ALM Newnan

A sales person replied, gathered information, and did not contact me to tell me I had been denied. When working in sales it is your responsibility to the client to tell them if they are approved or denied.

Fast tespon6

The truck I went to look at had came from Canada. So the under carriage was completely rusted. It was in terrible shape. Vehicle had not even been cleaned , dirt and dust everywhere. A long drive for nothing.

Kirsten was great. Very knowledgeable . She was on her A game. I was very impressed.

Easy and quick process. Alex did a great job, Thank you.

One of my worst experience ever; I already spoken with a Donna, who set me up an appointment for the car. I told her, I was willing to pay cash for the car. I get ALL the way down there, to be told the car has been sold. Common courtesy would have been nice to call me before I arrived letting me know the car was sold. SHOP AT YOUR OWN RISK!!!

Good experience, although the first salesman didn’t do what he was supposed to have done for the car, they reimbursed me for it. The seats are terribly dirty, the car didn’t have a key fob, and the salesman didn’t tell me. But the finance manager did make it right.

My experience at ALM with Mr Chris Parker and Mr Paul was outstanding..They worked as a team from the beginning to the end to get me in and out in a timely manner...

Nice dealer

Great experience! I would buy from them again at this location. I bought this car.

Very good and quick detailed information.

Dealer emailed requested information promptly and then followed up.

josh and his team have been super responsive and respectful. Great experience thus far.

easy to work with

I drove over an hour to get to this dealership Alm Newnan and much to my surprise all the features listed in this car ads for this vehicle we're not actually on the vehicle. For instance there's no DVD player and the Dealer played as if he was surprised and not aware of this. I called prior to coming and they informed me me everything was up to date and that the price was negotiable that too was a lie. Very disappointed with this place and I would recommend it to anyone.

very nice, call back two times. prompt

Still waiting for final inspection,Keith always reply.

Very Satisfied with the response time and professionalism.

My experience with ALM was awesome from my initial phone call to signing papers of ownership for the 2009 Chev Tahoe LS. My dealer, Josh Clayton, is the epitiomy of customer service. I did not feel pressured into buying the Tahoe. Josh allowed me to take the Tahoe to my machanic to have it checked out during the test drive. Who does that? Well, Josh did. Everything checked out fine. After the purchase of the Tahoe, Josh phoned to make sure I was perfectly happy with my purchase. I have referred several people to ALM. In the future, if or when I want another vehicle...... I will choose ALM. Thank you Josh for an awesome experience in purchancing my Chev Tahoe.

The sales person responded right away and gave me all the info. But, he has not followed up with me.

They replied quickly but did not answer my question that I put in the comments section

Great

Truck was sold the day before. Nice dealership very large selection.

Assistance was supper... contacted me a little bit to late.. but overall great experience.

Awesome

Sub par. they are unwilling to deal. Have over priced vehicles, and even when you show them why the vehicles don't meet the conditions to justify their asking price, they blow you off. Told me they would get their price even if they had to take it back to auction. and that came straight from the managers mouth.

The sales staff were quick to respond and they were professional.

Sales person called me, but by then I'd decided I wanted something newer. When I told her I thought her dealership's offerings were likely too rich for my budget she responded with a chuckle, saying that their name frequently misleads people into thinking they only offer expensive vehicles. She said their inventory was varied and she'd look for something in my budget with what I wanted as features.

We ended up buying the car but they are extremely slow. We had to return the next day for "we owe items" and it took us an hour and half to get a gear nob, an emissions test and a piece of paper. There is still one more item and I can't get it scheduled. I will never buy a car here again

Very friendly & helpful. Thanks again.

Fast response

Good customer service

It was very pleasant experience. They delivered the car to AL with no change. Salesmen Keith and Lee gave me the updates from beginning of purchasing of my Q60 until delivery of the car. They worked as team and really appreciate their work ethics. Thak you!!!

Not your typical dealership, where you feel the sales person is just trying to make some money off a commission. We had the pleasure of working with John Keefe and he is a really down to earth great guy. We laughed and were serious when it came down to business. Didn't feel like he was just trying to sell us a car but like he was really trying to help us get into the car we wanted at a good deal. Would recommend ALM Newnan especially John Keefe. We purchased a 2015 Acura MDX and I'm so happy!

It was the first time I called ALM. They had the automobile I wanted to see pulled off the lot and ready to see and test drive when I got there. I loved it and they made me a fair deal on trading in my truck. The salesman was very professional and the deal went smooth. I will definitely recommend and use ALM again.

The best experience at a car dealership.

The response was guick and very professional. I am just not ready to purchase yet.

Had a great experience with Gary and all the folks at ALM in Newnan.

I had a great experience! Lee was awesome! I will definitely consider making the drive to buy from them again!

Josh did an excellent job getting the car prepped after purchase. Con was AC repair was not covered under extended warranty

Excellent! Kathy was great. We were in and out in 2 hours with my son his first car. Thank you all!

The salesman was professional and helped with information and responded quickly however I am only giving 4 stars because they did not want to agree on a fair price. I only wanted them to come down to my price because the condition on the vehicle and because it has been at the dealer for awhile however they have my number if they change their mind.

The dealer contacted me back, however once I spoke with the dealer and explained what I needed and was looking for the dealer stopped communicating with me. The dealer could have just called back to say if they could help me or not instead of putting me to the back burner. I will take my business else where.

I dealt with this dealer personally and had an overall good experience. However, the dealership said that they would put 10 gallons of gas in my tank upon closing the deal, but that day and the day after, their gas cards wouldn't work.

They were fairly helpful over the phone. The price they quoted me over the phone was a little more money and less it online but they offered to honor that price.

I have not purchased a vehicle yet, but it is only because the dealership is 3 1/2 hours away. They have been great to work with.

Heath, the sales rep was helpful. The sales mgr was not good to deal with and not what you would expect from a dealership this size. Bought a vehicle from another location and they were great to work with. Skip Newnan until they work out their sales manager situation.

Purchased a 2012 Jeep Grand Cherokee from ALM Newnan. Salesperson (Kathy) came in on her day off to complete the sale.

Good Price, Good Deal. Gary was great. Got a great truck at a good price.

The salesman called me back in a timely manner. However, he was going to gather more information about the car and call me back. Needless to say, he didn't call me back with any information.

Contacted me immediately via email! Thanks,

Hard to work with, took 2 days to get an offer back, and customer service was average at best.

Sales guy was nice but that dealership is a mess. They didn't have the car in good shape, they spent a week trying to fix drivability issues and I had to walk away. Don't waste your time with people trying to sell you something they know is crap...

I ended up buying a vehicle from them. Everyone there was nice and willing to help as much as possible. Negotiating a lower price was Almost impossible though. At the end of the day I was still happy with the vehicle I purchased.

nice SUV very happy thank you

The best car buying experience ever. Gary the salesman all about integrity. As was Anthony the businss person. No surprises, except a very pleasant experience.

My salesperson was great.Unfortunately, I was not impressed with the vehicle.

The salesman did a good job under the circumstances. Photos were not available because vehicle hadn't gone through all sales processing yet. He DID answer my questions quickly, which saved me the trip for a test drive in a vehicle type I didn't want. Thanks.

Very good experience, the people were nice and friendly. Good all the way around.

Great

Gary was professional and patient. My visit was a nice experience.

Great experience overall. Met, Drove and Purchased the car in the same day. They need some help in the finance department as it took forever (nearly 2 hours after we agreed on price). May have caught em on a busy day. Dealership is clean, comfortable, and everyone is nice. They need to improve their guest Wifi, as I tried to work while waiting but could not due to slow speeds. Car is great, had minor issue with AC but they fixed the following week without issue. Will buy here again. Kathy was super.

First and foremost the sales people are very nice throughout when you walk in. However, Marquis is a lier!! I talked with him on the phone for a 2014 lexus listed as 21,999 and told him I was already financed for 19,000. He told me he could do the 19,000 I just had to pay the tax and fees and the price for that was roughly around $2000 and the negotiations are not supposed to be made on the phone but he could take the 19,000 for that car if I did the tax and fees.He stated he spoke to a manager about it. I went there the next day around 9:30am. I knew and he knew exactly the car I wanted . I gave him the car stock number and emailed him the listing from this website.I repeated on the phone not to have me drive over two hours to get there and something was different or he changed up when I got there. He assured me that everything was fine and worked out for the 19,000 for that car. I also needed the buyers order to give to my finance company and he said I had to be there in person for the buyer order b/c they won't fax anything unless I was there in person to sign papers for the negotiations. OK here's the kicker I got up with a family membe around 6 something in the am and drove HOURS PLUS to get there. He greated me immediately and got the car to let me test drive it. Only after the drive we sat down to sign papers for him to change the price and lie to my face saying he was talking about another car. If that was the case then why didn't he pull the other car for me to drive. Then for him to keep lying about what we talked over the phone was unreal and beyond frustrating. He lied to get me there and lied to keep himself out of trouble. I understand he is young and you can tell he's new to car sales, but don't be DISHONEST and have a customer come under FALSE PRETENSE. He also was oblivious to the car functions saying Sirus is free for the lifetime of the car, NOT TRUE, and the gear shifter used while driving in the manual mode was to turn the volume up and down on the radio. Andrew the manager said that he can help me by financing through their company, what since does that make when I was led there under false pretense with my finance company information in hand ready to make the purchase hassle free. (or so I thought) NO!!!!!The only way he could help was to give me the car for what his dishonest employee stated on the phone. One last thing to mention, I spoke to Marquis after leaving furious and I asked did he really talk to his manager about the price the previous day ( which he stated he did and everything was okay) .. I got a long pause then a no and then he tried to cover it by saying he never said it. Moral of the story don't go to ALM, take your business else where. Honestly this dealership doesn't even deserve one star for the inconvenience I had to deal with based on lies. I asked Andrew, his manager, was there someone over him I could talk to and he told me no he was the manager and he tried to help me by financing through them so there's nothing else he could do while laughing on the phone (unprofessional)!! Please avoid what I went through!!!!

Very good communications.....

Very nice

The salesman was very nice I had asked him how the car was and he said they give all their cars and inspection. I was trading An older car that had been restored and he said he was going to sit down with his manager that morning and discuss what price they were going to get me and I waited and never received a call so I texted him and he told me to call him which I did and at that time he told me the car I wanted had a bad transmission so it's not for sale and he said he would have to talk to the guy that buys cars how much my car will be worth so at that time I felt I was lied to you twice just not very professional

Experience was positive, though, the vehicle was already sold when I spoke to the sales rep , in that she was not aware at the time.

Dealer responded promptly, also with an invitation to see the vehicle.

Great

Responded quickly

The internet manager called me within minutes. Very responsive.

Very disappointed that the car did not live up to its billing. They did very little to make it look appealing. Drove 90 miles and 2 hours to need only 5 minutes to realize their car was not right for us. I should have known that would be the case since it was priced so far below market.

Dealer responded the same day; however, the vehicle was not at the dealership. The representative explained that sometime the inventory shows up before the vehicle actually gets to the dealership. He said that he would contact me once the vehicle reaches the dealership and that it would be a couple of days. I never received a follow up.

good people to work with get you in an out the door was done in an hour wish all dealer was that easy to deal with.

Had dropped the price on a car below market value that they were trying to move. After taking it to a mechanic discovered it had been in a wreck. *Dishonest*

This dealer emailed me to tell me someone would be in touch regarding the above listed vehicle. I have not received a response. My request was sent to dealership over a week ago.

I purchased this car very good experience thanks Bobby Vegas and Milton

They called immediately. Also invited me to come visit their car lot.

Very professional response!

The agent was nice and helpful but the car couldn't start and it never been inspected since they had it. they were not able to tell us what was wrong with the car.

Had a great salesman and purchased a great car!

Very prompt on answering all my questions in a timely fashion. I would definitely recommend them to anyone!!

great

Good customer service

Michelle, the internet sales associate, was great to work with. She was very responsive to my many questions and helped negotiate a deal we were both happy with. Since I do not live in GA, the ALM team (Josh and Darryl) both helped coordinate meeting half way and made this very easy. This was a very pleasant experience.

Dealer was very interested in getting me in to a car that fit my style....

Very friendly and helpful

Very friendly salesperson contacted me.

i was lied to about the condition of the vehicle, and where it came from.

Very helpful even when I wasn't able to purchase vehicle

Not satisfied poor service had to call salesman he never got back in touch

This dealer is not a good dealer, worked three days on a vehicle and on the third day was told the vehicle was sold to another party???

Extremely responsive. Excellent customer service. Willing to work with customers.

Dealer worked his butt off to find me a car, very responsive. Unfortunately, we decided to go with a new car. Will definitely reach again, when we need another car.

Made an appointment to go pick up a vehicle. Not only did they sell it two days before my scheduled time, but they didn't notify me. Once I arrived a salesman said " well I'd hate for you to walk away empty handed." And tried to put me in something I wasn't looking for.

My experience with ALM Newnan was amazing. This was my first car purchase from a dealership and the guys at ALM Newnan made my buying experience a great one!!! I am so thankful for Mr. Keith Halford (Salesman) and Mr. Darryl Gower (Finance Manager) I love my 2014 Acura TL Special Edition!!!

I was contacted by the dealer after I fill in the form on carGurus. I made an appointment for the next day, test drive the car and bought it