Dealerships near me (Woodbury, CT)

I reached out via email and was contacted right away during business hours. Staff is welcoming and helpful, not pushy. Answered all my questions. They gave me a better rate than I expected. Would purchase from them again. Excellent service!

Very unprofessional dealer. There’s a big lack of effective communication on dealer’s part. Right from the beginning of my appt, I was very disappointed. He sat us in his office for about 20-30min unattended. He was moving up and down and when he finally came to us, we ask him to tell us about the car and he couldn’t give us the full details. Still went ahead and test drove the car. They were convincing me to finance through them but I had a very good rate with my credit union. When they realized that they couldn’t match my rate, my dealer refused to communicate that to me. I kept calling and messaging but no answer from the dealer called JACK. I finally got hold of the manager and he was quite unprofessional too. He only focused on me getting them the check but not acknowledging my frustration with my dealer JACK. It’s not a place I’d recommend.

Very good people Very polite my sales man Dan was awesome did his best to get me the car also Eric did his best as well I will recommend this dealership to anyone go check them out I will definitely buy a car from them in the future

Friendly and helpful staff. Low pressure!

I went to look at a used truck I was interested in. I used the online trade in appraisal tool for a value for my trade which came back at $6000-$7000 which I was happy with so I drove about an hour & fifteen minutes to see the truck and waited a bit before a test drive. The truck was nice but have a couple little issues but nothing that couldn't be resolved easily. After seeing my truck a manager came over to tell me they could only give $1000 for a trade in for it. They were very nice , but I would rather have not wasted my time. My truck is older , but in nice shape with low miles and has always been maintained and we were not even close to making a deal so I cut my losses and drove home in my older but still very nice truck.

Gio was helpful and professional. We had a great pressure free experience.

Everything seemed to be going well and I thought my wishes (absolutely no addons, just the car) were being honored. I made the mistake of signing some of the paperwork on an iPad without asking to see that specific document. Two days later I was looking through my paperwork and realized they'd tacked on a $4000 service contract that had not been mentioned a single time during the process. I called to ask them to remove this and the finance manager said he "thought I knew that was on there" and tried to argue why it wasn't an extra because it was the "manufacturers warranty." In the end I got the contract removed, but it added $6000 to my loan and extended my loan to 66 months when I told the sales associate explicitly (and we circled on the initial agreement) I wanted a 48 month loan. Turns out that's how they got away without me noticing - the monthly payment they verbally quoted was the same because the loan term had been extended. Either very shady or very incompetent practice.

Overall. a very good-excellent experience. Regrettably, pricing was not negotiable, and a question regarding front suspension work was not addressed via emails. However, the salesperson was helpful and obliging with regard to the CARFAX and providing the vehicle for viewing and a test drive. Given the mileage, price was the obstacle, and there was no effort to work with me.