Dealerships near me (Riverside, IL)

Finance team is less than adequate. Didn't listen to instructions and sent app EVERYWHERE. Avoid at all costs and shop elsewhere. Lazy, incompetent, and ineffective.

Visited the store and test drove the vehicle. Negotiated a mutually acceptable price and have an appointment to complete the transaction. Forget what I wrote about. Contacted the dealership that a possible issue came up and I might not be able to complete the transaction today. I would like to provide a credit card to provide a non-refundable deposit on the vehicle to continue to hold it. I was then informed that the car has been sold to another customer. NEVER HAPPENED BEFORE... WORST DEALERSHIP EVER!!! RUN, RUN FAR AWAY FROM THEM. System won't allow me to change the star rating... ZERO STARS!!!!!!

Quality Service

Responded quick, very friendly and helpful. They helped me understand what I get with additional warranty’s as well as provided quick service and help. I highly recommend stopping by. Give them a chance and you won’t be disappointed.

Without saying too much, I am dissatisfied with the customer service. The service started out great with helpful information and clear guidance, but then it fell off the rails from there!! I was never contacted after my finance application on the vehicle that I was interested in, and when I called to get the next steps of the process, I was never able to get any one or any help. Then over a 2 day span of me calling and texting the dealership’s number, I was promised someone would finally reach out to me on behalf of the vehicle I was trying to finance. At the dealership no one reached back out and when I checked on the vehicle again it was sold.

He followed up I explained my situation precisely and then never received a call back.

Thank you for all your help. I'm just not ready to buy yet.

Very bad customer service. And management is horrible. Tell you one thing than come back and say another. Do not truest these guys

Ted kept well informed