Auto City - Portsmouth

Thank you again for helping me get the car I wanted thanks again.

Great

I believe this dealers is totally honest and reliable with a fantastic range of used vehicle's. With great value for money. Congratulations

Excellent

The experience was great very helpful and great communication. I actually bought a car from here and it’s going great. Will be buying my next car here

Overall terrible experience. Nothing was done in a timely manner. I was told Car would be ready for me to take to my mechanic and dents removed if I didn't come yesterday but this morning. Drove 45 minutes to dealer car was not prepared at all, not even clean. On top of that while they knew I was on the way to take it it was completely blocked in and no one cared that worked there to move anything out of the way. As per any customer I tried to negotiate terms of the vehicle and was met with an attitude from the GM of the dealership who proceeded to belittle me for looking out for my best interests. It is the job of the salesman/GM to understand the frustration of their customer and dissolve it. Not belittle them while they are frustrated. Great way to lose a sale. Which by the way, they did. I did not even get a chance to take the car off the lot for a test drive. This is one of those BARE MINIMUM used car spots. GO SOMEWHERE THAT ACTUALLY WANTS YOUR BUSINESS!

I can’t say enough how great the experience was at AutoCity. Tim was responsive, communicative, knowledgeable and helpful through the whole process. He returned my calls promptly, and he helped me get an amazing deal. I felt like everyone I spoke to or interacted with was genuine, and I would come back here in a minute for a car.

It was great… even though I didn’t get the car. The dealer went out his way to try to make it work. Thanks again.

Responded quickly

great

Very nice and helpful

My experience was excellent! I love my nissian

I visited the Auto City dealership in Chesapeake and dealt with Matt. Great person and very personable in dealing with my purchase. I wound up buying a Mitsubishi Raider from him and have been very pleased with my purchase. For a 2006 model, it was well kept by the original owner and has been a very good purchase for me. Thanks Matt...

Working with Matt was easy! He was prompt, up front, and helpful. My daughter loves her car. I’ll be back once my son get his license.

Good service!

It was a great car buying experience. Matt answered all questions we had, he was very professional and we were so pleased with everything at AutoCity.

No follow up call after scheduling a meeting to see the car. Seller doesn’t seem interested in selling.

Dealer was helpful in answering my questions.

Awesome customer service and fast replies. Helpful and made it very easy to work with.

Great...

Professional and quick to respond. Nice to work with.

Great experience, recommend others try this company

Mike went above and beyond to make this purchase happen, a huge thanks to him..

This car should not be listed as it wasn't even available for a test drive. There were issues that required service, but it wasn't completed as we were told when we arrived. We looked at other cars; however, the service was not what we would have wanted.

They got back to me instantly

Will be returning for another vehicle.

They wanted me to come in for a test drive. I’ll just have to wait until after COVID because I wasn’t going to travel that far just for that. Thanks! Great price. I’ll look elsewhere

They're great to work with, and always return my calls.

Staff was friendly, they made the process quick and easy, and were even able to pay me the exact amount I wanted for my trade in, an overall positive experience

Very good service and kind people. Couldnt be happier. Love this car.

Awesome dealership!!! Evans was great to work with. Absolutely amazing experience. No pressure to buy, accurate information given about every car we looked at. No stress buying a car from them. Absolutely the BEST!!!

I had a wonderful experience with Auto City. I dealt with Evans in Sales, who was a pleasure to work with, very knowledgeable and up front. I recommend Auto City to anyone interested in good business and good inventory of used cars.

Initially the communication was good, then I asked if I could pay with credit card as my credit is excellent & I have 0 percent for 15 months and I've done this before - crickets... I followed up a couple ot times - crickets.... Gave them one star so folks would understand I did not forget that part.

Very vague on the where abouts of the advertised car. Slow response or no response. However I think they have potential to be a good place to buy a car providing there isn't the ole bait and switch being played out

I called and they were very nice on the phone. The car I called about Was sold

***DO NOT BUY FROM AUTO CITY** This dealership is one of the most unprofessional used car dealers in Hampton Roads. The bar isn’t really set that high but they are truly ranked low because of poor customer service, questionable professionalism reflected by terrible leadership , and an unsecured car lot with shoddy oversight that leads to theft of car parts and physical damage when cars are moved. It made me very uneasy in such a small office where no one cared about health guidelines. The “owner” William Evans Helms(Evan) Who sits in the front desk to the right in the main lobby is condescending with a bad attitude. He acts as if you’re not valued as a customer by the way he talked to me(he told me he didn’t like my attitude). This was after I told him I didn’t like his attitude and asked to speak to his boss. Prior to, he put on this weird act like pretending to call “his boss” during negotiations. But here it was him the whole time so it’s a deceptive setup they run. DO NOT BUY!!

No hassle from dealer. Car was available to test drive

Everything was great car just got away ...I waited too long

Dealer sent email couple of times never called days before they would get back to me.Seems to me they didn't want to sell a truck very bad.

The experience was smooth and easy. Response to my inquiry was quick and when we went to the dealer the car was as described and ready to be driven. They were upfront about how the dealership operates and there was no pressure to buy. They know what they are doing and all the details were taken care of.

Awesome

Worked well with me during an out of state buy. Purchased car over phone and shipped to Oklahoma.

Very responsive, they got back to me very quickly.

Fast and friendly, also cars very clean and in great condition, would definitely recommend doing business with this dealer.

I was very happy with results .

I like the car all of them I plan to buy one very soon I rate this dealer a 10

Excellent service and a great experience all around. I reached a real person when I called the dealership, and my questions were answered quickly. When I arrived at the dealer, the car I had discussed was ready to test drive, and the representative had the keys in his pocket. I returned after a test drive and within minutes of settling on a final price, I drove away with a great car at a great price. I highly recommend this team and appreciate all their work!

One of the best used car experiences I've ever had. Mike is a true car guy / enthusiast. Very knowledgeable. Easy to talk to and deal with. Quality inventory top to bottom. I would recommend

I drove the 09 black f150 and the gas pedal dropped to floor by itself with my foot only on the brake!! Coming from a complete stop! Had to take key out to stop it from dragging me thru intersection. They were supposed to be getting it checked out and get back to me but did not. They all gave the run around. I came with check in hand and this is the crappy service I get?! Plus they avoided me because they sold it instead of telling me they weren't going to do anything about it. Vehicle is NOT SAFE! BUYER BEWARE! Don't buy from this ratchet place. Worst customer service I have ever seen in life or on TV!

Awesome experience!!!!!!! Easy and fast!!!!!!!

Dealer responded and was friendly, but didn't elaborate on the answers to my questions. Had to ask again to see if I might be interested. Responded quickly, though.

My experience with them was great unfortunately we couldn't make a deal on the van I was trying to purchase the general manager was very up front and honest about what he could do and not do would come back again

Looked at this truck, started up was rough idle, interior smelled like cigarettes then popped he hood and the whole engine compartment and engine was covered in oil. I mean everywhere. I asked what happen sales person didn't know. I said lost me on this one and walked out. this wasnt ready to be sold looking and smelling like it did.

Helped with everything that we had questioned. Was very upfront and honest as well as quick to respond. Had more information on the same day as requested. This particular vehicle listing was a little off... The car has back up sensors yet a backup camera was actually listed. Not a deal breaker though. (Also had some additional options on the car that were not listed that turned out to be a plus). The cars were as clean as they could be with where they had to sit for viewing. Ed worked with us from early in the morning dealing with a trade in that just left the beach to around dinner when we were able to get everything finalized (we had to leave for a few hours because we had two small children with us). He was great and helped transfer property over from one car to the other as well as helped keep us all dry in a monsoon.

They did call me back to answer all my questions.

Very kind guy, also very honest, wouldn’t want to buy a car from anybody else

It was quick and painless and everyone there was very nice. I did my credit app over the phone and he called me when it came through. I didn't have to go to DMV!!! They gave me my tags right there ! I love my new car.

Great, too far for me to purchase from. I’m in Atlanta.

good

Wonderful experience friendly people

Slow to respond at first but have been easy to deal with.

Great and very helpful

Good

Great service!

Well to start the vehicle was not at the lot it is listed at and the day I inquired about the vehicle the salesman for the lot, Ed was out for the day. I was able to take a test drive but was not able to talk business. Left my number with the guy at the lot but heard nothing back. So called Ed a few days later after hearing nothing. He would not make any sort of offer on the vehicle, returned to the lot on Saturday and still Ed would make no offer at all. Called again after looking at several other vehicles, still nothing. Really wanted to purchase the vehicle but it seems that Ed is content to sit in his office and do nothing. All it would have took was a good attitude and a little negotiation.

Could not make a deal at the time I had contacted dealer but they did try and help .

Good response time.

The car guy there was nice, helpful and informative.

Although we were unable to do business, the salesman I spoke with was very pleasant (I wish u could remember his name).

They have been very nice and very helpful to me. I would highly recommend them to anyone!

Went down to look and got the old "bait and switch"... "oh.. that one is not available"... after I confirmed it was there before driving down. Did look at one other. They would not even consider negotiating on price, car was blocked in the lot so I could not test drive it at the time. They wanted me to make the 45 minutes drive back and look at "options".

I contacted the salesman in Portsmouth about the 2008 Cadillac DTS and was told that the car was in Chesapeake. I drove there the next day which is 100 miles from my home and was told by the salesman that someone had put a 3,000.00 deposit on it. I had cash. I checked later and the car was still there. I was there in late June and he said the person was to come for it the first week in July. I called on July 11th and was told the car was still available. I would not want to drive to Chesapeake again and the car is not available.

Quick response, pretty straight forward. All my questions were answered. I cant ask for anything more.

Very helpful and attentive

Great

This place was awesome! They gave me a fair price on a trade and put me in a very nice Jeep! Sisco was the one pulling all the strings for me. He did great. Definitely recommend this place. Thank you again for all the help.

good

They were great! They were helpful and very informative! I purchased the vehicle from them and it has been a wonderful, simple process.

A pleasure to work with

Auto City Of Virginia sale person contacted me .

I dealt with them before and they offered good service.

They were not really friendly! Made a offer and the reply was price is firm plus dealer fees and tags title fees. Cold response when it didn't have to be that way! You do want to sell your vehicles

The dealer wouldn't negotiate down 100 dollar on a vehicle. The car I came to look out went out for inspection when I said I was coming to look at it.

I thought they were great!!! Responded fast and answered questions that I had.

They are awesome

Very nice called me and said car just sold would deal with them anytime

Excellent

Great experience.

I was contacted by 2 seperate people from store. Both answered my questions in a timely manner. It turned out the car was not a fit for me and I did not go onsite. I will contact them again if they were to get in another srx in my price range.

Responded back once, wasn’t interested in negotiating a deal for a vehicle that had been sitting on a lot for sale for 1 1/2 years according to the dealership’s CarGurus listing!! Communicated with other salespersons, and was advised that if they had a vehicle for sale for that extended amount of time they would have at least asked the potential buyer some questions or made suggestions for other vehicles. This salesperson appeared to be nonchalant to me.

The ad indicated the vehicle was track ready. It did not indicate that the vehicle was not street legal. I didn't make that mental leap from "track ready" to "you can't operate this vehicle legally on the street". They did finally respond to my contact request after a couple of days.

Great so far!

Quick to respond to all my crazy questions. I would definitely go back when I need another vehicle.

Good communication and helpful.

Great Dealing with Evans. Very responsive with my questions and working of the financial part of the deal.

It's a good dealer I give him 100%

great

Prompt response.

I went to view vehicle dropped a deposit and Buyers Order and then they change the price by 7k was $13,200 Now $19,500 not fair should have never posted vehicle if that was price as well as give me a buyers order for that price...very unprofessional

The dealer did contact me and seemed genuinely interested in establishing a buy sell relationship. I have not yet visited the dealership owing to time limitations. My plan is to visit soon and I hope the vehicle is still available.

Car was listed as an automatic instead of a manual. Played phone tag for several days.

This dealership responded in a timely fashion and answered my questions!

Very polite yet professional but I thought that 204,431 miles on a 2012 is way too much to invest in.

Negotiable. Didn't pressure at all.

They were great

They responded quickly, but the vehicle was not available for viewing in a timely fashion.

Certainly a large selection and the salesman wasn't pushy for us to by. Allowed us to look at and test drive the vehicle we came to see. Though their space was quite small.

Will not attempt any sort of business with this dealer again. The sales person was very rude and yelling at times, seemed to have a chip on his shoulder when inquiring about vehicle.

Terrible a person in office name Kenny completely ignored us didn't even ask if he could be of further assistance after we decided not to purchase the car.

Car was mostly as represented. Brake rotors need replacing but they gave me a $200 reduction in price.

just fine

it was great

Great experience.

Very informative

I am very disappointed in this dealer. I felt as if I was bothering them. No one ever calls back. If I want to know something I have to call.

Somewhat slow to respond and reluctant to discuss info via email, definately trying to get you in the door

Great

He responded and appreciate the quick response. Have not had a chance tosee the car

Answered all questions and we very informative and not pushy.

T he dealer call me back but they wasn't able to give me a price they also stating they will call back or check my car online for the price

Rude. Unprofessional email responses. Will never deal with them for any reason

The cost is great but the maintenance could upgrade. I love my Tahoe

Called promptly with complete information.

Great and gave me a great deal

They were very helpful, I would recommend them to my friends and family.

They had a good price and responded to me quickly and they were great with people. And I am buying the jeep from them

The Cadillac Cts wasn't there when I went to see, drive it, even though in my inquiry I said i was coming to see it the next day They said it was in the shop. I was supposed to get a call back , never heard a thing. I found a 2007 with few miles, more features and service records elsewhere..

Great to do business with

Dealer provided pictures that did not match the vehicle's interior. I wasted a trip to the lot.

Very poor customer service. Takes forever to get a return call. Then you go to find out their vehicles aren't that great.

Kenny showed great customer service. All around everyone was amazing!

Poor , no help they don't want to sell cars

The price on the windshield is a cash price only beware of the price if you have to finance it the price will go up about $3000 more and if you have to finance it they want half down of the total price not a good place to try and buy from don't like hidden costs

Information given was helpful.

The dealership was rather small, but they had a very nice selection! I worked with Tony in buying a car and he was excellent..The only thing that I feel could have went more smoothly was the detailing of the car upon pick up..The outside of the car had been somewhat washed but the inside hadn't been touched..Im still very pleased with my purchase I bought a 2006 Honda Accord 5 speed..Overall I received great service, Tony was great!!

This dealership had a nice selection of cars in the price range we were interested in. I was buying a car for my daughter to drive. They quote you a very reasonable price up front, and process the paperwork quickly. No hassles.

awesome

I made an appointment to drive a car, and could not get any help. I waited over 1-1/2 hours to drive 2 cars. I decided to buy one of them, gave them my bank's info, gave my bank the dealer's info, applied for the loan, they were in contact with each other - and they still sold the car out from under me!

Totally misrepresented the vehicle. Lied about detailing it. When I showed up to look at it, the car was not even on the lot. On the phone, he told me the car was totally clean, went to look at it a shop he had it (supposedly the car had been detailed) and it looked filthy dirty on the inside. It had never been cleaned, smelled like it had massive oil leaks. Don't trust these guys.

I would not advise anymore to buy from this place. They are very unprofessional. There lot is so small we got blocked in for 10 15 min. They do there paperwork for customers in open and not in a office. I called and said I was coming from North Carolina. Salesperson kept running around dealership doing to many things at one time. We finally told him him what we thought and we drive all this way buy a truck. He said nobody told you to come. My wife get really upset and told him a piece of her mind. People don't go here to buy a vehicle!!!!!!! It's looks very shady.

Very Good experience, Would recommend them 5 stars

It wouldn't start and they daid they would call and never did

Dealer not willing to negotiate internet price.

Quick response

The car i was looking at wasn't as they said it was

Awful. Both cars I test drove had dirty interiors. One had audibly bad brakes. I was told I should come back in a week when I had a loan check because their was no way my Navy Fed would approve me for a second auto loan before the first was paid off. I'm sure it was just ignorance of Navy Fed's operations but I bought my Forester yesterday through Navy Fed, so there you go.