AP Fairfax

Very responsive towards my interests

Exchanged a few emails regarding a vehicle that is rated as OVERPRICED by $3885. Also says vehicle has been on their lot for 317 days! I made a REASONABLE offer based on the circumstances and they basically laughed. I cant believe they want to rip someone off by sticking to the advertised price

All Good!!

Disrespectful, condescending, and expects customer to sympathize with his need to make a solid profit. Sleezy and rude. Wanted proof of financing before test drive over the phone until I came and he saw I drive an expensive car, looked respectable and had solid finances, then the demeanor and conversation changed to much nicer. Car was not prepped to test drive when I arrived even though called in advance. First question when I came in was how are you paying. This dealer does not respect your time. Wanted to discuss the “deal” before you even get to test drive. This dealer is everything people dread about going to dealers.

They had me sign all the paperwork and then notified me the car still needed to be serviced. They called me back in the evening that the car was ready. When I told them I was not able to come back till day after they sold the car to someone else.

Great service, saw the car I wanted, contacted Zack,test drove the car.I really liked the vehicle, Zack drew up the paperwork and I was on my way. Zack made my car shopping experience great.

Great customer service...

Honest and transparent

Great experience

Although we did not buy from them, they contact us and followed up right away.

Very responsive. Answered all my questions and concerns in a timely fashion.

Awesome experience ❤️

Excellent and fast services.

Well, he answered my question in a timely manner and he understood when I express my wants in the vehicle. He also was understanding to me wanting to wait.

Very professional, efficient and reasonable!!

Great

good service

They were very attentive, polite and professional. We took the vehicle for a test drive & the brakes vibrated the front end which they said they would fix. We decided not to buy at this time but out of the many dealers we visited this one is tops. Cars are spotless & staff very nice.

Absolutely amazing. I am trying to buy a vehicle out of state and they have provided all the information needed. Working with Mr. Owens the most comfortable and reliable experience I've ever had working with a dealership. He was never pushy or lacked communication. He kept in contact every step of the way and replied immediately to any questions or concerns I had. Would recommend.

Sales person was very helpful,take the time to listen to my needs

Zach Owens was incredibly kind and follow up was immediate. I regret that I wasn't able to find the car to suit my needs just yet. There is still time of course!!

Let us come for a test drive knowing someone was already in the process of purchasing the vehicle - pointless visit waste of our time - ))

Low balled my trade in. Then stopped communicating with me when I offered to share written offers from other dealers.

Quick response and follow up

Dealer was great to work with - the entire experience was a pleasure.

The guys were very nice and courteous. Answered all my questions.

Friendly and informative!

Dry helpful staff. They waited for me to arrive close to their closing time to ensure I had an opportunity to look at the vehicle.

I had awonderful experience with Nick.

Awesome my salesman Nick was great he want beyond the call of duty I’am pleased I will refer friends & family to them Thanks

They responded quickly and stay in contact letting me know about price drops of the vehicle I inquired about!

Answered questions within minutes but decided not to go see the car

All great people that I me that worked there. They stayed late to sell the car. I would definitely buy a car there again.

The dealers normally contact over the phone and if you are away from the phone then your follow up is as good as over. When you return the call, 99% of the respondents are unaware of who would have probably called the prospective buyer from their office and for which car. As simple as it is my experience with Thomas from AP Fairfax has been exceptional. Though we were unable to strike a deal, at least we got to exchange some mails and with phone calls subsequently. Writing an email or an sms to a prospective buyer if you are unable to get through with phone calls, works. Interested buyers will surely get back with the right query. Good customer service.

Ppl came off as nice. The vehicle wasn't ready to be shown. The 2013 cls check engine light was on and had obvious mechanical problems. I wouldve liked it if they wouldve explained this to me prior to driving out my way there. Besides that the overall experience was ok at best.

Great Experience, was responsive and professional.

Great people to deal with

Mr.Zack and Thomas gave me world class service! I bought my 2015 Nissan Rogue from here and I couldn't be happier!

Took 2 days to respond on price offer on a car. Took over a half a day to respond on each question. Had to call them back each time. In the end wouldn’t budge on price. Lost my business and I bought a very similar truck from a different dealer for $2000 less.

Very impressed with AP Fairfax, especially Zach. He was very responsive and easy to work with.

Well rounded and kind people who care for the well being of my choices. I highly recommend them to any looking for great pricing and good quality vehicles.

Very helpful. Didn’t buy the car because I found something else

Good service and good price

Great dealer so far. I haven’t pulled the trigger on this but I am so close.

The dealership and my salesman were very friendly and met all my needs. Provided a very efficient and enjoyable buying experience

Honest

great dealership fast return very nice people

Good dealer and very professional

Dealer initially contacted me regarding the car. I went in to view the car, however, dealer refused to remove the car from stock while my deal was being negotiated unless I put down money on the car first and the car was sold to someone else in the process of my deal being negotiated. Dealer never contacted me regarding another car.

Very good communication. No purchase yet

Very responsive. Provided detailed responses descriptions to all my questions.

Well my experience far as phone conversation we set up for me to come see the car and I didn't show up but the dealer keep in touch

They were very helpful.

The BEST experience I've ever had in buying a car! From beginning to end there was no pressure only information. They already had the lowest price by thousands, friendly, nice, service oriented , I can't imagine a better dealership! I got my Dreamcar! Salesman Josh Braumstein was exceptional.....

These guys are best of the best.If you wanna buy European style car stop by at AP Fairfax.Thx.

I felt right from the start that they were a dishonest car dealership. It was one lie after lie. I had a 2013 Infinity G37x clean and they knew it was clean. They told me one story after another one how they won't get know money from your car, Now mind you honestly my Infinity was the cleanest car on there lot with 44000 miles. They said we won't be able to sell that car for $13000. They're like a little gang. They all gang up on you telling you thing you know ain't true, $13000 right. They added fees for everything delivery fee? I just drove all the way down here from York Pennsylvania, really a delivery fee? Anyway they low balled me on my Infinity G37x amazing car gave me little to nothing for it. Then stuck a price tag in the window of my, now there Infinity for $20000. They said most of there business come buy way of people telling others about there dealership. Well they don't have to worry about that one. Folks these guys are not HONEST at all. They have no problem ripping you off, taking your hard earned money, will smile and laugh in your face like they known you for years. I wouldn't refer or recommend AP Fairfax to anyone. NOT A HONEST DEALERSHIP 1 OUT OF 10 DEF 0 folks Stick with your Bigger chain dealership. You will have a better piece of mind. RIPPING YOU OFF STRAIGHT FROM THE DOOR I'm Rick and I approve this message. Thanks

Timely responses were given to me in a friendly manner.

They responded to my inquiry quickly.

The person called and told me about the armada, he was suppose to work out a deal and call me or email me back but he never did. If I could give them a half a star I would.

It was great. They reached out within minutes and did everything possible to help me get into a vehicle.

perfect !!!

Everyone was nice and helpful. I worked with Louis who helped me with my purchase. Not of this particular car, but one that I am overjoyed with. I would definitely refer this dealership to others looking.

Excellent

Truly one of the most easiest and smooth financial transactions I've ever endured. I made an appointment, saw the car, and bought the car...just like that. The team at AP Fairfax are true professionals, and I would recommend them to anyone and everyone. Thank you gentlemen for a job well done!

Made appointment, saw car, bought car. The overall experience was good.

Responded multiple times and offered to work with us. Good custom we service.

excellent dealer.

They replied quickly but unfortunately the car I was interested in was being sold already.

Quick follow up. FYI Prices are firm. They state they price aggressively.

Quick to get back to me. Took the time to verify options that weren't clearly noted in the listing. Financing process took a little longer than I would normally expect, but they did match my rate. Out of state registration (in MA) posed a real challenge for them but their team was diligent in helping to resolve. Would have given 5 starts if not for the fact it took 2 weeks for me to get my vehicle registered,

Great quick response!!

I spoke with Zack who was very professional and kind. He was patient and answered all of my questions. We were unable to make it to Virginia before this little beauty was purchased. However, due to the kind service we received we would happily do business with them in the future.

I did not buy this vehicle but very pleased with customer service concerning my purchase and asking if there was any way they could be of service even if not this vehicle

Outstanding! Thanks to Faheem I drove away in my desired vehicle

Overall im pleased with my purchase...and my experience at AP Fairfax

Dealer contacted me promptly, set up viewing the next day. Went to see the car, guy already had it running it seemed to be like it was about to be a smooth transaction. I brought a mechanic, and he noticed a few minor things but the dealer told me it was as is. I told him I wanted to buy the car out straight cash, just noticed a bad motor mount, and tire pressure light, minor issues. I asked if he was willing to fix these things before I buy seeing as tho it's as is, he made smart remarks and did not wanna help with these issues. I understood the car had passed va inspection, but that was just the issues I noticed in 3 minutes of viewing the car, so my only insurance was to at least have the minor issues fixed because it was my problem after the purchase. Guy was very passive aggressive about it, and lost on a sale by not being negotiable. Now after it all the car running seemed like a suspicious act. Bad businessman, but seems like a decent place to buy a car from. Just don't let it be over 100,000 miles because it's AS IS, and all the problems are yours.

They are amazing. I live how prompt they are to respond Ann's meet all my needs patience to answer questions, honesty.

Very responsive to my requests and information about the car of interest.

Everyone was very courteous. The sales team followed-up with me via email after my test drive. I ultimately bought the car and would highly recommend this dealership.

He was well informed and helpful about the car.

Great customer service. Provided all the information I asked for in a timely fashion.

The dealer was very prompt with their responses and both a salesman and a manager offered to take my call. However, I had several simple questions that I had asked in the contact information which they did not respond to ... I didn't want to waste anyone's time if these 3 simple things couldn't be answered. Event "I don't know" would have been an acceptable response, then I may have called them back. Since they didn't answer anything I asked, I did not bother to call them and listen to the sales pitch.

Excellent service! Very happy with Zach and Jimmy. Helpful and polite

Responded in a timely fashion

Rahi was very responsive and got back with me quickly. Buying the car was an easy, quick and smooth process. I would recommend them.

Finance manager, general manager and 'repair(?) manager are top notch, very responsive, patient and not at all aggressive. Very transparent transactions, everything unfolded as they described. No surprises. The only negative was the salesperson who drove me to the car rental place 1/4 mile away. Very rude and condescending. Had he been my sales guy, I wouldn't have bought the car. Glad he was involved after all all of the paperwork was completed.

Not pushy, even though I did not purchase the vehicle.

Very friendly and helpful staff! Everyone went above and beyond their duties to make for an excellent experience!

Excellent people and committed to helping me find something within my budget

Good service and friendly staff.

Very friendly and professional!

I had a wonderful experience with the sell personal I m ready satisfied with the deal I had Fahim the associated was have a great coustmer service with full of respect, he explained clearly all the options the I can choose or think of my final decision. I feld like am dealing with my brother not a sell man. Fahim also remained in touch with me until the deal well done. What a great job

Great to work with. Car was in excellent condition. Bought the car.

Very good

Price negotiations were straightforward and fair. Both parties got a good deal. The dealership handled the transaction very efficiently. The car needed some minor mechanical repairs, which was handled seamlessly.

The dealership responded to my inquiry the same day. Mr. Zack has been incredibly kind and helpful to answer my questions. The dealership is now working with me to purchase my dream car.

right on top of it with no pressure

Very responsive and ready to make a deal.

Very prompt response and answered all my questions

Very quick to respond and seemed very interested to sell me the car and earn my business but the moment i made a commitment to visiting the dealership and seeing the car in person to make the purchase, all of a sudden the car was sold. I had asked about making a deposit to hold the vehicle for 2-3 days until i was able to get to the dealership but was told they don't take deposits.

Professional, Personable,Truthful and no surprises......Contact was quick and consistent , I was treated like a family member instead of a customer, I got what I was looking for a price within my budget with low miles .Zack picked me up from train station and the SUV was ready at the dealership , test drive and all paperwork was complete in less than an hour , no hidden fees and down payment was what we had agreed upon

Very responsive and addressed all of my concerns.

Quick, upfront, honest, and fair price.

Could not get financing.

Before visiting this deserving went to two other dealerships the service at AP was Superior I will forever recommend this dealership and my salesman he was very attentive and made us feel important

Great response, will look at car this week.

Good. Zack was very friendly and tried to earn my business. In the end I purchased an Audi.

Zach Owens is great and went out of his way to help me get my car. Extremely satisfied.

Great car, great team, I would definitely go here again.

Great experience dealing with Ap.. I would definitely recommend this Dealership....

Never had a chance to get there. Louis was very responsive. Would recommend based upon his response and behavior.

Zach and company were great to work with. Zach was ever present and helpful from initial contact until after my Porsche arrived. 5 ++ Stars.

Very good

Professional, helpful, and responsive.

They were prompt and courteous in responding to my inquiry. I didn't make a purchase.

Great buying experience here. Worked with Zack Owens and he was very informative and honest! I would definitely go back and buy another car.

Car had some scratches which I needed to bring the car back to have repaired a week after purchase. They did a great job on them. However I told them the car pulled to the left. They told me I would need to pay for them to fix it. Very disappointed considering I only had the car for a week. I will have the car fixed elsewhere. Was not a good buying experience.

Dealer responded on 12/31/15. Traveled 2 hrs to see the vehicle & it was sent out on 12/31/15 & we never received a call with this updated info. Not a good experience!

Very great service, They were very professional and friendly. They deserve the highest rating ever. I will recommend them to others in the future. 5 star

Great service ! Zach took care of me and got me in the car I wanted at a good price. Thanks again

Great service. Very responsive.

Great very helpful and courteous.

The salesman was great....very responsive not sure yet if i bought the right car.....

Great customer service and support. They were very knowledgeable about the vehicle.

The dealer responded right away and was quite friendly. Only issue was the car specs weren't exactly as noted, such as no back up camera. There's also a 500 dollar fee but that's the case with most dealers these day, The car was quite clean and in working order. Would recommend working with the dealer.

Great detailed information

False/misleading pictures of the car. The car advertised looks flawless and clean. However, when going to view it was dented, scratched and gashed. The angles they used for the pictures are just to lure people in. The salesmen were also deceptive and kept calling me to sell a car that I never inquired about.

Wonderful they have been trying to set me up for a Drive. I am appreciative of their efforts. Thanks.

Good response, could not make a connection

this dealer and I could not come to a price agreement

Very helpful. Just went somewhere else.

Contacted me too late for me to get by and see the car. Sold it quickly. Good for them, bad for me.

Very DISSAPPOINTED !!! Lack of communication and customer service . My girlfriend and i would never refer someone to this dealership . Maybe other ppl had different experience with aplus , but we are happy things didnt work out . Not gonna waste to much of my time writing this , My advise to others would be to , ask alot of questions and double check the car .

He was quick to respond to me.

Called and discussed vehicle with me. I never went to see the vehicle.

Excellent service

Very friendly car dealer and best value for the money A Plus Motors is the 5 STARS +++

Mr. Ali Shafiel answered my questions thoroughly and followed up with a phone call. Not sure if we will buy the car, but he has been polite and professional.

Good Response

Dr. Martin was a gentleman and the staff were polite as well. Very honest people who care more about making sure the customer is happy, rather than making a sale. Bought a 07 Nissan Altima from them and any concerns I had, they fixed. - India 2012

Very good follow-up with e-mail and phone call.