Dealerships near me (Watertown, CT)

Overall. a very good-excellent experience. Regrettably, pricing was not negotiable, and a question regarding front suspension work was not addressed via emails. However, the salesperson was helpful and obliging with regard to the CARFAX and providing the vehicle for viewing and a test drive. Given the mileage, price was the obstacle, and there was no effort to work with me.

Very easy pleasant process and great value. My sales person, Jordan, went above and beyond

All good! Helpful, transparent, honest, etc, etc... Wow I'll go back for sure and will recommend.

Very professional and kind

As soon as I inquired about the car the dealership responded quickly. I ended up setting a date to go see the car and take it for a test drive. Immediately after the test drive we sat down and talked numbers then they detailed the car and I left with it just a couple hours after arriving. Staff answered any and all questions that I had. Very professional top of the line customer service. I will definitely be going back in the future as well as recommending them to others.

Everything seemed to be going well and I thought my wishes (absolutely no addons, just the car) were being honored. I made the mistake of signing some of the paperwork on an iPad without asking to see that specific document. Two days later I was looking through my paperwork and realized they'd tacked on a $4000 service contract that had not been mentioned a single time during the process. I called to ask them to remove this and the finance manager said he "thought I knew that was on there" and tried to argue why it wasn't an extra because it was the "manufacturers warranty." In the end I got the contract removed, but it added $6000 to my loan and extended my loan to 66 months when I told the sales associate explicitly (and we circled on the initial agreement) I wanted a 48 month loan. Turns out that's how they got away without me noticing - the monthly payment they verbally quoted was the same because the loan term had been extended. Either very shady or very incompetent practice.

Gio was helpful and professional. We had a great pressure free experience.

Very good customer service. Dealer policies kept me from buying here. No reflection on the folks I spoke to and negotiated with.

I went to look at a used truck I was interested in. I used the online trade in appraisal tool for a value for my trade which came back at $6000-$7000 which I was happy with so I drove about an hour & fifteen minutes to see the truck and waited a bit before a test drive. The truck was nice but have a couple little issues but nothing that couldn't be resolved easily. After seeing my truck a manager came over to tell me they could only give $1000 for a trade in for it. They were very nice , but I would rather have not wasted my time. My truck is older , but in nice shape with low miles and has always been maintained and we were not even close to making a deal so I cut my losses and drove home in my older but still very nice truck.