ALM Gwinnett

2520 Pleasant Hill Rd
Duluth, GA 30096

Sales: (678) 647-7105

Today 9:00am - 9:00pm
(Open Now)
Show business hours

New Search

Filter Results

listing

Price

- Loading...

Mileage

- Loading...
(clear)

Make/Model/Trim

Loading...
Show all trims ↓ Show fewer trims ↑

Days on Market

- Loading...

Recent Listings

Vehicle History

Vehicle history data provided by Experian AutoCheck. This data, and any reliance on it, is subject to the AutoCheck Terms and Conditions and the CarGurus Terms of Use
Hide vehicles with:

Photos

Price Drops

Text Search

Nationwide Shipping


First Previous
Loading...
Next
Featured Listings
https://static.cargurus.com/images/forsale/2017/05/10/05/20/2015_ford_explorer-pic-8854686678218094082-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Duluth, GA 30096

Great Deal
$5,122 BELOW
CarGurus IMV of $27,912

Price: $22,790

Mileage: 35,121

Location: Duluth, GA 30096

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2015 Ford Explorer XLT 4WD for sale - $22,790, 35,121 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/09/24/16/32/2008_dodge_charger-pic-8854767158673047284-152x114.jpeg

2014 Lexus ES 350 Sedan Used Cars in Duluth, GA 30096

Great Deal
$4,845 BELOW
CarGurus IMV of $27,535

Price: $22,690

Mileage: 10,106

Location: Duluth, GA 30096

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Obsidian Description: Used 2014 Lexus ES 350 Sedan for sale - $22,690, 10,106 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/04/21/05/04/2015_ford_explorer-pic-8501903130079451166-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Duluth, GA 30096

Great Deal
$4,788 BELOW
CarGurus IMV of $26,278

Price: $21,490

Mileage: 45,555

Location: Duluth, GA 30096

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2015 Ford Explorer XLT 4WD for sale - $21,490, 45,555 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/09/23/05/38/2014_gmc_acadia-pic-8261061741180003790-152x114.jpeg

2014 GMC Acadia SLE2 AWD Used Cars in Duluth, GA 30096

Great Deal
$2,970 BELOW
CarGurus IMV of $24,358

Price: $21,388

Mileage: 34,309

Location: Duluth, GA 30096

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Cyber Gray Metallic Description: Used 2014 GMC Acadia SLE2 AWD for sale - $21,388, 34,309 miles with Backup Camera
https://static.cargurus.com/images/forsale/2017/09/20/05/12/2013_buick_regal-pic-1874923529004045189-152x114.jpeg

2013 Buick Regal GS Turbo Used Cars in Duluth, GA 30096

Great Deal
$3,545 BELOW
CarGurus IMV of $18,035

Price: $14,490

Mileage: 42,444

Location: Duluth, GA 30096

Average time on market: 73 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2013 Buick Regal GS Turbo for sale - $14,490, 42,444 miles with Navigation System, Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/09/07/05/39/2014_ford_explorer-pic-5416909350750784509-152x114.jpeg

2014 Ford Explorer XLT 4WD Used Cars in Duluth, GA 30096

Great Deal
$3,880 BELOW
CarGurus IMV of $26,045

Price: $22,165

Mileage: 35,460

Location: Duluth, GA 30096

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Description: Used 2014 Ford Explorer XLT 4WD for sale - $22,165, 35,460 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/09/24/16/32/2008_dodge_charger-pic-8854767158673047284-152x114.jpeg

2014 Dodge Journey SE Used Cars in Duluth, GA 30096

Great Deal
$2,963 BELOW
CarGurus IMV of $9,962

Price: $6,999

Mileage: 102,786

Location: Duluth, GA 30096

Average time on market: 29 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Not Specified Description: Used 2014 Dodge Journey SE for sale - $6,999, 102,786 miles
https://static.cargurus.com/images/forsale/2017/07/11/04/54/2007_gmc_yukon_xl-pic-4683610160702576268-152x114.jpeg

2007 GMC Yukon XL Denali 4WD Used Cars in Duluth, GA 30096

Great Deal
$3,785 BELOW
CarGurus IMV of $13,560

Price: $9,775

Mileage: 166,506

Location: Duluth, GA 30096

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Gold Mist Metallic Description: Used 2007 GMC Yukon XL Denali 4WD for sale - $9,775, 166,506 miles with Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/07/07/05/15/2014_buick_enclave-pic-7304112043519176432-152x114.jpeg

2014 Buick Enclave Leather AWD Used Cars in Duluth, GA 30096

Great Deal
$3,018 BELOW
CarGurus IMV of $28,268

Price: $25,250

Mileage: 29,927

Location: Duluth, GA 30096

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Carbon Black Metallic Description: Used 2014 Buick Enclave Leather AWD for sale - $25,250, 29,927 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/09/16/04/52/2013_land_rover_range_rover_sport-pic-4468890255149866457-152x114.jpeg

2013 Land Rover Range Rover Sport HSE LUX Used Cars in Duluth, GA 30096

Great Deal
$4,553 BELOW
CarGurus IMV of $35,743

Price: $31,190

Mileage: 51,507

Location: Duluth, GA 30096

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2013 Land Rover Range Rover Sport HSE LUX for sale - $31,190, 51,507 miles with Sport Package, Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2017/07/18/05/59/2015_lincoln_navigator-pic-4578045657177389532-152x114.jpeg

2015 Lincoln Navigator L 4WD Used Cars in Duluth, GA 30096

Great Deal
$5,383 BELOW
CarGurus IMV of $37,533

Price: $32,150

Mileage: 68,277

Location: Duluth, GA 30096

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2015 Lincoln Navigator L 4WD for sale - $32,150, 68,277 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/09/09/16/29/2013_lexus_es_350-pic-775019982350622190-152x114.jpeg

2013 Lexus ES 350 Sedan Used Cars in Duluth, GA 30096

Great Deal
$3,133 BELOW
CarGurus IMV of $26,023

Price: $22,890

Mileage: 8,264

Location: Duluth, GA 30096

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Obsidian Description: Used 2013 Lexus ES 350 Sedan for sale - $22,890, 8,264 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/03/23/05/18/2014_cadillac_ats-pic-293416574064148125-152x114.jpeg

2014 Cadillac ATS 2.0T Luxury Used Cars in Duluth, GA 30096

Great Deal
$3,315 BELOW
CarGurus IMV of $21,105

Price: $17,790

Mileage: 33,245

Location: Duluth, GA 30096

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Coast Metallic Description: Used 2014 Cadillac ATS 2.0T Luxury for sale - $17,790, 33,245 miles with Bluetooth, Backup Camera, Luxury Package
https://static.cargurus.com/images/forsale/2017/04/20/05/04/2016_lexus_is_300-pic-7952889364982778682-152x114.jpeg

2016 Lexus IS 300 AWD Used Cars in Duluth, GA 30096

Great Deal
$3,369 BELOW
CarGurus IMV of $33,659

Price: $30,290

Mileage: 9,994

Location: Duluth, GA 30096

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2016 Lexus IS 300 AWD for sale - $30,290, 9,994 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/08/30/05/03/2014_lexus_es_350-pic-3090960260532522925-152x114.jpeg

2014 Lexus ES 350 Sedan Used Cars in Duluth, GA 30096

Great Deal
$3,348 BELOW
CarGurus IMV of $24,748

Price: $21,400

Mileage: 24,904

Location: Duluth, GA 30096

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2014 Lexus ES 350 Sedan for sale - $21,400, 24,904 miles with Bluetooth, Sunroof/Moonroof
Please wait ...
All Listings
Please wait ...
Featured Listing
First Previous
Page # of #
Next

Filter your search criteria!

A large number of listings matched your criteria. You are seeing the top 2,000 listings.

All reviewers have been verified to have contacted this dealer – Learn More
Sep 24, 2017
Good price. Great customer service.
Is this review helpful? Yes | No
Sep 18, 2017
Shylanda
Great buying experience.
Is this review helpful? Yes | No
Sep 16, 2017
I received a prompt response including a phone call from the dealer.
Is this review helpful? Yes | No
Sep 12, 2017
quick response to all of my questions
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2017
GuruDWWSN
this dealer emailed me about the car I inquired about but it wasn't the right fit for me.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 6, 2017
Mattiejr
Responded in a timely manner and very helpful.
Is this review helpful? Yes | No
Sep 2, 2017
dakota_27402
Very punctual
Is this review helpful? Yes | No
Aug 31, 2017
I would not recommend this dealership for any purchases. They advertised 2 different cars at low prices and low miles. Spoke to them 1 hour before going in and they said they had the cars but when got there they 1 hour later they did not have either car but had another with higher miles and higher price. Once their not professional and it is all about paying another car. Beware !
11 of 11 people found this review helpful.
Is this helpful? Yes | No
Aug 30, 2017
Good follow up. We bought a car from a different lot, but they were very responsive to all my questions.
Is this review helpful? Yes | No
Aug 27, 2017
Good
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 26, 2017
Guru93RBQ
Fast and detailed information
Is this review helpful? Yes | No
Aug 24, 2017
Though I had a confirmed appointment, the car was already sold when I arrived. Disappointing.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 19, 2017
CCGuruforu
They were up front about everything.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 18, 2017
Great service but we just could not get together on a number.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 17, 2017
Miss_T
This car was filthy, smelly, and unappealing ! IT smelled like some animals along with pet hairs on the seats. I want impressed at all!
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2017
Had cordial contacts
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 14, 2017
Everyone at this location was great.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 13, 2017
Cars was priced at $19,775 called interested in buying and asked for the out the door price dealer(Mike) raised cash price of car $1,000 making it $20,775. I texted him back asking why is car priced lower online than the price he had sent me and sent the link to him showing car priced at $19,775 and never got a response
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Aug 11, 2017
If I could rate this dealer lower, I would. I inqiuerd about a vehicle, came in, test drove the car and agreed on a price. We negotiated the price based on work that I could see the vehicle needed, including several tires. The engine chamber and the interior of the car were filthy, which indicated they did little to no prep work before listing the car for sale. But that didn't bother me to the point of losing interest. However, I did requested to have a pre-purchase inspection, and they agreed. The car needed some basic maintenance items... radiator fluid, brake pads, rotors turned, etc, but nothing I'd consider a deal-breaker. When I returned the car to the dealership after the inspection, the higher level manager decided not to honor the agreed upon price. He was extremely rude and very aggressive and would only say that he wouldn't sign off on the price. That's just bad business...If we hadn't already ageed on the price, I wouldn't have wasted time and money getting an inspection. Learn a lesson from my experience, customer service, honoring commitments and plain common courtesy are not common with this company.be forewarned... Stay away from this place and spend your money with a company who appreciates your business.
20 of 20 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2017
Very helpful and efficient
Is this review helpful? Yes | No
Aug 9, 2017
We went to the Atlanta Luxury Motors and had an amazing experience they were really friendly and polite and showed us the best customer service Mike was our sales representative and he is amazing I recommend Atlanta Luxury Motors because of his customer service and he made us feel so welcome so did everybody else there they were all so friendly and very polite and greeted us from the time we got out the car very happy with the service
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 9, 2017
Guru9H855
Monica was very attentive and helpful in our car search! She was on top of things and easy to work with!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 8, 2017
Didnt go to the dealership but talked to 2 different associates only to realize that the price on the car on CarGurus was not the same as the price they told me on the phone. But what's funny is that, that same car has dropped $1000 from the time I talked to them. Wonder how hard it will still be to get this car now.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Aug 8, 2017
Friendly and Excellent cutomer service.
Is this review helpful? Yes | No
Aug 7, 2017
They actually called me to answer questions.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2017
GuruD4BYR
Inquired about a vehicle. I then received several contacts regarding the vehicle. The day of my appointment they contacted me several more times. I was literally around the corner and I talked to a sales associate. Once I arrive they tell me the vehicle went to auction that morning. I was not pleased with their service.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Aug 3, 2017
They contacted us promptly. No issues,
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2017
Gainesvillain
Good communication, but did not visit dealership itself.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2017
Poor experience, drove 140 miles and car didn't seem to match photos. The hood had been repainted and it was poorly done
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Jul 27, 2017
Michael Patton
The dealer contacted me several times, answered all of my questions. Unfortunately I decided to wait before I purchase another vehicle.
3 of 5 people found this review helpful.
Is this helpful? Yes | No
Jul 26, 2017
The dealer responded to my call and was very honest in letting me.know that the car was not in good condition and advised me to get something else. I can definetely appreciate that honesty
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 25, 2017
They need to remove vehicles that have been sold so others wont waste there time. Especially when it's being sold for more than a week
9 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you Scott for your feedback. We will make sure to take a look at this.
Jul 14, 2017
Guru5X57
Wanted to give me the lowest price possible on my trade in. Was very interested in one of their vehicles and it's a shame they couldn't get me where I needed to be. Other than that Mike was very sweet.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

We are happy to hear you had a good experience with Mike. It is a shame we were unable to come to an agreement as far as your trade. Perhaps we can still help you with your new vehicle. Please let us know how we can help.
Jul 12, 2017
They were awesome. Got to know the Sales manager. Just disappointed that the car I was interested in got sold when I missed a message. I hope to do business with them in the future since I'm still looking
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 12, 2017
Great! When it comes to looking for what you want low miles and reasonable prices!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 7, 2017
Shirley was very courteous and I got the best deal from ALM.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 5, 2017
I got a response from dealer promptly.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 5, 2017
GBRAD
Several people contacted me from the dealership...seems confused on which agent should work with me
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2017
Everything was great
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 2, 2017
quick response
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 6, 2017
Guru2KTQ
I was told that vehicle was available but when I got there the following day the vehicle was sold
11 of 12 people found this review helpful.
Is this helpful? Yes | No
Jun 4, 2017
Called several times. Professional and ccurteous
4 of 6 people found this review helpful.
Is this helpful? Yes | No
Jun 1, 2017
Had a good experience. The sales person showed and compared many cars which was very useful in deciding. Unfortunately, they did not have the one according to my preferences. So ending up buying elsewhere.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 1, 2017
Good selection, but had to wait in the showroom about 10 minutes before anyone would serve me! Great selection of cars, however, decided to buy elsewhere!
3 of 4 people found this review helpful.
Is this helpful? Yes | No
May 31, 2017
GuruJWPF
They did reach out and I told them I am very serious about buying this particular make and model but their price was way too high. I never heard back after I stated that. What's so bad is.....I'm even local. I'm having more conversations with dealers out of state than here locally!!
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

We are sorry to hear about this. Thank you for providing feedback. We will definitely look into this matter to improve our customer's experience. Hopefully, you will allow us to help you with your car buying needs in the future.
May 24, 2017
Car damaged outer body (driver door & rear end), broken rear ash tray & cup holder inside, car very dusty inside (as if drove through field with windows open), engine had loud ticking sound under hood when started. Walked out 15 minutes after my arrival.
18 of 19 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Wayne, we are sorry to hear you are not satisfied with your visit. Hopefully, you will allow us to earn back your business and provide excellent customer service.
May 17, 2017
Guru6YMZ
Very responsive!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 15, 2017
Staff was very friendly. However, the car I went to test drive was fairly dirty even though they knew I was coming in. I did not buy the car. This dealership is not very flexible on their pricing and they exaggerated the features it had!
15 of 15 people found this review helpful.
Is this helpful? Yes | No
May 12, 2017
Good old trick of advertising a good car for a low price just to lure people in... Contacted them, never got an answer so I decided to stop by... of course the vehicle was "just sold"...
13 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Viorel,

I am sorry you are unsatisfied. In order to provide fair business, our policy is first come first serve. We do however carry a large inventory of vehicles and can help you find the car of your dreams. Please feel free to contact us with any questions.
May 11, 2017
LCGamble
Vehicle was gone before I could get a chance to visit. They should work to remove cars faster from sites once they're sold. It seemed as if they kept the car posted so people would call and they could try to sell you something totally different. If I'm in the market for a car I already know ideally what I want. You either have the car(s) I want or you don't.
20 of 20 people found this review helpful.
Is this helpful? Yes | No
May 10, 2017
okay!-would not drop one penny on car I was interested in!!
8 of 8 people found this review helpful.
Is this helpful? Yes | No
May 6, 2017
GuruXNZD
They did a great job working with me and contacted me immediately, however I did not buy a vehicle from them.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
May 3, 2017
Im still waiting on a refund check for an over payment that i was charged for
11 of 11 people found this review helpful.
Is this helpful? Yes | No
May 2, 2017
GuruHTCD
Im not sure where to start--This was the scariest ALM site ever---the cars were dirty:bird poop on a lot of vehicles, one truck had a bag of cookies in it- -another truck had stagnant water in the truck beds w/ odor present along w/ cobwebs all over the truck. Although the salesperson was present he had no idea where vehicles even were on site let alone the one I was inquiring about. Keys to the vehicles could not be found for a test drive. Even if I had found the vehicle of my dreams I was not going to purchase it at that site do to the "sketchy" feeling the place brought. To me if you are trying to sell vehicles they should atlas be cleaned esp if an appt was made!! Trust you me---I will be talking about this for a long time--"Buyer Be Aware" PS--the word is out because another ALM salesman from another location stated "Oh you went there, that place is no good" when heard of my visit to the Pleasant Hill Rd Site in Duluth!!
23 of 24 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Customer service is paramount, so I apologize for any lack of service you experienced. We strive to be honest and fair with all services rendered. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 27, 2017
Dealer contacted me several times via phone and internet. Very courteous and helpful
3 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 25, 2017
prettycoffee
Great experience
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 24, 2017
This was a good sales experience. Everyone was nice and very helpful. The vehicle was of great quality. I would recommend everyone to visit ALM Gwinnett.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 20, 2017
GuruBZCC
The team work hard to get me the price, vehicle and financing in wanted. They had some challenges to overcome with my needs and still their determination flew much higher those obstacles. Thx Michael.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 14, 2017
Kadett_4132
Awful Manager and very unprofessional. Send me email from his personal email after his work hours at 9.30 because he didn't like my offer. (Two times) I called the dealership to complain and asked for GMT to call me back he never did. That tell you about the management at this place.
11 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for taking the time to provide feedback. Unfortunately, the service you received does not reflect the culture and standards of our dealership. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you encountered a negative experience. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 3, 2017
Jeff contacted me, sent pictures, although the car sold one day prior to me having my appointment.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 26, 2017
Saleman (woman) didnt have the exprience She couldnt tell me about the car and then lots of problem opening the computer programs
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 18, 2017
Great car and a good deal
Is this review helpful? Yes | No
Mar 15, 2017
My experience was great from beginning to end.sales personnel very professional on the phone and in person.my wife and I drove three and half hours to purchase a vehicle,and we did thanks to Christine & Tim
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 14, 2017
Set up for a test drive just to go up there and have them tell me the car was sent to auction. No email no call no nothing. Will not be buying from ALM
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

We work diligently to have a large inventory available for our customers. If the vehicle which you first saw is not available, we are happy to help you find what you desire.
Mar 13, 2017
Micka26
Dealer responded quickly, but indicated vehicle was sold and it continued to show online.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2017
Thought the floor manager was helpful and gave some good insight into quality of cars. Salesperson was good at the art of selling while test drive. Finance leaves much to be desired. Be honest (stretch) to avoid leaving a bad taste in someone's mouth. Did not want to return my down payment after deal did not go through after telling me I was approved, then nickeled and dimes me until the end. Soon as I asked to speak to a Sr. Manager or owner, then was I given back my deposit. In two separate charge backs to my bank account, rather than the check he said I was waiting on for them to cut. Never will I recommend or shop with them again. Finance experience was way too shady!
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. A down payment refund is always processed in these cases, however, there is a process in place which includes a processing time and refund to the original form of payment.
Mar 1, 2017
Followed up with me and was very helpful and friendly.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Feb 25, 2017
ALM Gwinnett has made contact with me several times. Nate has been helpful even though we didn't settle on a price. I would contact again if I don't find the vehicle i'm searching for.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2017
Excellent
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2017
Dealership has an out of state doc fee that exceeds $800. To suggest mildly that this fee is excessive and greedy speaks to the broader issues of dealing with car dealerships who motivate only for profit, not the customer. I have heard the rep of Atlanta car dealers charging excessive fees extra to the purchase of a car and one salesperson told that car dealers are only following state laws . No such law exists and if it were would not consider Atlanta for my car purchasing..
14 of 14 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Bob,

We apologize for any misunderstanding. Our Out of State fee is not anywhere near that amount. Depending on your State, there will be fees regulated by that State's Law. If you have any questions, please feel free to contact us by email at customerservice@almteam.com
Feb 16, 2017
Drove 3 hours away to look at a vehicle and scheduled a test drive. Little did I know they sold the week before and the guy told me it was still available the night before I made the drive. Nothing I saw online was in the lot either. I read a bad review about them that said the same thing I'm saying and I overlooked it thinking they were lying... They weren't.
26 of 26 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

We are sorry to hear that the initial vehicle you saw online was not available at the store. Our inventory moves quickly and therefore it is always a good idea to call in and verify that it is still available before driving to the dealership. That also allows us to provide better service by understanding each customer's needs.
Feb 12, 2017
The dealer was pleasant. I was disappointed learning the car I chosen was not in Stock after seeing them online. I feel ALM need to update their website on a continuous basis.
15 of 15 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for providing us with feedback. We will look into bettering our process to provide the most up to date inventory for our customers.
Feb 11, 2017
Vehicle had transmission problems not able to look at, salesman tried to sell me total different car.
11 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

It is ALM's ongoing effort to provide great vehicles to the consumer. Therefore if the vehicle you wanted was not available, we continue to work to find another car to meet your needs. Thank you for taking the time to provide us with feedback.
Feb 10, 2017
LadyParker
Salesman and dealership were very personable and helpful. They mistakenly provided the incorrect CarFax but were very apologetic regarding the error. It did require some renegotiation after it was identified.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 9, 2017
Great customer service but price was too high and won't go down
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 25, 2017
I asked several questions via email and they only wanted to contact me via phone and didn't answer the questions that I had.
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

ALM likes to take a personal approach. Telephone conversations are faster and can help us understand your car needs better.
Jan 12, 2017
Great first contact and impression when we visited, but no follow-up after to assist us in our search.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Jan 4, 2017
The original car I went to see had been sold...but they tried to get me to buy a nissan altima for $1900. that salesman said they could fix all the problems on the car for $4000. The rest of my budget.
12 of 12 people found this review helpful.
Is this helpful? Yes | No
Jan 3, 2017
Mesfn
They had the car on the website but its been sold out for months. They still got the car post online. Idk they do that for.
12 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

We are constantly trying to improve our process in order to provide the most up to date inventory to the consumer. Thank you for your feedback.
Dec 25, 2016
Not a pleasant trip to this dealership. Had an appointment to buy a car. After arrivalI could not get immediate help, then it took them over two hours to find the car. Not Happyat all.
14 of 14 people found this review helpful.
Is this helpful? Yes | No
Dec 13, 2016
Atthecross
Great experience
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 13, 2016
After the first response call to me, never heard from the dealer again.
11 of 11 people found this review helpful.
Is this helpful? Yes | No
Nov 24, 2016
The email I received was attentive to my requests as was the follow up. I felt this was not evasive but let me know they are there to help.
1 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Nov 20, 2016
No salesperson ever approached me when I arrived. I looked at the car and left.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Hello and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Nov 13, 2016
Rude. Ignored me. When finally someone asked if I needed assistance, I said yes. Was looking for a 450 gl. When I asked for keys to view inside and for a test drive, he had the nerve to ask me if I was interested in buying a car. If I wasn't in the market for a car, I would not have been looking. Anyway, I ended up with a 2014 450 gl for a great price.
11 of 14 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Hello Traci and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Oct 28, 2016
Good
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 27, 2016
Great people, They all made sure I was taken care of and made sure I got the best deal on my purchase....Shout out to Shirley, Lee and Pac Man.
2 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 26, 2016
Very quick response.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 23, 2016
Dealer provided me with info requested but I indicated I was in the early stages of car shopping so they have left me alone (a great thing).
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 23, 2016
Very professional, I found another car I liked better.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 23, 2016
Every one was very pleasant.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 13, 2016
I tested a car on a sunday but my credit application didn't went through and when I came back on tuesday I was told the car that I had reviewed was sold since a week before eventhough it was still there. I felt like they were trying to sell me the car they wanted and not the one I wanted.
4 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Hello Gustavo and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Oct 12, 2016
They were very accommodating and responsive.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 10, 2016
called sales person and he was at lunch said he would call back in 10 min . never received that call back, felt as though I was brushed off.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Daniel, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience with us. If you are still interested, I would very much like to speak with you further about your concerns. Cade Ekes Sales and Operations Manager 678-684-4444
Sep 29, 2016
Starreberhart
Garrett was awesome! Kevin, finance guy was great as well
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 28, 2016
Quick call back and willing to help me get in the car i wanted
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 28, 2016
Did everything they promised!!! The only thing is that they should have been a bit more detailed in the car detail, looked like a rush job, besides that excellent!!!!!!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 25, 2016
I love my new car! Amazing customer service! Shoutout to Leroy, Adam & Eric :)
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 21, 2016
I had a GREAT experience with ALM in Gwinnett. I went in, saw and conquered all in one day! I got a great car at an even better price and all with a smile from the employees at ALM. Thank you!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 19, 2016
I was treated with kindness and professionalism. i test drove the car; purchased it and took it home the same day - service was great and my sales representative was fantastic. If you want great service and fair treatment - contact Ms. Dallas!!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 16, 2016
KennyDisraili BenoitBrown
10
Quick response to all my questions and concerns and very friendly.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 11, 2016
Lewis854
Bought my car from this dealer but I don't think they liked the fact that I came pre-approved,in the end they said their finance company had better rates .I asked questions ,I got the car I wanted but I do have some buyers remorse
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 8, 2016
Call back fast,and gave me useful info on vehicle.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 3, 2016
Good response
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 31, 2016
Deal was as discribed
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 30, 2016
Promised pictures never delivered never followed up
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Hello William and thank you for bringing this to my attention. I am sorry about the miscommunication within our dealership. If you are still interested, please contact us so we can get you into the car of your dreams.  Cade Ekes Sales and Operations Manager 678-684-4444
Aug 29, 2016
I car was sold before I got there and there was no phone call prior to arrival. Didn't need to drive through all that traffic for nothing.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Rodger, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Aug 29, 2016
I made an appointment per their request. I showed up on time, but it took over 30 minutes for them to show me the one car I was there to see. The car was out of gas, the battery was dead, and the car was not clean.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Shawn, Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Aug 26, 2016
Great !
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 23, 2016
They were quick to respond and informative
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2016
Receptionist when we called was awful, curt and unhelpful ( we got lost) but the salesman Leroy was excellent. Helpful, friendly and attentive.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 8, 2016
Bigjsn
Very responsive and customer focused. Their selection of vehicles is extremely impressive. Ms. Dallas took great care listen to my priorities and match me up with the right vehicle efficiently and with the highest level of professionalism. This was the case from the beginning of the buying experience through the end of the process with the leasing and finance manager. Excellent!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2016
Great
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2016
All went well. Great Customer service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2016
Responded but I did not buy
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 29, 2016
very good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 29, 2016
Excellent , good follow up
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 18, 2016
I did not buy the car from them, but they did a good job and were very upfront during the car buying process. My only problem was the phone calls vs emails. Buying from the ineternet sales department should mean more emails and less phone calls.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 5, 2016
Dealership responed to my inquiry right away.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2016
Car already sold. Website not updated
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Michael, Thank you for bringing this to my attention. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 25, 2016
The dealer contacted me the day of my online inquiry and, we scheduled a visit for the next day. However, the sales agent failed to tell me that the vehicle was in the body shop and would not be available for inspection. Therefore, I wasted 1.5 hours traveling to and from the dealership in Friday traffic.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Mike, I am disappointed to learn of your dissatisfaction. I apologize for any inconveniences during your visit with us. For your inconvenience, we would like to send you a $20.00 Gas Card from QuikTrip. Please contact me ASAP, so that we can get your correct information. Again, I apologize for your wait time and I hope that we can one day service you in the future. Cade Ekes Operations Manager 678-684-4444
Jun 25, 2016
It took a long time to get assistance from a salesman. We tried paying cash for the vehicle and still through poor communications the transaction didn't occur. This dealership is going to lose a great deal of business because of poor judgement.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from ALM Gwinnett:

Hello Glenda and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 24, 2016
Very prompt with contact.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 12, 2016
Contacted me right away.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 6, 2016
TDHN
Received automated email same day; automated text next day. I contacted dealer same day but car had been sold; site takes a few days to update per salesman.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 2, 2016
I was told they move 3500 cars a month they dont need me.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
May 22, 2016
I drove this 911 Carrera S and almost bought it until I read the CarFax. This vehicle went through major repairs such as replacement of front axle and engine/transmission, and the list goes on. If someone were to buy this vehicle they better purchase a premium extended warranty because you will need it.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 20, 2016
Great
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 19, 2016
5
Many contacts. They had the nicest pictures for the car!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 18, 2016
Cars were overpriced, in less than good condition. Ie. Several were filthy and had broken windshields
3 of 4 people found this review helpful.
Is this helpful? Yes | No
May 18, 2016
Straightforward.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 18, 2016
I'll give them one star for calling but that's where it ends. I talked to a salesperson about the LR4, I was interested in. I was straight & honest upfront with where I needed to be in price (we were only off by a few numbers) I even gave all my info over the phone to make this deal happen. Talked about shipping etc. The sales person NEVER called me back! Guess they didn't need the sale and the SUV is still on their lot.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
May 15, 2016
Dealer responsive and helpful.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 10, 2016
They were responsive and eager to serve but their current inventory was limited in what we were looking for - we found what we wanted elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 10, 2016
Overall great experience. Sometimes they promise things after purchase that they can't deliver though, so watch out. But overall it's a great dealership. Low prices, great service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 9, 2016
We went to this dealer last week. The sales person is polite, but with not much Luxury Car experience. When we talked about the price of the car, the manager is not in the office. But, the sales person's supervisor was there. He has been so ruled & madness to us. I am not sure if this is the way they are supposed to treat their customer. We will never go back again.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 23, 2016
Great customer service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 19, 2016
Great experience!!!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 19, 2016
Cutiger1996
Fast response. Car I inquired about was not available. Provided me additional options to consider but ultimately purchased at a different dealership.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 17, 2016
While their selection of vehicles is great, they are unwilling to negotiate at all for any vehicles on their lot.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 14, 2016
Car had a couple of defects, Like car liking and some others, I point those issues and they say they would fix them, I went back another day to drive the car and check if the issues were solved and apparently they didn't, sales person was embarrassed,seems like even they know the issues of cars they still put them for sale with out any discount or disclosure about it. Not good attention not good experience....
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2016
I liked the sale professional but the trade in value on my car killed the deal. They low balled it so I left. Another dealer beat their number by 2x and reduced the selling price in the model I was looking at by $7 K. ALM TRUED TO MATCH BUT TOO LITTLE TO LATE. They would have had the deal with a reasonable offer.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2016
It was good the sell man call the next day and told me the car was sold..
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2016
There are excellent.I'll go back again .
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2016
Professional
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 9, 2016
Good customer service
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2016
The Dealership Manager was very friendly and easy to talk to. He exhibited great customer service.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 3, 2016
Thunder7229
Never nice message,unfortunately the car was sold.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 27, 2016
Did not answer the question that I originally asked. Just sent me the automated responses and wanted me to come into the dealer without answering the first question I asked. If they won't answer the first question I ask them, I ignore all their other e-mails! I don't care about anything a dealer has to say other than the answer to the questions I ask.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2016
mgandonie
5
Excellent Salesmen: Tim and Bella.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 19, 2016
Good overall experience. Salesman was very helpful and informative.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 16, 2016
salesman was very informative
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2016
Awesome customer service
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2016
Belle_et_cerveau
They are not willing to negotiate AT ALL. If you have a certain budget in mind, I would not recommend them because they wont be very helpful.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 14, 2016
Awesome dealership to buy from
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2016
Great. Very fast response and a great experience with ALM
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2016
Okay contact but listed transmission type was wrong.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 3, 2016
Found the RX I was looking for. Great price, really great price. I was ready to buy. Test drove car late in day, thought about it over night, contacted salesman next day at 11 am, told him I would be there to buy car in 20 min., salesman says car is ready, when I got there my salesman not to be found, another salesman tells me car is sold. I said I just called 20 min. ago, next day car is still for sale, so I acted like new customer, car is available still. This is a classic bait and switch. I should have known. All the red flags were there, dealership looks more like a sweat shop, found several cars that look like bait and switch type on Car Gurus, I had been told of a similar experience from my inlaw, they switched salesman on me three times. These are all RED FLAGS! If I were IRS, they would be audited. Not much you can do in a case like this. After all it is only wasted time - no money lost. These guys are your typical used car salesman Joke! Save time don't use these guys unless you want to play their game.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 1, 2016
amshutt2597
Made appointment to see a car at 1:00 PM on a Friday. Told them I was driving 60 miles to see it. Got a call a 12:30PM that the car was in the shop but they had other cars to show me. Old "Bait And Switch". Luckily, I had a back up plan with another dealer.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 26, 2016
kelley7494
Showed ma a car that was filthy!
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 21, 2016
hmmm they called but not really interested in making a sale!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2016
RickLX
5
dealer responded but only greeting and no information of vehicle what I requested
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 16, 2016
They were definitely persistent, but when I went to look at the car, the salesman questioned my integrity because HE read the odomoter in my car wrong and accused me of changing the numbers from when I bought it. I said, "You need to look at that again." To which he replied, "Oh my eyes are bad." Definitely had the wrong approach from the beginning. Then they lowballed me on a price for my car. When I asked for my keys, he got upset. Then the manager called me to make a deal the next morning. Would not recommend AT ALL.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 15, 2016
Same problem as the last dealer I contacted, fast response but again claim car was sold yesterday. Are there no honest dealers left in Atlanta? This is pathetic.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 13, 2016
Prompt response to inquiries
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 12, 2016
Sales team did respond. However, was not what I was searching for.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 8, 2016
Timely response and follow-up. Decided to purchase elsewhere because the vehicle that I wanted and within my budget was at another dealership.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 7, 2016
Doesn't really seem like they are interested in selling cars. Went to see jeep, wasn't there. The sales rep said he would call when he could locate it. Had to call him back later in the week. He eventually texted to let me know that the car was on premises.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 5, 2016
attyralphhughes
Good experience with salesman, but cars weren't as nice as elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 4, 2016
They called and asked about my preferences. Said would check inventory. That was several days ago. Have not heard from again.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 28, 2016
I was working with a salesman and then just never heard another word so I brought my business elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 26, 2016
I would rate the dealer a 4 star As for as the price of the vehicle I feel that it is over priced
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 20, 2016
Notified that I was coming to look at vehicle. Took 20 minutes to get vehicle ready when I got there then the vehicle did not have any gas in it. Was unable to take vehicle on interstate and sales representative was in knowledgeable about vehicle.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 12, 2016
Received a timely call back, but was passed on to another sales rep on the day of the test drive, and the car looked as if it had had damage that didn't show up on the carfax report.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 8, 2016
got a prompt response to the inquiry, set up a test drive right away, car was priced fairly but a little rough, asked salesman to email me a purchase order for review as i was going to look at a couple of other cars and then make decision. never heard back from him. office manager followed up week or two later, but had bought elsewhere by then.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 5, 2016
Dealer responded, car was sold and they found another one that fit what I wanted.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 1, 2016
Mr. Gerald Wilkins was great. We drove several different cars till we found the one. The manager worked with us to make the deal happen. Thanks ALM.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 30, 2015
Salesperson was very attentive and courteous. Called several times and tried to make an appointment. So I decided not to get the car because it had 3 previous owners.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 29, 2015
very honest, dependable. Did what they promised and what I asked
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 25, 2015
When considering the purchase of a vehicle from ALM, I asked for the best numbers they could give me. The dealer offered way below the value of my trade in. After I bought another vehicle at a different dealer, I was told that ALM would have matched what I was offered at the other dealer.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 21, 2015
Shirley has been great, continues to follow up to see if I've found a car
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 13, 2015
I heard from a salesman that same day. Tried explaining my situation over the phone. He told me that he was closing out a deal right now and would call me back at 6 pm. That was the last I heard from them.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 7, 2015
Excellence
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 2, 2015
Easiest car buying experience ever! I got a great trade in value too.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 4, 2015
they responded a day later.To tell me the car was sold.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 2, 2015
Disorganized and very competitive with sales persons in the dealership. Sales manager was not easy to deal with. Prices too high
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2015
Awesome people to work with! Luiz is great!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 16, 2015
I have not yet buy the car or visit the dealer yet, but over the phone SUNNY is seem very enthusiasm to his customer.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 6, 2015
First honest car dealer I've ever met. Ever!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 30, 2015
Great environment,Sales professional was patient and knowledgeable. I look forward to our next experience.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 125 old reviews
Sep 20, 2015
The dealer did contact me, and attempted to get me in to see the vehicle. However, I am 200 miles away , and before I could arrange to travel there, the vehicle sold. Melvin was very courteous and knowledgeable though, and promised to continue searching for just the right QX56 for me. I rated them good and not excellent only because I've only worked with them over the one phone. I have not had an opportunity to visit the dealership yet.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2015
Ad showed truck was available, but dealer stated it had been "recently sold".
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 2, 2015
hurricaneman
75
Vehicle was sold prior to my inquiry.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 19, 2015
Shanta Washington and the finance manager were awesome..got a better rate and excellent service...would buy from them again...
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 18, 2015
The sales person and the finance personnel done an excellent job in trying to meet my needs to purchase the car I wanted. Thanks Again, Sunny and Bryan
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 17, 2015
Msldavis85
Only communicated via email. I expected so much better.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 31, 2015
Very professional ... seemed to really care about my concerns of what I was seeking in a luxury car.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 22, 2015
good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 8, 2015
Did a title search on one of their vehicles before going to buy. Found that the car had no previous owners even though it was 5years old. Called a salesman to inquire about this issue never heard back. I bought from somewhere else the same day.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 7, 2015
Dealer told me that they would give a better interest rate than credit union. Lied about rate to me and attempted to give me a price that was higher the amount quoted on the internet.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 7, 2015
very professional ..great experience
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2015
Fair, salesman knew very little about Jeeps. He had to get help from manager
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 8, 2015
Nothing special its a used car lot...
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 5, 2015
I told them not to run my credit.....they lied an said they didnt...
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 4, 2015
Made a trip for a truck that had been sold and, in fact, is still listed. They were just using it to get us in the door. They didn't have anything even comparable and they were rude! Hopefully they don't last long, not recommended.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 2, 2015
Would give 0 stars if the option was available! Do yourself a favor and RUN in the other direction! They're unprofessional, deceitful, and dishonest! The customer service is nonexistant
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 23, 2015
Cars have problems even though they provide "clean carfax's." Be wary of this place, the discounted price you'll pay will be offset by the amount of repairs you'll have to put in it later down the road.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 11, 2015
I snt messages without a returned message . I emailed one rep abt the price and they were very short.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 10, 2015
Good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 1, 2015
Drove out there after calling prior to and they said they sold it 5 days ago prior to me calling to see if it was available.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 7, 2015
great car buying experience ask for Steve fricks hassle-free very nice people to work with from top to bottom purchased my car from them and I'm very happy
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2015
Good customer service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 5, 2015
Sarah was helpful.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 1, 2015
Mataylor
No pictures of cars listed . Incorrect information about cars listed . I've contacted this dealer by phone and by internet . I spoke with two different salesmen and neither supplied me with the information is was requesting
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2015
It took over two weeks for them to reply to me.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 4, 2015
Even at the late hour of my arrival, Sean [[ the salesman ]] offered to make me some coffee, since the remains were limited.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 26, 2015
Great Service
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 26, 2015
Didn't feel the high pressure sales tactics that a lot of dealers employ. Everyone I met there was laid back, attentive, and tried their best to meet our needs
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 18, 2015
They wer very good and I didn't feel pressured to buy. The Sales Manager Mack and Sales Rep, Sunny were good to work with. They even ordered me 4new tires. I would buy from them again
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 11, 2015
went to dealer and purchased vehicle found on website, good experience.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 7, 2015
Very helpful and informative.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 30, 2014
even though my credit was not great I had a down payment but could not get a return call what was required
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 8, 2014
Showed up for a scheduled test drive but they did not have the keys so I wasn't able to drive. Told them I would come back on the weekend as I was heading out of town until then. They called me on Friday night and left a message asking if I was coming back out to look at the car again. I also noticed that they had dropped the price on Friday. When I followed up on Saturday, they told me the car had already sold on Thursday. This did not make sense as they had dropped the price on Friday as well as called me on Friday to see if I was coming back out on Saturday, Why would they have done that if the care had already sold earlier in the week. I tried to follow up again but got no response.
Is this review helpful? Yes | No
Dec 3, 2014
I did purchase the 2013 Lexus RX 350 from the dealer, and everything was as presented with the exception that their advertisement stated all major credit cards accepted. I only wanted to finance a certain amount I already had my check and I wanted to pay the rest on my credit card. I was told they had a $3,000 credit card limit and I had to pay the rest with a personal check or pay a 3% surcharge for every dollar over $3,000; okay which one is it a $3,000 limit or a 3% surcharge. I asked if I could use two different credit cards to prevent the 3% surcharge and I was told no I still would be charged the 3% and I could only use one credit card for the car purchase. I was told that I couldn’t even use my debit card for the remaining balance I would be charged a 3% surcharge for every dollar over $3,000, I would have to have a personal check; I was informed this was mandated by the owner, and no one there was able to help me or accommodate my request. I purchased the car because I liked it, but the payment portion was painful even with me having my own money. I could only imagine if I had to use them for financing. The finance guy became frustrated and stated I am trying to be respectful, but this is how it is at this dealership. The condition of the car and price was as advertised, but clarification should be made as it relates to payment options state the $3,000 credit card limit or surcharge which ever it is, so if a customer comes in with their finances complete they can complete the sale without having to return with a personal check.
Is this review helpful? Yes | No
Nov 25, 2014
Service was excellent, although we couldn't make a deal they were very Professional, honest, and courteous. I will revisit them if there is a future & will refer them.
Is this review helpful? Yes | No
Nov 13, 2014
Very helpful and cheap cars.
Is this review helpful? Yes | No
Nov 4, 2014
Very good
Is this review helpful? Yes | No
Oct 30, 2014
coreybug
5
Very prompt reply but no negotiation.
Is this review helpful? Yes | No
Oct 27, 2014
I've had really good experiences do far,I haven't found THAT CAR yet but I'm hopeful
Is this review helpful? Yes | No
Oct 15, 2014
great inventory but not the car I wanted
Is this review helpful? Yes | No
Sep 29, 2014
The agent "Be Yun" was the greatest person to deal with on all levels. When he says "he can", believe it. I do now. On the downside, the detail shop did a poor job.
Is this review helpful? Yes | No
Sep 25, 2014
met expectations
Is this review helpful? Yes | No
Sep 23, 2014
There seems to be great buys but I haven't heared back from them after our first conversation 3 weeks ago.
Is this review helpful? Yes | No
Sep 12, 2014
the prices are high but the selections are good
Is this review helpful? Yes | No
Sep 11, 2014
The salesman was over 30 minutes late for the appointment.
Is this review helpful? Yes | No
Aug 28, 2014
Gclaussen
Quick response. Thanks
Is this review helpful? Yes | No
Aug 24, 2014
I am extremely pleased with my overall experience with ALM South! Tiffany wasvery helpful with making my purchase a complete success! I would definitely recommend this dealer to friends and family! Thanks!
Is this review helpful? Yes | No
Aug 22, 2014
Most of the cars wasn't clean " they had several of cadillac escalade with parts on the engine rusted out " their cars are hand me downs "
Is this review helpful? Yes | No
Aug 13, 2014
Could have come down from price quoted.
Is this review helpful? Yes | No
Aug 6, 2014
Went to go look the car on a Wednesday, the car was in the mechanic shop. I then received a call on Friday from the salesman stating that he wanted me to come to do the paperwork for the car. I took 1 1/2 hour off from work to do the paperwork. As I was filling out the paperwork with the salesman, he stated he sorry, but an employee at the company bought the car yesterday. I then called the Supervisor to tell him about the situation, he said cars are being sold everyday, things happen. I tried to express to him that procedures need to be in place to avoid situations like this. Not only did I miss an hour of pay, but the Supervisor didn't have any concern about the situation at all. VERY DISAPPOINTED CUSTOMER!!!!!
Is this review helpful? Yes | No
Aug 4, 2014
/very Helpful
Is this review helpful? Yes | No
Jul 30, 2014
Nice cars but kind of creepy did not buy from them.
Is this review helpful? Yes | No
Jul 29, 2014
they don't keep me updated or respond
Is this review helpful? Yes | No
Jul 28, 2014
BLACKHORSE777
35
This dealership is filled with swindlers and shizsters. We were interested in 2012 Lexus. When we got there the car had FIVE huge dents, holes, dings, and scratches. The pictures that were taken of the those sides were far away and they pleaded "we didn't know". 3" Hole in the trunk, Rear Right Bumper smashed in, 3 foot scratch left side, right side caved/bent in, 3" dent on hood, rims scratch up. There is no way they couldn't have known. THEN they tried to sell the vehicle to us 3K higher than the advertised price from ad we responded to! (25,999) Even though we called ahead and made an appt. to come in, when we arrived we had to wait 20 min. for them to "find" the car, let alone the rep we dealt with on the phone. Are you kidding? But the real kicker is when we got the price down to basically 25K with tag, title, doc fee, delivery fee, etc OTD, they STILL wanted an additional $116. Unbelievable. In the end they said, we will "probably" fix the damage. What??? The TRUTH is, this dealership deals with luxury vehicles bought in auctions that have been involved in accidents (sometimes multiple accidents), they buy low and try to make cheap repairs to make a quck turn-around profit. For the most part, ALL their vehicles are "AS-IS". The are actually willing to play the game of letting you walk, only to call you back in. The general manager really did sing the song "Till we meet again"... In our case, we walked 2 dealerships down and purchased a beautiful NEW car, with warranty, service plan etc. for $2000 LESS with NO hassle at all (Gwinnett Place Honda - General Manager Kristian G.). They were awesome. (all the while with ALM trying to call us stating "we aren't the real decision makers") ALM was the biggest wheelin/ dealin waste of time my wife and I ever experienced in our car shopping lives.
Is this review helpful? Yes | No
Jul 17, 2014
They we're really helpful with the process of purchasing my vehicle!
Is this review helpful? Yes | No
Jul 10, 2014
Could not find the keys to the vehicle that interested me after two visits. Alternative vehicle of similar model was presented.. Car was filthy, damaged interior, and did not start after just arriving from auction (I guess). Had to wait for vehicle to be "Jumped off".. not find the keys to the vehicle.
Is this review helpful? Yes | No
Jul 7, 2014
very good
Is this review helpful? Yes | No
Jun 29, 2014
Atlanta Luxury Motors tried to sell me a lemon. I got a pre-purchase inspection for the car that they have advertised with a clean car fax. 9 things was wrong with the engine. The car had been in a wreck. It had been repainted on the front and the back bumper. The check engine light had been turned off. There was rust underneath the bottom. The manager MAC was the main person steering me to the lemon. I showed the general manager the report from Toyota, yet it is still listed as wreck free. They are NOT to be trusted.
Is this review helpful? Yes | No
Jun 21, 2014
Great selection and good service
Is this review helpful? Yes | No
Jun 20, 2014
Shady salesman... Asked me to tell his sister company rep that the car they had in inventory wasn't for me so he could request a transfer and sell me the same car!
Is this review helpful? Yes | No
Jun 18, 2014
Seemed very helpful but several of their cars had accidents reported on their car fax reports
Is this review helpful? Yes | No
Jun 14, 2014
Great
Is this review helpful? Yes | No
Jun 2, 2014
I only spoke by phone, but I do plan on visiting this dealship.
Is this review helpful? Yes | No
May 28, 2014
Tried to sell vehicle as pristine when front and rear bumpers showed impact damage. Vehicle also had severe passenger side accident damage. ALM refused, then, to change the price.
Is this review helpful? Yes | No
May 27, 2014
Good experience, but the car had been sold. They did call back to follow up and tried to locate a similar car.
Is this review helpful? Yes | No
May 24, 2014
Lots of contact from this dealership!!!! They want to sell you a car!!! Great prices advertised on their luxury vehicles. I would love to make a deal with them. I would have to fly or drive up, but for their prices I think it would be worth it. I live in Orlando Fl. and can`t find deals like theirs down here.
Is this review helpful? Yes | No
May 18, 2014
725lil
Good
Is this review helpful? Yes | No
May 14, 2014
Daniel Marcy was very friendly and professional. I enjoyed working with him on my purchase.
Is this review helpful? Yes | No
May 5, 2014
Great Donald Zorn is the man
Is this review helpful? Yes | No
May 2, 2014
nice people
Is this review helpful? Yes | No
Apr 29, 2014
They were really nice, but something was shady about the dealership. The car was not a limited, it was the base model. It looked like they had lot even checked out the car or put it through an inspection. I just did not feel right about the dealer
Is this review helpful? Yes | No
Apr 23, 2014
Kenwest007
Mac called me back in a very short time from my inquiry. He was very friendly and helpful. I then set up a time to visit the dealership. When I arrived at the dealership i was greeted by Mac. Mac is the sales Manager. He then introduced me to Kyle the salesman I would be working with. Kyle and Mac both did an excellent job. They both were very professional and took care of my needs. The car had few things that needed to be done, Mac and Kyle both made sure it was taken care of. I would highly recommend dealing with Kyle and Mac at ALM.
Is this review helpful? Yes | No
Apr 20, 2014
The car listed online but not available.
Is this review helpful? Yes | No
Apr 20, 2014
We purchased the car and love it! Our salesman was Moses.
Is this review helpful? Yes | No
Apr 20, 2014
Very friendly
Is this review helpful? Yes | No
Apr 16, 2014
Called back quick very nice providing information asked for
Is this review helpful? Yes | No
Apr 16, 2014
good
Is this review helpful? Yes | No
Apr 7, 2014
good
Is this review helpful? Yes | No
Apr 7, 2014
Was trying to charge me over 18 percent interest got a car for 10.58 percent
Is this review helpful? Yes | No
Mar 28, 2014
I must say this was the easiest experience I had buying a car. My sales rep Mike was great!! The service was excellent! I can't remember the manager name, but he was awesome as well. There was no hassle...I called over the phone and they took my information down. Once I arrived, test drove the car and about an hour (only because someone was ahead of me) later signed my documents and I then drove off the lot.
Is this review helpful? Yes | No
Mar 27, 2014
fair,think salesman was a little loud but fair, and helpful
Is this review helpful? Yes | No
Mar 24, 2014
good
Is this review helpful? Yes | No
Mar 23, 2014
Very happy with them.
Is this review helpful? Yes | No
Mar 14, 2014
They tried to sell me a junk car way over its value, they had false online advertising for it, and they were way too pushy. Never going back... -Alex
Is this review helpful? Yes | No
Mar 13, 2014
Contacted me right away. Very helpful.
Is this review helpful? Yes | No
Mar 3, 2014
Dealer responded.
Is this review helpful? Yes | No
Feb 25, 2014
The service was excellent
Is this review helpful? Yes | No
Feb 19, 2014
I drove an hour to get there and the SUV did not have the options that was listed online. They showed me another one, of course it cost more. I did a test drive to the gas station, because this car had no gas in it. The sales person put gas in it and then the car would not start. I walked back to the dealership to get my car. Smh
Is this review helpful? Yes | No
Feb 19, 2014
Will and Brian were awesome from the beginning to the end. I will definitely be back and refer others. Everything was straight forward and very easy and quick process.
Is this review helpful? Yes | No
Feb 15, 2014
When I responded to a car they had listed with a private note asking a question, they only replied with a link to their home page.
Is this review helpful? Yes | No
Feb 10, 2014
Car was not on the lot. Traveled from Nashville.
Is this review helpful? Yes | No
Feb 7, 2014
Very helpful via phone and following up. I have not purchased yet.
Is this review helpful? Yes | No
Jan 31, 2014
Responded
Is this review helpful? Yes | No
Jan 14, 2014
Mac was very helpful, he calked and setup appt. and had vehicle ready to see.
Is this review helpful? Yes | No
Jan 11, 2014
Indifferent, stingy and would be very slow to recommend. One step above buying at sn auction.
Is this review helpful? Yes | No
Jan 6, 2014
I believe the ad placed by this dealer for a 2012 Lexus RX 350 was a bait and switch deal... When I contacted them initially, they asked me to not come immediately to see the car because it needed to be "cleaned up." A week later, after placing the car on hold with a deposit, there was a problem with the AWD system, they offered to find "another" comparable car. Since the drive was 3+ hours, I couldn't just go look at the car, so I cancelled my deposit. I don't trust their methods.
Is this review helpful? Yes | No
Dec 22, 2013
Moses was helpful
Is this review helpful? Yes | No
Mar 12, 2013
Responded no deal
Is this review helpful? Yes | No
Dec 15, 2012
Listed vehicle was sold. Sales manager aggressively wanted me to put money down on a vehicle that wasn't in his inventory.
Is this review helpful? Yes | No
Dec 14, 2012
Dealer did respond, was very polite and helpful.
Is this review helpful? Yes | No
Dec 12, 2012
There was damage to the car that they didn't tell me about the windshield had been replaced and all the molding around the windshield was dented or brokeing and put back on with some kind of proxy infiniti of memphis told me that,ALM when I told them about that they acted like it wasn't there problem and hung up the phone on me
Is this review helpful? Yes | No
Dec 3, 2012
Great sales staff.
Is this review helpful? Yes | No
Nov 4, 2012
Experience was ok but did not find a car there that I wanted to purchase
Is this review helpful? Yes | No
Oct 26, 2012
I have never been to a dealer that did not do a tank of gas esp with high end cars. They didn't even bother to detail the car and knew 2 weeks in advance when I was scheduled to fly in and pick up the car. It took 2 weeks to get my initial deposit credited back to my account. My salesman was a very decent guy however. I am a yearly car buyer and I am sad to say I'm not sure I would consider this dealership again.
Is this review helpful? Yes | No
Oct 17, 2012
Responded quick, but did not have the vehicle that was on there website.
Is this review helpful? Yes | No
Oct 2, 2012
Nice facility with lots of luxury cars on the lot. Very friendly and very accomodating people. Many of the cars they list online are not available, having been sold already but not updated online. I even saw many of the "missing" cars relisted on eBay weeks after they had been sold off the lot. I found some of the advertised features to be wrong, also. For example, one car with 4wd with no navigation was listed as a 2wd model with navigation. It was listed that way on the sales sheet, too, so it's an internal problem. But most of the cars I looked at were accurately described. The (very young) salesman jerked me around some by promising to fix some items on the cars when I was looking at them but then pulling back on those promises when we were completing the sale. He did finally keep all his promises, even though I think they went against their lot policies in some cases. It helped a lot that I had another car lined up at another dealer for the same price and I knew they would take care of these little items there(replacing broken interior trim pieces, supplying missing manuals, etc.). I did ultimately buy my car there, and I do still love it.
Is this review helpful? Yes | No
Sep 21, 2012
Quick response
Is this review helpful? Yes |