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Auto Boutique - Columbus
About Us
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Today 9:00 AM - 5:00 PM (Closed now)
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1800 Georgesville Square Drive
Columbus, OH 43228
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The Auto-Boutique was a great experience overall. The atmosphere was great, everyone was very friendly, and the financing process was very easy. They did try to sneak in several thousand dollars for their own “coverage” that you have to pay attention to and decline, but other than that, everything was great and I would for sure buy from here again. They were not only transparent with the car fax but gave plenty of time for us to review it and showed it to us several times to make sure we understood everything.
Overall I had a good experience but had some minor issues. I went to the dealership with a preapproval offer and a trade in, already knowing the car I wanted and it still took me 3 hrs to leave. Most of that time was spent waiting for the sales manager and then finance manager. During the financing part, I felt pressured into taking the offered warranty which is really just a service contract. The finance manager stated my manufacturer warranties were about to expire and insisted I get this and wouldn’t let any of his family members leave without one. When I got home I saw that I still had several manufacturers’ warranty in effect. It felt pretty underhanded and raised my monthly payment by 40 dollars but I should’ve asked for more specifics rather than taking them at their word. Lastly, I was promised a charger for my EV as part of the sale and told I would be contacted abt it when it came in but I had to call twice to arrange to come get it.
Jan 1, 2026
The entire process felt rushed with some aspects. From the moment I made the inquiry about the vehicle online I got a text almost daily from the dealership. Once I got to the dealership it was a rushed process to get you in the car and to commit to buying. You could not negotiate the price of the vehicle and they tried to add in all kinds of extras which I made them remove. The trade in value of my vehicle was the lowest end of KBB despite it being worth more. I waited three hours at the dealership after the test drive to complete the purchase and in total was there four hours! I was supposed to get a gift card for just a test drive and when I mentioned it the salesman acted clueless even though I showed him a text message saying I was supposed to get one. Never got the card but days later got a text saying I could stop by and get it. I replied I lived two hours away and they could mail it but I got no response. The vehicle is nice thus far but the whole process was less than average.
It was not bad, but after I bought the car I just hear some sounds from the steering wheel and I called the dealer to assist, help me and make appointment, but they didn’t respond me yet. I have a warranty with them paying $200 every month. I hope they will get back to me and fix everything!
Thank you.
Nov 18, 2025
Very friendly staff. Good price and easy process.
Sep 28, 2025
Was called by an out of country CSR who didnt seem to know anything. Then made a trip in only to find out vehicle wasn't available for sale yet. Then called again and told there was an error because it didn't actually exist but car was listed as sold online. Thoroughly disgusted
Sep 23, 2025
Awesome
They weren’t willing to try to deal at all on the vehicle, and they have a big sign about front that says they’ll beat any Carmax deal. This tells me they had some room to deal.
Additionally, I callled and left 3 messages AND filled out a credit app for a vehicle, and nobody ever reached back out to me to try and finance a vehicle. My credit score is 801, so I know that wasn’t an issue.
Overall, terrible service, and I wouldn’t send anyone to them when car shopping
Jul 29, 2025
Nice people, very polite.
Jul 9, 2025
Very helpful
They advised that they do NOT fix open recalls prior to selling the vehicles. I looked it up. It’s not a federal law but creates bad reputations. I basically asked if I could get a price reduction for the inconvenience and bad practice. I requested their best out the door price. They quit responding. They kept leaving a bad taste in my mouth all around.
The only reason they are not getting a 1 star is because I left my purse in the car I test drove and they secured it for me until I could get back there and get it. However, the rest of the process was not great. I submitted my credit app after he saw the pre and said he could get me financed. The next day I asked what was going on because if I was denied I was just going to buy a different car with cash. He said bear with me that he was working on it. So I waited. Next day now day 3 I said I assume I’m denied for sure now? Then I saw on my app that they had sold the car. He then calls and explains he didn’t even run my credit because he knew someone was coming in and buying the car I wanted. So why not tell me that 3 days ago? Not a good company to deal with.
Listed price was $18,600, which matched my online summary, but when financing, the price jumped to $21,000. I also got a mail from CarGurus saying if you don’t have insurance, no worries but at the dealer, they said you must have insurance even just to test drive, even if you’re a first-time buyer or not planning to buy that exact car. I didn’t even get to test drive myself someone from the dealer did it for me. Just a heads-up for first-time buyers!
Apr 24, 2025
Best car experience I had great deal great rate great negotiations :)
Apr 21, 2025
The customer service was absolutely amazing! Our sales woman was informative, incredibly helpful, and went above and beyond to make my son’s dream car purchase a reality! Excellent experience overall!
Jan 12, 2025
Javon was very accommodating and I will go back to him if I find a different vehicle
Dec 17, 2024
Amazing experience. Great to work with. HUGE inventory, but no sales pressure.
I had a wonderful experience. Ty Biggs and Dameon Bell were amazing. Ty made us feel so comfortable while we waited and Dameon helped with buying our new car. The finance department was great as well. The vibe in the place is amazing. They also have a huge selection of vehicles. I will definitely be buying our cars at Auto Boutique from now on.
Nov 11, 2024
I had several questions and could never get anyone to respond to the questions----they just kept sending me the home page for the car.
The experience was relatively pleasant with the exception of a couple of hiccups...
The vehicle I inquired about as advertised on their website was available but was told it was in
pre-inspection. I received a second phone call the following day updating me that the vehicle
was still in pre-inspection and was there any other vehicle that I might be interested in. It's
good that the dealership offers an inspection phase for its vehicles but they shouldn't be listed
for sale until that phase is completed.
I did find a different vehicle to buy. I wanted to make payment via my bank card but was told
that there would be a 2.75% fee on every $1000 after the first $1000. That's crazy business!
They did allow me to go back home and get my checkbook to write a personal check. Not sure
if this disclaimer is available on their website but it would be helpful to know prior to visiting the
dealership especially for those who are traveling from out of town.
Great experience with the salesman. Heard a noise coming from the front right wheel during test drive. They said they would fix it. They put brake pads and rotors on the back, but didn’t address the front. Took it to my mechanic and the struts are shot. There was something “sketchy” about the repair process and now I know!
May 13, 2024
Prompt and efficient
Apr 11, 2024
Fee scam artists. They have some weird third party off shore service who answers their calls and will not give you straight answers on their fees. They are always pushing you to come in so then they can drop the fees on you that they won't share in advance.
This was literally the most poor excuse for an online auto dealer that we have ever dealt with. We have purchased 10 vehicles from Online auto dealers over the last several years, and it has always gone extremely smoothly. If I could give this a negative rating, I would do that. We called numerous times, and were forwarded to some foreign country to talk to people that could barely speak English we kept telling them we wanted to talk to someone from the Ohio dealership where the car was located, and they kept telling us they would let them know. Then they began texting us to ask us if we were still interested, and we told them we would like to speak to someone from the auto dealership. Once again, someone from a foreign country that could barely speak English called us, and they were literally impossible to understand. It seems like a scam. If this is an actual auto dealership, they need to have a much better business model.
I was contacted, promptly, by an Auto Boutique Sales Rep, and we discussed the deal agreement, that I was trying achieve, via a trade-in, and what the expectations were, on "both sides" of it,
before I drove five hours, round trip, to test drive the QX70. I made an appointment, for the following Monday, and they held the vehicle for me, so it would be there, when we arrived. The QX70
"was as advertised", so we worked out a very-favorable deal, with my trade-in vehicle. I had to use a financing option, through Auto Boutique. I had pre-approval, from my credit union, but I
would have had to "drive back", with the check, on the following day. I was able to easily refinance, with no early-payment penalties, through my credit union. All of the Auto Boutique
representatives, were extremely pleasant, and easy to work with. The only reason, that my experience wasn't a five-star experience was, the time that the entire deal took, from start to finish;
five hours, total.
This car has a broken moonroof and unreported damage. I contacted dealership asking if the moonroof was broken and after 4 email exchanges I still couldn’t get an answer. Several days later I drove across town to see/test drive it. They couldn’t find it. Eventually they did but I couldn’t test drive because… broken moonroof. Also front fender/ headlight / hood damage that wasn’t reported. The salesman gave me an “oh well” and went back in and helped another customer. Not even an attempt to show me comparable vehicles. Avoid this place.
Show older dealer reviews 645
Feb 25, 2024
Missy was very helpful in assisting me with finding the right car at the right price. She was friendly and the service was excellent. Thank you!!
I called to ask a few questions about car and the woman asked for my email address and phone number. I told her I didn't want to share it and hung up. Over the next 4 days they called me everyday asking when I was coming in and if I was still interested in the car. They must have gotten my number off their caller id. I told the Woman twice that I didn't want them calling anymore and she just kept calling anyway. I decided to go see the car in person since I couldn't get any answers out over the phone without a lot of hassles. The woman on the phone said it was in really good condition but the car was in really bad condition. Whoever owned it before had smoked in it in the there were cigarette Burns in the seat and it smelled badly. It was also very very low on gas and the low fuel Bell kept dinging
We had decided we were going to purchase a vehicle for 13,500 we were instructed to wait in the waiting area and a manager will be out to close the deal. After waiting for hours (2-3) in said waiting room we get back to the managers office and we see the price of the vehicle 15,333.33 mind you the vehicles listed price is 13,500.00. The manager starts breaking down the pricing of the vehicle and she says $550 for a “dealer fee” that “every car gets a paint sealer to protect the paint” we had 15k with us and she said there’s “nothing we can do”. We got up and walked out. 0/10 from this dealer. That $550 mark up should have been listed within the pricing of the vehicle and not a surprise at the start of purchasing it. And not to mention we didn’t request a “paint sealer” to be add to the vehicle! How can you charge for something I didn’t request.
Nov 21, 2023
Easy to work with, responsive to inquiries
Nov 12, 2023
The manager Austin and finance person was great. Taylor is who we saw first and we appreciate his assistance. Thank you Taylor you are a good salesman.
Seriously poor communication.
Contact seems to be made third party by a call center speaking very heavily in hard to understand accents. Asking irrelevant questions to qualify buyers and asking about vehicles to place buyers in is a waste of time because I wanted to purchase the vehicle and they couldn’t answer any questions making the online buying potential a complete loss
Oct 27, 2023
If I could give zero stars I would. Horrible
experience from start to finish. Bought the car on
a friday with the plan to pick it up tuesday.
Salesman was having it detailed, tires rotated,
and window chip repaired. No one would return
my calls tuesday morning. Finally just went to the
dealership, salesman acted like he had no clue
why I was there and service hadnât touched the
car. Manager came out and said he would get the
car detailed and deliver it to my work that day.
And that he would reimburse me to get the
windshield repaired. Car was delivered with trash
and crumbs still inside the car. Have never heard
back from anyone regarding the windshield.
Wouldnât recommend this place to my worst
enemy!
Oct 13, 2023
1. Responded to me quickly
2. Listing accuracy was correct but did not give full detail about other concerns with the car. Sales guy later showed me more details about the accident this car was in. Had to take note myself that all 4 tires were different with moderately worn out tread on front left tire. Also the left mirror was distorted and drove me insane whenever I had to look at it.
3. Car was clean and ready to test drive
4. Sales guy was super nice and gave me more insight about some additional risks with this car. Helped me gain trust with him. However, the manager tried to tell me the distorted left mirror (only the left) is made that way. I can understand their decision to not do the replacement for me, but the manager did not even take a look before he told me that. Very upsetting.
5. Probably would not recommend to a friend. They didn’t want to budge on pricing despite all of the risks with the car (that were not initially clear through Cargurus.com)
Oct 7, 2023
Dealer responded to me quickly, I ended up buying a different car from them.
Oct 5, 2023
Very timely and professional!
Sep 17, 2023
My friends drove me all. The way over 100miles to dealership. Everything was OK until I met the financial manager. And they run my credit, and told me. The bank won't approve 8000 loan because they believe I can't pay. Which I was making a $10,000 down payment. I said cool I will increase to 15,000$ down payment. They still said no and I. Asked the financial department if they can. Use my details and use the company to. Help me., they still. Said no, since the bank has not approved they can't help. Meanwhile I had a pre approval from chase bank with a credit over 720. Smj
Sep 2, 2023
Marvin
Did a good job of appt setting
Aug 31, 2023
Trash, how can you call and make an appointment to see a car. I live an hour away, which I told the lady. She said yes it’s in our inventory. I get there and she took my license and insurance. She placed me at the salesman. He went to go get the car pulled up and to find out they sold the car to another dealership 7 minutes away. Horrible communication.
Aug 21, 2023
If I could give this place zero stars, I 1000% would. They will outright lie to your face about a car to make a sale. I brought someone who has
worked on higher end cars his entire life to help identify problems (they were unaware of his expertise) and they lied about brake rotors
needing replaced and other things. They also have no real idea about the cars they are selling.
As I reluctantly agreed to pay a price for a vehicle, they made me wait over 3 hours to buy a car IN CASH. They don't treat you with respect
and I would advise everyone to AVOID THIS DEALER!!! You're better off somewhere else.
Aug 6, 2023
If your looking for easy car buying experience this is not
the place. The guy Jose that was the car dealer "I guess "
didn't tell us nothing about the car didn't really care. Had
us fill out paperwork walked away and had us sit there for
2 hrs never updated us on anything. The owner codons
his employees not carrying.. when i wrote a review and let
the owner aware of my concerns he did nothing but make
excuses for everyone of my concerns. About me waiting
2 hours he said and I quote " we're not fast food!" My
thinking is you're not building the car either. The fact that
he did nothing but reflect everything back on me isn't
what I want or deserve from my car dealership. I write
reviews for one reason to inform others.I use reviews for
almost everything I buy. I believe its only right to pay that
forward. In todays world we have so many options.. we
don't need to be treated like this rep. and owner treated
me. Take a look at the bbb reviews on this place. Look
how they always blame us
Aug 5, 2023
Worked with Missy G she and the whole staff were very friendly and helpful I purchased this vehicle and would recommend them based on my experience
Jun 21, 2023
Very Professional .
Used onlne website to purchase this
car. Dealer contacted me and I
requested it be delivered
to me on a specific day and time.
They asked if I wanted to come in for
a test drive and I
said no that I was familiar with the
car. I heard nothing further over the
weekend. I
contacted them by phone Monday
morning 6/12/23 asking if the car
would be delivered
that day as requested. I was told that
the car was sold to another party. I
would stay away from these crooks
and don't use the online purchase
option as it was a complete fail.
Messaged for e price and was told the vehicle did not have a price yet and would get back as soon as it went through inspection. Was emailed the vehicle did not pass inspection and would not be for sale at their location. Have been hounded by calls and emails the very minute I asked for a price.
I had to go into the email and unsubcribe and block the various numbers because they wouldn't leave me alone.
Checked in 2 minutes past my appointment time, was told someone was coming to help us out, waited over an hour without being helped. Test drove this car and one other and we waited another 2 hours for them to test my trade in just for them to low ball me $4,000 under KBB saying that’s “all we can do” so ultimately waisted 4 hours of my day 3 of which were just sitting and waiting.
I think it was a well organized kind of dealership, I had been looking to get a challenger and just had found this one in particular, as I went over I had a good experience with Lewis, he was very helpful with any questions I had and was very easy to talk to, fun personality. I’d go look into their inventory they have some real great options
Feb 27, 2023
Good
I reached out to the dealer about a Honda fit they had with incredibly low miles, but after reading the carfax report and discovering it had been in 2 accidents, I turned it down. The rep who reached out to me was so what helpful but didn't try to find me any other Honda fit, just recommended their website
Feb 22, 2023
Had a great experience buying this car. Janil, Cynthia, Missy and McKenzie made the whole process smooth. I love this car! Thank you!
Signed in at front desk, was told that someone would be right with us, sat in waiting area for an hour, one ever came to assist us, so we left. Next time we came to look at a car, they couldn’t get the car started at first, when they did, head lights not working, took for short drive, car was shaking, they said this car just came out of the shop, what did the shop do
I’ve never purchased a car by searching online before. I usually know what I want and just go to the local dealer that sells the make I want. Well times have changed and Rico at Auto Boutique made my search easy. What impressed me most was Rico’s professionalism and prompt reply to my questions. I did not end up purchasing a car from Rico but I would most definitely look at Auto Boutique again if I’m in need of another vehicle.
Feb 16, 2023
Jordan was great
Feb 15, 2023
Lew did a great job helping me narrow my decision to which vehicle I wanted.
Feb 14, 2023
Very professional and helpful people, gave me answers to all my questions.
Feb 8, 2023
Quick response, followed up. Made multiple attempts to contact me.
Feb 6, 2023
I don't understand why dealerships post available cars for sale, only for the buyers to find out it's not available. 2-3 weeks I received calls from dealership representative repeatedly saying the same thing "the car you inquired about is still in transition ' I was very patient at first but after the 2nd week of "still in transition " I lost interest. If nothing else...offer the interested buyer a potential:other" vehicle. You may be surprised and they buy it from you...
Feb 4, 2023
Great response professional
Feb 3, 2023
I had Missy she did a great job , everything went very quickly with no issues. Thanks again
Jan 27, 2023
Thanks to Michael Meyer for making the car buying
process easy. I was in and out with the car I came
to get. No messing around or pressure tactics. I
definitely recommend this dealer ship if you want a
hassle free experience.
Also Iâd like to add a special thank you to Mitch
Atienza for addressing all my concerns after the
purchase of my new vehicle. Mitch has been
prompt and has gone above and beyond to connect
me with the right people to assure I am content with
any issues or concerns that I may have!
I made an appointment to test drive this 2014 Chevrolet Camaro and Missy was great! I didn't have to wait long to take it for a test drive and when I came back to the dealership, Missy was very helpful with the loan application. From the test drive to out the door was around 2 hours. I would definitely recommend Auto Boutique. Very friendly and helpful staff.
Jan 11, 2023
Good
I would encourage everyone to be cautious of "too good to be true" prices. I'm not saying
not to buy from this dealer, but I got some weird vibes from that place. The line for
financing was enormous, and the pictures they take of the cars don't show flaws like paint
chips or corrosion very well (which I only saw when I drove a few hours to visit in person).
I read other reviews that also put me off, about people saying the financing end tried to
tack on extra stuff. The staff is very nice, however. Just be careful. There's always a catch
with prices that are far below market.
Dec 20, 2022
What a great car buying experience at Auto Boutique. I appreciated that I was a female shopping for a car alone and they made me feel comfortable and welcome. I definitely will tell all of my friends about Auto Boutique!
It was a pleasure working with Auto Boutique. They had a great selection of pick up trucks at awesome prices. I was so
impressed that I ended up buying two trucks from them when I had only intended to buy one. Everyone I met exceeded my
expectations. Highly recommended and I will definitely return for my next vehicle purchase
I first test drove an Acura 2022, but found that it was not the right fit for me. Matt helped me search thru their inventory until I found the car that was the perfect fit - 2021 Accord EX-L. I came back the next day an purchased it. Financing was quick and painless, thanks to Pavol. I would highly recommend Auto Boutique for anyone looking for a mildly used car.
Dec 2, 2022
Car was in much worse shape than pictures
showed! Right front A-pillar damaged and
large dent to hood upper right not seen in
pictures! Wast of my time and gas looking
there!
Nov 3, 2022
I liked it, I would go back for my next purchase. The only thing I didn’t like was that you have to be approved for a loan to purchase the high end sports car you want to test drive. Other that I didn’t like the long wait times but I understand that they was working with the banks and trying to find a lower interest rate and payment plan for me.
I requested information about the vehicle from the dealership bc I am a online buyer. The dealership provided generic answers, that were not helpful, and told me to hire a third party vendor for an inspection. I won't buy a car from this dealership today or in the future. They clearly aren't concerned about customer service
Sep 26, 2022
She call every few days to update me on vehicles
Sep 9, 2022
Great no pressure, Brittney (our salesperson )was very knowledgeable and worked hard to find a car that matched what we wanted and fit our budget.
Aug 31, 2022
I never got to see the 2020 Toyota rav4 xle it was in the service center the 2021 was not what I was looking for the employees were helpful
The dealership was very responsive. They were friendly and willing to work with my schedule. I was set to talk financing on a cehicle when I caught the sales associate in a lie. That was it. I won't deal with anyone who thinks that it's okay to mislead customers. I was so disappointed, too.
May 16, 2022
Good experience
May 8, 2022
Good
May 6, 2022
The two automobiles that I was interested in he knew nothing about wasn’t sure if they were in the shop or not and couldn’t tell me a time that I could look at them so they were not helpful at all.
Apr 21, 2022
I need a car however they are 5 hours away; however, I do appreciate them getting a hold of me.
Auto Boutique was great with responding to my inquiry's on their vehicles and kept me updated. I am very hard to reach and didn't get back with them on certain vehicles and they still continued to help me by sending new listings of what I'm looking for as they came. I haven't found my deal yet but have great confidence it will be Auto Boutique when I do. Highly recommend them if you're in the market!
Apr 20, 2022
Very pleasant to work with on my test drive. The car wasn't for me, but I will definitely consider AB in the future.
Apr 3, 2022
Someone got back with promptly. Very friendly & knowledgeable!
Mar 18, 2022
He was nice and polite not pushy at all which I really appreciate
Mar 6, 2022
Dealer requested photos of my trade failed
to get back with me promptly and the car
got sold was not very happy. I did
everything the dealer wanted and they did
not get back with me I would not
recommend this dealer to anyone. I have
worked in the auto industry before as a
salesman and a finance manager and I
never conducted business in this way. If I
did I wouldâve lost my job
Mar 9, 2022
Response from current dealership:
Thank you for taking the time to review, Arthur you were in the car business and never seen a car get sold that someone else was interested in? We sell between 400-500 cars per month, so as you might imagine they sell fast. I do apologize that we did not move expediently on your trade.
Give me a call and let me know what I can do to change your review, it does not seem fair to give a 1 star because we sold a vehicle or did not appraise a trade that was not here, that we could not drive or hear quickly enough to prevent someone from buying the car you wanted to see.
We could have done better,
More ...
Give me a call and let me know what I can do to change your review, it does not seem fair to give a 1 star because we sold a vehicle or did not appraise a trade that was not here, that we could not drive or hear quickly enough to prevent someone from buying the car you wanted to see.
We could have done better,
Mar 9, 2022
Response from current dealership:
Thank You for the excellent review, we really appreciate it.
Mar 9, 2022
Response from current dealership:
Thank you for the 5 star review, we do carry a lot of vehicles with many great deals, we appreciate you sharing that information on Car Gur's for others to read.
RT
RT
Except for waiting an extended for finance approval everyone was for accommodating. Friendly and helpful in
the purchase process. I purchased the 2017 Camry that they had.
Mar 9, 2022
Response from current dealership:
Thank You Mary for the excellent review and feed back, we are constantly striving to make improvements where we can, I would love additional information regarding your visit; like day and time, we get really busy on Saturday's but I expect minimal wait times during the week. Thank you for the 5 star.
Email: robert.thompson@autoboutique.com
Email: robert.thompson@autoboutique.com
Feb 27, 2022
Stuck for 2 hours waiting on finance guy Seth. I walked out without a car waiting that long is just too much and if you’re interested in a car they spam you with calls and text messages
Mar 1, 2022
Response from current dealership:
Hello, I do apologize for your recent experience, it is certainly not what we had intended. However, unfortunately the bank we were working with took an extraordinary amount of time to process and attempt to clear the required documentation and stipulations. We had hoped you would send all required documents requested by the bank, in order to avoid such a long wait, which is why we reached out to you multiple times prior to your arrival. If there is anything additional that we can do to earn your business, please reach out to us.
Not a good experience. I’ve inquired about a few cars here in the past and they have always been waiting for servicing. They never seem to come out of serving. The price has always been cheaper then everyone else. I guess if it’s too good to be true, then you should believe that it’s too good to be true.
Mar 9, 2022
Response from current dealership:
Roger, I am sure it sometimes seems that way, however it is not at all the case during most times we will have between 400 - 500 cars through service and ready to sell, we will have 300 - 400 vehicles going through service, we average 20 - 30 vehicles a day through service and we sell 15 - 20 per day retail and 10 - 15 per day wholesale to other dealers, carvana, smart auction and others. We are one of the only wholesale to the public dealers and our inventory does move at a very quick rate. I would hope that you would reconsider your rating based upon the facts that are contrary to your perce
More ...
I'm trying to buy this vehicle here and yet no one call me back I've left several messages several emails I even spoke to a Internet with Internet manager and he said that he would call me back but never did
Mar 9, 2022
Response from current dealership:
I have never seen this happen, our business is selling vehicles, we have over 5,000 internet iquiries and receive over 25,000 phone calls per month and are very diligent with each one. Please give me a call: 614-369-1333 my name is Rob Thompson, I am the general manager, I would like to personally investigate how we could have dropped the ball like this.
My experience with this dealer was great at first. Very responsive, and the drive to get someone to come in is a great aspect. But, my experience took a dive when it came to working out my trade in. They low balled me, significantly. They could not find anything wrong with my car. So they decided to tell me it pulled left. When in fact It does not. They then proceeded to tell me that my car was a base model that does not have any options. Which is not true, the base model of my car is an iSport, while my car is a sport. My car also has blind spot monitors, rear vehicle sensing, along with optional 16' aluminum wheels, not steel wheels which were standard. Also, the fact that I was pre-approved by Capital One. I was only interested in running a credit check, for financing through Capital One. When I checked my credit report a week later. My credit report had 7 hard inquiries on it. Which dropped my credit rating significantly, I will not be returning to this dealer, or recommending the
Feb 24, 2022
Response from current dealership:
I am sorry to hear about the value that was offered to you, as well as the application being ran on your report. Market value constantly fluctuates and in todays market, it can be tough. I hope we can do something to rectify the issue. Please reach out to our Advocate, James Motter. You can call in at 614-369-1333 and he is here Monday through Friday.
Thank you,
Zach Edwards
Internet Director
Thank you,
Zach Edwards
Internet Director
Feb 17, 2022
Good service
Feb 24, 2022
Response from current dealership:
We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
Thank you,
Zach Edwards
Internet Director
Feb 13, 2022
Awesome experience, our sales rep Michael was so helpful and solely the reason we purchased the car. Great prices and good quality of cars, lots of selection too!
Feb 24, 2022
Response from current dealership:
I will be sure to let Michael know! We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
Thank you,
Zach Edwards
Internet Director
were prompt in contacting me but the car I was interested in was sold before I could look at it.
Feb 24, 2022
Response from current dealership:
I hope that means we showed you one of our hundreds of other options available right now! We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
Thank you,
Zach Edwards
Internet Director
Feb 24, 2022
Response from current dealership:
Lynn,
We offer no-hassle delivery at a nationwide outreach. Did we offer that? We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
We offer no-hassle delivery at a nationwide outreach. Did we offer that? We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
Feb 6, 2022
He was prompt in his response and he was straightforward with me about the vehicle history.
Feb 24, 2022
Response from current dealership:
We try to be as open and honest as possible! We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
Thank you,
Zach Edwards
Internet Director
To whom it may concern it was cordial but I really didn't get to explain our talk to the person but he was responsive and courteous it seemed to know what he was talking about
Feb 24, 2022
Response from current dealership:
How can we fix this to ensure everything was answered?
We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
We appreciate the positive review!
Thank you,
Zach Edwards
Internet Director
A wonderful experience there, it's a huge car lot with hundreds of car to pick from. Everyone was helpful and courteous I didn't like the check in process but all around a great experience there.I didn't buy a car but I'm still looking on there lot and abroad.
Mar 10, 2022
Response from current dealership:
Thank you for the positive review! We are always trying to improve our process to make things run smoother so we are working on some ways to make the check in process better but we are glad that your overall experience was great!
James Motter
HR manager and customer Advocate
James Motter
HR manager and customer Advocate
Jan 30, 2022
Very nice they kept in contact we found a car closer to us thank you
Mar 10, 2022
Response from current dealership:
Thank you for the positive review! And congrats on your Purchase!
James Motter
HR manager and customer Advocate
James Motter
HR manager and customer Advocate
Contacted about this 5 series wagon for sale. Was told the key had been misplaced. Called back and left a message. Never returned my call.
Mar 10, 2022
Response from current dealership:
I'm sorry you didn't receive a call back, that is not how we want to operate here. If you would like to give me a call I would like to try and make this right for you, you can reach me at 614-369-1333 and just ask for James or you can email me at james.motter@autoboutique.com.
James Motter
HR manager and Customer Advocate
James Motter
HR manager and Customer Advocate
I was very impressed with the experience and the help of Cynthia. Unfortunately, the car was being offered only to dealers, but she agreed to keep looking for a Fiat 500 Abarth for me. Very helpful.
Mar 10, 2022
Response from current dealership:
Thank you for the 5 star review! while we do occasionally have cars set aside for other dealers we still do have over 300 cars on the lot and get more in almost daily, hopefully we will get in another fiat or find you something else that works for you!
James Motter
HR manager and Customer Advocate
James Motter
HR manager and Customer Advocate
I would highly recommend this dealership, whether you are looking to buy or sell a vehicle. I stopped in to see a
Tesla Model S and potentially trade in my BMW (without an appointment) and brought my wife and one year old
daughter. We had a short 10-15 minute wait, but my daughter wasn't pleased. One of the girls from the front
desk brought over a toy car (new in the box) for her to play with. Its a small thing, but a really nice touch from a
dealership. We spoke with Victoria and found out the car we wanted to see was at the Tesla dealership, but she
was helpful in showing me what she could of the car's history (Tesla doesn't release much). The appraisal price
they quoted for my car was fair, and they offered to hold the price for 7 days. I ended up purchasing a car
elsewhere, but still sold them my car for the appraised price. Would be happy to work with them again.
Mar 10, 2022
Response from current dealership:
Thank you for the 5 star review! We are pride ourselves in trying to be as fair and informative as possible during the trade in and buying progress, Even though you didn't buy from us we still value your trade in and we hope you enjoy your new car! Congrats on your purchase!
Mar 10, 2022
Response from current dealership:
Thank you for the 5 star review! congrats on your purchase!
Jan 21, 2022
Excellent service
Mar 10, 2022
Response from current dealership:
Thank you for the 5 star review!
JM
JM
We had a great experience with Auto Botique. Everyone was helpful. They were open
even during a snow storm and allowed us to see and drive the car. While the weather
didn't cooperate, the overall dealer and the person who helped us were very helpful.
Mar 10, 2022
Response from current dealership:
Thank for the 5 star review! I'm glad you had a great experience even though the weather didn't cooperate! lol
James Motter
HR manager and customer Advocate
James Motter
HR manager and customer Advocate
Mar 10, 2022
Response from current dealership:
Thank you for the 5 star review! we try to keep a large and variety of vehicle so we will have something for everybody!
James Motter
HR manager and Customer Advocate
James Motter
HR manager and Customer Advocate
Mar 10, 2022
Response from current dealership:
Thank you for the 5 star review!
James Motter
HR manager and Customer Advocate
James Motter
HR manager and Customer Advocate
After I was assigned the salesman Zachary Zinimon, we spoke for a bit then he had me waiting for 45 mins. I eventually got fed up and looked for him. Zach had too many pressing matters and had me waiting even longer. For the 2 hours I spent at the dealership, I was only able to speak with him for 25 mins. He couldn’t be bothered to answer my questions such as what’s the out the door price.
We started the conversation with how I was a disabled veteran. How I just got out of an car accident the day prior and my family wanted to help me get something nice. In return I was ignored. I didn’t spend 10 years in infantry for the thanks or a discount, but I didn’t expect to be treated like a peasant.
I’ll never come back and I hope this review will prevent anyone from going through the same as I did.
Mar 10, 2022
Response from current dealership:
I'm sorry you had a bad experience at our dealership. It is never our intention to have anybody wait that long for service. I would like the opportunity to make it up to you! If you like you can reach out to at 614-369-1333 and ask for James or email me at james.motter@autoboutique.com. Hopefully there is something to make your experience with us better!
James Motter
HR manager and Customer Advocate
James Motter
HR manager and Customer Advocate
I talked to Sasha and was told sheâd get back to me after I told her
what I could do payment wise,never heard from her again! I like the
vehicle and would buy it but,itâs been a week or more and Iâve heard
nothing from her! If I contact dealer again,I will not do business with
her
Jan 7, 2022
Response from current dealership:
I apologize that you were not contacted back. I'm James Motter the HR manager, and If you would like you can contact me at 614-369-1333 ex2124 or email james.motter@autoboutique.com and I would be happy to assist you!
I receive a email from someone I thought was a rep I would work with at the dealership. It said the car I was
asking about was still available. Since I was out and about looking at other vehicles we drove to the west
side of Columbus and asked for the person's name. He is a person who just responds to messages. I was
ready to test drive the Subaru, but I was told the vehicle was in for an oil change. I hadn't made an
appointment so I understood and asked to test drive another vehicle while I waited. The Honda CR-V they
brought out was not what I would expect - it was dirty inside with some cigarette burns, broken windshield,
and some dents. After driving the car and getting back to the Auto Boutique, I was told that the Subaru I
came there to drive was in transit to a muffler shop. I was asked if I would like to scroll through the rep's
screen to see if there are any other vehicles I would like to check out. I politely declined and we left. Done
with Auto Boutique.
Dec 15, 2021
Response from current dealership:
Hey Rebecca,
I appreciate you taking the time to review with us. As mentioned, we usually will make an appointment to verify a vehicles status, as it can change very quickly and without notice. Which is what happened here.
If you have the time, I would like to go over how this was a simple timing issue, nothing more and that we would love the chance to rectify it, if possible.
You can email me at zach.edwards@autoboutique.com, or call the number below ask for me. I truly hope we can make this right!
Thanks,
Zach Edwards
Auto Boutique
614-369-1333
I appreciate you taking the time to review with us. As mentioned, we usually will make an appointment to verify a vehicles status, as it can change very quickly and without notice. Which is what happened here.
If you have the time, I would like to go over how this was a simple timing issue, nothing more and that we would love the chance to rectify it, if possible.
You can email me at zach.edwards@autoboutique.com, or call the number below ask for me. I truly hope we can make this right!
Thanks,
Zach Edwards
Auto Boutique
614-369-1333
Dec 15, 2021
Response from current dealership:
Hey Mason,
We've been told we can be fast! Hopefully we can also work with you in the future!
Thank you,
Zach Edwards
BDC manager
614-369-1333
We've been told we can be fast! Hopefully we can also work with you in the future!
Thank you,
Zach Edwards
BDC manager
614-369-1333
Dec 8, 2021
Drove 3 hours for a VW Eos for my daughter they represented as a nice vehicle in descriptions, pictures, and over the phone. The salesman
(Jordan) couldn't start the car due to an issue with the start button, tried blaming it on possibly aftermarket (it wasn't). The roof must leak
because there was literally mold growing on the rear seats! In addition, there was a 5"-7" rip in the passenger seat with foam coming out
"conveniently hidden" in any photos. Exterior had very large scratches (I'm talking well over 12"!) on almost every panel and looked like
someone took a paint brush and house paint to cover up! After seeing all these blatant problems, I wondered just how closely they inspect,
recondition, and stand behind their vehicles. I was then informed there was a MANDATORY fee of $500 for interior and exterior protection
added to the price of every vehicle. Forced to pay $500 to "protect" a horrible looking, 10 year old paint and ripped, moldy interior? This
place is a HORRIBLE joke!
Dec 15, 2021
Response from current dealership:
Hey Ryan,
If you would like to discuss further, I would be more than happy to. Please feel free to call the number below or email me at zach.edwards@autoboutique.com. The battery issue was definitely unexpected and our team was able to figure out how to fix it and we would like a chance to rectify it.
We apologize for the mishap. It was definitely not intentional.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
If you would like to discuss further, I would be more than happy to. Please feel free to call the number below or email me at zach.edwards@autoboutique.com. The battery issue was definitely unexpected and our team was able to figure out how to fix it and we would like a chance to rectify it.
We apologize for the mishap. It was definitely not intentional.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Dec 2, 2021
Response from current dealership:
John,
We appreciate the positive review! Hopefully we can continue to assist you in the future!
Zach Edwards
Internet Manager
614-369-1333
We appreciate the positive review! Hopefully we can continue to assist you in the future!
Zach Edwards
Internet Manager
614-369-1333
Dec 2, 2021
Response from current dealership:
Daniel,
We appreciate the positive review! Hopefully we can continue to assist you in the future! Call in at the number below so we can try to find another option and turn this into a five star experience!
Zach Edwards
Internet Manager
614-369-1333
We appreciate the positive review! Hopefully we can continue to assist you in the future! Call in at the number below so we can try to find another option and turn this into a five star experience!
Zach Edwards
Internet Manager
614-369-1333
If I could rate a zero, I would. I spoke with dealer prior to making appointment to avoid wasting either of our time, being extremely transparent about my pre qualification. They said that it wasn’t an issue and they would work with that. When I arrived, they took my keys to “look over” my trade in. Never received my keys back, as they continued to run my credit through several different lenders, after disappearing. Then even went to try to work a deal for a car I had no interest in without my permission, running my credit for that car as well. Meanwhile, they still have my keys so I was stuck there. When I finally found someone and confronted them about running my credit, reminding them about my pre qualification, explaining that I had confirmed that prior to my appointment, I was told that they “just agree to that on the phone to get you out here to try to make a deal on their own terms” to avoid them losing money.
Nov 30, 2021
Response from current dealership:
Hey Nichole,
I am confused by your review. You said spoke with us about your pre-qualification, then stopped out with a trade shortly after? Our account shows being upfront to you about the process, and we are sorry we were not able to get you an approval.
As for the last part, we definitely would not have you out here for "our own terms." Not selling you a vehicle is losing money... and we for sure wanted to do our best with you. Hopefully we can rectify that in the future! If you would like to chat, I am open and here six days a week to see how we can be better in the future
More ...
I am confused by your review. You said spoke with us about your pre-qualification, then stopped out with a trade shortly after? Our account shows being upfront to you about the process, and we are sorry we were not able to get you an approval.
As for the last part, we definitely would not have you out here for "our own terms." Not selling you a vehicle is losing money... and we for sure wanted to do our best with you. Hopefully we can rectify that in the future! If you would like to chat, I am open and here six days a week to see how we can be better in the future
Nov 9, 2021
I told them I had no vehicle and needed one ASAP and wanted to talk to someone. I was told to try on Monday because the sales guy is going out of town. But when he comes back we can talk. Never got back to me.
Nov 9, 2021
Response from current dealership:
Dustin,
I do not know why a vacation would stop us from selling you a car? Very confused. And I would like to chat more about your experience!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
I do not know why a vacation would stop us from selling you a car? Very confused. And I would like to chat more about your experience!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Contact with the sales rep at the dealership was very interesting. She was very dry and somewhat arrogant. Before I can see the car, she
wanted to act like it was a done deal and I was buying the car right then and there. "Trading in a vehicle, where is it at. It has to be here". I told
her to hold on, we need to see and drive the truck before anything. She did not like my answer. Test drove the truck. Loud knocking sounds
coming from the engine, noise from the back drivers side. Thinking it has to deal with something with the wheel. Came back from the test drive
and she is talking to another rep. Acted like we were not there or made us wait on purpose. I was inches from just leaving the keys and
walking out. My son purchased a Honda Accord from them 3 years ago. Did not have any issues and sent family and friends there to
purchase a car. Now this has left a bad taste in my mouth. I don't know if I will go back or refer anyone.
Nov 9, 2021
Response from current dealership:
Hey Pilita,
I apologize about the issues with any wait or delay. We certainly want to make sure there is no pressure involved in our process and hope we can rectify this issue. Call this number: 737-600-2659 and ask for our General Manager, Rob Thompson.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
I apologize about the issues with any wait or delay. We certainly want to make sure there is no pressure involved in our process and hope we can rectify this issue. Call this number: 737-600-2659 and ask for our General Manager, Rob Thompson.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
had us waiting a hour and could not find keys finally found keys then could not start car cause they didn't have battery to remote everyone
was very kind and sent videos later of the car starting up and driving the car
Nov 9, 2021
Response from current dealership:
Hey Deidra,
Sorry about the issue! I am glad we started great, but sad to hear we missed the mark later on. Can we rectify that?
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Sorry about the issue! I am glad we started great, but sad to hear we missed the mark later on. Can we rectify that?
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Oct 15, 2021
Auto Boutique was impressive. The staff was responsive to my emails and calls. I had to drive
over an hour to the dealership to test drive the car I was interested in, and they kindly put the car
on hold for me. Missy was very professional, knowledgeable and helpful during the purchase
process. I am quite pleased with my experience with Auto Boutique, and would not hesitate to
purchase vehicles through them in the future.
Nov 9, 2021
Response from current dealership:
We appreciate the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
I have been looking to see a couple cars here and i live an hour away so i received an email from a woman who works there, but when i send her an email back she never responds. So I have called about the vehicles and every time the car is either not on the lot - someone is using it while their car gets work done, or the car i’m interested in is being worked on. Whenever I ask for a time frame they would think it would be back they say the don’t know. The people on the phones were always nice but I was looking to have purchased a car last week but still no call back on the car that was out. So I will be looking elsewhere.
Oct 12, 2021
Response from current dealership:
Hello!
Call in and ask for me! We understand the frustration with vehicles not being ready, and share that with you all the way. We attempt our best and will continue to improve where we can!
Ask for Zach Edwards when you call in again and let me see what I can find!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Call in and ask for me! We understand the frustration with vehicles not being ready, and share that with you all the way. We attempt our best and will continue to improve where we can!
Ask for Zach Edwards when you call in again and let me see what I can find!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Oct 7, 2021
Contacted them for more info (vehicle history) but they never actually answered any questions and just made some (what seemed to be) auto-generated response about them walking out and looking on the lot to confirm it's still there for sale... but I spose technically they still replied. lol
Oct 7, 2021
Response from current dealership:
Not automated and we would love to work with you! If you provided a number, we should have called! Please call me at the number below so we can get this rolling!
Zach Edwards
614-369-1333
BDC Manager
Zach Edwards
614-369-1333
BDC Manager
Nice priced cars, but they go FAST. If you want a car from them, you better buy quick cause it might be gone
Oct 7, 2021
Response from current dealership:
YES they do and in todays market, it makes it tough on the customer AND the business. We appreciate the understanding! And the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Their salespeople are not supposed to come out to be with a customer. Customers have to go inside for help. Rude.
Oct 7, 2021
Response from current dealership:
Second review? Or a different Shirley? Either way, we have a check-in process to ensure all valid information is available for security and verification purposes. Call in at the number below!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Oct 2, 2021
Correspondence has been good. I’ve made
No decision on the Beetle yet
Oct 7, 2021
Response from current dealership:
Please call when you do! We have received a ton of interest on it! Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Everyone was very nice and Jonathon the salesman was very helpful. I was paying cash for the car and waited for about an hour for the paperwork to sign because other people were trying to secure financing. I thought it made sense to get me done since there was no financing.
After I left the dealer, I drove less than 5 miles and the check engine light came on. I called them and they have yet to return my call. It's been 4 days. I still think I got a decent car but they could at least return my call. I feel as if they knew and just don't care. I'm a senior living on SS and I feel disrespected.
Oct 12, 2021
Response from current dealership:
EDIT: Happy we could rectify the miscommunication! Thank you again Shirley!
Shirley,
This doesn't sound right. I haven't received anything and that is problem. Call me asap!
Zach Edwards
BDC manager
614-369-1333
Shirley,
This doesn't sound right. I haven't received anything and that is problem. Call me asap!
Zach Edwards
BDC manager
614-369-1333
Friendly sales team Jonathon is a good person to deal with made the experience pleasurable everyone was friendly and knowledgeable
Oct 7, 2021
Response from current dealership:
Thank you for the positive review! We love to hear it and I will let him know!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Oct 7, 2021
Response from current dealership:
Thank you for the positive review, Tom!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Left me hanging think I was going to get the cat and they sold it right from under and made me think the car was available don't think I will be coming back.
Oct 7, 2021
Response from current dealership:
Hello,
All of our vehicles are available for purchase before safety inspections are completed by an auction or dealer. Also, we do try to go above and beyond and always feel for the people who have this situation happen. We would love the chance to rectify this. Call the number below!
Zach Edwards
614-369-1333
BDC Manager
All of our vehicles are available for purchase before safety inspections are completed by an auction or dealer. Also, we do try to go above and beyond and always feel for the people who have this situation happen. We would love the chance to rectify this. Call the number below!
Zach Edwards
614-369-1333
BDC Manager
Horrible thry advertised the car wrong and woukd not own up to it and I was stuvk with a car I did not want! Also thr guy finance guy is a slick talker and up the price 5000 more acting like he did me a favor. All around do not deal with this company most of the cars been in a accident!
Oct 7, 2021
Response from current dealership:
Hey Raina!
I checked four different areas to ensure we did not go over or under you. The vehicle, as well as the team, all advised you of the trim. It was on the website, as well as the emails we sent you. I apologize you feel as if we baited but that could not be further from the truth. Hopefully, we can chat soon. You can call the number below anytime and discuss!
Zach Edwards
BDC Manager
614-369-1333
I checked four different areas to ensure we did not go over or under you. The vehicle, as well as the team, all advised you of the trim. It was on the website, as well as the emails we sent you. I apologize you feel as if we baited but that could not be further from the truth. Hopefully, we can chat soon. You can call the number below anytime and discuss!
Zach Edwards
BDC Manager
614-369-1333
Oct 7, 2021
Response from current dealership:
And we appreciate your patience Sierra! Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Sep 11, 2021
Response from current dealership:
Rico,
I looked up your information, and have not been able to find your contact info. Would you please call the number below so we can assist you?
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
I looked up your information, and have not been able to find your contact info. Would you please call the number below so we can assist you?
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
Sep 11, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
After initial call in, response and conversations, service with dealership was excellent. Service desk rep Jordan was trulyextra kind and helpful and Jeremy Long was exceptional in setting up and handling sale of car with me. Kudos to these folks for an outstanding representation.
Sep 11, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Aug 29, 2021
Experience was good the only thing I do not agree with if they put a coating on the vehicle that I did not ask for that should have been showed in the price and not as a separate charge
Sep 11, 2021
Response from current dealership:
Thank you for the positive review! We have this pre-applied for several reasons as we are not a branded dealer and need some security as well, which helps both parties if anything happens in the future.
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Sep 11, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Sep 11, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
The dealer contacted me within hours of my inquiry and I had a lot of questions before the
test drive, as it was over two hours away and I didn't want to waste my time on a flaky
"bait-and-switch." I was skeptical, to be sure, but this dealership was exactly how it is
represented on this site. The car I wanted was available and ready for me when I arrived.
The process is straightforward, no pressure or haggling and I paid exactly what was
quoted in the pre-qualification. The salesperson, Zach, was upfront about everything,
which I appreciated.
Sep 11, 2021
Response from current dealership:
Wow, thank you! I will share with the team, Mark. We are still growing to meet the demands and love to see when the hard work pays off! Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Sep 11, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Aug 10, 2021
Went great!
Sep 11, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Contacted them about a car,they did call me right away. They said the car would be available to look at soon . THEY NEVER CONTACTED ME AGAIN ABOUT THE THE CAR BEING READY. Pretty disappointing. I should have at least been Contacted if it was sold or not available. I thought they would at least help me find something else I was looking for..but nope!!!!
Sep 11, 2021
Response from current dealership:
Scotty,
As long as your email is active, there should be emails being sent unless there is a high priority to discard emails (some have this for spam concerns). Call in at the number below so we can handle this and take the next step!
Thank you,
Zachary Edwards
614-369-1333
Auto Boutique
As long as your email is active, there should be emails being sent unless there is a high priority to discard emails (some have this for spam concerns). Call in at the number below so we can handle this and take the next step!
Thank you,
Zachary Edwards
614-369-1333
Auto Boutique
They contacted me via email to say the car wasn’t actually there yet. It has been over a week and no return communication regarding the vehicle.
Sep 11, 2021
Response from current dealership:
Hello!
There should be emails being sent out on the status twice a week! We also recommend calling actively as well. Please reach out to the number below and ask for me, we can review the vehicle together!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
There should be emails being sent out on the status twice a week! We also recommend calling actively as well. Please reach out to the number below and ask for me, we can review the vehicle together!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
One van they were trying to sell had 4 accidents in the past per the Carfax report. The other
van I wanted to test drive wouldn't start and it took a while for them to get it started. Then,
found out the catalytic converter had been cut off of it (not their fault but had so many vehicles
on the lot that they probably couldn't keep track of what was going on with them all). The van
had lots of scratches and body damage and when I brought the car back from test driving it,
couldn't get the driver's side door to close right. This new huge lot version of Auto Boutique is
NOT like the experience I had when they were a small lot. Very disappointed at the quality of
the vans they were offering.
Aug 6, 2021
Response from current dealership:
Hello,
It sounds like we were honest and upfront, which should be commended on some aspects during this review. We openly discuss any known issues - providing any service or Carfax history we have - to ensure you are not making a decision you would regret.
Dozens of vans on our lot have no issues you mentioned above. But some do. And we are very open about that on the phone, email, or in person. Please call the number below if you have questions, or if there is anything I can do to assist you.
Zach Edwards
BDC Manager
614-369-1333
It sounds like we were honest and upfront, which should be commended on some aspects during this review. We openly discuss any known issues - providing any service or Carfax history we have - to ensure you are not making a decision you would regret.
Dozens of vans on our lot have no issues you mentioned above. But some do. And we are very open about that on the phone, email, or in person. Please call the number below if you have questions, or if there is anything I can do to assist you.
Zach Edwards
BDC Manager
614-369-1333
Miserable experience. Never call back, got me qualified but took 4 days to tell me. Avoid at all costs
Sep 11, 2021
Response from current dealership:
Hey David,
EDIT: You bought from us? Still confused for the one star.
I spoke with Shelbie and she told me she is actively working with you, and you are in the process of buying a car from us? We were waiting on confirmation on which Malibu - the blue or white one - you wanted ran first before we made the mistake of running the wrong vehicle.
Hope this is just a misunderstanding or I have the wrong David? Please call the number and we can rectify this issue.
Zach Edwards
BDC Manager
614-369-1333
EDIT: You bought from us? Still confused for the one star.
I spoke with Shelbie and she told me she is actively working with you, and you are in the process of buying a car from us? We were waiting on confirmation on which Malibu - the blue or white one - you wanted ran first before we made the mistake of running the wrong vehicle.
Hope this is just a misunderstanding or I have the wrong David? Please call the number and we can rectify this issue.
Zach Edwards
BDC Manager
614-369-1333
Aug 4, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Aug 2, 2021
Yes, I was helped by Brandon Prak. Was very nice and very informative about the cars. Very Professional! If you are looking to buy a car I
would talk with Brandon, goes straight to the point.
Aug 4, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Aug 4, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jul 27, 2021
We had great communication and onsite experience at Auto Boutique. After I spotted the car online I gave them a call. James informed me the
car was being serviced and approximately when it would be out on the sales lot. James then promptly gave us a call back that same afternoon
and let us know the car was available. Abby at the front desk gave us a warm welcome and directed us to Missy with the Sales Department.
Within a few minutes, we began our test drive, and after the test drive, Missy thoroughly explained the car history and our buying options.
Everything was clearly communicated and the process was smooth, I would recommend Auto Boutique.
Jul 30, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
I had a wonderful experience here, from start to finish! I was checked in at the front desk by Elizabeth and then Brittany was my salesperson. She seemed very honest and there was seemingly no selling, I told her what I wanted to see, and she pulled it up, no hassle. Sending everyone I know here
Aug 4, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jul 23, 2021
We had an amazing experience with Tyler, the General manager at Auto Boutique. We got a great deal on a Mercedes Benz E350 and absolutely love our car! We recently took it in for an oil change and the mechanic told us he couldn’t find a single thing to add on to the service, it’s as perfect as it gets. Thank you so much, Tyler! We will be customers for life.
Aug 4, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jul 23, 2021
Rapid response
Aug 4, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jul 20, 2021
I was contacted only by email. I received a reply from one Associate that the car was in transit. And did not know when it would be available. A manager emailed me that I would hear from an associate early the next day. That did not happen and I emailed the "manager" as it was indicated in their email. Still no contact. I called the dealer and spoke with McKenzie who left me with buy ;the car sight unseen. "We do not take deposits, It's first come first serve." I live in Michigan! It's in service I will let you know when it's available. I'm still waiting!!!!
Aug 4, 2021
Response from current dealership:
Hey Betty,
Trust me when I say we wish parts came in quicker! But we cannot control the timelines the manufacturers and their transit team set. Please call in and ask for me so I can personally call or email!
Zachary Edwards
BDC Manager
614-369-1333
Trust me when I say we wish parts came in quicker! But we cannot control the timelines the manufacturers and their transit team set. Please call in and ask for me so I can personally call or email!
Zachary Edwards
BDC Manager
614-369-1333
They were very accommodating and it was by far the fastest I have ever purchased a car. No waiting hours on paperwork etc… it was great.
Jul 30, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jul 16, 2021
Was supposed to get back to me about this truck after inspection that was over a week ago never heard anything!!!
Jul 17, 2021
Response from current dealership:
Steve,
I do apologize about the confusion on the truck you are interested in. If you have the time you can reach me in the office and I can look into it for you! There are times vehicles do take awhile to come out of service and this maybe one of those cases. We will definitely do a better job on keeping everyone updated on the step of service the vehicle is in and thank you for the honesty!
Thank you,
Shelbie Azbill
Assistant BDC Manager
(614)369-1333
I do apologize about the confusion on the truck you are interested in. If you have the time you can reach me in the office and I can look into it for you! There are times vehicles do take awhile to come out of service and this maybe one of those cases. We will definitely do a better job on keeping everyone updated on the step of service the vehicle is in and thank you for the honesty!
Thank you,
Shelbie Azbill
Assistant BDC Manager
(614)369-1333
Well I too was interested in a car that apparently hadn’t arrived on lot yet. (So why put it on your website?) I inquired about it on July 3rd they responded back the next day and then I was told they’d be back in contact when it arrived. No contact since and I bought from another dealer !
Jul 17, 2021
Response from current dealership:
lljc1967,
I am sorry about us not keeping you informed to the best of our abilities. There is a chance the vehicle is still in service, but we should have definitely kept in contact with you! We will be changing the way things are processed here and thank you for the honesty. If there is anything we can do in the future please let us know!
Thank you,
Shelbie Azbill
Assistant BDC Manager
(614)369-1333
I am sorry about us not keeping you informed to the best of our abilities. There is a chance the vehicle is still in service, but we should have definitely kept in contact with you! We will be changing the way things are processed here and thank you for the honesty. If there is anything we can do in the future please let us know!
Thank you,
Shelbie Azbill
Assistant BDC Manager
(614)369-1333
Jul 9, 2021
The car I asked about was “being inspected” for 2 weeks. They were supposed to contact me when it was ready for a test drive. They never let me know.
Jul 10, 2021
Response from current dealership:
Hey Chris,
We cannot control parts delivery. The vehicle you inquired on was waiting on a part that the entire nation is struggling to find right now. We are doing our best. We always offer vehicles in a similar price range that are available, however we also understand that the customer usually wants the vehicle they inquire on. Hopefully, the part comes in soon!
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
We cannot control parts delivery. The vehicle you inquired on was waiting on a part that the entire nation is struggling to find right now. We are doing our best. We always offer vehicles in a similar price range that are available, however we also understand that the customer usually wants the vehicle they inquire on. Hopefully, the part comes in soon!
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
Very good people let you know everything thing you need to know about the vehicle. I was looking at, Sales person I made it very easy
Jul 10, 2021
Response from current dealership:
Hey Eric,
We always try to be upfront and honest! Regardless! We appreciate the time and look forward to working with you in the future!
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
We always try to be upfront and honest! Regardless! We appreciate the time and look forward to working with you in the future!
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
I normally don’t post reviews. However, this place is a joke! I have been interested in one of their vehicles for the past 3 weeks. I have waited for it to arrive on the lot. I texted back and forth with someone regarding this. I was told an out of state specialist was going to call me. And of course, no one ever called! The vehicle is gone!
Jul 2, 2021
Response from current dealership:
Hey Samantha,
I understand the frustration, however the vehicle did not pass inspection after installation, and we cannot sell a vehicle that did not meet the standards needed. We would love to try and rectify this. If you could, call the number below and I will do what I can!
Thank you,
Zach Edwards
614-369-1333
BDC Manager
I understand the frustration, however the vehicle did not pass inspection after installation, and we cannot sell a vehicle that did not meet the standards needed. We would love to try and rectify this. If you could, call the number below and I will do what I can!
Thank you,
Zach Edwards
614-369-1333
BDC Manager
Jun 26, 2021
I bought two cars from this dealership, the guy who runs this dealership is a very nice guy who can help you with giving you good advices about the cars and you will find the best deals in that lot.
Pretty sure the vehicle listed does not exist, as soon as they found out I was not interested in anything else they ghosted me. Still waiting for a reply on when this vehicle would be available for a drive.
Jun 23, 2021
Response from current dealership:
Hello,
The vehicle does exist! The parts? That's another story. Unfortunately, we are at the mercy of the manufacturers on parts that are on back-order. We cannot control this; we also understand the frustration. But we cannot sell or test-drive vehicles until they are safe or meet standards. We will surely let you know once it passes inspection if you are still interested!
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
The vehicle does exist! The parts? That's another story. Unfortunately, we are at the mercy of the manufacturers on parts that are on back-order. We cannot control this; we also understand the frustration. But we cannot sell or test-drive vehicles until they are safe or meet standards. We will surely let you know once it passes inspection if you are still interested!
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
Jun 18, 2021
They were quick to respond. Polite and friendly; attempted to be very helpful. However, I’m looking for a new (2021) Trax with specific details
Jun 19, 2021
Response from current dealership:
We appreciate the positive review, Ida! Hopefully in the future we can work together again!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Nothing ti really say here, I was informed that the vehicle wasn't ready for sale because it was srill being
inspected.
Jun 16, 2021
Response from current dealership:
Hey Fred!
We are currently experiencing extreme shortage on parts from the manufacturer. Every day, we reach out to them to ensure everything is still being sent; the issue right now is getting them in apprpriately and we fully sympathize with how frustrating that can be for our consumers.
We will do our best with the timelines given to us and hopefully have you in a new vehicle! Thank you for the review, and we hope to work with you in the future!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
We are currently experiencing extreme shortage on parts from the manufacturer. Every day, we reach out to them to ensure everything is still being sent; the issue right now is getting them in apprpriately and we fully sympathize with how frustrating that can be for our consumers.
We will do our best with the timelines given to us and hopefully have you in a new vehicle! Thank you for the review, and we hope to work with you in the future!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Jun 15, 2021
Great experience salesperson very helpful
Jun 15, 2021
Response from current dealership:
Hello Deborah!
We appreciate the positive review!
Regards,
Zach Edwards
BDC Manager
614-369-1333
We appreciate the positive review!
Regards,
Zach Edwards
BDC Manager
614-369-1333
I bought the 2017 Honda Accord LX, and had a great experience with the sales person Austin.
The front desk girl was really nice too and talked to me while waiting for Finance which took a
long time. They couldn't use the lender I wanted to use because of the fees they were trying to
charge. I have a recent discharged bankruptcy and they did there best so I will refinance in year
or so. Overall it was a great experience, I did complained about the tires and they are putting
brand new tires on my new car next week. They are very resonsible and professional too.
Deffenitly would buy from them again.
Jun 11, 2021
Response from current dealership:
We appreciate the open and honest review! As a high-volume dealer, our work ethic never stops and there are times where we missed the mark on wait times. I will see what we can do to work on that. But I am glad to hear your time was filled and ended with the car you wanted!
Thank you and we hope to work with you in the future!
Zach Edwards
BDC Manager
614-369-1333
Thank you and we hope to work with you in the future!
Zach Edwards
BDC Manager
614-369-1333
Jun 9, 2021
Response from current dealership:
Hey Rod,
We appreciate the efforts in working with us. We try to make out-of-state deals flawless, but shipping can usually determine the end-result for some, and unfortunately, we cannot control their cost.
Hopefully in the future, we can mitigate these issues so that we can have another chance to make a deal. We again appreciate your time, and we will be here when you need it!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
We appreciate the efforts in working with us. We try to make out-of-state deals flawless, but shipping can usually determine the end-result for some, and unfortunately, we cannot control their cost.
Hopefully in the future, we can mitigate these issues so that we can have another chance to make a deal. We again appreciate your time, and we will be here when you need it!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Jun 5, 2021
Response from current dealership:
No, you're epic! Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jun 2, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Went to dealer for an appointment, called to let them know I was going to be late. Person that answered acted very unprofessional like they were on drugs and never left their name. Got to dealership, salesperson treated me like I didn't have the money to pay for car even though I had 3000 dollars cash in hand. Test drove car, there were issues with it, came back dropped off key and salesperson tries to argue with me via text message. Went to different dealer, even though I didn't buy a car, I was treated like royalty compared to my experience here
Jun 9, 2021
Response from current dealership:
Hey Michael,
I would really appreciate a call personally at the number provided below. Or you can email me at zach.edwards@autoboutique.com.
I would like to review the call with our agent you spoke to, as this would be very serious. As for the texting, I would like to find out the salesperson involved so the management team can review the situation.
I am available seven days a week. I look forward to rectifying this issue.
Thank you,
Zach Edwards
BDC Manager
614-369-1333 ext. 2122
I would really appreciate a call personally at the number provided below. Or you can email me at zach.edwards@autoboutique.com.
I would like to review the call with our agent you spoke to, as this would be very serious. As for the texting, I would like to find out the salesperson involved so the management team can review the situation.
I am available seven days a week. I look forward to rectifying this issue.
Thank you,
Zach Edwards
BDC Manager
614-369-1333 ext. 2122
Eventhough we didn't purchase a vehicle; these guys were exceptional and really did a thorough job on showing us every defect, which shows that they care(hats off to Brandon thanks man)! I would definitely buy from these guys
May 28, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
May 28, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
May 15, 2021
Good costumes service
May 18, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
May 8, 2021
Sales rep extremely nice and professional
May 10, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
May 6, 2021
I feel they could have washed the car and thrown a little armor all around. It was filthy and looked like it had been deserted
May 8, 2021
Response from current dealership:
Hey Dale,
I apologize the vehicle was not cleaned up to par. There are times when vehicles become available and we do not get a chance to clean up before the guest comes in, as it just left inspection. We are improving as best we can when we miss these chances. We appreciate the feedback!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
I apologize the vehicle was not cleaned up to par. There are times when vehicles become available and we do not get a chance to clean up before the guest comes in, as it just left inspection. We are improving as best we can when we miss these chances. We appreciate the feedback!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
May 1, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Apr 21, 2021
They kept me updated on availability.
Apr 22, 2021
Response from current dealership:
Thank you Lois! We try our best. Have a great week!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
It was a pleasent experience the staff extremely helpful professional and went the extra mile to answer my questions they get a 10+ in my book
Apr 9, 2021
Response from current dealership:
Glad to see our team did it right! We are here when you need it!
Thanks,
Zach Edwards
BDC Manager
614-369-1333
Thanks,
Zach Edwards
BDC Manager
614-369-1333
Apr 3, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Apr 3, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Apr 3, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Mar 28, 2021
I told them I
definitely
wanted to
buy this car.
The man
wouldnât take
my name.
Said to keep
calling back
every day to
check on it as
it was in the
shop. I
emailed and
said I
definitely
wanted it.
Two days
later they
emailed me
saying it was
sold.
Apr 3, 2021
Response from current dealership:
Hello!
I would like to try and see what happened here. We typically have hundreds of inquiries for our vehicles at one time, and usually will put customers into an email que that updates the exact step the vehicle is in. The downside is that it is first-come-first-serve.
I would like to see where we missed the mark. You can email me at zach.edwards@autoboutique.com, or call the number provided below.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
I would like to try and see what happened here. We typically have hundreds of inquiries for our vehicles at one time, and usually will put customers into an email que that updates the exact step the vehicle is in. The downside is that it is first-come-first-serve.
I would like to see where we missed the mark. You can email me at zach.edwards@autoboutique.com, or call the number provided below.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Apr 3, 2021
Response from current dealership:
Thank you for the positive review! We are doing our best!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Apr 3, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Everything went fairly smooth I drove 2 1/2 hours to get this car with check in hand the only flaw was it took so long to get me through the financial part of it I didn't getting out of there until after 8:00 p.m. I was there for 2 and a 1/2 hours to had someone a check....But Got a great deal and I will look and Auto boutique again in the future....
Apr 3, 2021
Response from current dealership:
Hey Rodney,
We apologize it took so long to get through the financing portion. It can become pretty tough on the Finance Managers to get answers right away from lenders, and we are working on improving that as best we can.
We appreciate you giving still choosing us for your next ride! Congrats!
Thanks,
Zach Edwards
BDC Manager
614-369-1333
We apologize it took so long to get through the financing portion. It can become pretty tough on the Finance Managers to get answers right away from lenders, and we are working on improving that as best we can.
We appreciate you giving still choosing us for your next ride! Congrats!
Thanks,
Zach Edwards
BDC Manager
614-369-1333
Jun 9, 2021
Response from current dealership:
Hello,
Our documents are standard, as there is processes and people in place that we pay to have the back-end work completed for your documents. We apologize the price is not in line with what you would have liked, but hopefully getting the vehicle at thousands below market value helped the sting!
We would love to work with you in the future, and will certainly be here if you need us!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Our documents are standard, as there is processes and people in place that we pay to have the back-end work completed for your documents. We apologize the price is not in line with what you would have liked, but hopefully getting the vehicle at thousands below market value helped the sting!
We would love to work with you in the future, and will certainly be here if you need us!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Mar 12, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Mar 12, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique
Zach Edwards
BDC Manager
Auto Boutique
Mar 3, 2021
Friendly and efficient seemed trustworthy enough
Mar 3, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Mar 2, 2021
big help
Mar 2, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Had an amazing time at Auto Boutique. They were super responsive and had some of the best customer
service. I worked with Austin Martin when buying my 2017 Chevrolet Equinox. Some great inventory, best
prices, and awesome people. Definitely recommend!
Mar 2, 2021
Response from current dealership:
I will let Austin know of your kind words! We hope to have you back soon.
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Thank you,
Zach Edwards
BDC Manager
614-369-1333
They were very nice people with good business acumen . They were very concern with our transaction, they
did every thing possible for us to have the car. Great job guys
Mar 2, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Mar 2, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Feb 27, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Feb 25, 2021
This place is a complete joke! Every vehicle we looked at said clean Carfax online but all had damage or accidents. The cars have not been detailed and many had cigarette burns and smoke smell yet they still charge the $500 fee. Financing is a scam, they doubled the quoted interest rate and refuse to take check for title so it is impossible to get your loan from your own bank. Complete SCAM!
Feb 27, 2021
Response from current dealership:
Hello,
Not only do we provide free Carfax's for all of our cars online, and in store; we also work directly with lenders and provide pricing so that the bank can easily issue a cashiers check for the amount needed. Scam is a strong word, considering the banks are the one's who give our the rates and fees. Not us.
As for the interior, we offer to go out ourselves to find any blemishes the customers asks for, so that to ensure they will be prepared for their visit. We do the best we can with the interior, and will even ask if a smoker's vehicle is not preferred, but we cannot know whether
More ...
Not only do we provide free Carfax's for all of our cars online, and in store; we also work directly with lenders and provide pricing so that the bank can easily issue a cashiers check for the amount needed. Scam is a strong word, considering the banks are the one's who give our the rates and fees. Not us.
As for the interior, we offer to go out ourselves to find any blemishes the customers asks for, so that to ensure they will be prepared for their visit. We do the best we can with the interior, and will even ask if a smoker's vehicle is not preferred, but we cannot know whether
This dealership ran my credit after I contacted them about an XT5. They did not contact me back on any occasion. I had to continuously contact them to get information. I was APPROVED for the vehicle, however they added 5,600 in fees which was unnecessary, and I had to have my fiance speak with them to even be told my interest rate or payment amount. Ofcourse due to their inquiry my credit took a hit. Why have even ran my credit If there was no intention to sell me the vehicle that I was approved for. I have still not received a call back from financing it has been 3 days.
Feb 22, 2021
Response from current dealership:
Hello,
Could you please call in to our location (614-369-1333) so that we may rectify this issue? Everything is notated and recorded so I want to ensure we are doing everything we can to assist you.
Thank you,
Zach Edwards
614-369-1333
Auto Boutique
Could you please call in to our location (614-369-1333) so that we may rectify this issue? Everything is notated and recorded so I want to ensure we are doing everything we can to assist you.
Thank you,
Zach Edwards
614-369-1333
Auto Boutique
Feb 27, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Feb 17, 2021
Called and asked about any issues with this vehicle, as the price was rather low. Said no problems, it was a trade-in and had been on the lot for awhile, just wanted it gone. He was aware that I would be driving 2 hours (each direction), prepared to purchase if all was well. When we arrived, there was a (small) crack in the windshield, the tires were going to need replaced very soon, the passenger side back automatic door made a horrible clunking sound, and the alignment seemed off. I was pretty desperate to find a vehicle and offered $500 less than asking price, thinking that would ABOUT cover the repairs necessary. I was told that those issues had already been taken into consideration on the price. Whoa! That’s NOT what I was told on the phone! Needless to say, did not purchase and walked away very angry to have wasted an entire day screwing around with a dealer that was far less than honest! Would NOT recommend!
Feb 17, 2021
Response from current dealership:
Hello Briean,
I was able to review the call and correspondence between you and the representative you worked with. If you could, please call me at the number below, or email me: zach.edwards@autoboutique.com
There were a few instances during the correspondence that I wanted to clarify so that this issue does not persist in the future. And hopefully, nix any lingering pieces that are still floating around.
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
I was able to review the call and correspondence between you and the representative you worked with. If you could, please call me at the number below, or email me: zach.edwards@autoboutique.com
There were a few instances during the correspondence that I wanted to clarify so that this issue does not persist in the future. And hopefully, nix any lingering pieces that are still floating around.
Thank you,
Zachary Edwards
BDC Manager
614-369-1333
Feb 16, 2021
Quick reply
Feb 27, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Feb 27, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
Feb 27, 2021
Response from current dealership:
Thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Zachary Edwards
BDC Manager
614-369-1333
I had the best experience, they are very professional and their prices are very reasonable no hidden fees and very honest I’ll definitely buy from them again and recommend it to all my friends,
Thank you so much for everything
Feb 9, 2021
Response from current dealership:
Mohamed,
We truly appreciate the kind words. We thank YOU for giving us the opportunity! Letting the team know people are appreciating the hard work.
Regards,
Zachary Edwards
BDC Manager
614-369-1333
We truly appreciate the kind words. We thank YOU for giving us the opportunity! Letting the team know people are appreciating the hard work.
Regards,
Zachary Edwards
BDC Manager
614-369-1333
Zachary helped me finish the financing process of my purchase. Pierce was quick with obtaining the vehicles for me to test drive even in this really cold weather.
Feb 8, 2021
Response from current dealership:
Shauntiel,
Thank you for the positive review! I will let both Zach's know the great job they did and we hope you enjoy your new vehicle! Stay warm out there!
Thank you,
(another) Zachary Edwards
BDC Manager
614-369-1333
Thank you for the positive review! I will let both Zach's know the great job they did and we hope you enjoy your new vehicle! Stay warm out there!
Thank you,
(another) Zachary Edwards
BDC Manager
614-369-1333
Feb 7, 2021
Very responsive but ended up finding a different vehicle at another dealership. Car was taking too long to come in after it was already posted online.
Feb 8, 2021
Response from current dealership:
Amanda,
I apologize about the wait, as we hoped to be the one to sell you a new vehicle. Unfortunately, with everything going on, the transporters have been backed up and it has delayed shipping with vehicles, and parts. But we strive to try and communicate exactly what is going on to keep the consumer updated.
Regardless, we appreciate the opportunity and hope in the future when everything settles down, that we can work together again. Enjoy the new ride and thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
I apologize about the wait, as we hoped to be the one to sell you a new vehicle. Unfortunately, with everything going on, the transporters have been backed up and it has delayed shipping with vehicles, and parts. But we strive to try and communicate exactly what is going on to keep the consumer updated.
Regardless, we appreciate the opportunity and hope in the future when everything settles down, that we can work together again. Enjoy the new ride and thank you for the positive review!
Zachary Edwards
BDC Manager
614-369-1333
Austin was great! I highly recommend asking for him when you make an appointment to go!! A++++ service!
Feb 5, 2021
Response from current dealership:
Hello!
We love seeing this! We appreciate the kind words and will most certainly let Austin know. Enjoy the ride and let us know how else we can help in the future!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
We love seeing this! We appreciate the kind words and will most certainly let Austin know. Enjoy the ride and let us know how else we can help in the future!
Thank you,
Zach Edwards
BDC Manager
614-369-1333
Feb 4, 2021
They were great
Feb 5, 2021
Response from current dealership:
Thank you for the positive review, Jojo!
Zach Edwards
BDC Manager
614-369-1333
Zach Edwards
BDC Manager
614-369-1333
Jan 31, 2021
The salesman was very knowledgeable and helpful in choosing a car. Was disappointed the car was not washed and cleaned.
Feb 5, 2021
Response from current dealership:
Paul,
Thank you for the positive review. When it comes to cleaning the vehicles, there are times when we miss, or simply could not get to the vehicle in time (it was probably recently test-driven by other customers). We are taking the feedback as a means to finite the details so this won't happen.
Again, thank you for allowing us the pleasure of working with you. And we look forward to the future!
Regards,
Zach Edwards
BDC Manager
614-369-1333
Thank you for the positive review. When it comes to cleaning the vehicles, there are times when we miss, or simply could not get to the vehicle in time (it was probably recently test-driven by other customers). We are taking the feedback as a means to finite the details so this won't happen.
Again, thank you for allowing us the pleasure of working with you. And we look forward to the future!
Regards,
Zach Edwards
BDC Manager
614-369-1333
Jan 25, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Jan 25, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Jan 21, 2021
Did not purchase but that was due to my timing. Dealer was VERY responsive and VERY helpful. Will certainly be using them moving forward when the time is right.
Jan 21, 2021
Response from current dealership:
Hey Dan,
We are very high volume and do our best. We appreciate the understanding and hope to one day do business! Appreciate the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
We are very high volume and do our best. We appreciate the understanding and hope to one day do business! Appreciate the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Received a quick response from the dealership only for them to tell me the car they were
advertising could not be sold because they were waiting on parts for it and that they did
not know when they would have the parts needed to sell it. Thought it was kind of
inappropriate to advertise a car you have no intention of selling.
Jan 21, 2021
Response from current dealership:
Hello Matthew,
As you probably know, the economy is still experiencing a global pandemic. We cannot control the timelines sent to us by the manufacturer for parts needing to be replaced as materials and shipping have been hit hard during these times. I apologize the agents could not give you a definitive timeline on when they would arrive, however not even the manufacturer can always give them, and we are at their mercy. Make no mistake: no dealership opens their doors not wanting to sell a car.
If there's anything we can do, please let me know. We do have a follow-up process that updat
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As you probably know, the economy is still experiencing a global pandemic. We cannot control the timelines sent to us by the manufacturer for parts needing to be replaced as materials and shipping have been hit hard during these times. I apologize the agents could not give you a definitive timeline on when they would arrive, however not even the manufacturer can always give them, and we are at their mercy. Make no mistake: no dealership opens their doors not wanting to sell a car.
If there's anything we can do, please let me know. We do have a follow-up process that updat
Jan 14, 2021
Informative and professional.
Jan 21, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Jan 9, 2021
The dealer o talked to seemed very nice on the phone. Told him we really wanted this van but live 2 hours away. He said he would contact me or my husband. We never got a phone call and I got an email saying it sold a week after I talked to him. Very very upset and not impressed with customer service doing that to somebody.
Jan 11, 2021
Response from current dealership:
Hey Debbie,
I apologize that you were not able to see the vehicle. We typically receive a few hundred inquiries on each vehicle before they even hit the lot, it becomes tough to manage, and we overlooked your situation. I apologize this happened! We would like to see how we can be better.
You can email me at zach.edwards@autoboutique.com with information on what we can improve on and I will gladly receive it.
Thank you,
Zach Edwards
BDC Manager
I apologize that you were not able to see the vehicle. We typically receive a few hundred inquiries on each vehicle before they even hit the lot, it becomes tough to manage, and we overlooked your situation. I apologize this happened! We would like to see how we can be better.
You can email me at zach.edwards@autoboutique.com with information on what we can improve on and I will gladly receive it.
Thank you,
Zach Edwards
BDC Manager
I was told to come in a hour away, no home delivery and they do not know how to pull up my prequalified loan offer from westlake. Anyhow they didn't seem to know what to do and i certainly don't if they don't
Jan 12, 2021
Response from current dealership:
Hey Ivan,
Could you reach out to me (zach.edwards@autoboutique.com, or call in at 614-369-1333) so that we could further figure out the problem and rectify it?
Thank you,
Zach Edwards
Auto Boutique
Could you reach out to me (zach.edwards@autoboutique.com, or call in at 614-369-1333) so that we could further figure out the problem and rectify it?
Thank you,
Zach Edwards
Auto Boutique
Jan 8, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Jan 5, 2021
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 23, 2020
Response from current dealership:
Thank you for the positive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Started slowly because they were busy for a Sunday afternoon but Kyle ended up providing great service. The whole team including Austin
and Charlie helped make the deal go smoothly, but Kyle really went above and beyond making sure the Lincoln looked great. He's a true car
guy and pays attention to details. I HIGHLY recommend Kyle to everyone.
Dec 21, 2020
Response from current dealership:
We love to hear that! I will ensure Kyle knows about your post and we here at Auto Boutique thank you for the kind and positive review!
Thank you,
Zach Edwards
BDC Manager
Auto Boutique
Thank you,
Zach Edwards
BDC Manager
Auto Boutique
This dealership was not pleasant to deal with over the Internet… I asked for specific information being as I was located over an hour away and they repeatedly told me I could make an appointment to come in. Needless to say they lost my business
Dec 21, 2020
Response from current dealership:
Hello! We apologize for not answering the questions you inquired about. We try to be very informative and it seems we missed the mark with you and I would like a chance to rectify that to see how we can become better going forward.
Email me at zach.edwards@autoboutique.com with what we failed to delivery during your experience with us.
Thank you,
Zach Edwards
BDC Manager
Email me at zach.edwards@autoboutique.com with what we failed to delivery during your experience with us.
Thank you,
Zach Edwards
BDC Manager
Dec 20, 2020
Great!
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 8, 2020
They responded very quickly.
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 8, 2020
Did not purchase a vehicle from them, but they responded back to me quickly and only contacted me a few times. I don't like places that bother you alot
Dec 7, 2020
All I can say they are great
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 5, 2020
Good. Didn’t buy the car though
Dec 21, 2020
Response from current dealership:
Thank you for the postive review!
Zach Edwards
BDC Manager
Auto Boutique Ohio
Zach Edwards
BDC Manager
Auto Boutique Ohio
Dec 1, 2020
Very unprofessional ladies at the desk. Telling someone that car they are interested in isn’t ready because they are waiting on parts!??! Made me not want to buy a car from them!!!
Nov 30, 2020
I found these folks to be helpful and may still purchase through them.
Nov 30, 2020
When I got to dealer I found out this car had a structural damage problem.
I found another car while I was there that I liked.
And when we were doing the paper work they added a $500.00 paint protection I didn’t ask for.
And told me it was there policy to put on all car sales.I was not happy about that. Very slow to close the sale. Took over 4 hours for this process.
Nov 30, 2020
Response from current dealership:
We have a free carfax available to view for every single one of our vehicles on our website. This way you are able to see each and every vehicles history report before coming to the dealership and there are no surprises! We also advertise all of our fees on all of our advertisement so you are able to view those prior to coming to the dealership also. There is a disclaimer on all of our listings that our prices do not include tax, title , registration, documentation fees, or zurich shield paint & fabric protection ($499). There should be absolutely zero surprises when coming to our dealersh
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They did respond and wanted me to come test drive it . I told them I lived in Pittsburgh and I saw that delivery fee was included in the price of car . Got an email saying the car had not arrived on lot as of yet and yes delivery was included. Received email Saturday saying car was not available!
Dec 21, 2020
Response from current dealership:
We do apologize for the inconvenience. Our mechanics will sometimes identify issues with the vehicle during the inspection that the previous seller did not disclose, which we send back. It is an unfortunate situation, but at least our mechanics found the issue before selling it. We will use this information from you to improve as much as we can!
Thank you,
Zach Edwards
BDC Manager
Auto Boutique Ohio
Thank you,
Zach Edwards
BDC Manager
Auto Boutique Ohio
Nov 23, 2020
They contacted me but the car I am interested for is not available yet, so I am waiting for my it. Thank you.
This was a super weird experience. I was contacted immediately, but when I wrote back with questions I got no response. When I arrived they assigned me a salesman, different than the person I had been talking to. They pulled up the car with a massive flat tire, no gas in it, and a broken seatbelt that tried to trap me in the car. What a waste of time!
Nov 1, 2020
Phenomenal experience
Oct 25, 2020
Dealer was too far away. But response timely
Oct 19, 2020
I live 2 hours away from this dealer. I was preapproved for a loan with capital one and told them I
wanted to buy an auto they had on the lot. I was told the finance department will process my order in
the morning when they open. Also, They would hold the vehicle since I started the finance process.
After not hearing anything from the dealership The next morning I contacted them and was told, there
was someone test driving the vehicle I explained I was already in processing to purchase the auto. the
salesperson told me Their policy was first come first serve.
If they can pull a switch and bait with me, I wonder what other practices they use to sell cars. I would
not use them ever in the future.
Oct 19, 2020
Response from current dealership:
We apologize for your experience, however we typically do not hold vehicles whatsoever. If we run your credit application and get an approval we will typically hold it for a day to give you the opportunity to drive in and purchase it. Our customers who are physically present do take priority over online customers, and our finance team works on the online applications when they do not have a customer physically present. If we were not able to run your application yet, we are not able to hold the vehicle. We do not understand how we pulled a "bait and switch" with you when you never ev
More ...
Oct 16, 2020
He answered my questions regarding the car. This dealership had offered the fastest response time and are very accommodating.
Oct 9, 2020
Staff were nice but vehicles were thrashed and extremely dirty. Viewed multiple vehicles and all were in very bad condition.
Oct 1, 2020
Very good
Sep 29, 2020
Good experience. That being said, the car had already sold :(
Sep 20, 2020
Sales person it was very helpful and know what he was doing!
Sep 20, 2020
I told them I wanted the truck and They set up a time for me to come and look at it then they
called back an hour later and canceled
Sep 12, 2020
They contacted same day me and sent me a video of the car Great customer service in sales
Sep 4, 2020
Great de
Hi!!! I recently got a new car from Auto Boutique ! I am newly divorced and needed a new car.... income wasn’t so high and hasn’t been for sometime! Didn’t look good having a new job on my loan! But, CHARLIE from Auto Boutique really worked with me and was patient with the whole process!!!! Loving my new 2016 Jeep Patriot High Altitude (black) did drive a 2013 Dodge Dart crazy highlighter green/yellow! Missed having a SUV!! So far love it! Only been a day so far! But absolutely love and loved that they held the car for me for a whole day while I worked on the loan and co signer! Thanks guys! Thanks CHARLIE
Came in and this place was busy! They don’t negotiate but their prices are better than anywhere by a big margin. The sales manager Tyler helped my wife and I. He was running the floor and taking customers! Checking in with everyone while making sure our needs were met. I would highly recommend! You cannot find these prices anywhere but here!
Aug 8, 2020
The car I inquired about was sold late that night prior to my next days scheduled visit. Although the car was gone I did get a call prior to them opening the next day. We were able to settle on another automobile. The whole experience was quick and very smooth.
Jul 29, 2020
This dealer throws a $495 paint and interior coating on top of the price of the vehicle. So expect to pay that much more for the vehicle. My daughter found a car that she liked on Saturday. My credit union is not open on Saturday so I told them I would bring them a check on Monday. I was told to call before I came to see if the vehicle was still there. I was told they do not hold vehicles. That is not very good business.
Jul 27, 2020
The Dealer had a speedy response. Sadly the car I wanted was not available, but the staff did
assure me that they could assist looking for something else.
Jul 12, 2020
Quick responses.
Jul 5, 2020
Dealer did respond yet soon discovered the car had a salvage title, so.no longer interested.
Jul 3, 2020
Dealer sold car before my “scheduled” appointment to test drive without making me aware there was another buyer. Horrible communication!
The vehicle that I had driven hours to see was damaged in a collision according to the dealer.
They offered to show me other vehicles which were priced significantly higher instead. They then said that they would call me back after their repair shop had created an estimate, to let me know whether or not the vehicle would become available again, or if it would be sent to auction. I never received a call back.
To me, this felt like a bait and switch strategy to attract business. Overall, I did not find this dealer to be terribly professional.
Jun 19, 2020
I called in for a vehicle that I was interested in but it had sold, John was helpful in trying to find something else that would fit my needs and my budget unfortunately could not find one. I will continue to monitor their inventory for further vehicles.
Jun 19, 2020
I spoke to John a couple days ago and had a wonderful experience. He was able to answer all my questions in a kind manner. Really great customer service. I would definitely ask for John to speak to if I call back again.
Jun 17, 2020
Great response. Very prompt and answered all my questions.
Jun 15, 2020
Auto Boutique was a good experience and Kyle was a great guy to work with. His personality made the experience even better. Charlie in finance was also a heck of a guy to work with. I'd buy from them again
Jun 7, 2020
They were quick to respond and informative on questions. I did not purchase a vehicle from them but would consider another one from them if it met my search criteria.
Jun 5, 2020
Disappointed as I was told they would notify me when the car arrived and then only notification I received was after it was sold
Total trash! Was neglected, wasnt greeted, sales agent Nicole was combative and argumentative when I finally had asked if i was invisible. The car wasdisgusting and beat up. I wouldnt have paid more then 9000$ for that garbage can, there literally was trash in the car. And upon return Nicole argued with me about giving me back the copy of my ID. Cause i am a victim of identity theft and i will safe guard my info, also i knew i wasnt staying or coming back. Your staff needs retrained!
Didn't end up with this car but they were super helpful! I got a 2017 Toyota Camry...theyre prices are NON NEGOTIABLE but I got a great car with a great price & 6% APR & NO down payment with a cosigner & my credit is awful! But I have a great car, low miles & great cost! & they were friendly & helpful.
May 24, 2020
Dealer got back With me in a timely manner and told me vehicle was no longer available. I appreciated the promptness
May 22, 2020
easy to work with and not high pressure. did not buy at this time but would not rule out one of their cars in the
future
May 21, 2020
Excellent service
May 21, 2020
Great
May 17, 2020
Responded to my request very quickly
You're typical old gas station used car dealer. The lady that was my sales rep was
excellent she was very nice and attentive despite being very busy with what appeared to
be multiple clients. However that was the only positive of the experience. The vehicle I
drove had several issues that weren't of major concern to me as I do my own auto
mantanice but when I asked is the price could be reduced to allow for these issues to be
fixed that's when the "boss" entered. This guy quickly came to the car walked around it
without even looking at the issues I had pointed out and walked away. Nothing said to me
no intro or what are the issues here just walked around the car and back inside. Later the
sales rep tells me the boss said its fine the way it is and that the price! Well given that the
issues I had weren't just cosmetic and actual safety and vehicle operation issues I politely
thanked the young lady for her time and let her know I'd be in touch. So beware when
shopping here.
The service here is horrendous. I sent
4 request for the same car and only
managed to get one half assed
response from a disinterested
incompetent sales woman. After
messaging the dealership for the
third time the saleswoman finally
reached out to me by email. I told her
I wanted to purchase the Venza and
what would I need to do because I
was already pre-approved by
Westlake. She said first you need to
fill out our application. So I went to
directly over to their website and
filled it out. I sent the saleswoman
another message saying I completed
the application and where do we go
from here. She sent me another
message the next day saying you
have to fill out the application. When
I responded that I had filled out the
application the saleswoman
disappeared and never came back. I
subsequently reached out to the
dealership a few more times through
calls and emails. The last time I
called I was told the car wasn't
available for sale because it was in
the shop.
May 13, 2020
Professional and positive
May 9, 2020
Good
May 7, 2020
These guys
completely blew me
off. Tyler initially
contacted me, I
asked him some
questions and then
never heard from
them again. That’s
too bad-
May 6, 2020
They are very professional and seemed like they genuinely wanted to help me buy a car.
Apr 30, 2020
Response was quick amid this covid ordeal
I was just comparing prices for same model year and they didn’t have a price
Apr 23, 2020
Was contacted by the dealer - a day after I went to see cars at other dealers.... found a
vehicle somewhere else in the mean-time. Want to make a deal - need better response
time....
Apr 9, 2020
excellant follow through great staff
Apr 9, 2020
Returned the call immediately. Was very pleasant and knowledgeably about the vehicle.
Apr 7, 2020
Rough experience working with Tom... no attention to detail, poor at providing feedback and then found out a week into the conversation the vehicle had already been sold prior to my initial call. Very disappointing experience with this A&L team member.
Apr 7, 2020
Response from current dealership:
Sir, we have never had a single employee named Tom at our store. If this review was meant for another dealer please remove it from our page. You had also stated you were disspointed with your experience with this A&L team member- We do not even know who or what A&L is, as it is definitely not us
Apr 2, 2020
Response from current dealership:
Please do not state inaccurate facts as we are taking this pandemic quite seriously. There is tape marked all throughout the showroom floor spacing all waiting areas 6 feet apart. There is even tape on the floor of the finance offices showing customers how far back they should be seated. There is hand sanitizer in every office, as well as on every sales desk, and even the coffee tables in the lobby. We disinfect all surfaces on a daily basis. Short of providing customers with facemasks (which some hospitals are not even able to acquire currently) we are taking every possible precaution availab
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Mar 21, 2020
I already own a Venza and wanted to purchase another for my husband. I would have gladly put money down in this vehicle and purchased it after seeing it. I was told the vehicle wasn’t even in their town yet and was asked if I would like to see some of their other vehicles. I said no, and they told me they would contact me as soon as they received it. They never did. I believe they are a scam. I don’t think they ever had this vehicle and the salesman was less than helpful. Go somewhere else because this dealership has no integrity.
Mar 15, 2020
Yea the guys were really friendly and everything I would send people to thrm
Very nice automobiles there; staff was very nice; however the purchase policies there make it difficult to buy a car even with good credit/ funds available. You either finance through them or have cash. They will not work with you even if your already approved by your local bank. Was a little disappointed with the interior cleanliness, I did purchase the car and went straight home to clean the interior ( in my opinion not something somebody should have to do on a happy day of purchasing a new/ newer vehicle).
Mar 10, 2020
Prior to showing up at the dealership, the experience went well. Once I got there, the salesman got me a car to test drive, then left. The car had been in a wreck and I wasn't given the CarFax until I was ready to sign. If you want the cheapest price out there w/o a warranty, then by all means Auto Boutique is the place for you.
Mar 9, 2020
The silver Nissan Versa SV is a good riding, looking and functioning vehicle but my daughter chose the Dodge Dart. Thank you for your assistance in finding a reasonably priced and good looking and running, vehicle.
Mar 3, 2020
Replied to me very quickly and they were very helpful
Feb 20, 2020
Great selection of cars and reasonable pricing, call ahead for test drives most vehicles
may take a bit to get moved around. Some vehicles are a bit on the rough side and may
need a good cleaning before delivery.
Feb 20, 2020
Good buy!
My experience with Kyle at Auto Boutique was great! The dealer got back to me quickly after my inquiry. The description of the vehicle was very accurate. It is not a dealer so no frills and very busy place. I asked Kyle to do a couple of this with the vehicle and he was happy to do so. The Jeep was cleaned inside and out when I picked it up.
Feb 7, 2020
Great experience. Saved thousands
Worst experience I have ever had... buying from out of state I said I would buy the car... I then went and got a certified check and sent picture... I then bought a plane ticket to find out 2 hours later their sales manager a woman sold the car out from under me...and then she made up a lame excuse that I didn’t buy my plane ticket fast enough... I had already sent picture of certified check and less than an hour later had my plane ticket. I can’t give a worse rating... highly recommend buying from anybody else. If I could give a negative rating I would.
Jan 29, 2020
Amanda was very helpful, she showed us the Carfax while she wet to get the vehicle, the car was exactly as represented and we made the purchase there pricing was $5ooo.oo less than any other comparable vehicle in the area
I scheduled an appt. on Monday and had a 3+ hour drive each way. The salesman was friendly to me...after the test drive I called back a
little later to discuss trading in my truck for the car. The salesman said he was getting an appraisal on the trade-in. I waited FOUR DAYS
for further contact and NOTHING! I tried calling and texting the salesman EVERY DAY, AND I contacted the office staff several times, but
never got a call back from the salesman! I called the office Thursday night and the man there told me that the appraiser left at 6pm. I
waited for him to say that he'd get a response for me the next day, but he didn't say anything further. I said "I've been waiting for 4 days,
what **can** you do for me?" and he repeated that the appraiser had left....I said that I knew that, and he interrupted me to complain that I
interrupted him....ridiculous! I hung up and left a Facebook message. Someone wrote that the manager would get back to me and nobody
did. Terrible service!!!
Jan 23, 2020
Crazy busy, but Ryan was kind and patient and very helpful
Jan 21, 2020
Very fair
Jan 19, 2020
Great job
Jan 9, 2020
very fast reply, followed up with me in a timely manner.
Jan 5, 2020
A great selection of cars. Employees were kind and helpful but also really busy. Everyone is all over the place. It’s better when you can have more individual attention. Still great atmosphere and welcoming.
Jan 2, 2020
I was happy with the dealer
Dec 25, 2019
Very nice
Dec 24, 2019
The woman that helped me was very polite and helpful and very friendly
Dec 23, 2019
Annette is the best! AutoBoutique has great cars at amazing prices.
Dec 22, 2019
As advertised! Great folks to work with, no nonsense and probably the quickest, best buying experience I’ve had! Would recommend.
Dec 19, 2019
Very busy place. Great prices
Dec 17, 2019
Didn’t have the car I wanted but bought a different one that I love. They are busy there but prices are great!
Dec 16, 2019
Very rude people. Car advertised was not the model they actually had. Sales people were MIA when I came back from my test drive, so there
was no one to ask about any other cars. They also didn't have dealer plates available, so I had to test drive without any and was told that "the
cops know us around here".
Dec 2, 2019
I didn’t buy this car but another 2016. Overall good, but slow to take my money. I was cash buyer took 2 hrs to get in for them to do paperwork.
Nov 26, 2019
To the point reached out to see if we needed anything .relayed they had another car similar to what we lookedd for but we bought a vehicle already so they were nice ce
Nov 24, 2019
The answer was too late and informed me that the car was sold. I think because I told him that I am living in Lexington and I can’t come directly in that time, so I requested more information about the car in order to prepare myself for driving between 3 and 4 hours to their location.
Nov 18, 2019
I was lucky to get out of there fast cause I went in the morning during a week day. The seller was great! The loan papers were done fast and I was out. I would only have rather for the financial person to give me the numbers and options of years and payments in a more clear matter without being so pushy trying to sell repairs coverage, what we all know they are not really necessary and only and instrument for them to make a bigger commission. Other than that I would go back!
Nov 13, 2019
I emailed them for a few day. My last email was Wednesday night saying I would drive out Thursday planning on viewing/buying the vehicle on Thursday. I had a two hour drive, so we called before we left the house to make shure it was still there. Twenty minutes later as we were getting on the interstate, the manager called and said the vehicle was sold the night before. Even know I dident view the car they did call back and saved me a two hour drive each way.
Nov 7, 2019
Beautiful car clean good service even with them so busy yet because they where so busy my hubby wasn't willing to wait around for the financing part seeing how he was already preapproved through capital one
Nov 3, 2019
We drove to Columbus to see the car but could not get any help with buying it or test driving it. They
told us it would be a 6 hr wait for someone to show us the car! They had a room full of people and
one man said he'd already been waiting 5 hrs and was still on the wait list! So we left. Bad experience
and a wasted 3 hr round trip drive.
Nov 1, 2019
Disappointed, had my own financing was ready to buy, Navy Federal, with blank check in hand.. they wouldn’t accept it. Seems like with the volume of cars and customers, didn’t really matter to them. Took my blank check elsewhere. Thanks for a different kind of experience to say the least.
Oct 29, 2019
Car I was able to see was exactly as described in CarGurus listing. I was allowed to test drive without a dealer ride along, but maneuvering out of the tightly packed lot was a challenge. .This is a very high volume dealership and vehicles are constantly arriving and being sold. Since I am over an hour away from the dealer, all three vehicles I was interested in sold before I could return to the lot. The dealership did keep me in the loop and saved me unnecessary trips. My only disappointment is that they would not take a deposit on a vehicle I had test driven and wanted to buy, but did not want to finance. First time visitors should be aware that the lot is packed and customer parking is extremely limited. Recommended for local residents, but not so much for folks traveling a distance to snag a deal.
Oct 27, 2019
Great people! Didn't buy there but that was not their fault! They were great!
Oct 27, 2019
The car I was interested in didn’t arrive at the dealer for 8 days. They advertised it as arriving soon. I was looking for a quicker purchase.
Oct 26, 2019
Great
Shout out to Tyler for getting me all the way together! We had some issues with the first vehicle that I purchased, but he was patient with me and found me another Nissan Pathfinder with more options at a better price! The process was long, but it ended up being worth it in the end. Thanks for working with me ALL the way through and getting me into a great SUV. I would recommend him for any type of car you are in the market for.
Oct 16, 2019
Initial response was good. However, I had to chase them down with multiple texts, emails, and phone calls.
Based on other reviews this is par for the course with this dealership. If you are not local to them don't waste
your time.
Oct 11, 2019
Prompt response via email but when we went to drive the car, we waited around with no greeting or acknowledgment from any of the staff. No one had any interest in providing customer service to us.
Oct 8, 2019
Did not buy büt was professional
Sep 28, 2019
Nice
Sep 26, 2019
Did not get to go to appointment but dealer was great on the phone.
The car they advertised was not available. Seemed like bait-and-switch quintessential bad-used-car-dealership stuff to me. Then they sent me a condescending “What happened!? You vanished!” email when I did not respond to them telling me they didn’t have the car ready to show or pictures of the car that they had advertised. I did respond to the condescending email telling them what I am saying now. No response.
Sep 20, 2019
I bought this auto and thought the car had no accidents and the salesman John agreed. Then gave me the car fax when leaving and commented the car had been damaged in the front and later found out had been damaged in the rear, Also, I supplied the local tax rate I thought for Lucas County Ohio was 7.75 percent and the Finance officer took my word when he should have known it was only 7.25 per cent. So, I paid $100 more in sales tax and now hoping I get as refund when I get my title from Ohio and they catch their mistake. Not a very professional Used Car lot. They just want the sale. Never got a call asking me about my car ! I paid Cash! Not very professional people working here as far as I experienced.
Sep 17, 2019
Very good
Sep 17, 2019
They responded quickly and answered every question I had. I ended up going a different route, but that doesn't mean this wasn't an excellent experience.
Sep 15, 2019
Great service
Sep 13, 2019
Great
Not good customer service. Very persuasive. We
weren’t interested in other vehicles. We were
specific to look at this car. Salesman was too
pushy to look at their “other deals”. We will not
recommend this place and we will not be back.
Sep 14, 2019
Response from current dealership:
We apologize for your experience, however this does not sound anything like our salesman and this is the 1st time in 6 years we have EVER had anybody tell us our salesmen are pushy.. If there was a car you were interested in that was available on the lot- we would have no issue selling it to you. The only instance our salesmen would try to get you into another vehicle is if your vehicle was not available. Please send us an email with more information about which salesman helped you and which vehicle you were interested in
Sep 9, 2019
The prices at Auto Boutique are very inexpensive and if you plan on financing through your dealership this is the place to go. Because they are so busy be prepared to wait though, but their prices are unbeatable and I received a great car!
Sep 7, 2019
I was contacted via email but no follow up call.
Sep 2, 2019
They were very nice and
informational about the vehicle
Aug 29, 2019
The car is not available and continues to be
listed as available. The dealer sent me an
email telling me so. They suggested I come
and visit the lot. This feels like bait and
switch to me.Not satisfied with this activity
but they did contact me. Extra star for
weak effort.
Most unprofessional business I’ve ever seen! The salesman were all running around and I couldn’t even get one to make eye contact with me. Some of the customers had been waiting in the lobby for hours! When I finally got a salesman to take me to my car he was rude and couldn’t answer any of my questions about the car.
Aug 23, 2019
The gentlemen that answered seemed very uninterested and didnt want to help at all. He told me the car was being tested and not to come because it was most likely sold
Aug 23, 2019
Response from current dealership:
We are sorry that you are upset, however there is no way our Incoming phone call department would be able to assist you in this scenario apart from giving you a call back if the vehicle does not sell. If the car is being test driven by another customer they were absolutely correct to tell you not to come so that you do not upset when you show up and that vehicle has been sold. We apologize for making sure that you do not waste your time.
I inquired about a used vehicle that was "inbound", and had a question about it's CarFax report and color. Rather than offer to keep in
touch and help with info when they could, the person who replied suggested that I "review their website regularly" and watch for pictures. I
replied to that message from them and shared my thoughts and have not heard back.
I'd call that sub-optimal customer service.
Aug 15, 2019
They seemed turned off that I didn't want to use their financing, and told me I could fill out an online application but it would take a few days before someone got back to me because they are a "high volume dealership". I wish they were high volume in customer service.
Aug 15, 2019
Asked a few questions never got a response beyond the auto email reply with the dealer contact info
Aug 14, 2019
Good customer service
Aug 11, 2019
Call dealership I got no return car from a salesperson showed up at dealership and was told car was not there and that it would not be there for a while due to that they just bought it and that it needed to be checked out and then salesperson walk away from me great sales pitch I call that bait and switch ......won't be back there
The worst experience. I called the night before a couple of times to get information about the vehicle I was going to look at. Called to make sure it was still available, I was told it was still for sale. Gave my number to let me know. I also let them know I was driving 5 hours one way, so I really needed to make sure it was going to be there. When I arrived shortly after opening, I found out it was sold the previous MORNING! It was sold when I called the previous day! The sales guy was so matter of fact, oh, yeah it was sold yesterday morning. Our website doesn't update until the night time, Then he just walked away. I was so pissed. My entire day wasted, not to mention the cost of a rental car. Will never do any business with them.
Aug 6, 2019
Very punctual and informative.
Aug 5, 2019
Auto Boutique is a high-volume wholesaler; that's in their words. Don't expect personal
customer service. It is rather chaotic with each salesperson serving multiple customers
at once. They live up to the reputation of a "used car salesman." Expect to be there 2-3
hours, even if you know exactly which vehicle you want to test drive and plan to do a lot
of sitting and waiting.
Aug 1, 2019
Nice cars at a great price, but it ends there. Unprofessional sales staff that is more interested in the money than in helping with the customer relationship. When buying a car it is a balance of the right vehicle and building trust in the dealership. With Auto Boutique, they never returned phone calls and actually told me they are a high volume dealership and don’t have time to respond to requests, after they promised to have a car ready for me to test drive the next day and then wasted my time. Plus I found it a bit offensive that they told me they wouldn’t accept my own approved financing because certain well known major banks have cheated them out of their money in the past (and yes they named the banks). I happen to work for one of those banks. So if you want a nice car and don’t care who sells it to you or where the financing comes from, then buy from Auto Boutique. But if you want to trust the dealership, walk away.
We were very pleased with our purchase from Auto Boutique. We called ahead and they held the car we were interested in while we drove up from southern Kentucky. They let us test drive the vehicle by ourselves so we could get a full and complete evaluation. The price was very good and no haggle. The process with the paperwork was fairly straightforward. We were offered an extended warranty at a fair price and there was no pressure after we declined. Some reviewer‘s have noted that there was a bit of a wait to see a sales person or to get paperwork processed and yes that is true, but we were aware of that going in, kinda like going to Costco on a Saturday afternoon. This is a high volume dealership with fair prices, so it’s no wonder a lot of folks were there. We were very happy with our transaction and the entire experience. We would definitely buy a car there again.
The throttle got stuck on the truck and when I told someone about it they said OK will fix it and put it back on the lot
Aug 3, 2019
Response from current dealership:
We apologize about your experience sometimes mechanical issues can occur on used vehicles. We did have a vehicle where that happened, however did not allow any test drives or sale of the vehicle until after the issue was fixed. We parked it on the lot and put the keys on our service board and did not allow any further test drives until the issue was remedied. Please do not assume we did not to fix an issue as serious as this one simply because it was parked back on the lot as we had no service team members available to have it brought down to service at that particular moment in time.
Jul 21, 2019
Good dealer
Jul 20, 2019
Great
Jul 19, 2019
Requested accident information on a vehicle listed for sale. 2 or 3 days later received an email asking where I went and why I "disappeared." I responded that I was still waiting for the information. So far I've had no further response. Probably won't contact this dealer again.
Jul 18, 2019
We are a auto leasing company in Dayton, Ohio. I sent my GM to Columbus to look at
this car. He had a list of a number of cars to look at. None of them were on the lot, the
car they emailed me to come and test drive was at one of their other facilities. A terrible
waste of time. Cannot do business with a place like this.
Jul 17, 2019
great
Jul 14, 2019
Excellent dealer! Purchased two cars from this dealer in 3 months!!
Jul 12, 2019
Had someone to talk to who was very nice and gave some information on the car. Sounded genuine and ready to help.
Jul 12, 2019
Was very impressed with ur prices.almost came to look but found a great price closer to me.next time I will come to u first.thank u.Rhonda
I called to ask about the tires on the car. The rep said he would check and call me back. When he didn’t, I called back and got another guy who said he would do the same. He never did either. On two occasions, I called and the phone just rang and rang. I would say there’s a good chance they’re a little shady.
Jul 8, 2019
Helpful !
Jul 2, 2019
Excellent pricing, but the lack of financial personnel created a bottleneck. There were people standing all around the lot and people leaving just frustrated.
Jun 28, 2019
They let me know the car was sold right away so I didn't waste my time driving to Columbus.
Jun 27, 2019
Excellent sales
Jun 8, 2019
Would never go back. They lied about what
was wrong with the car (they claimed that
the oil was pitch black when in fact it had a
complete oil change just 3 weeks before)
and it was verified by 2 dealers and 2
certified mechanics that is was not, in fact,
pitch black but still it's original tan/brown
color. Cannot be trusted
Jun 6, 2019
Aiuto boutique is a great place to shop for a car the staff there was great
Jun 4, 2019
Great experience
Car just as described. All friendly personnel. They went above and beyond.
May 31, 2019
Brandon was very helpful in replying and providing the Carfax report. While I didn't purchase
from them this time, I will definitely check their inventory when my youngest daughter begins
driving.
May 31, 2019
Great service
May 29, 2019
Good dealer, good price.
May 28, 2019
Excellent dealing, all were friendly and helpful.
Do not go in with a credit union loan as they will not accept it but their financing dept actually got be a better rate than my credit union
May 27, 2019
Very helpful.will buy from them.
May 27, 2019
It was a great experience, much more relaxed atmosphere then at larger dealerships.Prices are incredible
We went to test drive this car and you could
barely pull in they have so many cars packed on
this little lot. We walked in and not one single
person who worked there looked at us or
acknowledged us. There were a few other
customers sitting at tables who were not being
helped yet either. We decided to go out on the
lot and I stopped a worker to ask what the
protocol was since no one seemed to be out
helping. He was not very forthcoming in
information and told us to look around first.
Regardless if we would have liked this vehicle,
we were not waiting around for someone to
maybe want to speak to us. We left and bought
from a different dealership later that day.
Apr 26, 2019
Response from current dealership:
Natalie, we apologize for your experience. Due to our pricing we can get very very busy- it sounds like all of our salesman were already busy helping multiple customers simultaneously. We help everybody based on first come first serve basis. The protocol is essentially to let a worker know which vehicle you would like to test drive (if you did not have a specific vehicle in mind they would typically inform you to take a look around so that you would be able to see what you would like to test drive, rather than pressuring you into a vehicle you do not want to test drive like most dealerships) t
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INCREDIBLE experience from start to finish. I drove 5 hours for this car and the dealership service was so much better than expected. Brandon took care of me from the moment I pulled onto the lot and Zach took care of the financing/payment. I will totally recommend them to ALL my friends and family in Ohio and surrounding area!
I offered the full price that the seller was asking, said I would pay over the phone either the deposit or full amount, or however necessary, but couldn't pick up the car for a few days to maybe a week. BUT IT WOULD BE PAID FOR! Salesman said he couldn't hold the car that long.
Had I bought it normally and had it shipped, it wouldn't have taken any longer, this is a disorganized business that won't hear from me again for any of his vehicles at any price. I guess he had to have the cash today and the car gone tomorrow to make it work for him-whatever.
Apr 16, 2019
Response from current dealership:
Our salesman DID offer to hold the vehicle for you with a monetary security deposit. After explaining to you how the deposit worked you proceeded to become hostile and curse at him over the phone. He explained to you how our deposit system worked- if you purchase the vehicle the deposit would be credited to you (it would go towards the purchase of your vehicle, is is not a separate fee just to hold the vehicle)-however if you do not end up purchasing the vehicle it would not be refundable due to that fact that we would be turning down other buyers for this vehicle while it is being held for yo
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Apr 10, 2019
Auto Boutique was exactly everything I was looking for. No hassle, stress free, and everyone was so helpful. Never want to look elsewhere if I'm in need of a new car again!
Mar 30, 2019
Good i bought a car
Mar 29, 2019
Dealership will go above and beyond to make things work, Finance was a breeze, down to earth workers. A great environment.
Mar 19, 2019
Great salesman
Mar 19, 2019
The dealership promptly responded to my inquiry, answered all my questions and offered to have me come in for a test
drive.
Very friendly but way understaffed. Financing took multiple hours. It is a no frills type of place that ultimately means you pay less. Cars are not detailed or meticulously cleaned etc like you would expect at a competing big dealership. That is reflected in the price. Good deals to be found here.
I DO NOT want to rate them. SO THIS RATE WILL BE WRONG..!!! Because I truly don’t know how they are as a business. But I will say that all of their employees needs to be on the same page when it comes to seeking their vehicles. I drove an hour to test drive a car I talked to a guy about the night before an the dealership had already sold it to someone out of state. I just believe that they should make it more about the customer care than the money..!!
Mar 11, 2019
Response from current dealership:
Andrea, we truly apologize for your experience, our employees are specifically instructed to remind the customer to call the day of travel to our dealership to make sure the vehicle is still available. With the way we price our vehicles they typically sell within days of us receiving them. The only way to ensure a vehicle is held for you and not sold to anybody else would be to place a security deposit on the vehicle.
Would not negotiate much on price after I pointed out attempted fix of rust spot with paint runs on car. Heater motor whining going out and ALOT of dents in hood and scratches on car. Really look over the car your purchasing through these guys before you purchase. Pointed out everything wrong with car and salesman acted like he never heard a word I said. Wouldnt recommend.
Feb 13, 2019
I called the dealer directly because it was 4 hours from my location. I had to make a
deposit to insure that I could test drive the vehicle. I did wind up buying it. Vehicle was
ok and a good price but not as clean as it could have been for a dealership. I had to
stop on the way home and clean the windshield on the inside. It took forever to get the
deal done which was a problem because I had the long drive home. After I got it home I
discovered it had a suspension/mechanical issue that probably was not that safe to
drive with (sway bar connector). Everyone was nice but very busy. It was weird buying
a car from a dealership that looked like a beauty shop of some sort. There was a cool
aquarium in the floor with huge goldfish. The coffee/water was nice after a long trip on
a cold day. I got a thank you email from them a couple of days later.
Feb 12, 2019
I would only recommend this place to those who know cars pretty well and could give the vehicle a full inspection before purchasing. This dealership moves through cars quickly and isn’t too up front about things wrong with the cars/they don’t know what’s wrong with them. They were flexible on price with a car I just bought even though they say prices are firm. Negotiate! Especially if tires are bald or brakes are bad.
Feb 9, 2019
My salesman Brandon was great! Took a while to get into financing guy but overall a great place and would recommend!
Jan 31, 2019
Great!
Dec 28, 2018
Didn't end up buying the truck but Branden was super helpful. Answered all of my questions and did a great job.
Dec 16, 2018
The entire team helped me to get a great car at a fair price. I had some items that I wanted fixed and each item was addressed to my satisfaction. I had tried to contact them by e mail with no response but when I went on site I got all the help I needed.
Dec 5, 2018
Updated us immediately
Nov 7, 2018
great service good car quality had a issue with warranty I bought ..frank was right on top of it
Nov 4, 2018
My wife and I went to the Columbus branch and
picked out a car on Monday. We weren't going to
be able to pick the car up until Friday because
we live two hours away and both work. We kept
in touch with the dealership daily so they knew
we still wanted the car. It was a simple case of
having enough time to get there before they
close. On Friday we called at 6:05pm to let them
know we were going to be there close to closing
but we were on our way. Upon arrival the
financing manager, informed us the car had been
sold "about an hour ago." Knowing we were
driving such a distance, it would have been nice
had her called and told us not to bother. I'm sure
it was a sales tactic to try to get us to purchase a
different vehicle but I'm our opinion it was bad
business.
Oct 30, 2018
Very courteous and Thomas and the staff was very knowledgeable on each and every vehicle. They are there to assist their customers with there car needs and your expectations of buying a car will be well worth visiting!!
I recommend stopping in..
Oct 26, 2018
They did a very nice job in helping search for a car. We just decided on purchasing a car
elsewhere.
Oct 23, 2018
Great experience. Good service. Frank and Tyler were excellent.
Test drove couple of the cars they had at their delearship and they both had mechanical problems. Make sure you get the car looked over by a mechanic or your mechanic before you make a purchase. Also make sure you check which location has the car you’re looking for before you drive to the dealership, I drove 3.5 hrs to the delearship to find out that the location closest to me didn’t have the car I was looking for because all inventories for all three locations are the same. I also inquired about the vehicle and never got a response via email. I wouldn’t recommend this place.
Salesman seem to be in a big hurry I filled out the credit application he promised to call me back the next day and never did
Sep 8, 2018
Response from current dealership:
We apologize for the delay, Dellamarie. Do you know who you spoke with? We do not have any emails or online credit applications under your name. We do have 3 seperate locations in various states. If this was intended for the ohio store please give us a call at 614-369-1333
Aug 7, 2018
The sales professionals were very helpful. Nice overall experience
Aug 2, 2018
I want to rate this dealer 0 but i did not get the option. Called me to see the car and i drove 45 min and the car was not there and the guy did not pay any attention.
Jul 27, 2018
Received several email follow ups regarding my inquiry.
Jul 6, 2018
No hassle shopping. Computers were down due to a storm that took out the power the day before. Very apologetic about the delay. Did purchase the car we went to see. Would recommend them
Jul 5, 2018
Quick to contact us and let us know car was still available
Jun 27, 2018
Great service
May 18, 2018
I live 3 1/2 hours from this dealership, and they told me nothing but lies on the phone to get me down there. Their vehicles are in terrible shape, and they’re not willing to nagotiate. People at this dealership are very rude and disrespectful. I WOULD NOT RECOMMEND GOING HERE!!!!!
May 18, 2018
Response from current dealership:
We apologize for your experience, we had told you that the vehicle you were interested in had a dent in the tailgate that was being pulled out, and that if you still wanted to come drive it we could have it brought down. We offered to discount the vehicle for the cost of the paintless dent repair as well as 2 replacement front tires. Our vehicles are already priced at or below trade in value, with a $500-$1000 markup. We do not understand how you were misled or how us not willing to sell you the vehicle for less than what we purchased it for was rude or disrespectful.
Emailed them multiple times and only received one response. Automated messaging doesn’t answer the questions I had. Won’t deal with them if they can’t make time for a customer.
May 18, 2018
Response from current dealership:
Cole, we apologize about your experience. We have only received one email from you, which did not have a phone number attached to it. We responded with information about the vehicle and our contact information if you had any questions or wanted any more information about the vehicle. We apologize for any miscommunication that may have been perceived, however we do not negotiate on our prices as the particular vehicle you were interested in was already priced over $3000 below NADA Clean trade in value. Unlike other dealers we average about $500-1000 markup per vehicle, we would not be able to r
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Cars were priced the lowest. The dealership is unorganized and unprofessional. They were pushy and wanted me to buy the car, but couldn't promise it would be there the next day. I knew more about the car than the kid trying to sell it to me, then a older dealer tried to snake in and complete the sale and financing.
May 5, 2018
Response from current dealership:
We are not a commission based dealership, meaning nobody can "snake" another persons deal as we work as a team. Of course we would not be able to promise you the vehicle would be here the next day, as most of our vehicles sell within 1-5 days - the only way to make sure the vehicle would be here the next day would be to leave a security deposit.
Apr 27, 2018
Experience was awesome. Very helpful bought the car
Apr 20, 2018
I'm sorry I'm not impressed by your facility if the sales person would have been more on the ball with the numbers I may have bought this vehicle
May 5, 2018
Response from current dealership:
We list our vehicles at the lowest prices in the region and beat any competitors prices. We mark the vehicles up anywhere from $500-1000 more than what we purchase the vehicle for, which is why we do not discount our vehicles as most of them are already priced below trade in value
Apr 1, 2018
Greg was my salesman. He was very helpful, informative and polite . No pressure. Bought a 2016 Nissan Sentra with 28,000 miles. I am very pleased! Thanks AutoBoutique
Apr 1, 2018
Very polite and very informative. He knew all
About the car and read me the full car fax
Report and history of the vehicle. Because of my delay when I went. To call back a few days later I noticed the car was off the site so I bought one from somewhere else.
Mar 31, 2018
Well done
Mar 9, 2018
Fantastic
Yes but they told us one price for the car and that we had to put so much down but the car needed brakes and due to them about to close we had to come back the next day, we came back they upped the price on the car and a bunch of more extra and we were going to purchase 2 cars from them changed our minds after that. Found same car same price another dealer.
Feb 4, 2018
Very knowledgeable
Jan 31, 2018
good
Jan 30, 2018
Service was great.
Jan 16, 2018
They was very helpful and nice! They did everything I asked to be done for the Jeep before I bought it! Greg was excellent he made sure everything was good to go before I left and put plenty of gas in the Jeep!
Jan 15, 2018
Auto Boutique was wonderful to work with. I️ will definitely buy from there again
Dec 28, 2017
Went to look at half a dozen or so cars we were interested in that also fit into our budget on cargurus. Upon searching their lot there was not a single one of the cars on said lot. If they were the prices were way different and out of our budget range. Not worth the 45 minute drive.
Feb 6, 2018
Response from current dealership:
I apologize for you experience at Auto Boutique, we may have a few vehicles being detailed at our detail facility at times, however the prices that you would see in the vehicles would not be the prices you would have paid, those were the prices of the vehicles before we reduced them online
I did a lot of research on the Internet for a Toyota Camry I also visited several dealerships and looked at several cars I stopped in at Auto Boutique this car was 30,000 miles less then There competitor and $1200 cheaper the staff got me financed at the interest-rate I was looking for and they were very professional and helpful It is a beautiful car and it runs well it also came with the remainder factory warranty
Oct 19, 2017
Alexi has many cars at a low price
Oct 12, 2017
Car I was about to test drive wouldn't start
Oct 12, 2017
Response from current dealership:
I apologize for your inconvience, the car needed a new battery and has been replace
I contacted the dealer too ask questions about the condition of the vehicle I was interested in. My call was answered promptly and i had no issues with getting someone right away. However I asked the condition of the car since in the pictures it looked perfect, I was told it had some minor scratches and no real dents. I asked if the scratched could be described as normal parking lot scratches to which the owner replied yes. I informed him that I wanted to be sure since I would be driving three and a half hours to look at the car and asked if he could hold it for me and he agreed. Upon arrival I immediately discovered my opinion of minor scratches drastically differed from that of the owner from whom I had spoken with on the phone. The vehicle had been deeply keyed along the passenger side on both doors exposing the primer, the driver side had numerous scratches starting from the drivers door and extending through to the rear of the vehicle where i discovered a chip broken from the taillight which had been super glued back in place. The rims on the driver side had multiple extremely deep gouges which led me to believe the vehicle had been involved in an accident on the driver side. Upon looking a little closer I could tell the rear door and quarter panel had been repainted at some point. The rear bumper was cracked from one side to the other. In addition to the scratches the vehicle was covered with tiny dents and gouges with most of them exposing the base primer coat. The Carfax showed only one minor accident sustained to the front of the vehicle which explained why the front fenders and hood were the only undamaged surfaces on the vehicle. This vehicle was in such poor condition I decided not to make an offer and drove the three and a half hours back home. Everyone I spoke too at this dealership was nice and pleasant, however I caution anyone considering a long distance travel to look at a vehicle to consider the possibility that the description you receive my be different then your expectations. The vehicle I was considering was four years old with around 60,000 miles, asking price was almost $20,000 and shouldn't have been in this condition.
Sep 19, 2017
That was very nice dealer for business they know what are they doing
Aug 29, 2017
We noticed while inspecting the car that it had been wrecked before and had
overspray all over the car and also noticeable scratches underneath where it
had been towed or dragged, yet the carfax said no accidents reported. The oil
level on the car was way overfilled and we decided we werent interested in
the vehicle.
Sep 15, 2017
Response from current dealership:
We apologize for your disappointment, however this was a $6000 vehicle with almost 100,000 miles that we got on trade in, priced thousands under value. minor scratches and blemishes are typical on vehicles with this mileage and price range . The bottom portion of the vehicle may have had some curb rash on it, there was no overspray on the vehicle, there was tire shine sprayed on the tires. We have no control over what Carfax reports.
Aug 3, 2017
I loved it I am hoping to buy the car today!
Aug 2, 2017
They contacted me immediately
Jul 19, 2017
I came in to check a car I found on cargurus, but it has been sold. Robb introduced some other models to me instead. He pays attention on the details and qualities of cars, instead of being pushy and hurry. I tested a couple of cars, and found one I can afford. I feel very clear about each step I take.
We were extremely pleased with the folks at AutoBoutique. The best
car buying experience we have had in 40+ years. The Manager was
very helpful and made us feel welcomed. A special Thank You is due
for Finance Manager Robb James. He was very accommodating,
attentive and made it an easy and pleasurable process. Thanks
AutoBotique!
Jun 29, 2017
very good
Jun 28, 2017
Very good experience. Love the car. Robb was very helpful, courteous and
quick.
Jun 26, 2017
I had a good experience with Auto Boutique. It was over an hour drive, but
worth it since their cars are priced to sell. In addition, there is not much
haggling since the deals are already under KBB pricing. It did take a long
time to go through the financing because we were out of the county their
banks served, so ended up getting my own financing from my bank. (that is
the reason for a 4, instead of a 5 rating.)
Jul 3, 2017
Response from current dealership:
We do offer financing for all state and all counties, however for the lowest prime interest rates those would be in the counties surrounding us
Jun 17, 2017
Bought a car here this month. Very helpful and down to earth individuals.
provided all or any information about the car history backed by Carfax report.
If you are looking for a good used car with better deals, whether financing or
not, this is the place to go.. Highly recommend it.
Jun 10, 2017
Got back to me right away saying the car was sold.
Jun 4, 2017
Dealer responded quickly to my inquiry about the car. I came in the next day for a test drive and it was a no pressure environment. Decided to purchase the car. They had the lowest price that I found in Ohio. It was a pretty quick and easy buying experience.
May 20, 2017
Truthfully, they try their utmost best to ensure your satisfaction in your car buying experience. I was desperate to buy a car, then came across one of their car on CarGuru, called same day, went to their office. Surprisingly, I didn't leave without a car. The person named Robert and one yound detailing guy were good salesmen, worked so impressively. Listen, I trust their business.Auto Boutique Car Dealer is absolutely trustworthy. I don't normally rate any car dealer, but Auto Boutique earned my trust. Even their General Manager helped immensely. A trial will convince you just like I was at Auto Boutique on 961 Oakland Park Ave, Columbus. I give them thumbs up for real. Thanks to the entire staff at Auto Boutique
May 15, 2017
Their response time was great and they answered all my questions.
May 4, 2017
Dealer was friendly, professional and went out of their way to allow me to
inspect and test drive the car. I was given all the information I needed to
purchase it. I did not choose to purchase this vehicle, but would be very
open to purchasing a car from Auto Boutique.
Apr 8, 2017
Polite and welcoming
Mar 26, 2017
They contacted me. I went and drove the car but it wasn't exactly what I was
looking for. People were friendly and professional.
Mar 17, 2017
Contacted about getting financed was told fill
out form on there website .filled it out never
heard from them
Mar 23, 2017
Response from current dealership:
We called you the next day and left you a voicemail regarding your finance application and the down payment amount. If you could check your voicemail you would see that we did contact you instead of giving us a negative review. Thank you
Mar 2, 2017
The salesmen were polite and answer all my question. rate them good
Jan 8, 2017
Great
Dec 23, 2016
Dealer responded rather rudely,,, he had an unappreciative
HURRIED TO GET OFF THE PHONE attitude and states that they
NEVER negotiate for cash pricing pretty much IT IS what IT IS....
They responded my message very quickly and told me the price and the
mileage of the car and also told me where to see the car. They seem
know what I want. I liked almost every displayed car in the parking
lot,from the price to the mileage. Finally I choose the one that's the
newest and the least mileages' one. The buying process was very easy
and simple. After we negotiate the price they filled out paper work for us
and have us to sign. It was simple and easy. It became my favorite car.
Thank them very much for showing it to me.
Dec 6, 2016
A nice truck at a nice price.
Nov 30, 2016
Very professional. Excellent cars for excellent prices! I love my 2014 Toyota Corolla!
Nov 25, 2016
Auto Boutique has very reasonably priced vehicles, a low pressure
environment and an easy purchasing process. We were contacted quickly
when we inquired about a vehicle.
Nov 24, 2016
I had awesome experience purchasing 2015 Toyota Corolla at Auto Boutique with very competitive price. Will definitely go back again in the future. Strongly recommended!
Nov 15, 2016
I emailed them, they said the truck was sold yet it still remains on the site for sale. Not friendly on the phone to me either. Poor quality and lack of professionalism.
Dec 1, 2016
Response from current dealership:
When we get extremely busy vehicles can still be on the site if they have a deposit or they are sold until we have time to update the website. This customer was not approved for financing for that vehicle and is now giving us a negative review because of it.
Nov 12, 2016
Still considering car.
Jul 19, 2016
Truck is worthless!! Call them n they said it's in great condition drove 2 hrs to test drive n was nothing like they said!!
Jul 15, 2016
I used a 250 mile search radius to find the deal I got from them. I will need
to put another $700 into some paint and one little dent in the door. Even so
it was the best deal I found anywhere. The two guys working the dealership
where busy as could be but still had me on the road in an hour. .I am still
waiting for a return of my 200 dollar deposit. Only been four days though
.All in all great price great car and quick delivery, I recommend them. .
Jun 1, 2016
The dealership's agent was very customer friendly. There was only one problem that I had with this transaction. It was a few items that wasn't explained to me that were issues with the vehicle. Buying a preowned vehicle from a different state is a definite fear; but I do realize it is a used vehicle. That sometimes makes me feel like the kindness is only to push the vehicle out the door. Overall I am ok with the vehicle but I would have had a little more concern on my purchase if i would have known about the issues. The price did coincide with the vehicles conditional worth. So I will give that part a good review. I will admit when I saw the price it did make me wonder. But the selling agent gave a perfect picture of what I was buying. The blemishes were a slight surprise. I made my concerns known to the selling agent and he is working with me to make things good. I truly appreciate that.
May 30, 2016
Too many problems and wear on the vehical for what price they was asking for it.
Apr 21, 2016
Was overall ok except for the part in which the car completely died 4 days after buying it ... Then having to pay 300 dollars to correct the problem
Apr 11, 2016
Response from current dealership:
We appreciate that! We strive to make our customers happy and satisfied!
Asked if it was non-smoking car ad got simple response:
"Don't know about smoke." Wasn't even sure which car has
referring too.
Oct 19, 2016
Response from current dealership:
There is no way for us to give you a 100% correct answer if it was a smokers car, some people are highly sensitive to smoke and can smell it when we cannot
Feb 8, 2016
The guy called back in a few hours but
didn't know much about the car.
Jan 24, 2016
Contacted me back very prompt
on an enquiry I made
Jan 24, 2016
Response with a price for the car,
however the car needs work and
wouldn't start. But was able to look at
some other vehicles and the sales man
was very helpful
Nov 20, 2015
Friendly Staff, easy test drive, did not find what i was looking for but will definitely check back in the future.
Nov 6, 2015
Quick response and helpful.
Nov 2, 2015
Dealer worked very hard on getting me a loan
..but deal fell thru due to not enough money
down and other than that they seem to be
honest ..
Oct 31, 2015
I received a quick response and also
another offer because the vehicle I
originally wanted was sold.
Oct 29, 2015
Dealer responded, but the car had transmission problems and
was not for sale.