Service hours are not available at this time. Please check back later!
Auto Boutique - Jacksonville
About Us
-
Today 10:00 AM - 7:00 PM (Closed now)
-
9012 Beach Boulevard
Jacksonville, FL 32216
Our Amenities
- Amenities coming soon!
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Mar 31, 2026
Excellent customer service. Worked with us every step of the way during our purchase. Highly recommend!
Mar 10, 2026
The time & professional. Attentive to customers needs
Feb 26, 2026
I inquired multiple times for the out the door price and they just kept putting me off and trying to get me to come into the dealer. Also advised that foe the out the door price I needed to run a finance check. I had advised I was pre approved many times.
Feb 3, 2026
Vehicle was not on the lot and seems to still be in transit. Not a good look for a dealership but hopefully the vehicle arrives soon or I may have to use other shopping options
Oct 27, 2025
We did not purchase this car but they were super helpful in getting us the right one.
We looked at buying a Ford Expedition Max from them. When I questioned something on the carfax report that I thought may have not been fixed but may have just had codes wiped, they assured me they were an honest dealership. I still asked them to take it to the local Ford dealer to have it inspected. I paid them $50 to do so. After paying Ford $265 for their inspection, they said the car had a MAJOR oil leak that would have to be fixed and needed 3 tires. The leak was apparently very obvious, so L&M motors should have seen this. We were told that the repairs/tires would be around $5K. We obviously passed on the vehicle and were very disappointed when a few days later, they reached back out asking if anyone had contacted us and wondered if we were interested in that vehicle (like nothing had ever happened). So they clearly did not fix the oil leak before trying to sell it again. During all of this, my husband would try to call and would be ignored, but then would immediately answer me.
Jun 22, 2025
Was told that vehicle was available right up to leaving for an hour drive to find out vehicle was gone.
May 18, 2025
Richard Houston is Outstanding
May 2, 2025
Lou was very accommodating. It was a pleasant and pressure free visit.
Apr 2, 2025
Dealer was willing to help and sent whatever information I requested and answered any questions I may have had.
I was asking them a very simple question: " Cash price, out the door as I am not financing?" The Answer ... a big run around without any answer. Clearly not the place to do business with. That's obviously because they have fees, over fees and then more fees $. Had to take my business somewhere else.
Mar 12, 2025
The staff were very nice and polite. Unfortunately unable to get the Subaru.
Mar 7, 2025
Very good experience, employees were courteous and knowledgeable. Buying the car and making it final was simple and smooth. No pressure or gimmicks.
Feb 3, 2025
Overall à very good experience.
Jan 28, 2025
Good
Dec 8, 2024
Great!
Aug 7, 2024
1.never answered about the vechile I asked about,
2. sent info on cars that were NOT with in requested limits (milage and price)
Jul 14, 2024
I have been given regular updates on the availability of this vehicle, however, from what I have been told the vehicle is " in their repair shop" for maintenance before being put out for sale. It's been over a week. What is wrong with this vehicle. I've asked the question but get no information. I only get requests to check out their other inventory. I don't want any other make or model. That's why I'm shopping on line nationwide. Not sure what their game is.
Jun 22, 2024
Very professional
I wouldn’t purchase a car here again, the whole ordeal to get this vehicle was overwhelming to say the least. Customer service is 10/10. I worked with Julia and Joel, they did the best they could for me. However, I had to drive to Jacksonville twice to get the deal settled. Lots of waiting (7 hours on the first day, 2 and a half on the second day.) The dealer mark up is also something to be aware of, I initially walked in seeing the price at $13,545 but I walked out paying $18,307. You’re welcome to take the risk of dealing with Auto Boutique, but due to the hassle and driving back and forth, I would not recommend them as a company. As people, at least the ones I worked with, they were kind and welcoming.
Show older dealer reviews 592
Feb 17, 2024
Couldn't find the car dealer. When they were called and asked for directions, none were given. Cars are
priced well but the ones we looked at had been in major accidents.
Feb 2, 2024
I did not buy the car for reasons other than dealership woes! They were very pleasantly to work with and I would have purchased from them if I could have.
I came in looked for the vehicle I wanted. I didn't feel pressured at all. I discussed my
needs and Alex took care of that. My experience was very positive and the process did
not take long at all. As far as car buying goes, it was as enjoyable as it can be. Thank
you Alex for the help in getting me into my new Mazda CX-5!
Dec 14, 2023
Buyer Beware!! This is one of those dealerships that’s baits you with the asking price and then hits you these additional fees you never asked for, like $800 for “paint” and lojack. They also charge more than most larger dealerships for their dealership fees, electronic filing fees, etc so there’s truly no advantage getting a car there unless you just want to pay more. The second I brought up the fees to them they stopped responding to me and the car I inquired about has been sitting on their lot for 6+ months now, go figure
Total RIP off. They wanted to impose 5K in fees and could not even explain the reason for some of them ... Like "Paint $499" and all the other non sense. Nothing is disclosed in the listing, they
want you to take a flight and go in person in order to get the out of the door price. Really? No thanks, I will give my money to other business that deserve my hard earned money.
From the first phone call to the moment I walked in the door to pick up my car, I was
provided with the utmost customer service. The dealership is beautiful, neat & clean.
Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly
was an awesome experience.
Nov 25, 2023
Respond in timely manner
The truck I looked at was really dirty, smelled like smoke, and hadn't been cleaned inside or out. The 'sales woman'
didn't even do the test drive with me. She had no experience with the vehicle I wanted to look at. She told me
nothing about the vehicle except what the ad said. They advertised it as having two owners, but the carfax said 3. It
was a very bad experience. I'm giving it two stars because the manager called me and listened to my feedback.
Place is run like a mill. About 100 customers in the building moved to different stations to process. No one at stations were decision makers. When we finally met the decision maker, amongst the first word out of her mouth were "our prices are not negotiable ". They were high on KBB value and did not deduct from the KBB value due to a junk title. Ended up walking out and bought a car somewhere else. A couple days later they texted and asked if I was still interested...ridiculous. Car has also been sitting in the lot for 7 months...
Terrible communication!! Tried talking to them about a trade, explaining to them that since I was 2.5 hours
away, just wanted to see if we were close in price before driving there. She kept calling me saying the vehicle
was still available and wanted to know when I was coming to test drive. Completely ignoring the conversation
we previously had!
Jul 18, 2023
I bought the van and am very happy with the deal.
I had requested to buy a 2023 Chevy custom listed for $29,600. I offered to pay cash and get it. They said I needed to be a first responder, trade in, and finance with them. I said sure I’m all 3 of these. They then proceeded to tell me it would be $43,000 out of the door. They said the bed liner window tint and wheel locks are $3500, and there is no way to remove this. I realize that no formal education is needed to be a car salesman, but $30,000 and 3,500 isn’t 43,000. And even if you add 10% sales tax that’s $3,000 so at best you’re at $36,000 out of the door, they were stumped and couldn’t make the numbers add up to me. They are going to scam you and lie to you. Do not do business here at all. Please look elsewhere, You will find a honest and reputable dealership.
Jul 7, 2023
Response from current dealership:
Good morning Chris! Thank you for taking the time to leave a review. However, it appears that you may have left it for the wrong business. At Auto Boutique, we pride ourselves on providing excellent service without charging extra for window tint and bed liner. If you're still in the market for these services, we would love the opportunity to assist you. Feel free to visit us at Auto Boutique, where we can address your needs. We appreciate your consideration and hope to have the chance to serve you in the future.
Jul 4, 2023
They stay in touch with you in trying to find you a car.
deceptive sales techniques. They tell
you Zurich Coating and LoJack are
already installed/applied and that
the charges cannot be removed.
Come to find both of these
companies say this cannot be a
requirement during purchase. In the
words of their sales person Ali âthis
is how financing makes their money,
if we disclosed this before hand it
would scare people offâ They also
say these are âincluded in the priceâ
but they are only included in the
price after financing, not the sticker
price. So the price you see on the
sticker will increase significantly. I
was showed a carfax briefly that
said minor damage & restored to
factory. When I found my folder with
financing information the carfax was
not included in my paperwork. The
car did not make it home from the
lot without discovering major
damage, that rendered it unsafe to
drive. I would not work with this
company again.
Feb 20, 2023
Very disappointing. Saw vehicle listed fr sale. Find out not on lot yet, in transport. Ok. A week later pics finally added, so it's there right? Three days later Raychelle finally texted and said it arrived. I said great. I want it. Do to being 4 hours away, do it all online n over phone. Went and deposited money needed and waited to hear from her n the team she said would be calling to help with my purchase. They didn't call. In the meanwhile, I looked at the car again, they raised the price. Gave them a little more time, til morning. They sold it to someone else. All she could say "I told you our cars sell fast". Wait.. you told me we would complete this the next day. Not cool! A waste of my time and I let other cars slip away because I was buying this one. Don't trust them.
I contacted the dealer for a buyers order and I was told I'd get one emailed to me asap. Two days later I called again, and I was told that they didn't want to send the buyers order because they don't have an exact amount on my trade. I received texts later saying how my bank is partnered with them and that I needed to sign paperwork to see a buyers order. So at first they could send it, now I need to sign and commit to it to see it. I offered sending the buyers order without my car as a trade if that's a limitation, and they responded with "Check our website for prices."
Auto Boutique is great at not selling cars.
Dec 26, 2022
What sort of place makes you sit in a waiting room. Most places salespeople are in the lot hawking you, I didn’t have time to make an appointment or wait. It’s not like we were looking for a Ferrari it was a freaking Jeep!!! I won’t come back to this place!
Dec 19, 2022
After multiple emails from different people at the dealership, I had to ask my question again, because nobody answered it. This dealership constantly posts ads that say their vehicles haven’t had accidents, when in fact they have had accidents.
Financing through dealership was a bit tough and go. They quoted a rate of 6.2% but when I refused the warranty they raised the rate to 7.4%. this was a problem for me but I bought anyway. Also they added a 1,200, paint protection that I didn't want or need but they said that's how dealer makes their money and I had no choice but to finance it as it was already on the car. I really like the car but I felt like I was being fleeced. Getting the control arm fixed was a headache to say the least. The service mgr, Sam didn't remember our appointment and seemed very shady, but ultimately it was done a week later. The oil was old in the car, the tires are nearly bald, and the windshield washer fluid was empty. I'm used to a much better dealer experience but that's in PA, where I grew up. I guess they just treat people any kind of way down here in FL. They didn't even fill the gas tank. Other than that, I really like the car.
Horrible experience waiting and waiting driving over 2 hours to get there to test drive a car that I made appointment for 5 day earlier they text me day of to confirm appt then get I’m asked for my driver license insurance information and ask to wait more time for after all my waiting car is not ready can not be driven but let’s make a deal we can ship it to you once it’s fixed again horrible buying experience
Dec 3, 2022
Each And Everyone i spoke With Was Awesome And Very Helpful
Horrible was all set to buy the car went up test drive it Sunday afternoon filled out all the paperwork was approved said will call Monday morning finalize everything after 5 hours of my time Sunday they called Sunday said oh sorry we sold the car remotely this morning but you can come back and test drive another vehicle for free really really so unprofessional I wouldn’t even recommend to an enemy to use these people
Oct 21, 2022
Had a very nice experience at Auto boutique had me in and out in around an hour, sales lady Jada was very helpful and very knowledgeable
Oct 21, 2022
Zack was super cool
Oct 6, 2022
Zack sold me a pre owned Dodge and was THE BEST HELP EVER. ASK FOR HIM if you want a different experience from the usual dealers around town
Oct 5, 2022
Zach was amazing with helping
Oct 2, 2022
Very nice representative listen to my concerns and made me aware when the vehicle arrive to them to see it.
Sep 19, 2022
I was quickly contact and help with the info that I needed
Tried to put a bogus paint charge of $1200 on the sales order which if I had not questioned would
have been a huge loss to me as the buyer. I detest they prepare the car for sale, normal function
to make care presentable, then make you pay for the Dealer Prep. Next time if I buy and they do
not take that off I will walk away from the deal. i paid cash 23K for the car so I wanted the best
value for my money.
Jul 23, 2022
Dealer called everyday leaving messages, texts, and emails.
When I explained what I wanted he kept calling about the same car I said I didn’t want.i blocked his number and he contacted me from another number saying the same stuff about the same car. Sounded like a spammer.
Jul 13, 2022
Auto Boutique is a really good place to purchase a car, and I got an amazing deal!!!
Earnest C was the sales person who contacted me, and was very helpful!!!
Allie P in finance was great too.
This is the first car I have ever bought online, they were very professional and courteous ,as well as helpful!!
I definitely had a great experience with Auto Boutique, and would recommend them to anyone, who wants to purchase a car!!!
I had the car shipped to my home In Texas, and I received it about 24 hours from purchasing the car,fast and efficient!!
I love the car I got from them,and when Im in the market for another car,I will definitely go to them!!
Absolutely awful expirience. Its a wholesale dealer so the tack on a bunch of ridiculous fees and extra charges that amount to nothing helpful. If you are financing through a bank and not through them they will make the experience grueling. They only accept cashier's checks in physical form so your bank can't send them a proof. Vehicles are not labeled correctly. So if you go this route make sure you check the car thoroughly before you buy if you have to get the car here. When I finally jumped through the hoops to get the car they were extremely rude and not transparent at all with the process.
I'll spare the details of what I had to go through with these hucksters, but under absolutely no circumstance should you buy from here. It's a scam and they aren't very good liars at that
Absolutely the worst business. SHAM! DO NOT TRUST ANYTHING THEY SAY!! I had a prequalified letter & requested to set up a test drive. They were VERY responsive when you first inquire about a Vehicle, however that changes if you ask ANY questions or request information. They pulled my credit without signing anything or agreeing to allow them which put an inquiry on my credit now that should’ve been avoided since I was prequalified previously WITH THE EXACT SAME LENDER they wanted to use… SUPER Shady. Seems they always were hiding something. If ERNEST responds to you, RUN!!! Gives the name to a dirty Car salesman.. even after pulling my credit without consent calls me to say I was approved for only $800 down. Little did he know I wanted to put $5,000 down. Look at their fee cost as well. It’s beyond ridiculous high. I requested to have “my approval letter” from Ernest & refused to send to me!! Then said the Vehicle Was sold so it’s not valid anymore. After calling/text over a week! SCAM
May 28, 2022
Zack was very helpful with the Kia Forte. The dealership was very clean and I am hoping to make a purchase
May 19, 2022
Large inventory and has pretty much anything to fit your budget and ride requirements !
May 15, 2022
Great place. Attentive and professional
May 14, 2022
Very nice
May 4, 2022
Zack was very helpful and we are looking to buy from him soon
May 2, 2022
respond back quickly
May 1, 2022
Good
Apr 7, 2022
Zack was wonderful
Mar 25, 2022
Not everything they told me turned out to be true. Tatiana was originally helping me and she was fantastic and
a pleasure to work with. On her day off she referred me to Alfonso. He is perhaps the worst salesperson in the
world. If you see him coming, run the other way.
Mar 23, 2022
The experience with auto boutique was very positive. The purchase of the vehicle i found was easy. Although the price ended up way higher than advertised online I did get a lot of benefits like an extended warranty and transfer of tag without having to go to the dmv.
Mar 13, 2022
I enjoyed the ability to test drive alone.
Mar 11, 2022
Zack was very helpful the other day and I look forward to doing business with him very soon
My associate Kevin was very understanding,
respectful, and willing to go the extra mile to help
resolve my issue so that I can get into the vehicle that
I want. There was no pressure and I felt he had my
best interest at the top of his list!! I enjoyed my
experience and felt I am well taken care of, I'm
looking forward to working with Kevin to complete my
purchase!! Great personality!!
Mar 3, 2022
The car that was advertised wasn’t the one they had. Had to wait for the car to process before I could make an appointment to see it. Drove over an hour to the appointment which was the first appointment of the day and while in the parking lot got a call and was told that the car sold the night before. Was told that I was welcome to look around at cars that they had. A call the night before the appointment would have been nice since I waited several days for them to get it ready.
Mar 1, 2022
Zack will help you buy whatever you want and have a smile on his face.
Feb 25, 2022
I finally was able to buy the Benz from Zack. He started in touch with me everyday other with reports so I wouldn’t miss out and I am forever great full
Feb 19, 2022
Zack helped with the purchase of a new Camaro and I will be back with my wife to complete the deal. He is the Man
Feb 9, 2022
The dealer was helpful in answering my questions and did so in a timely manner.
Awesome dealership! I am from FL so I had a friend test drive it for me. When I finally arrived they were very friendly and answered all my questions and concerns. No pressure and B.S. fees like the other dealerships. When I’m in the market again I definitely will checking out their inventory even from over 700 miles away!
Feb 4, 2022
Zack was very nice
Very polite, professional and were quite helpful when contacting me. I didn’t end up buying a car from them, mainly because I contacted them late in my car shopping experience and found the vehicle I ended up purchasing the same day I initiated contact with them. Had we continued in the experience, I’m sure it would have been a good experience.
Jan 22, 2022
Zack was very helpful and I appreciate his help
Jan 19, 2022
Absolutely horrible experience. A rep contacted me, had me text over my vin, drivers license, miles ect and that he would call me back, never heard back from him, so a week later I call to see what’s going on and was shocked to hear they don’t even know what I’m talking about because the person “forgot” to save my file or whatever the excuse was. I had a trade in and 7k cash, but will be going to another dealer this weekend. Thank you auto boutique for completely wasting my time!
Jan 15, 2022
Amazing fast experience, Rick took care of me and got me the new Truck I wanted. He was straight forward and easy to work with!
Jan 13, 2022
I was working with Mariya. She already had the vehicle pulled up for me before my arrival as I scheduled an appointment ahead of time. That was very nice and convenient. Mariya is very easy to work with, she made me feel comfortable and confident in my decision. I definitely recommend her!
Dec 31, 2021
Tatyana was amazing! Right when I got here she assisted me and helped me find the car I dreamed of. Very outgoing and easy to work with. Super happy with my purchase. Jess was my online representative. Great follow up process. Highly recommend.
Salesperson I booked my appointment with did not even take the time to inspect the car himself before my arrival hours later. I had to show him pics of the balded/cut tires, broken/rusted 3rd row seat lever and filthy smell of the car. They could've at least detail the inside.They're all about their $, vice customer service etiquette. They won't ever get a sale from me.
Dec 27, 2021
Great experience. Bought the car with no hassles.
Dec 27, 2021
Great service!! Everything goes as expect it.
I told the dealership I wanted to
move forward with the purchase of
the vehicle and have it delivered
time.......I never heard back from the
dealership.
Dec 22, 2021
Response from current dealership:
Good afternoon,
We apologize for the inconvenience you had to go through. Please provide us with the best email or phone number so that we can reach out to you and assist you in the best way possible.
Thank you.
We apologize for the inconvenience you had to go through. Please provide us with the best email or phone number so that we can reach out to you and assist you in the best way possible.
Thank you.
Nov 27, 2021
We waited almost an hour to test drive the car. When it finally came it had to go straight to service and they brought a second car but it had a flat tire. We left unsatisfied.
Nov 10, 2021
We had a very good experience with this dealer. The salesman, Zack, was very friendly, knowledgeable and willing to work with us to secure this deal. We would definitely return in the future for our automobile needs. Their pricing is extremely competitive and they offer high end cars that we are interested in. We will call them the next time when we are ready for them to find a particular car to meet our needs. They advised us that they would do all the searching for us and make the car purchase easier. I would recommend them to any car buyer. They sell 500 cars/month so they must be doing something right!
Nov 2, 2021
Everyone was helpful during the process of buying and during the finance process they charged us 299 dollars for something called Zurich upgrade , no one could tell us what that was and they wouldn't take it off the price but all they could say is was completed no paperwork of warranty
Nov 2, 2021
Response from current dealership:
Good afternoon Chris,
The Zurich Preload is an environmental protection that protects the interior and exterior of the vehicle. We put it on all of over vehicles before we put them on the market to sell. The paperwork of that should be with your deal and with all the papers that you signer. If you have any questions, please feel free to reach out to us at 904-677-3333.
The Zurich Preload is an environmental protection that protects the interior and exterior of the vehicle. We put it on all of over vehicles before we put them on the market to sell. The paperwork of that should be with your deal and with all the papers that you signer. If you have any questions, please feel free to reach out to us at 904-677-3333.
Nov 1, 2021
Response from current dealership:
That is great to hear. We look forward to continue doing business with you.
Overall positive, the dealer assisted to make the car purchase possible with delivery to my residence.
Oct 28, 2021
Response from current dealership:
Awesome to hear. We look forward to continue doing business with you in the future.
Oct 23, 2021
Response was prompt and they quickly sent me several offers of vehicles just like I wanted and in my price range. They make buying easy by setting up financing online with you before you even get to the lot! Great business!!!
I worked with James at this location and he was very attentive and accommodating with helping me to purchase my dream car. Although there were some hurdles to overcome, James was very patient and persistent with helping me buy the car. It’s hard finding a genuine car sales man that is not entirely consumed with making money off a sale, and James proved to be one of those genuine salesman!
Absolutely awful and disgusting dealer. Total scam and con artists. Every vehicle is mis labeled and mis leading. They advertise Ford Lariat that are really XLT. Ram Laramie that are big horns. They list all available features and the vehicle has few. Total scam. Avoid this dealer at all costs.
Sep 22, 2021
Its nice to have them on my side, and actually listen to my needs. I an certain This will be one of the best experiences in my life
Sep 20, 2021
AJ took very good care of us even gave us a full tank of gas to ride home with
Had my pre approval for financing in hand and settled on a car after my original choice wasn’t even there . Told the salesman to get back to me on rates and I’ve never heard back . Tried three times so far and still nothing so I’ll never buy from them or deal with them . Terrible customer service
Sep 9, 2021
Dealer Sold a car out from under me when I told them I was serious about the car and wanted it delivered but needed to see photos that they did not have yet on their website!
Aug 29, 2021
Great working with Alex and Vito
Saved thousands on my car purchases
Aug 24, 2021
I asked about a car, they said they would tell me when it was ready to sell. Two days later when I text them to ask them about the car they said it had been sold. No communication and no regard for the customer
If I could give this place negative stars I would. I was lured there under the pretense that they would set me up with a car for $500 down. I went there three or four times, test drove one garbage Focus hatchback that looked like it had been beat to hell. I asked for a different car the next day and they brought me the same raggedy beater.
When I finally found a car that was driveable but had black oil in it, they hit me with the $2500 down payment for that nonsense. I won’t recommend this place to even my worse enemy
Jul 11, 2021
Not a good experience for me. The car that I wanted was sold on my drive to the dealership, I constantly expressed my interest in the vehicle. I never received any follow up or assistance from the salesperson for other vehicles of interest.
I asked this dealer to check underneath the FJ Cruiser and check for RUST Florida cars are known to have RUST management I contacted never did the check RUST in Florida is deadly to cars this dealership did have a saleswoman response but never told her about the RUST issues beware of this dealership sale anything for a buck
Jul 4, 2021
Very poor customer service. I was prepared to buy from them. However, the salesman never showed for the appointment and vehicle was being used to relocate the dealership.
Jun 19, 2021
Kind, friendly, understanding, and applied no pressure.
Jun 18, 2021
They are excellent in response!
Jun 16, 2021
Very courteous and willing to help.
Jun 6, 2021
The prices are great--but that's because ALL the vehicles I was considering had been wrecked. Some of the damage was considered 'minor' but some of the damage was considered 'moderate' and the Carfax report suggested a collision specialist look at the vehicles to make sure they were roadworks. Thats too big of a risk for me. If Auto Boutique HAD a collision specialist on site to verify the vehicles, that would be a big advantage. I would have purchased a vehicle from them.
May 19, 2021
He had the info that I needed
May 16, 2021
They responded and kept me informed
May 11, 2021
They were great until I brought the car and I sent the paperwork back. After that didnt hear anything from them. The finance department was closed over the weekend and I understand this. So I called on Monday all day to see if they received my paperwork and to see when I would receive the car because it was to be shipped. Not one single return call or text after calling.and leaving messages all day. It's the following day and still nothing. Just terrible!
Apr 28, 2021
The dealership was great they did not have the truck I was looking for but he searches all there location and sends new vehicles they have got in everyday
Apr 27, 2021
Found a car I liked, brought it up front to test drive with an almost flat tire according to dash tire light sensor, asked to get filled for test drive....20 minutes later, I just left...would not recommend at all.. very unhappy.
They listed this truck on website and I went there to see it, but it was NOT THERE. The next day they responded to my CarGurus inquiry via text message and when I replied they told me the truck was there. Before I got there they texted that the truck was GONE. 2 days later the truck is STILL on their website!!
Apr 17, 2021
told me they had the car, i asked for out the door price, I was told they would get wiith financial department for the out the doo i called for 2
days trying to get the out the door price then only to be told the car was sold, I wouldn't recommend this dealership to anyone, period!!
They felt unwelcoming like I was bothering them by being there. When I brought the van back from the test drive and told them it was shaking when going from a stop they said “oh well we’ll have someone look at it” didn’t offer any other vans or try to help me further after that. Will not buy from this dealership.
I was contacted only to acknowledge my expressed interest. I have been trying to buy a vehicle that I was interested in. I gave them all the information needed to finance the car. I was pre-approved and I was never contacted by the finance department and given the final terms and walk out price. I have called sever times for the past three days with no results. This has been the most unprofessional experience I have ever had with a car dealership.
George the sales person was very nice ! He helped me out with all my needs and questions. Andrew in the financial department also made the process painless and seamless. Alex delivered my car to me at the end . Although the vehicle had a couple of details that needed fixing / changing , George and the staff were all complacent and very helpful so they gladly accepted their responsibility to change theses parts for me by next week at no extra cost to me .
Triana ad the reception staff were very kind and attentive .
Excellent team work and professionalism
From all .
I would definitely buy another car from them !
Apr 6, 2021
At first glance all seemed Great,flashy,cars,beautiful show room,lots of people willing to meet your every need.But buyer beware.....the first sign was they wouldn't take our draft from our credit union,but so willing to get us financing,.so we accepted their package deal knowing we were going to refinance, which we have.We have paid off our loan, but now trying to get our refund from our Gap,and Warranty's.This has beenan impossible task ,they will not answer our calls,or return any of our messages,not as willing to send our information to the DMV, on our second paper tag,We are now paying for 2 Gaps,2 vehicle Warranty'sThey owe Us 4,299 Buyer beware All that Sparkles does not shine,
I made a full price cash offer for the vehicle and asked for the FULL price , out the door , with all
taxes and fees , and I would drive from Daytona Beach to Jacksonville to pick it up. For TWO
Days, with NO answer !! I STILL have not received an answer after 5 days , and see where the
vehicle is listed for $50 more than the first listing !!
I'm not even sure that this vehicle exist !!
Not so good at all they have way too many visitors and not enough salesmen to attend to you at all I wasted two days in a row going out to this dealership ready cash on hand to purchase this vehicle and I was told it’ll be a 3 hour wait so I told the young lady that told me that to just have the finance manager to call me and let’s just say I’m still waiting a whole week later smh
Mar 30, 2021
It probably would have been a nice place to get a car, but I drove over an hour to get the car and the wait time was 20-30 minutes to see a sales rep. The sales rep was nice though.
Mar 26, 2021
Great and quick reply
Mar 23, 2021
Super Dave was very instrumental and very supportive of my reviewing the vehicle and assisting me with everything I needed to purchase the vehicle. Steve which did the financing was very expeditious and caring out his responsibilities and getting me the car that I wanted.
I purchased this Nissan frontier on Friday 3/19/21.They sell as is. I told the salesman the tire pressure light tpm was on and something was wrong and that the floor Mats were dirty and laying in the back of the truck. He said he would air up the tires and take care of the floor mats. By Sunday the time light was still on and blinking which means faulty tpm. The passenger side floor mat was missing. And bluetooth went engage. Very unhappy.
Mar 21, 2021
He was very informative, very helpful.
Car was not at the dealership, App said the car was metallic blue, In fact it was red. Had my two nephews drive from Panama City too Jacksonville on a Saturday 4.5 hours just too find out that the vehicle was at the body shop & would not be back for at least 3 to 4 dsys.
There was not to be any damage & the vehicle app that was car gurus, Not the apps fault. To kick it all off , they were to test drive the vehicle & they had the check in hand. Would not buy toilet paper from this dealership.... O' yes , when they got there , the dealership or sales people had no ideal the the vehicle wasn't even on the lot. A big stinker !!!!!!!!!! Worst of all , is the money it cost me & the day it cost my nephews....
Mar 15, 2021
Great response time sold vehicle before I could purchase
Mar 14, 2021
Great
Mar 13, 2021
Good
Mar 12, 2021
On two different occasion I contacted the dealer and talked to them on the phone. I informed them I was looking for out-of-door price because I live out of state and wanted to know what I am paying, before I invest in sending a mechanic and potentially shipping the car. I gave all them all the information they needed. On both occasions, they told me they will call back in 10 minutes. I have not heard from them since.
Mar 12, 2021
Nice car!
Car shoppers who are looking for a great deal beware! The staff are friendly enough to keep you engaged while
building you up to thinking your going to get a great deal. In my case I wasted six hours at the facility and it was
a total waste of time, the show room is like going to the circus and I was burned out by the experience. I had a
True car quote and they would not honor it I was very disappointed in the entire experience.
The car is online with pricing available. I called into the dealership car isn't available. They don't even have the vehicle available yet. They are advertising it but its not there. Instead of 3,000 she said it would be about or almost 5,000 out the door after their fees at least 4,500 that's a 1,000 almost 2,000 dollars more then what its getting advertised for.
Feb 26, 2021
They are totally incompetent. The car
advertisement said it was a premium trim volt. It
in fact was an lt which is the lowest trim level.
The windshield was cracked all the way across. I
drove 4 hours to see the vehicle with every
intention to buy. The car was not cleaned and
smelled like smoke. I called multiple times to
asking questions of the vehicle and the car was
grossly misrepresented. I showed the manager
the website that said clearly it was
premium. He said yea those websites
get things wrong, I checked the ad again today
and they still have not changed the add. Make
sure to ask lots of questions and check the cars
over thoroughly. Just because itâÂÂs advertised as
a certain car donât trust it, get a vin and
check it yourself.
Feb 18, 2021
Great buying experience and prices can't be beat. David was a great sales man.
Feb 14, 2021
Did great getting back to me
Feb 4, 2021
They tried to earn my business, which I appreciate
Jan 30, 2021
Ad had wrong price. $5K more than ad price.
I went to a Toyota dealership down the street from my house first and did not like the high pressure sales, so I went
to Auto Boutique and found the same Corolla almost $2,700 cheaper. The whole process was quick and painless, I
will only buy my cars from them. Tyler even called me after the sale to make sure I was 100 percent happy!
Jan 15, 2021
Yes they did by emailing me and I think this is a great deal
Dealer was very responsive after initial contact. Someone called me the next day & answered all my questions about the car. Their text system needs a little work, as it seems there is a great delay. I actually drove 3 hours to test drive the car. I was assigned to salesperson Andi and she was great. I was informed that the car was gone to service, but she offered me other cars to test drive in the meantime. She was adamant about getting the car back to the lot since I had driven so far. While roaming the lot, I stumbled upon the car, let her know, and test drove it. Decided to move forward and was connected with Markus in finance who was also phenomenal. I ended up purchasing the car and driving it back home. Their process is a little different from your “regular dealers” but overall it was a good experience. I couldn’t have walked away with the quality of car (just a few minor things) for this price anywhere else. I’ll be a returning customer! Andi and Markus are amazing!!
The sales person was courteous and responsive, providing information promptly. However she did not provide any clarification about final pricing. I purchased the car with cash, but had to sit down with “credit manager” for the contract and payment. That’s when they push a ridiculous non-negotiable $699 paint and interior protection package that never came up before. That’s on top of their other sales fees. Beware, you’ll end up paying a lot more than the price they advertise.
The dealership in no way respects your time. They did not respect the appointment time set. After half an hour of waiting finally got to test drive the vehicle. I asked twice to ensure the vehicle was charged and it was not. Return back to the dealership, and 4 hours later they finally saw me. I had every intention of making this purchase but after all of those failures all I was offered was a pathetic shurg of shoulders and a hollow apology. Be reminded I started this all on line and this whole process should have been less than an hour 2 at the most. And after sitting in a showroom for 4 hours, the representative was ill-informed and/or ill-prepared. If you in fact don't mind wasting your day away perhaps the dealership could be seen as useful.
Jan 4, 2021
They sent information immediately
Jan 3, 2021
Best auto purchase experience ever,I will be a return customer
Jan 3, 2021
Horrible they gave me the runaround for a week wasted hours of my time and all they wanted was ridiculous amounts of down In the vehicle was horrible and had a flat tire engine light flashing they had the nerve to try to tell me that back child support was keeping me from getting financed absurd
I reached out which the responded promptly. At the time I was out of town and they let me know they would send me the carfax report and send me a video of the vehicle which I should get the same day. I called the following day to follow up and the apologized and advised me they would send the remaining things out that day. Now here I am four days later and still nothing. No contact at all from their end. Hopefully the vehicle is still there as I will be in town tomorrow. A bit disappointed with their follow through.
Can't get no help . Financial management needs alot of work. They never return any of my calls. Left several messages with no response. They don't want to sell their car because they don't return their calls. And when I was pre-approved for finance they wouldn't go through that lender . They went with another one with higher interest. They didn't make me feel appreciated . Not happy with the so call Service I got
Dec 12, 2020
They responded quickly but I have chosen to wait until January to buy.
Dec 3, 2020
The dealer responded by chatting on-line, not very good just a typical discussion. They wanted my phone number but would not talk price of the car. Or whether it was still available or not. Not very good, just typical of dealerships!!
Nov 24, 2020
Dealership was more than I expected. Great deals, friendly service and I haven't ever experienced quicker, easier financing. Will definitely go there for my next car.
Nov 23, 2020
Told me the car was in a minor accident, but everything was fixed as it should be. There was still glass all over the passenger side and all the bodywork that they did to it was atrocious. They just buy wrecked cars and do sub par work to them.
Nov 20, 2020
All the cars have been either in floods or damaged in accidents. Do not go here stay away!! Horrible experience. Cars were all dirty as well. Trashed vehicles!
Nov 14, 2020
We got in touch with the salesman , Joe Weathersly who showed us a
different car than the one we originally were interested in. It turned out to be
a much better deal and that was the car we ultimately purchased. Joe was
very professional , not pushy, and seemed genuinely interested in our best
outcome. Would highly recommend.
Finance guy was named Vito who got the deal done in spite of some
obstacles. Was thorough and gave us some good input for future plans. Did
a very good job.
Highly recommend this dealer and its employees to any potential
purchaser. - Bob
Nov 9, 2020
They contacted me quickly and they had the vehicles I was interested in, however didn't buy from them. The cars were a little less then I was expecting. But great customer service and help when in the store looking!
Oct 29, 2020
Followed up with me in a timely manner
Oct 2, 2020
answered original request but never answered if they could text me with a car fax for the car
Sep 30, 2020
I tried to email them back but their email doesn't work.
Sep 28, 2020
Had cash in hand was very interested but they never emailed me back with info the promised on the phone. They then stopped emailing me.
Sep 14, 2020
Good
Sep 12, 2020
They contac r ed me, sent a vidoe of the truck, great team. They sold the truck, but I will keep them in mind as I continue shopping .
Thank,
Aug 30, 2020
they were very responsive, but i found a few more models with less mileage that i am
looking into
I noticed the dealer raised the price on the vehicle
Both before and after I first saw the listing. Itâs not
terrible, but itâs certainly more than I wanted to
pay for a base model. Thankfulky, I had the heads
up, which helped with my decision. I would have
appreciated more follow through after the initial
contact. I donât want to drive 2.5 hours if we canât
make a deal.
Aug 22, 2020
I was ready to purchase the vehicle and requested to have it delivered to my home. I could not get the finance department to send me the purchase order for the vehicle. I called numerous times but my calls and request fell on deaf ears. I eventually gave up on this dealership and started searching other ones that wanted my business.
Aug 20, 2020
They were quick to respond. They said I would get a video walk around I never did. They're dealer fees and service charges were very high
Aug 20, 2020
My overall experience was very good especially with my salesman George.
Did get prompt contact from Alisa, and asked for a purchase order to be emailed to me so I could take it to my
credit union. However, I never received it. She did call to ask if I was ready to come look. I asked again for
the purchase order, and she said that her records showed that it was sent by the manager... Asked to send
again, but never got it. Just got another call from someone else almost a week later. Too late. I bought a car
from someone else.
Aug 14, 2020
Quick to respond and follow up
Aug 10, 2020
The car I came for was sold ten minutes before I got there. I drove two hours for that truck. I was heart broken. But Jorge was awesome. He wasn’t pushy but he was very patient, finding me other options in my price range. I left in a great Jeep I like even more. Highly recommend.
Aug 11, 2020
Response from current dealership:
I'm so glad we were able to get you into a car you love! Thank you so much for you review and your business!
Run away. This place is shady, shady, shady. We put $500 down to buy this car. Had financing ready and basically we’re begging these people to buy this car. We drove 6 hours, only to find the car had damages. We waited TWO WEEKS for them to “fix” the damages only to be emailed by different people all telling different stories about why it wasn’t ready. The salesperson we worked with was fired and then all of our details were lost. No one answered the phone, and the people working there lack professionalism like I’ve never seen. Almost 3 weeks later, we still had no answers, no repairs made to the car, so we pulled out of the negotiation. We got our $500 back but this place is a joke. Check the better business bureau and read dozens of reviews of awful cars sold. The cars are cheap for a reason.
Aug 11, 2020
Response from current dealership:
We are sorry you had a bad experience Leny. It looks like the particular car you wanted had some needed repairs, upon inspection-- and we would rather not sell you a car you would not be happy with.Thank you for bringing this to our attention, and we will try to correct these problems in future to make the whole process faster and smoother. Again, we apologize for the inconvenience.
Aug 10, 2020
Response from current dealership:
Thank you for your review! We appreciate it!
Aug 10, 2020
Response from current dealership:
We appreciate your response!
Aug 10, 2020
Response from current dealership:
Thank you for your review!
Aug 8, 2020
I submitted a query. They initially sent a robo
email. Then subsequently sent and email
stating they only deal over the phone. Will
not communicate via email. Only via phone.
Very frustrating
Aug 10, 2020
Response from current dealership:
I'm not sure why you recieved that response-- as we are able to communicate both email and over the phone, as well as text. We will work on being more responsive, and hope to hear from you for your next car purchase!
Aug 7, 2020
Love it! Actually purchased this vehicle!!
Aug 10, 2020
Response from current dealership:
So glad to hear that and hope you are loving your new car!
Jul 29, 2020
Contacted me via e-mail and phone call about the vehicle.
Aug 10, 2020
Response from current dealership:
Appreciate the 5 stars!
Jul 26, 2020
Great overall experience. Process was very quick and everyone was very nice.
Aug 10, 2020
Response from current dealership:
We appreciate the positive response!
Jul 23, 2020
Vehicle was sold prior to contacting. They are slow to take down already sold vehicles and it wastes peoples time.
Aug 10, 2020
Response from current dealership:
Our vehicles sell very quickly-- and the system can take about an hour to pull down from all the sites. That's why we encourage our customers to call before coming out to our store!
Jul 19, 2020
Simple and pleasant.
Aug 10, 2020
Response from current dealership:
Thank you for the sweet and short response! We appreciate it!
Jul 18, 2020
kevin is one awesome super guy great experience
Aug 10, 2020
Response from current dealership:
Thank you! We appreciate the review!
Aug 10, 2020
Response from current dealership:
Thank you for your response!
Jul 14, 2020
Great experience. Simple and easy. Outstanding service was provided. Will definitely return for my next car.
Aug 10, 2020
Response from current dealership:
So happy to hear that-- and will be pleased to have you back for your next car purchase! Thank you for your response!
Dealer contacted me quickly. However, did not address my query on the traíding. ill think about it longerbefore deciding.
Aug 10, 2020
Response from current dealership:
Please reach out to a sales manager for any further questions! Thank you
I was told that I couldn't purchase this vehicle. I feel like this vehicle was used as a leader to get my attention and then try to sell me
something else or a different automobile. I really don't have time for car dealership games, so I will just have to take my business somewhere
else.
Aug 10, 2020
Response from current dealership:
I'm not sure what the reason behind the response was in regards to--but it could be that someone was in the process of purchasing the car in-house, as our vehicles sell quickly. We don't do bait cars, but only sell what is available on the lot as very affordable prices! We encourage you to reach out to our sales manager, should you receive a response like this.
Aug 10, 2020
Response from current dealership:
Thank you so much for the wonderful review!
From the moment I walked in to Auto Boutique to when I drove out in my new car I was impressed. They all went over and above in helping me make the right decision for the type of vehicle I wanted. I will use them again, and recommend them to friends and family.
Aug 10, 2020
Response from current dealership:
Thank you Alisa! Your review is very much appreciated and we are pleased that you had a great experience at our store!
They were courteous and informative about my selection. I also received a second call once the price was reduced.
Aug 11, 2020
Response from current dealership:
Thank you for the review. Greatly appreciated!
told me the car was in the shop getting work on and sold it and never notified me or reply to my emails with the manager
Aug 10, 2020
Response from current dealership:
I'm sorry to hear that. We hope to be more responsive, and appreciate this feedback!
Jun 7, 2020
The dealer was very nice. They answered all my questions. I was not ready by that time, but will contact them again whenever I am.
Jun 4, 2020
They don't want to work with you on the price even if the check engine light is on, the will not tell you what the problem is on the vehicle. They added extra fees to the price.
Aug 10, 2020
Response from current dealership:
We don't negotiate on the prices, and that is clearly stated on all our ads. As far as fees, we are a dealer, so there is a $687 dealer fee involved, also on our ads. If there are safety issues, that will be taken care of at our shop before the car goes out to the customer, as we want to make sure the car is in good condition.
Aug 10, 2020
Response from current dealership:
I'm sorry to hear that-- as typically we have someone respond within the same day. I'm not sure what the reason was-- but we do suggest that you call us to get an instant response. Thank you!
The dealer was very helpful and answered all of my questions about the car I saw online. They were very upfront about the condition of the car.
After discussing options with the dealer, I decided to buy at a later date since I have a year left on my lease.
Aug 11, 2020
Response from current dealership:
Thank you for the review! We hope that you will be back once you are ready to buy!
May 31, 2020
The experience was smooth and very easy. The transaction and transfers had no problems and they even helped with other elements of the car buying process.
May 27, 2020
Contacted me right away
May 25, 2020
The vehicles that I looked at were
Bondo and repainted but the paint
job is terrible overspray is
everywhere and you can still see the
pencil marks where they circled and
never sanded out the Bando They
need to double check the vehicles if
someone they know is coming to
look at them if it’s steering really
hard to the right go ahead and get it
re-alignment done on the vehicle
Aug 10, 2020
Response from current dealership:
Sorry to hear that the car was not in the condition you expected it to be in. Some of the car we get in have more wear and tear than others, and this was one of those cars. You do have the option of having someone go out to the car and sending you additional videos and pictures of it-- before you drive out to the lot.
May 24, 2020
The car has several things wrong with it. My son went in first. They never offered to check the check engine light. Then we went in and we checked it our selves. We told them what was wrong with it. They acted like we were bothering them when we asked them to fix what was wrong. They proceeded to help other people that were behind us.
Aug 10, 2020
Response from current dealership:
I'm sorry to hear that you did not receive the service you deserved! In the future, please do not hesitate to reach out to our manager, so that you can be properly attended to. Also, please keep in mind that you have the option to get a 3rd party inspection on your car, prior to purchase!
Aug 11, 2020
Response from current dealership:
Thank you Igor! We appreciate your business!
There were so many add-ons, including a $795 “Dealer Fee” that what seemed to be a good price in the listing was not even close to the other deals, plus they have “no negotiation” pricing.
Hidden costs, tacked on at the end, made the car gurus initial price showing a “great deal” seem very MISLEADING!
Aug 10, 2020
Response from current dealership:
We are a dealer so we do have a dealer fee of $687. Our prices are much lower than others even with the dealer fee. These fees are disclosed on our ads for every car, so we do hide or mislead our customers, and are upfront about it!
May 14, 2020
Very helpful and professional. I bought the car in good condition. The pictures and descriptions reflect what I got. Thank you again
Aug 10, 2020
Response from current dealership:
Thank you so much for the great response! We appreciate your business and hope you will consider us for your next car purchase again!
Unprofessional. Salespeople don't seem to care. Had to go to three different sales persons when I got to the dealer to test drive the vehicle to find out what was going on even
though I had called ahead and scheduled a test drive. Was told a vehicle would be available for me to test drive the next day because it was being detailed. It was actually in
the shop for major repairs. I was not told that the vehicle was not available until days later.
Aug 11, 2020
Response from current dealership:
We apologize for the lack of communication on our part-- and hope to avoid this sort of confusion in the future.
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Yes they emailed me back, but after three attemps ...they still haven't sent me the pics or price I asked for.
Aug 11, 2020
Response from current dealership:
Sorry to hear that! We get pretty busy-- so sometimes it can take longer to get additional photos on a car. Thank you for bringing this to our attention.
It was a good experience there and the car was nice but it had one problem otherwise I would have purchased the vehicle
Aug 11, 2020
Response from current dealership:
Please keep in mind that many times we can take care of those problems. We appreciate the review and hope to win your business in the future!
May 1, 2020
Good info
Apr 27, 2020
The fee schedule is out of this world $ 269 dollars to transfer a tag.... Actual cost $ 85, they charge $ 199 for an EPA fee....
Aug 10, 2020
Response from current dealership:
We have a dealer fee of $687, and transfer tag fee is typically around $25 range, as well as title fee of about $85 for FL residents. Those are typical DMV fees. Maybe there was some misunderstanding. All fees are disclosed prior to sale!
Apr 15, 2020
Excellent people, very helpful and friendly. They really take care of business. And answered all questions.
Great team of people.
I saw vehicle with reasonable price. I contacted and asked if there was a catch, I was told none. I usually ask what's the dealer's fees are. They charge $900+ electronic, $250+ on other fees. I used sale cars I have never heard electronic fillings. It takes 5 minutes to do paper work it. I don't live FL I just needed title and sales paper signed.
Aug 11, 2020
Response from current dealership:
We are a dealer, so we do have a $687 dealer fee. Apart from that, electronic filing fee is charged if we are taking care of registration. Out of state registration takes much longer than in-state. BUT if you have no lien holder, you have the option of taking care of that yourself, in which case, that fee would not be charged to you.
Apr 3, 2020
very helpful and honest
Mar 31, 2020
I was contacted by a lady that told me I would have to email someone else at the dealership. I asked her to send me the email so I could but never received the email address so I sent everything to her email. That was about a week ago and I still havent been called back nor gotten the email of whoever I needed to send the info to because she couldnt simply forward it. Guess they didnt want the business.
Aug 11, 2020
Response from current dealership:
So sorry to hear that Mathew! We would've loved to have your business-- and hope to avoid this sort of problem in the future. Thank you for bringing this to our attention. We want to improve our process.
They were very professional and reached out to me the exact right number of times without being pushy. The salesman was very nice, however, we went with a local dealer as we could have the car checked out and found the best deal locally on a newer model with fewer miles and in perfect condition!
Mar 25, 2020
Great prices and cars
Mar 23, 2020
very busy place .Car really wasnt clean but they were nice and polite.
Unable to answer questions i had related to the vehicle. I spoke with 3 different people and no one could answer my questions.
Aug 11, 2020
Response from current dealership:
Please reach out to a sales manager in the future, as the sales team would have a better idea of the car-- or can go out to the car for you for any additional questions! Thank you for bringing this to our attention. We are always trying to improve.
Mar 18, 2020
My experience with this dealership hasn’t been a good one. They ran my credit several, several times. Creating inquiries and then never called me.they don’t follow up, Don’t respond to emails or voicemails. My score went down due to the inquiries and I still didn’t get a car. Horrible.
Mar 11, 2020
Great experience!!! I Will be back !!!
Mar 10, 2020
Prompt responses. Very helpful.
I bought a car from here that I still have not received. They said the car is at BMW being
serviced but it has been over a month and it is still being serviced. I was just told today that
my payment is due tomorrow even though the paperwork was submitted last week. So now
I am paying for a car that I do not have possession of. The still have the vehicle and have not been able to get in touch with anyone about what the next steps are for
resolving this.
Mar 1, 2020
Terrible people to deal with at 19995 out the door price + 3000 dealer ad ons!!!!!
Yes I will called about a Mercedes E250 Diesel advertised for 19995 and wanted an out the door final amount to buy the car
and the sales manager proceeded to tell me of all kinds of add on costs that I stated I did not want and he said I had no choice!!!!
The total out the door was the purchase price plus almost 3000.00 of added costs and when I questioned him on all these extra charges
he became very rude!!! And these people sell cars are you kidding me never experienced anything like this guy in my 50 plus years of buying
cars and if I ran this dealership this so called manager would be fired and I hope this gets the attention of upper management at this business!
Feb 27, 2020
Very personable
But sold the car without contacting me back
Feb 25, 2020
Responded but I won’t be out that way til 29th fet
Feb 14, 2020
Very helpful even though we did not purchase a
vehicle.
Feb 8, 2020
Outstanding customer service! I had many request too include videos and additional photos. They gladly accommodated every request.
Typical used car dealership. Drove four hours to test drive the vehicle and asked them about the two warning lights on the dash, they said they'd check to see what they were able to do and get back to me...half an hour later I go back up to the desk and ask if they've found anything out yet, they say, "oh...it'll be a few days before we know anything." The price out of the door was $1,500 higher than the list price, for some reason this included almost $1,000 in dealership fees?! I would recommend using a third party mechanic to take a look at the vehicle before purchasing anything from here and pay close attention to the autocheck/carfax.
Aug 10, 2020
Response from current dealership:
We are a dealer -- so there is a dealer fee of $687 on every car. Other than that, as far as the car itself, we do sell used vehicles and also recommend that our customers get a 3rd party inspection. We are a high volume dealer, so our cars sell quickly, and some of them have more wear and tear than others.
Jan 30, 2020
Everyone was very friendly and helpful
Jan 30, 2020
Good communication. Prompt response.
Jan 27, 2020
Very good
Jan 26, 2020
They where very helpful and gave me the information I wanted on the car
Jan 24, 2020
Responded promptly. We did not visit.
Jan 17, 2020
Very responsive
Jan 3, 2020
Great experience with dealer rep .I did not realize how far away the dealership shop was away from my home ,I live in Texas but dealer did offer to deliver veichle if needed . But I would rather be close to review veichle
Dec 24, 2019
I tried some cars I had in mind and George was very kind to me and my family, in the end I went out with the car I wanted. Thanks Auto Boutique.
Dec 21, 2019
The Internet Manager was spot on, but when we drove to the viewing lot, Looked at 15 cars, Test Drove a
Mercedes Sedan, and then took the Car for a Firestone and Mercedes checkout, found that the car had over
$2800 needed in "Maintenance" type of items (Tires, Brakes, Past Due Servicing - From Actual Mercedes
previous owner records). When we requested the sales staff reduce the price to cover the "known" repairs, they
were not willing to accomodate our request. The above items were SAFETY related, and NOT fixing them or
selling them (Regardless of AS IS PIECE OF PAPER), means that THIS Dealer CANNOT be trusted and/or
SHOULD be AVOIDED at all cost. Also, WE WERE NOT encouraged by Firestone, Mercedes or Pep Boys to
TRUST the Car we were purchasing from Auto Boutique, due to their previous experiences with the CARS that
this Dealer was selling. They informed me that this dealer Purchases Auto Auction Cars, and they DO NOT do
much more than give them a bath!
Dec 21, 2019
Although I did not buy from this dealership.
They treated me good and was helpful without being pushy. Andrew was patient thru my decision process, I chose to buy another car.
Dec 19, 2019
Great dealer lots of cars for sale , many of the cars have been in accidents the repairs look good in the pictures. Prices are reasonable based on the previous accidents for the cars . Dealer fees are kind of pricey , though . Seem friendly when I contacted them.
Dec 15, 2019
I had very good experience at Auto Boutique dealer, customer service is excellent!!
Aug 10, 2020
Response from current dealership:
Thank you for your review!
Have real nice cars. But lots of room for improvement for how they treat people. Will jurk you around for hours on finance. Get a pre approval then tell can't do final paperwork til next day. Then tell you can't hold the car you spent a lot of time deciding on ....
Dec 16, 2019
Response from current dealership:
I'm sorry to hear that. Please reach out to one of our managers, and we will see how we can better assist you.
Dec 16, 2019
Response from current dealership:
Thank you for your review!
Dec 16, 2019
Response from current dealership:
Thank you for your review!
Dec 10, 2019
Quick to respond to questions. Thank you
Dec 16, 2019
Response from current dealership:
Thank you for your review! We appreciate it.
Dec 9, 2019
Very Professional
Dec 16, 2019
Response from current dealership:
Thank you for your review Charles!
They didn’t want to accept my check from my bank, other than that, the experience wasn’t bad.
Dec 16, 2019
Response from current dealership:
I'm sorry to hear that. Our policy has since changed as a result, and we now accept outside financing. If you are still in the market for a new car, please reach out to us. Thank you for your response to your experience, as we are always trying to improve.
Dec 16, 2019
Response from current dealership:
Thank you for your review Thomas. Please let us know the reason, as we would love to win your business!
Dec 16, 2019
Response from current dealership:
Thank you for your review! Is there a reason you are holding off on the car? Please reach out to our sales team, as we would love to hear from you!
Car was in great shape as advertised. Test drive went smooth. When asked about financing through my own bank, I was told they did not expect checks from my bank. Tried pushing their banks for me to finance through. Will change my review if the take my banks check.
Nov 23, 2019
Response from current dealership:
Donald, thank you for your feedback. Please reach back out to us, and ask for a manager, and we will see what we can do. Please and thank you!
Nov 23, 2019
Response from current dealership:
Thank you Marilyn for your positive review! We appreciate it.
Had a good experience, ally was great to work with. Only problem was when I received the car it was on empty and no detailing to the car at all. Otherwise the car runs great and it was as advertised.
Nov 23, 2019
Response from current dealership:
Thank you for your positive review! We want to improve, and appreciate your honest response!
Nov 16, 2019
Quick, responsive and positive experience.
Nov 23, 2019
Response from current dealership:
Thank you! We appreciate your positive feedback!
Nov 23, 2019
Response from current dealership:
Thank you for the feedback!
Nov 23, 2019
Response from current dealership:
Thank you Marlon! Please reach out to us and tell us how we can improve!
Nov 12, 2019
They responded quickly. However the vehicle sold before I could go look at it.
Dec 16, 2019
Response from current dealership:
Thank you David for your review, and sad to hear that your car sold! We do get new inventory nearly everyday, so keep checking back.
Nov 23, 2019
Response from current dealership:
Thank you! Please reach out to us and tell us how we can improve!
I said I would purchase the car if it operated as it should. Haven’t received any paperwork or info on how to move forward...Just a couple generic emails. So I’m assuming it doesn’t operate as it should.
Nov 23, 2019
Response from current dealership:
I'm sorry to hear about that. Please reach out to us and let us know how we can improve. Thank you for your feedback.
Nov 23, 2019
Response from current dealership:
Thank you Sandy! We appreciate your feedback.
Oct 30, 2019
Diane answered all my questions in a prompt, professional and courteous manner.
Nov 23, 2019
Response from current dealership:
Thank you Donald!
Had a really exceptional experience with Auto Boutique. While the vehicle I was interested in wound up not being a fit for me, the staff I dealt
with over the course of a few weeks were really friendly, super responsive, and not remotely pushy. I wouldn't hesitate for a moment to buy
from them in the future.
Nov 23, 2019
Response from current dealership:
We appreciate the positive feedback, and hope to see you back for the next car-buying experience!
Nov 23, 2019
Response from current dealership:
Thank you!
Nov 23, 2019
Response from current dealership:
Thank you for the positive feedback!
Nov 23, 2019
Response from current dealership:
Thank you! We appreciate the feedback!
Oct 12, 2019
Terrific experience. Non hassle, no pressure. Easy process.
Nov 23, 2019
Response from current dealership:
Thank you for your wonderful feedback!
Oct 11, 2019
The staff was great to work with to get the deal completed.
Nov 23, 2019
Response from current dealership:
Thank you for your feedback! Please reach out to us to let us know where we can improve!
Great dealership staff and customer service was professional. The listing was accurate with the price and condition of the vehicle. The car was clean and available to test drive. I would highly recommend this dealership.
Nov 23, 2019
Response from current dealership:
That you Julia! We appreciate your reponse. Please reach out to us to let us know where we can improve.
Oct 8, 2019
Very helpful and took their time with me.
Nov 23, 2019
Response from current dealership:
Thank you Rahsheeda for your feedback!
Oct 6, 2019
Very helpful and they made the process of buying a car easy!
Nov 23, 2019
Response from current dealership:
Thanks Kelly! We appreciate your feedback!
Oct 1, 2019
Great salesman George. He was knowledgable, consumer focused, and reliable. Other staff were polite, engaging, and accommodating. Never does one feel pressured. The facility is inviting and well kept.
Nov 23, 2019
Response from current dealership:
Thanks Michael! We really appreciate your positive feedback and glad to hear about your awesome experience!
Dealer responded promptly. Subsequently learned another buyer had placed a deposit, but the listing remained on their website — tried to confirm whether the car was still available, or not — did not receive a response.
Nov 23, 2019
Response from current dealership:
We do move cars pretty quickly, and when a car is on hold, it doesn't get removed off the website until it is fully finalized. We apologize about the miscommunication, and hope to win back your business in the future. We appreciate the response to your experience!
Nov 23, 2019
Response from current dealership:
We do have the best prices! Thank you for your review, we appreciate you and your business!
Sep 24, 2019
prompt
Nov 23, 2019
Response from current dealership:
Thanks Cheri! Appreciate it!
Sep 23, 2019
Responded quickly.
Nov 23, 2019
Response from current dealership:
Thanks Bill! We appreciate your response!
They were all very nice, no pressure to buy, showed us a couple of cars that were not what we were looking for. I felt their prices were good.
Nov 23, 2019
Response from current dealership:
Thank you for your response to your experience. We are sorry that we didn't have what you were looking for. We do get new inventory every day!
I had spoken to the receptionist and explained that I lived several hours away and was interfered in a vehicle on their lot. She suggested I filled out the application online, which I immediately did. Hours passed and I heard nothing so I called back once again. They said they dealt with customers in store before online customers, fine. I waited until the end of the day before they closed and called once again, just to see if they had any issues with my online application or if I was even approved. They said they didn’t have a finance manger available to speak with and that they would call me the next day. I agreed. Then I got a call right back from someone who stated they were not a finance manager but were now able to go over my application with me. She went over the application with me and which I still had further questions that she was unable to answer so she said she would have them call me the following day, which they did not. Nor did they return my emails or calls.
Nov 23, 2019
Response from current dealership:
Thank you Angela for your feedback. This will definitely be taken into consideration. We apologize that you were not properly assisted, and hope to improve in this area.
I spent the last week working with the team at Autoboutique. At first I talked to several
people. No one was calling me back helping much at all. I decided to take last Friday off to
go purchase a car in Atlanta. Then I was contacted by Allie Pivo. She was friendly profession
and really helpful. I buy a lot of cars. We have six in our driveway now. Allie made this one of
the best buying experiences I have had. I will defiantly shop with Autoboutique again.
I would have given them a 5. They need to train all their staff to treat customers
professionally as Allie Pivo.
Nov 23, 2019
Response from current dealership:
Thank you Jason for your imformative response. There is always room for improvement, and we will keep these tips in mind. We appreciate you and your business, and hope you are enjoying your new car!
This dealer is great.
The response is very quick. The service is great and very professional.
The best thing is that their price is very low.
I had great experience with this dealer.
Thank you.
Nov 23, 2019
Response from current dealership:
We appreciate your positive response to your experience! Thank you!
The dealer did not contact me I called them. The lady that answered the phone said the
truck was being serviced, but the truck has been advertised online for over 30 days. This
was a big red flag to me.
Nov 23, 2019
Response from current dealership:
We would rather not sell you something that isn't ready, or has issues. Thank you for your feedback. We are sorry to hear that, and hope to win back your business in the future, as we do sell really great vehicles!
Nov 23, 2019
Response from current dealership:
Glad to hear it, thank you for the feedback!
Nov 23, 2019
Response from current dealership:
Thank you! We do have a great team, and we are glad to hear that from the outside!
Sep 2, 2019
Quick reaponse
Nov 23, 2019
Response from current dealership:
Thanks Matthew! Glad to hear it!
Aug 27, 2019
Got back to me quickly
Nov 23, 2019
Response from current dealership:
Thanks! We are glad to hear your response!
Aug 26, 2019
This place isn’t like ur normal dealer but everyone there was a super nice and helpful took a little longer than I like but that not to blame them for it more of the dmv
Nov 23, 2019
Response from current dealership:
Thank you James for the response to your experience! This is helpful, as there is always room for improvement.
Aug 26, 2019
Fast courteous response.
Nov 23, 2019
Response from current dealership:
Thanks Gary for the short, but great response!
Nov 23, 2019
Response from current dealership:
Thank you! We appreciate the great review!
Aug 24, 2019
I didn't buy. But they follow up with me. When I'm ready to buy I will check with them again. Thank you.
Nov 23, 2019
Response from current dealership:
Thanks Carmen! We are glad to hear it, and definitely hope to see you back in to buy a car!
Aug 18, 2019
It took a couple days ( (I called but guess they weren’t
open on Sun.) and then day to get an answer to my
email. They didn’t provide any answers to my
questions, si I had to email again only to be told they
didn’t have that info. (Exact Infinity color). So, finally
my husband called 5 days later and was told the sales
manager would call him back which he did.
Unfortunately, he couldn’t provide all the details and
said he would call back. That was early Fri. And it is
now Sun. We told them we wanted to test drive
yesterday and are ready to buy if we could get the
info. (Did it have the Steering package) . Clearly, they
are not equipped for good customer service.
Nov 23, 2019
Response from current dealership:
Thank you Lynn for your response to your experience. We are sorry that you were not provided with the right information and the communication that you were looking for. We have been working on equipping our team, so that they can have all the information that you may need for buying a car. Again, please accept our apologizes and we hope that you will reach out in the future for your next car purchase!
Aug 9, 2019
Great experience and I went home with the car I wanted the day I test drove it! They have a huge selection and the cars are in really good shape...very clean. They provided a carfax before you even test drive. Staff was very friendly and overall a great experience.
Nov 23, 2019
Response from current dealership:
We really appreciate your informative review, and hope you are enjoying your new car! Be advised that you will receive a $100 check if you refer someone, and they buy!
Aug 5, 2019
I ended up buying a different golf tdi but the experience was great Alex Z and Eugene were awesome.
Nov 23, 2019
Response from current dealership:
Thanks William! We appreciate you review to your experience. Hope to see you in for a future car purchase!
Aug 3, 2019
Communication: Bad, the car I went in for was in the
shop for days so I never got to see it and then I got a call
during class that when it arrived they were signing papers
for someone else to buy it even though I went in and
called multiple times and said I wanted to purchase it
when it gets out of the shop
Listing accuracy: Because the car I wanted was in the
shop I test drove a different year same make and model
vehicle and the listing didnt describe the conditions of
the vehicle and the price went up a lot when I asked for
the finalized price.
On site experience: The car was not clean and ready for
my test drive, I also wasnt offered a ride to the mall
because my car wasnt at their "dealership" and was at
the regency mall so I had to walk over there to test drive
the car, I also wasnt even offered an umbrella when I
hesitated on leaving the store.
Customer service: I asked to test drive my second choice
and was denied and told well you dont want to buy it why
drive it.
Nov 23, 2019
Response from current dealership:
Bryce, I would like to apologize on behalf of everyone you worked with at Auto Boutique. I appreciate all this information, as it is definitely something we need to respond to, and work on. It appears that there was a lot of miscommunication on our part, and I do wish it was handled differently. We hope that you will come back in the future, and have a much better experience. Thank you again.
Jul 25, 2019
very friendly people
I had a bad experience with them, that cause me money and they did not do anything to help. They told me they have the 2016 Hyundai tucson title in hand. I flight from Philadelphia to Jacksonville FLORIDA to pick up the car, wen I got there to pay for the car they told me they don't have the title yet. I was supposed to shipping that car the following week, and because of them I missed my shipping cutoff day which cause me money. If they had told me that they don't have the title In hand, I would not make booking. So overall I wasn't happy with they service
That answered the phone quickly and were very courteous. I will warn you though that they are a high volume dealer and as such they go through a large amount of inventory very quickly. I wanted to BUY a car from them that had not even arrived on their lot. I said please call me as soon as it arrives. Rather than getting a response that I was hoping for the response was, the car arrived yesterday and sold today..... If you want a great deal I'm sure these folks are great but I would highly recommend jumping on something and being in control of your sale and purchasing experience. You may very well be lost in the paperwork like I was.
Jul 10, 2019
Good communication
Jun 30, 2019
I requested a car fax and they sent me a copy promptly.
Very relaxed atmosphere, no haggle customer service,
allow you to check out and test drive the car you're
interested in, they allow you time to think about your
decision. I would give them five stars, but financing
was a very long wait on the day I visited. Other wise
they were very friendly and I do recommend them for
auto purchases.
Jun 26, 2019
Answered my question very quickly
Jun 23, 2019
Followed up with my emails and Also contacted me by phone
Dec 16, 2019
Response from current dealership:
Thanks Bobby for your review! We are glad to hear it.
Auto Boutique in Jacksonville. Wonderful to work with. AMAZING no haggle pricing, no sales pressure, very patient and kind. Thank you Ali and Eugene! I appreciate you
Nov 23, 2019
Response from current dealership:
Thanks Stacey! Glad to hear about your awesome experience at our store! We appreciate the feedback!
Jun 19, 2019
Answered all my questions and helped me locate another vehicle I had questions about.
Nov 23, 2019
Response from current dealership:
Glad to hear about your awesome experience!
Jun 12, 2019
It usually takes them a day to respond. Still waiting for another response to a reply I sent. Also called while I was at the loan officer and left my number with their fiancé answering service and they haven’t called back yet. Went to look at other cars.
Nov 23, 2019
Response from current dealership:
Ken, I'm sorry to hear about the communication. We are working to equipe our team, and appreciate your feedback. Hope that you will see improvement on your future car purchase!
Jun 8, 2019
The car delivered was exactly as described. I have no problem with it as of yet. The downside is that it was like pulling teeth to get the salespeople to talk with me. I made multiple calls and never received a call back even though each time I was promised one. I don't know if they are understaffed or what the problem was. When I did talk with someone they were quite pleasant. Once the purchase process actually began, it went smoothly. Again, no complaints on the car.
Nov 23, 2019
Response from current dealership:
Thank you Ned for your feedback. We hope to improve this area, and we appreciate your honest response.
Jun 1, 2019
Excellent, professional service!
Nov 23, 2019
Response from current dealership:
Thanks so much Ofelia!
Jun 1, 2019
Buying from Auto Boutique is simply the best decision we made. My son and I visited over 7 dealerships in Jacksonville and none compare to this place. Ali, Alex and the rest of the staff are knowledgeable, friendly and efficient. You will not feel haggled here! The best part for us was that they let you test drive their cars ON YOUR OWN! Best in JAX!
Jun 1, 2019
Drove 1 1/2 hours to test drive the truck. First, it wasn’t on site. Have to drive to a mall parking lot to see it. Drove back to the lot to ask for a test drive. They told me they need it copy of my license and insurance. After that, drove back to the parking lot were a young guy have all the keys for the cars. He didn’t have the keys for the truck. I test dove two other trucks in the lot, but not the one I came to see. I ask for the keys at the office but they told me they didn’t knew were they were with the “oh well” attitude. I was there ready to buy. I guess they didn’t care.
May 15, 2019
Only spoke to him briefly about what I was looking for. He said he would call me if he found it. Haven't heard back from him.
May 15, 2019
I visited this dealership in Houston. Even though I never purchased any automobile from them, but they were very corteous and professional.
May 11, 2019
Car was dirty dinged up and scratched. I wouldn’t trust them at all. I was on the lot for 10 minutes and out of there fast.
I never thought buying a used car can be such a easy and stress-free as I experienced in Auto Boutique.
Much gratitude to the wonderful service i received from Alex, who was extremely candid, patient and accommodating. THANK YOU Alex and Ashantal for making my auto shopping experience such a pleasure! You ROCK!!! Annette
May 1, 2019
Very quick on responding. Very helpful, great business
We drove 2 hours one way to test drive this vehicle and they were “getting it ready” to put on the lot. We came home without seeing it and called back to see if it had been sold. The sales lady went over the car fax and assured me it was available for sale. We made a second trip 2 hours one way for a test drive on April 29th. We we didn’t see it on the lot and when we asked the sales team about our test drive, we were told a deposit was put down and it was “put back” until May 8th. Don’t waste your time going there. Not only is the sales team unaware of what is going on, the parking lot is so cluttered, you can hardly maneuver around. Save your time and the hassle of visiting a sub par dealership and visit a professional dealership.
Apr 23, 2019
Talked to secretary about pricing, fees, and payment methods. She was very polite and helpful. Will probably visit them in the near future.
Wonderful team of people there! Ali was awesome to work with and very attentive and responsive! Description and price were both accurate and consistent with what was presented on their business website. Hassle-free experience and I will definitely be going back for another car in the future! Highly recommend this place!
Apr 13, 2019
Great customer service
Apr 13, 2019
They did contact me. They did very good jobs.
It was a great car shopping experience .. We walked in to a welcoming Gentleman by a name of Ali he guided us to find and test drive the vehicles of my choice with no pressure. I loved the fact that no one stands over your shoulder, didn’t feel rushed. Afterwards he introduced me to a wonderful young lady by the name of Martha she helped me find financing fast and helped me complete all the paperwork with a great personality and a great deal of professionalism.. I would recommend Autoboutique to anyone interested in buying a vehicle as they have a great assortment of cars which fit your taste and budget. Five star dealership Autoboutique you have made a customer for life thank you !!
My experience with the Auto Boutique dealership was a GREAT experience. I found the vehicle that I was looking for online and when I arrived at the dealership to test drive it there was no hassle. The vehicle was priced well below the market value and was in perfect shape. Ali took care of any concerns that I had about the vehicle and treated me well. My wife loves her new Passat.
Mar 20, 2019
Poor service! Allie didnt help me with my inquiries. Her performance as a sales person was unacceptable. She is so mean when I ask why she didn’t inform me when she was talking to the other customer. I was waiting for her to call me back but instead I was calling her back.
Mar 11, 2019
Dealer contacted me back in a timely manner
answered all of my questions and offered me
services and additional information.
Feb 15, 2019
Contacted promptly gave information about the vehicle. Also gave information about similar vehicles as well as followed up with me to see if I was still in market
Jan 27, 2019
Never called back after I submitted my credit application and they run my credit 4 times on there own without no reason!
Horrible service! I spoke to Dan a sales rep there last week after I picked a vehicle. He prompted me to fill out the online
application and I was next in line a week ago. They pulled my credit and never contacted me. I had to call and email numerous
times to talk with someone. Finally today they called me and asked me if I wanted to submit an application!? Are you kidding me!
And then 15 minutes later the Manager Ali called me to say the Jeep I wanted sold 3 days ago. What a joke this place is- very
unprofessional.
Jan 5, 2019
They seemed to busy to help much. The cari came to look at described as in good condition had some electrical problems which I was told would be fixed. Unfortunately a few days later after many phone calls I finally figured out that this car would not be fixed in time for me to take home from my current vacation.
Dec 27, 2018
Greeted me when I arrived, told them I was interested in looking at two cars. they
showed me the cars, gave me the keys and left me alone to check them out, there
was no pressure at all. answered any questions I had. The staff was friendly and
professional. I bought the mustang for a great price. I am satisfied with my
experience and would buy from them again.
Dec 20, 2018
The sales and finance staff were very helpful with our purchase. Great deal!!
Dec 9, 2018
The dealer contacted me within 24 hours. Unfortunately the vehicle was already sold.
Dec 3, 2018
When I arrived I was allowed to shop for vehicles with any assistance which I enjoyed .i did see several that i will like to test drive
Nov 17, 2018
The dealership was very self-centered. They give you a list and you have to go search for the vehicles you want. Plus you have to submit your own application. Don't go to this place!!!
Nov 23, 2018
Response from current dealership:
Molly,
We are very sorry you did not find our sales process to your liking. We have tried to make the process as simple as possible for our customers, by being very transparent and easy. Car shopping should be fun...that's why all of our cars are unlocked with prices cleared labeled on all the cars, so customers can walk around and make an informed decision with our having pushy sales people breathing down their neck! After the customer has selected a vehicle they are able to take it for a test drive by them selves with out any pressure. We do have customer services people in the office to h
More ...
We are very sorry you did not find our sales process to your liking. We have tried to make the process as simple as possible for our customers, by being very transparent and easy. Car shopping should be fun...that's why all of our cars are unlocked with prices cleared labeled on all the cars, so customers can walk around and make an informed decision with our having pushy sales people breathing down their neck! After the customer has selected a vehicle they are able to take it for a test drive by them selves with out any pressure. We do have customer services people in the office to h
Nov 17, 2018
I test drove the lexus that I was interested in and same day i drove it home. Eugene the finance manager was very nice and great personality and very helpful in getting me in the car i was interested in and now I have the car.. Thanks to all autoboutique employees.
Nov 14, 2018
Great experience. Transparent and no run around.
Nov 4, 2018
I didn’t get the car but the staff was helpful and respectful.
Oct 30, 2018
Easy
Huge thanks to ALI we drove 100 miles to come here and buy a van and had an amazing experience! Customer service is top notch and the low pressure environment was amazing. Very patient dealership as my two restless children we're here with me.....shout out to Eugene as well paperwork master explained everything in full details and delt with 100 questions! If you're looking at a car here or looking for a car in general......do yourself a favor and come see Ali!!!
Oct 5, 2018
Had a great experience buying a car here! I’d been searching for months and the first time I walked into this dealership the first car I drove on their lot was the one I ended up going home with. Alex and Eugene were not only helpful in getting me financed but they were also friendly and funny, making the experience that much easier. Thanks guys!
Sep 26, 2018
They responded, but really slowly and
didn’t answer my question.
I am giving this company a five because they have reached out to me on several different occasions and I have not been able to speak with anyone as of yet. So it’s definitely of no fault of theirs at all they do return calls, emails, as well as leave messages so the attempts are made on their behalf.
Sep 6, 2018
Good experience... friendly and helpful staff.
Aug 17, 2018
Very good experience, no issues, hopefully will look at a vehicle this weekend
Exchanged a couple emails with dealer and then placed application
online. Applied on a Saturday, called a couple days later to check on
status of application. Was told by receptionist that the finance and
sales were busy and that I would get a call back. No call back. Tried
later that week which gave a full week after application was placed
and received the same redundant rhetoric about people being busy
and I would get a call back.. Its been two weeks and still didnt get a
call back. I understand that people can be busy but if I go through the
process of getting my credit pulled that least I can expect is an adult
conversation of saying I've been denied. Every other dealer I've dealt
with at least has the decency to do this but obviously that's not a
priority here. Found another dealer in area to get approved
with..Thanks for the wasted credit inquiry
Jul 25, 2018
Good people not pushy at all
Nov 23, 2019
Response from current dealership:
Thanks Eric! We appreciate the positive feedback!
Jun 25, 2018
Best experience of the 6 dealers contacted: Salesman Ali showed me all the features of the 2016 Dodge Caravan including how to fold and unfold all 5 of the Stow and Go seats, before I took it for a test drive and inspection by Goodyear. Ali hooked us up with Martha, who found us the 1st Community Credit Union 60-month 3.24% Auto Loan, which was better than the 5 web responses received and my banks rate. The whole deal took 2 days from 1st test drive to trading my junk Bonneville, transferring tag, paying $5k down, financing less than $10k with payment under $200 monthly, to driving off the lot with all my requirements above met with balance of Dodge Basic and Powertrain Warranty.
Jun 26, 2018
Response from current dealership:
Wow Dave! Thank you so much for your wonderful and very informative review! We appreciate you and your business and hope you are enjoying your Caravan to the fullest! We are so glad you had a pleasant experience at our store.
Jun 23, 2018
My experience at this dealership was easy going. The price of the car was marked below market value. I was in disbelief that I did my own research on the vehicle and found no accident reported. I even brought my mechanic to test drive the car to assure everything is running properly. Once he confirmed that everything is working. I seal the deal. Although they do not negotiate, auto boutiques tells no lie about below market value. If you are unsure of your purchase do your research and you’ll see their deals are better than most dealership. Just make sure you do your homework before signing any documents
Jun 26, 2018
Response from current dealership:
We appreciate your review and are glad you had a great experience at our dealership! It is true that we do not negotiate, but are glad we exceeded your expectation regardless! Thank you for your business!
Ali and Alex were very professional and courteous. Unfortunately, I didn't like the vehicle.
Jun 26, 2018
Response from current dealership:
We appreciate your honest review! We do get in around 20 new cars every, so I'm sure we will get a car you may like!
Jun 5, 2018
Ended up buying a Hyundai Elantra due to liking it's overall performance better.
Jun 26, 2018
Response from current dealership:
Thank you for your review!
Although I didn't purchase a car from them, they were extremely helpful with a great selection of cars.
Jun 26, 2018
Response from current dealership:
Thank you for your review! We get around 20 new cars every week, so you can keep checking back for a car you may like!
May 27, 2018
Great experience here! Test drove on Thursday made purchase on Saturday. No hassle. Good prices!
Jun 26, 2018
Response from current dealership:
Thank you for your review and are so glad that you had a wonderful experience at our dealership!
Ali responded promptly to every email and even sent a Carfax. Once we arrived at the dealership, the buying experience was smooth sailing. Questions we had were answered. We bought the car and have since driven it home from Jacksonville to Georgia. So far, so good.
Jun 26, 2018
Response from current dealership:
Thank you for your review! We appreciate your business and hope you are enjoying your car!
May 8, 2018
Response from current dealership:
Thank you for your feedback! We are glad you were satisfied with your experience at our store, and appreciate your business!
Over all they don’t harass and haggle you. Let you test drive if you like and get you in and out if you in a rush. Great experience!
May 8, 2018
Response from current dealership:
Thank you for your positive and informative review! So glad you enjoyed your experience!
Spoke with the salesperson Friday morning and received a cash quote. All is well so far until I call at 3:15pm the same day(Friday) to make sure I had the bank put the right name on the cashier’s check. I get the voicemail so I leave a message for them to call me back ASAP because I was getting the check made out at the bank and was going to leave Georgia at 4pm to head to Jacksonville. No one called, luckily I had also spoken with another lot in Jacksonville for the same car. They pulled together an awesome deal in 15 minutes. So I went back to the bank and got a new check with the new dealership’s name and purchased the car that same day.
May 8, 2018
Response from current dealership:
Thank you Keisha for your review. We are sorry that you didn't receive the response you were looking for. This will be brought up to our team so that we can serve our customers in a timely manner.
Loved the fact that they weren't too pushy!! He gave me my space and let me come to him when I needed his assistance! Overall a very pleasant experience!
May 8, 2018
Response from current dealership:
Thank you Jennifer for your positive and informative review! We appreciate your business and glad you enjoyed your car buying experience at our store!
Quick to reply and to sale. The car I requested information for was sold a few days after my call (good for them) :-)
May 8, 2018
Response from current dealership:
Our cars sell really fast, but we also get around 30 new cars every week as a result, so keep checking back for the car you want! We would love to see you here!
I ended up buying this vehicle but the contact I made did not go too well. The
person I spoke with was abrupt but honest and forthright. She made it clear
that there would be no negotiating on price (although they did come down
slightly when it was evident that I was going to walk away). Like most in this
business, honesty isn't the most important component. I found Ali to be
knowledgeable and cooperative. Overall, I was satisfied with the deal.
Apr 19, 2018
Response from current dealership:
Thank you Edmund for your honest review! We are always working to improve our customers' experience and we appreciate all the feedback we can get.
Never got past their initial canned greeting to come in for a test drive. they
advertise delivery available etc and I responded with a nice letter telling them
about living in GA and they being in FL and what could we do to work a deal
online or at a distance and even though they ready my email, they couldn't
be bothered with responding. I guess they have more customers than they
need?
Apr 19, 2018
Response from current dealership:
Thank you David for your review. We appreciate every bit of feedback, and are working to resolve all issues brought to our attention.
Apr 19, 2018
Response from current dealership:
We post pictures of the vehicle as soon as the car arrives to our lot. This typically means the car is not on our lot yet, or is not ready for pictures. But thank you for your review.
Apr 5, 2018
Amazing experience with a great environment ! Definitely recommend. Go see Ali!
Apr 19, 2018
Response from current dealership:
Thank you Sabrina for your review! We are glad you had a great experience and hope you will be back for any future car purchases!
Apr 5, 2018
Ali and his team are very low pressure and have
excellent customer service. Still waiting on dealer
promise to fix middle upper trunk brake light
though. Hopefully they will go thru with what was
promised on the bill of sale. Had the car now for 3
days and still no updates on parts status.....
Apr 19, 2018
Response from current dealership:
Thank you Anthony for your review. Whatever is promised in written form on Bill of Sale will be taken care of! Please follow up with us if for any reason the issue is not taken care of. We are always working on improving our customers' experience and appreciate your feedback.
Apr 19, 2018
Response from current dealership:
Thank you for your review! Look forward to seeing you again on your next purchase!
Apr 2, 2018
Very late with responding to emails. Occasions where they wouldn’t respond for 3-4 hours or wouldn’t respond at all. Descent experience at the dealership, though.
Apr 19, 2018
Response from current dealership:
We appreciate your honest review and this will be brought to our team's attention as we are working on improving our customers' experience!
Mar 26, 2018
They replied promptly said the car was sold.
Apr 19, 2018
Response from current dealership:
Thank you for your review. Our cars sell quickly and that's why we encourage customers to call prior to driving out to our location to insure the car is still available.
I drove 3 hours in the hopes of buying this car without having seen it.
The people were very friendly and laid back, not pushy at all and I could
tell that everyone really likes cars, they liked their job. The car however
was completely filthy. There was an empty plastic soda bottle under the
seat, change in the center armrest, stains everywhere, sand and dog fur
everywhere. It did not come with an owners manual, needs two tires,
has scratches and a few dings that were not advertised, and the sun
visor screws are loose. Overall this car really just needed to be cleaned.
It came with a cd in the radio and the previous owner’s address and
contacts was still programmed into the navigation. I did buy this car, I
do really love this car, and I enjoyed talking with the people that worked
there. The buying experience was a pleasure, I was however
disappointed in the car as it was just not show ready yet and they had it
for sale for over a week. I should note that they did offer to have it
cleaned before we left, but since we drove so far to get it we didn’t
have the time to wait.
Apr 19, 2018
Response from current dealership:
Thank you for your honest review and we will work to improve not only the customer service, but the condition and cleanliness of the vehicles as well. We appreciate your feedback!
Mar 12, 2018
Easy process - not as long as other dealerships. The salesman was pretty bad. The cars weren't maintained well on the lot so I walked away
Apr 19, 2018
Response from current dealership:
Thank you for your honest feedback on your experience. We are always looking to improve, and will bring it to our team's attention. We appreciate your response!
Apr 19, 2018
Response from current dealership:
We appreciate your feedback and are happy to hear that you had a pleasant experience at our dealership!
Feb 23, 2018
They was nice and friendly.. They help me pick out a great car...
Apr 19, 2018
Response from current dealership:
Thank you for your review! We appreciate you and your feedback and look forward to seeing you again on your next car purchase!
Amazing service and wide selection of vehicles to choose from. Everything was fast and the salesmen were helpful.
Apr 19, 2018
Response from current dealership:
We appreciate your review Brandon, and are so happy that you had a positive experience at our store! We try to make it as pleasant as possible, and are always glad when we meet our customers' expectations!
Jan 15, 2018
The Salesperson that contacted me was a bit too arrogant and unhelpful.
Jan 17, 2018
Response from current dealership:
We apologize for the bad experience you had on the phone. What was the name of the salesperson you spoke to?
Jan 11, 2018
They let me text drive a car without any inconvenience. But they didnt answer my question i ask on the email...
Jan 12, 2018
Response from current dealership:
We apologize for any unanswered questions. You can still call and ask for Tonya, I will be happy to answer any questions you may have. (904)677-3333
Apr 19, 2018
Response from current dealership:
Thank you for your response to your experience at our store! We appreciate your feedback!
Apr 19, 2018
Response from current dealership:
Thank you for your review! We appreciate it!
Apr 19, 2018
Response from current dealership:
Thank you for your positive review! We appreciate it!
New in Jacksonville. Cars are clean and sales persons very polite. Prices are a bit higher.
****
Apr 19, 2018
Response from current dealership:
We set our lowest prices up front and do not negotiate on our pricing, due to the fact that we use live market prices to ensure we have the lowest priced vehicles on the market, but thanks for your feedback!
Oct 13, 2017
Excellent service. No pressure sales.
Apr 19, 2018
Response from current dealership:
We appreciate your review and glad you had a great experience!
Oct 6, 2017
The ladies in the office were very nice and welcoming. However the appraisal person wasn’t in and therefore I was only given a KBB estimate and it didn’t seem like there was any room to negotiate.
Oct 6, 2017
Response from current dealership:
Thank you for your feedback. I am sorry if you had any negative experience with us. We make sure to advertise lowest price upfront, we do not haggle on the price. That's why our inventory is being sold under 7 days. Please reach me at 904-677-3333 ask for Yan if you have any questions.
Apr 19, 2018
Response from current dealership:
Thank you for your review! Always grateful when you have a positive experience!
Sep 5, 2017
So far so good. Love this car. It's now mine!
Apr 19, 2018
Response from current dealership:
Thank you Brent on your feedback! So glad you had a great experience at our store!
Aug 27, 2017
I like to by this car with there financing system even I told him I can pay half of the car price cash but the guy was not cooperative he don't even gave full information about what I ask about a car I think maybe they already sold out.
Oct 6, 2017
Response from current dealership:
Thank you for your feedback Mulugeta. We were sold most of our inventory that week. I hope you have found a vehicle that you loved. If you are still in the market for a vehicle, please visit our website to see a wide selection of cars at autoboutiqueflorida.com
Please accept our apologies for any troubles we may have caused you. :)
Please accept our apologies for any troubles we may have caused you. :)
Apr 19, 2018
Response from current dealership:
Thank you for your review! We appreciate our customers and try to make your experience great, whether it be over email, phone, or at our store!
Apr 19, 2018
Response from current dealership:
Thank you for your feedback! We appreciate it!
Apr 19, 2018
Response from current dealership:
So glad you had a good experience at our store! Thank you for your feedback!
Jul 14, 2017
Quick response
Apr 19, 2018
Response from current dealership:
We appreciate your feedback and so happy you got your questions answered promptly!
Jun 27, 2017
The experience was great very good deal over there
Apr 19, 2018
Response from current dealership:
Thank you for your positive feedback! We really value our customers and their experience here!
The owners are extreamly arrogant and rude & have no Insurance on their cars!! Future reference to anyone that wants to test drive, bring proof of insurance with you BC if you don't, you can't test drive their cars!! Fl is a "No Fault" state which they obviously have no concept of how that works here in our country ! I would never spend my $$$ there!
Jun 21, 2017
Response from current dealership:
I'm sorry you didn't have a good experience. We have insurance for every single vehicle that is on our lot, and yes we have a company policy if you want to test drive the vehicles that we sell by yourself, you have to show the proof of insurance and a driver's license. Also, there's an option to test drive the vehicle with a sales person which only requires a copy of a driver's license.
Jun 15, 2017
I was pleased with auto boutique. They are very professional and they have really good cars on their lot. Unfortunately, they aren't flexible with negotiating down their prices, but the prices are designed so that with tag title and fees you ride off the lot for lower than the car is worth. They got back to me right away, they are very responsive, they were not pushy sales people, they never tried to put me in a car that I did not want, and I was treated fairly. I would definitely recommend this dealership.
Apr 19, 2018
Response from current dealership:
Thank you for your honest and informative review Maria! We appreciate any kind of feedback we can get, and are glad that you had a good experience at our store despite the no-negotiating policy!
Called before I was going to drive a hour out there
to see if he is willing to negotiate a cash deal and
dealer wasn't to friendly. He said the price is as
low as it's going to get, but just wasn't to friendly.
Oct 6, 2017
Response from current dealership:
Thank you for your feedback. I will make sure that future requests for a price negotiation would be addressed with a positive manner. We have no reasons to negotiate due to a high demand on our quality inventory.
Mar 21, 2017
They are great... great price,, love my new car :)
Apr 19, 2018
Response from current dealership:
So glad that you had a great experience and always happy when we receive good feedback on it! Thank you and hope you are enjoying your car!
Auto Boutique was a great experience in buying a vehicle. They are honest and easy to do business with. I really recommend them to anyone looking for a great car at a great price!
Apr 19, 2018
Response from current dealership:
Thank you for your positive review! We really value our customers and their experience here, and it's always great to hear that we met your expectations!
Feb 25, 2017
Efficient, friendly, hard working staff. Hassle
free experience. Very good inventory of
vehicles at very good prices. I highly
recommend.
Apr 19, 2018
Response from current dealership:
Thank you Loretta for your review! Always a pleasure to hear that you had a great experience at our store!