Dealerships near me (Novato, CA)

Love my new truck

I saw a listing posted on the app CarGurus for a Volvo XC 90. I contacted the dealership through the app and asked for an I packet with service records. The listing on CarGurus was incomplete, there was no market price or asking price or price rating, absolutely no information about pricing at all. I was contacted by three or four individuals who wanted me to come in and talk to them. None of these people ever sent me the information I asked for the I packet with service records. Eventually I learned by email that the car was a trade in they bought. Only after dozens of emails did I receive a price, a high price by the time it was evaluated by CarGurus. But before that was finally posted I tried to find out why they were asking for such a price considering the year, mileage, and other features. Wasted a lot of time, got no information. No ethics practiced in listing. What can you expect in transactions?

The overall experience was average. The initial inquiry I made was through CarGurus. My car salesman was fast, helpful and very friendly, he did an outstanding job. I live out of state and financing with my institution was an extra step, where both my salesman and the sales manager were helpful in relaying accurate documentation in a timely manner. Once the sale transaction was final and complete, I received zero guidance and feedback from the sales management on the shipping instructions & status of my vehicle. Additionally, management put no effort into customer care resulting in zero follow-up & zero communication at the conclusion of this sale. This is poor business practice and customer service. What initially felt like a good vehicle purchase experience ended in a big disappointment. I did not feel like a valued customer.

Staff was extra helpful, extra friendly more than willing to help with anything they could. Went above and beyond.

Responded quickly .

Overall the experience was very good; the salesperson was very helpful and open about the work that had been done on the car.

This dealership was not transparence with the rear factory subwoofer being binging removed, they also had leak under truck they could not explain and it smell like smoke inside the truck in the vehicle, they denied it. They charged well more than this vehicle was worth. I would never buy from this dealer again. Dishonest

My experience here was great MOL of the sales team was very helpful and Peter from service made sure the car met my standards prior to my departure

Little to no communication from multiple staff including a sales "manager". I originally sent emails trying to inquire about a car around a week ago. I was called and told by the sales manager i would be assigned a sales person and they would email me information. 3 days later i did not receive anything. I called the dealership and spoke to somone else attempting to purchase the same car. I submitted a loan application and was told the next day they are "still waiting to hear anything back, i will let you know tomorrow". Two days later i get another email "are you still interested in the car". I said "yes, the last i knew you were "waiting to hear something back"." No response. I will simply take my business elsewhere, i just wish i didnt waste a week or more of my time with this dealership.