here, everyone is extremely friendly and courteous.

Very happy with my new car, it was a good experience.

Great dealership! They kept on top and contacted me constantly about my vehicle inquiry.

They really kept In contact with me to make sure they helped me find the right car. Great place definitely recommend !

Very good response time. They will also check in on you.

Great staff. I will purchase from them.

I've had a horrible experience with Auto Expo. I had an appointment set up to test drive a car that i had seen on the website. When I reached Auto Expo I was told that the car is not in the lot and i will have to come back the next day. First of all, If the car was not in the lot why wasn't I notified when my appointment was confirmed? Anyway, so I took the time out from my busy schedule to drive to Auto Expo the second day and as I was driving there I get a call from a sales rep named "Max" who said the car was still not in the lot. I was only 5 minutes away from the place. This place is ridiculous. Stay away!