ALM Newnan

Very Helpful

I got my car the same day I went to test drive that helped me very well thanks to Mark for helping me and getting me my dream car

Text n received various emails abt said vehicle..will inquire further.

Good experience. Purchased the vehicle.

Very quick to respond to my inquiry. I discovered it was a little far for us to drive so I made a purchase closer to our home

Not pleased at all. I was told via email the car was still available for purchase but when I arrived at the dealership 60 minutes later, salesperson told me the car had been sold a few days earlier. Salesperson blamed it on inventory not being updated on computer. I was not interested in seeing any other vehicle other than the one I had researched on the internet. I would not recommend dealership to my friends.

Very friendly and professional. I did purchase the vehicle I was interested in.

Got back to me in a timely manner and answered all my questions.

Very quick to respond. Looking forward to meeting them next week.

Gave me a great deal and rate on the car I purchased! It was my first time buying a car and Chelsea made it very easy.

I purchased a car from dealer and after getting home realized that it had several safety problems. I spent several thousand dollars on those repairs which the dealer refused to assist with after notifying them. Sales person was very helpful and sincere but ownership didn't seem to care about customer concerns after the sale.

It was very pleasant. Chelsea was a great and informative sales rep.

Dealing with Keith was great, pretty painless and quick. Bought the truck and recommend these guys

Awesome dealership

The best experience. No games or gimmicks! Very professional and fast with the process. I will definitely buy my next car at ALM Newnan. Thank you Janes Putman!

I was persuaded to apply for zero down financing and got a return response, asking for $3000 - $4000 down payment...

Yes they contacted me I ended up buying a different vehicle from them, it was a good experience!

Very responsive and very nice

Salesman was very nice

Good

Very helpful, but we went a different direction.

I purchased this truck and couldnt be happier with the vehicle or the service i received thanks ALM NEWNAN FOR ALL THE HELP

Very nice and punctual. I will love to do business in the future but unfortunately I decided to go a different route on purchasing a truck. I will recommend to my friends.

Good dealer and experience

The salesman was nice but a little persistent. I told him the type of car I was looking for and how much I wanted to spend. He told me they didn’t have the car that I was looking for within my budget. So, I decided to look elsewhere. However, he called and sent follow up emails asking me if I wanted to come in and look at cars when it was made clear that they didn’t have the car that I was looking for within my budget.

The salesman was very helpful and tried his best.

Excellent Service I Purchased This Car Ask For Henry

Great

Good

Debbie was great! She had the car I wanted ready to test drive when I arrived. She was very kind and really listened to what I wanted.

It was great service and follow up..i will contact them again

Never made it out to Newnan however the Sales person Justin was very helpful via phone and email

Ask for Marvin! Fantastic salesman.

So far so good , trying to work deal out !!!

Bought quickly and done. Very nice sales lady.

Chelsea Did a great job I didn’t get this car but I did get another !

Kenny in Sales is great and so was Jason in finance.

Very bad experience He’ll Switch Cars, once you like it increase price, Switch payments get u insurance added to your payments without your approval from John from finance team Beware!!! They’ll book something and cancel so the payment goes into their account and u still struggle to get them back and remember bank is still charging u the interest as money has not been put in your finance account Beware of this dealer I’ve called so far 50 times and still not resolved my issue

The car was listed as being accident free. I drove 70 miles with the intent to purchase the vehicle only to be disappointed. Also, ALM could do A much better job of detailing the vehicle. There was a sticky substance on the dash and drink spills on the leather and on the console.

Easy to deal with, we were just looking and could only spend a short amount of time there. They were helpful in getting us all the details we asked for. We have not bought a van yet, but we will still consider them, even though they are 3 hours away from us.

This car was very dirty and the seats were all stained as if it was in a flood. It also smelled of mold and there was trash in the car. There is no excuse for showing a car in this condition. I was very disappointed and left immediately.

Was good

I went to the dealership because of the description. Place by cargurus, got there and the vehicle is not equipped with any of the descriptions mentioned in the ad. Very disappointing since I am driving almost 2hrs to get there. This vehicle does not have the DVD entertainment and the premium package. Salesman says that it is not their descriptions, it is cargurus that put incorrect info. I was going to see the car at their other location in which Kenny says it would only be 30mins, but after 20mins on the road I decide to map the location and it was another hour to get too. More disappointment. I missed my appointment that was back in Montgomery due to being misleading information. Not good for business.

Very informative

Didn't use them but they definitely reached out enough to give me the opportunity.

Fast response. I just didn't feel like making a 100 mile drive to ALM.

I spoke with Keith who was extremely nice and well spoken. He was not pushy and tried to gently guide me to figure out what I wanted. Unfortunately, at the time they only had one car which sort of met my criteria, so our conversations did not go very far.

Sales staff is very nice and helpful and not overly pushy they let me tell them what I wanted not them telling me I wanted what they have.

Josh was great! Answered all my questions.

ALM Newnan is one of the first places I look when I’m searching for a vehicle. Had a positive experience with these folks.

Very helpful,and delightful.

The sale rep Keith was great but the interior of the car was not cleaned properly even though it was sent back to be done.

They contacted me immediately. Very helpful.

Very professional and friendly

Good experience on 1st visit. Car lot is filled with nice luxury cars. Keith is cool. I have not meet anyone else. I will be back only if I haven't found a better car.

They were very understanding and attentive of my situation as they were changing due to college-student daughter needs... I think I would enjoy working with them in the future.

I was told I could only see the car by appointment. So we sat up an appointment time cause I was driving over an hour there. when I arrived the car wasn’t ready like they said it would be. ( they were supposed to have the car out front ready that’s what I was told when asked why do they see appointment only. Well my husband and I had to wait about 15 minutes before the car was ready to test drive. I got in the back my husband got in the drivers seat and the salesman in the passenger seat. First off time you opened the door you could see mud and dirt all in the floor of the car. you could smell the car had a dog in it regularly. The back seat had rip marks from the paws and droll marks were everywhere along with dirt!! This car was so nasty I really felt uncomfortable the whole five minute test drive. They don’t clean their cars unless you buy. The trunk wouldn’t open and the car didn’t look as nice as the pictures. I wouldn’t buy a car from them wasted time I’ll never get back. I

Gary was e extremely knowledgeable and very helpful. Unfortunately the vehicle was already sold. He email more vehicles to look at. I will be making my purchase soon. Thanks Gary

Received email and phone call from the dealer. I ultimately chose another car, but would be happy to work with them again.

Responded back immediately

Really enjoy dealing with josh. He made sure everything was good on both end and he worked with me

My experience was awesome! I couldn't have asked for a better dealer. She was courteous, fast and sufficient.

Good

Emailed me about other vehicles that they had. I already looked at thousands of adds I’m not interested in other vehicles I wanted to know about the one I inquired about.

On time thanks

I gave 4 stars because of the cleanliness of dealership, and selection of cars. They weren't willing to work with my budget.

After all the fees this place charges the price was around 3k higher than listed.

Very happy with David and whole process at dealership. Will recommend David to anyone who wants vehicle.

Perfect experience. I couldn’t have asked for more. Open and honest 2 way dialogue. I will be back and would recommend anyone to else to do the same.

Quick response, vehicle is an auto and was initially listed as a manual.

The dealer contacted me and was very polite.

Very professional

Great company

Consistently prompt and courteous in follow up. Attitufde was toi help me on my buying decision!

he's been very helpful so far

Inaccurate info the entire time-inquired about a truck that was being "detailed". Found out it was sold, though we waited five days for additional pictures and info. None of the sales man had the correct info.

Told me a car I was interested in was sol but ten days later still posted online . Guess not interested in my business!

Very Disappointed. They had me drive 45 minutes to get to their dealership to find out that the car I was intrested in wasn't there. It was somewhere getting serviced and detailed. They knew I was in route and wanted to test drive the car. I did not get a call to tell me the car wasn't there.

Extremely helpful & prompt.

Great friendly sales staff

Satisfied

Very pleasant experience with alm!

Very dishonest!! Had an appointment to meet with salesman to purchase Buick Encore, when I arrived was told the car had been shipped off!!??? That’s the way to make money??? If I could I would give a 10 minus!! Don’t waste your time with them.

Very responsive and will do evrything they can to get you into a vehicle

Great experience salesman Myron was awesome

great company

Great dealer

Great

I wanted more pictures and more information on financing before I drove all the way over there to test drive a truck that I may not get. Which would have wasted my time and the sales persons time. And I wouldn’t have liked that. I never got pictures nor any information on financing. So I have even looked again at this place.

I appreciated the timely manner in which they contacted me. Very professional!

It was a great experience all the way around

Good Experience. I came in with the intention on buying this vehicle. Fair dealing. Up front about any previous situations with the vehicle and we are in process of resolving any outstanding issues. Pretty good Experience with no hassel.

Ve e.g.y helpful

This is where I decided to purchase, based partially on the vehicle and partially on my positive experience. My salesman, Chris Woodson, was very helpful--he was easy to work with, and if he didn't know the answer to a question immediately, he researched it and found the answer. I appreciated his no pressure, customer-centered approach. Although he was not working on the day I completed my purchase (financing etc) his colleagues were also very cordial and helpful. Overall a very good experience, and the dealership has a good reputation.

Contacted me quickly, when I started asking questions I got a message that the vehicle was no longer available yet it still appears on car gurus as available a week later. Coincidence???

Too many emails! Plus they called me incessantly, even though I stated EXPLICITLY in my inquiry NOT to call me, to email instead!

good

The dealer was helpful and energetic, but the car wasn’t in the best shape. They didn’t have the car I really wanted so I purchased elsewhere.

They responded within the hour. Very helpful

That car was know longer for sale , so he was tring to find me another car in my price range the sale person was very helpful but I found another car some where else

Very good experience, deal was fair in my mind. The only hang up was a factory recall on the truck that I think should have been taken care of before it was put up for sale. Overall I would recommend this dealer to anyone.

They reply within 48 hours, but by the the time they did the truck was already sold or at least the box on the side of the truck, indicated it was sold. That has been the second one sold before I get a bid on it.

The entire staff was wonderful. Josh was an amazing sales person. I pretty much knew I was buying the truck before I arrived; however, my wife wanted to take advantage of the time to view some suvs, and Josh patiently went with us trying out vehicle after vehicle, knowing that we weren't purchasing any of them that day. His attention, dedication, patience and knowledge cemented my truck sale and future purchases. We will definitely be a repeat customer.

good.

I was contacted very quickly and everyone has been really nice (the only reason I gave 2 stars), but this is not an honest place and the car that I bought from them is giving me (serious) trouble already and my fist payment isn't even due yet. I'm well aware that as is means just that and used cars come with their share of faults, but when a customer asks specific questions about the condition and is led to believe that everything is fine and in working order, then as-is should mean what has been told to be true should be. That was not the case. Then I was told the car could be returned if there were issues and that turned out to be a lie as well. In all fairness, they have agreed to make some repairs, but those things shouldn't have been broken to begin with, or at the very least, they should have been disclosed when they were asked about issues. Plus, I live an hour away and I've already made 2 trips there, with another scheduled, costing me gas and wear and tear on another car, with the added onus of finding another driver who is available to go with me so the car can be dropped off/picked up. I'm terribly disappointed with this dealership and could not, in good consciousness, recommend them to anyone.

Best experience I've ever had buying a car. Within a couple of hours i was out with a 2014 Nissan sentra

Extremely fast contact and willingness to help!

Purchased 2016 Mercedes Benz C300

Gary and everyone at ALM Newnan were great through the entire process.

Great experience! No haggling, they offer the lowest internet price.

The car was really nice. However I drove pretty far to look at and test drive the car. However when I got there I was told that the car had to go through inspection and couldn’t be test driven which was a huge disappointment. The salesman was pleasant however this information could have been told to me before hand. Though we foundry negotiate a $500 difference I honestly felt like had I test drive the car I could have felt slightly more moved with purchasing the vehicle. I don’t feel like the experience was great overall in my opinion.

A sales person replied, gathered information, and did not contact me to tell me I had been denied. When working in sales it is your responsibility to the client to tell them if they are approved or denied.

Fast tespon6

The truck I went to look at had came from Canada. So the under carriage was completely rusted. It was in terrible shape. Vehicle had not even been cleaned , dirt and dust everywhere. A long drive for nothing.

Kirsten was great. Very knowledgeable . She was on her A game. I was very impressed.

Easy and quick process. Alex did a great job, Thank you.

One of my worst experience ever; I already spoken with a Donna, who set me up an appointment for the car. I told her, I was willing to pay cash for the car. I get ALL the way down there, to be told the car has been sold. Common courtesy would have been nice to call me before I arrived letting me know the car was sold. SHOP AT YOUR OWN RISK!!!

Good experience, although the first salesman didn’t do what he was supposed to have done for the car, they reimbursed me for it. The seats are terribly dirty, the car didn’t have a key fob, and the salesman didn’t tell me. But the finance manager did make it right.

My experience at ALM with Mr Chris Parker and Mr Paul was outstanding..They worked as a team from the beginning to the end to get me in and out in a timely manner...

Nice dealer

Great experience! I would buy from them again at this location. I bought this car.

Very good and quick detailed information.

Dealer emailed requested information promptly and then followed up.

josh and his team have been super responsive and respectful. Great experience thus far.

easy to work with

I drove over an hour to get to this dealership Alm Newnan and much to my surprise all the features listed in this car ads for this vehicle we're not actually on the vehicle. For instance there's no DVD player and the Dealer played as if he was surprised and not aware of this. I called prior to coming and they informed me me everything was up to date and that the price was negotiable that too was a lie. Very disappointed with this place and I would recommend it to anyone.

very nice, call back two times. prompt

Still waiting for final inspection,Keith always reply.

Very Satisfied with the response time and professionalism.

My experience with ALM was awesome from my initial phone call to signing papers of ownership for the 2009 Chev Tahoe LS. My dealer, Josh Clayton, is the epitiomy of customer service. I did not feel pressured into buying the Tahoe. Josh allowed me to take the Tahoe to my machanic to have it checked out during the test drive. Who does that? Well, Josh did. Everything checked out fine. After the purchase of the Tahoe, Josh phoned to make sure I was perfectly happy with my purchase. I have referred several people to ALM. In the future, if or when I want another vehicle...... I will choose ALM. Thank you Josh for an awesome experience in purchancing my Chev Tahoe.

The sales person responded right away and gave me all the info. But, he has not followed up with me.

They replied quickly but did not answer my question that I put in the comments section

Great

Truck was sold the day before. Nice dealership very large selection.

Assistance was supper... contacted me a little bit to late.. but overall great experience.

Awesome

Sub par. they are unwilling to deal. Have over priced vehicles, and even when you show them why the vehicles don't meet the conditions to justify their asking price, they blow you off. Told me they would get their price even if they had to take it back to auction. and that came straight from the managers mouth.