ALM Gwinnett

They need to remove vehicles that have been sold so others wont waste there time. Especially when it's being sold for more than a week

Wanted to give me the lowest price possible on my trade in. Was very interested in one of their vehicles and it's a shame they couldn't get me where I needed to be. Other than that Mike was very sweet.

They were awesome. Got to know the Sales manager. Just disappointed that the car I was interested in got sold when I missed a message. I hope to do business with them in the future since I'm still looking

Great! When it comes to looking for what you want low miles and reasonable prices!

Shirley was very courteous and I got the best deal from ALM.

I got a response from dealer promptly.

Several people contacted me from the dealership...seems confused on which agent should work with me

Everything was great

quick response

I was told that vehicle was available but when I got there the following day the vehicle was sold

Called several times. Professional and ccurteous

Had a good experience. The sales person showed and compared many cars which was very useful in deciding. Unfortunately, they did not have the one according to my preferences. So ending up buying elsewhere.

Good selection, but had to wait in the showroom about 10 minutes before anyone would serve me! Great selection of cars, however, decided to buy elsewhere!

They did reach out and I told them I am very serious about buying this particular make and model but their price was way too high. I never heard back after I stated that. What's so bad is.....I'm even local. I'm having more conversations with dealers out of state than here locally!!

Car damaged outer body (driver door & rear end), broken rear ash tray & cup holder inside, car very dusty inside (as if drove through field with windows open), engine had loud ticking sound under hood when started. Walked out 15 minutes after my arrival.

Very responsive!

Staff was very friendly. However, the car I went to test drive was fairly dirty even though they knew I was coming in. I did not buy the car. This dealership is not very flexible on their pricing and they exaggerated the features it had!

Good old trick of advertising a good car for a low price just to lure people in... Contacted them, never got an answer so I decided to stop by... of course the vehicle was "just sold"...

Vehicle was gone before I could get a chance to visit. They should work to remove cars faster from sites once they're sold. It seemed as if they kept the car posted so people would call and they could try to sell you something totally different. If I'm in the market for a car I already know ideally what I want. You either have the car(s) I want or you don't.

okay!-would not drop one penny on car I was interested in!!

They did a great job working with me and contacted me immediately, however I did not buy a vehicle from them.

Im still waiting on a refund check for an over payment that i was charged for

Im not sure where to start--This was the scariest ALM site ever---the cars were dirty:bird poop on a lot of vehicles, one truck had a bag of cookies in it- -another truck had stagnant water in the truck beds w/ odor present along w/ cobwebs all over the truck. Although the salesperson was present he had no idea where vehicles even were on site let alone the one I was inquiring about. Keys to the vehicles could not be found for a test drive. Even if I had found the vehicle of my dreams I was not going to purchase it at that site do to the "sketchy" feeling the place brought. To me if you are trying to sell vehicles they should atlas be cleaned esp if an appt was made!! Trust you me---I will be talking about this for a long time--"Buyer Be Aware" PS--the word is out because another ALM salesman from another location stated "Oh you went there, that place is no good" when heard of my visit to the Pleasant Hill Rd Site in Duluth!!

Dealer contacted me several times via phone and internet. Very courteous and helpful

Great experience

This was a good sales experience. Everyone was nice and very helpful. The vehicle was of great quality. I would recommend everyone to visit ALM Gwinnett.

The team work hard to get me the price, vehicle and financing in wanted. They had some challenges to overcome with my needs and still their determination flew much higher those obstacles. Thx Michael.

Awful Manager and very unprofessional. Send me email from his personal email after his work hours at 9.30 because he didn't like my offer. (Two times) I called the dealership to complain and asked for GMT to call me back he never did. That tell you about the management at this place.

Jeff contacted me, sent pictures, although the car sold one day prior to me having my appointment.

Saleman (woman) didnt have the exprience She couldnt tell me about the car and then lots of problem opening the computer programs

Great car and a good deal

My experience was great from beginning to end.sales personnel very professional on the phone and in person.my wife and I drove three and half hours to purchase a vehicle,and we did thanks to Christine & Tim

Set up for a test drive just to go up there and have them tell me the car was sent to auction. No email no call no nothing. Will not be buying from ALM

Dealer responded quickly, but indicated vehicle was sold and it continued to show online.

Thought the floor manager was helpful and gave some good insight into quality of cars. Salesperson was good at the art of selling while test drive. Finance leaves much to be desired. Be honest (stretch) to avoid leaving a bad taste in someone's mouth. Did not want to return my down payment after deal did not go through after telling me I was approved, then nickeled and dimes me until the end. Soon as I asked to speak to a Sr. Manager or owner, then was I given back my deposit. In two separate charge backs to my bank account, rather than the check he said I was waiting on for them to cut. Never will I recommend or shop with them again. Finance experience was way too shady!

Followed up with me and was very helpful and friendly.

ALM Gwinnett has made contact with me several times. Nate has been helpful even though we didn't settle on a price. I would contact again if I don't find the vehicle i'm searching for.

Excellent

Dealership has an out of state doc fee that exceeds $800. To suggest mildly that this fee is excessive and greedy speaks to the broader issues of dealing with car dealerships who motivate only for profit, not the customer. I have heard the rep of Atlanta car dealers charging excessive fees extra to the purchase of a car and one salesperson told that car dealers are only following state laws . No such law exists and if it were would not consider Atlanta for my car purchasing..

Drove 3 hours away to look at a vehicle and scheduled a test drive. Little did I know they sold the week before and the guy told me it was still available the night before I made the drive. Nothing I saw online was in the lot either. I read a bad review about them that said the same thing I'm saying and I overlooked it thinking they were lying... They weren't.

The dealer was pleasant. I was disappointed learning the car I chosen was not in Stock after seeing them online. I feel ALM need to update their website on a continuous basis.

Vehicle had transmission problems not able to look at, salesman tried to sell me total different car.

Salesman and dealership were very personable and helpful. They mistakenly provided the incorrect CarFax but were very apologetic regarding the error. It did require some renegotiation after it was identified.

Great customer service but price was too high and won't go down

I asked several questions via email and they only wanted to contact me via phone and didn't answer the questions that I had.

Great first contact and impression when we visited, but no follow-up after to assist us in our search.

The original car I went to see had been sold...but they tried to get me to buy a nissan altima for $1900. that salesman said they could fix all the problems on the car for $4000. The rest of my budget.

They had the car on the website but its been sold out for months. They still got the car post online. Idk they do that for.

Not a pleasant trip to this dealership. Had an appointment to buy a car. After arrivalI could not get immediate help, then it took them over two hours to find the car. Not Happyat all.

Great experience

After the first response call to me, never heard from the dealer again.

The email I received was attentive to my requests as was the follow up. I felt this was not evasive but let me know they are there to help.

No salesperson ever approached me when I arrived. I looked at the car and left.

Rude. Ignored me. When finally someone asked if I needed assistance, I said yes. Was looking for a 450 gl. When I asked for keys to view inside and for a test drive, he had the nerve to ask me if I was interested in buying a car. If I wasn't in the market for a car, I would not have been looking. Anyway, I ended up with a 2014 450 gl for a great price.

Good

Great people, They all made sure I was taken care of and made sure I got the best deal on my purchase....Shout out to Shirley, Lee and Pac Man.

Very quick response.

Dealer provided me with info requested but I indicated I was in the early stages of car shopping so they have left me alone (a great thing).

Very professional, I found another car I liked better.

Every one was very pleasant.

I tested a car on a sunday but my credit application didn't went through and when I came back on tuesday I was told the car that I had reviewed was sold since a week before eventhough it was still there. I felt like they were trying to sell me the car they wanted and not the one I wanted.

They were very accommodating and responsive.

called sales person and he was at lunch said he would call back in 10 min . never received that call back, felt as though I was brushed off.

Garrett was awesome! Kevin, finance guy was great as well

Quick call back and willing to help me get in the car i wanted

Did everything they promised!!! The only thing is that they should have been a bit more detailed in the car detail, looked like a rush job, besides that excellent!!!!!!

I love my new car! Amazing customer service! Shoutout to Leroy, Adam & Eric :)

I had a GREAT experience with ALM in Gwinnett. I went in, saw and conquered all in one day! I got a great car at an even better price and all with a smile from the employees at ALM. Thank you!

I was treated with kindness and professionalism. i test drove the car; purchased it and took it home the same day - service was great and my sales representative was fantastic. If you want great service and fair treatment - contact Ms. Dallas!!

Quick response to all my questions and concerns and very friendly.

Bought my car from this dealer but I don't think they liked the fact that I came pre-approved,in the end they said their finance company had better rates .I asked questions ,I got the car I wanted but I do have some buyers remorse

Call back fast,and gave me useful info on vehicle.

Good response

Deal was as discribed

Promised pictures never delivered never followed up

I car was sold before I got there and there was no phone call prior to arrival. Didn't need to drive through all that traffic for nothing.

I made an appointment per their request. I showed up on time, but it took over 30 minutes for them to show me the one car I was there to see. The car was out of gas, the battery was dead, and the car was not clean.

Great !

They were quick to respond and informative

Receptionist when we called was awful, curt and unhelpful ( we got lost) but the salesman Leroy was excellent. Helpful, friendly and attentive.

Very responsive and customer focused. Their selection of vehicles is extremely impressive. Ms. Dallas took great care listen to my priorities and match me up with the right vehicle efficiently and with the highest level of professionalism. This was the case from the beginning of the buying experience through the end of the process with the leasing and finance manager. Excellent!

Great

All went well. Great Customer service.

Responded but I did not buy

very good

Excellent , good follow up

I did not buy the car from them, but they did a good job and were very upfront during the car buying process. My only problem was the phone calls vs emails. Buying from the ineternet sales department should mean more emails and less phone calls.

Dealership responed to my inquiry right away.

Car already sold. Website not updated

The dealer contacted me the day of my online inquiry and, we scheduled a visit for the next day. However, the sales agent failed to tell me that the vehicle was in the body shop and would not be available for inspection. Therefore, I wasted 1.5 hours traveling to and from the dealership in Friday traffic.

It took a long time to get assistance from a salesman. We tried paying cash for the vehicle and still through poor communications the transaction didn't occur. This dealership is going to lose a great deal of business because of poor judgement.

Very prompt with contact.

Contacted me right away.

Received automated email same day; automated text next day. I contacted dealer same day but car had been sold; site takes a few days to update per salesman.

I was told they move 3500 cars a month they dont need me.

I drove this 911 Carrera S and almost bought it until I read the CarFax. This vehicle went through major repairs such as replacement of front axle and engine/transmission, and the list goes on. If someone were to buy this vehicle they better purchase a premium extended warranty because you will need it.

Great

Many contacts. They had the nicest pictures for the car!

Cars were overpriced, in less than good condition. Ie. Several were filthy and had broken windshields

Straightforward.

I'll give them one star for calling but that's where it ends. I talked to a salesperson about the LR4, I was interested in. I was straight & honest upfront with where I needed to be in price (we were only off by a few numbers) I even gave all my info over the phone to make this deal happen. Talked about shipping etc. The sales person NEVER called me back! Guess they didn't need the sale and the SUV is still on their lot.

Dealer responsive and helpful.

They were responsive and eager to serve but their current inventory was limited in what we were looking for - we found what we wanted elsewhere.

Overall great experience. Sometimes they promise things after purchase that they can't deliver though, so watch out. But overall it's a great dealership. Low prices, great service.

We went to this dealer last week. The sales person is polite, but with not much Luxury Car experience. When we talked about the price of the car, the manager is not in the office. But, the sales person's supervisor was there. He has been so ruled & madness to us. I am not sure if this is the way they are supposed to treat their customer. We will never go back again.

Great customer service.

Great experience!!!

Fast response. Car I inquired about was not available. Provided me additional options to consider but ultimately purchased at a different dealership.

While their selection of vehicles is great, they are unwilling to negotiate at all for any vehicles on their lot.

Car had a couple of defects, Like car liking and some others, I point those issues and they say they would fix them, I went back another day to drive the car and check if the issues were solved and apparently they didn't, sales person was embarrassed,seems like even they know the issues of cars they still put them for sale with out any discount or disclosure about it. Not good attention not good experience....

I liked the sale professional but the trade in value on my car killed the deal. They low balled it so I left. Another dealer beat their number by 2x and reduced the selling price in the model I was looking at by $7 K. ALM TRUED TO MATCH BUT TOO LITTLE TO LATE. They would have had the deal with a reasonable offer.

It was good the sell man call the next day and told me the car was sold..

There are excellent.I'll go back again .

Professional

Good customer service

The Dealership Manager was very friendly and easy to talk to. He exhibited great customer service.

Never nice message,unfortunately the car was sold.

Did not answer the question that I originally asked. Just sent me the automated responses and wanted me to come into the dealer without answering the first question I asked. If they won't answer the first question I ask them, I ignore all their other e-mails! I don't care about anything a dealer has to say other than the answer to the questions I ask.

Excellent Salesmen: Tim and Bella.

Good overall experience. Salesman was very helpful and informative.

salesman was very informative

Awesome customer service

They are not willing to negotiate AT ALL. If you have a certain budget in mind, I would not recommend them because they wont be very helpful.

Awesome dealership to buy from

Great. Very fast response and a great experience with ALM

Okay contact but listed transmission type was wrong.

Found the RX I was looking for. Great price, really great price. I was ready to buy. Test drove car late in day, thought about it over night, contacted salesman next day at 11 am, told him I would be there to buy car in 20 min., salesman says car is ready, when I got there my salesman not to be found, another salesman tells me car is sold. I said I just called 20 min. ago, next day car is still for sale, so I acted like new customer, car is available still. This is a classic bait and switch. I should have known. All the red flags were there, dealership looks more like a sweat shop, found several cars that look like bait and switch type on Car Gurus, I had been told of a similar experience from my inlaw, they switched salesman on me three times. These are all RED FLAGS! If I were IRS, they would be audited. Not much you can do in a case like this. After all it is only wasted time - no money lost. These guys are your typical used car salesman Joke! Save time don't use these guys unless you want to play their game.

Made appointment to see a car at 1:00 PM on a Friday. Told them I was driving 60 miles to see it. Got a call a 12:30PM that the car was in the shop but they had other cars to show me. Old "Bait And Switch". Luckily, I had a back up plan with another dealer.

Showed ma a car that was filthy!

hmmm they called but not really interested in making a sale!

dealer responded but only greeting and no information of vehicle what I requested

They were definitely persistent, but when I went to look at the car, the salesman questioned my integrity because HE read the odomoter in my car wrong and accused me of changing the numbers from when I bought it. I said, "You need to look at that again." To which he replied, "Oh my eyes are bad." Definitely had the wrong approach from the beginning. Then they lowballed me on a price for my car. When I asked for my keys, he got upset. Then the manager called me to make a deal the next morning. Would not recommend AT ALL.

Same problem as the last dealer I contacted, fast response but again claim car was sold yesterday. Are there no honest dealers left in Atlanta? This is pathetic.

Prompt response to inquiries

Sales team did respond. However, was not what I was searching for.

Timely response and follow-up. Decided to purchase elsewhere because the vehicle that I wanted and within my budget was at another dealership.

Doesn't really seem like they are interested in selling cars. Went to see jeep, wasn't there. The sales rep said he would call when he could locate it. Had to call him back later in the week. He eventually texted to let me know that the car was on premises.

Good experience with salesman, but cars weren't as nice as elsewhere.

They called and asked about my preferences. Said would check inventory. That was several days ago. Have not heard from again.

I was working with a salesman and then just never heard another word so I brought my business elsewhere.

I would rate the dealer a 4 star As for as the price of the vehicle I feel that it is over priced

Notified that I was coming to look at vehicle. Took 20 minutes to get vehicle ready when I got there then the vehicle did not have any gas in it. Was unable to take vehicle on interstate and sales representative was in knowledgeable about vehicle.

Received a timely call back, but was passed on to another sales rep on the day of the test drive, and the car looked as if it had had damage that didn't show up on the carfax report.

got a prompt response to the inquiry, set up a test drive right away, car was priced fairly but a little rough, asked salesman to email me a purchase order for review as i was going to look at a couple of other cars and then make decision. never heard back from him. office manager followed up week or two later, but had bought elsewhere by then.

Dealer responded, car was sold and they found another one that fit what I wanted.

Mr. Gerald Wilkins was great. We drove several different cars till we found the one. The manager worked with us to make the deal happen. Thanks ALM.

Salesperson was very attentive and courteous. Called several times and tried to make an appointment. So I decided not to get the car because it had 3 previous owners.

very honest, dependable. Did what they promised and what I asked

When considering the purchase of a vehicle from ALM, I asked for the best numbers they could give me. The dealer offered way below the value of my trade in. After I bought another vehicle at a different dealer, I was told that ALM would have matched what I was offered at the other dealer.

Shirley has been great, continues to follow up to see if I've found a car

I heard from a salesman that same day. Tried explaining my situation over the phone. He told me that he was closing out a deal right now and would call me back at 6 pm. That was the last I heard from them.

Excellence

Easiest car buying experience ever! I got a great trade in value too.

they responded a day later.To tell me the car was sold.

Disorganized and very competitive with sales persons in the dealership. Sales manager was not easy to deal with. Prices too high

Awesome people to work with! Luiz is great!

I have not yet buy the car or visit the dealer yet, but over the phone SUNNY is seem very enthusiasm to his customer.

First honest car dealer I've ever met. Ever!

Great environment,Sales professional was patient and knowledgeable. I look forward to our next experience.

The dealer did contact me, and attempted to get me in to see the vehicle. However, I am 200 miles away , and before I could arrange to travel there, the vehicle sold. Melvin was very courteous and knowledgeable though, and promised to continue searching for just the right QX56 for me. I rated them good and not excellent only because I've only worked with them over the one phone. I have not had an opportunity to visit the dealership yet.

Ad showed truck was available, but dealer stated it had been "recently sold".

Vehicle was sold prior to my inquiry.

Shanta Washington and the finance manager were awesome..got a better rate and excellent service...would buy from them again...

The sales person and the finance personnel done an excellent job in trying to meet my needs to purchase the car I wanted. Thanks Again, Sunny and Bryan

Only communicated via email. I expected so much better.

Very professional ... seemed to really care about my concerns of what I was seeking in a luxury car.