Alan Byer Volvo

1230 W Genesee St.
Syracuse, NY 13204

Sales: (315) 359-4336

Service: (315) 471-6107

Today 9:00am - 5:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 9, 2017
GuruDN2F1
Purchased car yesterday. Worked with Brennin. Very cordial, professional and fair. Very happy with experience. Addressed my two concerns with vehicle and even went above and beyond regarding the brakes. A good move on their part. This is what brings customers back for future purchases Time will tell on reliability of vehicle and future service support but based on experience thus far I fully expect excellent customer service going forward. Highly recommend this dealership and working with Brennin directly.
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Sep 6, 2017
Very responsive
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Aug 31, 2017
Great experience,!
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Aug 28, 2017
As far as the car itself it runs great. So far so good but I only had it for about 6 days. It has a start and stop engine that initially worried me but I googled it to make sure it was normal. The price was really good, and that's the main reason I drove so far to get it. Its also the main reason I didnt haggle much. One thing I'll say is they have great prices for their vehicles. As far as the buying experience It was fine, they kind of acted like they were doing me a favor by selling me the car. The bank they found offered me a horrible 13.5% Apr. So I had to finance my own loan through my bank. They never even offered me a test drive. They didn't even show me the car until the day I got it. I could have been more picky or just went elsewhere but in reality I didn't really care much since I knew their werent any other 16 Limiteds around at that price. I could have asked for more for my trade But I didn't care much. It was 2wd and up here I think they gave me a decent price for it but I probably could have gotten 11,500 if I bargained. But overall the experience was fine. Not great, not bad. My main problem was them pushing for a down payment. I always hate putting money down. It only knocks like 5 dollars off your monthly yet I could have used that 615 for a fun weekend with my kids or back to school shopping. Other than that and the aforementioned it was fine. I dealt with other dealers prior to coming here. Their customer service was a lot better and they worked a lot harder to get me a deal I liked. Unfortunately they didn't have any Durangos in my price range. But I recommend looking around thoroughly before diving in.
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Aug 16, 2017
Good communication. Did not buy because of distance, but no high pressure from sales. If I lived closer, would definitely consider.
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Aug 1, 2017
Very friendly staff to guide the purchasing process.
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Jul 1, 2017
Viik22
5
Responded within few hours. Unfortunately car was sold.
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Jun 29, 2017
Lucerne_1373
Resposive and professional
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May 9, 2017
Our sales person was extremely helpful and a pleasure to do business with. Overall everything was better than expected. I would do it again in a second. The vehicle is beyond what we imagined from the pictures. We still can't believe we got a car with all these features and a great price.
1 of 1 people found this review helpful.
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Apr 24, 2017
Fantastic service and very quick!
1 of 1 people found this review helpful.
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Apr 17, 2017
The car was over-priced at 13999. They reduced but then were sending for auction.
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Apr 11, 2017
Quick response. Horrible negotiation that lasted less than 20 minutes. Offered 1/4 of the value that other dealers offered me on a similar vehicle. It was truly insulting. The excuses used for the lame offer were just as insulting. I would NEVER recommend this dealership.
1 of 1 people found this review helpful.
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Response from Alan Byer Volvo:

Ray, we work to the best of our knowledge to offer great trade values and great prices on our cars. Sometimes other dealers have so much markup on their cars that they can make your trade look worth more than it really is. That's not always the case, but we have been making great deals for over 60 years. Alan wouldn't have it any other way!! If you ever need anything please feel free to call the dealership and ask for my direct cell. Call or text me anytime!  We didn't make this one work, but we'll still be here next time if you ever feel like giving us another chance. Either way, drive safe a
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Mar 13, 2017
Car I bought was fairly priced and people were very accommodating. We bought a used car and felt good about the 70 plus check system that they perform on all used cars.
1 of 1 people found this review helpful.
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Mar 8, 2017
I never contacted or e-mailed this dealer.I don`t know how he got my phone#..I asked how he got it and he didn`t respond,,,,Unwelcome,,,,
2 of 3 people found this review helpful.
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Feb 6, 2017
Michael Johnson has very helpful with our car buying process
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Nov 20, 2016
A very pleasant experience, no pressure and price of car was way better than other dealerships.
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Sep 4, 2016
Responded very quickly and made the process easy and was happy to do business with this dealer
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Jul 28, 2016
ohlittle
Will make an appointment to visit dealership. Very friendly and super informative while not pushy. Looking forward to working with this dealer.
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Jun 2, 2016
I believe the sales person is excellent. They wouldn't work with us and we got the same thing at another auto dealership in Canandaigua for the price and monthly payments we wanted..... Alan Byer to work with us this is showing the jeep liberty but we wanted to buy a jeep wrangler tried to buy and finance it....
0 of 1 people found this review helpful.
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May 7, 2016
Good
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Feb 29, 2016
Contacted me right away.
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Feb 21, 2016
Great! Not pushy!!! Very happy!
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Dec 19, 2015
sheepshine
Very knowledgeable very nice but the price of the vehicle which was stated negotiable was WAY overpriced.
0 of 1 people found this review helpful.
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Nov 21, 2015
I called to ask about a vehicle. The salesperson called back in a timely manner with information.
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Nov 4, 2015
He was good. Gave me all the info I needed. Unfortunately it wasn't what I had hoped.
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Read 10 old reviews
Apr 7, 2015
very good organization - immediate response and answer all questions asked.
1 of 1 people found this review helpful.
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Mar 22, 2015
Mistake on mileage in the ad. Very overpriced on used vehicles compared to competitors. I never felt they were really very interested in my business. I will buy a newer XC-90, as I love my current '09, but it will not be from them.
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Mar 19, 2015
Excellent price & quality of car. Show room being refurbished. Paperwork done on time. Friendly easy going staff. Salesman spent a long time helping us set up all the new electronic features. I will buy from them again.
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Jan 21, 2015
Bryon was helpful and responded back to me with information requested about the car.
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Oct 20, 2014
tijean417
almost made deal - dealer would not negotiate down
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Aug 27, 2014
Great experience. Very smooth and easy transaction. Bryon was a pleasure to work with!
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Mar 8, 2013
Worked with Bryon Byer, great experience, great car!!
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Aug 14, 2012
Nice cars all are high mileage however and the dealer is not willing to negotiate price
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Feb 17, 2012
Excellent experience, Dealer representative was very knowledgeable and customer oriented. Alan Byer Volo is outstanding!
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Jan 31, 2011
My salesman was great - very nice and I felt completely comfortable. Easy transaction & everything went smoothy. My only complaint is that I was told the interest rate I was getting over the phone and when I went to sign the deal, it was a point higher. I called my salesman on it but he just fumbled over his words. That part made the deal end with disappointment & I wish I had gotten my own financing before buying a car. Other than that - it was a pretty good deal and I am happy with my purchase.
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