Audi Westwood

Contacted Dealership was texted and called back quickly. Was asked if I would like to come in to test drive. I said it was a bit of a drive but yes. Said I would be in at 2pm was told car would be out front and ready. 2pm at front desk Cythia says car is not there. One would think this day and age this kind of stuff shuts down businesses. Save your time read other reviews below.

Great!

Great experience

Great overall experience. Quick response didn’t waste any time, vehicle was there test drove it and took it home the next morning. Great team at Audi Westwood!

I love this dealer. Thank you for help me test- driving！

Tried to add $10,000 over the CarGurus advertised price of car ($10,000 above MSRP plus thousands on unsolicited mandatory add ons for ceramic coating, and four year prepaid maintenance. I walked away!

Kevin was great and communicative throughout the buying process!

Bait and switch tactics. I had a test drive appointment for a car at 1:00PM today. I arrived at 1:00PM to be told the car sold. The receptionist Cynthia said “I text you to let you know”. I looked at my phone to see she text me 16 minutes before my arrival. Where is the logic and courtesy? If the car truly sold 20 minutes before my arrival she should have called instead of me driving all the way over. A sales rep swiftly ran over to try and show me other cars I think it was sold sooner and they just did this to get me into the dealership. They lack courtesy and decency to call. This was a classic bait and switch tactic. This is why people do not like car dealers.

Extremely knowledgable, helpful, and friendly.

Car was already sold. They were very responsive and direct.

Prompt return call. Very knowledgeable about the vehicle. Personable sales gal.

More quality and choice of inventory, better prices than other dealers,

Responsive

It was a positive experience but unfortunately the vehicle I was looking for had been sold already…

This dealership initially responded to my inquiry, but was unresponsive when I posed simple questions I was looking to get answered before making the trip to see the car. After calling them to finally get some answers, I let them know that I would be at the dealership in 30 minutes to see the vehicle in question. They assured me it would be ready for a test drive when I arrived. Approximately 15 minutes later, as I was on my way to the dealership, they texted saying that the car I was interested in was sold. This felt like a bait-and-switch tactic to get me into the dealership with no intention of ever selling me the vehicle in question. All around poor experience and won't be contacting them in the future.

Dealer contact was immediate, thorough and multiple people.

They responded once and when I replied with questions, they went silent.

Quick response

The salesperson was really nice and the test drive was a pleasant experience. However, the amount advertised on CarGurus was originally 10,8K which got me to contact them. After, I test drove the drove the car, the price was changed to 14,9K. Car drives smooth, however has some dings and was involved in a minor accident which I didn't see on the Carfax until I got there. Will keep on looking since I want a newer car that has no accident history.

Terrible place of business.I went into test drive this vehicle I loved it I got financed for it I signed all the paperwork gave them a $9000 down payment 7600 in cash 1400 and a check. They said they still had to run the car through service to see what needed maintenance and they would let me know when it was ready to be picked up. they contacted me 7 hours late via email to tell me that there were too many problems with the car that it would cost too much for them to fix for what they sold it for. they tried to sell me a car that was more expensive and not what I wanted, I politely said no thank you I will continue my search and I will be back for down payment of $9000, this was on a Monday I have been fighting with them for a week trying to get my down payment back they finally gave me back a check for the cash I gave them and they still won't give me the money back for the check I wrote. Stay far away staff was rude disrespectful and unprofessional I'm still waiting for my $1400

I am pleased with the dealership the way they handled my purchase process. I hope I can do business again with them in the near future.

The dealer was very accommodating. Sales experience was wonderful. Purchased the car in one day. Mike the sales representative made the transaction easy. He was very friendly and professional.

They reached out to me quickly. I waited a few days and vehicle sold. Totally my fault.

No problems at all until the sale was finalized, then they don't want to deal with you anymore. They were supposed to detail the car and not until I got home did I realize crumbs in the passenger seat, dirt underneath the steering wheel on the panel and dirt on the bottom of the driver side door and a poor vacuum job. It was definitely not detailed the way dealerships usually do so. When I reached out to them I heard crickets.

Good service sales person very good

Refused to make sale to someone out of state. I was going to pay cash and they still refused to work with us. Don't shop here.

They provided me a simple text and did not answer any subsequent questions re: the car condition.

I purchased this car :). Audi at Westwood was amazing to work with. Thank you!

Honest, fair, and low pressure environment! Best car purchase experience I have had in 30 years!

Someone texted me promptly to set up an appointment but the car sold before I was able to.

It was a great experience working with this dealership. They answered all of my questions and were very patient with me. I had Justin as my salesperson and I couldn’t have been happier with his assistance.

Quick and professional. Car was exactly was listed. Scheduled test drive on day saw the car. One of the best car buying experiences in twenty years. Would refer my friends interested in Audi’s here

Getting in the door was a little bit of a inconvenience, but once there We had a great experience with Pete! Highly recommend these guys after spending time at a few Audi dealers in MA

Salesperson was very rude.From the start she told us the price was firm and didn’t give us a chance to react. We were not going to be bullied and left immediately without being escorted to the door. Never will we return there or recommend anyone else to.

Very slow to reply after I sent detailed message about wanting to purchase a vehicle in stock. I received a generic response about cover and dealership operations, but nothing relevant to my inquiry. After 4 attempts I received an apology saying they are short staffed, but still did not answer my question about the vehicle I wanted to buy in the next few days.

James was very helpful.

Great service. Helpful staff. Amazing experience.

Great experience all around with buying my car at Audi Westwood, I highly recommend them!

They are doing excellent job. Make me feel safe and happy. I love Audi . Thank you Ali

Pretty horrible experience. They responded via text and I asked a couple questions regarding the vehicle and no response. I contacted them again via telephone and they provided information but were not very helpful outside of that. Bad experience due to horrible customer service.

Audi Westwood of the best dealers they were helpful and everything went very fast and simple

Professional dealership

Contacted quickly and helpful.

The dealership reached out to very quickly. They responded to my emails in a timely manner and I ended up purchasing the vehicle. This was by the far the lease pressure I felt at any dealership. Maybe it was because I bought a Subaru at an Audi dealer or maybe its just because they're great.

Working with Kevin and David was great. They were patient and willing to listen.

Met gen ska mgr Good meeting

Waited too long before someone came out to help me. Made a ridiculously low offer on my trade in (more than $2500 less than other dealers.)

The customer service is awful! We contacted Audi Westwood to schedule a test drive. We contacted them once they opened for business the morning of our appointment to learn if the vehicle was still available. Sales Representative Pat assured us that no one else was scheduled to look at the vehicle, thus he did not want to take our deposit to hold the vehicle until we arrived. We drove for over an hour to view their vehicle, only to learn upon arrival that it was "placed on hold" for another customer who is negotiating a purchase. We are well aware of the murky the waters of used car shopping. The only relief granted comes at the hands of customer service. To which, here, is wanting. Customers beware. If one cannot take their word on simple matters, then how comfortably can we accept their word on greater things like the safety and reliability of their vehicles? Good luck.

Good customer service # one

Kudos to the team!

Great dealer. Very helpful.

Very satisfied

They reached out to me promptly and where very helpful and courteous.

The dealer was quick to respond to my inquiry and the listing was accurate. The car was clean and ready for my test drive. Staff was friendly but juggling many customers so the process took some time. Overall impression was positive.

I spoke to two sales people and gave them a price for vehicle I want to at. They called back after speaking with sales manage and offered a $ 250 deduction for friends & family relationship. I said thank you and moved on. The next day they lowered the price of the vehicle $1,000.00. But, because of their attitude I purchased identical vehicle from another dealer.

I purchased a used vehicle from out of state. Prime Audi Westwood has made the process seamless and enjoyable.

Very good service

Super friendly and accommodating

The vehicle was already sold, but when their deal fell through they contacted me right away!

Responsive. Professional. Honest.

excellent dealership. excellent service by saleman roberto who also made himself available to assist after the purchase. 5-Stars. -See Roberto

Very happy with service and vehicle!

Good to work with and met my expectations!

Responded well, supplied information and pics, I asked for, great job. Would of been the buyer but got caught up in the recent hurricane .

I contacted their internet department to get a price on an A4 6spd they had in stock. I got a price from the associate and agreed to leave a deposit for the car. He said no one was there to take deposit so he would call first thing in the morning. No call. I call and get a different guy who says he can help me. I tell him the same thing, I would like to lease the car at the price given. He says he needs to contact manager because the price I was given was for purchase only. Leasing is done at full MSRP. I advised it was not done that way. He will call me right back. No call back. I call them a couple of hours later to check and he says, he was still waiting for a manager to get back to him! This on a car I want to leave a deposit on! I receive a call 30 mins later by a manager stating they just sold the car. I explained to him what happened and he really didn’t care.

They were very responsive. But once I notified them I’d bought a car elsewhere I’ve continued getting numerous messages I wish I could stop. So: responsive, but too much so.

Contacted me right away and was very helpful

Excellent.

Good follow up

Everyone at the dealership was great to work with. Everything was transparent and as promised. Made the car buying experience pleasant. Love my new Q7. Thanks guys!

Very helpful and not pushy. I would gobthete again

The entire process was efficient, businesslike, and transparent. They were pleasant and valued my time. I would return here .

They were very responsive and easy to deal with.

Nice

Audi Westwood was very helpful. The salesperson was easy to work with.

Followed up quickly and professionally.

Easy to deal with.

The day after I spoke with them I was ready for the 3-hour drive to the dealer. Fortunately, I called them before I left, only to discover that the car was sold the night before. Fine, but somebody should have contacted me promptly to avoid my inconvenience.

Didn't seem very interested in making a sale. One of the salespeople TEXTED repeatedly, no matter how many "hints" that I gave her that I needed to SPEAK to someone to find out level of equipment, etc. Bought my Audi that same day...from another dealer. Very disappointing.

I have not had a chance to return the call back they have been great

Best Audi dealer around Boston so far!!! Amazing facilities and customer services. Sales person and managers are very friendly and helpful. They can also offer you an awesome deal! I did have fun when I came here, and it feels like I was a part of their staff! Highly recommended!

I received immediate response!

I have emailed with Alfred several times. He is wonderful and understanding. Current events have kept me from moving forward with this purchase and I am hopeful the car is still available when I can complete my local tasks to clear way for the purchase.

Responsive, professional, high end all around.

Prompt follow-up, did not purchase vehicle.

They answered my emails promptly even though there is a six hour time difference.

Prime Audi dealership was amazing! Great customer service and response time. Sales staff was super professional and paid great detail and attention to us!

Professional and attentive to my e mail inquiry, also follow up via phone call.

had great time, very friendly, would have bought the truck if it had a sunroof.

Good guys, were fair and pleasant to deal with.

Great service - straight forward and respectful

Great experience all around. Salesman Zhi was real good to deal with, very responsive to emails, answered all questions, very knowledgable! Highly recomend ghe dealership

Fantastic experience from start to finish and a great deal on a 2014 Sequoia. Thank you Alfred.

Very friendly. Salesman (Alfred) was happy to meet me in Needham in order for me to test drive the Audi, and then follow him back to the Westwood showroom. A bit complicated trying to consummate the deal because we live in Maine.

Yes, I was contacted and received courteous assistance with my interest in their cars.

The dealer contacted me and offered to work with me even though I live far away from them.

Did not have ability to communicate well or chose not to communicate because of the questions I asked.

Exasperating to deal with someone that makes one error after another in representing the car, first by sending the wrong carfax, then by quoting the wrong vehicle which was discovered only after I was about to buy it.

It was a great experience dealing with Audi of Westwood. They made my experience a Pleasant one, the transaction was smooth, easy an hassle free.

Responsive and engaging.

Quick response not exactly what i was looking for. Followed up afterwards

Best buying experience ... Mike Lookner and his staff are incredibly knowledgeable and personable. We got to the bottom line fast and picked up the car within 12 hours.. Thanks again !!

Great treatment. Not the right car for me - I need something else.

Great experience, my sales associate (brand specialist) was Alfred. Polite, smart and respectful of my time and budget. The RS5 was a disappointment otherwise, great experience

Good Experience called right Back

Fast contact. But I decided not to follow up as the model Was not for me,

They are the Best Audi Dealer I have done business with!

Great people just low inventory of the car I was looking for

Overall great dealer, did not buy their car, but very professional and fair.

Excellent

Great experience at Porsche Westwood. Worked with Zach who was incredibly knowledgable about the brands and ran an efficient purchasing process. They even delivered the car to my home.

Deal with Jeffrey. Very nice person to do business with

Very helpful

Contacted once by email and then dropped the ball. Purchased a car from a competing dealer who needed the sale.

Called immediately, follow up was outstanding; however, I wanted to stick with a Mercedes instead.

Great experience.......in and out with our new Jag

Great service. Very upfront.

Very knowledgable and professional.

only interested in advertised price.