Dealerships near me (Plano, TX)

Terek was great went in purchased 2 cars on the same day in and out in about 90 min

CARMAX Plano was an awful experience. Rude customer service! Not a single person stood up to greet us, just sat in their chairs and made us come to them. Nobody helped us search for the vehicle on the lot, we were told “it’s somewhere out there” and pointed to their large car lot. I called the dealership to confirm vehicle was still available, drove two hours that same day to the dealership only to be told it was unavailable.

The car advertised that it had 13,000 miles. After calling, I discovered it was Not Actual miles.

I didn’t end up purchasing that day but Daniel was extremely helpful and makes me keep Don Herring at the top of my dealership list as I still search for the right truck.

As a buyer you should not have to chase a salesman down and call multiple times, leave voice mails that went unanswered just to get a reply. Wouldn’t recommend this dealership. And not to mention I was trying to buy the car and they sold it out from under me.

I went down there to test drive multiple cars and dealt with representative Paul and TL. After test driving multiple cars I decided to put an offer on this particular vehicle, but for some reason, the dealership stopped communicating to what seemed to be a very reasonable offer, considering the major missing components.

Answered my email right away. Unfortunately the car got sold before I was able to get there to see it.

Good communication, polite