ALM Newnan

Contacted me immediately via email! Thanks,

Hard to work with, took 2 days to get an offer back, and customer service was average at best.

Sales guy was nice but that dealership is a mess. They didn't have the car in good shape, they spent a week trying to fix drivability issues and I had to walk away. Don't waste your time with people trying to sell you something they know is crap...

I ended up buying a vehicle from them. Everyone there was nice and willing to help as much as possible. Negotiating a lower price was Almost impossible though. At the end of the day I was still happy with the vehicle I purchased.

nice SUV very happy thank you

The best car buying experience ever. Gary the salesman all about integrity. As was Anthony the businss person. No surprises, except a very pleasant experience.

My salesperson was great.Unfortunately, I was not impressed with the vehicle.

The salesman did a good job under the circumstances. Photos were not available because vehicle hadn't gone through all sales processing yet. He DID answer my questions quickly, which saved me the trip for a test drive in a vehicle type I didn't want. Thanks.

Very good experience, the people were nice and friendly. Good all the way around.

Great

Gary was professional and patient. My visit was a nice experience.

Great experience overall. Met, Drove and Purchased the car in the same day. They need some help in the finance department as it took forever (nearly 2 hours after we agreed on price). May have caught em on a busy day. Dealership is clean, comfortable, and everyone is nice. They need to improve their guest Wifi, as I tried to work while waiting but could not due to slow speeds. Car is great, had minor issue with AC but they fixed the following week without issue. Will buy here again. Kathy was super.

First and foremost the sales people are very nice throughout when you walk in. However, Marquis is a lier!! I talked with him on the phone for a 2014 lexus listed as 21,999 and told him I was already financed for 19,000. He told me he could do the 19,000 I just had to pay the tax and fees and the price for that was roughly around $2000 and the negotiations are not supposed to be made on the phone but he could take the 19,000 for that car if I did the tax and fees.He stated he spoke to a manager about it. I went there the next day around 9:30am. I knew and he knew exactly the car I wanted . I gave him the car stock number and emailed him the listing from this website.I repeated on the phone not to have me drive over two hours to get there and something was different or he changed up when I got there. He assured me that everything was fine and worked out for the 19,000 for that car. I also needed the buyers order to give to my finance company and he said I had to be there in person for the buyer order b/c they won't fax anything unless I was there in person to sign papers for the negotiations. OK here's the kicker I got up with a family membe around 6 something in the am and drove HOURS PLUS to get there. He greated me immediately and got the car to let me test drive it. Only after the drive we sat down to sign papers for him to change the price and lie to my face saying he was talking about another car. If that was the case then why didn't he pull the other car for me to drive. Then for him to keep lying about what we talked over the phone was unreal and beyond frustrating. He lied to get me there and lied to keep himself out of trouble. I understand he is young and you can tell he's new to car sales, but don't be DISHONEST and have a customer come under FALSE PRETENSE. He also was oblivious to the car functions saying Sirus is free for the lifetime of the car, NOT TRUE, and the gear shifter used while driving in the manual mode was to turn the volume up and down on the radio. Andrew the manager said that he can help me by financing through their company, what since does that make when I was led there under false pretense with my finance company information in hand ready to make the purchase hassle free. (or so I thought) NO!!!!!The only way he could help was to give me the car for what his dishonest employee stated on the phone. One last thing to mention, I spoke to Marquis after leaving furious and I asked did he really talk to his manager about the price the previous day ( which he stated he did and everything was okay) .. I got a long pause then a no and then he tried to cover it by saying he never said it. Moral of the story don't go to ALM, take your business else where. Honestly this dealership doesn't even deserve one star for the inconvenience I had to deal with based on lies. I asked Andrew, his manager, was there someone over him I could talk to and he told me no he was the manager and he tried to help me by financing through them so there's nothing else he could do while laughing on the phone (unprofessional)!! Please avoid what I went through!!!!

Very good communications.....

Very nice

The salesman was very nice I had asked him how the car was and he said they give all their cars and inspection. I was trading An older car that had been restored and he said he was going to sit down with his manager that morning and discuss what price they were going to get me and I waited and never received a call so I texted him and he told me to call him which I did and at that time he told me the car I wanted had a bad transmission so it's not for sale and he said he would have to talk to the guy that buys cars how much my car will be worth so at that time I felt I was lied to you twice just not very professional

Experience was positive, though, the vehicle was already sold when I spoke to the sales rep , in that she was not aware at the time.

Dealer responded promptly, also with an invitation to see the vehicle.

Great

Responded quickly

The internet manager called me within minutes. Very responsive.

Very disappointed that the car did not live up to its billing. They did very little to make it look appealing. Drove 90 miles and 2 hours to need only 5 minutes to realize their car was not right for us. I should have known that would be the case since it was priced so far below market.

Dealer responded the same day; however, the vehicle was not at the dealership. The representative explained that sometime the inventory shows up before the vehicle actually gets to the dealership. He said that he would contact me once the vehicle reaches the dealership and that it would be a couple of days. I never received a follow up.

good people to work with get you in an out the door was done in an hour wish all dealer was that easy to deal with.

Had dropped the price on a car below market value that they were trying to move. After taking it to a mechanic discovered it had been in a wreck. *Dishonest*

This dealer emailed me to tell me someone would be in touch regarding the above listed vehicle. I have not received a response. My request was sent to dealership over a week ago.

I purchased this car very good experience thanks Bobby Vegas and Milton

They called immediately. Also invited me to come visit their car lot.

Very professional response!

The agent was nice and helpful but the car couldn't start and it never been inspected since they had it. they were not able to tell us what was wrong with the car.

Had a great salesman and purchased a great car!

Very prompt on answering all my questions in a timely fashion. I would definitely recommend them to anyone!!

great

Good customer service

Michelle, the internet sales associate, was great to work with. She was very responsive to my many questions and helped negotiate a deal we were both happy with. Since I do not live in GA, the ALM team (Josh and Darryl) both helped coordinate meeting half way and made this very easy. This was a very pleasant experience.

Dealer was very interested in getting me in to a car that fit my style....

Very friendly and helpful

Very friendly salesperson contacted me.

i was lied to about the condition of the vehicle, and where it came from.

Very helpful even when I wasn't able to purchase vehicle

Not satisfied poor service had to call salesman he never got back in touch

This dealer is not a good dealer, worked three days on a vehicle and on the third day was told the vehicle was sold to another party???

Extremely responsive. Excellent customer service. Willing to work with customers.

Dealer worked his butt off to find me a car, very responsive. Unfortunately, we decided to go with a new car. Will definitely reach again, when we need another car.

Made an appointment to go pick up a vehicle. Not only did they sell it two days before my scheduled time, but they didn't notify me. Once I arrived a salesman said " well I'd hate for you to walk away empty handed." And tried to put me in something I wasn't looking for.

My experience with ALM Newnan was amazing. This was my first car purchase from a dealership and the guys at ALM Newnan made my buying experience a great one!!! I am so thankful for Mr. Keith Halford (Salesman) and Mr. Darryl Gower (Finance Manager) I love my 2014 Acura TL Special Edition!!!

I was contacted by the dealer after I fill in the form on carGurus. I made an appointment for the next day, test drive the car and bought it