Audi Burlington

I never thought I would be disgusted by a 4S formal dealership, but here I am. They are trying to sell a 2021 GT53 that is 4 years old with 25k miles, a very basic model, initially priced at $84k. This car has an MSRP of only $100k due to its lack of packages. They know that's a high price that no one wants to buy, so they lowered it to $72k and believe it's a normal price. Here's the funny part: they INCREASED it by $3k again the next day, even though no one wanted to buy this car. For people who don't know the GT53, this is a 25k-mile, almost zero-package original MSRP $100k car that has been driven for 4 years, and they still want to sell it for $84k. This car is NOT WORTH MORE THAN $65K. However, the agent is very nice and kind; she did follow up with me many times with a great attitude. But the sales manager, whoever that is increased 3k back, is one hell of a funny person.

Quick response after inquiry!

Michael Brown was exceptional!

Excellent experience at a beautiful facility. Brendan was so knowledgeable and professional

I contacted the dealer and asked if I could put a deposit on the advertised Audi because I was unable to make it to the dealership that day but would be in the next morning. I was told they don’t take deposits to hold any vehicle and operate on a first come first serve basis . I called the next morning and said I was on my way ( with my trade in A8 and title in hand) I was almost at the dealership when I received a call from a office admin that the car had been sold the night before. A bad way to do business as far as I’m concerned & the sales person totally weak by not calling himself. I ended up purchasing from another dealer days later .

They were fantastic, front to end.

Not so good. The rims had curb rash, told them it would cost at least 2k to replace and they would not come down on the price. The interior did not have suspension control, the windshield had a huge crack. Would have been nice if they were transparent in the beginning. It would have saved me time and gas money ( wasted ).

Responded quickly

Kaitlin was so great, follow up etc, I wish more people were like her. I just am not sure I want to take on a car with so many miles, and so much is going on with holidays.

Quick response with no pressure.

Great experience

Good

Great experience buying our 2017 Mini S Convertible from Ali at Audi Burlington. I’d highly recommend this dealer!

Drove 90 minutes to audi Burlington, getting ready for a rode test salesman let me know car was just sold ....I call and not one word was mention to about vehicle being sold.

Great customer service and I bought the car!

I came in to test drive a car that I thought I was interested in but come to find out it wasn’t the car I wanted. The salesman Laras was very accommodating and did not try to pressure us in purchasing a car as many will try to do. We Will definitely be back to this dealership to check out more cars as they come available and spark my interest

Excellent Salesperson

Called and spoke to a lady that made me feel like I didn't want to purchase the vehicle. She transferred me to someone else. The sales lady spoke to me and told me the process,but told me she would have the manager call me the next day. I received no call from the manager. I have my financing and down payment secured. I was going to fly from Philadelphia to Boston MA to make the purchase.

Very responsive

I received a response which provided me information I needed.

Great respond time and very helpful

Great experience, no pressure sales and very helpful.

Very professional and personable service.

The appointment was easy to make and my salesman Brendan McGuire was fantastic!

Scheduled a same day appt; left 30 mins after the call. I live 2 hours away and half way there I received a call that the car had just sold. I wish they would have honored my appointment instead of leveraging my appt for another sale.

Very difficult to deal with for out of state buyers, also even though I have been pre-approved for my credit through Car Gurus, I am still waiting to hear back from them and this is going on a week. The dealership had a policy that they would not accept a deposit on pre-owned vehicles but to be pre-approved and wait a week for a response is truly unacceptable. Thank GOD because I found an Escalade closer and with 15000 less miles, all things happen for a reason.

These guys are one of the better Audi dealers in the area. Their internet team is top notch. Highly responsive and generally knowledgable. Like all dealers in late 2021, there is no inventory and they aren't particularly helpful when it comes to knowing when models are coming... this isn't their fault, but it could be handled with a little more tact.

Contacted me back bought another car

Decided to buy a different car somewhere else but their team was very helpful throughout communications.

They were great, easy, no pressure and professionalism

Vehicle was available then moments later recieved email as under agreement. Victoria seemed personable but disappointed that was not able to complete a transaction.

Honest dealer excellent service

They were very responsive, but I chose another car.

Peter was very helpful

Great

Great got back to me right away I’m hoping to purchase a vehicle this evening

Great dealing with Than. Felt a little pressure to purchase before leaving but other than that all good.

They were very quick to respond and help me schedule a test drive of the vehicle. Though I did not end up moving forward with the vehicle, I greatly appreciated the level of interest the sales staff had in helping me purchase the right vehicle for my needs. I would definitely do business with them in the future for all of my Audi purchase needs.

Overall a good experience. Originally the listed price on their site was MSRP so I set up an appointment. Was informed before I made the trip that they just got the car in and the price should have been published at 20k over list. Disappointing but totally get it since the production is so limited and each dealer only get a couple to sell. The General Manager then called me up to apologize. Very nice. I did go down to look at the car just to see it. They knew I was not going to buy it at 20k over list but still treated me as if I was a potential buyer. Very nice and knowledgeable folks.

Responded very quickly and was very helpful.

very responsive

He communicated with me. A very good dealer

Yes I was contacted but decided not to pursue that car.

Nice and very friendly people.....I love my car. Thank you

They made the whole experience very enjoyable and simple! They even dropped the car off at my home following the purchase fitting into my schedule. Will definitely return in the future!

I did not go look at this car, but the team was so amazing via email and phone. Very personable and caring. I will most likely go to them in person when I am ready to make a purchase.

Had a great buying experience with Alex and Nolan.

They replied which was great and were ve friendly.

Dealership very helpful and knowledgeable

They were very responsive.

This was the purchase of a used Ford Fusion. Easy transaction and a fair-to-good deal. The usual annoying wait to get to see the business manager (I've walked out on deals for this reason before) but nothing out of the ordinary.

Excellent to work with!

The communication with this dealer were very good

They did contact. I have not had an opportunity to visit them yet.

It was an easy experience. I found the car on Cargurus and pretty much knew it was what I wanted. The whole process was very quick!

Professional all the way. Got what I wasn't looking for.

No pressure. Very helpful.

This dealer was also helpful and very responsive.

Received friendly although at times too many emails.

They are doing wonderful job.

I purchased a 2016 Mazda3 and had a wonderful experience! Frank from the dealership was very helpful and made the process as smooth as possible. As someone working in the car industry, I would not hesitate recommending this dealership to others!

they got in touch with me quickly but I had a change in my plan.

Ms. Lisa is AWESOME! She went above and beyond the Customer Service to answer all my questions.

Great, helpful and nice but, car sold before I could acquire it

I was ready to go from WY to MA to get the car that is certified. Then I saw a tear in the passenger seat that no one mentioned before. I’m glad I didn’t fly all the way

Great dealership! Top notch!! See Brendan...he’s great!!

Won’t ever buy anywhere else.

accurate, expert service and friendly service. I knew exactly what I wanted so the sale was easy if they had the car I wanted, which they did.

The staff was very friendly, knowledgeable and very professional.

yes, very helpful

Gave me the info I asked for

The car was just as described and more, we flew from Miami to Burlington, Massachusetts, and were received with smiles and hugs, what a great experience. When trust is developed loyalty follows, particularly with car dealerships, this is very important to me, and that's what I feel was created, a continued loyalty to the Porsche brand and a new loyalty to the best Porsche dealership in the country. Thanks to Jamie and Tres for making us feel this way.

That Audi place will tell u they going to Rmv for and add another $3k in the bill, I was ready to give them $23k for the car but they are trying to charge extra by saying the are going to RMV

Quick to respond to inquiries. Provided CARFAX reports and window stickers on vehicles I expressed interest in.

Worked with Amanda on getting in to see the car and Willie to drive and go over options. Both were very helpful, didn’t pressure me and listened to what I was looking for and got me exactly where I wanted to be car wise and price wise. Very happy with the process.

Very responsive & great communication with all involved

Amazing service from everyone on their sales team. I’d highly recommend you purchase your next vehicle at this dealer.

Good service , sales management pushed deal through when it was needed to. Sales staff patient. Price was the best for the vehicle and mileage.

I told them I wasn’t interested and they keep emailing me asking if I’m interested!

Contacted immediately. Very pleasant.

Worst Audi dealership I have ever delt with. The only reason I still made a purchase was due to the uniqueness of the vehicle. They will not negotiate pricing with you at all, so don’t even try. They also will not hold a vehicle for you even if you put down a non-refundable deposit. The entire experience of my purchase was a nightmare and it’s extremely unfortunate I had to make a purchase there!

Professional and responsive

They were quick to get back to me. They were above cargurus market price. They said they don’t negotiate and that’s where it ended.

Great customer support from this dealership especially Ms Savage who was in contact with me...

Prompt to communicate back

Very responsive and accommodating to my schedule

I didn’t go see the car because of distance and price but their communication was good

I went here and dealt with Tristan. I purchased this vehicle and I couldn’t believe the excellent customer service all the way to the top. It was a quick and painless transaction. I might’ve spent 2 hrs there total from a test drive to signing on the dotted line. All salesmen were friendly and helpful and I felt zero pressure to purchase. I definitely recommend Audi Burlington. Quick and courteous.

Ryan was very professional and good to work with. No pressure, the atmosphere overall was positive.

Not very helpful. Supplied incorrect information on vehicle requested.

Wonderful experience at this dealership. Very friendly and professional.

Wonderful experience. I actually bought the car and love it

I WISH I could purchase a car from them! It sold before I could but she was THE most helpful agent I have been working with, bar none. She was there to fully support me and not just to get the sale. 10 stars

Great experience from the sales process to the delivery of the vehicle

Great new S6 in the garage! Awesome service and people!!

Called to address any of my needs

Dealership contacted me quickly even though the vehicle had sold.

Very responsive, very knowledgeable....a really good experience

Helpful people, great service.

Amazing experience. Amazing car!

Seller was very all about himself not the customer .he could of been a little more tentative to my needs.i felt rushed off once I bought the car.never put a sticker on my car .I had to bring it back to them to get a inspection sticker . I don't feel I got the same treatment as others .I would never go back there.

They met with my expectations. Called me back next day.

Great car at a fair price. Offered excellent financing rates which were lower then my credit union. Peter Mstton was awesome to work with.

Lauren Savage responded to my inquiry in a timely manner. Over the next few days, based on the information I provided her per her request, she made calculations and recommendations pertinent on my current automobile situation. There was no pressure from her or the dealership. If any, it was my own impulsiveness. I ended up not purchasing the vehicle because of my current lease status. It was intelligently better to wait for a more opportune time. Fortunate is the soul who takes ownership of this 2014 Audi RS7 !!

Yes Matt from the dealership and I have been in contact. He been very attentive to all our requests

Will never go back.contacted dealer about this car. Dealer confirmed 3 times appointment we had to test drive. Get to dealership, told car really needs a lot of work, will probably just go to auction. Asked to drive other car I had contacted them about, told that we could drive it but it was filthy dirty. Dealer knew the cars we were interested in, confirmed three times we were coming in to drive and couldn’t bother to get cars ready! Guess they are not really interested in selling their used cars. Will never go back

Prompt response to emailed questions

I ended up leasing from them. Helpful, flexible on price. Pretty easy experience.

Test drove and ultimately purchased from this dealer. Responsive and professional throughout the process.

The sales team was helpful and courteous.

Sales team is really great and helpful!!

The dealership was top notch and the people were courteous and friendly with one exception; the car I was supposed to drive had been sold that morning and I was not informed until I arrived at the dealership.

Very prompt contact and excellent follow thru...

Not flexible. The interesting thing about this dealer is they are now selling the car for less than I offered. Haha!

not so great experience. they don't consider to negotiate even a dollar. need to be very careful while taking finance option. they seem to be not much bothered if we pick cars other than Audi.

Yes they were wonderful

Quick response and helpful staff.

Great dealership!

excellent dealership. professional, quick follow up, stayed in touch. very happy with them

Awesome car dealer

Responsive. Professional. Personable.

Excellent

Dealer responded in a timely fashion but would not negotiate price so I quickly moved on.

I just purchased a vehicle here. The dealership was clean and professional. They "smart price" their cars so no haggling on the cat. Just the trade. This did make the process very efficient and fairly quick compared to past dealings. The trade value they gave me was also the highest compared to other dealers. I Have not had experience with service, but I would buy a car from them again. Side note. It was a requirement that someone go with me in a test drive. I would have rather gone by myself to truly test and get a feel for the car.

Very responsive

Initial response was timely but ineffective. I'm 3 hours away but was very interested in a hard-to-find manual and tried to make a deposit or other arrangements to hold the car until I could test drive. Was told the salesperson would "keep an eye on it" over the weekend. Hour and a half into driving to the dealer, manager calls to say the car was sold over the weekend. If you are shopping from distance, don't bother with this dealer. They don't honor their word and the buyer has no rights or power in absentia. Complete waste of time.

Good

Lack of call back and communication. I wanted to buy a approx 100k car and was having to work way too hard.

Rude at dealership we walked out within 5 minutes

Didn"t end up purchasing a vehicle, but they were very nice.

The most worst dealership ever. I was there about a week ago. No one even care to say Hi or ask if i need help. The Manager was horrible, just walked around and gave mean and stupid face... Just got a new audi at Nashua Audi dealer. Great great great customer service, extremely friendly and welcoming.