A2Z Auto Group

Thank you for taking the time to review our business.
We take pride in maintaining full transparency when it comes to the costs involved in purchasing a vehicle. All additional fees are clearly disclosed—both verbally and in writing—and yes through a printed document provided during the transaction process. This helps ensure clarity, especially when discussing complex numbers, as is often the case with financing.

Just like purchasing a home, buying a vehicle does involve additional costs. We make every effort to communicate these upfront, well before finalizing any deal.

Tha

Thank you for taking the time to review our business.
We take pride in maintaining full transparency when it comes to the costs involved in purchasing a vehicle. All additional fees are clearly disclosed—both verbally and in writing—and yes through a printed document provided during the transaction process. This helps ensure clarity, especially when discussing complex numbers, as is often the case with financing.

Just like purchasing a home, buying a vehicle does involve additional costs. We make every effort to communicate these upfront, well before finalizing any deal.

Thank you again for your feedback.
— A2Z Management Less ...

Thank  you for your review

Thank you for your feedback! We're delighted to hear about your good experience with us. If you ever need anything in the future, please don't hesitate to reach out.
A2Z Management.

Thank you for your kind words! We're delighted to hear about your positive experience at our dealership. We appreciate your business and look forward to serving you again in the future.
A2Z Management.

We greatly appreciate your positive feedback! It's fantastic to know you had such a wonderful experience with us. Thank you for choosing A2Z Auto Group, and we hope to welcome you back in the future.
A2Z Auto Group Management.

Dear Customer,

We're sorry to hear about your recent experience with us. Your feedback is important, and we're committed to addressing the issues you've raised.
Thank you for bringing this to our attention.
A2Z Management.

We're thrilled by your positive feedback! Thanks for choosing us, and we can't wait to assist you again in the future.
A2Z Management

Dear Customer,
We apologize for your recent experience. Your feedback is important to us. It helps address your concerns and improve our services.
Thank you,
A2Z Management

We're truly grateful for your review! Your positive experience with us is what we aim for with every customer. Thank you for choosing us, and we can't wait to assist you again in the future.
A2Z Management.

Dear Customer,

We apologize for your recent experience. The form you filled out and signed authorizes us to run your credit. We cannot proceed with the credit check without your explicit consent, as our system requires sufficient information, typically included in a complete application.

We greatly value your feedback and have taken it seriously. As a result, we have enhanced our process to ensure that all customers are made aware of the credit authorization, even if they may not have initially noticed or fully understood it on the application.

Thank you for your understanding and for

Dear Customer,

We apologize for your recent experience. The form you filled out and signed authorizes us to run your credit. We cannot proceed with the credit check without your explicit consent, as our system requires sufficient information, typically included in a complete application.

We greatly value your feedback and have taken it seriously. As a result, we have enhanced our process to ensure that all customers are made aware of the credit authorization, even if they may not have initially noticed or fully understood it on the application.

Thank you for your understanding and for choosing A2Z Auto froup.

Sincerely,
A2Z Auto Group Management Less ...

Thank you for your business and for sharing your experience here and on google.

People that bought from us are always happy but you didn't and you still left an honest review. It is very difficult for an used car dealership to have good review due to the fact that only upset clients leave a review especially when they rate the experience after an initial contact or they fill it out after they their credit is been denied or after we couldn't get to where they want the price to be (didn't come to an agreeable term) We highly  appreciate that you took the time to review our dealership and if there is anything we can do to earn your business please let us know.. Thank you

We are sadden you had a bad experience after driving from far.. It sounds like you came to see a car that wasn't prepped to our standards maybe a fresh trade in. Did we know you were coming? We to investigate the problem to find what happened...

Our Doc is $398 lowest in town plus we always make sure that our price are low enough that even after taxes you still under NADA retail value in most cases. NADA is the only book banks, insurance companies and credit unions go by so I know you're mixing up dealers with this review... I want to invite shoppers to read through the reviews and see our google review, We certainly don't do that kinda of business. Not everyone is going to agree however... Towards the end of the month we get very busy but no excuse that we took this long to respond to you. About the fees we actually have the lowest i

Our Doc is $398 lowest in town plus we always make sure that our price are low enough that even after taxes you still under NADA retail value in most cases. NADA is the only book banks, insurance companies and credit unions go by so I know you're mixing up dealers with this review... I want to invite shoppers to read through the reviews and see our google review, We certainly don't do that kinda of business. Not everyone is going to agree however... Towards the end of the month we get very busy but no excuse that we took this long to respond to you. About the fees we actually have the lowest in town but this sounds more like a breakdown not fees.. Our prices are clear so this must be a misunderstanding that we can clarify had we been given the chance.. Thank you for your feedback we are looking into what happened. We can't track the deal because we did not have a Richard around this time so Please contact us with more info .. thank you   Less ...

Hello sir, We do honer our prices we don't have bait cars. All inventory is real. Please give us me a chance to review this issue and see what went wrong. I couldn't tell which car that was? Our prices did get effected by the Pandemic as auction fees and transportation have increased but not by that much. My name is Zaher I go by "Z' Please call 540-322-1144 and ask for me and I"ll be sure to handle this properly.
Thank You!
A2Z Management

Hello Jeff thank you for the feedback. We take it very seriously. We (management) addressed the issue with the salesman back in May. Back in May we had many unprecedented challenges due to covid-19. We operated short handed as we had to layoff half of our staff and close one of our locations. Not until now that we can say we are back in full mode. I want to invite readers to review our google reviews as a reference. Regarding the carfax accident before you review the carfax it'll say "Accident reported" in menu but when you open the full carfax you will see that Carfax states that it

Hello Jeff thank you for the feedback. We take it very seriously. We (management) addressed the issue with the salesman back in May. Back in May we had many unprecedented challenges due to covid-19. We operated short handed as we had to layoff half of our staff and close one of our locations. Not until now that we can say we are back in full mode. I want to invite readers to review our google reviews as a reference. Regarding the carfax accident before you review the carfax it'll say "Accident reported" in menu but when you open the full carfax you will see that Carfax states that it is a "Damage reported" it also says "Not all damages are caused by accidents" meaning in some cases that is in-fact true the Damage that is reported is a scratch or a minor dent. As these incident are specially reported on companies cars, rentals, commercial vehicles and Lease returns. When a thir part company comes to inspect the vehicle before turning in the lease most of them report to Carfax and that's how this info goes on there. We take full responsibility of this incident and apologize on behalf of all our staff and management. Thank you   Less ...

Thank you for your feedback and ratings. We hope to be able to serve in the future.
A2Z Management

Hello Sir sorry for the delayed response. In some cases we took down the wrong information if you had your number blocked. I believe this is what happened but we also were extremely short staffed end of March and throughout April and May. We do apologize for this bad experience and we hope that we are giving a chance to make it up to you.
A2Z Management.   

Thank you for choosing A2Z and for your feedback and for rating our business we appreciate your business!

Thank you for rating our business, We appreciate your time.
A2Z management

Thank you for your business we appreciate your business!
A2Z management

Thank you sir for rating our business we appreciate your time
A2Z management

Thank you for rating our performance we appreciate your time
A2Z management

We apologize for your bad experience. Especially that you lived far and drove that much. This is one of the reasons we are eliminating older units trades to be sold as is. We were offering these units for people that like to repair their cars themselves and they are only looking for a good engine and transmission.. But the hassle is not worth the reward. We wat happy customers and these units are causing dissatisfaction to other customers.  
A2Z Management

Hello and Thank you for your feedback. It sounds like an AS IS sold car and I'm pretty sure you're referring to the older Equinox we had. Those cars are sold for a very low price to those who are looking for a good engine and transmission commuters. We disclose what we did and what we didn't do on them to keep the cost down and even give the consumer a chance to choose what we can re-condition on this As Is vehicle. Something we are actually thinking to not do any longer to not cause inconvenience to who expects more than what we are offering when it comes to these AS IS units.  

Thank you for your feedback and ratings
A2Z Management

We really appreciate your feedback and value your response. Thank you from all of us here at A2Z

Thank you for your kind honest rating and feedback. It is highly appreciated

Thank you for rating our dealership and service we hope we can earn your business

Thank you for your honest and kind review. We appreciate the opportunity

Thank you for your kind and honest response. We appreciate the opportunity and here to help if anything else is needed even when we make a purchase elsewhere

Gary we really appreciate your kind review and your business. We know you had options and we are glad you chose A2Z.

Thank you for your kind words. We really appreciate your business

Thank you for your direct and kind review. And we appreciate you chose A2Z. You made a great car choice.

Thank you so much for your review. We are really really as transparent as we can be, in this case the vehicle is a 2005 model. Clean in many people's opinion but what we can't account for is what's acceptable and what's not acceptable customer to customer. The damages are repaired damages and minor, everything is super visibly in our super clear pictures and the detailed carfax we provide for free on our website www.a2zautogroup.com other then what we provide online the only way to know and see more about the cars is to see them in person. Surely not every time the vehicle is going to be to th

Thank you so much for your review. We are really really as transparent as we can be, in this case the vehicle is a 2005 model. Clean in many people's opinion but what we can't account for is what's acceptable and what's not acceptable customer to customer. The damages are repaired damages and minor, everything is super visibly in our super clear pictures and the detailed carfax we provide for free on our website www.a2zautogroup.com other then what we provide online the only way to know and see more about the cars is to see them in person. Surely not every time the vehicle is going to be to that particular consumer's expectations. Again we thank you for taking the time to do this and your honesty. Less ...

This is a lot. Thank you for taking the time to share your experience. Please say hello to your beautiful family. God bless you all

Many Thanks to you Breanna we are grateful you chose us. Your opinion is very valuable to us and to other buyers that are looking for those dealers that are doing the right thing

Thank you!. Your kind review to our business is greatly appreciated!

Thank you Troy for your kind review.

Thank you Lynn. Your review is greatly appreciated

John, Thank you for you review. Thank you for rating how we dealt with you and not rating us for how frustrating car shopping is sometimes. Glad to hear we made it easy for you.

Thank you for your review. This is the owner Zeke that was dealing with you. We take all opinions seriously and we believe that criticism helps us grow. However, We want to tell our side of the story for people to use their judgment while choosing who to deal with. I completely understand your frustration and so I listed what lead to that frustration and I mentioned bellow each reason how did we handle it:  
*(You live three hours away and you drove 3 hours)
Although where you live is out of our control we did appreciate your intention to do business with us so I personally promised that I w

Thank you for your review. This is the owner Zeke that was dealing with you. We take all opinions seriously and we believe that criticism helps us grow. However, We want to tell our side of the story for people to use their judgment while choosing who to deal with. I completely understand your frustration and so I listed what lead to that frustration and I mentioned bellow each reason how did we handle it:  
*(You live three hours away and you drove 3 hours)
Although where you live is out of our control we did appreciate your intention to do business with us so I personally promised that I will spend the necessary costs without raising the price on you to fix the check engine problem and to ionize the smell you're sensing in the vehicle PLUS we collected no money or deposit from  you I only took your word  and hand shake. I did that so you're not absent if things didn't turn out the way we want.   All in attempt to make up for your time. I have to mention though, you loved the truck the way it drove the condition it's in "you had to" or else why would you wait for it if it wasn't worth waiting for. Also why would you drive 3 hours to see it if the price wasn't good as well. I'm sure there's a lot of similar vehicles locally and I know for a fact because you told me that you did shop to see more options while we were working on fixing it. I also respect that. But this only means that you knew it was a great deal  had we been able gotten rid of what's bothering you.    
*(You found a check engine light on our vehicle and a smell)
The smell was minor that others couldn't even smell it but we did understand you were sensitive to smells which is why we did put the vehicle on a Ionizing machine (O-Zone machine) anyone can look what that is up to see how effective it is. This process completely took the smell out. Now we had buyer's that look at check engine as it is not a problem as long as they know what it is and it doesn't affect  the drive but that wasn't the case so we had to make sure the check engine light is gone to accommodate. If any consumer including you Mr. S would like us to send them proof of the work we did I am willing to provide all documentation to show that the code indicated that the crank sensor/ Cam sensor  is causing the problem. After replacing these sensors I personally drove the truck for a day to make sure problem is gone but the check engine light came back. again we thought we had a bad sensor the code was reading only a crank sensor now so we replaced that again. But after driving it the light came back.  Important to mention the only way to know the real problem is going through the elimination process to get to the problem. Mechanic s said this is probably the ECM which is the computer of the car telling it the sensors are bad or though they are not.  We bought the ECM as you can see bellow, replaced  it reprogrammed it but again it didn't take. we returned it and now we are waiting for the new part to try again.
*We agreed to address the issues and keep communication as we progress but we fail to fix the check engine issue in a timely manner .
Looking at the above charges and timeline anyone can see that the process wasn't  5 weeks long also you can see the considering the shipping times of parts, lengths of labor needed, testing the car after every step  and knowing it's not the only car we have/ problem we have, You'll see that we did the best we can. Plus Mr. S mentioned the communication was good. which should show a lot about our character.
*Our last contact was to give you bad news that all our attempts lead to failure in eliminating check engine light  
  To not upset Mr. S we informed him at the end of the second week that we will not be able to deliver the promise due to the circumstances. It is obvious that we want to make the sale but we weren't going to take more of his time without being certain that the new ECM is going to work and resolve the problem  
But  Mr. S if what you're saying about watching your step with us is in fact true you'll be driving the Colorado with the check engine light now. because we could have reset it long enough for you to get to your home town only to wake up and start the car with the check engine light again but that didn't happen. We didn't take any money from you. We didn't lie to you. All we did is faced a common issue with lots of GM vehicles due to the way they are manufactured and due to GM defective ECM and program issues.  You opened your review with the fact that you loved the vehicle so the problem was purely a programming issue that even GM dealer couldn't figure it out. I am sorry to tell you that other than providing a vehicle you love, doing our best to comply with your requests and to make up for a common GM defect, great communication, and not lying to you or steal you money, there was nothing else we could have done to make you happy. And for that We apologize MR. S    
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Thank you for your rating. It is very important not only to us but for other buyers

Thank you Olga for rating the our business fairly and for the right reasons.

Dear Mr. Gonzalez, On Wed Aug/27/17 7:47PM we close at you emailed us asking"Still available?"  We close at 7PM and we open at 9AM so on Aug/28 8:52AM 1st thing in the morning we answered your request saying " Good morning Glenn, yes this exceptional sport trac is still available. We're open today 9-7 when would you like to come see and drive it?". Then you REPLIED "Zeke, I live in Savannah. I will have to make arrangements." at 9:06AM immediately after receiving you response I personally replied saying " Yes I understand. Please let me know what can I help w

Dear Mr. Gonzalez, On Wed Aug/27/17 7:47PM we close at you emailed us asking"Still available?"  We close at 7PM and we open at 9AM so on Aug/28 8:52AM 1st thing in the morning we answered your request saying " Good morning Glenn, yes this exceptional sport trac is still available. We're open today 9-7 when would you like to come see and drive it?". Then you REPLIED "Zeke, I live in Savannah. I will have to make arrangements." at 9:06AM immediately after receiving you response I personally replied saying " Yes I understand. Please let me know what can I help with. The car is definitely worth it. Thanks" (no further communications were made). We are a pressure free dealership that has all the info transparent. Our prices are clearly listed on (cars.com, craigslist.com, cargurus.com, Carfax.com and on our site a2zautogroup.com) Also you can see the details by clicking on car story where our prices stand and book values and personalized notes for every car PLUS the $39.99 version of Carfax completely free at your service. Moreover, we have super HD pictures posted minimum 24 pics per a car. We might not be as vague as you're describing. On Saturday Sept/2nd We sell that exact vehicle to someone else as we didn't have any commitment or deposit from any other client on this car although about 18 people were interested in it. We get this review on Monday/Sept 4th after the car came out of our listings and it is no longer available. I also attempted to contact you sir before posting this respond and I left a message for you. My guess is either you're frustrated because the car is a priced well rare no accident sport trac limited v8 low miles that can't be found easily and now  it is sold you didn't have the chance to pull the trigger in the week period before someone else did (I AM SORRY FOR THAT) OR you called and didn't get your answer immediately because I was tied up with another client and I don't deny that's a possibility but that's only because In the state of VA the receptionist or any employee that doesn't have a salesman license cannot answer questions in relation to finance or pricing. Here at A2Z I am (owner/operator) the only licensed person and only I want to take personal care of my clients. I don't hire sales people to keep my prices low and to not have people that don't care about my customer handling them. the down side of this is I'm not going to be available 100% of the time. even some mornings we have to call people back after I come back from the auctions. although it is not a perfect solution but it has been working great for those who gave us the chance to best assist them. I still rather do it this way than having people improperly handled. We checked our phones records and didn't find any incoming calls from you however so you may have called from a deferent number. Please contact me personally and it would be a great pleasure of mine to answer all your questions. we work hard to build our business and reputation not easy for a used car dealer. We haven't had one bad review from people that actually bought a car from us. I assure if we actually sold you the car you would have been pleased. But this would have to be your choice, we don't pressure people to deal with us. We can only do the best we can but unfortunately this doesn't guarantee perfect results every time. Thankfully we do vey well here due to our ways of doing busines but that doesn't mean to not care about every single individual's opinion. Your review will hurt our small business and will make people miss out on one of few dealers that are honest transparent and lives by rules. most importantly a dealer who cares about helping buyers not how much more I can make on them. please verify you targeted the right dealer and reconsider it or give us the chance to know what went wrong to fix it. What was vague and what questions didn't we answer based on above provided communications details? Thank you Less ...

We are grateful to have had the chance to serve sir. Thank you for your business. Reviews that are actually based on a car purchase experience like yours sir are not only important to us but also important to other buyers so they can see who's doing the right thing, not many in this line of business I should also add. Again Thank you we really do appreciate you taking the time and doing this for us.  

Thank you for your review. Here at A2Z we have a selection that fits a wide range of clients And as not all clients have the same taste, we learned that even the not so perfect car has it's low budget buyers as long as it is mechanically sound. The car you came for was a good example, it was listed well bellow market value and was mechanically sound but it was a smoker car and had a very common rust issue over the wheel well. A common factory defect in most Ford Escapes in the market. Any one who knows these cars will tell you. However there was absolutely no frame or excessive body rust it wa

Thank you for your review. Here at A2Z we have a selection that fits a wide range of clients And as not all clients have the same taste, we learned that even the not so perfect car has it's low budget buyers as long as it is mechanically sound. The car you came for was a good example, it was listed well bellow market value and was mechanically sound but it was a smoker car and had a very common rust issue over the wheel well. A common factory defect in most Ford Escapes in the market. Any one who knows these cars will tell you. However there was absolutely no frame or excessive body rust it was just those areas. We do get newer years Escapes that don't have this problem and keep in mind that we have smoker customers as well. While some used cars are better than others we can't stock the whole lot in accordance to one specific cliental needs. We have top notch of many models but sorry at that time you only wanted an escape and I didn't have a top notch one. But now I do it's a 2011 perfect one. Please understand we have to serve our location with what our customers demand. Price range, mechanically and then cosmetically. Not top notch for one customer is  great for another. Generally top notch and under five thousand dollars are two shapes that don't go together in most cases. The perfect one I have now is $8500 compared to
the one you guys came for was priced at $4480. Sorry that the vehicle wasn't up to your standard and we apologize for the inconvenience. I hope this explain things a little better and make you reconsider your reviews. We didn't pressure you to buy anything and hope you don't rate us based on the lower end product we have to supply. We have to stock our lot with what  people in this area ask for and for the price range they look for. some cars are just better than others. You might think 3 stars is not bad but for a car deanship it is because we provide service we don't make the products or decide what's good for everyone. We select the cars based on the market service them well, sell for good prices and stand behind them. more for the $ is the idea but everything has levels of quality and the newer the cars arte the better shape they are in most cases. Please reconsider your review. again sorry we really do our best and didn't want to waste your time. Less ...

We value all opinions and criticism helps us grow. We tried to be given a chance to see where things went wrong.  All I found is that we didn't come to an agreement and we ended up selling the van to someone else which triggered what seems to be impulse review. I personally tried to contact you and we did respond to your e-mail. There might be a misunderstanding due to communications via email. But we do apologize for anything that sounded as an insult, we certainty didn't mean but to talk business and we really couldn't accommodate an offer being lower than cost.

We can't thank you enough. we appreciate your business and thrive to always doing the right thing. Your review is greatly valued and respected. Sorry for the late respond.

We appreciate your business. Please don't hesitate to always contact us! We are here to help.