ALM Gwinnett

2520 Pleasant Hill Rd
Duluth, GA 30096

Sales: (678) 647-7105

Today 9:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2018/05/10/19/12/2016_ford_edge-pic-2103432363983185112-152x114.jpeg

2016 Ford Edge SEL AWD Used Cars in Duluth, GA 30096

Great Deal
$4,692 BELOW
CarGurus IMV of $26,587

Price: $21,895

Mileage: 13,739

Location: Duluth, GA 30096

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2016 Ford Edge SEL AWD for sale - $21,895, 13,739 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/06/13/05/11/2017_kia_soul-pic-6764184943902116115-152x114.jpeg

2017 Kia Soul + Used Cars in Duluth, GA 30096

Great Deal
$3,282 BELOW
CarGurus IMV of $16,077

Price: $12,795

Mileage: 35,043

Location: Duluth, GA 30096

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2017 Kia Soul + for sale - $12,795, 35,043 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/07/08/04/58/2015_lexus_rx_350-pic-2608733712928543557-152x114.jpeg

2015 Lexus RX 350 FWD Used Cars in Duluth, GA 30096

Great Deal
$5,510 BELOW
CarGurus IMV of $29,498

Price: $23,988

Mileage: 25,438

Location: Duluth, GA 30096

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2015 Lexus RX 350 FWD for sale - $23,988, 25,438 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/06/27/04/58/2016_acura_mdx-pic-3963716030106871324-152x114.jpeg

2016 Acura MDX SH-AWD with Technology Package Used Cars in Duluth, GA 30096

Great Deal
$3,961 BELOW
CarGurus IMV of $32,949

Price: $28,988

Mileage: 37,667

Location: Duluth, GA 30096

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Graphite Luster Metallic Description: Used 2016 Acura MDX SH-AWD with Technology Package for sale - $28,988, 37,667 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/06/30/04/58/2015_jeep_grand_cherokee-pic-2443539544195949637-152x114.jpeg

2015 Jeep Grand Cherokee Laredo 4WD Used Cars in Duluth, GA 30096

Great Deal
$4,768 BELOW
CarGurus IMV of $25,763

Price: $20,995

Mileage: 42,794

Location: Duluth, GA 30096

Average time on market: 49 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2015 Jeep Grand Cherokee Laredo 4WD for sale - $20,995, 42,794 miles with Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Tow Package
https://static.cargurus.com/images/forsale/2018/06/26/04/54/2017_ford_fiesta-pic-8572660278116366595-152x114.jpeg

2017 Ford Fiesta SE Used Cars in Duluth, GA 30096

Great Deal
$2,266 BELOW
CarGurus IMV of $12,561

Price: $10,295

Mileage: 15,215

Location: Duluth, GA 30096

Average time on market: 32 days Certified Pre-Owned: No Transmission: 5-Speed Manual Color: White Description: Used 2017 Ford Fiesta SE for sale - $10,295, 15,215 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Navigation System, Appearance Package, Climate Package
https://static.cargurus.com/images/forsale/2018/05/10/19/12/2017_chevrolet_malibu-pic-10652386334916688-152x114.jpeg

2017 Chevrolet Malibu LT FWD Used Cars in Duluth, GA 30096

Great Deal
$3,069 BELOW
CarGurus IMV of $17,359

Price: $14,290

Mileage: 42,386

Location: Duluth, GA 30096

Average time on market: 53 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2017 Chevrolet Malibu LT FWD for sale - $14,290, 42,386 miles with Leather Seats, Sunroof/Moonroof, Driver Confidence Package, Navigation System, Preferred Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Convenience Package
https://static.cargurus.com/images/forsale/2018/06/30/04/58/2010_mercedes-benz_c-class-pic-768270068864987857-152x114.jpeg

2010 Mercedes-Benz C-Class C 300 Sport 4MATIC Used Cars in Duluth, GA 30096

Great Deal
$2,823 BELOW
CarGurus IMV of $10,122

Price: $7,299

Mileage: 98,767

Location: Duluth, GA 30096

Average time on market: 42 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Iridium Silver Metallic Description: Used 2010 Mercedes-Benz C-Class C 300 Sport 4MATIC for sale - $7,299, 98,767 miles with Sport Package, Bluetooth, Sunroof/Moonroof, Heat Package
https://static.cargurus.com/images/forsale/2018/06/22/04/58/2015_jeep_grand_cherokee-pic-3852257211446024658-152x114.jpeg

2015 Jeep Grand Cherokee Laredo 4WD Used Cars in Duluth, GA 30096

Great Deal
$4,087 BELOW
CarGurus IMV of $24,582

Price: $20,495

Mileage: 63,933

Location: Duluth, GA 30096

Average time on market: 49 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Gray Description: Used 2015 Jeep Grand Cherokee Laredo 4WD for sale - $20,495, 63,933 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Tow Package
https://static.cargurus.com/images/forsale/2018/05/10/19/48/2015_volkswagen_jetta-pic-7167045490040137395-152x114.jpeg

2015 Volkswagen Jetta SE Used Cars in Duluth, GA 30096

Great Deal
$2,726 BELOW
CarGurus IMV of $12,016

Price: $9,290

Mileage: 65,353

Location: Duluth, GA 30096

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Volkswagen Jetta SE for sale - $9,290, 65,353 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/05/10/20/37/2014_lexus_es_350-pic-6325181768003818087-152x114.jpeg

2014 Lexus ES 350 FWD Used Cars in Duluth, GA 30096

Great Deal
$3,732 BELOW
CarGurus IMV of $22,322

Price: $18,590

Mileage: 51,370

Location: Duluth, GA 30096

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2014 Lexus ES 350 FWD for sale - $18,590, 51,370 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Preferred Package, Premium Wheels, Heat Package, Premium Package, Luxury Package, Audio Package, Bluetooth, Memory Package, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2018/05/22/17/05/2015_ford_f-150-pic-4213172606731161761-152x114.jpeg

2015 Ford F-150 XLT SuperCrew 4WD Used Cars in Duluth, GA 30096

Great Deal
$4,850 BELOW
CarGurus IMV of $34,340

Price: $29,490

Mileage: 24,852

Location: Duluth, GA 30096

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Ford F-150 XLT SuperCrew 4WD for sale - $29,490, 24,852 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, XLT Package, Bluetooth, Backup Camera, Aluminum Wheels, Trailer Package, Remote Start, Heat Package, Tow Package
https://static.cargurus.com/images/forsale/2018/07/19/04/57/2017_lexus_es_350-pic-4723352504635841387-152x114.jpeg

2017 Lexus ES 350 FWD Used Cars in Duluth, GA 30096

Great Deal
$4,851 BELOW
CarGurus IMV of $34,126

Price: $29,275

Mileage: 12,614

Location: Duluth, GA 30096

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2017 Lexus ES 350 FWD for sale - $29,275, 12,614 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/05/10/18/54/2015_jeep_cherokee-pic-6464876958802191038-152x114.jpeg

2015 Jeep Cherokee Latitude 4WD Used Cars in Duluth, GA 30096

Great Deal
$2,318 BELOW
CarGurus IMV of $18,808

Price: $16,490

Mileage: 29,495

Location: Duluth, GA 30096

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2015 Jeep Cherokee Latitude 4WD for sale - $16,490, 29,495 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Comfort Package, Climate Package
https://static.cargurus.com/images/forsale/2018/05/10/20/06/2015_acura_rdx-pic-4307280951124847392-152x114.jpeg

2015 Acura RDX AWD Used Cars in Duluth, GA 30096

Great Deal
$2,713 BELOW
CarGurus IMV of $19,703

Price: $16,990

Mileage: 61,054

Location: Duluth, GA 30096

Average time on market: 46 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Moon Description: Used 2015 Acura RDX AWD for sale - $16,990, 61,054 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 13, 2018
Light123
Description of car not accurate with pictures on several cars they advertise, like this one! Not good vibes from them. Car I was interested in ended up having frame damage! When I asked about that, no response..
Jul 5, 2018
Mshaw0724
Contacted me back quickly
Jul 3, 2018
edhamm
Did not go look at the car. I appreciate the call.
Jul 2, 2018
Gypsy123
The experience from the very beginning was ugly. These sales reps need to be more honest and up front about the vehicles they sale to the public. The vehicle was a piece of trash from the start. I don't want to waste the sales person time and I don't like wasting my time and resources with looking at a vehicle that has too many issues. The car that was advertised had been modified with the removal of the original tires and rims. Second the vehicle ran like an old truck and over heated after a short test drive.
4 people found this review helpful.
Jul 1, 2018
RucksGuru
Vary informative concerning to vehicle in question.
Jun 30, 2018
The dealership knew we were coming to look at two used Toyota Sequoias. However, it seemed as though the cars were in the back, and unprepared for our visit. The cars looked nothing like the "stock picture" that was apparently used on the website. The cars were dirty, in disrepair, and not in "showing" mode. I ended up driving one of the two cars, but was immediately turned off by the feel. They completely lost the sale. I didn't even have them appraise my car because I knew I was walking away. How could you not prepare the car if you knew someone was coming in to view it?! Definitely wouldn't recommend ALM.
5 people found this review helpful.
Jun 30, 2018
GuruTVZ7C
When I called they said they had the vehicle advertised. When I got there it was a different vehicle. I was not surprised.
4 people found this review helpful.
Jun 21, 2018
I did about 6 months of research on the car I wanted. ALM had what I was looking for listed at a very reasonable price. I made an appointment for a test drive and called several times prior to the test drive to confirm that the vehicle I wanted was still available, prior to my appointment. I arrived, inspected and drove the car, then we got down to negotiations. After some back and forth we found a deal to which we could both agree. I had to work to be able to drive away with the car I wanted with a deal that I am comfortable with. But that is what I expected. I don’t believe that anyone at ALM was “out to get me.” Mohamed, Kelly, Mack and Adam were all very professional and courteous. They wanted the best deal for their business, I wanted the best deal for me. That’s the way it works. We found a deal that we could both live with. I would recommend this dealer to experienced car buyers. Great atmosphere. No lies in the listing.
2 people found this review helpful.
Jun 18, 2018
Midnighthart
Crooked from the start. Salesman (Leroy) called right away and said that the vehichle was still available and that he would have it cleaned up and ready when we arrived to check out. After driving 4 hours (also 3 days later as scheduled to see it) he had no clue which car we were looking at. Once we found it he pulled up a dirty car with a motor knocking. When I asked about it he went and got his service manager. Great customer service until the service manager came out to tell us that's what it's supposed to sound like. I suggested that we look at another car like we were looking at to see what it sounded like. Sure enough it purred like a kitten. We decided to keep giving the salesman an opportunity and decided to buy a vehicle. Everything was ready to go until the salesman told my wife that the items that were all signed and agreed on weren't happening. I called the salesperson on to get a line of Bull and have him hang up on me. We also saw they dropped the price of the knocking c
9 people found this review helpful.
Jun 18, 2018
Shirley and Mike were very fair & professional. They both texted me pictures of the car before I visited the dealership. I ended up purchasing a vehicle at very good price in my opinion.
1 people found this review helpful.
Jun 12, 2018
Lacetti_3610
Very professional experience!
1 people found this review helpful.
Jun 9, 2018
Very prompt with responding and provided extra information.
1 people found this review helpful.
Jun 4, 2018
Billy was my salesman and I highly recommend him, no pressure selling,asked what I was looking for and directed me to it. The negative of this was that the description on cargurus was not accurate. Dealer did have what we were looking for made a sale
2 people found this review helpful.
Jun 3, 2018
Took my name and number and never heard from them again..already bought from another dealership...
3 people found this review helpful.
Jun 2, 2018
TSB803
Great
0 people found this review helpful.
May 31, 2018
slane1974
This was the worst experience ever! I live in Tennessee called this dealer about a 2015 Lexus IS350, I was told it was in perfect condition and had never been in an accident. I put a $500 deposit to hold the car until the following Saturday when I could make the 5 hour drive to pick it up. I got to the dealership and the car was nothing like the online photos the front bumper had been replaced, the windshield had been replaced, the complete front of the car had been replaced. The work was horrible it looked as if someone had painted it with a paint brush. I was shocked I ask to speak to the manager and the sales associate who had blatantly lied ran into the dealership and hid never to return. We waited 20 min no manager came to see us, no one came to help us. This place was like a huge salvage vehicle lot. I reported them to the better business bureau and my credit card company. BUYERS BEWARE, STAY AWAY!!!!!!
22 people found this review helpful.
May 31, 2018
Responded immediately. I purchased a vehicle from them.
May 24, 2018
Good communication and answered all my questions
1 people found this review helpful.
May 23, 2018
Molly_star
It was ok. Car was in poor condition and they were very eager to force it on you. I guess that's how dealers are. I've been to other dealers....the salesman was pleasant and professional
1 people found this review helpful.
May 22, 2018
GuruWH7VM
good.
1 people found this review helpful.
May 22, 2018
Sara Frassrand-Russell
The car I was interested in was not available to test drive because the Finance manager had driven it home. I feel bad for the salesman if that's how his bosses treat the inventory.
6 people found this review helpful.
May 21, 2018
The car I was initially interested in wasn’t available anymore. However, they offered their help in finding me the right car and I received two e-mails with potential cars.
2 people found this review helpful.
May 20, 2018
Very nice
0 people found this review helpful.
May 16, 2018
Responded promptly.Even stopped responding when i explained i had been inivoved in an accident ant it was hoinb to be awhile before i got straightened out!
May 15, 2018
To my surprise, Shirley came in on her day off (and it was Mother's Day) to show us some cars. We were very pleased with our experience here.
May 13, 2018
The vehicle did not match the advertised description. This was the second vehicle shown to me during my visit. The first vehicle had no oil cap and this vehicle had some body damage and the drive belt (serpentine) had been replaced with a generic belt.
8 people found this review helpful.
May 12, 2018
dwebb32
The rep was great and very responsive. Unfortunately the car had already been sold.
May 7, 2018
cargur2121
Asked for pics, got it 2-3 days later and within 30 mins of getting pics i was informed that car has been sold.. while car is still listed on carguru and dealer's web-site a week later...
6 people found this review helpful.
May 7, 2018
Very helpful, I would recommend to anyone
May 6, 2018
I scheduled an appointment with the dealer but failed to receive any of the requested information prior to the scheduled visit. I was supposed to receive an estimate of the numbers along with more information about the car. When I did not receive any of the information prior to the visit I cancelled the visit. The associate at the dealership did not confirm the cancellation nor has he reached out to me since Wednesday of last week. This was not a great experience.
6 people found this review helpful.
May 2, 2018
GuruWZWCY
I haven't been by there, but their response was quick and concise via email. I even received pictures from them with more details of the vehicle I am interested in.
May 1, 2018
The dealer made prompt contact with me as a potential purchaser.
Apr 30, 2018
GuruWZMBF
I look for a car online which was available. When I went to see the car, I was told that it got sold that morning only and tried to upsell me another car at higher price point. After several days when I check the inventory online, that car is still listed as available With increased price. With trust broken, I will never go to this dealer location even if they give me a good deal.
9 people found this review helpful.
Apr 29, 2018
Drove down from Knoxville, TN. Had a sales lady named Shirley very polite and helpful. Got straight down to business which was nice due to the long drive. Car was as expected had a few minor issues with car. Shirley and Mac were on it and took care of the issues. All in all a good experience didn’t feel pressured. The only thing I would have liked to seen was a little more hospitality, wasn’t offered a water to myself or two kids until we were leaving. Great pricing and easy access to and from interstate. Plenty of selection.
Apr 29, 2018
Very Helpful was very professional
0 people found this review helpful.
Apr 26, 2018
Not bad, but not great. They didn't really have any idea what they had available on the various lots.
2 people found this review helpful.
Apr 26, 2018
They worked with us until we found just the right car which was not on their lot. Good group of people to work with. Especially Brian and Moe. They worked diligently to satisfy our search.
Apr 26, 2018
GuruYNH9Q
Was watching the car for weeks to only find out it was gone. However the dealership did write back and informed me in a timely manner and offered other cars but that was the only car I was interested in.
Apr 25, 2018
They had sold it. But we got to gether on a 2015 I can't say no more than everything was all good I bought at a fair price
Apr 22, 2018
GuruW4RJR
The car did not have a moonroof or remote start as advertised AND it has been wrecked. The ad says No Reported Accidents. I went ahead and applied for a loan through the dealership I was approved. I asked my salesman, Sunny, to email me the details and never heard from him again. That was a week ago. Now my credit is dinged AND the car is still advertised as having a moonroof and remote start and No Reported Accidents. Worst experience with a dealership in my life and I'm in my late 50's and have bought dozens of cars.
13 people found this review helpful.
Apr 21, 2018
Guru9HF5D
Answered my question.
0 people found this review helpful.
Apr 13, 2018
GuruYFK7Q
I was just searching out best deals. They were helpful
0 people found this review helpful.
Apr 10, 2018
When I went to the dealer, he showed me a different higher price than the website. Later he went to talk to the manager and told me the car was already sold.
7 people found this review helpful.
Apr 8, 2018
5
I went to the dealership to look at one car and ended up purchasing another car. After looking at the first car, the salesman, De’el Camarena, and I decided to see what else was available around that price range. He found me a vehicle which was quite a bit more to my liking. He is doing everything in his power to make this deal right for me. I went with the intention of just getting something reliable to get me by and to trade in my old car. I came out very happy with the trade offer and my “new to me” ride! Thanks De’el and ALM Gwinnett.
2 people found this review helpful.
Apr 7, 2018
Weslin1 .
Yes, they did very good service in contacting me about my inquiry. Thank you were much!!!
1 people found this review helpful.
Apr 6, 2018
GuruD6FVJ
The car had several missing parts and was dirty. The vehicle did not match the photos online.
7 people found this review helpful.
Apr 4, 2018
Malon was great! I felt welcomed as soon as I walked through the door. I had such a great experience and am so happy with my "new to me" car. Thanks ALM!
2 people found this review helpful.
Apr 4, 2018
supersonic09
5
Requested some photos on vehicle on two separate occasions over a five day period, no one did what they told me they would do. Haven't heard back from them and I haven't contacted them, sad.
5 people found this review helpful.
Apr 3, 2018
professional all the way, salespeople friendly and helpful
2 people found this review helpful.
Apr 2, 2018
wwilliams105
Upon visit, the mileage was not as listed, off by around 2,000 miles " Higher " over 17,000. Interior was cloth, not leather as listed. Parking was awful to park my vehicle when we arrived.......We rarely complain but we drove over 60 miles to get there. They will be way down the list to visit from now on.
8 people found this review helpful.
Mar 30, 2018
Immediate contact and follow up.
0 people found this review helpful.
Mar 29, 2018
Rohit Taurani
15
The person I dealt with spoke very condescendingly and with a pompous attitude. Would not want to give them a single dollar. Maybe I'll get someone nicer next time...
7 people found this review helpful.
Mar 28, 2018
Jason Davis
Was contacted quickly about my inquiry. Good service and had appointment set up. Unfortunately, I found a better offer before I could get to the appointment, so I was unable to use this dealer.
1 people found this review helpful.
Mar 25, 2018
Wrong specifications on this car. It lacks GPS, technology package or any of the said upgrades. This car should not cost more than $22,000!
12 people found this review helpful.
Mar 25, 2018
GuruDJGYS
car was not as advertised, did not have the features and accessories, end of story.
9 people found this review helpful.
Mar 25, 2018
Outstandind correspondence and compliance with all of my contact request
Mar 23, 2018
mmoomlan372
Very professional company!
Mar 23, 2018
I contacted ALM about the truck. They called and responded right back. I visited the dealership and they had the truck on hold for me. Test drive and I bought it. Good experience overall.
1 people found this review helpful.
Mar 22, 2018
Internet salesperson dropped the ball. Contacted me, I asked her via text for more information. She responded via textt hat she would check for the information and let me know. That was on Friday, 3/16. The next time i heard from her was on Tuesday. I texted her that I had bought a car from another dealer.
3 people found this review helpful.
Mar 19, 2018
GuruYC137
Mar 15, 2018
The dealer called the same day and asked if I wanted to come up to see the car. I was out of town last week end I asked the dealer to email me if the price drops any
1 people found this review helpful.
Mar 13, 2018
Kg_gant
good communication
0 people found this review helpful.
Mar 5, 2018
I had a great and positive experience with ALM auto sales due to the professionalism and kind services provided by Kelly, car sales consultant. She answered all my questions and concerns in an expedient, efficient and honest manner. Kelly was very accommodating and didn't make any false promises to convince me to buy a car. She was very honest and followed up with any questions and assistance needed. She was as professional, pleasant and friendly in person as she was during our telephone communications before I met her. The price and fees discussed before I visited the dealer, was the amount paid for the car. There were no surprises or additional fees like is the practice in other dealerships. Kelly was as professional after the sale as she was during the sale by providing a document needed to complete the loan process with my bank. Never pushy, never rush me and never tried the sell me a different car other than the one we discussed the day before, which was ready for me to inspect upon my arrival at the dealer. Kelly is the best sale consultant I ever met during my many years buying cars, not only for her professionalism before, during and after the sale but for her honesty, kindness and friendliness. She demonstrated to be a great asset to ALM auto sales. She is above and beyond expectations as an auto consultant by providing excellent customer service. I highly recommend Kelly to be your next auto sales consultant
5 people found this review helpful.
Mar 5, 2018
Excellent. I appreciate their promptness.
1 people found this review helpful.
Mar 4, 2018
Renee Grace
These people are the crooks!!!! Got a car, next day check engine light came on, car is jerking horribly. I advised I didn’t want car, they are attempting to keep my down payment. Worst dealership in the state of GA!!! Stay FAR away!!!! I wish there were negative stars that you could give!!!!
16 people found this review helpful.
Mar 3, 2018
ALM did contact me promptly. My initial contact was with Kelly and was an excellent sales agent from beginning to the end. I did a great deal of research on this vehicle and it was exactly what I wanted and the price was fair. That being said it was a sale from the beginning all they had to do was treat me right and they did a great job.
0 people found this review helpful.
Mar 2, 2018
Jackia Pitts
Drove 3 hours to see it, even called while driving there to make sure it was available. I get there and they say the car didn't pass inspection and they had to send it to the auction . Then they try to put me in something more expensive. The sales guy was apologetic but it was a wasted 3 hour trip and a waste of time.
17 people found this review helpful.
Feb 26, 2018
Tallhouse
Very good experience. Unfortunately the car in question did not have the required features I am seeking
3 people found this review helpful.
Feb 24, 2018
Thanks for the support, however was approved for the but the dealer reported that the bank stated I didn't have enough income to drive off the lot with the vehicle, but did get approved. The strengesething.
1 people found this review helpful.
Feb 24, 2018
Got back with me in about a hour. And held the truck for me to drive over 2 hours to come test drive it. Very nice to work with would recommend them to anybody
2 people found this review helpful.
Feb 23, 2018
GuruZSJ5M
Very courteous and helpful
Feb 7, 2018
The worse experience I have ever had while trying to buy a car. I drove 12 hours to get the car only to find out it was sold. I was under the impression that they were holding the car for me. My sale person that i was dealing lead me to believe I was getting the car. In my opinion this Dealer ship are not to be trusted.
25 people found this review helpful.
Feb 6, 2018
Car was much different than the advertisement. Not a good experience. Person that was supposed to help me, did not. New salesman took over 45 minutes to find the car and bring it up. I came in ready to write a check and buy it but I did not. I would not go back. It did not feel like a legit business.
18 people found this review helpful.
Feb 5, 2018
Shebbys
The car that I was interested in had already been sold, but they pointed out a new arrival that hadn't been posted yet. I went to take a look and loved it. It was priced below its value, they readily showed me the Carfax, everyone was very friendly and the atmosphere was upbeat. They offered that I drive the car over the weekend and have it checked out (which I did), andI purchased the car on Monday. The paperwork process was explained thoroughly and all my questions were answered. The car had a small dent in it, which they pointed out to me, and they had it repaired, then the car was buffed and detailed before I drove away with it fur the final time. In addition, they replaced the two back tires. The only negative thing I can think of is that the salesman was a little slow to respond after I had purchased the car. Other than that it was a very positive experience and I would definitely buy from them again!
7 people found this review helpful.
Jan 29, 2018
great experience
1 people found this review helpful.
Jan 28, 2018
Great customer service. I live in Mississippi and they’re very helpful in following up
6 people found this review helpful.
Jan 21, 2018
Guru5SSNT
Good
1 people found this review helpful.
Jan 18, 2018
They responded in a timely manner. Was very informative.
1 people found this review helpful.
Jan 12, 2018
Guru5WFMF
Was not able to complete the transaction. The vehicle was inspected by the seller, however, after an inspection by a Toyota dealer at my expense, there was nearly $3,000 worth of engine repairs discovered.
39 people found this review helpful.
Jan 8, 2018
Response was fast and accurate!
1 people found this review helpful.
Jan 6, 2018
AceCorky
Fine.
0 people found this review helpful.
Jan 5, 2018
Great service and response...
0 people found this review helpful.
Dec 29, 2017
Quick response.
0 people found this review helpful.
Dec 28, 2017
Dealer responded right back to inquiry but i didn't pursue further...
1 people found this review helpful.
Dec 23, 2017
GuruZ77BT
The salesman was very helpful and patience.
1 people found this review helpful.
Dec 20, 2017
Great
2 people found this review helpful.
Dec 20, 2017
The salesperson, Bridget, truly tried to help and was willing to work with my schedule. Very nice experience.
3 people found this review helpful.
Dec 20, 2017
had a good experience though they sold the car before I was able to purchase
4 people found this review helpful.
Dec 12, 2017
It was very polite and very professional those guys are great
0 people found this review helpful.
Dec 9, 2017
Sunshine301
Went to look at a 2014 4runner when I arrived it wasnt a limited. I was lied to on 3 different times. The people were nice but if you dont want to be lied too I wouldn't buy from here.
21 people found this review helpful.
Dec 7, 2017
Phil Smith
I️ was watching a car that was listed for 75 days. It was listed for $8,995 then was changed to $13,995 overnight! I️ sent an email to contact them and then called on phone. I️ was put on hold and forgotten so hung up. I️ had to call back to be told it was sold. It is still on the website, $5,000 higher than it was and nobody could answer why. I️ waited a couple of hours and called back to have the stock number checked to be sure and again put on hold. The salesman came back and said it was sold. Now 3 days later it is still on this website as well as the dealer website for $1,000 more and apparently “sold”??? Very deceptive dealings. Shady, incompetent, NEVER DEAL WITH THESE CON ARTISTS!!!!!!!!
34 people found this review helpful.
Nov 29, 2017
Pleasant email with good information on the vehicle.
1 people found this review helpful.
Nov 29, 2017
Awful experience!! The vehicle had three different tires and they were all bad. Would not feel comfortable driving it home. They were NOT transparent about the vehicle. When questioned, they acted put out that I questioned them. Car looked like a repo. Interior pieces missing and the vehicle had external damage that was not communicated to me. I drove 4 hours to get the vehicle. Shady dealership. Steer clear !!!
27 people found this review helpful.
Nov 25, 2017
I am disappointed with this dealer/ salesperson. I called them to confirm that it was 7 seater/ 3rd row. They confirmed it was. When I get there after a 45 minutes ride from my place, I find it is only a 5 seater.Waste of my time and energy.
27 people found this review helpful.
Nov 24, 2017
Dealer was polite and most willing to assist.
1 people found this review helpful.
Nov 23, 2017
Excellent customer service
0 people found this review helpful.
Nov 21, 2017
Very good selection
0 people found this review helpful.
Nov 16, 2017
They were very personal, informative, and not pushy...a combo that is sometimes hard to find in the car business!
3 people found this review helpful.
Nov 16, 2017
This transaction was easy and professional from the beginning to the end. The car was clean and priced well before I went there and I was able to close the deal quickly.
3 people found this review helpful.
Nov 13, 2017
GuruZDKV9
Very responsive
0 people found this review helpful.
Nov 11, 2017
MarcieQ
They were very helpful, and answered all of our questions. We were not able to make a deal, but I would highly recommend them.
4 people found this review helpful.
Nov 11, 2017
great. thanks
1 people found this review helpful.
Nov 6, 2017
Deets333
Very responsive to my rey
1 people found this review helpful.
Nov 4, 2017
I drove all the way over to the Gwinnett location to see this vehicle getting there they take me out to see the vehicle it is totally disgusting trashed went to turn the vehicle on and it didn’t even turn over they had not cleaned it at all it was very very very poor experience
36 people found this review helpful.
Nov 4, 2017
Greatt
1 people found this review helpful.
Nov 4, 2017
They put good car with chipper price, then when you call them , " wow we sold it yesterday but we have another one" , it's not even match with that car. So , I am tired of it .
22 people found this review helpful.
Nov 2, 2017
Called about 2015 fusion titanium one salesman said they had it. It was 165 miles away from us. My husband called back not 10 minutes later to ask something else and another salesman said that it had been sold the day before. So not real sure about the reliability of these people I would stay away.
25 people found this review helpful.
Nov 1, 2017
EskiMice
5
Initial price quoted was $1,000 more than the advertised price on CarGurus. Asked for their best price and they came back with the CarGuru price as the best price + fees/taxes. Didn't feel like the dealer did their best in getting the best out the door price if all they did was just look at the price online.
14 people found this review helpful.
Oct 28, 2017
5
The listing was for a CTS-V wagon with a manual transmission. Working out some details and getting financing in order I was ready to progress only to find out in the end that this was labeled incorrectly as a manual transmission when it is in fact an automatic. I know everybody wants the manuals, but please don't post it's a manual when really it isn't
19 people found this review helpful.
Oct 27, 2017
wretched06
I set up an appointment to look at a car that they knew they had sold but yet the salesman spent the next hour lying and trying to sell me a car that I had no intentions of buying.
17 people found this review helpful.
Oct 26, 2017
ahamii
Experience was fine but the dealership had already sold the car I came to test drive and purchase. It would be wise for this dealer and other to update the listing shortly after inventory changes
17 people found this review helpful.
Oct 25, 2017
Aggie75
Slow to respond but very nice people
1 people found this review helpful.
Oct 25, 2017
GuruDP7TZ
They replied to my email but then they offered a ridiculously low number for my trade-in (5,000 below trade-in value- perfect condition vehicle) so I didn't buy their car.
10 people found this review helpful.
Oct 14, 2017
Had a great buying experience at this location. Very friendly and knowledgeable about the SUV my wife and I purchased. The price I paid was very fair. I will be back in the future.
4 people found this review helpful.
Oct 11, 2017
GuruZ411Y
Terrible service. I called the dealership the day before to confirm that the Hummer H2 was available. They told me that it was and to come over. I drove 45 minutes the next day to have a look at the Hummer. On arrival at the dealership, I was greeted by the sales man and given a seat, where I waited 30 minutes. I was told that they were getting the Hummer H2 out of the back of the lot. Thirty minutes later I was told that they did not have the vehicle that I enquired about but had another Hummer H2. I went to take a look at it and was told it had no battery and could not be moved. It was shoddy inside and in poor condition. I left immediately unimpressed with their lack of integrity and customer service. I asked myself if they did not have the vehicle that I originally enquired about then what vehicle were they bringing out that had me wait 30 minutes to see it? Not the black Hummer H2 that had no battery and which was the only Hummer H2 that they had on their lot!
27 people found this review helpful.
Sep 24, 2017
Good price. Great customer service.
2 people found this review helpful.
Sep 18, 2017
Shylanda
Great buying experience.
2 people found this review helpful.
Sep 16, 2017
I received a prompt response including a phone call from the dealer.
0 people found this review helpful.
Sep 12, 2017
quick response to all of my questions
1 people found this review helpful.
Sep 7, 2017
GuruDWWSN
this dealer emailed me about the car I inquired about but it wasn't the right fit for me.
4 people found this review helpful.
Sep 6, 2017
Mattiejr
Responded in a timely manner and very helpful.
0 people found this review helpful.
Sep 2, 2017
dakota_27402
Very punctual
0 people found this review helpful.
Aug 31, 2017
I would not recommend this dealership for any purchases. They advertised 2 different cars at low prices and low miles. Spoke to them 1 hour before going in and they said they had the cars but when got there they 1 hour later they did not have either car but had another with higher miles and higher price. Once their not professional and it is all about paying another car. Beware !
36 people found this review helpful.
Response from current dealership:
We try to update our inventory as quickly as possible but we also maintain a first come first serve policy for fairness to all of our customers.
Aug 30, 2017
Good follow up. We bought a car from a different lot, but they were very responsive to all my questions.
1 people found this review helpful.
Aug 27, 2017
Good
0 people found this review helpful.
Aug 26, 2017
Guru93RBQ
Fast and detailed information
0 people found this review helpful.
Aug 24, 2017
Though I had a confirmed appointment, the car was already sold when I arrived. Disappointing.
19 people found this review helpful.
Response from current dealership:
We have a huge inventory from which we can help you find the car of your dreams. We hope you allow us to assist you with this in the future.
Aug 19, 2017
CCGuruforu
They were up front about everything.
4 people found this review helpful.
Aug 18, 2017
Great service but we just could not get together on a number.
2 people found this review helpful.
Aug 17, 2017
Miss_T
This car was filthy, smelly, and unappealing ! IT smelled like some animals along with pet hairs on the seats. I want impressed at all!
17 people found this review helpful.
Response from current dealership:
We are sorry to hear this. We will look into this matter and see what we can do to improve,
Aug 16, 2017
Had cordial contacts
1 people found this review helpful.
Aug 14, 2017
Everyone at this location was great.
2 people found this review helpful.
Aug 13, 2017
Cars was priced at $19,775 called interested in buying and asked for the out the door price dealer(Mike) raised cash price of car $1,000 making it $20,775. I texted him back asking why is car priced lower online than the price he had sent me and sent the link to him showing car priced at $19,775 and never got a response
23 people found this review helpful.
Response from current dealership:
We are very sorry for the lack of communication. Prices do vary and are subject to change.
Aug 11, 2017
If I could rate this dealer lower, I would. I inqiuerd about a vehicle, came in, test drove the car and agreed on a price. We negotiated the price based on work that I could see the vehicle needed, including several tires. The engine chamber and the interior of the car were filthy, which indicated they did little to no prep work before listing the car for sale. But that didn't bother me to the point of losing interest. However, I did requested to have a pre-purchase inspection, and they agreed. The car needed some basic maintenance items... radiator fluid, brake pads, rotors turned, etc, but nothing I'd consider a deal-breaker. When I returned the car to the dealership after the inspection, the higher level manager decided not to honor the agreed upon price. He was extremely rude and very aggressive and would only say that he wouldn't sign off on the price. That's just bad business...If we hadn't already ageed on the price, I wouldn't have wasted time and money getting an inspection. Learn a lesson from my experience, customer service, honoring commitments and plain common courtesy are not common with this company.be forewarned... Stay away from this place and spend your money with a company who appreciates your business.
48 people found this review helpful.
Response from current dealership:
We sorry you feel this way. What you are describing does not match our standards. We will investigate this matter further in order to improve our services. Thank you for your feedback.
Aug 10, 2017
Very helpful and efficient
0 people found this review helpful.
Aug 9, 2017
We went to the Atlanta Luxury Motors and had an amazing experience they were really friendly and polite and showed us the best customer service Mike was our sales representative and he is amazing I recommend Atlanta Luxury Motors because of his customer service and he made us feel so welcome so did everybody else there they were all so friendly and very polite and greeted us from the time we got out the car very happy with the service
1 people found this review helpful.
Aug 9, 2017
Guru9H855
Monica was very attentive and helpful in our car search! She was on top of things and easy to work with!
1 people found this review helpful.
Aug 8, 2017
Didnt go to the dealership but talked to 2 different associates only to realize that the price on the car on CarGurus was not the same as the price they told me on the phone. But what's funny is that, that same car has dropped $1000 from the time I talked to them. Wonder how hard it will still be to get this car now.
16 people found this review helpful.
Aug 8, 2017
Friendly and Excellent cutomer service.
0 people found this review helpful.
Aug 7, 2017
They actually called me to answer questions.
0 people found this review helpful.
Aug 6, 2017
GuruD4BYR
Inquired about a vehicle. I then received several contacts regarding the vehicle. The day of my appointment they contacted me several more times. I was literally around the corner and I talked to a sales associate. Once I arrive they tell me the vehicle went to auction that morning. I was not pleased with their service.
29 people found this review helpful.
Response from current dealership:
We apologize for the misunderstanding. Thank you for your feedback. We will make sure to touch on this during our future training.
Aug 3, 2017
They contacted us promptly. No issues,
2 people found this review helpful.
Aug 1, 2017
Gainesvillain
Good communication, but did not visit dealership itself.
1 people found this review helpful.
Aug 1, 2017
Poor experience, drove 140 miles and car didn't seem to match photos. The hood had been repainted and it was poorly done
21 people found this review helpful.
Response from current dealership:
We are sorry the one particular vehicle you saw was not to your liking.We have a large inventory of vehicles. We would love another opportunity to help you find the car of your dreams.
Jul 27, 2017
Michael Patton
The dealer contacted me several times, answered all of my questions. Unfortunately I decided to wait before I purchase another vehicle.
5 people found this review helpful.
Jul 26, 2017
The dealer responded to my call and was very honest in letting me.know that the car was not in good condition and advised me to get something else. I can definetely appreciate that honesty
4 people found this review helpful.
Jul 25, 2017
They need to remove vehicles that have been sold so others wont waste there time. Especially when it's being sold for more than a week
20 people found this review helpful.
Response from current dealership:
Thank you Scott for your feedback. We will make sure to take a look at this.
Jul 14, 2017
Guru5X57
Wanted to give me the lowest price possible on my trade in. Was very interested in one of their vehicles and it's a shame they couldn't get me where I needed to be. Other than that Mike was very sweet.
8 people found this review helpful.
Response from current dealership:
We are happy to hear you had a good experience with Mike. It is a shame we were unable to come to an agreement as far as your trade. Perhaps we can still help you with your new vehicle. Please let us know how we can help.
Jul 12, 2017
They were awesome. Got to know the Sales manager. Just disappointed that the car I was interested in got sold when I missed a message. I hope to do business with them in the future since I'm still looking
3 people found this review helpful.
Jul 12, 2017
Great! When it comes to looking for what you want low miles and reasonable prices!
3 people found this review helpful.
Jul 7, 2017
Shirley was very courteous and I got the best deal from ALM.
3 people found this review helpful.
Jul 5, 2017
GBRAD
Several people contacted me from the dealership...seems confused on which agent should work with me
2 people found this review helpful.
Jul 4, 2017
Everything was great
2 people found this review helpful.
Jul 2, 2017
quick response
1 people found this review helpful.
Jun 6, 2017
Guru2KTQ
I was told that vehicle was available but when I got there the following day the vehicle was sold
16 people found this review helpful.
Jun 4, 2017
Called several times. Professional and ccurteous
4 people found this review helpful.
Jun 1, 2017
Had a good experience. The sales person showed and compared many cars which was very useful in deciding. Unfortunately, they did not have the one according to my preferences. So ending up buying elsewhere.
3 people found this review helpful.
Jun 1, 2017
Good selection, but had to wait in the showroom about 10 minutes before anyone would serve me! Great selection of cars, however, decided to buy elsewhere!
5 people found this review helpful.
May 31, 2017
GuruJWPF
They did reach out and I told them I am very serious about buying this particular make and model but their price was way too high. I never heard back after I stated that. What's so bad is.....I'm even local. I'm having more conversations with dealers out of state than here locally!!
20 people found this review helpful.
Response from current dealership:
We are sorry to hear about this. Thank you for providing feedback. We will definitely look into this matter to improve our customer's experience. Hopefully, you will allow us to help you with your car buying needs in the future.
May 24, 2017
Car damaged outer body (driver door & rear end), broken rear ash tray & cup holder inside, car very dusty inside (as if drove through field with windows open), engine had loud ticking sound under hood when started. Walked out 15 minutes after my arrival.
26 people found this review helpful.
Response from current dealership:
Wayne, we are sorry to hear you are not satisfied with your visit. Hopefully, you will allow us to earn back your business and provide excellent customer service.
May 17, 2017
Guru6YMZ
Very responsive!
1 people found this review helpful.
May 15, 2017
Staff was very friendly. However, the car I went to test drive was fairly dirty even though they knew I was coming in. I did not buy the car. This dealership is not very flexible on their pricing and they exaggerated the features it had!
22 people found this review helpful.
May 12, 2017
Good old trick of advertising a good car for a low price just to lure people in... Contacted them, never got an answer so I decided to stop by... of course the vehicle was "just sold"...
22 people found this review helpful.
Response from current dealership:
Viorel,

I am sorry you are unsatisfied. In order to provide fair business, our policy is first come first serve. We do however carry a large inventory of vehicles and can help you find the car of your dreams. Please feel free to contact us with any questions.
May 11, 2017
LCGamble
Vehicle was gone before I could get a chance to visit. They should work to remove cars faster from sites once they're sold. It seemed as if they kept the car posted so people would call and they could try to sell you something totally different. If I'm in the market for a car I already know ideally what I want. You either have the car(s) I want or you don't.
23 people found this review helpful.
May 10, 2017
okay!-would not drop one penny on car I was interested in!!
11 people found this review helpful.
May 6, 2017
GuruXNZD
They did a great job working with me and contacted me immediately, however I did not buy a vehicle from them.
4 people found this review helpful.
May 3, 2017
Im still waiting on a refund check for an over payment that i was charged for
14 people found this review helpful.
May 2, 2017
GuruHTCD
Im not sure where to start--This was the scariest ALM site ever---the cars were dirty:bird poop on a lot of vehicles, one truck had a bag of cookies in it- -another truck had stagnant water in the truck beds w/ odor present along w/ cobwebs all over the truck. Although the salesperson was present he had no idea where vehicles even were on site let alone the one I was inquiring about. Keys to the vehicles could not be found for a test drive. Even if I had found the vehicle of my dreams I was not going to purchase it at that site do to the "sketchy" feeling the place brought. To me if you are trying to sell vehicles they should atlas be cleaned esp if an appt was made!! Trust you me---I will be talking about this for a long time--"Buyer Be Aware" PS--the word is out because another ALM salesman from another location stated "Oh you went there, that place is no good" when heard of my visit to the Pleasant Hill Rd Site in Duluth!!
30 people found this review helpful.
Response from current dealership:
Customer service is paramount, so I apologize for any lack of service you experienced. We strive to be honest and fair with all services rendered. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 27, 2017
Dealer contacted me several times via phone and internet. Very courteous and helpful
3 people found this review helpful.
Apr 25, 2017
prettycoffee
Great experience
1 people found this review helpful.
Apr 24, 2017
This was a good sales experience. Everyone was nice and very helpful. The vehicle was of great quality. I would recommend everyone to visit ALM Gwinnett.
2 people found this review helpful.
Apr 20, 2017
GuruBZCC
The team work hard to get me the price, vehicle and financing in wanted. They had some challenges to overcome with my needs and still their determination flew much higher those obstacles. Thx Michael.
4 people found this review helpful.
Apr 14, 2017
Kadett_4132
Awful Manager and very unprofessional. Send me email from his personal email after his work hours at 9.30 because he didn't like my offer. (Two times) I called the dealership to complain and asked for GMT to call me back he never did. That tell you about the management at this place.
18 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide feedback. Unfortunately, the service you received does not reflect the culture and standards of our dealership. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you encountered a negative experience. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 3, 2017
Jeff contacted me, sent pictures, although the car sold one day prior to me having my appointment.
4 people found this review helpful.
Mar 26, 2017
Saleman (woman) didnt have the exprience She couldnt tell me about the car and then lots of problem opening the computer programs
4 people found this review helpful.
Mar 18, 2017
Great car and a good deal
1 people found this review helpful.
Mar 15, 2017
My experience was great from beginning to end.sales personnel very professional on the phone and in person.my wife and I drove three and half hours to purchase a vehicle,and we did thanks to Christine & Tim
1 people found this review helpful.
Mar 14, 2017
Set up for a test drive just to go up there and have them tell me the car was sent to auction. No email no call no nothing. Will not be buying from ALM
15 people found this review helpful.
Response from current dealership:
We work diligently to have a large inventory available for our customers. If the vehicle which you first saw is not available, we are happy to help you find what you desire.
Mar 13, 2017
Micka26
Dealer responded quickly, but indicated vehicle was sold and it continued to show online.
3 people found this review helpful.
Mar 6, 2017
Thought the floor manager was helpful and gave some good insight into quality of cars. Salesperson was good at the art of selling while test drive. Finance leaves much to be desired. Be honest (stretch) to avoid leaving a bad taste in someone's mouth. Did not want to return my down payment after deal did not go through after telling me I was approved, then nickeled and dimes me until the end. Soon as I asked to speak to a Sr. Manager or owner, then was I given back my deposit. In two separate charge backs to my bank account, rather than the check he said I was waiting on for them to cut. Never will I recommend or shop with them again. Finance experience was way too shady!
17 people found this review helpful.
Response from current dealership:
We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. A down payment refund is always processed in these cases, however, there is a process in place which includes a processing time and refund to the original form of payment.
Mar 1, 2017
Followed up with me and was very helpful and friendly.
5 people found this review helpful.
Feb 25, 2017
ALM Gwinnett has made contact with me several times. Nate has been helpful even though we didn't settle on a price. I would contact again if I don't find the vehicle i'm searching for.
7 people found this review helpful.
Feb 22, 2017
Excellent
2 people found this review helpful.
Feb 20, 2017
Dealership has an out of state doc fee that exceeds $800. To suggest mildly that this fee is excessive and greedy speaks to the broader issues of dealing with car dealerships who motivate only for profit, not the customer. I have heard the rep of Atlanta car dealers charging excessive fees extra to the purchase of a car and one salesperson told that car dealers are only following state laws . No such law exists and if it were would not consider Atlanta for my car purchasing..
19 people found this review helpful.
Response from current dealership:
Bob,

We apologize for any misunderstanding. Our Out of State fee is not anywhere near that amount. Depending on your State, there will be fees regulated by that State's Law. If you have any questions, please feel free to contact us by email at customerservice@almteam.com
Feb 16, 2017
Drove 3 hours away to look at a vehicle and scheduled a test drive. Little did I know they sold the week before and the guy told me it was still available the night before I made the drive. Nothing I saw online was in the lot either. I read a bad review about them that said the same thing I'm saying and I overlooked it thinking they were lying... They weren't.
34 people found this review helpful.
Response from current dealership:
We are sorry to hear that the initial vehicle you saw online was not available at the store. Our inventory moves quickly and therefore it is always a good idea to call in and verify that it is still available before driving to the dealership. That also allows us to provide better service by understanding each customer's needs.
Feb 12, 2017
The dealer was pleasant. I was disappointed learning the car I chosen was not in Stock after seeing them online. I feel ALM need to update their website on a continuous basis.
19 people found this review helpful.
Response from current dealership:
Thank you for providing us with feedback. We will look into bettering our process to provide the most up to date inventory for our customers.
Feb 11, 2017
Vehicle had transmission problems not able to look at, salesman tried to sell me total different car.
16 people found this review helpful.
Response from current dealership:
It is ALM's ongoing effort to provide great vehicles to the consumer. Therefore if the vehicle you wanted was not available, we continue to work to find another car to meet your needs. Thank you for taking the time to provide us with feedback.
Feb 10, 2017
LadyParker
Salesman and dealership were very personable and helpful. They mistakenly provided the incorrect CarFax but were very apologetic regarding the error. It did require some renegotiation after it was identified.
4 people found this review helpful.
Feb 9, 2017
Great customer service but price was too high and won't go down
5 people found this review helpful.
Jan 25, 2017
I asked several questions via email and they only wanted to contact me via phone and didn't answer the questions that I had.
13 people found this review helpful.
Response from current dealership:
ALM likes to take a personal approach. Telephone conversations are faster and can help us understand your car needs better.
Jan 12, 2017
Great first contact and impression when we visited, but no follow-up after to assist us in our search.
9 people found this review helpful.
Jan 4, 2017
The original car I went to see had been sold...but they tried to get me to buy a nissan altima for $1900. that salesman said they could fix all the problems on the car for $4000. The rest of my budget.
17 people found this review helpful.
Jan 3, 2017
Mesfn
They had the car on the website but its been sold out for months. They still got the car post online. Idk they do that for.
18 people found this review helpful.
Response from current dealership:
We are constantly trying to improve our process in order to provide the most up to date inventory to the consumer. Thank you for your feedback.
Dec 25, 2016
Not a pleasant trip to this dealership. Had an appointment to buy a car. After arrivalI could not get immediate help, then it took them over two hours to find the car. Not Happyat all.
18 people found this review helpful.
Dec 13, 2016
Atthecross
Great experience
2 people found this review helpful.
Dec 13, 2016
After the first response call to me, never heard from the dealer again.
15 people found this review helpful.
Nov 24, 2016
The email I received was attentive to my requests as was the follow up. I felt this was not evasive but let me know they are there to help.
1 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Nov 20, 2016
No salesperson ever approached me when I arrived. I looked at the car and left.
6 people found this review helpful.
Response from current dealership:
Hello and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Nov 13, 2016
Rude. Ignored me. When finally someone asked if I needed assistance, I said yes. Was looking for a 450 gl. When I asked for keys to view inside and for a test drive, he had the nerve to ask me if I was interested in buying a car. If I wasn't in the market for a car, I would not have been looking. Anyway, I ended up with a 2014 450 gl for a great price.
13 people found this review helpful.
Response from current dealership:
Hello Traci and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Oct 28, 2016
Good
2 people found this review helpful.
Oct 27, 2016
Great people, They all made sure I was taken care of and made sure I got the best deal on my purchase....Shout out to Shirley, Lee and Pac Man.
3 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 26, 2016
Very quick response.
2 people found this review helpful.
Oct 23, 2016
Dealer provided me with info requested but I indicated I was in the early stages of car shopping so they have left me alone (a great thing).
3 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 23, 2016
Very professional, I found another car I liked better.
1 people found this review helpful.
Oct 23, 2016
Every one was very pleasant.
2 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 13, 2016
I tested a car on a sunday but my credit application didn't went through and when I came back on tuesday I was told the car that I had reviewed was sold since a week before eventhough it was still there. I felt like they were trying to sell me the car they wanted and not the one I wanted.
8 people found this review helpful.
Response from current dealership:
Hello Gustavo and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Oct 12, 2016
They were very accommodating and responsive.
0 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 10, 2016
called sales person and he was at lunch said he would call back in 10 min . never received that call back, felt as though I was brushed off.
5 people found this review helpful.
Response from current dealership:
Daniel, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience with us. If you are still interested, I would very much like to speak with you further about your concerns. Cade Ekes Sales and Operations Manager 678-684-4444
Sep 29, 2016
Starreberhart
Garrett was awesome! Kevin, finance guy was great as well
1 people found this review helpful.
Sep 28, 2016
Quick call back and willing to help me get in the car i wanted
1 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 28, 2016
Did everything they promised!!! The only thing is that they should have been a bit more detailed in the car detail, looked like a rush job, besides that excellent!!!!!!
1 people found this review helpful.
Sep 25, 2016
I love my new car! Amazing customer service! Shoutout to Leroy, Adam & Eric :)
1 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 21, 2016
I had a GREAT experience with ALM in Gwinnett. I went in, saw and conquered all in one day! I got a great car at an even better price and all with a smile from the employees at ALM. Thank you!
2 people found this review helpful.
Sep 19, 2016
I was treated with kindness and professionalism. i test drove the car; purchased it and took it home the same day - service was great and my sales representative was fantastic. If you want great service and fair treatment - contact Ms. Dallas!!
1 people found this review helpful.
Sep 16, 2016
KennyDisraili BenoitBrown
10
Quick response to all my questions and concerns and very friendly.
1 people found this review helpful.
Sep 11, 2016
Lewis854
Bought my car from this dealer but I don't think they liked the fact that I came pre-approved,in the end they said their finance company had better rates .I asked questions ,I got the car I wanted but I do have some buyers remorse
5 people found this review helpful.
Response from current dealership:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 8, 2016
Call back fast,and gave me useful info on vehicle.
0 people found this review helpful.
Sep 3, 2016
Good response
0 people found this review helpful.
Aug 31, 2016
Deal was as discribed
0 people found this review helpful.
Aug 30, 2016
Promised pictures never delivered never followed up
5 people found this review helpful.
Response from current dealership:
Hello William and thank you for bringing this to my attention. I am sorry about the miscommunication within our dealership. If you are still interested, please contact us so we can get you into the car of your dreams.  Cade Ekes Sales and Operations Manager 678-684-4444
Aug 29, 2016
I car was sold before I got there and there was no phone call prior to arrival. Didn't need to drive through all that traffic for nothing.
7 people found this review helpful.
Response from current dealership:
Rodger, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Aug 29, 2016
I made an appointment per their request. I showed up on time, but it took over 30 minutes for them to show me the one car I was there to see. The car was out of gas, the battery was dead, and the car was not clean.
6 people found this review helpful.
Response from current dealership:
Shawn, Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Aug 26, 2016
Great !
0 people found this review helpful.
Aug 23, 2016
They were quick to respond and informative
0 people found this review helpful.
Aug 16, 2016
Receptionist when we called was awful, curt and unhelpful ( we got lost) but the salesman Leroy was excellent. Helpful, friendly and attentive.
1 people found this review helpful.
Aug 8, 2016
Bigjsn
Very responsive and customer focused. Their selection of vehicles is extremely impressive. Ms. Dallas took great care listen to my priorities and match me up with the right vehicle efficiently and with the highest level of professionalism. This was the case from the beginning of the buying experience through the end of the process with the leasing and finance manager. Excellent!
1 people found this review helpful.
Aug 6, 2016
Great
0 people found this review helpful.
Aug 1, 2016
All went well. Great Customer service.
0 people found this review helpful.
Aug 1, 2016
Responded but I did not buy
1 people found this review helpful.
Jul 29, 2016
very good
0 people found this review helpful.
Jul 29, 2016
Excellent , good follow up
0 people found this review helpful.
Read 197 old reviews
Jul 18, 2016
I did not buy the car from them, but they did a good job and were very upfront during the car buying process. My only problem was the phone calls vs emails. Buying from the ineternet sales department should mean more emails and less phone calls.
2 people found this review helpful.
Jul 5, 2016
Dealership responed to my inquiry right away.
1 people found this review helpful.
Jul 4, 2016
Car already sold. Website not updated
5 people found this review helpful.
Response from current dealership:
Michael, Thank you for bringing this to my attention. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 25, 2016
The dealer contacted me the day of my online inquiry and, we scheduled a visit for the next day. However, the sales agent failed to tell me that the vehicle was in the body shop and would not be available for inspection. Therefore, I wasted 1.5 hours traveling to and from the dealership in Friday traffic.
5 people found this review helpful.
Response from current dealership:
Mike, I am disappointed to learn of your dissatisfaction. I apologize for any inconveniences during your visit with us. For your inconvenience, we would like to send you a $20.00 Gas Card from QuikTrip. Please contact me ASAP, so that we can get your correct information. Again, I apologize for your wait time and I hope that we can one day service you in the future. Cade Ekes Operations Manager 678-684-4444
Jun 25, 2016
It took a long time to get assistance from a salesman. We tried paying cash for the vehicle and still through poor communications the transaction didn't occur. This dealership is going to lose a great deal of business because of poor judgement.
5 people found this review helpful.
Response from current dealership:
Hello Glenda and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 24, 2016
Very prompt with contact.
0 people found this review helpful.
Jun 12, 2016
Contacted me right away.
0 people found this review helpful.
Jun 6, 2016
TDHN
Received automated email same day; automated text next day. I contacted dealer same day but car had been sold; site takes a few days to update per salesman.
2 people found this review helpful.
Jun 2, 2016
I was told they move 3500 cars a month they dont need me.
7 people found this review helpful.
May 22, 2016
I drove this 911 Carrera S and almost bought it until I read the CarFax. This vehicle went through major repairs such as replacement of front axle and engine/transmission, and the list goes on. If someone were to buy this vehicle they better purchase a premium extended warranty because you will need it.
4 people found this review helpful.
May 20, 2016
Great
0 people found this review helpful.
May 19, 2016
5
Many contacts. They had the nicest pictures for the car!
0 people found this review helpful.
May 18, 2016
Cars were overpriced, in less than good condition. Ie. Several were filthy and had broken windshields
7 people found this review helpful.
May 18, 2016
Straightforward.
1 people found this review helpful.
May 18, 2016
I'll give them one star for calling but that's where it ends. I talked to a salesperson about the LR4, I was interested in. I was straight & honest upfront with where I needed to be in price (we were only off by a few numbers) I even gave all my info over the phone to make this deal happen. Talked about shipping etc. The sales person NEVER called me back! Guess they didn't need the sale and the SUV is still on their lot.
6 people found this review helpful.
May 15, 2016
Dealer responsive and helpful.
0 people found this review helpful.
May 10, 2016
They were responsive and eager to serve but their current inventory was limited in what we were looking for - we found what we wanted elsewhere.
1 people found this review helpful.
May 10, 2016
Overall great experience. Sometimes they promise things after purchase that they can't deliver though, so watch out. But overall it's a great dealership. Low prices, great service.
1 people found this review helpful.
May 9, 2016
We went to this dealer last week. The sales person is polite, but with not much Luxury Car experience. When we talked about the price of the car, the manager is not in the office. But, the sales person's supervisor was there. He has been so ruled & madness to us. I am not sure if this is the way they are supposed to treat their customer. We will never go back again.
4 people found this review helpful.
Apr 23, 2016
Great customer service.
0 people found this review helpful.
Apr 19, 2016
Great experience!!!
0 people found this review helpful.
Apr 19, 2016
Cutiger1996
Fast response. Car I inquired about was not available. Provided me additional options to consider but ultimately purchased at a different dealership.
2 people found this review helpful.
Apr 17, 2016
While their selection of vehicles is great, they are unwilling to negotiate at all for any vehicles on their lot.
3 people found this review helpful.
Apr 14, 2016
Car had a couple of defects, Like car liking and some others, I point those issues and they say they would fix them, I went back another day to drive the car and check if the issues were solved and apparently they didn't, sales person was embarrassed,seems like even they know the issues of cars they still put them for sale with out any discount or disclosure about it. Not good attention not good experience....
3 people found this review helpful.
Apr 11, 2016
I liked the sale professional but the trade in value on my car killed the deal. They low balled it so I left. Another dealer beat their number by 2x and reduced the selling price in the model I was looking at by $7 K. ALM TRUED TO MATCH BUT TOO LITTLE TO LATE. They would have had the deal with a reasonable offer.
3 people found this review helpful.
Apr 11, 2016
It was good the sell man call the next day and told me the car was sold..
2 people found this review helpful.
Apr 10, 2016
There are excellent.I'll go back again .
0 people found this review helpful.
Apr 10, 2016
Professional
0 people found this review helpful.
Apr 9, 2016
Good customer service
0 people found this review helpful.
Apr 5, 2016
The Dealership Manager was very friendly and easy to talk to. He exhibited great customer service.
2 people found this review helpful.
Apr 3, 2016
Thunder7229
Never nice message,unfortunately the car was sold.
1 people found this review helpful.
Mar 27, 2016
Did not answer the question that I originally asked. Just sent me the automated responses and wanted me to come into the dealer without answering the first question I asked. If they won't answer the first question I ask them, I ignore all their other e-mails! I don't care about anything a dealer has to say other than the answer to the questions I ask.
3 people found this review helpful.
Mar 21, 2016
mgandonie
5
Excellent Salesmen: Tim and Bella.
0 people found this review helpful.
Mar 19, 2016
Good overall experience. Salesman was very helpful and informative.
0 people found this review helpful.
Mar 16, 2016
salesman was very informative
0 people found this review helpful.
Mar 15, 2016
Awesome customer service
0 people found this review helpful.
Mar 15, 2016
Belle_et_cerveau
They are not willing to negotiate AT ALL. If you have a certain budget in mind, I would not recommend them because they wont be very helpful.
2 people found this review helpful.
Mar 14, 2016
Awesome dealership to buy from
0 people found this review helpful.
Mar 9, 2016
Great. Very fast response and a great experience with ALM
1 people found this review helpful.
Mar 6, 2016
Okay contact but listed transmission type was wrong.
2 people found this review helpful.
Mar 3, 2016
Found the RX I was looking for. Great price, really great price. I was ready to buy. Test drove car late in day, thought about it over night, contacted salesman next day at 11 am, told him I would be there to buy car in 20 min., salesman says car is ready, when I got there my salesman not to be found, another salesman tells me car is sold. I said I just called 20 min. ago, next day car is still for sale, so I acted like new customer, car is available still. This is a classic bait and switch. I should have known. All the red flags were there, dealership looks more like a sweat shop, found several cars that look like bait and switch type on Car Gurus, I had been told of a similar experience from my inlaw, they switched salesman on me three times. These are all RED FLAGS! If I were IRS, they would be audited. Not much you can do in a case like this. After all it is only wasted time - no money lost. These guys are your typical used car salesman Joke! Save time don't use these guys unless you want to play their game.
5 people found this review helpful.
Mar 1, 2016
amshutt2597
Made appointment to see a car at 1:00 PM on a Friday. Told them I was driving 60 miles to see it. Got a call a 12:30PM that the car was in the shop but they had other cars to show me. Old "Bait And Switch". Luckily, I had a back up plan with another dealer.
4 people found this review helpful.
Feb 26, 2016
kelley7494
Showed ma a car that was filthy!
4 people found this review helpful.
Feb 21, 2016
hmmm they called but not really interested in making a sale!