Used 2017 Lexus IS for Sale Nationwide

Been there twice the 2nd time was worse after driving so far the vehicle wasn't there and as we speak they still have it up for sale ‍♂️‍♂️

When I called, they told me their cars are only for Florida residents and also I have to use their banks to get the prices that they are advertising. I am not sure why they are advertising on a nationwide platform such as carguru if that's the case.

Do not be fooled! This dealership is full of lies, I went to go see this jeep Wrangler weeks ago, they do not have the vehicles in stocks, they lied told me they had it. I drove over 55 miles and no car. They have bad reviews for a reason, beware of them!

The person I spoke to on the phone wasn't helpful. He couldn't even tell me how to get to the dealership since he was new. He never followed up to get me the info I needed. I had to pay for a car fax report to find out his car was salvaged. I would NEVER consider doing business with this dealer.

I was contacted right away to answer my questions regarding the vehicle in interest

Luckily I live within the county. The sales rep name was Ramsey. She and her staff was very professional and friendly. They made buying a vehicle at their business a very fun and enjoyable experience.

Contacted me the next day, good response time.

Nice people.

I recieved an email from them fairly quick. Answering my questions and offering to get the vehicle ready for a test drive.

Tom was absolutely great to work with..

I contacted Tom because of his great reviews and the car was exactly what I was looking for. It was declared to have no accidents. I asked him 3 times if it had ever been wrecked...the answer was no. I searched the VIN and found auction pictures of that car with literally no front end...totaled by insurance company. needless to say, we bought a different car.

Tom was extremely professional and open… While I did not purchase the car… I can recommend Tom as a honest businessman…I gave him a deposit to hold the car for my inspection which he did for over a week… After reviewing the car I decided not to purchase it and he instantly gave me a refund for my deposit…

Literally had to constantly contact dealer.. Did not seem interested in the sale of vehicle.. When I was about to drive there (6hrs) I had him verify car was there after he said it was and later received a message saying it was sold.. Customer service was horrible!

The sales staff and sales manager were amazing. Great experience, great price, and great trade in. Unfortunately the finance area did not meet my expectations. Big delay in financing and I have an excellent credit rating. Will probably refinance and pay them off!

good resource ..bought the car

Dennis was very helpful in the process and had “my truck” ready to go when i came to purchase it. As I was inspecting the truck on the lot, Dennis even pointed out some of the blemishes and other areas of concern. I has to wait on the Title to clear, but he communicated with me very well at every stage of the transaction. I received my title just as promised, even a day or two earlier than expected. I was thoroughly impressed with his professionalism and I highly recommend Airbase Auto.

I contacted the dealer through email one evening and the sales rep responded the very next morning and was friendly, professional, and helpful

I called and left my name and number. I recieved no call back or email and the car that I was interested in was sold a day or two later. But I really enjoy reviewing the inventory this lot has so I hope to try again and find a car from the lot.

If you don’t mind wasting your time at a dealer to be told that the vehicles are $10k more then you see online then it’s a great place… otherwise stay far far away.

They listed the car but did not actually have the car and didn’t know when they would. Kept saying they would contact me when it arrives. It’s been week , I called a few times and they keep saying they don’t have the car yet. whole thing suspicious.I think they listed a low price and wanted to sell at higher, but would not admit

Very good

Follow up done but never advised on details. Attempted deposit and no return calls was done.

When I told the sales people that I am not interested in financing they told me they they get incentives from the bank and therefore cash price is higher than financed price. The advertised price apparently didn't include some delivery prep and whatever else made up fees that made the price apparently 54K in total instead of the advertised 37,850. Total scam.

Answer promptly

Called at least 5 times requesting final cash price on a car I was ready to buy, was always told that a sales rep or manager would call me but never received a call. Awful customer service!

Was contacted by phone by the call center to come in and take a look at the car in the afternoon, after making an appointment online the previous week.. After driving almost 2,5 hours from Fort Myers, guess what? The car was not in the showroom but at the local Chevy dealer, for some reason, they could not show me the vehicle for testing.. Bad logistics, in all a bad experience for me.

That car had been sold but they were extremely pleasant and helped me with another one that I ended up buying.

Very pro active!

Tom was great he did not pressure me into buying. He was very professional he knew the car inside and out. Any questionI asked he had the answer. He stayed in touch after the sale. This is a really good dealership. I highly recommend them .

Great overall

Very responsive

Dealer lied about not running my credit (wanted a bigger down payment), didn’t know until I saw it on my credit report. Was finally given feedback regarding financing after multiple inquiries (email/phone calls/walk in) and given 3 different answers each time. Sloppy, didn’t feel interested in selling the car. Icing on the cake was the 5k in add ons that aren’t listed in the total price. If I could give negative stars I would.

They were very friendly, the only thing was that the price on car guru wasn’t the price they were asking for. They were charging an extra $6k for some type of care package that they apparently include with every car purchase. We were able to negotiate but I still thought this was strange and they should mention it somewhere on this website !

I spoke to someone on phone to make sure Infiniti Q50 was there and she said it’s still available before going I called again to make sure it was there. When I did the hour and 30 min drive to dealership the vehicle was sold but it’s still being advertised waste of my time.

Responsive

I found a Mercedes g550 on CarGurus that was for sale by Brooklyn Volkswagen. Called them, was told the car is in stock. Than they called a few times to answer my question but always replying that someone else is going to call back and answer. Spent 2 days waiting- in the end car was already sold long ago. So do not spend your time on these guys. Fake advertising- fake professionals.

They asked for $2500 to $3000 on top of the car's asking price for "the dealership fee' which is totally ridiculous. They did not mention that when I spoke with them on the phone before going for the test drive.

Be sure to call. Their listed price is deceiving. They list a price, then “customize” the car with a lift and tires, then tack on another $8K to the price.

Fast response

I had in appointment wit Greg but when I showed up I was greeted by other salesman's. I told them that I had an appointment with Greg. They told me they will call him but no one came no Greg so I walk to the vehicle I was interesting I seen it and left! That had to be one of the most horrible service I ever experience. 0 stars

Dealer has a problem giving out the Itemized OTD invoice. Said I had to come down to test drive the vehicle to get exact numbers, and if they gave me the OTD worksheet Beforehand, they get charged a fee lol. Poor poor service.

Good communication/follow up!

Constant contact. Very helpful.

Yes they contacted me several times but it took them a while to answer some direct questions, I contacted them on two vehicles on the second inquiry I am still waiting for pictures and price.

After nearly ten emails and repeated requests for a price I finally got a price, took several days to get a price. Complete joke