Used 2018 Audi A3 for Sale Nationwide

Not so great! I worked with a sales rep for over a week in the Bakersfield location on this vehicle for shipping out of state, etc. considering that I could not see or test drive it. Aside from delayed response/call backs from Bakersfield CarLotz, the car was sold right from beneath me!! Note: not a great place to purchase a vehicle when requiring to ship out of state.

Jaime was the Best!! When i say best I mean excellent customer service, informative, timely, and consistent. I drove 2 1/2 hours and Jaime had all paperwork completed before I arrived. The wait was only short but amazing. Thank you Carlotz for everything. Need a car ask for Jaime he is the Best?

I set up an appointment with them I drove two hours after confirming the appointment and when I got there they sold the car. I understand that but how do you not give me a call back after driving two hours wasting my time gas and money and no call to forewarn me.. just terrible..

Called the dealer about 10:22 AM to ask why are they not open.... the hours 10:00 AM until 7:00 PM here’s his reply.....” It’s our business we do whatever we want with it. Open late or just give everyone the day off we can, we not worried about you”!!!!

Never contacted me back like he said they would. Plus he couldn't even tell me if the truck was available. Guess their not interested in making a sell.

this is the best place to buy vehicles. great customer service, great truck. very satisfied with my purchase. five star dealer.

Salesman was slow to reply to texts and in some cases, didn’t reply at all. Would have thought when paying asking price warranted a little better customer service. What did go fast was paying and picking up the car - maybe 20 minutes. I tend to think that the reason for the quick delivery was less time they had to spend with the customer. On a positive note, the car was exactly as described.

Wonderful Experience! Diana was very attentive to our needs since the first call and went above and beyond her duties to make sure we were satisfied! The pricing was accurate and no price changing at the table like many dealerships do now a days! Thank you once again!

Eric was very pleasant to work with and the deal was great.

Jaime was the Best!! When i say best I mean excellent customer service, informative, timely, and consistent. I drove 2 1/2 hours and Jaime had all paperwork completed before I arrived. The wait was only short but amazing. Thank you Carlotz for everything. Need a car ask for Jaime he is the Best?

Sale rep, was great. Manager said no negotiations on price! I'm glad he was upfront and didn't beat around the bush. He was very respectful and not pudhy like all other car lots.

Carlotz replied to my questions quickly

They got right back to me

Good service

Can’t complain, they are all friendly and quick at responding. Unfortunately the vehicle I wanted did not have a good history report but they are very clear about it from the beginning.

Good

Very responsive, good overall experience.

Very professional, pleasant and thorough.

Very good customer service

I had a great experience with Shift. They were very attentive and detailed. I bought my vehicle from out of state. They set me up with a personal Purchase Advisor who was there every step of the way. The virtual car tour they gave me was very thorough. I felt taken care of, which is the feeling you want.

It was wonderful.

The dealership had a vehicle of interest with miles discrepancy. I never got an explanation or confirmation about the actual miles. I felt discouraged and that is e reason for my rating.

Reached out to me quickly.

Very good communication

great customer service

Hesitant at first - never purchased a vehicle online before! As it turned out it went smoothly: the vehicle was as advertised and was delivered when and where we decided!

Dealer returned call

I had the best experience with this car dealer I spoke to Danny and he was so helpful, knowledgeable, respond to every text message . When 8 came to pick up the car he told me that he wouldn't be in the area but I would have James which he was extremely nice and helpful. I would definitely recommend this car dealer I had a great experience thank you so much :)))

Knowledgeable staff and courteous service. Never felt that typical dealer pressure to buy …… so I bought ! Highly recommended

They responded quickly were very helpful I chose not to go with this type of car

This is a ploy to get buyers to their website. Either they never had it or it’s been sold months ago. I inquired weeks ago 3 other range rovers they have listed as below market that are not there. Waste of people time.

We went to test drive the vehicle it smelled like tree 🥦, there were personal belongings in the car. The dealer ship didn’t assist us with anything. Wish we could have had a better experience.

It was the worst experience I had at a car dealership three times went to buy a car three times the car was not there do know if they sold the cars or not didn't call me to inform me about nothing My is important not to be wasted

Tammer, is the best!

Typical bait and switch. Called about a car priced just below $18k. After their fees, it would have been about $24k without a warrant. And that's still before tax and title fees! They want to upcharge for a cash discount! Apparently they dont know its supposed to work the other way around, cash buyers are supposed to pay less. Complete scam, and shady business practices!

Absolutely worst. travel from Pennsylvania to long Island only for them to say with a smile that they cannot advertise the real vehicle price. if they do nobody will come visit their dealership. Do not waste your time. I lost almost $500 in this transaction without concluding the deal. plus they affected my credit with their stupid games.

Great customer service!! Very professional and knowledgeable!!

Things were good overall, but confusion over the finance options. But we did resolve it in the end.

This was the puppy that made me pull out my wallet, however because I was told I couldn't put anything down on it to secure it for my own, someone else who lived closer bought it, very sad about this one & their policy that doesn't allow for a down payment only allowed someone else to ride off in it. : (