Alan Byer Volvo

Quick response, both sales and finance departments were helpful. A pleasure doing business with them.

Sales person (Debbie) was very helpful - no pressure.

Was ok until they totally under valued my trade in by $5000 to KBB. Really upsetting as I liked the vehicle.

The staff was friendly during the sale after I picked up the truck. I realize that the tailgate was painted recently, possibly even by them it was not disclosed to me personally or on the Carfax. There’s overspray on the liftgate handle and on the bedliner I contacted them and they were going to talk to somebody and get back to me. They never did.

Good initial response. Ended up buying a different car from a different dealership.

Great people

They answered all my emails even from states away.

Great experience salesman very professional and I didn’t feel forced to purchase the car, salesman even offered to lower the price of the car and give great detail background about the vehicle. I didn’t purchase because I wasn’t completely sold on the vehicle but definitely will go back. Great people !

I emailed them numerous times after the initial contact and no one would respond to me.

Only online conversation but very helpful. Followed up on my inquiry as well

I eventually bought a jeep from Alan Byer ,They were very helpful. They made the transaction as easy as could be expected under a difficult situation,

Salesperson responded first thing in the morning, I have not set a time to look at the car.

Phenomenal people a pleasure to do business with

Very responsive and helpful!

Texted, quick response, polite, informative.

Quick follow up

Extremely helpful

Christine was very prompt with providing me information on the vehicle and setting up my test drive. The entire process from start to finish went smoothly and I love my new car. Over the top professionalism.

He texted me information eight away,

Straight to the point, wasn’t pushing on me to buy the Jeep.

Very good interaction will all folks associated with Alan Byer Volvo.

Dealer contacted me right away when I sent email that I was interested. Wasn’t pushy and got a great deal on the car

Very friendly and helpful. It was an enjoyable car buying experience. They were informative with regards to warranties and undercoating. I would buy from them again. :)

Contacted the dealership for information by email to make a appointment for a test drive. Was put in contact with a inexperienced sales associate, she was unaware of of which Nissan I was looking to test drive. Started the sales process over the phone to hold the car , to be sure the car was available. After a day I was contacted by the sales associate to be informed the car was already sold. After going through the all the paperwork and only to find out the car is still on the lot and not sold. Stay away from this dealer

Not good as I believe they have a “bait” car they are keeping on for over 2 weeks that really is not available. Shows still available today, but ‘pending finance” for over 2 weeks.

The dealer is purposely continues to advertise cars that they have previously sold weeks ago on CarGuru as presently for sale. When I called the salesman admitted to doing so they can compile a list of potential customers if they ever get another clean, low mileage Volvo XC70 into their inventory again. That's a very unethical way of doing business. Stay away from this sleazy dealership!!

the BEST dealership I have ever worked with!!

Great overall experience

The dealership and our salesman were very helpful and our experience was easy & great! We bought our 2017 Jeep Compass over the phone and it was delivered by a helpful, friendly driver. We are very happy with our new car and the overall experience was seamless & great!

Was contacted once by email, information was limited on how to proceed.

While I did not make a purchase, Carrie was very professional and helpful!

I received an initial email from the dealer, I responded back with a question about how they handle trade ins and never heard back. I will shop elsewhere, shame I really wanted that car.

They were courteous. Replied promptly. Answered all my???

Super responsive and very helpful. I cant wait to have my jeep delivered next week!

Very fast response!

They responded in a timely manner and were very helpful and pleasant

This dealer was awesome and very helpful. Delivered this vehicle right to my door.

Virtual buying was very simple. My salesman Brenin answered all my questions and made the process easy.

Wonderful service, very nice people, they explained everthing nicely. Great experience so far

This dealer went above and beyond to help us get the perfect first car for my son!

Dealer quick to follow up

Tyler was great to talk but could not get together on car but was impressed with salesman ship and knowledge hopefully I will be talking to them soon

Very helpful.

Very polite and fast to respond.

No nonsense! Great people, nice dealership. Pleasure to do business with.

They responded quickly to my questions...they were kind and happy to help me with my request.

Salesman was very pleasant and helpful. And he followed up with an email. Made car shopping very easy

Good dealership to deal with, told them I was coming down to test drive and was expecting to take it home that day. They went as far to have it ready for me to test drive and take home on a Saturday morning. I was driving 3 hours to buy this vehicle.

Great!

I had a great experience working with Bob at the Utica dealership. He was very helpful with all my questions. Bob was not pushy at all...and I appreciated that. Thanks so much. I will definitely be back.

Very helpful!

They were great in reaching out to me when I contacted them. The staff is very friendly and very easy going without being pushy. Answered questions that we had.

Did well. Picking up the car today

Dealer was Professional and easy to work with

The staff at Alan Byer is phenomenal. I is completely no pressure. The vehicles are well maintained. The prices are great.

Very polite professional courteous n knew the product extremely well

He called me said he was going to call me back never heard back from him very disappointed

I have dealt with a few big name car dealers in the past when purchasing vehicles. I found a vehicle I wanted at Alan Byer and my experience has been wonderful. From the salesman to the finance manager to the service manager, my experience so far has been top notch and I would highly recommend this dealer

They've been in contact with me daily. They're vehicles look like they're in great shape. I will be making a trip here to check some out.

Very helpful.

Anthony was very accommodating and easy to work with. We closed the deal.

Dealer worked well with me and those helping me. I strongly considered buying here, but got a better offer closer to me ultimately.

Didnt call back..took 2 days to message back

While I did not purchase the vehicle. (It sold before I could get there. - my fault). Michael Johnson was terrific, great communication and immediate response. He was great to work with and while I did end up purchasing another car I would definitley buy from them in the future.

So far so good, still working out details. I think we're going to close the deal on this one. Nice polite and patient. I ask a lot of questions, sometimes for more than the average person, but they took care of all my concerns. This was the first vehicle purchase from another state sight unseen (in person) and my most expensive purchased vehicle so far. Carrie helped ease my mind.

Overall good service and fast and consistent

Very friendly and obliging. Easy to communicate with. They understood my issues in a professional manner.

They were prompt, helpful and courteous.

They brought the Dart from Syracuse to Utica so I could test drive it

Salesman was very helpful but car was sold before I got there He did call me and let me know

Too many games played by saleswoman. Back and forth, back and forth X3 to the "manager". I'm so over games, and it was a bad try at intimidation. Plus, I hate fake people trying to make you feel like your getting a deal. Everything this saleswoman said contradicted the salesman from the night before at another dealership. Turnoff completely.

Dealership responded within 5 mins of request. Sales person was outstanding and we made the purchase

Test drove this at 41,988 and had a trade that I wanted 23k for was offered 20k but it wasn't enough for me to do the deal. One week later it was relisted for 39,988 so , great ! Drove to syr from rome and thought it was an easy sale if the still would give me the 20k for my trade . BUT NO my trade now was worth 18,500. 7 days later . I highly doubt I'll drive out of my way to shop there . I'm not surprised tho , car salesman are the worst . get there reputation accordingly so prepare to walk away . Just walk away .

Very good

Contacted me quickly, very friendly

Quick, professional response.

Purchased car yesterday. Worked with Brennin. Very cordial, professional and fair. Very happy with experience. Addressed my two concerns with vehicle and even went above and beyond regarding the brakes. A good move on their part. This is what brings customers back for future purchases Time will tell on reliability of vehicle and future service support but based on experience thus far I fully expect excellent customer service going forward. Highly recommend this dealership and working with Brennin directly.

Very responsive

Great experience,!

As far as the car itself it runs great. So far so good but I only had it for about 6 days. It has a start and stop engine that initially worried me but I googled it to make sure it was normal. The price was really good, and that's the main reason I drove so far to get it. Its also the main reason I didnt haggle much. One thing I'll say is they have great prices for their vehicles. As far as the buying experience It was fine, they kind of acted like they were doing me a favor by selling me the car. The bank they found offered me a horrible 13.5% Apr. So I had to finance my own loan through my bank. They never even offered me a test drive. They didn't even show me the car until the day I got it. I could have been more picky or just went elsewhere but in reality I didn't really care much since I knew their werent any other 16 Limiteds around at that price. I could have asked for more for my trade But I didn't care much. It was 2wd and up here I think they gave me a decent price for it but I probably could have gotten 11,500 if I bargained. But overall the experience was fine. Not great, not bad. My main problem was them pushing for a down payment. I always hate putting money down. It only knocks like 5 dollars off your monthly yet I could have used that 615 for a fun weekend with my kids or back to school shopping. Other than that and the aforementioned it was fine. I dealt with other dealers prior to coming here. Their customer service was a lot better and they worked a lot harder to get me a deal I liked. Unfortunately they didn't have any Durangos in my price range. But I recommend looking around thoroughly before diving in.

Good communication. Did not buy because of distance, but no high pressure from sales. If I lived closer, would definitely consider.

Very friendly staff to guide the purchasing process.

Responded within few hours. Unfortunately car was sold.

Resposive and professional

Our sales person was extremely helpful and a pleasure to do business with. Overall everything was better than expected. I would do it again in a second. The vehicle is beyond what we imagined from the pictures. We still can't believe we got a car with all these features and a great price.

Fantastic service and very quick!

The car was over-priced at 13999. They reduced but then were sending for auction.

Quick response. Horrible negotiation that lasted less than 20 minutes. Offered 1/4 of the value that other dealers offered me on a similar vehicle. It was truly insulting. The excuses used for the lame offer were just as insulting. I would NEVER recommend this dealership.

Car I bought was fairly priced and people were very accommodating. We bought a used car and felt good about the 70 plus check system that they perform on all used cars.

I never contacted or e-mailed this dealer.I don`t know how he got my phone#..I asked how he got it and he didn`t respond,,,,Unwelcome,,,,

Michael Johnson has very helpful with our car buying process

A very pleasant experience, no pressure and price of car was way better than other dealerships.

Responded very quickly and made the process easy and was happy to do business with this dealer

Will make an appointment to visit dealership. Very friendly and super informative while not pushy. Looking forward to working with this dealer.

I believe the sales person is excellent. They wouldn't work with us and we got the same thing at another auto dealership in Canandaigua for the price and monthly payments we wanted..... Alan Byer to work with us this is showing the jeep liberty but we wanted to buy a jeep wrangler tried to buy and finance it....

Good

Contacted me right away.

Great! Not pushy!!! Very happy!

Very knowledgeable very nice but the price of the vehicle which was stated negotiable was WAY overpriced.

I called to ask about a vehicle. The salesperson called back in a timely manner with information.

He was good. Gave me all the info I needed. Unfortunately it wasn't what I had hoped.

very good organization - immediate response and answer all questions asked.

Mistake on mileage in the ad. Very overpriced on used vehicles compared to competitors. I never felt they were really very interested in my business. I will buy a newer XC-90, as I love my current '09, but it will not be from them.

Excellent price & quality of car. Show room being refurbished. Paperwork done on time. Friendly easy going staff. Salesman spent a long time helping us set up all the new electronic features. I will buy from them again.

Bryon was helpful and responded back to me with information requested about the car.

almost made deal - dealer would not negotiate down

Great experience. Very smooth and easy transaction. Bryon was a pleasure to work with!

Worked with Bryon Byer, great experience, great car!!

Nice cars all are high mileage however and the dealer is not willing to negotiate price