1st International Auto Group

Seemed honest enough, nothing negative to say. Had a few phone conversation with Marie, seemed very knowledgeable and pleasant.

ZERO STARS- This dealer completely lied about the condition of the car. Ivan indicated things had been checked and replaced as their materials state- but less than 30 days later we had over $3000 in repairs- ENGINE repairs, that would not have gotten past a legitimate inspection. In addition- see the 2nd email after several phone calls: they expected us to pay $600 to tow the car to them and charge us for fixing it there- but never sent an estimate, never called back, and the owner did not answer our email below. These people are croked. Dear Andrei Shesternev and 1st International Motor Group= We bought a 2013 Volvo s60 from your company on August 16, 2023, and because of extensive and dangerous engine, belt, and oil problems have over $3000 of damage to a car that supposedly went through a 100 point service check as well as a NH sticker. I am writing to you because your head mechanic is rude and dismissive and had the audacity to tell us "hey you paid

I was very professional in asking them a couple of questions, yet, they insisted that I come in person to get the answers. No Longer Interested.

Dealer got back to me, had great experience talking to Vlad. would highly recommend to work with!

Awesome dealership to work with. Will definitely return when I'm in the market for another car.

very helpful gave lots of useful information about the car

Very nice guys, very straightforward. I enjoyed my experience here. And I would recommend them.

Thank you for my new audi. Great experience, quick response, amazing selection of really good quality serviced used european cars. Will recommend it to a friend.

Sales person was professional and responsive. This was just not the right vehicle for us.

The guys at first international very family helpful with understanding my situation also not judge mental at all which was very nice

I've been looking for a used vehicle for some time now, due to the current shortage and crazy prices. I called 1st International Auto Group and they've placed me in the perfect car- low miles with a year of warranty. 5-star service every step of the way. Thanks again!

We were trying to buy a used car and the salesman said he could get an 8% or less loan but would need money down and we would he would only take the deposit if we bought the car. His interest rate came in over 10% and way over budget for what we discussed. If you call he sends you to the finance guy and the finance guy sends you back to sales. It is a total run around. Andre took a $1000 deposit and will not return it.

Please be careful if your driving a long way to look at one of there vehicle. I specifically ask if there was any rust on the truck bed rail back toward the tailgate and was told no. the back passenger corner had a hole at least 6" in circumference and covered with sheet metal and then the bed covering that. They have this truck listed almost $4,000 over NADA book value and is not even close to being worth even book. It is the Blue 2007 Toyota Tundra that has 70,000 miles at $19,990 I also had an appointment with the salesmen and he new i was traveling 2.5 hours and never showed up.

The vehicle was in need of some repairs ie; flat Tire told it needed a tire pressure sensor. The hood cable broken could not see under the hood. The rear bumper cover fell off when the rear hatch door was closed.

Very easy to work with and honest.

They were great with the response time,car info. I'm very interested in buying this car.

The dealer called me back right away and gave me a very through detail.

Dealer responded but I wasn’t ready to buy

Awesome experience buying a car with these guys! I am extremely happy with my purchase and the experience was seamless. I never felt pressured or preyed on like you do at most dealerships. Will recommend for your next car.

Got right back to me.

Ended up buying 2008 ridge line good people treated me fair

Range Rover has several repair items after only one week. Not happy about that but as a whole the people are nice. I don’t expect a used Rover in perfect condition but a bit better than this.

I didn’t buy a car from them as I wasn’t impressed with the model I had drive there to see. They answered my text right away and were very accommodating. When I pointed out the car had some flaws, the salesman seemed surprised. The dealership was a bit dated and the bathroom was a bit dirty but they market bargain prices so I was hoping the facilities would be bad but the cars would be great. I only test drive one car and that one wasn’t great. Perhaps the others where nicer.

Dealer response was quick and friendly!

I spotted this car on their website the day it was posted, before they even had a chance to conduct the service and repairs they planned to do on it. I went to see it and agreed to purchase - they did the planned service and repairs anyway and rushed it to get it to me before their planned company vacation. Vlad was extremely accommodating, friendly and professional. After purchase, I took the car to my regular mechanic for a good going-over. The car is perfect and I couldn't be happier with it. And the car was sold significantly under KBB retail price! They will be my first stop for my next vehicle purchase!

I found this 335i on CarGurus for sale at First International Auto Group car look great. So I decided to give them a call.. I spoke on the phone with Their sales and finance department. Both were Very patient and explained everything about the car and the pre- approval And the documents that I would need. I explained that I live far away from the dealership. So they told me everything that I would need to know before I drove an hour and a half to the dealership. To my surprise when I arrived at the dealership, The car was everything they said it would be. I love the fact that they don't have someone following you around. I wanted to test drive this car So they took the copy of my license, put a dealer plate on the car, gave me the keys and told me To Take as much time as I need To check the car out and test drive it alone. I gave them a deposit to hold the car then came back with a friend to have another look And they let me test drive it again. Going back today To pick up my car

All ways got back fast tp me

Very helpful

Quick response

I was contacted by the dealer. We discussed the vehicle for sale and tried to negotiate a price. We just could not agree upon a negotiated price.

I called to make an appointment to test this car, the gentleman I spoke to was very helpful on the phone, the car was as described but felt mechanically a little off, and the dealership showroom made me feel very uneasy as a woman shopping on my own. Aside from that, I was permitted to test drive the car alone, which I thought to be a bit bizarre but not unpleasant.

Answers fast. It was easy to make an appointment to see the truck

Respond quickly

They had sold the car but were courteous enough to call specifically to let me know.

Excellent experience Thank you

Responded in less than 24hr..professional

Terrible experience. Bought a truck from them and first day driving it check engine light came on. When I called them about they told me there was nothing they could do as I didn’t buy the extended warranty. Was told it had a 30 day warranty but that was a lie. Very untrustworthy. AVOID AT ALL COST.

Great

Great

Called ahead on the car only to get there to find an airbag code on. Seriously? Not something to mention? Drove 45 minutes.

Great

Trash. Cars are sitting there and full of spiders. He said he would get back to me after fixing all the broken things with the car and never heard back. Also he had no explanation as to why certain features of the car didn't work.

Amazing car, great service...an over all wonderful experience! Thank you Vladimir!

Was very interested in this car and wanted to buy it, but every time I called the person on the phone seemed very uninterested. They never asked me for my information when I requested to come see the vehicle multiple times. Why should I care if they don’t? Disappointing.

Very responsive to requests.

Very quick response!

Very good with people,

Dealer was very responsive with questions. We were looking for a specific model and he didn’t have any in stock; however, he recommended us to another nearby dealership that he knew had a couple in stock. We ended up buying the car at that dealership, and were very appreciative of the recommendation.

Easy to schedule test drive. Never followed up on vehicle I was interested in after they promised to call after brakes were installed so I could drive again. Oh well.

Dealer would not allow me to bring vehicle to my mechanic! Huge warning sign!!!

Great

I've been looking for a used vehicle for some time now, due to the current shortage and crazy prices. I called 1st International Auto Group and they've placed me in the perfect car- low miles with a year of warranty. 5-star service every step of the way. Thanks again!

Great service no complaints loving my new Kia Sorento

Quick response

Got right back to me.

They got back to me quickly

Cool

Great dealership... very friendly sales people. Quick respond. No pressure. Bought a different car than I was planned. They have a great inventory and easy financing.

Helpful.

The owners were polite and they actually have a lot of inventory to choose from that looked really nice. Unfortunately, the truck wasn't in the kind of shape that the photos made it out to be. It was still tempting because of the warranty offer, but I passed on buying the truck. That's not to say I wouldn't go back to look at something else, because I would.

Excellent...

Quick response never moved forward

They did respond to my email fairly quickly and provided me additional details on the vehicle I was looking at. I have not yet gone to the dealer to actually look at the vehicle but they were easy to communicate with so far!

Car was not exactly what I wanted but dealer was reasonable and helpful.

Staff were nice and informative. I called and was told someone else was coming to view the truck but I was welcome to look at it afterwards. Truck was in rougher shape then I anticipated for the price. They called me back a few days after the test drive to check in on my thoughts but we couldn't come to an agreement on price. Overall a good experience and even though this specific truck wasn't the right fit for me, I would visit them again.

The dealer called within hours and I checked out the car a few days after that. The car is exactly as described on the internet. It is the perfect car that meets our needs. Thank you.

They responded with a video. I didn't require additional info.

The WORST customer service. Made an appointment for noon, got a call asking if it was for 9am, called back to reschedule to 1:30. Showed up & was left sitting until 2:10, being told the car was out on another test drive. Walked out.

Only dealt with on phone and email. Good response times.

I flew 2000 miles to buy a vehicle from 1st international and I couldn't be happier with the vehicle. It was exactly as described and the guys at the dealership were great about being in contact and helping me get information along the whole process. Definitely check these guys out!

I haven't decided on a car yet, but they responded quickly and have kept in touch during my search.

They called but been too busy too call back and have no transportation too look at vehicle

Class act dealership..

A gentleman from the dealership called me the very next day, after I had indicated interest online. He was very helpful and I left with plans to call about buying it; in the end, I decided that, financially, this was not the best idea for me at the time. I am hoping to save some money and take another look at 1st International Auto Group within the year.

Very smooth process!

I found their 2010 Volkswagen Jetta SportWagen TDI that met all my requirements but one(dsg transmission, not manual like I had wanted), so contacted the seller to make sure it was still available and good to go before I made the 500 mile/8 hour drive to pick it up. I got the green light that it was still available, so I hopped in the car with my wife and new born daughter and started on our voyage to get our new car! We left at sunrise in a rental car and GPS put us at arriving around 1pm. At 10am we called the dealership to make sure they know we were on our way. When we arrived we found the car parked at the end of all the cars and it was filthy. That was the first turn off. After standing in the rear parking lot for 5-10 minutes with no one coming out to help us I sought out to get some help. I found an employee sitting in a back room where he could see us standing outside, he just chose not to come out. I told him I was the one that had been asking about the car the past week and had called first thing in the morning. He immediately knew who I was and after taking my info he gave me the key for a test drive and he threw a tag on the car. As soon as I started the car, my heart dropped! It sounded like a piston was slapping the side of a cylinder. My wife immediately cringed and was hoping it would clear up. It didn't get any better! We decided to take it for a test drive anyway and the car had no power. We didn't even feel comfortable enough driving 2 blocks away let alone 500 miles back home! The car was not throwing any codes on the dash, but I decided to hook my scan tool any way. I quick scan showed that the check engine light had been recently turned off and there was a pending code for cylinder 3 pressure sensor not sensing pressure. I went back inside to give the employee the keys back and he asked what I thought. I was polite and said that I was not impressed and that I was pretty sure the engine was shot. He was sitting with a father and son that were in the process of buying an e46 BMW and he immediately got up and pulled me to the side. He assured me the car was fine that he still had some work to do to the car before it was "ready". I told him I still wasn't interested, but was thinking to myself that the car had been listed for almost 3 months and I had been calling for a week about the car. When was he planning on doing the work and why wouldn't he tell me on the phone before coming to check it out that it still wasn't ready to go. I don't know. All in all I believe in karma and even though the trip cost me a ton of money(rental, gas, tolls, hotel, food) my family got a nice unexpected New England vacation. Do your self a favor and take your business to a more reputable dealer!

Very professional

Straightforward to deal with. No muss no fuss. Would buy from them again.

Dealer was friendly and helpful ... The car was not quite what I wanted. No problem with the dealer. Would go here again.

Great dealer!!

Car was out with "partner" for the day til 4 pm I was told then still not there when I returned. When on the lot to browse not one person approached me to help. I felt like this place was shady. Never again. Not to mention awful location with no real parking.

As a small business owner myself, I was surprised by the IAG's lack of paying attention to detail, communication, and concern. I guess Honda Elements sell themselves so that some owners don't really care about their customers, or being professional. Found a better Honda and purchased it with cash, on the spot.

Great selection, test drove a few, just a bit too far away for me.

Very responsive and helpful

So far, so good. Bought a different car than the one I sent inquiry on.