ALM Gwinnett

Description of car not accurate with pictures on several cars they advertise, like this one! Not good vibes from them. Car I was interested in ended up having frame damage! When I asked about that, no response..

Contacted me back quickly

Did not go look at the car. I appreciate the call.

The experience from the very beginning was ugly. These sales reps need to be more honest and up front about the vehicles they sale to the public. The vehicle was a piece of trash from the start. I don't want to waste the sales person time and I don't like wasting my time and resources with looking at a vehicle that has too many issues. The car that was advertised had been modified with the removal of the original tires and rims. Second the vehicle ran like an old truck and over heated after a short test drive.

Vary informative concerning to vehicle in question.

The dealership knew we were coming to look at two used Toyota Sequoias. However, it seemed as though the cars were in the back, and unprepared for our visit. The cars looked nothing like the "stock picture" that was apparently used on the website. The cars were dirty, in disrepair, and not in "showing" mode. I ended up driving one of the two cars, but was immediately turned off by the feel. They completely lost the sale. I didn't even have them appraise my car because I knew I was walking away. How could you not prepare the car if you knew someone was coming in to view it?! Definitely wouldn't recommend ALM.

When I called they said they had the vehicle advertised. When I got there it was a different vehicle. I was not surprised.

I did about 6 months of research on the car I wanted. ALM had what I was looking for listed at a very reasonable price. I made an appointment for a test drive and called several times prior to the test drive to confirm that the vehicle I wanted was still available, prior to my appointment. I arrived, inspected and drove the car, then we got down to negotiations. After some back and forth we found a deal to which we could both agree. I had to work to be able to drive away with the car I wanted with a deal that I am comfortable with. But that is what I expected. I don’t believe that anyone at ALM was “out to get me.” Mohamed, Kelly, Mack and Adam were all very professional and courteous. They wanted the best deal for their business, I wanted the best deal for me. That’s the way it works. We found a deal that we could both live with. I would recommend this dealer to experienced car buyers. Great atmosphere. No lies in the listing.

Crooked from the start. Salesman (Leroy) called right away and said that the vehichle was still available and that he would have it cleaned up and ready when we arrived to check out. After driving 4 hours (also 3 days later as scheduled to see it) he had no clue which car we were looking at. Once we found it he pulled up a dirty car with a motor knocking. When I asked about it he went and got his service manager. Great customer service until the service manager came out to tell us that's what it's supposed to sound like. I suggested that we look at another car like we were looking at to see what it sounded like. Sure enough it purred like a kitten. We decided to keep giving the salesman an opportunity and decided to buy a vehicle. Everything was ready to go until the salesman told my wife that the items that were all signed and agreed on weren't happening. I called the salesperson on to get a line of Bull and have him hang up on me. We also saw they dropped the price of the knocking c

Shirley and Mike were very fair & professional. They both texted me pictures of the car before I visited the dealership. I ended up purchasing a vehicle at very good price in my opinion.

Very professional experience!

Very prompt with responding and provided extra information.

Billy was my salesman and I highly recommend him, no pressure selling,asked what I was looking for and directed me to it. The negative of this was that the description on cargurus was not accurate. Dealer did have what we were looking for made a sale

Took my name and number and never heard from them again..already bought from another dealership...

Great

This was the worst experience ever! I live in Tennessee called this dealer about a 2015 Lexus IS350, I was told it was in perfect condition and had never been in an accident. I put a $500 deposit to hold the car until the following Saturday when I could make the 5 hour drive to pick it up. I got to the dealership and the car was nothing like the online photos the front bumper had been replaced, the windshield had been replaced, the complete front of the car had been replaced. The work was horrible it looked as if someone had painted it with a paint brush. I was shocked I ask to speak to the manager and the sales associate who had blatantly lied ran into the dealership and hid never to return. We waited 20 min no manager came to see us, no one came to help us. This place was like a huge salvage vehicle lot. I reported them to the better business bureau and my credit card company. BUYERS BEWARE, STAY AWAY!!!!!!

Responded immediately. I purchased a vehicle from them.

Good communication and answered all my questions

It was ok. Car was in poor condition and they were very eager to force it on you. I guess that's how dealers are. I've been to other dealers....the salesman was pleasant and professional

good.

The car I was interested in was not available to test drive because the Finance manager had driven it home. I feel bad for the salesman if that's how his bosses treat the inventory.

The car I was initially interested in wasn’t available anymore. However, they offered their help in finding me the right car and I received two e-mails with potential cars.

Very nice

Responded promptly.Even stopped responding when i explained i had been inivoved in an accident ant it was hoinb to be awhile before i got straightened out!

To my surprise, Shirley came in on her day off (and it was Mother's Day) to show us some cars. We were very pleased with our experience here.

The vehicle did not match the advertised description. This was the second vehicle shown to me during my visit. The first vehicle had no oil cap and this vehicle had some body damage and the drive belt (serpentine) had been replaced with a generic belt.

The rep was great and very responsive. Unfortunately the car had already been sold.

Asked for pics, got it 2-3 days later and within 30 mins of getting pics i was informed that car has been sold.. while car is still listed on carguru and dealer's web-site a week later...

Very helpful, I would recommend to anyone

I scheduled an appointment with the dealer but failed to receive any of the requested information prior to the scheduled visit. I was supposed to receive an estimate of the numbers along with more information about the car. When I did not receive any of the information prior to the visit I cancelled the visit. The associate at the dealership did not confirm the cancellation nor has he reached out to me since Wednesday of last week. This was not a great experience.

I haven't been by there, but their response was quick and concise via email. I even received pictures from them with more details of the vehicle I am interested in.

The dealer made prompt contact with me as a potential purchaser.

I look for a car online which was available. When I went to see the car, I was told that it got sold that morning only and tried to upsell me another car at higher price point. After several days when I check the inventory online, that car is still listed as available With increased price. With trust broken, I will never go to this dealer location even if they give me a good deal.

Drove down from Knoxville, TN. Had a sales lady named Shirley very polite and helpful. Got straight down to business which was nice due to the long drive. Car was as expected had a few minor issues with car. Shirley and Mac were on it and took care of the issues. All in all a good experience didn’t feel pressured. The only thing I would have liked to seen was a little more hospitality, wasn’t offered a water to myself or two kids until we were leaving. Great pricing and easy access to and from interstate. Plenty of selection.

Very Helpful was very professional

Not bad, but not great. They didn't really have any idea what they had available on the various lots.

They worked with us until we found just the right car which was not on their lot. Good group of people to work with. Especially Brian and Moe. They worked diligently to satisfy our search.

Was watching the car for weeks to only find out it was gone. However the dealership did write back and informed me in a timely manner and offered other cars but that was the only car I was interested in.

They had sold it. But we got to gether on a 2015 I can't say no more than everything was all good I bought at a fair price

The car did not have a moonroof or remote start as advertised AND it has been wrecked. The ad says No Reported Accidents. I went ahead and applied for a loan through the dealership I was approved. I asked my salesman, Sunny, to email me the details and never heard from him again. That was a week ago. Now my credit is dinged AND the car is still advertised as having a moonroof and remote start and No Reported Accidents. Worst experience with a dealership in my life and I'm in my late 50's and have bought dozens of cars.

Answered my question.

I was just searching out best deals. They were helpful

When I went to the dealer, he showed me a different higher price than the website. Later he went to talk to the manager and told me the car was already sold.

I went to the dealership to look at one car and ended up purchasing another car. After looking at the first car, the salesman, De’el Camarena, and I decided to see what else was available around that price range. He found me a vehicle which was quite a bit more to my liking. He is doing everything in his power to make this deal right for me. I went with the intention of just getting something reliable to get me by and to trade in my old car. I came out very happy with the trade offer and my “new to me” ride! Thanks De’el and ALM Gwinnett.

Yes, they did very good service in contacting me about my inquiry. Thank you were much!!!

The car had several missing parts and was dirty. The vehicle did not match the photos online.

Malon was great! I felt welcomed as soon as I walked through the door. I had such a great experience and am so happy with my "new to me" car. Thanks ALM!

Requested some photos on vehicle on two separate occasions over a five day period, no one did what they told me they would do. Haven't heard back from them and I haven't contacted them, sad.

professional all the way, salespeople friendly and helpful

Upon visit, the mileage was not as listed, off by around 2,000 miles " Higher " over 17,000. Interior was cloth, not leather as listed. Parking was awful to park my vehicle when we arrived.......We rarely complain but we drove over 60 miles to get there. They will be way down the list to visit from now on.

Immediate contact and follow up.

The person I dealt with spoke very condescendingly and with a pompous attitude. Would not want to give them a single dollar. Maybe I'll get someone nicer next time...

Was contacted quickly about my inquiry. Good service and had appointment set up. Unfortunately, I found a better offer before I could get to the appointment, so I was unable to use this dealer.

Wrong specifications on this car. It lacks GPS, technology package or any of the said upgrades. This car should not cost more than $22,000!

car was not as advertised, did not have the features and accessories, end of story.

Outstandind correspondence and compliance with all of my contact request

Very professional company!

I contacted ALM about the truck. They called and responded right back. I visited the dealership and they had the truck on hold for me. Test drive and I bought it. Good experience overall.

Internet salesperson dropped the ball. Contacted me, I asked her via text for more information. She responded via textt hat she would check for the information and let me know. That was on Friday, 3/16. The next time i heard from her was on Tuesday. I texted her that I had bought a car from another dealer.

nice

The dealer called the same day and asked if I wanted to come up to see the car. I was out of town last week end I asked the dealer to email me if the price drops any

good communication

I had a great and positive experience with ALM auto sales due to the professionalism and kind services provided by Kelly, car sales consultant. She answered all my questions and concerns in an expedient, efficient and honest manner. Kelly was very accommodating and didn't make any false promises to convince me to buy a car. She was very honest and followed up with any questions and assistance needed. She was as professional, pleasant and friendly in person as she was during our telephone communications before I met her. The price and fees discussed before I visited the dealer, was the amount paid for the car. There were no surprises or additional fees like is the practice in other dealerships. Kelly was as professional after the sale as she was during the sale by providing a document needed to complete the loan process with my bank. Never pushy, never rush me and never tried the sell me a different car other than the one we discussed the day before, which was ready for me to inspect upon my arrival at the dealer. Kelly is the best sale consultant I ever met during my many years buying cars, not only for her professionalism before, during and after the sale but for her honesty, kindness and friendliness. She demonstrated to be a great asset to ALM auto sales. She is above and beyond expectations as an auto consultant by providing excellent customer service. I highly recommend Kelly to be your next auto sales consultant

Excellent. I appreciate their promptness.

These people are the crooks!!!! Got a car, next day check engine light came on, car is jerking horribly. I advised I didn’t want car, they are attempting to keep my down payment. Worst dealership in the state of GA!!! Stay FAR away!!!! I wish there were negative stars that you could give!!!!

ALM did contact me promptly. My initial contact was with Kelly and was an excellent sales agent from beginning to the end. I did a great deal of research on this vehicle and it was exactly what I wanted and the price was fair. That being said it was a sale from the beginning all they had to do was treat me right and they did a great job.

Drove 3 hours to see it, even called while driving there to make sure it was available. I get there and they say the car didn't pass inspection and they had to send it to the auction . Then they try to put me in something more expensive. The sales guy was apologetic but it was a wasted 3 hour trip and a waste of time.

Very good experience. Unfortunately the car in question did not have the required features I am seeking

Thanks for the support, however was approved for the but the dealer reported that the bank stated I didn't have enough income to drive off the lot with the vehicle, but did get approved. The strengesething.

Got back with me in about a hour. And held the truck for me to drive over 2 hours to come test drive it. Very nice to work with would recommend them to anybody

Very courteous and helpful

The worse experience I have ever had while trying to buy a car. I drove 12 hours to get the car only to find out it was sold. I was under the impression that they were holding the car for me. My sale person that i was dealing lead me to believe I was getting the car. In my opinion this Dealer ship are not to be trusted.

Car was much different than the advertisement. Not a good experience. Person that was supposed to help me, did not. New salesman took over 45 minutes to find the car and bring it up. I came in ready to write a check and buy it but I did not. I would not go back. It did not feel like a legit business.

The car that I was interested in had already been sold, but they pointed out a new arrival that hadn't been posted yet. I went to take a look and loved it. It was priced below its value, they readily showed me the Carfax, everyone was very friendly and the atmosphere was upbeat. They offered that I drive the car over the weekend and have it checked out (which I did), andI purchased the car on Monday. The paperwork process was explained thoroughly and all my questions were answered. The car had a small dent in it, which they pointed out to me, and they had it repaired, then the car was buffed and detailed before I drove away with it fur the final time. In addition, they replaced the two back tires. The only negative thing I can think of is that the salesman was a little slow to respond after I had purchased the car. Other than that it was a very positive experience and I would definitely buy from them again!

great experience

Great customer service. I live in Mississippi and they’re very helpful in following up

Good

They responded in a timely manner. Was very informative.

Was not able to complete the transaction. The vehicle was inspected by the seller, however, after an inspection by a Toyota dealer at my expense, there was nearly $3,000 worth of engine repairs discovered.

Response was fast and accurate!

Fine.

Great service and response...

Quick response.

Dealer responded right back to inquiry but i didn't pursue further...

The salesman was very helpful and patience.

Great

The salesperson, Bridget, truly tried to help and was willing to work with my schedule. Very nice experience.

had a good experience though they sold the car before I was able to purchase

It was very polite and very professional those guys are great

Went to look at a 2014 4runner when I arrived it wasnt a limited. I was lied to on 3 different times. The people were nice but if you dont want to be lied too I wouldn't buy from here.

I️ was watching a car that was listed for 75 days. It was listed for $8,995 then was changed to $13,995 overnight! I️ sent an email to contact them and then called on phone. I️ was put on hold and forgotten so hung up. I️ had to call back to be told it was sold. It is still on the website, $5,000 higher than it was and nobody could answer why. I️ waited a couple of hours and called back to have the stock number checked to be sure and again put on hold. The salesman came back and said it was sold. Now 3 days later it is still on this website as well as the dealer website for $1,000 more and apparently “sold”??? Very deceptive dealings. Shady, incompetent, NEVER DEAL WITH THESE CON ARTISTS!!!!!!!!

Pleasant email with good information on the vehicle.

Awful experience!! The vehicle had three different tires and they were all bad. Would not feel comfortable driving it home. They were NOT transparent about the vehicle. When questioned, they acted put out that I questioned them. Car looked like a repo. Interior pieces missing and the vehicle had external damage that was not communicated to me. I drove 4 hours to get the vehicle. Shady dealership. Steer clear !!!

I am disappointed with this dealer/ salesperson. I called them to confirm that it was 7 seater/ 3rd row. They confirmed it was. When I get there after a 45 minutes ride from my place, I find it is only a 5 seater.Waste of my time and energy.

Dealer was polite and most willing to assist.

Excellent customer service

Very good selection

They were very personal, informative, and not pushy...a combo that is sometimes hard to find in the car business!

This transaction was easy and professional from the beginning to the end. The car was clean and priced well before I went there and I was able to close the deal quickly.

Very responsive

They were very helpful, and answered all of our questions. We were not able to make a deal, but I would highly recommend them.

great. thanks

Very responsive to my rey

I drove all the way over to the Gwinnett location to see this vehicle getting there they take me out to see the vehicle it is totally disgusting trashed went to turn the vehicle on and it didn’t even turn over they had not cleaned it at all it was very very very poor experience

Greatt

They put good car with chipper price, then when you call them , " wow we sold it yesterday but we have another one" , it's not even match with that car. So , I am tired of it .

Called about 2015 fusion titanium one salesman said they had it. It was 165 miles away from us. My husband called back not 10 minutes later to ask something else and another salesman said that it had been sold the day before. So not real sure about the reliability of these people I would stay away.

Initial price quoted was $1,000 more than the advertised price on CarGurus. Asked for their best price and they came back with the CarGuru price as the best price + fees/taxes. Didn't feel like the dealer did their best in getting the best out the door price if all they did was just look at the price online.

The listing was for a CTS-V wagon with a manual transmission. Working out some details and getting financing in order I was ready to progress only to find out in the end that this was labeled incorrectly as a manual transmission when it is in fact an automatic. I know everybody wants the manuals, but please don't post it's a manual when really it isn't

I set up an appointment to look at a car that they knew they had sold but yet the salesman spent the next hour lying and trying to sell me a car that I had no intentions of buying.

Experience was fine but the dealership had already sold the car I came to test drive and purchase. It would be wise for this dealer and other to update the listing shortly after inventory changes

Slow to respond but very nice people

They replied to my email but then they offered a ridiculously low number for my trade-in (5,000 below trade-in value- perfect condition vehicle) so I didn't buy their car.

Had a great buying experience at this location. Very friendly and knowledgeable about the SUV my wife and I purchased. The price I paid was very fair. I will be back in the future.

Terrible service. I called the dealership the day before to confirm that the Hummer H2 was available. They told me that it was and to come over. I drove 45 minutes the next day to have a look at the Hummer. On arrival at the dealership, I was greeted by the sales man and given a seat, where I waited 30 minutes. I was told that they were getting the Hummer H2 out of the back of the lot. Thirty minutes later I was told that they did not have the vehicle that I enquired about but had another Hummer H2. I went to take a look at it and was told it had no battery and could not be moved. It was shoddy inside and in poor condition. I left immediately unimpressed with their lack of integrity and customer service. I asked myself if they did not have the vehicle that I originally enquired about then what vehicle were they bringing out that had me wait 30 minutes to see it? Not the black Hummer H2 that had no battery and which was the only Hummer H2 that they had on their lot!

Good price. Great customer service.

Great buying experience.

I received a prompt response including a phone call from the dealer.

quick response to all of my questions

this dealer emailed me about the car I inquired about but it wasn't the right fit for me.

Responded in a timely manner and very helpful.

Very punctual

I would not recommend this dealership for any purchases. They advertised 2 different cars at low prices and low miles. Spoke to them 1 hour before going in and they said they had the cars but when got there they 1 hour later they did not have either car but had another with higher miles and higher price. Once their not professional and it is all about paying another car. Beware !

Good follow up. We bought a car from a different lot, but they were very responsive to all my questions.

Good

Fast and detailed information

Though I had a confirmed appointment, the car was already sold when I arrived. Disappointing.

They were up front about everything.

Great service but we just could not get together on a number.

This car was filthy, smelly, and unappealing ! IT smelled like some animals along with pet hairs on the seats. I want impressed at all!

Had cordial contacts

Everyone at this location was great.

Cars was priced at $19,775 called interested in buying and asked for the out the door price dealer(Mike) raised cash price of car $1,000 making it $20,775. I texted him back asking why is car priced lower online than the price he had sent me and sent the link to him showing car priced at $19,775 and never got a response

If I could rate this dealer lower, I would. I inqiuerd about a vehicle, came in, test drove the car and agreed on a price. We negotiated the price based on work that I could see the vehicle needed, including several tires. The engine chamber and the interior of the car were filthy, which indicated they did little to no prep work before listing the car for sale. But that didn't bother me to the point of losing interest. However, I did requested to have a pre-purchase inspection, and they agreed. The car needed some basic maintenance items... radiator fluid, brake pads, rotors turned, etc, but nothing I'd consider a deal-breaker. When I returned the car to the dealership after the inspection, the higher level manager decided not to honor the agreed upon price. He was extremely rude and very aggressive and would only say that he wouldn't sign off on the price. That's just bad business...If we hadn't already ageed on the price, I wouldn't have wasted time and money getting an inspection. Learn a lesson from my experience, customer service, honoring commitments and plain common courtesy are not common with this company.be forewarned... Stay away from this place and spend your money with a company who appreciates your business.

Very helpful and efficient

We went to the Atlanta Luxury Motors and had an amazing experience they were really friendly and polite and showed us the best customer service Mike was our sales representative and he is amazing I recommend Atlanta Luxury Motors because of his customer service and he made us feel so welcome so did everybody else there they were all so friendly and very polite and greeted us from the time we got out the car very happy with the service

Monica was very attentive and helpful in our car search! She was on top of things and easy to work with!

Didnt go to the dealership but talked to 2 different associates only to realize that the price on the car on CarGurus was not the same as the price they told me on the phone. But what's funny is that, that same car has dropped $1000 from the time I talked to them. Wonder how hard it will still be to get this car now.

Friendly and Excellent cutomer service.

They actually called me to answer questions.

Inquired about a vehicle. I then received several contacts regarding the vehicle. The day of my appointment they contacted me several more times. I was literally around the corner and I talked to a sales associate. Once I arrive they tell me the vehicle went to auction that morning. I was not pleased with their service.

They contacted us promptly. No issues,

Good communication, but did not visit dealership itself.

Poor experience, drove 140 miles and car didn't seem to match photos. The hood had been repainted and it was poorly done

The dealer contacted me several times, answered all of my questions. Unfortunately I decided to wait before I purchase another vehicle.

The dealer responded to my call and was very honest in letting me.know that the car was not in good condition and advised me to get something else. I can definetely appreciate that honesty

They need to remove vehicles that have been sold so others wont waste there time. Especially when it's being sold for more than a week

Wanted to give me the lowest price possible on my trade in. Was very interested in one of their vehicles and it's a shame they couldn't get me where I needed to be. Other than that Mike was very sweet.

They were awesome. Got to know the Sales manager. Just disappointed that the car I was interested in got sold when I missed a message. I hope to do business with them in the future since I'm still looking

Great! When it comes to looking for what you want low miles and reasonable prices!

Shirley was very courteous and I got the best deal from ALM.

Several people contacted me from the dealership...seems confused on which agent should work with me

Everything was great

quick response

I was told that vehicle was available but when I got there the following day the vehicle was sold

Called several times. Professional and ccurteous

Had a good experience. The sales person showed and compared many cars which was very useful in deciding. Unfortunately, they did not have the one according to my preferences. So ending up buying elsewhere.

Good selection, but had to wait in the showroom about 10 minutes before anyone would serve me! Great selection of cars, however, decided to buy elsewhere!

They did reach out and I told them I am very serious about buying this particular make and model but their price was way too high. I never heard back after I stated that. What's so bad is.....I'm even local. I'm having more conversations with dealers out of state than here locally!!

Car damaged outer body (driver door & rear end), broken rear ash tray & cup holder inside, car very dusty inside (as if drove through field with windows open), engine had loud ticking sound under hood when started. Walked out 15 minutes after my arrival.

Very responsive!

Staff was very friendly. However, the car I went to test drive was fairly dirty even though they knew I was coming in. I did not buy the car. This dealership is not very flexible on their pricing and they exaggerated the features it had!

Good old trick of advertising a good car for a low price just to lure people in... Contacted them, never got an answer so I decided to stop by... of course the vehicle was "just sold"...

Vehicle was gone before I could get a chance to visit. They should work to remove cars faster from sites once they're sold. It seemed as if they kept the car posted so people would call and they could try to sell you something totally different. If I'm in the market for a car I already know ideally what I want. You either have the car(s) I want or you don't.

okay!-would not drop one penny on car I was interested in!!

They did a great job working with me and contacted me immediately, however I did not buy a vehicle from them.

Im still waiting on a refund check for an over payment that i was charged for

Im not sure where to start--This was the scariest ALM site ever---the cars were dirty:bird poop on a lot of vehicles, one truck had a bag of cookies in it- -another truck had stagnant water in the truck beds w/ odor present along w/ cobwebs all over the truck. Although the salesperson was present he had no idea where vehicles even were on site let alone the one I was inquiring about. Keys to the vehicles could not be found for a test drive. Even if I had found the vehicle of my dreams I was not going to purchase it at that site do to the "sketchy" feeling the place brought. To me if you are trying to sell vehicles they should atlas be cleaned esp if an appt was made!! Trust you me---I will be talking about this for a long time--"Buyer Be Aware" PS--the word is out because another ALM salesman from another location stated "Oh you went there, that place is no good" when heard of my visit to the Pleasant Hill Rd Site in Duluth!!

Dealer contacted me several times via phone and internet. Very courteous and helpful

Great experience

This was a good sales experience. Everyone was nice and very helpful. The vehicle was of great quality. I would recommend everyone to visit ALM Gwinnett.

The team work hard to get me the price, vehicle and financing in wanted. They had some challenges to overcome with my needs and still their determination flew much higher those obstacles. Thx Michael.

Awful Manager and very unprofessional. Send me email from his personal email after his work hours at 9.30 because he didn't like my offer. (Two times) I called the dealership to complain and asked for GMT to call me back he never did. That tell you about the management at this place.

Jeff contacted me, sent pictures, although the car sold one day prior to me having my appointment.

Saleman (woman) didnt have the exprience She couldnt tell me about the car and then lots of problem opening the computer programs

Great car and a good deal

My experience was great from beginning to end.sales personnel very professional on the phone and in person.my wife and I drove three and half hours to purchase a vehicle,and we did thanks to Christine & Tim

Set up for a test drive just to go up there and have them tell me the car was sent to auction. No email no call no nothing. Will not be buying from ALM

Dealer responded quickly, but indicated vehicle was sold and it continued to show online.

Thought the floor manager was helpful and gave some good insight into quality of cars. Salesperson was good at the art of selling while test drive. Finance leaves much to be desired. Be honest (stretch) to avoid leaving a bad taste in someone's mouth. Did not want to return my down payment after deal did not go through after telling me I was approved, then nickeled and dimes me until the end. Soon as I asked to speak to a Sr. Manager or owner, then was I given back my deposit. In two separate charge backs to my bank account, rather than the check he said I was waiting on for them to cut. Never will I recommend or shop with them again. Finance experience was way too shady!

Followed up with me and was very helpful and friendly.

ALM Gwinnett has made contact with me several times. Nate has been helpful even though we didn't settle on a price. I would contact again if I don't find the vehicle i'm searching for.

Excellent

Dealership has an out of state doc fee that exceeds $800. To suggest mildly that this fee is excessive and greedy speaks to the broader issues of dealing with car dealerships who motivate only for profit, not the customer. I have heard the rep of Atlanta car dealers charging excessive fees extra to the purchase of a car and one salesperson told that car dealers are only following state laws . No such law exists and if it were would not consider Atlanta for my car purchasing..

Drove 3 hours away to look at a vehicle and scheduled a test drive. Little did I know they sold the week before and the guy told me it was still available the night before I made the drive. Nothing I saw online was in the lot either. I read a bad review about them that said the same thing I'm saying and I overlooked it thinking they were lying... They weren't.