AUTOLUX

They put one price on line for the car and when you get there they add additional fees for example, the cars for 29 990 and when you get there, the cost is 27,000

I wasn’t going to do a review because at first I didn’t care to write. However, after some days what I experienced has dawned on me and I came to see what others felt and sad to see I wasn’t the only one this place tried to play and lie to. I had a 3pm appointment for a car listed for $19,000. At 1pm I called to see if I can come early to see the car and they said yes. I got there at 2:20pm after driving an hour and 30 mins only to be told the car will be in the shop for “ 30 mins for brakes and rotors”. Then they tried to show me a different car while I waited. Even tho I said I’m not interested , they still had the car come. This car was more expensive and wasn’t even the color I wanted. This car also had dents and damage along the trimming and had a CRACKED window. I asked when they got the car, I was told that same morning and if I wanted it I would have to wait for them to fix it. I then asked how long for my car and they didn’t know. Save your time, don’t come here at all, NEVER.

It was good working with Sarah she Carolina they both made it happen for me and I felt very happy ….

Good

AUTOLUX was GREAT! Never would I have thought I would be able to have such a great experience! I am happy with my TYPE R! Sara and Richie was amazing and Darren!!!

I called the dealership to inquire about this car and was told by Ai it was available. When I went to the dealership to test drive it, the employees told me it was sold in the morning and they have few other similar cars but no one assisted me. Not a great dealership.

Annoying AI assistant hassles you when you inquire about anything. The price you see on here , isn’t the real price at all, not even close. I also live about an hour away, so didn’t want to waste my time and I knew what I wanted so just wanted to talk numbers and get a deal done where I was told you can only come in. I ended up buying the exact same car as this from a dealer in Connecticut, and they’re delivering it straight to my house. Don’t go here.

When I called, I confirmed the price when I got there. I was told the same price once I was ready to sit down and start the paperwork. I was told that the car was $8000 over the price I was quoted Amy has the audacity to tell me it’s still within the range of the value of the car. The car went from thirty one thousand nine hundred and ninety nine dollars to thirty nine thousand nine hundred and ninety nine dollars plus tax.

One of the worst experiences of my life in a dealership. The sales person was totally untrained and more like a street vendor. The car was absolutely dirty and grimie. They were more interested in selling financing than selling the car! I felt dirty and in danger sitting in their so called show room. My mind was telling me to cover my wallet and run as fast as I could. All in all it was an experience that I do not want to ever repeat. I would tell everyone to stay away from this dealership.

It’s a scam! I went there because of their prices on CarGurus. But they only sell their cars if you finance through their lenders. They won’t sell it to you any other way. And once you apply I’m sure they’ll just switch and sell you a garbage car. Be careful

I asked 4 times if this is the final price( 25 495$). I was told yes! Just taxes and that's it.after completing the paperwork and all the procedures, they brought me a paper to sign where it was stated $31,500 + their work $3,000 (oil change, etc., that's what they said) and that's without taxes!!!!!! and so the price of a car for $25,500 becomes $34,500!! with taxes it will be $38,000!!!!I If you value your time and your money, it is not recommended to approach them

Dealer trying to say that price is after taxes but I have the email confirming that it says before taxes fees. Where the price difference from there posted price and email price are completely different and are about $5k difference.

They don’t sell over the internet I called for a car and wanted to do everything online. They Pressures me to come in. And stated they don’t sell online

They dont discuss prices over the phone. The issue here is I dont live in NYC. Their sales tactic is old, sketchy and weird. I have bigger odds of buying a car in less than 5 minutes over the phone than being at the dealership. I guess they only want "yes" people in their dealership to sale them for outrageous mark ups.

Autolux was very quick to respond to my inquiry. I reached out with a few questions about the Tesla, and they got back to me the same day with clear, helpful answers. Their responsiveness made the whole process feel smooth and professional. Listing Accuracy: The listing was completely accurate. The details about the car’s condition, features, and mileage matched exactly what I saw when I arrived. It was clear that Autolux values transparency in how they represent their vehicles online. On-site Experience: When I visited the dealership, the car was clean, well-maintained, and ready for a test drive. I appreciated that they had everything prepared ahead of time, which made the visit efficient and enjoyable. Customer Service: Matthew, the representative who helped me, was excellent. He was friendly, respectful, and patient—never pushy. He took the time to answer my questions and made sure I felt comfortable throughout the process. His customer service really stood out.

Claimed listed price was prior to a 20% down payment and then added several thousand dollars in dealer fees on top of that as well. All used car dealers add fees to some extent, but this one was really, really excessive. Bought a car elsewhere.

I strongly advise against this dealership. My experience was extremely disappointing across multiple areas. Communication was poor: The sales representative handed me a QR code to complete all paperwork independently while he used his phone instead of assisting. Customer service was unprofessional and disengaged throughout the process. Regarding inventory, the vehicle I considered had an expired inspection and showed no evidence of recent maintenance, which is concerning for a dealership advertising luxury vehicles. The on- site experience reflected neglect. Most alarmingly, the financing process included approximately $6,000 in unexplained fees added to a $12,000 vehicle. While taxes and legitimate fees are expected, these excessive, undisclosed charges were unacceptable. Based on this experience, I cannot recommend this dealer and would actively discourage others from doing business with them.

Good dealer

Very good response

Friendly and willing to work with customers...

Good service

It was ok

Waste of time, the price they have advertised the car for is total garbage. They only wanted to run my credit score at first without letting me know the OTD price. They don’t accept cash payments only financing. The car was parked in another lot surrounded by other cars so no test drive were available and I haven’t been able to check exterior.

Very responsive very attentively LEO was a spectacular front facing customer service agent. His personality convinced me to fly two airplanes and drive 15 hours to get a car from this location....

Very good

I inquired about a 2023 Dodge Durango the 13th of March and I received a response within a day or so regarding my inquiry.

Had appointment when I got there the car was not clean and had a gas container in the back seat. The whole vehicle smell like gas. There’s no sales men or sell woman there.. the placing sketchy..

Great experience

A great dealer with nice cars.

This dealership is a very good place to find the vehicle you want...and I highly recommend them ! For your future purchase...

After reaching out to the dealership the operator said they do not take telephone inquiries. What for sales to respond. Here is the "DECEITFUL" business practice that tells you they cannot be trusted. After speaking to the salesman, he said I want to be clear the price listed is after a 20% deposit. I said you are advertising a price with no mention of after 20% down. He stated at their website only is the correct price. Then put me on hold hoping I would drop off......... Once he came back, I called him out as their site had the same price as CarGurus. This isn't even bait and switch but pure miss leading advertising..........I would never do business with AutoLux

I made an appointment for the next day At 4 PM To see a car. The car was not there when I arrived The salesman said it was at another location one hour away After A few minutes, he asked the manager and the manager said the car is being sold to someone else

I came here in mind of another car but it sold unfortunately when I got there. Matthew understood my situation and was patient with me showed me every car they have in my price range and we was able to make it work with something even better. I highly recommend everyone to come and ask for Matthew he's super knowledgeable and patient and he made my experience something I will never forget.

I recently purchased a BMW X3 and had an exceptional experience with Matthew, my salesman. From start to finish, Matthew was professional, knowledgeable, and attentive to my needs. He made the process smooth and stress-free, answering all my questions and ensuring I felt confident in my decision. The dealership itself has an impressive selection of vehicles and offered a great trade-in value for my previous car. I highly recommend Matthew and the team for anyone looking for a quality car and outstanding service!

Stay far away for this dealership!!!! They are the worst in NJ. I had a text message on a price of a used car on their lot from one of their salesman that clearly stated the vehicles price and they were fully transparent and no hidden fees. Boy, was I scammed. They added $4,000 to that price when I showed up and refused to honor the price I had in our text messages. They are scammers. I warned you and just looking out for my fellow car shoppers. Shop elsewhere.

I recently purchased a pre-owned Honda Accord from AutoLux, and the experience was fantastic from start to finish! Matthew, my salesman, was awesome, he was knowledgeable, patient, and made the whole process stress-free. The management and finance team were also great, working with me to tailor a deal that fit perfectly around my needs. They really went above and beyond to make sure I left satisfied. Highly recommend AutoLux for anyone looking for a smooth, hassle-free car buying experience!

Drove far to come and check out the car. When coming to an agreement for price, They added 10,000 more for the price with the excuse they added a package they install to all their cars which is not posted in advertisements plus they wanted 20% down for the car. Everything is a scam. I wouldn’t recommend no one to that place. Also their customer service was very unprofessional.

Only one salesman was working on Sunday and he was busy with another customer. I took the opportunity to walk around the whole lot and couldn't fine this vehicle that they knew I was coming to test drive and purchase.

I do not recommend this place to buy a car. I spent the day off, they don't have the car you want at that price, I think that's how they lure customers. When I arrived, they said to wait, but after 20 minutes, they said the car was in another place, then went there with them and it wasn't there either, they said it was under repair and started offering other cars. They're not telling the truth. Don't waste your time.

Was planning on flying to NY from MN to purchase a 2020 BMW 540i for $29,939 as listed on Car Gurus. They wouldn’t give me a total so I could come in with a check, they won’t accept wire transfers, and would not hold the vehicle for me, not even for a fee. I asked about rates if I could possibly finance through them and the girl on the phone said she couldn’t give me a rate and I would just need to come in. Not very helpful, and lacking in the customer service department. I decided it seemed off and passed on the trip. Would not recommend doing business with this place, and read the other reviews. I would’ve been irate had I flown in and they jacked the price up $10,000, or they had sold it before I got to the dealer. Shady.

Very rude! After reading all the horrible reviews I still decided to give them a call. The young lady I spoke with was very rude stating I could not directly speak to a sales person, also letting me know that I would have to travel there to NY just to get the info to give my credit union to even being the process basically stating they don’t sell to out of towners. Pretty on brand with what I had previously read about them! Steer clear of this dealer.

Super weird dealer that doesn’t accept calls. When you call their phone number, the person you’re speaking with is a scheduler who has nothing else to do but schedule appointments for people who call to come in and meet with sales. If you ask to speak with anyone is sales, you are denied. I’ve been in sales for my entire career, I can’t imagine working to prevent prospective customers from calling me. I live almost 200 miles away; I’m not driving their to see if things work out. Terrible business model.