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Auto Depot
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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1811 E Divisadero St
Fresno, CA 93701
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Dealer Reviews
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Nov 30, 2024
Great bunch of guys very helpful and not overbearing at all. I dint buy from them but if get the opportunity to i will
Oct 25, 2024
Good customer service good pricing
recommend
Dealer is a scam.
Started the deal on a vehicle, and when I proceeded
to ask questions about the carfax and service
records, they somehow realized that the vehicle had
title issues and could not be sold at the current
time. So I asked, you are taking it down off your
website? They responded yes. Within hours the car
was back on their website along with all the major
car selling sights.
They are just looking for a sucker who isn’t willing to
do their due diligence.
BUYER BEWARE.
Update: after I left a review, I was contacted with a
thorough ( not sure if it was true ) explanation of
everything that happened. And I was asked to
retract my review. Well I appreciate the call, but that
call should have been made when the screw up
happened. So the fact that the only thing that
motivated them was my negative review, I think I’ll
leave it so others can see. Thanks
May 30, 2024
Response from current dealership:
Our apologies for the confusion we caught the mistake right before we were going to proceed. We have been in busy for over 28 years and do not believe in bad business. My apologies once again.
Show older dealer reviews 31
I asked a a question, but instead of answer I was asked to provide my contact information. I asked Daniel which info to provide, he did not respond. Send another email with my original question, but once again Daniel ignored my email. Piss poor communication.
Oct 7, 2019
Response from current dealership:
Not sure how we deserved a 1 Star Review. Auto Depot Texted you this response to your low ball offer of $48,995: I'll except an offer of $49,999 plus tax and license. On Cargurus.com where you found that Porsche Cayenne Turbo S. It is listed $7,234.00 below market value. I just discounted it from $52,999 to $49,999 so that is a savings of $9,234.00. My apologies if you didn’t feel like you didn’t get the service you wanted. That is what we strive on to give the best service possible. My name is Jeff I am the internet manager here at the dealership, if I can help you in anyway feel
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Aug 6, 2018
Great. And nice. But I'm just looking at this time. I'm learning with a good deal
Jun 28, 2018
Auto Depot was very helpful and worked hard to get me the best deal. The team cares a lot for their customers and I’d recommend giving them your business to ensure a more hassle-free car buying experience. Thanks again Rudy, Jake, and the whole staff.
Apr 29, 2018
absolutely horrible.. they asked me to head on down and check out the truck
and it was not there.. in fact it had been sold and they treid to sell me
another.. I was so disappointed I am a night RN and my time is valuable to
me..obviously they felt it was a joke to have me drive across town for a
vehicle that did not exist.. I simply left. I would never do business with Auto
Depot..vey dishonest
Apr 29, 2018
Response from current dealership:
Hi Joseph my name is Jeff internet manager here at Auto Depot Fresno & Madera. I apologize for the inconvenience and if you could call me 559-266-7700 I would like to know the know which salesman may have misled you if indeed we had sold that truck prior. We're a family owned used car dealership for 28 years and we don't mislead our customers or lie to them. I would appreciate a call so I can handle this situation.
Apr 8, 2018
Response from current dealership:
Thank you for the nice 5 Star review. We really appreciate the business and hope you enjoy your new ride.
These guys were quick to respond and provided me with all the information I requested. Others dealers could learn from these guys!
Apr 8, 2018
Response from current dealership:
Thank you for the 5 Star review and the nice comments. We're family owned 28 years so we value customers feedback. Thank again.
Jan 14, 2018
responded fast and kept me updated
Got a generic email, it took about 1 day. Decided to drive to the dealer
being local and all. It was worth the drive... we bought a different vehicle
and it felt like we got a good deal. Very patient, friendly, knew their stuff
and Sam did all he could to sell us the car we want it. They have a
warranty on your purchase which makes you feel valued and protected
customer. Will recommend this place to friends and family. Thanks again
for the experience.
Sep 11, 2017
They have been very informative and professional
Jun 12, 2017
Excellent
Feb 11, 2017
Very easygoing no pressure to commit and helpful
Jan 26, 2017
Sold this truck out from under me after scheduled to come in that night and fill out papers!!
Jan 30, 2017
Response from current dealership:
First come First serve when selling cars. This customer can't expect any dealership to hold a vehicle without running credit and a deposit. Please consider removing this review.
Management
Jeff H
Management
Jeff H
Oct 27, 2016
Great customer service and car buying experience. Jeff was extremely helpful and. Made the whole process comfortable. Will definitely recommend them and purchase another vehicle when I'm ready.
Oct 11, 2016
Great
Sep 29, 2016
Lots of the vehicles you call about have been sold and are still showing up as available
Oct 3, 2016
Response from current dealership:
My apologies Luis! We try and take them down as soon as they get sold but pending financing it's always a hassle! let me know what your looking for, if there is anything I can do to help let me know. Promise we will get you the best deal possible! Manny 559-266-7700
Sep 18, 2016
The car had significant body damage that the disclosed last minute as I was traveling to see the car AND it had trash and cigarette butts in the ashtray dispute sitting on their lot for a couple weeks. Very disappointing.
Sep 20, 2016
Response from current dealership:
My apologies for your experience with us! The body damage was due to lot damage by one of the guys, in which it comes out of there paychecks! Hate to see you have a bad experience with us if there's anything we can do in the future please feel free to let me know! My name is Manny I'm the general manager here at Auto Depot, and would be glad to help you out in anyway!
Jul 15, 2016
(Bill ) is my nick name..they were all very helpful ...professional .
Sep 20, 2016
Response from current dealership:
Thank you very much Bill!!
May 24, 2016
Car was sold but I had a call right away.
May 24, 2016
Response from current dealership:
my apologies Lorette, if I can help in anyway please let me know what you are looking for? Manny
Jan 23, 2016
Exceptional
May 24, 2016
Response from current dealership:
Thank You Tom!!!
Jan 19, 2016
My name is Ruben I called Auto
Depot and was very satisfied with
the quality of service I got over
the phone with John. I ended up
driving 3 hours, found the truck I
was looking for that needed a few
repairs. I was very pleased and
impressed how Auto Depot
discounted the price of the truck
and paid for all the repairs. I
received nothing but quality,
professional service from John,
Bashar and Rush. I want to
especially thank Rush for all his
hard work and dedication so
much time in keeping me
informed on the status of the
truck. I definetly recommend this
dealer.
May 24, 2016
Response from current dealership:
Ruben you are awesome we love you here!
Jan 16, 2016
Rush did a wonderful job explaining to
me the details on the car. I highly
recommend them. I was referred by a
friend and loved the service I received.
Jan 17, 2016
Response from current dealership:
Good Morning Ashley, Thank you for the kind words, and thank you for your business!
Jan 7, 2016
Dealer was apparently unaware vehicle had been in two
accidents, one deploying air bags.
Jan 8, 2016
Response from current dealership:
Good Afternoon Ken yes after the findings we sent the vehicle straight to the auction for sale.. This dealership can not and is not aloud to sell a car like that!. Thank you for being cooperative!
Dec 31, 2015
They made a bunch of crap up at the end of the day saying I couldn't do this or
that or having ppl co sign after them telling me to drive down there cuz could
over all just a bad experience
Jan 6, 2016
Response from current dealership:
Good Afternoon Gus my name is many I am the sales manager at Auto Depot! I would like for you to contact me if you had issues in regards to the financing here. We have been in business for 28 years and live off great customer service. If you feel like there were issues that you were not happy with please feel free to call me, so I can see if I can help you out in anyway. Have a great day!!
Sep 11, 2015
We're very nice and helpful. Called as
soon as they got my message got me
approved For the truck I was wanting
very fast Will be going to them again
Sep 12, 2015
Response from current dealership:
thank you Justin for your business!
Sep 6, 2015
This dealer was very responsive and got back to me within minutes of my contacting them through Carguru. We were traveling to the dealership from out of town, and Jeff went out of his way to make sure we were able to see the car. We found there was a small repair needed, and he made sure some of their mechanics took care of it right away for us event though that meant they had to stay several hours after their usual quit time on a holiday weekend. We really appreciated the level of service and attention, and are very satisfied with the 2010 Ford Expedition we got for well under blue book value. They can do loans through credit unions, so the financing went smoothly for us especially since we were pre-approved. I would deal with them again.
Jan 7, 2016
Response from current dealership:
Thank you soo much Natalie for your kind review!!
Mar 14, 2015
No one call me, I told the person that help me
and he told me that they were very busy and
no one was going to call me. Well I saw a lot of
sale people not doing anything just smoking
and playing or talking on the phone
Jul 9, 2015
Response from current dealership:
Auto Depot of Fresno Has Been in Business over 28 years.
85% of our daily business is repeat customers or referrals
by existing customers. I find it hard to believe our trained sales staff
would answer the phone in the matter you described. We Screen and Record our calls to assure this type of thing doesn't happen.
85% of our daily business is repeat customers or referrals
by existing customers. I find it hard to believe our trained sales staff
would answer the phone in the matter you described. We Screen and Record our calls to assure this type of thing doesn't happen.
Dec 10, 2014
would not answer my question about vehicle price, wanted me to come see what they had but not answer the question I asked.
Jul 9, 2015
Response from current dealership:
This customer I'm sure has mixed our good name and business with another dealership by mistake. We've been in Business 28 Years and strive to be the best regarding Customer Service. Visit our Website at www.ADFresno.net and you will see Hundreds of Positive Reviews.