ALM Gwinnett

2520 Pleasant Hill Rd
Duluth, GA 30096

Sales: (678) 647-7105

Today 9:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2017/11/05/04/00/2017_ford_edge-pic-7794110453528414298-152x114.jpeg

2017 Ford Edge Titanium AWD Used Cars in Duluth, GA 30096

Great Deal
$4,277 BELOW
CarGurus IMV of $30,265

Price: $25,988

Mileage: 16,508

Location: Duluth, GA 30096

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2017 Ford Edge Titanium AWD for sale - $25,988, 16,508 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, Bluetooth, Premium Wheels, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/11/28/05/29/2017_infiniti_qx70-pic-6915232534665182711-152x114.jpeg

2017 INFINITI QX70 RWD Used Cars in Duluth, GA 30096

Great Deal
$6,319 BELOW
CarGurus IMV of $36,314

Price: $29,995

Mileage: 17,686

Location: Duluth, GA 30096

Average time on market: 37 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Liquid Platinum Description: Used 2017 INFINITI QX70 RWD for sale - $29,995, 17,686 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Technology Package, Bluetooth, Premium Wheels, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2017/11/14/05/24/2017_ford_edge-pic-1809168026160554016-152x114.jpeg

2017 Ford Edge Titanium AWD Used Cars in Duluth, GA 30096

Great Deal
$4,221 BELOW
CarGurus IMV of $32,216

Price: $27,995

Mileage: 16,791

Location: Duluth, GA 30096

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2017 Ford Edge Titanium AWD for sale - $27,995, 16,791 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Appearance Package, Technology Package, Bluetooth, Premium Wheels, Backup Camera, Remote Start, Heat Package, Tow Package, Climate Package
https://static.cargurus.com/images/forsale/2017/10/25/16/47/2015_buick_encore-pic-5076017416677151556-152x114.jpeg

2015 Buick Encore Leather AWD Used Cars in Duluth, GA 30096

Great Deal
$2,977 BELOW
CarGurus IMV of $19,765

Price: $16,788

Mileage: 17,847

Location: Duluth, GA 30096

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2015 Buick Encore Leather AWD for sale - $16,788, 17,847 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Premium Wheels, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2018/02/11/05/03/2017_chevrolet_malibu-pic-8800126960821252405-152x114.jpeg

2017 Chevrolet Malibu LT Used Cars in Duluth, GA 30096

Great Deal
$2,922 BELOW
CarGurus IMV of $18,917

Price: $15,995

Mileage: 19,231

Location: Duluth, GA 30096

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2017 Chevrolet Malibu LT for sale - $15,995, 19,231 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/02/22/17/03/2015_acura_mdx-pic-2874987801150888778-152x114.jpeg

2012 Chevrolet Equinox 1LT FWD Used Cars in Duluth, GA 30096

Great Deal
$2,551 BELOW
CarGurus IMV of $13,050

Price: $10,499

Mileage: 67,159

Location: Duluth, GA 30096

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Graystone Metallic Description: Used 2012 Chevrolet Equinox 1LT FWD for sale - $10,499, 67,159 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/02/03/10/23/2015_ford_f-150-pic-4551630390197587513-152x114.jpeg

2015 Ford F-150 XLT SuperCrew 4WD Used Cars in Duluth, GA 30096

Great Deal
$4,730 BELOW
CarGurus IMV of $33,425

Price: $28,695

Mileage: 22,784

Location: Duluth, GA 30096

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Ford F-150 XLT SuperCrew 4WD for sale - $28,695, 22,784 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/02/01/06/10/2015_gmc_acadia-pic-4582302049175325505-152x114.jpeg

2015 GMC Acadia SLT1 AWD Used Cars in Duluth, GA 30096

Great Deal
$3,211 BELOW
CarGurus IMV of $26,706

Price: $23,495

Mileage: 40,872

Location: Duluth, GA 30096

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2015 GMC Acadia SLT1 AWD for sale - $23,495, 40,872 miles with Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/10/25/19/49/2017_ford_edge-pic-6691681448599489517-152x114.jpeg

2017 Ford Edge Titanium Used Cars in Duluth, GA 30096

Great Deal
$3,433 BELOW
CarGurus IMV of $28,928

Price: $25,495

Mileage: 17,585

Location: Duluth, GA 30096

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2017 Ford Edge Titanium for sale - $25,495, 17,585 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Technology Package, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/10/27/05/14/2017_ford_edge-pic-6491314499795690705-152x114.jpeg

2017 Ford Edge Titanium AWD Used Cars in Duluth, GA 30096

Great Deal
$3,652 BELOW
CarGurus IMV of $31,347

Price: $27,695

Mileage: 23,844

Location: Duluth, GA 30096

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2017 Ford Edge Titanium AWD for sale - $27,695, 23,844 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, Premium Wheels, Heat Package, Tow Package, Climate Package, Appearance Package, Bluetooth, Backup Camera, Remote Start, Cargo Package
https://static.cargurus.com/images/forsale/2018/01/11/05/16/2015_ford_escape-pic-3121249522669701252-152x114.jpeg

2015 Ford Escape SE 4WD Used Cars in Duluth, GA 30096

Great Deal
$2,796 BELOW
CarGurus IMV of $18,171

Price: $15,375

Mileage: 28,884

Location: Duluth, GA 30096

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Ford Escape SE 4WD for sale - $15,375, 28,884 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Premium Wheels, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/11/21/05/53/2015_lincoln_mkc-pic-8823626346536488351-152x114.jpeg

2015 Lincoln MKC AWD Used Cars in Duluth, GA 30096

Great Deal
$4,456 BELOW
CarGurus IMV of $28,251

Price: $23,795

Mileage: 17,129

Location: Duluth, GA 30096

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Lincoln MKC AWD for sale - $23,795, 17,129 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Technology Package, Bluetooth, Premium Wheels, Backup Camera, Remote Start, Tow Package, Climate Package
https://static.cargurus.com/images/forsale/2018/02/22/17/03/2015_acura_mdx-pic-2874987801150888778-152x114.jpeg

2012 Ford F-450 Super Duty Used Cars in Duluth, GA 30096

Great Deal
$11,832 BELOW
CarGurus IMV of $26,831

Price: $14,999

Mileage: 147,834

Location: Duluth, GA 30096

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2012 Ford F-450 Super Duty for sale - $14,999, 147,834 miles
https://static.cargurus.com/images/forsale/2017/10/25/19/25/2014_lexus_gs_350-pic-8928047712427028160-152x114.jpeg

2014 Lexus GS 350 RWD Used Cars in Duluth, GA 30096

Great Deal
$4,634 BELOW
CarGurus IMV of $28,629

Price: $23,995

Mileage: 39,157

Location: Duluth, GA 30096

Average time on market: 46 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2014 Lexus GS 350 RWD for sale - $23,995, 39,157 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Premium Wheels, Backup Camera, Remote Start, Premium Package
https://static.cargurus.com/images/forsale/2017/11/29/14/01/2014_lexus_es_350-pic-8613494696382521200-152x114.jpeg

2014 Lexus ES 350 FWD Used Cars in Duluth, GA 30096

Great Deal
$3,565 BELOW
CarGurus IMV of $23,060

Price: $19,495

Mileage: 51,370

Location: Duluth, GA 30096

Average time on market: 47 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2014 Lexus ES 350 FWD for sale - $19,495, 51,370 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Preferred Package, Premium Wheels, Heat Package, Premium Package, Luxury Package, Audio Package, Bluetooth, Memory Package, Backup Camera, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Feb 7, 2018
The worse experience I have ever had while trying to buy a car. I drove 12 hours to get the car only to find out it was sold. I was under the impression that they were holding the car for me. My sale person that i was dealing lead me to believe I was getting the car. In my opinion this Dealer ship are not to be trusted.
10 of 10 people found this review helpful.
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Feb 6, 2018
Car was much different than the advertisement. Not a good experience. Person that was supposed to help me, did not. New salesman took over 45 minutes to find the car and bring it up. I came in ready to write a check and buy it but I did not. I would not go back. It did not feel like a legit business.
8 of 8 people found this review helpful.
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Feb 5, 2018
Shebbys
The car that I was interested in had already been sold, but they pointed out a new arrival that hadn't been posted yet. I went to take a look and loved it. It was priced below its value, they readily showed me the Carfax, everyone was very friendly and the atmosphere was upbeat. They offered that I drive the car over the weekend and have it checked out (which I did), andI purchased the car on Monday. The paperwork process was explained thoroughly and all my questions were answered. The car had a small dent in it, which they pointed out to me, and they had it repaired, then the car was buffed and detailed before I drove away with it fur the final time. In addition, they replaced the two back tires. The only negative thing I can think of is that the salesman was a little slow to respond after I had purchased the car. Other than that it was a very positive experience and I would definitely buy from them again!
4 of 4 people found this review helpful.
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Jan 29, 2018
great experience
1 of 2 people found this review helpful.
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Jan 28, 2018
Great customer service. I live in Mississippi and they’re very helpful in following up
5 of 5 people found this review helpful.
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Jan 21, 2018
Guru5SSNT
Good
1 of 3 people found this review helpful.
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Jan 18, 2018
They responded in a timely manner. Was very informative.
0 of 1 people found this review helpful.
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Jan 12, 2018
Guru5WFMF
Was not able to complete the transaction. The vehicle was inspected by the seller, however, after an inspection by a Toyota dealer at my expense, there was nearly $3,000 worth of engine repairs discovered.
29 of 29 people found this review helpful.
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Jan 8, 2018
Response was fast and accurate!
1 of 2 people found this review helpful.
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Jan 6, 2018
AceCorky
Fine.
0 of 4 people found this review helpful.
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Jan 5, 2018
Great service and response...
0 of 3 people found this review helpful.
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Dec 29, 2017
Quick response.
0 of 3 people found this review helpful.
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Dec 28, 2017
Dealer responded right back to inquiry but i didn't pursue further...
1 of 2 people found this review helpful.
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Dec 23, 2017
GuruZ77BT
The salesman was very helpful and patience.
0 of 2 people found this review helpful.
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Dec 20, 2017
Great
1 of 4 people found this review helpful.
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Dec 20, 2017
The salesperson, Bridget, truly tried to help and was willing to work with my schedule. Very nice experience.
1 of 1 people found this review helpful.
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Dec 20, 2017
had a good experience though they sold the car before I was able to purchase
2 of 3 people found this review helpful.
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Dec 12, 2017
It was very polite and very professional those guys are great
0 of 2 people found this review helpful.
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Dec 9, 2017
Sunshine301
Went to look at a 2014 4runner when I arrived it wasnt a limited. I was lied to on 3 different times. The people were nice but if you dont want to be lied too I wouldn't buy from here.
14 of 14 people found this review helpful.
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Dec 7, 2017
Phil Smith
I️ was watching a car that was listed for 75 days. It was listed for $8,995 then was changed to $13,995 overnight! I️ sent an email to contact them and then called on phone. I️ was put on hold and forgotten so hung up. I️ had to call back to be told it was sold. It is still on the website, $5,000 higher than it was and nobody could answer why. I️ waited a couple of hours and called back to have the stock number checked to be sure and again put on hold. The salesman came back and said it was sold. Now 3 days later it is still on this website as well as the dealer website for $1,000 more and apparently “sold”??? Very deceptive dealings. Shady, incompetent, NEVER DEAL WITH THESE CON ARTISTS!!!!!!!!
24 of 25 people found this review helpful.
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Nov 29, 2017
Pleasant email with good information on the vehicle.
1 of 5 people found this review helpful.
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Nov 29, 2017
Awful experience!! The vehicle had three different tires and they were all bad. Would not feel comfortable driving it home. They were NOT transparent about the vehicle. When questioned, they acted put out that I questioned them. Car looked like a repo. Interior pieces missing and the vehicle had external damage that was not communicated to me. I drove 4 hours to get the vehicle. Shady dealership. Steer clear !!!
21 of 21 people found this review helpful.
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Nov 25, 2017
I am disappointed with this dealer/ salesperson. I called them to confirm that it was 7 seater/ 3rd row. They confirmed it was. When I get there after a 45 minutes ride from my place, I find it is only a 5 seater.Waste of my time and energy.
20 of 20 people found this review helpful.
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Nov 24, 2017
Dealer was polite and most willing to assist.
0 of 2 people found this review helpful.
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Nov 23, 2017
Excellent customer service
0 of 5 people found this review helpful.
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Nov 21, 2017
Very good selection
0 of 5 people found this review helpful.
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Nov 16, 2017
They were very personal, informative, and not pushy...a combo that is sometimes hard to find in the car business!
3 of 6 people found this review helpful.
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Nov 16, 2017
This transaction was easy and professional from the beginning to the end. The car was clean and priced well before I went there and I was able to close the deal quickly.
3 of 6 people found this review helpful.
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Nov 13, 2017
GuruZDKV9
Very responsive
0 of 3 people found this review helpful.
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Nov 11, 2017
MarcieQ
They were very helpful, and answered all of our questions. We were not able to make a deal, but I would highly recommend them.
3 of 5 people found this review helpful.
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Nov 11, 2017
great. thanks
1 of 4 people found this review helpful.
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Nov 6, 2017
Deets333
Very responsive to my rey
1 of 5 people found this review helpful.
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Nov 4, 2017
I drove all the way over to the Gwinnett location to see this vehicle getting there they take me out to see the vehicle it is totally disgusting trashed went to turn the vehicle on and it didn’t even turn over they had not cleaned it at all it was very very very poor experience
29 of 30 people found this review helpful.
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Nov 4, 2017
Greatt
1 of 6 people found this review helpful.
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Nov 4, 2017
They put good car with chipper price, then when you call them , " wow we sold it yesterday but we have another one" , it's not even match with that car. So , I am tired of it .
19 of 19 people found this review helpful.
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Nov 2, 2017
Called about 2015 fusion titanium one salesman said they had it. It was 165 miles away from us. My husband called back not 10 minutes later to ask something else and another salesman said that it had been sold the day before. So not real sure about the reliability of these people I would stay away.
21 of 21 people found this review helpful.
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Nov 1, 2017
EskiMice
5
Initial price quoted was $1,000 more than the advertised price on CarGurus. Asked for their best price and they came back with the CarGuru price as the best price + fees/taxes. Didn't feel like the dealer did their best in getting the best out the door price if all they did was just look at the price online.
13 of 13 people found this review helpful.
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Oct 28, 2017
5
The listing was for a CTS-V wagon with a manual transmission. Working out some details and getting financing in order I was ready to progress only to find out in the end that this was labeled incorrectly as a manual transmission when it is in fact an automatic. I know everybody wants the manuals, but please don't post it's a manual when really it isn't
15 of 15 people found this review helpful.
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Oct 27, 2017
wretched06
I set up an appointment to look at a car that they knew they had sold but yet the salesman spent the next hour lying and trying to sell me a car that I had no intentions of buying.
14 of 16 people found this review helpful.
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Oct 26, 2017
ahamii
Experience was fine but the dealership had already sold the car I came to test drive and purchase. It would be wise for this dealer and other to update the listing shortly after inventory changes
15 of 16 people found this review helpful.
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Oct 25, 2017
Aggie75
Slow to respond but very nice people
1 of 3 people found this review helpful.
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Oct 25, 2017
GuruDP7TZ
They replied to my email but then they offered a ridiculously low number for my trade-in (5,000 below trade-in value- perfect condition vehicle) so I didn't buy their car.
9 of 9 people found this review helpful.
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Oct 14, 2017
Had a great buying experience at this location. Very friendly and knowledgeable about the SUV my wife and I purchased. The price I paid was very fair. I will be back in the future.
4 of 6 people found this review helpful.
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Oct 11, 2017
GuruZ411Y
Terrible service. I called the dealership the day before to confirm that the Hummer H2 was available. They told me that it was and to come over. I drove 45 minutes the next day to have a look at the Hummer. On arrival at the dealership, I was greeted by the sales man and given a seat, where I waited 30 minutes. I was told that they were getting the Hummer H2 out of the back of the lot. Thirty minutes later I was told that they did not have the vehicle that I enquired about but had another Hummer H2. I went to take a look at it and was told it had no battery and could not be moved. It was shoddy inside and in poor condition. I left immediately unimpressed with their lack of integrity and customer service. I asked myself if they did not have the vehicle that I originally enquired about then what vehicle were they bringing out that had me wait 30 minutes to see it? Not the black Hummer H2 that had no battery and which was the only Hummer H2 that they had on their lot!
23 of 23 people found this review helpful.
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Sep 24, 2017
Good price. Great customer service.
2 of 5 people found this review helpful.
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Sep 18, 2017
Shylanda
Great buying experience.
2 of 6 people found this review helpful.
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Sep 16, 2017
I received a prompt response including a phone call from the dealer.
0 of 2 people found this review helpful.
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Sep 12, 2017
quick response to all of my questions
1 of 3 people found this review helpful.
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Sep 7, 2017
GuruDWWSN
this dealer emailed me about the car I inquired about but it wasn't the right fit for me.
4 of 6 people found this review helpful.
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Sep 6, 2017
Mattiejr
Responded in a timely manner and very helpful.
0 of 2 people found this review helpful.
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Sep 2, 2017
dakota_27402
Very punctual
0 of 2 people found this review helpful.
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Aug 31, 2017
I would not recommend this dealership for any purchases. They advertised 2 different cars at low prices and low miles. Spoke to them 1 hour before going in and they said they had the cars but when got there they 1 hour later they did not have either car but had another with higher miles and higher price. Once their not professional and it is all about paying another car. Beware !
31 of 31 people found this review helpful.
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Response from current dealership owner:
We try to update our inventory as quickly as possible but we also maintain a first come first serve policy for fairness to all of our customers.
Aug 30, 2017
Good follow up. We bought a car from a different lot, but they were very responsive to all my questions.
1 of 3 people found this review helpful.
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Aug 27, 2017
Good
0 of 6 people found this review helpful.
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Aug 26, 2017
Guru93RBQ
Fast and detailed information
0 of 2 people found this review helpful.
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Aug 24, 2017
Though I had a confirmed appointment, the car was already sold when I arrived. Disappointing.
16 of 16 people found this review helpful.
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Response from current dealership owner:
We have a huge inventory from which we can help you find the car of your dreams. We hope you allow us to assist you with this in the future.
Aug 19, 2017
CCGuruforu
They were up front about everything.
4 of 5 people found this review helpful.
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Aug 18, 2017
Great service but we just could not get together on a number.
2 of 3 people found this review helpful.
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Aug 17, 2017
Miss_T
This car was filthy, smelly, and unappealing ! IT smelled like some animals along with pet hairs on the seats. I want impressed at all!
15 of 15 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are sorry to hear this. We will look into this matter and see what we can do to improve,
Aug 16, 2017
Had cordial contacts
1 of 4 people found this review helpful.
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Aug 14, 2017
Everyone at this location was great.
2 of 6 people found this review helpful.
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Aug 13, 2017
Cars was priced at $19,775 called interested in buying and asked for the out the door price dealer(Mike) raised cash price of car $1,000 making it $20,775. I texted him back asking why is car priced lower online than the price he had sent me and sent the link to him showing car priced at $19,775 and never got a response
21 of 21 people found this review helpful.
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Response from current dealership owner:
We are very sorry for the lack of communication. Prices do vary and are subject to change.
Aug 11, 2017
If I could rate this dealer lower, I would. I inqiuerd about a vehicle, came in, test drove the car and agreed on a price. We negotiated the price based on work that I could see the vehicle needed, including several tires. The engine chamber and the interior of the car were filthy, which indicated they did little to no prep work before listing the car for sale. But that didn't bother me to the point of losing interest. However, I did requested to have a pre-purchase inspection, and they agreed. The car needed some basic maintenance items... radiator fluid, brake pads, rotors turned, etc, but nothing I'd consider a deal-breaker. When I returned the car to the dealership after the inspection, the higher level manager decided not to honor the agreed upon price. He was extremely rude and very aggressive and would only say that he wouldn't sign off on the price. That's just bad business...If we hadn't already ageed on the price, I wouldn't have wasted time and money getting an inspection. Learn a lesson from my experience, customer service, honoring commitments and plain common courtesy are not common with this company.be forewarned... Stay away from this place and spend your money with a company who appreciates your business.
43 of 44 people found this review helpful.
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Response from current dealership owner:
We sorry you feel this way. What you are describing does not match our standards. We will investigate this matter further in order to improve our services. Thank you for your feedback.
Aug 10, 2017
Very helpful and efficient
0 of 3 people found this review helpful.
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Aug 9, 2017
We went to the Atlanta Luxury Motors and had an amazing experience they were really friendly and polite and showed us the best customer service Mike was our sales representative and he is amazing I recommend Atlanta Luxury Motors because of his customer service and he made us feel so welcome so did everybody else there they were all so friendly and very polite and greeted us from the time we got out the car very happy with the service
1 of 5 people found this review helpful.
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Aug 9, 2017
Guru9H855
Monica was very attentive and helpful in our car search! She was on top of things and easy to work with!
1 of 2 people found this review helpful.
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Aug 8, 2017
Didnt go to the dealership but talked to 2 different associates only to realize that the price on the car on CarGurus was not the same as the price they told me on the phone. But what's funny is that, that same car has dropped $1000 from the time I talked to them. Wonder how hard it will still be to get this car now.
14 of 14 people found this review helpful.
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Aug 8, 2017
Friendly and Excellent cutomer service.
0 of 3 people found this review helpful.
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Aug 7, 2017
They actually called me to answer questions.
0 of 2 people found this review helpful.
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Aug 6, 2017
GuruD4BYR
Inquired about a vehicle. I then received several contacts regarding the vehicle. The day of my appointment they contacted me several more times. I was literally around the corner and I talked to a sales associate. Once I arrive they tell me the vehicle went to auction that morning. I was not pleased with their service.
24 of 24 people found this review helpful.
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Response from current dealership owner:
We apologize for the misunderstanding. Thank you for your feedback. We will make sure to touch on this during our future training.
Aug 3, 2017
They contacted us promptly. No issues,
2 of 3 people found this review helpful.
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Aug 1, 2017
Gainesvillain
Good communication, but did not visit dealership itself.
1 of 4 people found this review helpful.
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Aug 1, 2017
Poor experience, drove 140 miles and car didn't seem to match photos. The hood had been repainted and it was poorly done
18 of 18 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are sorry the one particular vehicle you saw was not to your liking.We have a large inventory of vehicles. We would love another opportunity to help you find the car of your dreams.
Jul 27, 2017
Michael Patton
The dealer contacted me several times, answered all of my questions. Unfortunately I decided to wait before I purchase another vehicle.
5 of 7 people found this review helpful.
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Jul 26, 2017
The dealer responded to my call and was very honest in letting me.know that the car was not in good condition and advised me to get something else. I can definetely appreciate that honesty
4 of 5 people found this review helpful.
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Jul 25, 2017
They need to remove vehicles that have been sold so others wont waste there time. Especially when it's being sold for more than a week
18 of 18 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you Scott for your feedback. We will make sure to take a look at this.
Jul 14, 2017
Guru5X57
Wanted to give me the lowest price possible on my trade in. Was very interested in one of their vehicles and it's a shame they couldn't get me where I needed to be. Other than that Mike was very sweet.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are happy to hear you had a good experience with Mike. It is a shame we were unable to come to an agreement as far as your trade. Perhaps we can still help you with your new vehicle. Please let us know how we can help.
Jul 12, 2017
They were awesome. Got to know the Sales manager. Just disappointed that the car I was interested in got sold when I missed a message. I hope to do business with them in the future since I'm still looking
3 of 6 people found this review helpful.
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Jul 12, 2017
Great! When it comes to looking for what you want low miles and reasonable prices!
3 of 5 people found this review helpful.
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Jul 7, 2017
Shirley was very courteous and I got the best deal from ALM.
3 of 5 people found this review helpful.
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Jul 5, 2017
I got a response from dealer promptly.
3 of 7 people found this review helpful.
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Jul 5, 2017
GBRAD
Several people contacted me from the dealership...seems confused on which agent should work with me
2 of 3 people found this review helpful.
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Jul 4, 2017
Everything was great
2 of 4 people found this review helpful.
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Jul 2, 2017
quick response
1 of 3 people found this review helpful.
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Jun 6, 2017
Guru2KTQ
I was told that vehicle was available but when I got there the following day the vehicle was sold
15 of 17 people found this review helpful.
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Jun 4, 2017
Called several times. Professional and ccurteous
4 of 8 people found this review helpful.
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Jun 1, 2017
Had a good experience. The sales person showed and compared many cars which was very useful in deciding. Unfortunately, they did not have the one according to my preferences. So ending up buying elsewhere.
3 of 5 people found this review helpful.
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Jun 1, 2017
Good selection, but had to wait in the showroom about 10 minutes before anyone would serve me! Great selection of cars, however, decided to buy elsewhere!
5 of 7 people found this review helpful.
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May 31, 2017
GuruJWPF
They did reach out and I told them I am very serious about buying this particular make and model but their price was way too high. I never heard back after I stated that. What's so bad is.....I'm even local. I'm having more conversations with dealers out of state than here locally!!
17 of 17 people found this review helpful.
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Response from current dealership owner:
We are sorry to hear about this. Thank you for providing feedback. We will definitely look into this matter to improve our customer's experience. Hopefully, you will allow us to help you with your car buying needs in the future.
May 24, 2017
Car damaged outer body (driver door & rear end), broken rear ash tray & cup holder inside, car very dusty inside (as if drove through field with windows open), engine had loud ticking sound under hood when started. Walked out 15 minutes after my arrival.
24 of 25 people found this review helpful.
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Response from current dealership owner:
Wayne, we are sorry to hear you are not satisfied with your visit. Hopefully, you will allow us to earn back your business and provide excellent customer service.
May 17, 2017
Guru6YMZ
Very responsive!
1 of 3 people found this review helpful.
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May 15, 2017
Staff was very friendly. However, the car I went to test drive was fairly dirty even though they knew I was coming in. I did not buy the car. This dealership is not very flexible on their pricing and they exaggerated the features it had!
21 of 21 people found this review helpful.
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May 12, 2017
Good old trick of advertising a good car for a low price just to lure people in... Contacted them, never got an answer so I decided to stop by... of course the vehicle was "just sold"...
19 of 19 people found this review helpful.
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Response from current dealership owner:
Viorel,

I am sorry you are unsatisfied. In order to provide fair business, our policy is first come first serve. We do however carry a large inventory of vehicles and can help you find the car of your dreams. Please feel free to contact us with any questions.
May 11, 2017
LCGamble
Vehicle was gone before I could get a chance to visit. They should work to remove cars faster from sites once they're sold. It seemed as if they kept the car posted so people would call and they could try to sell you something totally different. If I'm in the market for a car I already know ideally what I want. You either have the car(s) I want or you don't.
23 of 23 people found this review helpful.
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May 10, 2017
okay!-would not drop one penny on car I was interested in!!
10 of 10 people found this review helpful.
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May 6, 2017
GuruXNZD
They did a great job working with me and contacted me immediately, however I did not buy a vehicle from them.
4 of 5 people found this review helpful.
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May 3, 2017
Im still waiting on a refund check for an over payment that i was charged for
14 of 14 people found this review helpful.
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May 2, 2017
GuruHTCD
Im not sure where to start--This was the scariest ALM site ever---the cars were dirty:bird poop on a lot of vehicles, one truck had a bag of cookies in it- -another truck had stagnant water in the truck beds w/ odor present along w/ cobwebs all over the truck. Although the salesperson was present he had no idea where vehicles even were on site let alone the one I was inquiring about. Keys to the vehicles could not be found for a test drive. Even if I had found the vehicle of my dreams I was not going to purchase it at that site do to the "sketchy" feeling the place brought. To me if you are trying to sell vehicles they should atlas be cleaned esp if an appt was made!! Trust you me---I will be talking about this for a long time--"Buyer Be Aware" PS--the word is out because another ALM salesman from another location stated "Oh you went there, that place is no good" when heard of my visit to the Pleasant Hill Rd Site in Duluth!!
27 of 28 people found this review helpful.
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Response from current dealership owner:
Customer service is paramount, so I apologize for any lack of service you experienced. We strive to be honest and fair with all services rendered. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 27, 2017
Dealer contacted me several times via phone and internet. Very courteous and helpful
3 of 5 people found this review helpful.
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Apr 25, 2017
prettycoffee
Great experience
1 of 4 people found this review helpful.
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Apr 24, 2017
This was a good sales experience. Everyone was nice and very helpful. The vehicle was of great quality. I would recommend everyone to visit ALM Gwinnett.
2 of 3 people found this review helpful.
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Apr 20, 2017
GuruBZCC
The team work hard to get me the price, vehicle and financing in wanted. They had some challenges to overcome with my needs and still their determination flew much higher those obstacles. Thx Michael.
4 of 5 people found this review helpful.
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Apr 14, 2017
Kadett_4132
Awful Manager and very unprofessional. Send me email from his personal email after his work hours at 9.30 because he didn't like my offer. (Two times) I called the dealership to complain and asked for GMT to call me back he never did. That tell you about the management at this place.
16 of 16 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for taking the time to provide feedback. Unfortunately, the service you received does not reflect the culture and standards of our dealership. We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you encountered a negative experience. We would love the opportunity to provide an excellent buying experience for you in the future.
Apr 3, 2017
Jeff contacted me, sent pictures, although the car sold one day prior to me having my appointment.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 26, 2017
Saleman (woman) didnt have the exprience She couldnt tell me about the car and then lots of problem opening the computer programs
4 of 4 people found this review helpful.
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Mar 18, 2017
Great car and a good deal
1 of 1 people found this review helpful.
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Mar 15, 2017
My experience was great from beginning to end.sales personnel very professional on the phone and in person.my wife and I drove three and half hours to purchase a vehicle,and we did thanks to Christine & Tim
1 of 2 people found this review helpful.
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Mar 14, 2017
Set up for a test drive just to go up there and have them tell me the car was sent to auction. No email no call no nothing. Will not be buying from ALM
13 of 13 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We work diligently to have a large inventory available for our customers. If the vehicle which you first saw is not available, we are happy to help you find what you desire.
Mar 13, 2017
Micka26
Dealer responded quickly, but indicated vehicle was sold and it continued to show online.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2017
Thought the floor manager was helpful and gave some good insight into quality of cars. Salesperson was good at the art of selling while test drive. Finance leaves much to be desired. Be honest (stretch) to avoid leaving a bad taste in someone's mouth. Did not want to return my down payment after deal did not go through after telling me I was approved, then nickeled and dimes me until the end. Soon as I asked to speak to a Sr. Manager or owner, then was I given back my deposit. In two separate charge backs to my bank account, rather than the check he said I was waiting on for them to cut. Never will I recommend or shop with them again. Finance experience was way too shady!
15 of 15 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. A down payment refund is always processed in these cases, however, there is a process in place which includes a processing time and refund to the original form of payment.
Mar 1, 2017
Followed up with me and was very helpful and friendly.
5 of 5 people found this review helpful.
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Feb 25, 2017
ALM Gwinnett has made contact with me several times. Nate has been helpful even though we didn't settle on a price. I would contact again if I don't find the vehicle i'm searching for.
7 of 7 people found this review helpful.
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Feb 22, 2017
Excellent
2 of 3 people found this review helpful.
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Feb 20, 2017
Dealership has an out of state doc fee that exceeds $800. To suggest mildly that this fee is excessive and greedy speaks to the broader issues of dealing with car dealerships who motivate only for profit, not the customer. I have heard the rep of Atlanta car dealers charging excessive fees extra to the purchase of a car and one salesperson told that car dealers are only following state laws . No such law exists and if it were would not consider Atlanta for my car purchasing..
18 of 18 people found this review helpful.
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Response from current dealership owner:
Bob,

We apologize for any misunderstanding. Our Out of State fee is not anywhere near that amount. Depending on your State, there will be fees regulated by that State's Law. If you have any questions, please feel free to contact us by email at customerservice@almteam.com
Feb 16, 2017
Drove 3 hours away to look at a vehicle and scheduled a test drive. Little did I know they sold the week before and the guy told me it was still available the night before I made the drive. Nothing I saw online was in the lot either. I read a bad review about them that said the same thing I'm saying and I overlooked it thinking they were lying... They weren't.
32 of 32 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are sorry to hear that the initial vehicle you saw online was not available at the store. Our inventory moves quickly and therefore it is always a good idea to call in and verify that it is still available before driving to the dealership. That also allows us to provide better service by understanding each customer's needs.
Feb 12, 2017
The dealer was pleasant. I was disappointed learning the car I chosen was not in Stock after seeing them online. I feel ALM need to update their website on a continuous basis.
18 of 18 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for providing us with feedback. We will look into bettering our process to provide the most up to date inventory for our customers.
Feb 11, 2017
Vehicle had transmission problems not able to look at, salesman tried to sell me total different car.
14 of 16 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
It is ALM's ongoing effort to provide great vehicles to the consumer. Therefore if the vehicle you wanted was not available, we continue to work to find another car to meet your needs. Thank you for taking the time to provide us with feedback.
Feb 10, 2017
LadyParker
Salesman and dealership were very personable and helpful. They mistakenly provided the incorrect CarFax but were very apologetic regarding the error. It did require some renegotiation after it was identified.
4 of 5 people found this review helpful.
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Feb 9, 2017
Great customer service but price was too high and won't go down
5 of 5 people found this review helpful.
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Jan 25, 2017
I asked several questions via email and they only wanted to contact me via phone and didn't answer the questions that I had.
12 of 12 people found this review helpful.
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Response from current dealership owner:
ALM likes to take a personal approach. Telephone conversations are faster and can help us understand your car needs better.
Jan 12, 2017
Great first contact and impression when we visited, but no follow-up after to assist us in our search.
8 of 8 people found this review helpful.
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Jan 4, 2017
The original car I went to see had been sold...but they tried to get me to buy a nissan altima for $1900. that salesman said they could fix all the problems on the car for $4000. The rest of my budget.
16 of 16 people found this review helpful.
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Jan 3, 2017
Mesfn
They had the car on the website but its been sold out for months. They still got the car post online. Idk they do that for.
17 of 18 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are constantly trying to improve our process in order to provide the most up to date inventory to the consumer. Thank you for your feedback.
Dec 25, 2016
Not a pleasant trip to this dealership. Had an appointment to buy a car. After arrivalI could not get immediate help, then it took them over two hours to find the car. Not Happyat all.
17 of 17 people found this review helpful.
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Dec 13, 2016
Atthecross
Great experience
2 of 4 people found this review helpful.
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Dec 13, 2016
After the first response call to me, never heard from the dealer again.
14 of 14 people found this review helpful.
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Nov 24, 2016
The email I received was attentive to my requests as was the follow up. I felt this was not evasive but let me know they are there to help.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Nov 20, 2016
No salesperson ever approached me when I arrived. I looked at the car and left.
5 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Nov 13, 2016
Rude. Ignored me. When finally someone asked if I needed assistance, I said yes. Was looking for a 450 gl. When I asked for keys to view inside and for a test drive, he had the nerve to ask me if I was interested in buying a car. If I wasn't in the market for a car, I would not have been looking. Anyway, I ended up with a 2014 450 gl for a great price.
12 of 15 people found this review helpful.
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Response from current dealership owner:
Hello Traci and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Oct 28, 2016
Good
2 of 5 people found this review helpful.
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Oct 27, 2016
Great people, They all made sure I was taken care of and made sure I got the best deal on my purchase....Shout out to Shirley, Lee and Pac Man.
3 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 26, 2016
Very quick response.
2 of 5 people found this review helpful.
Is this helpful? Yes | No
Oct 23, 2016
Dealer provided me with info requested but I indicated I was in the early stages of car shopping so they have left me alone (a great thing).
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 23, 2016
Very professional, I found another car I liked better.
1 of 2 people found this review helpful.
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Oct 23, 2016
Every one was very pleasant.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 13, 2016
I tested a car on a sunday but my credit application didn't went through and when I came back on tuesday I was told the car that I had reviewed was sold since a week before eventhough it was still there. I felt like they were trying to sell me the car they wanted and not the one I wanted.
7 of 10 people found this review helpful.
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Response from current dealership owner:
Hello Gustavo and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Oct 12, 2016
They were very accommodating and responsive.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Oct 10, 2016
called sales person and he was at lunch said he would call back in 10 min . never received that call back, felt as though I was brushed off.
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Daniel, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience with us. If you are still interested, I would very much like to speak with you further about your concerns. Cade Ekes Sales and Operations Manager 678-684-4444
Sep 29, 2016
Starreberhart
Garrett was awesome! Kevin, finance guy was great as well
1 of 2 people found this review helpful.
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Sep 28, 2016
Quick call back and willing to help me get in the car i wanted
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 28, 2016
Did everything they promised!!! The only thing is that they should have been a bit more detailed in the car detail, looked like a rush job, besides that excellent!!!!!!
1 of 2 people found this review helpful.
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Sep 25, 2016
I love my new car! Amazing customer service! Shoutout to Leroy, Adam & Eric :)
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 21, 2016
I had a GREAT experience with ALM in Gwinnett. I went in, saw and conquered all in one day! I got a great car at an even better price and all with a smile from the employees at ALM. Thank you!
2 of 3 people found this review helpful.
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Sep 19, 2016
I was treated with kindness and professionalism. i test drove the car; purchased it and took it home the same day - service was great and my sales representative was fantastic. If you want great service and fair treatment - contact Ms. Dallas!!
1 of 2 people found this review helpful.
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Sep 16, 2016
KennyDisraili BenoitBrown
10
Quick response to all my questions and concerns and very friendly.
1 of 2 people found this review helpful.
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Sep 11, 2016
Lewis854
Bought my car from this dealer but I don't think they liked the fact that I came pre-approved,in the end they said their finance company had better rates .I asked questions ,I got the car I wanted but I do have some buyers remorse
5 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for choosing to do business with ALM Gwinnett. We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business!
Sep 8, 2016
Call back fast,and gave me useful info on vehicle.
0 of 1 people found this review helpful.
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Sep 3, 2016
Good response
0 of 2 people found this review helpful.
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Aug 31, 2016
Deal was as discribed
0 of 3 people found this review helpful.
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Aug 30, 2016
Promised pictures never delivered never followed up
4 of 5 people found this review helpful.
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Response from current dealership owner:
Hello William and thank you for bringing this to my attention. I am sorry about the miscommunication within our dealership. If you are still interested, please contact us so we can get you into the car of your dreams.  Cade Ekes Sales and Operations Manager 678-684-4444
Aug 29, 2016
I car was sold before I got there and there was no phone call prior to arrival. Didn't need to drive through all that traffic for nothing.
6 of 7 people found this review helpful.
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Response from current dealership owner:
Rodger, Thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager
Aug 29, 2016
I made an appointment per their request. I showed up on time, but it took over 30 minutes for them to show me the one car I was there to see. The car was out of gas, the battery was dead, and the car was not clean.
5 of 6 people found this review helpful.
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Response from current dealership owner:
Shawn, Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Aug 26, 2016
Great !
0 of 2 people found this review helpful.
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Aug 23, 2016
They were quick to respond and informative
0 of 2 people found this review helpful.
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Aug 16, 2016
Receptionist when we called was awful, curt and unhelpful ( we got lost) but the salesman Leroy was excellent. Helpful, friendly and attentive.
1 of 2 people found this review helpful.
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Aug 8, 2016
Bigjsn
Very responsive and customer focused. Their selection of vehicles is extremely impressive. Ms. Dallas took great care listen to my priorities and match me up with the right vehicle efficiently and with the highest level of professionalism. This was the case from the beginning of the buying experience through the end of the process with the leasing and finance manager. Excellent!
1 of 2 people found this review helpful.
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Aug 6, 2016
Great
0 of 2 people found this review helpful.
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Aug 1, 2016
All went well. Great Customer service.
0 of 2 people found this review helpful.
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Aug 1, 2016
Responded but I did not buy
1 of 2 people found this review helpful.
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Jul 29, 2016
very good
0 of 2 people found this review helpful.
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Jul 29, 2016
Excellent , good follow up
0 of 1 people found this review helpful.
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Jul 18, 2016
I did not buy the car from them, but they did a good job and were very upfront during the car buying process. My only problem was the phone calls vs emails. Buying from the ineternet sales department should mean more emails and less phone calls.
2 of 3 people found this review helpful.
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Jul 5, 2016
Dealership responed to my inquiry right away.
1 of 2 people found this review helpful.
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Jul 4, 2016
Car already sold. Website not updated
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Michael, Thank you for bringing this to my attention. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 25, 2016
The dealer contacted me the day of my online inquiry and, we scheduled a visit for the next day. However, the sales agent failed to tell me that the vehicle was in the body shop and would not be available for inspection. Therefore, I wasted 1.5 hours traveling to and from the dealership in Friday traffic.
4 of 5 people found this review helpful.
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Response from current dealership owner:
Mike, I am disappointed to learn of your dissatisfaction. I apologize for any inconveniences during your visit with us. For your inconvenience, we would like to send you a $20.00 Gas Card from QuikTrip. Please contact me ASAP, so that we can get your correct information. Again, I apologize for your wait time and I hope that we can one day service you in the future. Cade Ekes Operations Manager 678-684-4444
Jun 25, 2016
It took a long time to get assistance from a salesman. We tried paying cash for the vehicle and still through poor communications the transaction didn't occur. This dealership is going to lose a great deal of business because of poor judgement.
4 of 5 people found this review helpful.
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Response from current dealership owner:
Hello Glenda and thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. If you are still interested, I would very much like to speak with you further about your concerns. Please call me at your earliest convenience so that we can quickly resolve this. Cade Ekes Sales and Operations Manager 678-684-4444
Jun 24, 2016
Very prompt with contact.
0 of 2 people found this review helpful.
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Jun 12, 2016
Contacted me right away.
0 of 2 people found this review helpful.
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Jun 6, 2016
TDHN
Received automated email same day; automated text next day. I contacted dealer same day but car had been sold; site takes a few days to update per salesman.
2 of 3 people found this review helpful.
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Jun 2, 2016
I was told they move 3500 cars a month they dont need me.
6 of 7 people found this review helpful.
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May 22, 2016
I drove this 911 Carrera S and almost bought it until I read the CarFax. This vehicle went through major repairs such as replacement of front axle and engine/transmission, and the list goes on. If someone were to buy this vehicle they better purchase a premium extended warranty because you will need it.
4 of 5 people found this review helpful.
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May 20, 2016
Great
0 of 2 people found this review helpful.
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May 19, 2016
5
Many contacts. They had the nicest pictures for the car!
0 of 1 people found this review helpful.
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May 18, 2016
Cars were overpriced, in less than good condition. Ie. Several were filthy and had broken windshields
6 of 7 people found this review helpful.
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May 18, 2016
Straightforward.
1 of 2 people found this review helpful.
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May 18, 2016
I'll give them one star for calling but that's where it ends. I talked to a salesperson about the LR4, I was interested in. I was straight & honest upfront with where I needed to be in price (we were only off by a few numbers) I even gave all my info over the phone to make this deal happen. Talked about shipping etc. The sales person NEVER called me back! Guess they didn't need the sale and the SUV is still on their lot.
5 of 7 people found this review helpful.
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May 15, 2016
Dealer responsive and helpful.
0 of 2 people found this review helpful.
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May 10, 2016
They were responsive and eager to serve but their current inventory was limited in what we were looking for - we found what we wanted elsewhere.
1 of 2 people found this review helpful.
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May 10, 2016
Overall great experience. Sometimes they promise things after purchase that they can't deliver though, so watch out. But overall it's a great dealership. Low prices, great service.
1 of 2 people found this review helpful.
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May 9, 2016
We went to this dealer last week. The sales person is polite, but with not much Luxury Car experience. When we talked about the price of the car, the manager is not in the office. But, the sales person's supervisor was there. He has been so ruled & madness to us. I am not sure if this is the way they are supposed to treat their customer. We will never go back again.
3 of 4 people found this review helpful.
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Apr 23, 2016
Great customer service.
0 of 2 people found this review helpful.
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Apr 19, 2016
Great experience!!!
0 of 2 people found this review helpful.
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Apr 19, 2016
Cutiger1996
Fast response. Car I inquired about was not available. Provided me additional options to consider but ultimately purchased at a different dealership.
2 of 3 people found this review helpful.
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Apr 17, 2016
While their selection of vehicles is great, they are unwilling to negotiate at all for any vehicles on their lot.
3 of 4 people found this review helpful.
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Apr 14, 2016
Car had a couple of defects, Like car liking and some others, I point those issues and they say they would fix them, I went back another day to drive the car and check if the issues were solved and apparently they didn't, sales person was embarrassed,seems like even they know the issues of cars they still put them for sale with out any discount or disclosure about it. Not good attention not good experience....
3 of 4 people found this review helpful.
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Apr 11, 2016
I liked the sale professional but the trade in value on my car killed the deal. They low balled it so I left. Another dealer beat their number by 2x and reduced the selling price in the model I was looking at by $7 K. ALM TRUED TO MATCH BUT TOO LITTLE TO LATE. They would have had the deal with a reasonable offer.
3 of 4 people found this review helpful.
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Apr 11, 2016
It was good the sell man call the next day and told me the car was sold..
2 of 3 people found this review helpful.
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Apr 10, 2016
There are excellent.I'll go back again .
0 of 2 people found this review helpful.
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Apr 10, 2016
Professional
0 of 2 people found this review helpful.
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Apr 9, 2016
Good customer service
0 of 2 people found this review helpful.
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Apr 5, 2016
The Dealership Manager was very friendly and easy to talk to. He exhibited great customer service.
2 of 3 people found this review helpful.
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Apr 3, 2016
Thunder7229
Never nice message,unfortunately the car was sold.
1 of 2 people found this review helpful.
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Mar 27, 2016
Did not answer the question that I originally asked. Just sent me the automated responses and wanted me to come into the dealer without answering the first question I asked. If they won't answer the first question I ask them, I ignore all their other e-mails! I don't care about anything a dealer has to say other than the answer to the questions I ask.
3 of 4 people found this review helpful.
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Mar 21, 2016
mgandonie
5
Excellent Salesmen: Tim and Bella.
0 of 2 people found this review helpful.
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Mar 19, 2016
Good overall experience. Salesman was very helpful and informative.
0 of 1 people found this review helpful.
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Mar 16, 2016
salesman was very informative
0 of 1 people found this review helpful.
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Mar 15, 2016
Awesome customer service
0 of 1 people found this review helpful.
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Mar 15, 2016
Belle_et_cerveau
They are not willing to negotiate AT ALL. If you have a certain budget in mind, I would not recommend them because they wont be very helpful.
2 of 3 people found this review helpful.
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Mar 14, 2016
Awesome dealership to buy from
0 of 2 people found this review helpful.
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Mar 9, 2016
Great. Very fast response and a great experience with ALM
1 of 2 people found this review helpful.
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Mar 6, 2016
Okay contact but listed transmission type was wrong.
2 of 3 people found this review helpful.
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Mar 3, 2016
Found the RX I was looking for. Great price, really great price. I was ready to buy. Test drove car late in day, thought about it over night, contacted salesman next day at 11 am, told him I would be there to buy car in 20 min., salesman says car is ready, when I got there my salesman not to be found, another salesman tells me car is sold. I said I just called 20 min. ago, next day car is still for sale, so I acted like new customer, car is available still. This is a classic bait and switch. I should have known. All the red flags were there, dealership looks more like a sweat shop, found several cars that look like bait and switch type on Car Gurus, I had been told of a similar experience from my inlaw, they switched salesman on me three times. These are all RED FLAGS! If I were IRS, they would be audited. Not much you can do in a case like this. After all it is only wasted time - no money lost. These guys are your typical used car salesman Joke! Save time don't use these guys unless you want to play their game.
5 of 6 people found this review helpful.
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Mar 1, 2016
amshutt2597
Made appointment to see a car at 1:00 PM on a Friday. Told them I was driving 60 miles to see it. Got a call a 12:30PM that the car was in the shop but they had other cars to show me. Old "Bait And Switch". Luckily, I had a back up plan with another dealer.
4 of 5 people found this review helpful.
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Feb 26, 2016
kelley7494
Showed ma a car that was filthy!
4 of 5 people found this review helpful.
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Read 154 old reviews
Feb 21, 2016
hmmm they called but not really interested in making a sale!
2 of 3 people found this review helpful.
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Feb 18, 2016
RickLX
5
dealer responded but only greeting and no information of vehicle what I requested
3 of 4 people found this review helpful.
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Feb 16, 2016
They were definitely persistent, but when I went to look at the car, the salesman questioned my integrity because HE read the odomoter in my car wrong and accused me of changing the numbers from when I bought it. I said, "You need to look at that again." To which he replied, "Oh my eyes are bad." Definitely had the wrong approach from the beginning. Then they lowballed me on a price for my car. When I asked for my keys, he got upset. Then the manager called me to make a deal the next morning. Would not recommend AT ALL.
3 of 4 people found this review helpful.
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Feb 15, 2016
Same problem as the last dealer I contacted, fast response but again claim car was sold yesterday. Are there no honest dealers left in Atlanta? This is pathetic.
2 of 3 people found this review helpful.
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Feb 13, 2016
Prompt response to inquiries
0 of 1 people found this review helpful.
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Feb 12, 2016
Sales team did respond. However, was not what I was searching for.
0 of 1 people found this review helpful.
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Feb 8, 2016
Timely response and follow-up. Decided to purchase elsewhere because the vehicle that I wanted and within my budget was at another dealership.
0 of 1 people found this review helpful.
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Feb 7, 2016
Doesn't really seem like they are interested in selling cars. Went to see jeep, wasn't there. The sales rep said he would call when he could locate it. Had to call him back later in the week. He eventually texted to let me know that the car was on premises.
1 of 2 people found this review helpful.
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Feb 5, 2016
attyralphhughes
Good experience with salesman, but cars weren't as nice as elsewhere.
0 of 1 people found this review helpful.
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Feb 4, 2016
They called and asked about my preferences. Said would check inventory. That was several days ago. Have not heard from again.
0 of 1 people found this review helpful.
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Jan 28, 2016
I was working with a salesman and then just never heard another word so I brought my business elsewhere.
0 of 1 people found this review helpful.
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Jan 26, 2016
I would rate the dealer a 4 star As for as the price of the vehicle I feel that it is over priced
1 of 2 people found this review helpful.
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Jan 20, 2016
Notified that I was coming to look at vehicle. Took 20 minutes to get vehicle ready when I got there then the vehicle did not have any gas in it. Was unable to take vehicle on interstate and sales representative was in knowledgeable about vehicle.
1 of 2 people found this review helpful.
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Jan 12, 2016
Received a timely call back, but was passed on to another sales rep on the day of the test drive, and the car looked as if it had had damage that didn't show up on the carfax report.
1 of 2 people found this review helpful.
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Jan 8, 2016
got a prompt response to the inquiry, set up a test drive right away, car was priced fairly but a little rough, asked salesman to email me a purchase order for review as i was going to look at a couple of other cars and then make decision. never heard back from him. office manager followed up week or two later, but had bought elsewhere by then.
1 of 2 people found this review helpful.
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Jan 5, 2016
Dealer responded, car was sold and they found another one that fit what I wanted.
0 of 1 people found this review helpful.
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Jan 1, 2016
Mr. Gerald Wilkins was great. We drove several different cars till we found the one. The manager worked with us to make the deal happen. Thanks ALM.
0 of 1 people found this review helpful.
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Dec 30, 2015
Salesperson was very attentive and courteous. Called several times and tried to make an appointment. So I decided not to get the car because it had 3 previous owners.
0 of 1 people found this review helpful.
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Dec 29, 2015
very honest, dependable. Did what they promised and what I asked
0 of 1 people found this review helpful.
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Dec 25, 2015
When considering the purchase of a vehicle from ALM, I asked for the best numbers they could give me. The dealer offered way below the value of my trade in. After I bought another vehicle at a different dealer, I was told that ALM would have matched what I was offered at the other dealer.
1 of 2 people found this review helpful.
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Dec 21, 2015
Shirley has been great, continues to follow up to see if I've found a car
0 of 1 people found this review helpful.
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Dec 13, 2015
I heard from a salesman that same day. Tried explaining my situation over the phone. He told me that he was closing out a deal right now and would call me back at 6 pm. That was the last I heard from them.
1 of 2 people found this review helpful.
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Dec 7, 2015
Excellence
0 of 1 people found this review helpful.
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Dec 2, 2015
Easiest car buying experience ever! I got a great trade in value too.
0 of 1 people found this review helpful.
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Nov 4, 2015
they responded a day later.To tell me the car was sold.
1 of 2 people found this review helpful.
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Nov 2, 2015
Disorganized and very competitive with sales persons in the dealership. Sales manager was not easy to deal with. Prices too high
1 of 2 people found this review helpful.
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Oct 22, 2015
Awesome people to work with! Luiz is great!
0 of 1 people found this review helpful.
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Oct 16, 2015
I have not yet buy the car or visit the dealer yet, but over the phone SUNNY is seem very enthusiasm to his customer.
0 of 1 people found this review helpful.
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Oct 6, 2015
First honest car dealer I've ever met. Ever!
0 of 1 people found this review helpful.
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Sep 30, 2015
Great environment,Sales professional was patient and knowledgeable. I look forward to our next experience.
0 of 1 people found this review helpful.
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Sep 20, 2015
The dealer did contact me, and attempted to get me in to see the vehicle. However, I am 200 miles away , and before I could arrange to travel there, the vehicle sold. Melvin was very courteous and knowledgeable though, and promised to continue searching for just the right QX56 for me. I rated them good and not excellent only because I've only worked with them over the one phone. I have not had an opportunity to visit the dealership yet.
0 of 1 people found this review helpful.
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Sep 5, 2015
Ad showed truck was available, but dealer stated it had been "recently sold".
0 of 1 people found this review helpful.
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Sep 2, 2015
hurricaneman
75
Vehicle was sold prior to my inquiry.
0 of 1 people found this review helpful.
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Aug 19, 2015
Shanta Washington and the finance manager were awesome..got a better rate and excellent service...would buy from them again...
0 of 1 people found this review helpful.
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Aug 18, 2015
The sales person and the finance personnel done an excellent job in trying to meet my needs to purchase the car I wanted. Thanks Again, Sunny and Bryan
0 of 1 people found this review helpful.
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Aug 17, 2015
Msldavis85
Only communicated via email. I expected so much better.
0 of 1 people found this review helpful.
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Jul 31, 2015
Very professional ... seemed to really care about my concerns of what I was seeking in a luxury car.
0 of 1 people found this review helpful.
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Jul 22, 2015
good
0 of 1 people found this review helpful.
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Jul 8, 2015
Did a title search on one of their vehicles before going to buy. Found that the car had no previous owners even though it was 5years old. Called a salesman to inquire about this issue never heard back. I bought from somewhere else the same day.
0 of 1 people found this review helpful.
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Jul 7, 2015
Dealer told me that they would give a better interest rate than credit union. Lied about rate to me and attempted to give me a price that was higher the amount quoted on the internet.
0 of 1 people found this review helpful.
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Jul 7, 2015
very professional ..great experience
0 of 1 people found this review helpful.
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Jun 14, 2015
Fair, salesman knew very little about Jeeps. He had to get help from manager
0 of 1 people found this review helpful.
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Jun 8, 2015
Nothing special its a used car lot...
0 of 1 people found this review helpful.
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Jun 5, 2015
I told them not to run my credit.....they lied an said they didnt...
0 of 1 people found this review helpful.
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Jun 4, 2015
Made a trip for a truck that had been sold and, in fact, is still listed. They were just using it to get us in the door. They didn't have anything even comparable and they were rude! Hopefully they don't last long, not recommended.
0 of 1 people found this review helpful.
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Jun 2, 2015
Would give 0 stars if the option was available! Do yourself a favor and RUN in the other direction! They're unprofessional, deceitful, and dishonest! The customer service is nonexistant
0 of 1 people found this review helpful.
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May 23, 2015
Cars have problems even though they provide "clean carfax's." Be wary of this place, the discounted price you'll pay will be offset by the amount of repairs you'll have to put in it later down the road.
0 of 1 people found this review helpful.
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May 11, 2015
I snt messages without a returned message . I emailed one rep abt the price and they were very short.
0 of 1 people found this review helpful.
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May 10, 2015
Good
0 of 1 people found this review helpful.
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May 1, 2015
Drove out there after calling prior to and they said they sold it 5 days ago prior to me calling to see if it was available.
0 of 1 people found this review helpful.
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Apr 7, 2015
great car buying experience ask for Steve fricks hassle-free very nice people to work with from top to bottom purchased my car from them and I'm very happy
0 of 1 people found this review helpful.
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Mar 15, 2015
Good customer service.
0 of 1 people found this review helpful.
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Mar 5, 2015
Sarah was helpful.
0 of 1 people found this review helpful.
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Mar 1, 2015
Mataylor
No pictures of cars listed . Incorrect information about cars listed . I've contacted this dealer by phone and by internet . I spoke with two different salesmen and neither supplied me with the information is was requesting
0 of 1 people found this review helpful.
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Feb 22, 2015
It took over two weeks for them to reply to me.
0 of 1 people found this review helpful.
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Feb 4, 2015
Even at the late hour of my arrival, Sean [[ the salesman ]] offered to make me some coffee, since the remains were limited.
0 of 1 people found this review helpful.
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Jan 26, 2015
Great Service
0 of 1 people found this review helpful.
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Jan 26, 2015
Didn't feel the high pressure sales tactics that a lot of dealers employ. Everyone I met there was laid back, attentive, and tried their best to meet our needs
0 of 1 people found this review helpful.
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Jan 18, 2015
They wer very good and I didn't feel pressured to buy. The Sales Manager Mack and Sales Rep, Sunny were good to work with. They even ordered me 4new tires. I would buy from them again
0 of 1 people found this review helpful.
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Jan 11, 2015
went to dealer and purchased vehicle found on website, good experience.
0 of 1 people found this review helpful.
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Jan 7, 2015
Very helpful and informative.
0 of 1 people found this review helpful.
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Dec 30, 2014
even though my credit was not great I had a down payment but could not get a return call what was required
0 of 1 people found this review helpful.
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Dec 8, 2014
Showed up for a scheduled test drive but they did not have the keys so I wasn't able to drive. Told them I would come back on the weekend as I was heading out of town until then. They called me on Friday night and left a message asking if I was coming back out to look at the car again. I also noticed that they had dropped the price on Friday. When I followed up on Saturday, they told me the car had already sold on Thursday. This did not make sense as they had dropped the price on Friday as well as called me on Friday to see if I was coming back out on Saturday, Why would they have done that if the care had already sold earlier in the week. I tried to follow up again but got no response.
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Dec 3, 2014
I did purchase the 2013 Lexus RX 350 from the dealer, and everything was as presented with the exception that their advertisement stated all major credit cards accepted. I only wanted to finance a certain amount I already had my check and I wanted to pay the rest on my credit card. I was told they had a $3,000 credit card limit and I had to pay the rest with a personal check or pay a 3% surcharge for every dollar over $3,000; okay which one is it a $3,000 limit or a 3% surcharge. I asked if I could use two different credit cards to prevent the 3% surcharge and I was told no I still would be charged the 3% and I could only use one credit card for the car purchase. I was told that I couldn’t even use my debit card for the remaining balance I would be charged a 3% surcharge for every dollar over $3,000, I would have to have a personal check; I was informed this was mandated by the owner, and no one there was able to help me or accommodate my request. I purchased the car because I liked it, but the payment portion was painful even with me having my own money. I could only imagine if I had to use them for financing. The finance guy became frustrated and stated I am trying to be respectful, but this is how it is at this dealership. The condition of the car and price was as advertised, but clarification should be made as it relates to payment options state the $3,000 credit card limit or surcharge which ever it is, so if a customer comes in with their finances complete they can complete the sale without having to return with a personal check.
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Nov 25, 2014
Service was excellent, although we couldn't make a deal they were very Professional, honest, and courteous. I will revisit them if there is a future & will refer them.
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Nov 13, 2014
Very helpful and cheap cars.
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Nov 4, 2014
Very good
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Oct 30, 2014
coreybug
5
Very prompt reply but no negotiation.
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Oct 27, 2014
I've had really good experiences do far,I haven't found THAT CAR yet but I'm hopeful
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Oct 15, 2014
great inventory but not the car I wanted
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Sep 29, 2014
The agent "Be Yun" was the greatest person to deal with on all levels. When he says "he can", believe it. I do now. On the downside, the detail shop did a poor job.
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Sep 25, 2014
met expectations
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Sep 23, 2014
There seems to be great buys but I haven't heared back from them after our first conversation 3 weeks ago.
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Sep 12, 2014
the prices are high but the selections are good
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Sep 11, 2014
The salesman was over 30 minutes late for the appointment.
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Aug 28, 2014
Gclaussen
Quick response. Thanks
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Aug 24, 2014
I am extremely pleased with my overall experience with ALM South! Tiffany wasvery helpful with making my purchase a complete success! I would definitely recommend this dealer to friends and family! Thanks!
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