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ALM Gwinnett
About Us
ALM Gwinnett: Your Trusted Source for Quality Vehicles in Duluth, GA Founded in 2006, ALM Cars has grown from offering high-quality used vehicles to operating 15 locations across Georgia and South Carolina. We specialize in providing a convenient 100% online car buying experience, complete with nationwide shipping and a 5-day exchange policy. Explore our extensive inventory of over 4,000 vehicles, including new and used sedans, SUVs, trucks, and luxury cars. With a wide selection and exceptional customer service, ALM Cars is your go-to destination for reliable and affordable vehicles. Please browse our inventory today and discover why ALM Cars is the trusted choice for car buyers.
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Today 9:00 AM - 8:00 PM (Closed now)
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2520 Pleasant Hill Rd
Duluth, GA 30096
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Mar 2, 2026
Great! Accommodating
Feb 17, 2026
Communicated in a very prompt manner
Dec 3, 2025
Very quick response.
The most unprofessional salesman ever. Luis Reyes and I had been in contact over several days. We set up a time for me to drive from Conyers to Duluth to check out the vehicle. I get there, and right after hello he wants to make a copy of my driver’s license. I’m thinking great, we’re gonna get right to checking out the vehicle and go on a test drive. Mind you, the vehicle should have been out front or at least on the lot, this was not the case, the vehicle was in a body shop. Time is my most valuable asset, I came there for one particular vehicle, a Ford Fusion Hybrid. I was lied to via email because I was told the vehicle would be gassed up, washed, and ready for purchase. I came with financing in hand. This was a big waste of time and resources. Just bad business practices all around.
Jan 20, 2025
They were amazing. Went way above and beyond to get me the car of my dreams. I would totally recommend them. Ask for Ben.
Dec 20, 2024
They have been very helpful thus far. I am scheduled to complete the transaction tomorrow pending inspection of the truck.
Okay, so I made my visit, the truck was just what I expected! My Salesman Roman Brown was awesome to work with, as was their managers! Overall a great experience, we
got in and out in just a couple of hours including a long test drive. I could not be happier about my truck or the buying experience from Atlanta Luxury Motors in Gwinnett, Ga.
Roman Brown is great, super nice guy, not at all pushy, just a great experience. I would not hesitate to buy from them again! Ask for Roman, you will be glad you did!
Oct 29, 2024
Quick response
Sep 28, 2024
Great people!
Jun 14, 2024
I texted briefly with this dealership, but their location is several states away from me, so a test drive wouldn’t be possible. The sales person was very motivated to sell the car, but didn’t pressure me to do so. Wish I could buy this car online, but I have to see and drive it first.
Show older dealer reviews 701
Jan 12, 2024
A quick response was most impressive, and i was presented with a wide variety of options beyond the specific vehicle that initially caught my interest the first time
Dec 21, 2023
Good job in everything regarding customer service
Dec 19, 2023
Customer Service Representative Mr. Jamale Carter Talbert provided good information and was very helpful in explaining vehicle matters
Dec 14, 2023
Wonderful customer service, polite and friendly people willing to answer all your concerns and questions to make purchasing the vehicle easier
Dec 10, 2023
Manny purchasing opportunities, and great customer focused service
Dec 4, 2023
Exceptional customer service and swift response times. They dedicated team is not only good at what they do, they're also quick, ensuring that your inquiries are addressed promptly and efficiently
Nov 30, 2023
A very nice service of salespersons
Nov 29, 2023
The service dept communication with the customer is great, fast and accurate responses
Nov 28, 2023
I was very pleased about everything
Nov 27, 2023
Great customer service, very quick! and nicest people
Nov 27, 2023
Everything was great and on time, I received all the complete and very specific information
Nov 26, 2023
My wife and I have been seeking for a few months now, their customer service attentions helped us a lot
Nov 26, 2023
Customer service members respond almost instantly
Requested to purchase this vehicle under my business name, 3 different people called me about the same vehicle when I had already sent back the application. 3 days go by no response. I finally follow up with Curt there was no apology no nothing. He said the application had not been sent over because it needed more information. I provided him with the information he requested he claimed the application was being sent over and he should hear something in a few minutes and would call me back. He never did.
Nov 24, 2023
Acceptable service, fairly prompt response
Nov 20, 2023
Thanks for the special attention and kindness
Nov 16, 2023
Good customer service with a rapid response to my car inquiries
Nov 11, 2023
They were very attentive and answered me quite quickly
Nov 6, 2023
Excellent and prompt response I was contacted and responded to my request, wide variety of vehicles
Oct 31, 2023
There are several models of the car brand available that caught my attention, and they offered me a fairly quick response to my concerns
Oct 31, 2023
Sensational and fast customer service, I was impressed by all the people who contacted me to advise me
Oct 30, 2023
Their help wasn't only remarkably helpful but also surprisingly easy. Their quick responses and accurate information about the cars clarified many doubts for me
Oct 30, 2023
An incredibly swift response. They have a diverse range of budgets with cars for all price ranges
Oct 26, 2023
Very helpful and very simple attention, Quick Response and accurate information about the product
Oct 23, 2023
They provided a quick response, answered my questions, and allowed me some space. Appreciated their approach
Sep 7, 2023
Good customer service follow-up.
I do not recommend this dealer for anyone, I suppose to get a picture from a sales person who never got back to me, the car
is not on their possession but they claimed they have it in the store, and they tried to get me anther car instead, I'm glad I
read their reviews before I stoped by..
Dec 15, 2022
My experience with Marlo was great, got me approved for the vehicle I wanted same day! So happy, I love my car
Oct 22, 2022
Awesome
Sep 21, 2022
Great great
May 24, 2022
Dealer responded rather quickly.
Dealer with honest pricing and integrity. Oldest dealer network in the Country and the experience shows. By from Chris Lewis. We drove 400 miles to pick up a vehicle. Documents we're waiting. Total time in dealership was less than one hour (including the test drive). We will purchase from Chris and Garber again.
Was told the car was at the Union city location when it was actually at the Gwinnett. Was told the car could be transferred to the Newnan location which is closer to me. Never happened. Jay was supposed to be my salesman but out of nowhere stopped helping and wouldn’t return texts. Then I was told the car had been sold. Then I was contacted the next day to tell me it was available. When I called back to ask about it I was told it had been sold again. Then a few days later I was contacted and told it was available. At this point I was done. Very unprofessional. Wasted my time driving to the Union city location. Just annoying really. Figure it out ALM. Get your act together.
Sep 13, 2021
They were very accommodating
Sep 10, 2021
I had a super positive experience with ALM. They were kind and helpful - and none of the sales pressure of other dealerships. They were organized and professional
Rudest and most unprofessional sales people I have encountered. I spent days trying to obtain the exact packages/options
installed on a $53,000 2020 BMW 3 Series as that makes a big impact on the price and purchasing decision. Nobody could
provide this information and some sales people were outright lazy and didn't even care to attempt. One sales manager named
Mark tried to help but he could not locate the info so he promised me he call me after obtaining that info from his marketing
department. He never called back as promised. I called back several times and was screened by his sales minions who refused
to help. I'll take my business elsewhere
Jul 26, 2021
Yes a very good response.
Jun 14, 2021
They trap u when they came with final numbers they charge me so many extra numbers like multi point inspection charges color coat charges this is ridiculous no dealership in America charges u thus kind of charges when u buy a car n the sales guy did not even care I tried to make a deal zero stars I would never recommend no one they trap u in this extra charges
Avoid this dealership.. They buy wrecked cars at auctions repair and sale at premium prices..if you are paying your hard earned money avoid this place they are very not trustworthy.. They tell lies and also cars have been wrecked and fixed;... Go to a new car lot to buy used cars... i will give this place 0/10 stars not worth spending your money on junk wrecked cars some have been wrecked and will not even show up on CARFAX!!!... avoids this car lot!!!!!
The initial response was great and the day of my visit went well. I actually purchased the vehicle and got a slightly better rate from Wells thru ALM. I love my car (found some imperfections after the purchase but still love the car). The finance manager/rep was excellent. The 3 star rating is for the poor follow up and service since my purchase. I have reached out to my salesperson at least 3 times( email and cell phone) with no response. Like I said, I love the car. The initial service was great the follow up service needs work.
Mar 31, 2021
Please read this first before purchasing from this dealer !!!!!!!
I contacted this dealership about purchasing a car N the first salesman could not give me a straight answer about the price. And after I called back I spoke with Marty the manager and he mentioned that he would contact me later about the price ?
Another sales person Don , called back and mentioned the same vehicle that was listed for $17,900 would cost me well over $20,000 and I ask why? He mentioned there were several dealer fees involved as well as a 2% Alabama sales tax. I mentioned to him that I had already called the Alabama sales tax office and this did not apply because I was purchasing the car out of state and taking it to North Carolina for tax and title. As I kept negotiating with this sales person he continued to reduce the price but only by about $1000 which brought it down to around $19,000 far from the advertise price of $17,900.
Beware The price it’s not the price advertise !!!!!!!
Feb 19, 2021
Excellent customer service Dianna was a joy to work with but the price was out of my budget
Feb 8, 2021
The gentleman ( Louis ) was very professional an responded very quickly to my request. Although I haven’t purchased the car yet, I am still thinking about it.
Jan 20, 2021
Ivan contacted me right away!
Jan 11, 2021
He provided all the information requested.
Jan 10, 2021
Charles seems interested in helping a customer.
Jan 5, 2021
Dealer responded immediately to my inquiry but a deal was made prior to my arrival.
Dec 15, 2020
I had a good experience overall. I had to go back a few times, which I didn’t appreciate, due to work promised when I was sold the vehicle was not completed.
Dec 14, 2020
Raphael was the person who contacted me. I called about the car Monday night of 12/7/20 and told Raphael that I was gonna come in Tuesday 12/8/20. He called asked me a time and I told him 3-4. Well Tuesday came and my grandmother had a stroke and I wasn’t able to make it so I told him I would come next tuesday bc I work everyday if the week besides Tuesday he agreed. He called me today which is 12/14/20 and asked me if I was coming tomorrow which I won’t be able to bc my grandmother is in a coma state bc of the stroke. He was very rude to me.
Dec 6, 2020
Guy was nice enough but the car didn’t match the website. Interior color was different so I made the trek to Gwinnett for a car I wasn’t interested in.
Nov 6, 2020
Great experience customer service was great as well
No drawn out haggling
Oct 5, 2020
After a horrible experience with another dealership, I was pleasantly surprised at the treatment I received from ALM Gwinnett! Bradley my salesman was exceptional! Everything he said was honest and truthful. The finance manager Mark was also great. I felt like they valued my time and my business. I also got a great deal on my vehicle. I will go to this dealership again!
Oct 3, 2020
Excellent suv
I didn’t feel comfortable with them as a dealership. I arrived at the dealership and no one greeted me for 20 min. The manager saw me leaving after sweating on the lot, and asked for me to come inside and I declined. The cars have really high mileage to be brand new. And the associates are way too pushy via phone.
Sep 13, 2020
It was a easy process of getting all the information on the vehicle talking to Raynard Younger via email. Made an appointment to see the car and now I am the new owner. Thanks Raynard for making it a seamless transaction for me.
Aug 25, 2020
Great Customer Service!
Aug 6, 2020
Mark did an excellent job. I end up purchasing the vehicle. Will return if I need another one in the future. Thank you Mark!!
Really bad said the car was available then when I called he said yes it’s available let me grab the keys to make sure I was like ok then he come back to the phone and say oh one of the guys that work here said that his friend wanted so it’s not available so I said well can I put a down payment on it he said oh yeah he have a down payment on it already I don’t know if he was telling the truth or not but the whole conversation he wasn’t trying to help me get the car it’s sounds to me he was trying to save it for a friend he knew
Jun 1, 2020
Dealer responded - but upon further questions, did not hear back.
May 31, 2020
Good
I was contacted by Mark Mumby. I told him that I wanted to purchase the car. I sent him all of my information he requested about my trade in and prequalification. He said he would write up a deal. I called and texted him a half dozen times to confirm he got everything and to get the deal completed. He never replied until 3 days later with a text “sold”. I’m very busy like many. To have invested my time in trying to get a vehicle and to be treated this disrespectfully is unacceptable. I will be sure to convey my experience to anyone about this dealership and agent.
Horrible..Vehicle i went to look was apparently wrecked..i was never informed when i set up appt. Got there and the vehicle had damge to chrome front bumper, foglight, valence, and drivers side mirror was hanging off. Another truck i checked out battery died when i cut it off and attempted to cut back on..vehicles on lot were in poor condition.many vehicles with flat tires and extremely dirty
May 3, 2020
I love my new truck. Charles was very helpful in making my purchase go smoothly.
May 3, 2020
Great experience!!
Apr 29, 2020
I spoke with Roy about a trade on April 22nd. He had me send pictures of my trade in vehicles and I have yet to hear anything from him. It’s been a week. Worst experience from a dealer and dealership I have ever had.
Apr 27, 2020
Bradley, the salesman, and George, the finance guy, were both tremendous. The service department
was a struggle! Bought the car on a Tuesday, and had to go back on Saturday just to retrieve it. And
still, not everything was done that they said would be done. I was very disappointed in the back end,
because the two men mentioned above did a great job on the front end!
Awesome service and understanding. I would definitely recommend this dealership. I didn't have to wait long. My salesman was will versed on the vehicle I was looking for and assisted me from my pre-approval until I left the facility. On top of that, he followed up with me on the next day! The only reason I didn't provide a 5 star rating was the poor detail that was done on my "NEW" suv! I believe my kids would've done a better job but other than that, the fiance department got me the best rate with my credit and I'm satisfied! Go see Bradley!
Apr 20, 2020
Did not purchase from this dealership but they have great reply time. Very courteous.
Apr 8, 2020
I called them a day and a half before I went to see two trucks. I also let the sales person know that morning that I was arriving. When I got there, they didn’t have the keys for one of the trucks. Both of them were filthy. The one truck that I was interested in and spiderwebs and dirt all over the inside, and the battery was dead. Obviously they didn’t care enough that I was going to make the trucks presentable. I would never go back again
Mar 21, 2020
They are great, good follow up & info & friendly
Mar 11, 2020
Very attentive, very kind and knowledgeable in the way talking to the customer!!!
Feb 26, 2020
The dealer's rep is a very nice man. It did not work out with that vehicle but we are still in
contact.
Feb 24, 2020
They responded very soon after I looked at their vehicle
Feb 13, 2020
Very helpful and informative
Feb 7, 2020
Great experience and I bought this car! Buy a car online and from out of state isn’t easy and they didn’t make it hard. The team was very helpful. Special thanks to Romea, Allan, Denny and Adam!
I went to the dealership after scheduling an appointment with Ralphael the salesman. I drove an hour to the shop after the salesman informed me the car was there and available. When I arrived I waited for about 1.5 hours before being told the vehicle had been reserved the day prior and sold. I left immediately just to be called a day later and informed the vehicle was in fact available. I drove an hour again and ended up buying the vehicle same day with cash. Five days later the check engine light came on and I was informed that I needed a catalytic converter in the new vehicle that was not covered by the extended warranty I purchased at the dealership. I would recommend shopping elsewhere.
Jan 31, 2020
John was very helpful and was able to Provide the details on the car I was interested In. When we arrived to look at the car it was just finished being cleaned. Overall satisfied with the dealership.
Jan 31, 2020
Was contacted very quickly by Navid at ALM. Navid and the staff at ALM kept in contact and worked with me and my bank. I was treated like family and given a great price on the vehicle. The vehicle was more than I expected very happy with the experience
Jan 23, 2020
Poor communication on the salesmans behalf.. I would hav made the purchase, but vehicle was sent to auction....after he knew I was interested..
Jan 15, 2020
Great dealer ship and cars
Jan 12, 2020
Good
Website not updated .... Called the dealer and said we can bring cars from other showrooms from their branch and could not do that..... At least two cars information inaccurate on their own website....cost me 200$ to visit their showroom for nothing.....cars not detailed from inside.....
Jan 9, 2020
Response from current dealership:
We appreciate your honest review!
Jan 3, 2020
Very responsive. Excellent service.
Jan 9, 2020
Response from current dealership:
Wow thanks for the kind words!
Dec 29, 2019
Great customer service!
Jan 2, 2020
Response from current dealership:
Wow thanks for the AWESOME review!
Jan 2, 2020
Response from current dealership:
Wow thanks for the AWESOME review!
Jan 2, 2020
Response from current dealership:
Wow thanks for the AWESOME review!
Dec 16, 2019
Tony was very helpful
Jan 2, 2020
Response from current dealership:
Wow thanks for the AWESOME review!
Jan 2, 2020
Response from current dealership:
Wow thanks for the AWESOME review!
Dec 10, 2019
Very professional and knowledgeable. Ray, my salesman, listened to what i was looking for, and found exactly that. I couldn’t be happier with my experience at ALM.
Jan 2, 2020
Response from current dealership:
We greatly appreciate your honest feedback!
Dec 9, 2019
Went to see car. Salesperson could not find car. Was told he was bringing up another car. After 40 minutes we walked out. Never saw the salesperson.
Jan 2, 2020
Response from current dealership:
Iam sorry for your experience. If there's anything we can do feel free to reach me at 678-684-4444.
Dec 7, 2019
I spoke with a salesperson about this Truck and he
was very helpful. I have not been to the dealer yet.
Jan 2, 2020
Response from current dealership:
We greatly appreciate your honest feedback!
Drove all the way out there only to start the car and it instantly began to smoke under the hood. The engine was loud as well. Plus, the salespeople were aggressive prior to even seeing the car. No bueno.
Jan 2, 2020
Response from current dealership:
I am so sorry for your visit please reach out to me, Allison if there's anything I can do for you. 678-684-4444
Nov 17, 2019
Great service. Made sure I walked out with car the day I visited.
Would recommend them to anyone.
Nov 3, 2019
While someone did initially contact me about the car I was interested in, when I emailed him back with questions about the car I never got a response.
We bought this car over the weekend thanks so much to Ace and Tony Tramble for going out of their way to
make this sale happen. Both were very caring and made sure we were taken car of. Ace took care of a few
things even after the sale and told me to call him if I had any questions at all about the vehicle. This was the
vehicle we were looking for and are very excited we bought it.
Oct 14, 2019
I would recommend them to anyone, best experience I had out of all the vehicles I’ve ever purchased
Sep 10, 2019
Sales person had me waiting for a long time. He
just got up and left for 25 minutes without
explaining where he was going. Not a
professional setting, was very disappointed
regarding the experience and customer service.
Sep 8, 2019
I purchased my vehicle from this dealership on Sept. 2, 2019.
Aug 30, 2019
Great customer service
Ended up purchasing the vehicle
Aug 29, 2019
Excellent. Not purchasing at this time.
Thank you
Aug 22, 2019
Great customer service experience
Aug 21, 2019
Very helpful, engaged and willing to find alternatives to close the deal.
Aug 14, 2019
The Honda Accord that I inquired about was drastically over priced. The appearance was horrible and it had serious mechanical issues (engine or transmission). The dealer shouldn’t have tried to sell this vehicle especially a dealer with prestigious vehicles on their lot. Buyer beware of anything purchased from this dealer. If I could give a zero rating I would!
Aug 2, 2019
Dealer response was very quick I chose another vehicle though.
Jul 29, 2019
Good condition car. Good mileage for the . price. Good deal period.
Jul 26, 2019
Contacted me quickly
Jul 20, 2019
Fast response.
The sales person baited me to come in for a test drive at 10am. She contacted me via texts and phone calls the prior day. She made a copy of my license then told me the battery was dead and they could not get it stated. Then she proceed to try to get me to look at other vehicles. She should have checked and prepare everything the evening before our appointment. Or even when she arrived that morning. She should have notified me anytime prior to me leaving my house making the drive in ATL rush hour. she should have had the professional decency to called me and rescheduled for a later time. This dealership wasted my time. .
Sales person called to schedule the appointment , when we arrived car was not even clean or ready, we kept waiting for 30 minutes for him to find the keys , than we waited another 15 minutes to find the keys for Tesla, never test driven that either as batteries were not charged
It’s been 2 weeks, they still haven’t called on bmw that car is ready come drive
Very poor customer service and sales person was not professional
May 27, 2019
I was just looking for prices for a friend. She thought these trucks were $40,000.
The dealer was very understanding of my Windows shopping.
May 25, 2019
Love this dealership everyone was nice and courteous I advise anyone to go to this dealership buy a car
Actually they did not contact us. We didn't wait for a call but opted to call them a second time and spoke with someone then and arranged to visit their dealership the next day to look at the vehicle. When we arrived we were told that the vehicle we were interested in had been sold but their inventory list had not updated until after we got there. Our salesman, De'el Camarena was very apologetic and when we told him there was a car just like the one we were interested in at another ALM lot in a different town he contacted them to confirm it was still there, which it was. He then drove us all the way over to the other dealership to see the car. We drove it back to De'el's lot and eventually purchased it. De'el did an excellent job for us.....He was very polite, friendly, knowledgeable and professional. He offered us a great deal and gave us a very fair value for our trade. Many thanks to De'el and Mike Ugo who closed the deal for us. We highly recommend this dealership.
May 18, 2019
Very responsive and answered all my questions. Hope to get by dealership this weekend.
May 13, 2019
The staff was friendly enough, but the truck was NOT as described on CarGurus. The truck was described as having Moonroof, navigation, heated seats etc and had none of it. They passed it off as a mistake a 3rd party made, but it was a waste of my time.
May 8, 2019
Dominique responded immediately to our inquiry and Charles worked with us to help make sure we were happy.
May 8, 2019
I did talk to someone but they were not helpful. He didn’t seem to know anything about the vehicle and couldn’t answer my questions and the prices were lower on Car Gurus than on their site.
May 4, 2019
My experience was great! Excellent service and I wad able to purchase a great car.. Thanks
Apr 24, 2019
Tim the salesman was a ten.
The phone system when calling was simply inept. They could never find anybody you call for.
If I could leave a ZERO.I would. Wait for phone calls, text, emails. Wanted to have vehicle shipped. Couldn't even get ppl to respond with exact amount so I could get cashier's check. Then wants to ruin you thru a credit report to write a personal check. Stl wasn't the bomb that made me so mad that I had to wait several day to write this review. They say they sold the truck... When they were supposed to be arranging pick-up or delivery.. I call bullcrap. I really don't think they even had the truck to sell for that price to begin with. I think they do that to get you there & try to sell you something.. The truck is still listed. Beware unless you're actually on the lot. Also If you do decide to do business I'd talk with Derrick.. He's the only one that tried to do business. (After my blood was boiling)
Apr 15, 2019
Great experience with salesman.
Quick transaction.
Apr 10, 2019
They only contacted me to schedule a test drive would not assist through email or text.
Apr 4, 2019
This vehicle was in very poor condition. The factory radio had been taken out and replaced with a very cheap system (which made the Factory DVD player useless). The carpeting was stained. The chrome on the outside was not professionally installed. After a three hour drive to come see this vehicle, I was very disappointed.
Mar 30, 2019
The response I received from ALM was automated. I asked them a specific question and never received an answer/response to it.
ALM clearly states that there was a clean car fax with no issues and this car had an accident and issue with it!
Mar 29, 2019
Prompt response
Mar 24, 2019
Very disappointed in the condition of the car. No issue with the salesman but not the quality I was looking for.
Mar 9, 2019
Great dealer representative; very
attentive and informative.
Mar 3, 2019
My experience was great, Mr. Barrett was very helpful with every concern I had regarding the vehicle. Magnificent service!
Mar 3, 2019
When we drove from Cobb to Gwinett county to see the car, it was sold. They had another Volvo, 2016, that we bought. A very nice, not slow experience. We waited for the finance person for over an hour and a half. Once he returned from lunch the process went fairly quick.
Feb 9, 2019
Nice ppl at ALM they where helpful in getting me my desired car. It was a great experience buying a car from them. And thanks car Gurus never new there is a good place like this where you can get a nice car.
Talk to salesperson Oliver that told me me the vehicle I was wanting to test drive was there.... So after driving an hour and a half through downtown traffic during Superbowl weekend I get there and he was nowhere to be found. I was told for 40 minutes he was putting gas in a car. So I wanted to see the carbut was later told it had been sold. They tried to push a different car and color on me...... Horrible service and could not deliver what was asked of them. Then the manager tried to get me to work with a different guy until the other guy came from the gas station . Horrible Horrible experience overall
Jan 24, 2019
This by far, has to be the best of the best.
Jan 22, 2019
Horrible experience with a pushy slaves person who was upset I didnt buy a garbage car. Then on the trip said I wasted his time and didnt even ask if I wanted to see anything else. Was really nice until I said I didnt want it. My girlfriend and I wont be shopping there ever again and will be telling people not to either
Jan 12, 2019
Costumer service was good, they contacted me in a short time after my inquire. The vehicle was as described, and it was somewhat clean, taking in consideration that the car was parked outdoors. The mats was not in the car, but the salesman said that he would provide them. I'm still negotiating the price, as they don't give much space for some price reduction, but still good. The location looks good and clean. Hopefully we can find a good final price for the car. Good car selections, and you will feel welcome there.
Jan 12, 2019
Wouldn't reccommend them they told me my credit score wasn't very good and tried to give me 5.9 percent and sell me a 2500 warranty. And give me 2000 for my 2009 lexus. My credit was great . Won't ever buy a car from them.
Jan 6, 2019
Folks are nice, but cars seem to be in not so good condition. Getting a vehicle ready for sale & purchase seems to be an item for negotiation.
Dec 30, 2018
I was great.
They intentionally left a car online to use as a bait and switch to get me onto their lot. I
kept checking back online to see if they would remove the car and they did not take down
that car. When I would call in and ask about that particular care they would say to hurry in
because inventory moves quick even though they knew it was gone. LIARS!!!! Cannot
trust this dealership. I spoke with several people there and they all gave the same answer
even though the car was gone.
Dec 12, 2018
They did reply quickly
Dec 8, 2018
Excellent
Nov 26, 2018
Friendly folks, fair trade in, moved paperwork through quickly
Nov 20, 2018
good
Nov 13, 2018
they were so nice I just decided against the car
Nov 6, 2018
Great
Nov 1, 2018
Awesome group of gentlemen from my salesman Billy to all of the staff. Awesome experience!
Oct 24, 2018
I am working with Timothy Barrett and he is the best salesman I have worked with! He got to work immediately to find a car that fit my needs and he is a pleasure to work with. The dealership has a great selection of cars and the pressure is not the typical sales pitch you might expect. I will recommend my friends to this dealership.
Oct 12, 2018
It was good. No pressure and helpful.
Oct 12, 2018
Once I gave them my information no one reached back out to me. I live almost 200 miles away, I'm glad I didn't waste my time going yhere
Sep 24, 2018
they were very responsive to my questions.
Sep 23, 2018
Charles was extremely helpful and made us feel top priority on a Friday evening! He spent two hours finding the perfect car for me. All the associates were super friendly and I would highly recommend them.
Sep 14, 2018
More than willing to help and searched for best deal!
Sep 12, 2018
I wanted to see a specific car. They said they had it. I checked again before I came out and they said yes. I drove 30 minutes and got there, the car was not there. Super frustrating, not at all helpful.
Sep 10, 2018
Worst, specially Corey and Allen. Confirmed that car is available. When we arrived Corey is not around but since we spoke also with Allen we were transferred to him. Can't show availability of the car and didn't even offered other vehicle available . Wasted 2 hour sunday drive
Sep 4, 2018
Great
Sep 3, 2018
The sales person I originally conversed with was unavailable when I arrived. Was turned over to another sale person. The sales person said that he would bring the car around. After being gone for about 10 minutes, he returned to say that the battery was dead and the car would not start. Since I have jumper cables in my car, I offered to jump start the car. We drove in my car to the rear lot. After several attempts the car started.. At this point he stated that he would take the car yo the service area. I advised him that if his dealership would transport the car to a Fiat dealer they should warranty the battery. He said they would contact me when the car was fixed. A week later I called enquiring for the sales person and was told the he no longer worked there.... The looked good with one glaring fault. The passenger side mirror was missing. The car should have never been presented for sale until the mirror was replaced... .....
Aug 30, 2018
Quick reply to my. Info request.we chose another vehicle.
Aug 28, 2018
Great team!
Aug 20, 2018
Good job
Although, Ronald was nice, this dealership practices the “bait and switch” sales strategy. I arrived at the dealership at the time I stated I would be there. I was told by the lady I spoke to, that they would pull this car out and have it ready for me to test drive. Unfortunately, when I arrived (3 hours after speaking to this woman) the car was sold and not in their inventory. So, as car salesmen, for these type of dealerships, do, they tried to put me in something they did have in inventory. After being there for hours, I left without a car deal.
Aug 7, 2018
Internet Sales Manager Susan offered me a $10,290 price on a 2017 Jetta stock number HM274373 Saturday evening 4th via text. I went into dealership Sunday at noon to purchase car. Jubril, salesman, looked at my text message from Susan and took it to his General Manager. Jubril said General Manager did not want to offer deal. Said he was losing money. Jubril and I worked on deal until the 3rd time Jubril told me his GM did not want to do deal. So I left. Won't ever come back. Integrity issues at ALM Gwinnett.
Aug 7, 2018
Made an appointment to see/drive the vehicle. Arrived to find out it had been sold. Will never step foot in that dealership again.
Aug 2, 2018
i was told the car is available but when i went there in the evening same day
they told they dont have the car and had no clue about the car
Jul 31, 2018
The sales man was also new so another sales man came over to assist him in making the sale. So our sale man asked what was the price point we were trying to spend I then told him no more that $10,000 cash no financing. So the other sales man insisted that he walk us and our sales man around the lot to show us the cars we would be able to get in. After showing us a few cars that were not the type of cars we previously spoke about he finally showed us a white C300 we showed interest in that vehicle but continued to look for other cars. He got very rude and stated to his co-worker they don't have any money and not trying to buy nothing. At this point my sister took offence to his statement and the 2 of them argued. He continued to make rude statements at this point I got upset and told her to let's just leave. Never will I or anyone I know will ever shop at ALM Gwinnett. Just like there are plenty of other customers there are plenty of other car dealers.
Like most they just want to get you into the show room,over promise under deliver. Made an appointment told them i did not want my time wasted ,was told i
would be dealing with the sales manager. LIE number 1 . Was called when i was halfway there to be informed i would be meeting a sales lady,,,,,Nothing
against women salespeople but was told i would be working with the sales manager,she was not. Was told that this was a new sales manager and he would
work with me to get me in my selected cadillac. They never budged from their price which was $ 1800 0ver priced and underpriced my used cadillac by $1600.
LIE #2. The manager did finally make his presence and told me that they had paid more for this used car than what they were selling it to me for. LIE # 3, .The
next day it was listed again on your site being reduced $2200 .00. Now this was a Saturday around 11 Am, I was the only customer in the dealership,you would
have thought they would of offered this car at that price.
Jul 23, 2018
So I called the dealership to check on the status of the truck and was told that it was still available and the salesman said he would put a hold in the system on the truck until I got there because I would be driving over 2 hours to see it. I get a text from the salesman when I’m less than 5 minutes from the dealership saying that he was sorry but it had already sold. I was fuming!!!! Went there anyway to speak my mind and hopefully not get arrested. The site manager helped some by giving me $20 worth of gas but that’s it. Nothing for my time, he tried to find a similar truck in a comparable price range but wouldn’t come down on the price of any other truck to make it compatible to the price range I was looking for.
The experience from the very beginning was ugly. These sales reps need to
be more honest and up front about the vehicles they sale to the public. The
vehicle was a piece of trash from the start. I don't want to waste the sales
person time and I don't like wasting my time and resources with looking at a
vehicle that has too many issues. The car that was advertised had been
modified with the removal of the original tires and rims. Second the vehicle
ran like an old truck and over heated after a short test drive.
Jun 30, 2018
The dealership knew we were coming to look at two used Toyota
Sequoias. However, it seemed as though the cars were in the back, and
unprepared for our visit. The cars looked nothing like the "stock picture"
that was apparently used on the website. The cars were dirty, in disrepair,
and not in "showing" mode. I ended up driving one of the two cars, but
was immediately turned off by the feel. They completely lost the sale. I
didn't even have them appraise my car because I knew I was walking
away. How could you not prepare the car if you knew someone was
coming in to view it?! Definitely wouldn't recommend ALM.
I did about 6 months of research on the car I
wanted. ALM had what I was
looking for listed at a very reasonable price. I
made an appointment for a test drive and
called several times prior to the test drive to
confirm that the vehicle I wanted was still
available, prior to my appointment. I arrived,
inspected and drove the car, then we got
down to negotiations. After some back and forth
we found a deal to which we could
both agree. I had to work to be able to drive away
with the car I wanted with a deal that
I am comfortable with. But that is what I
expected.
I don’t believe that anyone at ALM was “out to
get me.” Mohamed, Kelly,
Mack and Adam were all very professional and
courteous. They wanted the best deal
for their business, I wanted the best deal for me.
That’s the way it works. We found a
deal that we could both live with. I would
recommend this dealer to experienced car
buyers. Great atmosphere. No lies in the listing.
Crooked from the start.
Salesman (Leroy) called right away and said that the vehichle was still available and that he would have it cleaned up and ready when we arrived to check out. After driving 4 hours (also 3 days later as scheduled to see it) he had no clue which car we were looking at. Once we found it he pulled up a dirty car with a motor knocking. When I asked about it he went and got his service manager. Great customer service until the service manager came out to tell us that's what it's supposed to sound like. I suggested that we look at another car like we were looking at to see what it sounded like. Sure enough it purred like a kitten. We decided to keep giving the salesman an opportunity and decided to buy a vehicle. Everything was ready to go until the salesman told my wife that the items that were all signed and agreed on weren't happening. I called the salesperson on to get a line of Bull and have him hang up on me. We also saw they dropped the price of the knocking c
Jun 18, 2018
Shirley and Mike were very fair & professional. They both texted me pictures of the car before I visited the dealership. I ended up purchasing a vehicle at very good price in my opinion.
Jun 9, 2018
Very prompt with responding and provided extra information.
Jun 4, 2018
Billy was my salesman and I highly recommend him, no pressure selling,asked what I was looking for and directed me to it. The negative of this was that the description on cargurus was not accurate. Dealer did have what we were looking for made a sale
Jun 3, 2018
Took my name and number and never heard from them again..already bought from another dealership...
This was the worst experience ever! I live in Tennessee called this dealer about a 2015 Lexus IS350, I was told it was in perfect condition and had never been in an accident. I put a $500 deposit to hold the car until the following Saturday when I could make the 5 hour drive to pick it up. I got to the dealership and the car was nothing like the online photos the front bumper had been replaced, the windshield had been replaced, the complete front of the car had been replaced. The work was horrible it looked as if someone had painted it with a paint brush. I was shocked I ask to speak to the manager and the sales associate who had blatantly lied ran into the dealership and hid never to return. We waited 20 min no manager came to see us, no one came to help us. This place was like a huge salvage vehicle lot. I reported them to the better business bureau and my credit card company. BUYERS BEWARE, STAY AWAY!!!!!!
May 31, 2018
Responded immediately. I purchased a vehicle from them.
May 24, 2018
Good communication and answered all my questions
May 21, 2018
The car I was initially interested in wasn’t available anymore. However, they offered their help in finding me the right car and I received two e-mails with potential cars.
May 15, 2018
To my surprise, Shirley came in on her day off (and it was Mother's Day) to show us some cars. We were very pleased with our experience here.
May 13, 2018
The vehicle did not match the advertised description. This was the second
vehicle shown to me during my visit. The first vehicle had no oil cap and this
vehicle had some body damage and the drive belt (serpentine) had been
replaced with a generic belt.
May 7, 2018
Very helpful, I would recommend to anyone
May 6, 2018
I scheduled an appointment with the dealer but failed to receive any of the requested information prior to the scheduled visit. I was supposed to receive an estimate of the numbers along with more information about the car. When I did not receive any of the information prior to the visit I cancelled the visit. The associate at the dealership did not confirm the cancellation nor has he reached out to me since Wednesday of last week. This was not a great experience.
May 1, 2018
The dealer made prompt contact with me as a potential purchaser.
I look for a car online which was available. When I went to see the car, I was told that it got sold that morning only and tried to upsell me another car at higher price point. After several days when I check the inventory online, that car is still listed as available With increased price.
With trust broken, I will never go to this dealer location even if they give me a good deal.
Apr 29, 2018
Drove down from Knoxville, TN. Had a sales lady named Shirley very polite and helpful. Got straight down to business which was nice due to the long drive. Car was as expected had a few minor issues with car. Shirley and Mac were on it and took care of the issues. All in all a good experience didn’t feel pressured. The only thing I would have liked to seen was a little more hospitality, wasn’t offered a water to myself or two kids until we were leaving. Great pricing and easy access to and from interstate. Plenty of selection.
Apr 29, 2018
Very Helpful was very professional
Apr 26, 2018
Not bad, but not great. They didn't really
have any idea what they had available on the
various lots.
Apr 26, 2018
They worked with us until we found just the right car which was not on their lot. Good group of people to work with. Especially Brian and Moe. They worked diligently to satisfy our search.
Apr 25, 2018
They had sold it. But we got
to gether on a 2015 I can't
say no more than
everything was all good I
bought at a fair price
The car did not have a moonroof or remote start
as advertised AND it has been wrecked. The ad
says No Reported Accidents. I went ahead and
applied for a loan through the dealership I was
approved. I asked my salesman, Sunny, to email
me the details and never heard from him again.
That was a week ago.
Now my credit is dinged AND the car is still
advertised as having a
moonroof and remote start and No Reported
Accidents.
Worst experience with a dealership in my life and
I'm in my late 50's and have bought dozens of
cars.
Apr 10, 2018
When I went to the dealer, he showed me a different higher price than the website. Later he went to talk to the manager and told me the car was already sold.
I went to the dealership to look at one car and ended up purchasing
another car. After looking at the first car, the salesman, De’el Camarena,
and I decided to see what else was available around that price range.
He found me a vehicle which was quite a bit more to my liking. He is
doing everything in his power to make this deal right for me. I went with
the intention of just getting something reliable to get me by and to trade
in my old car. I came out very happy with the trade offer and my “new
to me” ride!
Thanks De’el and ALM Gwinnett.
Apr 4, 2018
Malon was great! I felt welcomed as soon as I walked through the door. I had such a great experience and am so happy with my "new to me" car. Thanks ALM!
Apr 3, 2018
professional all the way, salespeople friendly and helpful
Upon visit, the mileage was not as listed, off by around 2,000 miles " Higher " over 17,000.
Interior was cloth, not leather as listed. Parking was awful to park my vehicle when we arrived.......We rarely complain but we drove over 60 miles to get there. They will be way down the list to visit from now on.
Mar 30, 2018
Immediate contact and follow up.
Mar 22, 2018
Internet salesperson dropped the ball. Contacted me, I asked her via text for more information. She responded via textt hat she would check for the information and
let me know. That was on Friday, 3/16. The next time i heard from her was on Tuesday. I texted her that I had bought a car from another dealer.
Mar 15, 2018
The dealer called the same day and asked if I wanted to come up to see the car. I was out of town last week end I asked the dealer to email me if the price drops any
Mar 5, 2018
I had a great and positive experience with ALM auto sales due to the professionalism and kind services provided by Kelly, car sales consultant. She answered all my questions and concerns in an expedient, efficient and honest manner. Kelly was very accommodating and didn't make any false promises to convince me to buy a car. She was very honest and followed up with any questions and assistance needed. She was as professional, pleasant and friendly in person as she was during our telephone communications before I met her. The price and fees discussed before I visited the dealer, was the amount paid for the car. There were no surprises or additional fees like is the practice in other dealerships. Kelly was as professional after the sale as she was during the sale by providing a document needed to complete the loan process with my bank. Never pushy, never rush me and never tried the sell me a different car other than the one we discussed the day before, which was ready for me to inspect upon my arrival at the dealer. Kelly is the best sale consultant I ever met during my many years buying cars, not only for her professionalism before, during and after the sale but for her honesty, kindness and friendliness. She demonstrated to be a great asset to ALM auto sales. She is above and beyond expectations as an auto consultant by providing excellent customer service. I highly recommend Kelly to be your next auto sales consultant
Mar 5, 2018
Excellent. I appreciate their promptness.
These people are the crooks!!!! Got a car, next day check engine light came on, car is jerking horribly. I advised I didn’t want car, they are attempting to keep my down payment. Worst dealership in the state of GA!!! Stay FAR away!!!! I wish there were negative stars that you could give!!!!
Mar 3, 2018
ALM did contact me promptly. My initial contact was with Kelly and was an excellent sales agent from beginning to the end. I did a great deal of research on this vehicle and it was exactly what I wanted and the price was fair. That being said it was a sale from the beginning all they had to do was treat me right and they did a great job.
Drove 3 hours to see it, even called while driving there to make sure it was available. I get there and they say the car didn't pass inspection and they had to send it to the auction . Then they try to put me in something more expensive. The sales guy was apologetic but it was a wasted 3 hour trip and a waste of time.
Feb 24, 2018
Thanks for the support, however was approved for the but the dealer reported that the bank stated I didn't have enough income to drive off the lot with the vehicle, but did get approved.
The strengesething.
Feb 24, 2018
Got back with me in about a hour. And held the truck for me to drive over 2 hours to come test drive it. Very nice to work with would recommend them to anybody
The worse experience I have ever had while trying to buy a car. I drove 12 hours to get the car only to find out it was sold. I was under the impression that they were holding the car for me. My sale person that i was dealing lead me to believe I was getting the car.
In my opinion this Dealer ship are not to be trusted.
Feb 6, 2018
Car was much different than the advertisement. Not a good experience.
Person that was supposed to help me, did not. New salesman took over 45
minutes to find the car and bring it up. I came in ready to write a check and
buy it but I did not. I would not go back. It did not feel like a legit business.
The car that I was interested in had already been sold, but they pointed out a new arrival that hadn't been posted yet. I went to take a look and loved it. It was priced below its value, they readily showed me the Carfax, everyone was very friendly and the atmosphere was upbeat. They offered that I drive the car over the weekend and have it checked out (which I did), andI purchased the car on Monday. The paperwork process was explained thoroughly and all my questions were answered. The car had a small dent in it, which they pointed out to me, and they had it repaired, then the car was buffed and detailed before I drove away with it fur the final time. In addition, they replaced the two back tires. The only negative thing I can think of is that the salesman was a little slow to respond after I had purchased the car. Other than that it was a very positive experience and I would definitely buy from them again!
Jan 29, 2018
great experience
Jan 18, 2018
They responded in a timely manner. Was very informative.
Jan 8, 2018
Response was fast and accurate!
Jan 5, 2018
Great service and response...
Dec 29, 2017
Quick response.
Dec 20, 2017
The salesperson, Bridget, truly tried to help and was willing to work with my
schedule. Very nice experience.
Dec 20, 2017
had a good experience though they sold the car before I was able to purchase
Dec 12, 2017
It was very polite and very professional those guys are great
I️ was watching a car that was listed for 75 days. It was listed for $8,995 then was changed to $13,995 overnight! I️ sent an email to contact them and then called on phone. I️ was put on hold and forgotten so hung up. I️ had to call back to be told it was sold. It is still on the website, $5,000 higher than it was and nobody could answer why. I️ waited a couple of hours and called back to have the stock number checked to be sure and again put on hold. The salesman came back and said it was sold. Now 3 days later it is still on this website as well as the dealer website for $1,000 more and apparently “sold”??? Very deceptive dealings. Shady, incompetent, NEVER DEAL WITH THESE CON ARTISTS!!!!!!!!
Nov 29, 2017
Pleasant email with good information on the vehicle.
Nov 29, 2017
Awful experience!!
The vehicle had three different tires and they were all bad. Would not feel comfortable driving it home. They were NOT transparent about the vehicle. When questioned, they acted put out that I questioned them. Car looked like a repo. Interior pieces missing and the vehicle had external damage that was not communicated to me. I drove 4 hours to get the vehicle. Shady dealership. Steer clear !!!
Nov 25, 2017
I am disappointed with this dealer/ salesperson. I called them to confirm that it was 7 seater/ 3rd row. They confirmed it was. When I get there after a 45 minutes ride from my place, I find it is only a 5 seater.Waste of my time and energy.
Nov 24, 2017
Dealer was polite and most willing to assist.
Nov 21, 2017
Very good selection
Nov 16, 2017
They were very personal, informative, and not pushy...a combo that is
sometimes hard to find in the car business!
Nov 16, 2017
This transaction was easy and professional from the beginning to the end. The car was clean and priced well before I went there and I was able to close the deal quickly.
Nov 11, 2017
great. thanks
Nov 4, 2017
I drove all the way over to the Gwinnett location to see this vehicle getting there they take me out to see the vehicle it is totally disgusting trashed went to turn the vehicle on and it didn’t even turn over they had not cleaned it at all
it was very very very poor experience
Nov 4, 2017
Greatt
Nov 4, 2017
They put good car with chipper price, then when you call them , " wow we sold it yesterday but we have another one" , it's not even match with that car. So , I am tired of it .
Nov 2, 2017
Called about 2015 fusion titanium one salesman said they had it. It was 165 miles away from us. My husband called back not 10 minutes later to ask something else and another salesman said that it had been sold the day before. So not real sure about the reliability of these people I would stay away.
Initial price quoted was $1,000 more than the advertised price on CarGurus.
Asked for their best price and they came back with the CarGuru price as the
best price + fees/taxes. Didn't feel like the dealer did their best in getting the
best out the door price if all they did was just look at the price online.
The listing was for a CTS-V wagon with a manual transmission. Working out some details and getting financing in order I was ready to progress only to find out in the end that this was labeled incorrectly as a manual transmission when it is in fact an automatic. I know everybody wants the manuals, but please don't post it's a manual when really it isn't
Oct 14, 2017
Had a great buying experience at this location. Very friendly and knowledgeable about the SUV my wife and I purchased. The price I paid was very fair. I will be back in the future.
Terrible service. I called the dealership the day before to confirm that the
Hummer H2 was available. They told me that it was and to come over. I
drove 45 minutes the next day to have a look at the Hummer. On arrival at
the dealership, I was greeted by the sales man and given a seat, where I
waited 30 minutes. I was told that they were getting the Hummer H2 out of
the back of the lot. Thirty minutes later I was told that they did not have the
vehicle that I enquired about but had another Hummer H2. I went to take a
look at it and was told it had no battery and could not be moved. It was
shoddy inside and in poor condition. I left immediately unimpressed with
their lack of integrity and customer service. I asked myself if they did not
have the vehicle that I originally enquired about then what vehicle were they
bringing out that had me wait 30 minutes to see it? Not the black Hummer
H2 that had no battery and which was the only Hummer H2 that they had on
their lot!
Sep 24, 2017
Good price. Great customer service.
Sep 16, 2017
I received a prompt response including a phone call from the dealer.
Sep 12, 2017
quick response to all of my questions
Aug 31, 2017
I would not recommend this dealership for any
purchases. They advertised 2 different cars at low
prices and low miles. Spoke to them 1 hour before
going in and they said they had the cars but when got
there they 1 hour later they did not have either car but
had another with higher miles and higher price. Once
their not professional and it is all about paying another
car. Beware !
Sep 23, 2017
Response from current dealership:
We try to update our inventory as quickly as possible but we also maintain a first come first serve policy for fairness to all of our customers.
Aug 30, 2017
Good follow up. We bought a car from a different lot, but they were very
responsive to all my questions.
Aug 27, 2017
Good
Aug 24, 2017
Though I had a confirmed appointment, the car was already sold when I arrived. Disappointing.
Sep 23, 2017
Response from current dealership:
We have a huge inventory from which we can help you find the car of your dreams. We hope you allow us to assist you with this in the future.
Aug 18, 2017
Great service but we just could not get together on a number.
This car was filthy, smelly, and unappealing ! IT smelled like some animals along with pet hairs on the seats. I want impressed at all!
Sep 23, 2017
Response from current dealership:
We are sorry to hear this. We will look into this matter and see what we can do to improve,
Aug 16, 2017
Had cordial contacts
Aug 14, 2017
Everyone at this location was great.
Aug 13, 2017
Cars was priced at $19,775 called
interested in buying and asked for the out
the door price dealer(Mike) raised cash
price of car $1,000 making it $20,775. I
texted him back asking why is car priced
lower online than the price he had sent me
and sent the link to him showing car
priced at $19,775 and never got a
response
Sep 23, 2017
Response from current dealership:
We are very sorry for the lack of communication. Prices do vary and are subject to change.
Aug 11, 2017
If I could rate this dealer lower, I would. I inqiuerd about a vehicle, came in, test drove the car and agreed on a price. We negotiated the price based on work that I could see the vehicle needed, including several tires. The engine chamber and the interior of the car were filthy, which indicated they did little to no prep work before listing the car for sale. But that didn't bother me to the point of losing interest. However, I did requested to have a pre-purchase inspection, and they agreed. The car needed some basic maintenance items... radiator fluid, brake pads, rotors turned, etc, but nothing I'd consider a deal-breaker. When I returned the car to the dealership after the inspection, the higher level manager decided not to honor the agreed upon price. He was extremely rude and very aggressive and would only say that he wouldn't sign off on the price. That's just bad business...If we hadn't already ageed on the price, I wouldn't have wasted time and money getting an inspection. Learn a lesson from my experience, customer service, honoring commitments and plain common courtesy are not common with this company.be forewarned... Stay away from this place and spend your money with a company who appreciates your business.
Sep 23, 2017
Response from current dealership:
We sorry you feel this way. What you are describing does not match our standards. We will investigate this matter further in order to improve our services. Thank you for your feedback.
Aug 10, 2017
Very helpful and efficient
Aug 9, 2017
We went to the Atlanta Luxury Motors and had an amazing experience they were really friendly and polite and showed us the best customer service Mike was our sales representative and he is amazing I recommend Atlanta Luxury Motors because of his customer service and he made us feel so welcome so did everybody else there they were all so friendly and very polite and greeted us from the time we got out the car very happy with the service
Aug 8, 2017
Didnt go to the dealership but talked to 2 different associates only to realize that the price on the car on CarGurus was not the same as the price they told me on the phone. But what's funny is that, that same car has dropped $1000 from the time I talked to them. Wonder how hard it will still be to get this car now.
Aug 8, 2017
Friendly and Excellent cutomer service.
Aug 7, 2017
They actually called me to answer questions.
Inquired about a vehicle. I then received several contacts regarding the vehicle. The day of my appointment they contacted me several more times. I was literally around the corner and I talked to a sales associate. Once I arrive they tell me the vehicle went to auction that morning. I was not pleased with their service.
Sep 23, 2017
Response from current dealership:
We apologize for the misunderstanding. Thank you for your feedback. We will make sure to touch on this during our future training.
Aug 3, 2017
They contacted us promptly. No issues,
Aug 1, 2017
Poor experience, drove 140 miles and car didn't seem to match photos. The hood had been repainted and it was poorly done
Sep 23, 2017
Response from current dealership:
We are sorry the one particular vehicle you saw was not to your liking.We have a large inventory of vehicles. We would love another opportunity to help you find the car of your dreams.
Jul 26, 2017
The dealer responded to my call and was very honest in letting me.know that the car was not in good condition and advised me to get something else. I can definetely appreciate that honesty
Jul 25, 2017
They need to remove vehicles that have been sold so others wont waste there time. Especially when it's being sold for more than a week
Jul 26, 2017
Response from current dealership:
Thank you Scott for your feedback. We will make sure to take a look at this.
Wanted to give me the lowest price possible on my trade in. Was very interested in one of their vehicles and it's a shame they couldn't get me where I needed to be. Other than that Mike was very sweet.
Jul 26, 2017
Response from current dealership:
We are happy to hear you had a good experience with Mike. It is a shame we were unable to come to an agreement as far as your trade. Perhaps we can still help you with your new vehicle. Please let us know how we can help.
Jul 12, 2017
Great! When it comes to looking for what you want low miles and reasonable prices!
Jul 7, 2017
Shirley was very courteous and I got the best deal from ALM.
Jul 2, 2017
quick response
Jun 4, 2017
Called several times. Professional and ccurteous
Jun 1, 2017
Had a good experience. The sales person showed and compared many
cars which was very useful in deciding. Unfortunately, they did not have the
one according to my preferences. So ending up buying elsewhere.
Jun 1, 2017
Good selection, but had to wait in the showroom about 10 minutes before anyone would serve me! Great selection of cars, however, decided to buy elsewhere!
They did reach out and I told them I am very serious about buying this particular make and model but their price was way too high. I never heard back after I stated that. What's so bad is.....I'm even local. I'm having more conversations with dealers out of state than here locally!!
Jun 9, 2017
Response from current dealership:
We are sorry to hear about this. Thank you for providing feedback. We will definitely look into this matter to improve our customer's experience. Hopefully, you will allow us to help you with your car buying needs in the future.
May 24, 2017
Car damaged outer body (driver door & rear end), broken rear ash tray & cup holder inside, car very dusty inside (as if drove through field with windows open), engine had loud ticking sound under hood when started. Walked out 15 minutes after my arrival.
Jul 26, 2017
Response from current dealership:
Wayne, we are sorry to hear you are not satisfied with your visit. Hopefully, you will allow us to earn back your business and provide excellent customer service.
May 12, 2017
Good old trick of advertising a good car for a low price just to lure people in...
Contacted them, never got an answer so I decided to stop by... of course the vehicle was "just sold"...
May 23, 2017
Response from current dealership:
Viorel,
I am sorry you are unsatisfied. In order to provide fair business, our policy is first come first serve. We do however carry a large inventory of vehicles and can help you find the car of your dreams. Please feel free to contact us with any questions.
I am sorry you are unsatisfied. In order to provide fair business, our policy is first come first serve. We do however carry a large inventory of vehicles and can help you find the car of your dreams. Please feel free to contact us with any questions.
Vehicle was gone before I could get a chance to visit. They should work to remove cars faster from sites once they're sold. It seemed as if they kept the car posted so people would call and they could try to sell you something totally different. If I'm in the market for a car I already know ideally what I want. You either have the car(s) I want or you don't.
May 10, 2017
okay!-would not drop one penny on car I was interested in!!
May 3, 2017
Im still waiting on a refund check for an over payment that i was charged for
Im not sure where to start--This was the scariest ALM site ever---the cars
were dirty:bird poop on a lot of vehicles, one truck had a bag of cookies in it-
-another truck had stagnant water in the truck beds w/ odor present along
w/ cobwebs all over the truck. Although the salesperson was present he had
no idea where vehicles even were on site let alone the one I was inquiring
about. Keys to the vehicles could not be found for a test drive. Even if I had
found the vehicle of my dreams I was not going to purchase it at that site do
to the "sketchy" feeling the place brought. To me if you are trying to sell
vehicles they should atlas be cleaned esp if an appt was made!! Trust you
me---I will be talking about this for a long time--"Buyer Be Aware" PS--the
word is out because another ALM salesman from another location stated
"Oh you went there, that place is no good" when heard of my visit to the
Pleasant Hill Rd Site in Duluth!!
May 2, 2017
Response from current dealership:
Customer service is paramount, so I apologize for any lack of service you experienced. We strive to be honest and fair with all services rendered. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 27, 2017
Dealer contacted me several times via phone and internet. Very courteous and helpful
Apr 24, 2017
This was a good sales experience. Everyone was nice and very helpful. The
vehicle was of great quality. I would recommend everyone to visit ALM
Gwinnett.
Awful Manager and very unprofessional. Send me email from his personal email after his work hours at 9.30 because he didn't like my offer. (Two times) I called the dealership to complain and asked for GMT to call me back he never did. That tell you about the management at this place.
May 2, 2017
Response from current dealership:
Thank you for taking the time to provide feedback. Unfortunately, the service you received does not reflect the culture and standards of our dealership. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you encountered a negative experience. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 3, 2017
Jeff contacted me, sent pictures, although the car sold one day prior to me having my appointment.
Mar 26, 2017
Saleman (woman) didnt have the exprience
She couldnt tell me about the car and then lots of
problem opening the computer programs
Mar 18, 2017
Great car and a good deal
Mar 15, 2017
My experience was great from beginning
to end.sales personnel very professional
on the phone and in person.my wife and
I drove three and half hours to purchase
a vehicle,and we did thanks to Christine
& Tim
Mar 14, 2017
Set up for a test drive just to go up there
and have them tell me the car was sent
to auction. No email no call no nothing.
Will not be buying from ALM
Mar 28, 2017
Response from current dealership:
We work diligently to have a large inventory available for our customers. If the vehicle which you first saw is not available, we are happy to help you find what you desire.
Mar 6, 2017
Thought the floor manager was helpful and gave
some good insight into quality of cars.
Salesperson was good at the art of selling while
test drive. Finance leaves much to be desired. Be
honest (stretch) to avoid leaving a bad taste in
someone's mouth. Did not want to return my
down payment after deal did not go through
after telling me I was approved, then nickeled
and dimes me until the end. Soon as I asked to
speak to a Sr. Manager or owner, then was I
given back my deposit. In two separate charge
backs to my bank account, rather than the check
he said I was waiting on for them to cut. Never
will I recommend or shop with them again.
Finance experience was way too shady!
Mar 28, 2017
Response from current dealership:
We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. A down payment refund is always processed in these cases, however, there is a process in place which includes a processing time and refund to the original form of payment.
Mar 1, 2017
Followed up with me and was very
helpful and friendly.
Feb 25, 2017
ALM Gwinnett has made contact with me several times. Nate has been helpful even though we didn't settle on a price. I would contact again if I don't find the vehicle i'm searching for.
Feb 20, 2017
Dealership has an out of state doc fee that exceeds $800. To suggest mildly that this fee is excessive and greedy speaks to the broader issues of dealing with car dealerships who motivate only for profit, not the customer. I have heard the rep of Atlanta car dealers charging excessive fees extra to the purchase of a car and one salesperson told that car dealers are only following state laws . No such law exists and if it were would not consider Atlanta for my car purchasing..
Mar 28, 2017
Response from current dealership:
Bob,
We apologize for any misunderstanding. Our Out of State fee is not anywhere near that amount. Depending on your State, there will be fees regulated by that State's Law. If you have any questions, please feel free to contact us by email at customerservice@almteam.com
We apologize for any misunderstanding. Our Out of State fee is not anywhere near that amount. Depending on your State, there will be fees regulated by that State's Law. If you have any questions, please feel free to contact us by email at customerservice@almteam.com
Drove 3 hours away to look at a vehicle and scheduled a test drive. Little did I know they sold the week before and the guy told me it was still available the night before I made the drive. Nothing I saw online was in the lot either. I read a bad review about them that said the same thing I'm saying and I overlooked it thinking they were lying... They weren't.
Mar 28, 2017
Response from current dealership:
We are sorry to hear that the initial vehicle you saw online was not available at the store. Our inventory moves quickly and therefore it is always a good idea to call in and verify that it is still available before driving to the dealership. That also allows us to provide better service by understanding each customer's needs.
Feb 12, 2017
The dealer was pleasant. I was disappointed learning the car I chosen was not in Stock after seeing them online. I feel ALM need to update their website on a continuous basis.
Mar 29, 2017
Response from current dealership:
Thank you for providing us with feedback. We will look into bettering our process to provide the most up to date inventory for our customers.
Feb 11, 2017
Vehicle had transmission problems not able to look at, salesman tried to sell me total different car.
Mar 29, 2017
Response from current dealership:
It is ALM's ongoing effort to provide great vehicles to the consumer. Therefore if the vehicle you wanted was not available, we continue to work to find another car to meet your needs. Thank you for taking the time to provide us with feedback.
Feb 9, 2017
Great customer service but price was too high and won't go down
Jan 25, 2017
I asked several questions via email and they only wanted to contact me via
phone and didn't answer the questions that I had.
Mar 29, 2017
Response from current dealership:
ALM likes to take a personal approach. Telephone conversations are faster and can help us understand your car needs better.
Jan 12, 2017
Great first contact and impression when we visited, but no follow-up after to assist us in our search.
Jan 4, 2017
The original car I went to see had been sold...but they tried to get me to buy a nissan altima for $1900. that salesman said they could fix all the problems on the car for $4000. The rest of my budget.
They had the car on the website but its been sold out for months. They still got the car post online. Idk they do that for.
Mar 29, 2017
Response from current dealership:
We are constantly trying to improve our process in order to provide the most up to date inventory to the consumer. Thank you for your feedback.
Dec 25, 2016
Not a pleasant trip to this dealership. Had an appointment to buy a car. After arrivalI could not get immediate help, then it took them over two hours to find the car. Not Happyat all.
Dec 13, 2016
After the first response call to me, never heard from the dealer
again.
Nov 24, 2016
The email I received was attentive to my requests as was the follow up. I felt this was not evasive but let me know they are there to help.
Nov 30, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Nov 20, 2016
No salesperson ever approached me when I arrived. I looked at the car and left.
Nov 28, 2016
Response from current dealership:
Hello and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Nov 13, 2016
Rude. Ignored me. When finally someone asked if I needed assistance, I said yes. Was looking for a 450 gl. When I asked for keys to view inside and for a test drive, he had the nerve to ask me if I was interested in buying a car. If I wasn't in the market for a car, I would not have been looking. Anyway, I ended up with a 2014 450 gl for a great price.
Nov 15, 2016
Response from current dealership:
Hello Traci and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Oct 28, 2016
Good
Oct 27, 2016
Great people, They all made sure I was taken care of and made sure I got the best deal on my purchase....Shout out to Shirley, Lee and Pac Man.
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 26, 2016
Very quick response.
Dealer provided me with info requested but I indicated I was in the early stages of
car shopping so they have left me alone (a great thing).
Nov 30, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 23, 2016
Very professional, I found another car I liked better.
Oct 23, 2016
Every one was very pleasant.
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 13, 2016
I tested a car on a sunday but my credit application didn't went through and when I came back on tuesday I was told the car that I had reviewed was sold since a week before eventhough it was still there. I felt like they were trying to sell me the car they wanted and not the one I wanted.
Oct 26, 2016
Response from current dealership:
Hello Gustavo and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Oct 12, 2016
They were very accommodating and responsive.
Dec 13, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 10, 2016
called sales person and he was at lunch said he would call back in 10 min . never received that call back, felt as though I was brushed off.
Oct 27, 2016
Response from current dealership:
Daniel, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience with us. If you are still interested, I would very much like to speak with you further about your concerns. Cade Ekes Sales and Operations Manager 678-684-4444
Sep 28, 2016
Quick call back and willing to help me get in the car i wanted
Dec 13, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 28, 2016
Did everything they promised!!! The only thing is that they should have been a bit more detailed in the car detail, looked like a rush job, besides that excellent!!!!!!
Sep 25, 2016
I love my new car! Amazing customer service! Shoutout to Leroy, Adam & Eric :)
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 21, 2016
I had a GREAT experience with ALM in Gwinnett. I went in, saw
and conquered all in one day! I got a great car at an even better
price and all with a smile from the employees at ALM.
Thank you!
Sep 19, 2016
I was treated with kindness and professionalism. i test drove the car;
purchased it and took it home the same day - service was great and my
sales representative was fantastic. If you want great service and fair
treatment - contact Ms. Dallas!!
Bought my car from this dealer but I don't think they liked the fact that I came pre-approved,in the end they said their finance company had better rates .I asked questions ,I got the car I wanted but I do have some buyers remorse
Nov 22, 2016
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 8, 2016
Call back fast,and gave me useful info on vehicle.
Sep 3, 2016
Good response
Aug 31, 2016
Deal was as discribed
Aug 30, 2016
Promised pictures never delivered never followed up
Oct 27, 2016
Response from current dealership:
Hello William and thank you for bringing this to my attention. I am sorry about the miscommunication within our dealership. If you are still interested, please contact us so we can get you into the car of your dreams. Cade Ekes Sales and Operations Manager 678-684-4444
Aug 29, 2016
I car was sold before I got there and there was no phone call prior to arrival. Didn't need to drive through all that traffic for nothing.
Oct 27, 2016
Response from current dealership:
Rodger, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Aug 29, 2016
I made an appointment per their request. I showed up on time, but it took over 30 minutes for them to show me the one car I was there to see. The car was out of gas, the battery was dead, and the car was not clean.
Oct 26, 2016
Response from current dealership:
Shawn, Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Aug 26, 2016
Great !
Aug 23, 2016
They were quick to respond and informative
Aug 16, 2016
Receptionist when we called was awful, curt and unhelpful ( we got lost) but the salesman Leroy was excellent. Helpful, friendly and attentive.
Very responsive and customer focused. Their selection of vehicles is
extremely impressive. Ms. Dallas took great care listen to my priorities and
match me up with the right vehicle efficiently and with the highest level of
professionalism. This was the case from the beginning of the buying
experience through the end of the process with the leasing and finance
manager. Excellent!
Aug 6, 2016
Great
Aug 1, 2016
All went well. Great Customer service.
Aug 1, 2016
Responded but I did not buy
Jul 29, 2016
very good
Jul 29, 2016
Excellent , good follow up
Jul 18, 2016
I did not buy the car from them, but they did a good job and were very
upfront during the car buying process. My only problem was the phone
calls vs emails. Buying from the ineternet sales department should mean
more emails and less phone calls.
Jul 5, 2016
Dealership responed to my inquiry right away.
Jul 4, 2016
Car already sold. Website not updated
Oct 26, 2016
Response from current dealership:
Michael, Thank you for bringing this to my attention. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 25, 2016
The dealer contacted me the day of my online inquiry and, we
scheduled a visit for the next day. However, the sales agent
failed to tell me that the vehicle was in the body shop and would
not be available for inspection. Therefore, I wasted 1.5 hours
traveling to and from the dealership in Friday traffic.
Oct 26, 2016
Response from current dealership:
Mike, I am disappointed to learn of your dissatisfaction. I apologize for any inconveniences during your visit with us. For your inconvenience, we would like to send you a $20.00 Gas Card from QuikTrip. Please contact me ASAP, so that we can get your correct information. Again, I apologize for your wait time and I hope that we can one day service you in the future. Cade Ekes Operations Manager 678-684-4444
Jun 25, 2016
It took a long time to get assistance from a salesman. We tried paying cash for the vehicle and still through poor communications the transaction didn't occur. This dealership is going to lose a great deal of business because of poor judgement.
Oct 27, 2016
Response from current dealership:
Hello Glenda and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 24, 2016
Very prompt with contact.
Jun 2, 2016
I was told they move 3500 cars a month they dont need me.
May 22, 2016
I drove this 911 Carrera S and almost bought it until I read the
CarFax. This vehicle went through major repairs such as
replacement of front axle and engine/transmission, and the list
goes on. If someone were to buy this vehicle they better
purchase a premium extended warranty because you will need
it.
May 20, 2016
Great
May 18, 2016
Cars were overpriced, in less than good condition. Ie. Several were filthy and had broken windshields
May 18, 2016
Straightforward.
May 18, 2016
I'll give them one star for calling but that's where it ends. I talked to a salesperson about the LR4, I was interested in. I was straight & honest upfront with where I needed to be in price (we were only off by a few numbers) I even gave all my info over the phone to make this deal happen. Talked about shipping etc. The sales person NEVER called me back! Guess they didn't need the sale and the SUV is still on their lot.
May 15, 2016
Dealer responsive and helpful.
May 10, 2016
They were responsive and eager to serve but their current inventory was limited in what we were looking for - we found what we wanted elsewhere.
May 10, 2016
Overall great experience. Sometimes they promise things after purchase that they can't deliver though, so watch out. But overall it's a great dealership. Low prices, great service.
May 9, 2016
We went to this dealer last week. The sales person is polite, but with not
much Luxury Car experience. When we talked about the price of the car,
the manager is not in the office. But, the sales person's supervisor was
there. He has been so ruled & madness to us. I am not sure if this is the
way they are supposed to treat their customer. We will never go back
again.
Apr 23, 2016
Great customer service.
Apr 19, 2016
Great experience!!!
Apr 17, 2016
While their selection of vehicles is great, they are unwilling to negotiate at all
for any vehicles on their lot.
Apr 14, 2016
Car had a couple of defects, Like car liking and some others, I point those
issues and they say they would fix them, I went back another day to drive
the car and check if the issues were solved and apparently they didn't, sales
person was embarrassed,seems like even they know the issues of cars they
still put them for sale with out any discount or disclosure about it.
Not good attention not good experience....
Apr 11, 2016
I liked the sale professional but the trade
in value on my car killed the deal. They
low balled it so I left. Another dealer beat
their number by 2x and reduced the
selling price in the model I was looking at
by $7 K.
ALM TRUED TO MATCH BUT TOO
LITTLE TO LATE.
They would have had the deal with a
reasonable offer.
Apr 11, 2016
It was good the sell man call the next day and
told me the car was sold..
Apr 10, 2016
There are excellent.I'll go back
again .
Apr 10, 2016
Professional
Apr 9, 2016
Good customer service
Apr 5, 2016
The Dealership Manager was very
friendly and easy to talk to. He exhibited
great customer service.
Mar 27, 2016
Did not answer the question that I originally asked. Just sent me the automated responses and wanted me to come into the dealer without answering the first question I asked. If they won't answer the first question I ask them, I ignore all their other e-mails! I don't care about anything a dealer has to say other than the answer to the questions I ask.
Mar 19, 2016
Good overall experience. Salesman was
very helpful and informative.
Mar 16, 2016
salesman was very informative
Mar 15, 2016
Awesome customer service
Mar 14, 2016
Awesome dealership to buy from
Mar 9, 2016
Great. Very fast response and a great experience with ALM
Mar 6, 2016
Okay contact but listed transmission type was wrong.
Mar 3, 2016
Found the RX I was looking for. Great price, really great price. I was ready
to buy. Test drove car late in day, thought about it over night, contacted
salesman next day at 11 am, told him I would be there to buy car in 20 min.,
salesman says car is ready, when I got there my salesman not to be found,
another salesman tells me car is sold. I said I just called 20 min. ago, next
day car is still for sale, so I acted like new customer, car is available still.
This is a classic bait and switch.
I should have known. All the red flags were there, dealership looks more like
a sweat shop, found several cars that look like bait and switch type on Car
Gurus, I had been told of a similar experience from my inlaw, they switched
salesman on me three times. These are all RED FLAGS! If I were IRS, they
would be audited.
Not much you can do in a case like this. After all it is only wasted time - no
money lost. These guys are your typical used car salesman Joke!
Save time don't use these guys unless you want to play their game.
Feb 21, 2016
hmmm they called but not really interested in making a sale!
They were definitely persistent, but when I went to
look at the car, the salesman questioned my
integrity because HE read the odomoter in my car
wrong and accused me of changing the numbers
from when I bought it. I said, "You need to look at
that again." To which he replied, "Oh my eyes are
bad." Definitely had the wrong approach from the
beginning.
Then they lowballed me on a price for my car.
When I asked for my keys, he got upset. Then the
manager called me to make a deal the next
morning. Would not recommend AT ALL.
Feb 15, 2016
Same problem as the last dealer I
contacted, fast response but again claim
car was sold yesterday. Are there no
honest dealers left in Atlanta? This is
pathetic.
Feb 13, 2016
Prompt response to inquiries
Feb 12, 2016
Sales team did respond. However, was not what I was
searching for.
Feb 8, 2016
Timely response and follow-up. Decided to
purchase elsewhere because the vehicle that I
wanted and within my budget was at another
dealership.
Feb 7, 2016
Doesn't really seem like they are interested in selling cars. Went
to see jeep, wasn't there. The sales rep said he would call when
he could locate it. Had to call him back later in the week. He
eventually texted to let me know that the car was on premises.
Feb 4, 2016
They called and asked about my preferences. Said would check inventory. That was several days ago. Have not heard from again.
Jan 28, 2016
I was working with a salesman
and then just never heard another
word so I brought my business
elsewhere.
Jan 26, 2016
I would rate the dealer a 4 star
As for as the price of the vehicle I
feel that it is over priced
Jan 20, 2016
Notified that I was coming to look at
vehicle. Took 20 minutes to get vehicle
ready when I got there then the vehicle
did not have any gas in it. Was unable to
take vehicle on interstate and sales
representative was in knowledgeable
about vehicle.
Jan 12, 2016
Received a timely call back, but was passed on to another
sales rep on the day of the test drive, and the car looked as
if it had had damage that didn't show up on the carfax
report.
Jan 8, 2016
got a prompt response to the inquiry, set up a test drive right
away, car was priced fairly but a little rough, asked
salesman to email me a purchase order for review as i was
going to look at a couple of other cars and then make
decision. never heard back from him. office manager
followed up week or two later, but had bought elsewhere by
then.
Jan 5, 2016
Dealer responded, car was sold and they found another one
that fit what I wanted.
Jan 1, 2016
Mr. Gerald Wilkins was great. We drove
several different cars till we found the
one. The manager worked with us to
make the deal happen. Thanks ALM.
Dec 30, 2015
Salesperson was very attentive and courteous. Called several times and tried to make an appointment. So I decided not to get the car because it had 3 previous owners.
Dec 29, 2015
very honest, dependable. Did what they promised and what I asked
Dec 25, 2015
When considering the purchase
of a vehicle from ALM, I asked for
the best numbers they could give
me. The dealer offered way below
the value of my trade in. After I
bought another vehicle at a
different dealer, I was told that
ALM would have matched what I
was offered at the other dealer.
Dec 21, 2015
Shirley has been great, continues to follow
up to see if I've found a car
Dec 7, 2015
Excellence
Dec 2, 2015
Easiest car buying experience ever! I got a great trade in
value too.
Nov 4, 2015
they responded a day later.To tell me the car was sold.
Nov 2, 2015
Disorganized and very competitive with
sales persons in the dealership. Sales
manager was not easy to deal with.
Prices too high
Oct 22, 2015
Awesome people to work with! Luiz is great!
Oct 16, 2015
I have not yet buy the car or visit the dealer yet, but over the phone
SUNNY is seem very enthusiasm to his customer.
Oct 6, 2015
First honest car dealer I've ever met. Ever!
Sep 30, 2015
Great environment,Sales
professional was patient and
knowledgeable. I look forward to
our next experience.
Sep 20, 2015
The dealer did contact me, and attempted to get me in to see
the vehicle. However, I am 200 miles away , and before I could
arrange to travel there, the vehicle sold. Melvin was very
courteous and knowledgeable though, and promised to
continue searching for just the right QX56 for me. I rated them
good and not excellent only because I've only worked with them
over the one phone. I have not had an opportunity to visit the
dealership yet.
Sep 5, 2015
Ad showed truck was available, but
dealer stated it had been "recently sold".
Aug 19, 2015
Shanta Washington and the finance
manager were awesome..got a better
rate and excellent service...would buy
from them again...
Aug 18, 2015
The sales person and the finance personnel done an excellent job
in trying to meet my needs to purchase the car I wanted.
Thanks Again, Sunny and Bryan
Jul 31, 2015
Very professional ... seemed to really care about my concerns of what I was seeking in a luxury car.
Jul 22, 2015
good
Jul 8, 2015
Did a title search on one of their vehicles before going to buy. Found that the car had no previous owners even though it was 5years old. Called a salesman to inquire about this issue never heard back. I bought from somewhere else the same day.
Jul 7, 2015
Dealer told me that they would give a
better interest rate than credit union.
Lied about rate to me and attempted to
give me a price that was higher the
amount quoted on the internet.
Jul 7, 2015
very professional ..great experience
Jun 14, 2015
Fair, salesman knew very little about
Jeeps. He had to get help from manager
Jun 8, 2015
Nothing special its a used car lot...
Jun 5, 2015
I told them not to run my credit.....they
lied an said they didnt...
Jun 4, 2015
Made a trip for a truck that had been sold and, in fact, is still listed.
They were just using it to get us in the door. They didn't have
anything even comparable and they were rude! Hopefully they
don't last long, not recommended.
Jun 2, 2015
Would give 0 stars if the option was available! Do yourself a favor and RUN in the other direction! They're unprofessional, deceitful, and dishonest! The customer service is nonexistant
May 23, 2015
Cars have problems even though they
provide "clean carfax's." Be wary of this
place, the discounted price you'll pay will
be offset by the amount of repairs you'll
have to put in it later down the road.
May 11, 2015
I snt messages without a returned
message . I emailed one rep abt
the price and they were very
short.
May 10, 2015
Good
May 1, 2015
Drove out there after calling prior to and they said they sold it 5 days
ago prior to me calling to see if it was available.
Apr 7, 2015
great car buying experience ask for
Steve fricks hassle-free very nice people
to work with from top to bottom
purchased my car from them and I'm
very happy
Mar 15, 2015
Good customer service.
Mar 5, 2015
Sarah was helpful.
Feb 22, 2015
It took over two weeks for them to reply to me.
Feb 4, 2015
Even at the late hour of my arrival, Sean [[ the salesman ]] offered
to make me some coffee, since the remains were limited.
Jan 26, 2015
Great Service
Jan 26, 2015
Didn't feel the high pressure sales tactics that a lot of dealers
employ. Everyone I met there was laid back, attentive, and tried
their best to meet our needs
Jan 18, 2015
They wer very good and I didn't feel pressured to buy. The Sales
Manager Mack and Sales Rep, Sunny were good to work with.
They even ordered me 4new tires. I would buy from them again
Jan 11, 2015
went to dealer and purchased vehicle found on website, good
experience.
Jan 7, 2015
Very helpful and informative.
Dec 30, 2014
even though my credit was not
great I had a down payment but
could not get a return call what was
required
Dec 8, 2014
Showed up for a scheduled test drive but they did not have the keys so I wasn't able to drive. Told them I would come back on the weekend as I was heading out of town until then.
They called me on Friday night and left a message asking if I was coming back out to look at the car again. I also noticed that they had dropped the price on Friday.
When I followed up on Saturday, they told me the car had already sold on Thursday. This did not make sense as they had dropped the price on Friday as well as called me on Friday to see if I was coming back out on Saturday,
Why would they have done that if the care had already sold earlier in the week.
I tried to follow up again but got no response.
Dec 3, 2014
I did purchase the 2013 Lexus RX 350 from the dealer, and
everything was as presented with the exception that their
advertisement stated all major credit cards accepted. I only
wanted to finance a certain amount I already had my check and I
wanted to pay the rest on my credit card. I was told they had a
$3,000 credit card limit and I had to pay the rest with a personal
check or pay a 3% surcharge for every dollar over $3,000; okay
which one is it a $3,000 limit or a 3% surcharge. I asked if I
could use two different credit cards to prevent the 3% surcharge
and I was told no I still would be charged the 3% and I could only
use one credit card for the car purchase. I was told that I couldn’t
even use my debit card for the remaining balance I would be
charged a 3% surcharge for every dollar over $3,000, I would
have to have a personal check; I was informed this was
mandated by the owner, and no one there was able to help me or
accommodate my request.
I purchased the car because I liked it, but the payment portion
was painful even with me having my own money. I could only
imagine if I had to use them for financing. The finance guy
became frustrated and stated I am trying to be respectful, but this
is how it is at this dealership.
The condition of the car and price was as advertised, but
clarification should be made as it relates to payment options state
the $3,000 credit card limit or surcharge which ever it is, so if a
customer comes in with their finances complete they can
complete the sale without having to return with a personal check.
Nov 25, 2014
Service was excellent, although we
couldn't make a deal they were very
Professional, honest, and courteous. I
will revisit them if there is a future & will
refer them.
Nov 13, 2014
Very helpful and cheap cars.
Nov 4, 2014
Very good
Oct 27, 2014
I've had really good experiences do far,I
haven't found THAT CAR yet but I'm
hopeful
Oct 15, 2014
great inventory but not the car I wanted
Sep 29, 2014
The agent "Be Yun" was the
greatest person to deal with
on all levels. When he says
"he can", believe it. I do now.
On the downside, the detail
shop did a poor job.
Sep 25, 2014
met expectations
Sep 23, 2014
There seems to be great buys but I haven't heared back from them after our first conversation 3 weeks ago.
Sep 12, 2014
the prices are high but the selections are good
Sep 11, 2014
The salesman was over 30 minutes late for the
appointment.
Aug 24, 2014
I am extremely pleased with my overall
experience with ALM South! Tiffany
wasvery helpful with making my
purchase a complete success! I would
definitely recommend this dealer to
friends and family! Thanks!
Aug 22, 2014
Most of the cars wasn't clean " they had
several of cadillac escalade with parts
on the engine rusted out " their cars are
hand me downs "
Aug 13, 2014
Could have come down from
price quoted.
Aug 6, 2014
Went to go look the car on a Wednesday, the car was in the mechanic shop. I then received a call on Friday from the salesman stating that he wanted me to come to do the paperwork for the car. I took 1 1/2 hour off from work to do the paperwork. As I was filling out the paperwork with the salesman, he stated he sorry, but an employee at the company bought the car yesterday. I then called the Supervisor to tell him about the situation, he said cars are being sold everyday, things happen. I tried to express to him that procedures need to be in place to avoid situations like this. Not only did I miss an hour of pay, but the Supervisor didn't have any concern about the situation at all. VERY DISAPPOINTED CUSTOMER!!!!!
Aug 4, 2014
/very Helpful
Jul 30, 2014
Nice cars but kind of creepy did not buy from them.
Jul 29, 2014
they don't keep me updated or respond
This dealership is filled with swindlers and shizsters.
We were interested in 2012 Lexus. When we got there the car had
FIVE huge dents, holes, dings, and scratches. The pictures that
were taken of the those sides were far away and they pleaded "we
didn't know". 3" Hole in the trunk, Rear Right Bumper smashed in,
3 foot scratch left side, right side caved/bent in, 3" dent on hood,
rims scratch up. There is no way they couldn't have known.
THEN they tried to sell the vehicle to us 3K higher than the
advertised price from ad we responded to! (25,999) Even though
we called ahead and made an appt. to come in, when we arrived
we had to wait 20 min. for them to "find" the car, let alone the rep
we dealt with on the phone. Are you kidding? But the real kicker
is when we got the price down to basically 25K with tag, title, doc
fee, delivery fee, etc OTD, they STILL wanted an additional $116.
Unbelievable. In the end they said, we will "probably" fix the
damage. What??? The TRUTH is, this dealership deals with
luxury vehicles bought in auctions that have been involved in
accidents (sometimes multiple accidents), they buy low and try to
make cheap repairs to make a quck turn-around profit. For the
most part, ALL their vehicles are "AS-IS". The are actually willing
to play the game of letting you walk, only to call you back in. The
general manager really did sing the song "Till we meet again"... In
our case, we walked 2 dealerships down and purchased a
beautiful NEW car, with warranty, service plan etc. for $2000
LESS with NO hassle at all (Gwinnett Place Honda - General
Manager Kristian G.). They were awesome. (all the while with
ALM trying to call us stating "we aren't the real decision makers")
ALM was the biggest wheelin/ dealin waste of time my wife and I
ever experienced in our car shopping lives.
Jul 17, 2014
They we're really helpful with the
process of purchasing my vehicle!
Jul 10, 2014
Could not find the keys to the vehicle that interested me after two
visits. Alternative vehicle of similar model was presented.. Car
was filthy, damaged interior, and did not start after just arriving
from auction (I guess). Had to wait for vehicle to be "Jumped off"..
not find the keys to the vehicle.
Jul 7, 2014
very good
Jun 29, 2014
Atlanta Luxury Motors tried to sell me a lemon. I got a pre-purchase inspection for the car that they have advertised with a clean car fax. 9 things was wrong with the engine. The car had been in a wreck. It had been repainted on the front and the back bumper. The check engine light had been turned off. There was rust underneath the bottom. The manager MAC was the main person steering me to the lemon. I showed the general manager the report from Toyota, yet it is still listed as wreck free. They are NOT to be trusted.
Jun 21, 2014
Great selection and good service
Jun 20, 2014
Shady salesman... Asked me to tell his sister company rep that the
car they had in inventory wasn't for me so he could request a
transfer and sell me the same car!
Jun 18, 2014
Seemed very helpful but several of their cars had accidents reported
on their car fax reports
Jun 14, 2014
Great
Jun 2, 2014
I only spoke by phone, but I do plan on visiting this dealship.
May 28, 2014
Tried to sell vehicle as pristine
when front and rear bumpers
showed impact damage. Vehicle
also had severe passenger side
accident damage. ALM refused,
then, to change the price.
May 27, 2014
Good experience, but the car had
been sold. They did call back to
follow up and tried to locate a
similar car.
May 24, 2014
Lots of contact from this dealership!!!! They want to sell you a car!!! Great prices advertised on their luxury vehicles. I would love to make a deal with them. I would have to fly or drive up, but for their prices I think it would be worth it. I live in Orlando Fl. and can`t find deals like theirs down here.
May 14, 2014
Daniel Marcy was very friendly
and professional. I enjoyed
working with him on my
purchase.
May 5, 2014
Great Donald Zorn is the man
May 2, 2014
nice people
Apr 29, 2014
They were really nice, but
something was shady about the
dealership. The car was not a
limited, it was the base model. It
looked like they had lot even
checked out the car or put it
through an inspection.
I just did not feel right about the
dealer
Mac called me back in a very short time from my inquiry. He was very friendly
and helpful. I then set up a time to visit the dealership. When I arrived at the
dealership i was greeted by Mac. Mac is the sales Manager. He then
introduced me to Kyle the salesman I would be working with. Kyle and Mac
both did an excellent job. They both were very professional and took care of
my needs. The car had few things that needed to be done, Mac and Kyle both
made sure it was taken care of. I would highly recommend dealing with Kyle
and Mac at ALM.
Apr 20, 2014
The car listed online but not
available.
Apr 20, 2014
We purchased the car and love it!
Our salesman was Moses.
Apr 20, 2014
Very friendly
Apr 16, 2014
Called back quick very nice providing information asked for
Apr 16, 2014
good
Apr 7, 2014
good
Apr 7, 2014
Was trying to charge me over 18 percent interest got a car for 10.58
percent
Mar 28, 2014
I must say this was the easiest experience I had buying a car. My sales rep Mike was great!! The service was excellent! I can't remember the manager name, but he was awesome as well. There was no hassle...I called over the phone and they took my information down. Once I arrived, test drove the car and about an hour (only because someone was ahead of me) later signed my documents and I then drove off the lot.
Mar 27, 2014
fair,think salesman was a little loud but fair, and helpful
Mar 24, 2014
good
Mar 23, 2014
Very happy with them.
Mar 14, 2014
They tried to sell me a junk car way over its value, they had false
online advertising for it, and they were way too pushy. Never going
back... -Alex
Mar 13, 2014
Contacted me right away. Very helpful.
Mar 3, 2014
Dealer responded.
Feb 25, 2014
The service was excellent
Feb 19, 2014
I drove an hour to get there and the SUV did not have the options
that was listed online. They showed me another one, of course it
cost more. I did a test drive to the gas station, because this car had
no gas in it. The sales person put gas in it and then the car would
not start. I walked back to the dealership to get my car. Smh
Feb 19, 2014
Will and Brian were awesome from the beginning to the end. I will definitely be back and refer others. Everything was straight forward and very easy and quick process.
Feb 15, 2014
When I responded to a car they had listed with a private note asking
a question, they only replied with a link to their home page.
Feb 10, 2014
Car was not on the lot. Traveled from Nashville.
Feb 7, 2014
Very helpful via phone and
following up. I have not
purchased yet.
Jan 31, 2014
Responded
Jan 14, 2014
Mac was very helpful, he calked and setup appt. and had vehicle
ready to see.
Jan 11, 2014
Indifferent, stingy and would be
very slow to recommend. One step
above buying at sn auction.
Jan 6, 2014
I believe the ad placed by this dealer for a 2012 Lexus RX 350 was a bait and switch deal... When I contacted them initially, they asked me to not come immediately to see the car because it needed to be "cleaned up." A week later, after placing the car on hold with a deposit, there was a problem with the AWD system, they offered to find "another" comparable car. Since the drive was 3+ hours, I couldn't just go look at the car, so I cancelled my deposit. I don't trust their methods.
Dec 22, 2013
Moses was helpful
Mar 12, 2013
Responded no deal
Dec 15, 2012
Listed vehicle was sold. Sales manager aggressively wanted me to put
money down on a vehicle that wasn't in his inventory.
Dec 14, 2012
Dealer did respond, was very polite and helpful.
Dec 12, 2012
There was damage to the car that they didn't tell me about the windshield
had been replaced and all the molding around the windshield was dented
or brokeing and put back on with some kind of proxy infiniti of memphis
told me that,ALM when I told them about that they acted like it wasn't
there problem and hung up the phone on me
Dec 3, 2012
Great sales staff.
Nov 4, 2012
Experience was ok but did not find a car there that I wanted to purchase
Oct 26, 2012
I have never been to a dealer that did not do a tank of gas esp with high
end cars. They didn't even bother to detail the car and knew 2 weeks in
advance when I was scheduled to fly in and pick up the car. It took 2
weeks to get my initial deposit credited back to my account. My salesman
was a very decent guy however. I am a yearly car buyer and I am sad to
say I'm not sure I would consider this dealership again.
Oct 17, 2012
Responded quick, but did not have the vehicle that was on there
website.
Oct 2, 2012
Nice facility with lots of luxury cars on the lot. Very friendly and very accomodating people.
Many of the cars they list online are not available, having been sold already but not updated online. I even saw many of the "missing" cars relisted on eBay weeks after they had been sold off the lot.
I found some of the advertised features to be wrong, also. For example, one car with 4wd with no navigation was listed as a 2wd model with navigation. It was listed that way on the sales sheet, too, so it's an internal problem. But most of the cars I looked at were accurately described.
The (very young) salesman jerked me around some by promising to fix some items on the cars when I was looking at them but then pulling back on those promises when we were completing the sale. He did finally keep all his promises, even though I think they went against their lot policies in some cases. It helped a lot that I had another car lined up at another dealer for the same price and I knew they would take care of these little items there(replacing broken interior trim pieces, supplying missing manuals, etc.).
I did ultimately buy my car there, and I do still love it.
Sep 21, 2012
Quick response
Sep 17, 2012
Kash gave me mostly all that I asked.
Sep 11, 2012
Im from North Carolina and drove to Duluth to see a Lexus LS 460 L . The service person was nice however the vehicle was in bad condition. When I test drove the car it appeared to be having transmission problems ,bad breaks, and alot of scratches. kind of made me wonder about the dealership as a whole and the type of vehicles they sell.
Aug 26, 2012
Dealer contacted me, but did not provide the additional information I requested. Serge was the salesperson who called.
Aug 14, 2012
Kash Nazi was very helpful. He tried to get everything I asked for when I purchased my Mercedes Benz. I would recommend them to my friends.
Aug 9, 2012
Great
Jul 30, 2012
Fast, no pushy service
Jul 27, 2012
Very nice
Jul 25, 2012
very good people