Volkswagen dealerships near me (San Antonio, TX)

Had to visit the dealership twice, and both times there was no one at the desk in the main lobby. Found myself wandering until I asked for the salesperson I was told to ask for. The sales manager only spoke to me once I bought the vehicle. The finance portion took forever, as there was only one finance manager working. The experience was not as smooth as other dealerships.

I expressed interest in this vehicle, test drove it and was contacted by a team lead (Stephanie), sales manager (Chris)and the general manager(Carl). However, when it came time to purchase the vehicle and told my sales person to initiate the process, Anya ask for my preapproval cert and application which I provided. Communicating that she was working on it only to receive a text three hours that the vehicle sold? Imagine my confusion all that time spent and mind you they ran my credit with 3 different banks other than the one I was already approved for. Team lead was the only one who apologized that she was "sorry about how it played out" I highly recommend they note a vehicle as pending sale so this doesn't happen to someon else. This was a very negative experience and I hope they improve their process and communication. I do not recoomend this dealer.

Great Experience. Kept me informed on pricing changes.