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ALM Newnan
About Us
ALM Newnan: Your Trusted Source for Quality Vehicles in Newnan, GA Founded in 2006, ALM Cars has grown from offering high-quality used vehicles to operating 15 locations across Georgia and South Carolina. We specialize in providing a convenient 100% online car buying experience, complete with nationwide shipping and a 5-day exchange policy. Explore our extensive inventory of over 4,000 vehicles, including new and used sedans, SUVs, trucks, and luxury cars. With a wide selection and exceptional customer service, ALM Cars is your go-to destination for reliable and affordable vehicles. Please browse our inventory today and discover why ALM Cars is the trusted choice for car buyers.
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Today 9:00 AM - 8:00 PM (Closed now)
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40 International Park
Newnan, GA 30265
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Feb 7, 2026
Truck has been listed for 2 weeks and can not get pictures loaded
I contacted 2 times and still no pictures not sure what’s going on.
Jan 4, 2026
Thay lie and try to get more money advertised for 46920.00 and asking 48920 and Ofer 2000 more power trend warranty by law thay should give 30day warranty but thay doesn’t give that either what kind of dealer thay are making there own law to get more money never suggested to go there
I had the pleasure of working with Keith at ALM Newman, and the experience was excellent. He was honest, professional, and quick to respond to all my questions. It’s rare to find someone so straightforward and easy to work with in the car-buying process. Although I did not purchase the vehicle for other reasons, I Highly recommend Keith at ALM.
Another BAIT & SWITCH operation. Super
sketchy. I submitted the loan application and
he told me I was approved. Then he sent me a
link saying this is the car you are approved on.
A car I had never laid eyes on. It was electric
blue and over twice the price of what I had
“bought”. Payments of $560/month. Which I
can’t afford. They were dishonest about my
purchase and literally chose a car that I didn’t
even like for me without any input from me
whatsoever.
Oct 1, 2025
While I haven’t gotten a car yet, the whole experience with them has been amazing! Very informative and staid in contact with me and kept me updated!
These guys and gals were very professional and actually pretty fun to be around. I felt extremely comfortable talking with them
and was very happy to be able to purchase from them. VJ was the young man I worked with --- attentive, responsive and no
pressure kind of guy. You'll like him if you get a chance to work with him Nicely done ALM Newnan. :-)
May 19, 2025
I was happy with the communication and service.
Jul 17, 2024
They gave me the run around. They never
let me know if the truck is still available,
unless I gave them my phone number. I'm
still interested in the truck, but now I don't
think I would do business with them. Plus
the internet girl told me twice that some one
would contact me. No one has.
Jun 3, 2024
Good Customer Service
May 17, 2024
Excellent Service
Show older dealer reviews 345
Jan 22, 2024
Went there for nothing the vehicle was sold the night before. And no one told me totally a waste of time and money
Dec 20, 2023
I received magnificent attention and response from the entire customer service department of this Dealer, i recommend them
Dec 18, 2023
Good Service
Dec 11, 2023
I was promptly replied to, and i was delighted to find various options for the model and brand pf the car that aligned with my preferences
Dec 5, 2023
Yes, they responded very quickly, they gave me all the information
Nov 30, 2023
The advisor was very kindly with the responses
Nov 30, 2023
Service was good, all ok
Nov 29, 2023
Pretty Professional Customer service
Nov 29, 2023
Heather Arrington kindly sent me all the features of the vehicle, as well as those of others that might interest me, Thanks
Not good. Had a appointment at a certain time. We
arrived there the vehicle was listed as one color and it
was a different color. Then they couldn't find the
keys. We drove over a hour away to look at the
vehicle. So we get a call the next day or two days
later they finally found the keys. bye this time I wasn't
interested no more.
Nov 28, 2023
Everything was fine, Prompt service, accurate response
Nov 27, 2023
Good response, accurate information, and quick attention
Nov 25, 2023
Quick and courteous response
Nov 24, 2023
I decided to request the characteristics of a car that I loved via email, and I received what I requested in addition to other interesting offers from other cars
Nov 23, 2023
Good customer service!
Nov 21, 2023
Efficient Service, i could not be any happier with the service I received, prompt and specific response
Nov 20, 2023
Everything was very good, they've very personalized customer service
Nov 18, 2023
Their customer service was highly efficient and responsive. I received a prompt and timely response, and they extending an invitation for a
test drive of the vehicle I had inquired about
Nov 13, 2023
I was delighted to discover that they promptly reached out to me, eager to provide a comprehensive overview of the car's specifications that I had requested. It was a pleasant surprise to experience such swift and attentive communication, reflecting their commitment to ensuring customer satisfaction. The immediacy with which they addressed my inquiries left a positive impression, highlighting their dedication to delivering a seamless and customer-centric
Nov 8, 2023
Competitive pricing coupled with convenient payment options
Nov 3, 2023
Great customer service
Oct 29, 2023
Consistent customer service, I received a message very quickly from Mr. James about a test drive of the car for which I requested information,
in addition to other purchase options
Oct 28, 2023
Great customer service, quick response to car requests
Oct 25, 2023
They responded quickly about the cars that caught my attention to buy, I will choose one of the options on the page
Aug 12, 2023
Joshua Harris was very helpful.
Sales people were very nice. 2 of 3 vehicles I wanted to test drive, and set up in advance of my arrival, we’re not ‘road ready’ one had a dead battery and another a flat tire. That did not make for a favorable test drive experience. The 3rd vehicle was great and was the one I ended up purchasing. 2020 Nissan Rogue.
The process of financing was long but expected. The car was detailed before I took ownership, but that department did a poor job. I detailed it to my standards when I got it home. Overall I would recommend ALM of Newnan. Just be certain they have your desired cars actually ready for the test drive!!
Mar 1, 2023
Timely
Informative
Feb 27, 2023
Communication was outstanding
Jan 14, 2023
They have been very prompt on sending me information about a vehicle, that I'm interested in.
The worst dealership I have ever been to. Drove several hours here to purchase and the vehicles are not clean, nor do they have gas for a test drive (had to wait almost 30mins for the sales rep to fuel up the truck even though I had an appointment). The sales team is incompetent, and the sales manager is extremely condescending and rude. Not to mention, the majority of their pre owned vehicles come from Canada/Michigan and are rusted all over underneath.
I called wanting to view a very specific car. The sales person told me they had the car on the lot and I could come to test drive it. When I traveled the 45 minutes to get there, a whole different sales person “assisted” me with the car. At first he told me the car was in the shop being “serviced.” I was thinking it was getting an oil change or something. When I said I’d wait and I still wanted to drive it, the salesperson came back with the keys to the car saying I probably wouldn’t want to drive it because the bumper was hanging off and the windshield was cracked. I read that the car had been in an accident, but I didn’t know they meant right then!! After, he proceeded to try to sell me different cars I didn’t want and the alleged salesperson I spoke with over the phone was never there. Which didn’t become suspicious to me until later in the day when a similar situation happened at another dealership. I won’t be going back to this place.
Apr 25, 2022
Very responsive
Sep 15, 2021
Helpful and prompt
Jul 25, 2021
Very helpful
Jul 14, 2021
Very good experience
Jun 2, 2021
Terrible. Drove 500 miles promised me the car was clean like new and ready to go. Tires were bald truck was filthy and just about every panel had a mark or scratch. To top it off the truck would not even start.
Mar 3, 2021
They responded 4 times in email, 4 times in text, and all with the same generic response. Even the GM responded with a generic email. Never seen such poor execution of sales.
Mar 2, 2021
They responded to my email in a quick response with great information.
I had a very pleasant experience. I worked with Chelsea & she was very helpful & respondent. I loved the vehicle upon purchase. I purchased after 5pm so it was dark & late. The 2018 Traverse did have issues that were noticed the within the next couple days. I texted & called Chelsea & she got back with me saying to bring vehicle back because they would definitely fix all my issues.
Feb 10, 2021
Great dealership! Worth the drive for me! Very helpful and easy to work with staff. I bought the car!
Jan 27, 2021
It was just fine & they were very helpful, but the Tacoma was a 4 wheel drive & blue . I was actually looking for rear wheel drive and white
I had an great experience, I came out to Newman after looking online for the car I was interested in. Alex Ajuria was very attentive and helpful upon arrival until the purchase was complete , I definitely recommend anyone looking for a vehicle to head over to ALM in Newnan and ask for Alex, you won’t be disappointed.
I had a great experience car shopping with Keith. He reached out
to me quickly and was very responsive without pressuring me. He
was patient, prompt, personable, objective, and took his time
answering all of my questions. Although I purchased a car at a
different dealership, I recommend Keith without anyreservations.
Jan 4, 2021
nice to talk to - answered the questions I had.
Dec 28, 2020
Keith was my salesman, he was helpful, not pushy. We had a very good experience.
Almost had deal - until they added $699 "Dealer Service
charge" and $199 "Document fee".
These are bs charges that they add on to fluff up
the price that they advertise online.
Would not negotiate to take those amounts off of the
listed price, claimed they cannot waive them.
What nonsense.
Found another dealer who agreed to sell me his vehicle
at the listed price, and then took multiple discounts off
because well you know that's how you sell a car in this
day and age. Got a 2019 vehicle of same make and
model for about the same price, out the door, free
delivery.
Sep 16, 2020
Dealing with ALM has been the worst experience ever! I bought a 2020 Mustang on Friday night & started having problems with it on the way home. I called them the next day (Sat.) & tried to return it Sunday, but couldn’t (“as is”). DON’T GO THERE!!
Sep 11, 2020
Great to to talk to
We purchased a Charger on a Saturday. There were some minor issues we noticed during the test drive. We were told the vehicle would be delivered to us by Wednesday after a service check-up. After little to NO communication at all from Chelsea or Justin, we reached out on Wednesday & spoke to Alex. He stated the vehicle had just been serviced, 3 days after we purchased & 1 day past our promised delivery date. We felt very put aside & knew something wasn't right. We reached out to the sales manager, Anthony, on Thursday. We were told the vehicle was inoperable & we would be receiving our deposit back. Not only did we have to drive back 3 hours to receive the money order that was never deposited, it also took 5 days for a large returned transaction on our credit card. Chelsea & Justin were very unprofessional when we returned. They did not greet us or apologize. Anthony was at least professional & apologetic. The dealership is dirty, with drywall cracking. Would not recommend to purchase
Aug 12, 2020
The sales person communicated with me via text.
Aug 11, 2020
James was awesome from start to finish! Bey knowledgeable and not pushy! Would definitely recommend!
Jul 21, 2020
Salesman was helpful and guided right through buying it
I can’t say that I will be doing any business with this dealership.
We had an appointment to test drive a vehicle and our salesman was late for the appointment. While waiting, we encountered another salesman that was extremely arrogant.
Once we were finally able to test drive the vehicle, we found where trash had been left under the seats. There was no effort to prep the vehicle for a test drive.
The salesman offered an asking price for the vehicle that was $5K above the price listed on CarGuru. I showed him this discrepancy, he showed his manager, and then returned with a response of “Well, we have someone else looking at this vehicle that will pay $xx,xxx.”
There were red flags going off the entire visit. We did not have a pleasant experience and we consider the dealership to be unprofessional.
Jul 9, 2020
Good service
Jun 27, 2020
Discovered vehicle didn't work and told me so it didn't move forward
Trucks been up for over 100 days and isnt
available. Just bait. The vehicle has been sold
for a while. They just leave it up because its a
lower price and draws people in. They respond
back with unfortunately that truck is sold be we
have lots of other great deals if you want to
come check them out. Again clickbait.
The staff was very informative over the phone but didn't follow up with me the same day b.c. as promised. I was contacted 4 days later after the vehicle was no longer available. Not bought by another customer but sold "wholesale" for mechanical reasons, I was told. Although I received an email within an hour of speaking with them, notifying me that the vehicle had been sold.
May 25, 2020
Five Stars
May 21, 2020
Have not bought yet put they replies back quick still may buy from them
Dealership offered $1,500 less than another dealership on my trade in value. Didn't honor their current special which is $1,000 "trade assistance" and only took $100 off vehicles asking price (which is actually the new asking price now). After adding almost $2,500 in dealership fees it took the price of the vehicle (2015 jeep with @ 47,000 miles) to over $34,000! Ironically they haven't even bothered to follow up after sending offer only proving they made me an offer they knew I wouldn't go for to blow me off. I guess my business isn't needed! This apparently is a "luxury" dealership that only sells to "luxury" people that have more money than sense. Pretty sure this rating won't affect any future buyers and I'm certain a business like this could care less about my opinion and rating!
Apr 26, 2020
Salesperson was extremely nice and helpful. I took the car to my mechanic and was told the it looked like the dealer was hiding something because the underneath of the entire truck including brakes and wheel well was newly spray painted. The truck seems to have extensive rusting. Buyer beware please check with mechanic before buying from this dealer. I would like to again say praises for the every part of the experience outside of this.
Apr 25, 2020
Had a great experience with this dealer. Renae was responsive and helpful. I got a good deal and I love my car.
Mar 9, 2020
They are great people
Jan 27, 2020
Excellent experience! Victoria replied to my inquiry very quickly. I was leery at first not knowing about the dealer but Victoria was knowledgeable and willing to go the extra mile to make me feel comfortable. When I talked with Victoria over the phone, I told her I was over 2hrs away from them and she went above and beyond to accommodate my requests to help me make a good car buying decision before I made the drive. The car was just as described and my purchase was seamless. I highly recommend this dealer and will look at buying a car from them in the future! Ask for Victoria— she was honest and genuine!
Jan 17, 2020
Quick response and follow up
Jan 9, 2020
I have not been able to get to the dealership yet to check out the car but the dealer has been staying in touch with me about it.
Jan 7, 2020
Dealer response in a timely manner
Dec 16, 2019
I was treated great...got my car i wanted
Nov 6, 2019
Great experience. Thank you.
Nov 3, 2019
I sent a message to ALM about the car I was interested in. They called meback the same day, I rode to the dealership, they had the vehicle and we did the deal. Very good experience all the way around, and I'm happy with my purchase.
Oct 18, 2019
Salesman called and messegaged me but I changed my mind on the car I want.
Sep 22, 2019
Good experience. Purchased the vehicle.
Sep 20, 2019
Very quick to respond to my inquiry. I discovered it was a little far for us to drive so I made a purchase closer to our home
Not pleased at all. I was told via email the car was still available for purchase but when I arrived at the dealership 60 minutes later, salesperson told me the car had been sold a few days earlier. Salesperson blamed it on inventory not being updated on computer. I was not interested in seeing any other vehicle other than the one I had researched on the internet. I would not recommend dealership to my friends.
Sep 12, 2019
Very friendly and professional. I did purchase the vehicle I was interested in.
Aug 21, 2019
Very quick to respond. Looking forward to meeting them next week.
Aug 17, 2019
Gave me a great deal and rate on the car I purchased! It was my first time buying a car and Chelsea made it very easy.
I purchased a car from dealer and after getting home realized that it had several safety problems. I spent several thousand dollars on those
repairs which the dealer refused to assist with after notifying them. Sales person was very helpful and sincere but ownership didn't seem to
care about customer concerns after the sale.
Jul 25, 2019
It was very pleasant. Chelsea was a great and informative sales rep.
Jul 2, 2019
Yes they contacted me I ended up buying a different vehicle from them, it was a good experience!
Jun 22, 2019
Salesman was very nice
Jun 12, 2019
Very helpful, but we went a different direction.
Jun 8, 2019
I purchased this truck and couldnt be happier with the vehicle or the service i received thanks ALM NEWNAN FOR ALL THE HELP
Jun 5, 2019
Very nice and punctual. I will love to do business in the future but unfortunately I decided to go a different route on purchasing a truck. I will recommend to my friends.
Jun 3, 2019
Good dealer and experience
The salesman was nice but a little persistent. I told him the type of car I was looking for and how much I wanted to spend. He told me they didn’t have the car that I was looking for within my budget. So, I decided to look elsewhere. However, he called and sent follow up emails asking me if I wanted to come in and look at cars when it was made clear that they didn’t have the car that I was looking for within my budget.
Jun 1, 2019
The salesman was very helpful and tried his best.
May 30, 2019
Excellent Service I Purchased This Car Ask For Henry
May 30, 2019
Great
May 25, 2019
Good
May 25, 2019
Debbie was great! She had the car I wanted ready to test drive when I arrived. She was very kind and really listened to what I wanted.
May 24, 2019
It was great service and follow up..i will contact them again
May 15, 2019
Never made it out to Newnan however the Sales person Justin was very helpful via phone and email
Apr 21, 2019
Bought quickly and done. Very nice sales lady.
Apr 17, 2019
Chelsea Did a great job I didn’t get this car but I did get another !
Apr 15, 2019
Very bad experience
He’ll Switch Cars, once you like it increase
price, Switch payments get u insurance
added to your payments without your
approval from John from finance team
Beware!!! They’ll book something and
cancel so the payment goes into their
account and u still struggle to get them
back and remember bank is still charging u
the interest as money has not been put in
your finance account
Beware of this dealer I’ve called so far 50
times and still not resolved my issue
Apr 8, 2019
The car was listed as being accident free. I drove 70 miles with the intent to purchase the vehicle only to be disappointed. Also, ALM could do A much better job of detailing the vehicle. There was a sticky substance on the dash and drink spills on the leather and on the console.
Apr 4, 2019
This car was very dirty and the seats were all stained as if it was in a flood. It also smelled of mold and there was trash in the
car. There is no excuse for showing a car in this condition. I was very disappointed and left immediately.
I went to the dealership because of the description. Place by cargurus, got there and the vehicle is not equipped with any of the descriptions mentioned in the ad. Very disappointing since I am driving almost 2hrs to get there. This vehicle does not have the DVD entertainment and the premium package. Salesman says that it is not their descriptions, it is cargurus that put incorrect info. I was going to see the car at their other location in which Kenny says it would only be 30mins, but after 20mins on the road I decide to map the location and it was another hour to get too. More disappointment. I missed my appointment that was back in Montgomery due to being misleading information. Not good for business.
Mar 14, 2019
Didn't use them but they definitely reached out enough to give me the opportunity.
Mar 1, 2019
Sales staff is very nice and helpful and not overly pushy they let me tell them what I wanted not them telling me I wanted what they have.
Feb 4, 2019
ALM Newnan is one of the first places I look when I’m searching for a vehicle. Had a positive experience with these folks.
Jan 27, 2019
Very helpful,and delightful.
Jan 26, 2019
The sale rep Keith was great but the interior of the car was not cleaned properly even though it was sent back to be done.
Jan 25, 2019
They contacted me immediately. Very helpful.
Jan 24, 2019
Very professional and friendly
Jan 14, 2019
They were very understanding and attentive of my situation as they were changing due to college-student daughter needs... I think I would enjoy working with them in the future.
I was told I could only see the car by appointment. So we sat up an appointment time cause I was driving over an hour there. when I arrived the car wasn’t ready like they said it would be. ( they were supposed to have the car out front ready that’s what I was told when asked why do they see appointment only. Well my husband and I had to wait about 15 minutes before the car was ready to test drive. I got in the back my husband got in the drivers seat and the salesman in the passenger seat. First off time you opened the door you could see mud and dirt all in the floor of the car. you could smell the car had a dog in it regularly. The back seat had rip marks from the paws and droll marks were everywhere along with dirt!! This car was so nasty I really felt uncomfortable the whole five minute test drive. They don’t clean their cars unless you buy. The trunk wouldn’t open and the car didn’t look as nice as the pictures. I wouldn’t buy a car from them wasted time I’ll never get back. I
Jan 10, 2019
Gary was e extremely knowledgeable and very helpful. Unfortunately the vehicle was already sold. He email more vehicles to look at. I will be making my purchase soon. Thanks Gary
Dec 8, 2018
My experience was awesome! I couldn't have asked for a better dealer. She was courteous, fast and sufficient.
Dec 2, 2018
Emailed me about other vehicles that they had. I already looked at thousands of adds I’m not interested in other vehicles I wanted to know about the one I inquired about.
Nov 26, 2018
On time thanks
Nov 16, 2018
I gave 4 stars because of the cleanliness of dealership, and selection of cars. They weren't willing to work with my budget.
Nov 14, 2018
After all the fees this place charges the price was around 3k higher than listed.
Nov 8, 2018
Very happy with David and whole process at dealership. Will recommend David to anyone who wants vehicle.
Oct 16, 2018
Great company
Oct 10, 2018
he's been very helpful so far
Oct 6, 2018
Told me a car I was interested in was sol but ten days later still posted online . Guess not interested in my business!
Very Disappointed. They had me drive 45 minutes to get to their dealership to find out that the car I was intrested in wasn't there. It was somewhere getting serviced and detailed. They knew I was in route and wanted to test drive the car. I did not get a call to tell me the car wasn't there.
Sep 29, 2018
Extremely helpful & prompt.
Sep 22, 2018
Satisfied
Sep 13, 2018
Very pleasant experience with alm!
Sep 8, 2018
Very dishonest!! Had an appointment to meet with salesman to purchase Buick Encore, when I arrived was told the car had been shipped off!!??? That’s the way to make money??? If I could I would give a 10 minus!! Don’t waste your time with them.
Sep 1, 2018
Great experience salesman Myron was awesome
Aug 15, 2018
great company
Aug 13, 2018
Great dealer
Jul 30, 2018
Great
Jul 24, 2018
I wanted more pictures and more information on financing before I drove all the way over there to test drive a truck that I may not get. Which would have wasted my time and the sales persons time. And I wouldn’t have liked that. I never got pictures nor any information on financing. So I have even looked again at this place.
Jul 19, 2018
I appreciated the timely manner in which they contacted me. Very professional!
Jul 16, 2018
It was a great experience all the way around
Jul 5, 2018
This is where I decided to purchase, based partially on the vehicle and
partially on my positive experience.
My salesman, Chris Woodson, was very helpful--he was easy to work with,
and if he didn't know the answer to a question immediately, he researched it
and found the answer. I appreciated his no pressure, customer-centered
approach.
Although he was not working on the day I completed my purchase (financing
etc) his colleagues were also very cordial and helpful. Overall a very good
experience, and the dealership has a good reputation.
Jul 3, 2018
Contacted me quickly, when I started asking questions I got a message that the vehicle was no longer available yet it still appears on car gurus as available a week later. Coincidence???
Jun 23, 2018
good
Jun 23, 2018
The dealer was helpful and energetic, but the car wasn’t in the best shape. They didn’t have the car I really wanted so I purchased elsewhere.
Jun 20, 2018
They responded within the hour. Very helpful
The entire staff was wonderful. Josh was an amazing sales person. I pretty much knew I was buying the truck before I arrived; however, my wife wanted to take advantage of the time to view some suvs, and Josh patiently went with us trying out vehicle after vehicle, knowing that we weren't purchasing any of them that day. His attention, dedication, patience and knowledge cemented my truck sale and future purchases. We will definitely be a repeat customer.
I was contacted very quickly and everyone has been really nice (the only
reason I gave 2 stars), but this is not an honest place and the car that I
bought from them is giving me (serious) trouble already and my fist
payment isn't even due yet. I'm well aware that as is means just that and
used cars come with their share of faults, but when a customer asks
specific questions about the condition and is led to believe that everything
is fine and in working order, then as-is should mean what has been told to
be true should be. That was not the case. Then I was told the car could be
returned if there were issues and that turned out to be a lie as well. In all
fairness, they have agreed to make some repairs, but those things
shouldn't have been broken to begin with, or at the very least, they should
have been disclosed when they were asked about issues. Plus, I live an
hour away and I've already made 2 trips there, with another scheduled,
costing me gas and wear and tear on another car, with the added onus of
finding another driver who is available to go with me so the car can be
dropped off/picked up. I'm terribly disappointed with this dealership and
could not, in good consciousness, recommend them to anyone.
May 21, 2018
Best experience I've ever had buying a car. Within a couple of hours i was out with a 2014 Nissan sentra
May 10, 2018
Purchased 2016 Mercedes Benz C300
The car was really nice. However I drove pretty far to look at and test drive the car. However when I got there I was told that the car had to go through inspection and couldn’t be test driven which was a huge disappointment. The salesman was pleasant however this information could have been told to me before hand. Though we foundry negotiate a $500 difference I honestly felt like had I test drive the car I could have felt slightly more moved with purchasing the vehicle. I don’t feel like the experience was great overall in my opinion.
Apr 16, 2018
A sales person replied, gathered information, and did not contact me to tell me I had been denied. When working in sales it is your responsibility to the client to tell them if they are approved or denied.
Apr 12, 2018
The truck I went to look at had came from Canada. So the under carriage was completely rusted. It was in terrible shape. Vehicle had not even been cleaned , dirt and dust everywhere. A long drive for nothing.
Apr 7, 2018
Kirsten was great. Very knowledgeable . She was on her A game. I was very impressed.
One of my worst experience ever; I already spoken with a Donna, who set me up an appointment for the car. I told her, I was willing to pay cash for the car. I get ALL the way down there, to be told the car has been sold. Common courtesy would have been nice to call me before I arrived letting me know the car was sold. SHOP AT YOUR OWN RISK!!!
Jan 26, 2018
My experience at ALM with Mr Chris Parker and Mr Paul was outstanding..They worked as a team from the beginning to the end to get me in and out in a timely manner...
Jan 12, 2018
Very good and quick detailed information.
Jan 4, 2018
josh and his team have been super responsive and respectful. Great experience thus far.
Dec 31, 2017
easy to work with
I drove over an hour to get to this dealership Alm Newnan and much to my surprise all the features listed in this car ads for this vehicle we're not actually on the vehicle. For instance there's no DVD player and the Dealer played as if he was surprised and not aware of this. I called prior to coming and they informed me me everything was up to date and that the price was negotiable that too was a lie. Very disappointed with this place and I would recommend it to anyone.
Dec 25, 2017
very nice, call back two times. prompt
Dec 24, 2017
Very Satisfied with the response time and professionalism.
Dec 22, 2017
My experience with ALM was awesome from my
initial phone call to
signing papers of ownership for the 2009 Chev
Tahoe LS. My dealer,
Josh Clayton, is the epitiomy of customer
service. I did not feel
pressured into buying the Tahoe. Josh allowed
me to take the Tahoe to
my machanic to have it checked out during the
test drive. Who does
that? Well, Josh did. Everything checked out fine.
After the purchase of
the Tahoe, Josh phoned to make sure I was
perfectly happy with my
purchase. I have referred several people to ALM.
In the future, if or
when I want another vehicle...... I will choose
ALM.
Thank you Josh for an awesome experience in
purchancing my Chev
Tahoe.
Oct 26, 2017
Sub par. they are unwilling to deal. Have over priced vehicles, and even when
you show them why the vehicles don't meet the conditions to justify their
asking price, they blow you off. Told me they would get their price even if they
had to take it back to auction. and that came straight from the managers
mouth.
Sep 30, 2017
The sales staff were quick to respond and they were professional.
Sep 29, 2017
Sales person called me, but by then I'd decided I wanted something newer.
When I told her I thought her dealership's offerings were likely too rich for my
budget she responded with a chuckle, saying that their name frequently
misleads people into thinking they only offer expensive vehicles. She said
their inventory was varied and she'd look for something in my budget with
what I wanted as features.
Sep 29, 2017
We ended up buying the car but they are extremely slow. We had to return the next day for "we owe items" and it took us an hour and half to get a gear nob, an emissions test and a piece of paper. There is still one more item and I can't get it scheduled. I will never buy a car here again
Sep 22, 2017
Fast response
Sep 21, 2017
Good customer service
Sep 12, 2017
Not your typical dealership, where you feel the sales person is just trying to make some money off a commission. We had the pleasure of working with John Keefe and he is a really down to earth great guy. We laughed and were serious when it came down to business. Didn't feel like he was just trying to sell us a car but like he was really trying to help us get into the car we wanted at a good deal. Would recommend ALM Newnan especially John Keefe. We purchased a 2015 Acura MDX and I'm so happy!
Sep 6, 2017
It was the first time I called ALM. They had the automobile I wanted to see pulled off the lot and ready to see and test drive when I got there. I loved it and they made me a fair deal on trading in my truck. The salesman was very professional and the deal went smooth. I will definitely recommend and use ALM again.
Aug 27, 2017
The response was guick and very professional. I am just not ready to purchase yet.
Aug 17, 2017
I had a great experience! Lee was awesome! I will definitely consider making the drive to buy from them again!
Aug 1, 2017
Excellent! Kathy was great. We were in and out in 2 hours with my son his
first car. Thank you all!
Jul 30, 2017
The salesman was professional and helped with information and responded quickly however I am only giving 4 stars because they did not want to agree on a fair price. I only wanted them to come down to my price because the condition on the vehicle and because it has been at the dealer for awhile however they have my number if they change their mind.
Jul 28, 2017
The dealer contacted me back, however once I spoke with the dealer and explained what I needed and was looking for the dealer stopped communicating with me. The dealer could have just called back to say if they could help me or not instead of putting me to the back burner. I will take my business else where.
Sep 25, 2017
Response from current dealership:
We apologize for any lack of communication. We want to thank you for your feedback, it helps us improve in order to provide superb quality service.
Jul 17, 2017
They were fairly helpful over the phone. The price they quoted me over the phone was a little more money and less it online but they offered to honor that price.
Heath, the sales rep was helpful. The sales mgr
was not good to deal with and not what you
would expect from a dealership this size. Bought
a vehicle from another location and they were
great to work with. Skip Newnan until they work
out their sales manager situation.
Jul 26, 2017
Response from current dealership:
Thank you for taking the time to provide feedback. We will make sure to look into this to improve the service we provide to our customers.
Jul 11, 2017
Purchased a 2012 Jeep Grand Cherokee from ALM Newnan. Salesperson (Kathy) came in on her day off to complete the sale.
Jun 20, 2017
Contacted me immediately via email! Thanks,
Jun 9, 2017
Hard to work with, took 2 days to get an offer back, and customer service was average at best.
Jun 12, 2017
Response from current dealership:
Sorry to hear you feel this way. Please feel free to contact us by email at customersevrice@almteam.com if you need further assistance. I'd be more than happy to help you.
Sales guy was nice but that dealership is a mess. They didn't have the car in good shape, they spent a week trying to fix drivability issues and I had to walk away. Don't waste your time with people trying to sell you something they know is crap...
Jun 12, 2017
Response from current dealership:
We strive to provide the consumer with reliable, clean and beautiful cars. We are sorry to hear you have a different impression. It is important to ALM to provide efficient cars and therefore preparation may take some time but it is to ensure safety for our customers.
Jun 5, 2017
I ended up buying a vehicle from them. Everyone there was nice and willing to help as much as possible. Negotiating a lower price was Almost impossible though. At the end of the day I was still happy with the vehicle I purchased.
May 23, 2017
nice SUV very happy thank you
May 23, 2017
The best car buying experience ever. Gary the salesman all about integrity. As was Anthony the businss person. No surprises, except a very pleasant experience.
May 23, 2017
My salesperson was great.Unfortunately, I was not impressed with the vehicle.
May 10, 2017
The salesman did a good job under the circumstances. Photos were not
available because vehicle hadn't gone through all sales processing yet. He
DID answer my questions quickly, which saved me the trip for a test drive in
a vehicle type I didn't want. Thanks.
Apr 4, 2017
Gary was professional and patient.
My visit was a nice experience.
Great experience overall. Met, Drove and Purchased the car in the same
day. They need some help in the finance department as it took forever
(nearly 2 hours after we agreed on price). May have caught em on a busy
day. Dealership is clean, comfortable, and everyone is nice. They need to
improve their guest Wifi, as I tried to work while waiting but could not due to
slow speeds. Car is great, had minor issue with AC but they fixed the
following week without issue. Will buy here again. Kathy was super.
Mar 25, 2017
First and foremost the sales people are very nice
throughout when you walk in. However, Marquis
is a lier!! I talked with him on the phone for a
2014 lexus listed as 21,999 and told him I was
already financed for 19,000. He told me he
could do the 19,000 I just had to pay the tax and
fees and the price for that was roughly around
$2000 and the negotiations are not supposed to
be made on the phone but he could take the
19,000 for that car if I did the tax and fees.He stated he spoke to a manager about it. I went
there the next day around 9:30am. I knew and
he knew exactly the car I wanted . I gave him the
car stock number and emailed him the listing
from this website.I repeated on the phone not to
have me drive over two hours to get there and
something was different or he changed up when
I got there. He assured me that everything was
fine and worked out for the 19,000 for that car. I
also needed the buyers order to give to my
finance company and he said I had to be there in
person for the buyer order b/c they won't fax
anything unless I was there in person to sign
papers for the negotiations. OK here's the kicker
I got up with a family membe around 6
something in the am and drove HOURS PLUS to
get there. He greated me immediately and got
the car to let me test drive it. Only after the drive
we sat down to sign papers for him to change
the price and lie to my face saying he was
talking about another car. If that was the case
then why didn't he pull the other car for me to
drive. Then for him to keep lying about what we
talked over the phone was unreal and beyond
frustrating. He lied to get me there and lied to
keep himself out of trouble. I understand he is
young and you can tell he's new to car sales, but
don't be DISHONEST and have a customer come
under FALSE PRETENSE. He also was oblivious
to the car functions saying Sirus is free for the
lifetime of the car, NOT TRUE, and the gear
shifter used while driving in the manual mode
was to turn the volume up and down on the
radio. Andrew the manager said that he can help
me by financing through their company, what
since does that make when I was led there
under false pretense with my finance company
information in hand ready to make the purchase
hassle free. (or so I thought) NO!!!!!The only way
he could help was to give me the car for what
his dishonest employee stated on the phone.
One last thing to mention, I spoke to Marquis
after leaving furious and I asked did he really
talk to his manager about the price the previous
day ( which he stated he did and everything was
okay) .. I got a long pause then a no and then he
tried to cover it by saying he never said it. Moral
of the story don't go to ALM, take your business
else where. Honestly this dealership doesn't
even deserve one star for the inconvenience I
had to deal with based on lies. I asked Andrew,
his manager, was there someone over him I
could talk to and he told me no he was the
manager and he tried to help me by financing
through them so there's nothing else he could
do while laughing on the phone
(unprofessional)!! Please avoid what I went
through!!!!
Apr 5, 2017
Response from current dealership:
We do apologize for the inconvenience and sorry to hear that you had such a disappointing experience. We understand your frustration and customer satisfaction is of utmost importance to us. Your recent experience does not reflect the culture and standards of our dealership. Thank you for providing such feedback so we can make sure to address these concerns and better our process. We would love a new opportunity to serve you with your car needs. Please feel free to contact us in the future so we can further assist you.
Mar 13, 2017
Very good communications.....
The salesman was very nice I had asked him how the car was and he said they give all their cars and inspection. I was trading An older car that had been restored and he said he was going to sit down with his manager that morning and discuss what price they were going to get me and I waited and never received a call so I texted him and he told me to call him which I did and at that time he told me the car I wanted had a bad transmission so it's not for sale and he said he would have to talk to the guy that buys cars how much my car will be worth so at that time I felt I was lied to you twice just not very professional
Jan 9, 2017
Experience was positive, though, the vehicle was already sold
when I spoke to the sales rep , in that she was not aware at the
time.
Dec 27, 2016
Great
Dec 20, 2016
The internet manager called me within minutes. Very responsive.
Dec 1, 2016
Very disappointed that the car did not live up to its billing. They did very little
to make it look appealing. Drove 90 miles and 2 hours to need only 5
minutes to realize their car was not right for us. I should have known that
would be the case since it was priced so far below market.
Nov 25, 2016
Dealer responded the same day; however, the vehicle was not at the dealership. The representative explained that sometime the inventory shows up before the vehicle actually gets to the dealership. He said that he would contact me once the vehicle reaches the dealership and that it would be a couple of days. I never received a follow up.
Nov 28, 2016
Response from current dealership:
Tiffenay, Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Darryl Gower Sales Manager
Nov 18, 2016
good people to work with get you in an out the door was done in an hour wish all dealer was that easy to deal with.
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Newnan. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business
Oct 19, 2016
Had dropped the price on a car below market value that they were trying to move. After taking it to a mechanic discovered it had been in a wreck.
*Dishonest*
Nov 3, 2016
Response from current dealership:
Angela, Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Darryl Gower Sales Manager
This dealer emailed me to tell me someone would be in touch regarding the above listed vehicle. I have not received a response. My request was sent to dealership over a week ago.
Oct 10, 2016
Response from current dealership:
Tunga,
Thank you for taking the time to write a review about your online inquiry. We apologize for not responding in a timely manner. We always try to make sure that we are updating our customers for thier online request. When you have a moment, please contact me at 678-451-3615 so we can quickly resolve this - getting you into the vehicle of your dreams.
Darryl Gower
Sales Manager
Thank you for taking the time to write a review about your online inquiry. We apologize for not responding in a timely manner. We always try to make sure that we are updating our customers for thier online request. When you have a moment, please contact me at 678-451-3615 so we can quickly resolve this - getting you into the vehicle of your dreams.
Darryl Gower
Sales Manager
Oct 3, 2016
I purchased this car very good experience thanks Bobby Vegas and Milton
Oct 2, 2016
They called immediately. Also invited me to come visit their car lot.
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Newnan. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business
Sep 29, 2016
Very professional response!
Sep 28, 2016
The agent was nice and helpful but the car couldn't
start and it never been inspected since they had it.
they were not able to tell us what was wrong with the
car.
Oct 10, 2016
Response from current dealership:
Kosi,
Thank you for your review of our dealership. Please accept my apologies about your negative experience. Please believe me when I say that my team did their very best to find the cause and the solution of why the vehicle wouldn't start. We pride ourselves in always being trustworthy and fair in all services rendered. Again, please accept my apologies and feel free to contact me at 678-451-3615 any time and I hope that we can one day regain that trust back and service you in the near future.
Sincerly,
Darryl Gower
Sales Manager
Thank you for your review of our dealership. Please accept my apologies about your negative experience. Please believe me when I say that my team did their very best to find the cause and the solution of why the vehicle wouldn't start. We pride ourselves in always being trustworthy and fair in all services rendered. Again, please accept my apologies and feel free to contact me at 678-451-3615 any time and I hope that we can one day regain that trust back and service you in the near future.
Sincerly,
Darryl Gower
Sales Manager
Sep 28, 2016
Had a great salesman and purchased a great car!
Sep 27, 2016
Very prompt on answering all my questions in a timely fashion. I would definitely recommend them to anyone!!
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Newnan. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business
Aug 26, 2016
great
Aug 19, 2016
Michelle, the internet sales associate, was great to work with. She was very
responsive to my many questions and helped negotiate a deal we were both
happy with. Since I do not live in GA, the ALM team (Josh and Darryl) both
helped coordinate meeting half way and made this very easy. This was a
very pleasant experience.
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Newnan. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business
Aug 19, 2016
Dealer was very interested in getting me in to a car that fit my style....
Aug 15, 2016
Very friendly salesperson contacted me.
Aug 14, 2016
i was lied to about the condition of the vehicle, and where it
came from.
Oct 13, 2016
Response from current dealership:
Jeff,
I can tell you that our sales and service department values honesty, integrity and always has the customer's best interest in mind, and if you would like to speak with me, perhaps I can answer any questions you may have and restore your faith in our dealership.
Darryl Gower
Sales Manager
678-451-3615
I can tell you that our sales and service department values honesty, integrity and always has the customer's best interest in mind, and if you would like to speak with me, perhaps I can answer any questions you may have and restore your faith in our dealership.
Darryl Gower
Sales Manager
678-451-3615
Jul 27, 2016
Very helpful even when I wasn't able to purchase vehicle
Jul 25, 2016
Not satisfied poor service had to call salesman he never got back in touch
Jul 25, 2016
This dealer is not a good dealer, worked three days on a vehicle and on the third day was told the vehicle was sold to another party???
Oct 13, 2016
Response from current dealership:
Ken, Thank you for taking the time to write a review of our dealership. I am disappointed to hear that you were not satisfied with the work our service team provided. Please contact me at your earliest convenience, in an effort to resolve this situation and regain your trust in us.
Darryl Gower
Sales Manager
678-451-3615
Darryl Gower
Sales Manager
678-451-3615
Jul 18, 2016
Extremely responsive. Excellent customer service. Willing to work with
customers.
Jun 29, 2016
Dealer worked his butt off to find me a car, very responsive. Unfortunately, we decided to go with a new car. Will definitely reach again, when we need another car.
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Newnan. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business
Jun 27, 2016
Made an appointment to go pick up a vehicle. Not only did they sell it two days before my scheduled time, but they didn't notify me. Once I arrived a salesman said " well I'd hate for you to walk away empty handed." And tried to put me in something I wasn't looking for.
Oct 13, 2016
Response from current dealership:
Michael, Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. Providing a great customer service and sales experience to our customers is our top priority. I would like to hear more about your visit, so please contact me at 678-451-3615 so that we can discuss where we went wrong and gain that trust back.
Darryl Gower
Sales Manager
Darryl Gower
Sales Manager
May 26, 2016
My experience with ALM Newnan was amazing.
This was my first car purchase from a dealership and the guys at ALM
Newnan made my buying experience a great one!!!
I am so thankful for Mr. Keith Halford (Salesman) and Mr. Darryl Gower
(Finance Manager)
I love my 2014 Acura TL Special Edition!!!
May 18, 2016
I was contacted by the dealer after I fill in the form on carGurus. I made an appointment for the next day, test drive the car and bought it