Toyota Marin

Express Lube, New Owner Events, Rent A Car, Parts Center,
Toyota Certified Used Vehicles, Toyota Tire Center

445 East Francisco Blvd.
San Rafael, CA 94901

Sales: (415) 780-9390

Service: (415) 521-1369

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https://static.cargurus.com/images/forsale/2017/11/04/11/15/2005_dodge_ram_1500-pic-4550841252003410769-152x114.jpeg

2005 Dodge Ram 1500 SLT Quad Cab SB Used Cars in San Rafael, CA 94901

Great Deal
$2,795 BELOW
CarGurus IMV of $10,389

Price: $7,594

Mileage: 116,592

Location: San Rafael, CA 94901

Average time on market: 19 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Red Description: Used 2005 Dodge Ram 1500 SLT Quad Cab SB for sale - $7,594, 116,592 miles
https://static.cargurus.com/images/forsale/2017/11/30/04/42/2015_jeep_grand_cherokee-pic-6848975369836491360-152x114.jpeg

2015 Jeep Grand Cherokee Laredo 4WD Used Cars in San Rafael, CA 94901

Great Deal
$3,607 BELOW
CarGurus IMV of $27,198

Price: $23,591

Mileage: 48,271

Location: San Rafael, CA 94901

Average time on market: 39 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Black Description: Used 2015 Jeep Grand Cherokee Laredo 4WD for sale - $23,591, 48,271 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/12/07/15/26/2015_toyota_tundra-pic-6943931803417531736-152x114.jpeg

2015 Toyota Tundra SR5 Double Cab 5.7L Used Cars in San Rafael, CA 94901

Great Deal
$3,113 BELOW
CarGurus IMV of $23,104

Price: $19,991

Mileage: 102,905

Location: San Rafael, CA 94901

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Gray Description: Used 2015 Toyota Tundra SR5 Double Cab 5.7L for sale - $19,991, 102,905 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/12/08/14/58/2017_toyota_tacoma-pic-6824566049468682687-152x114.jpeg

2017 Toyota Tacoma Used Cars in San Rafael, CA 94901

Great Deal
$4,608 BELOW
CarGurus IMV of $26,899

Price: $22,291

Mileage: 17,603

Location: San Rafael, CA 94901

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: White Description: Used 2017 Toyota Tacoma for sale - $22,291, 17,603 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/11/04/11/15/2015_lexus_is_350-pic-2294814219253160344-152x114.jpeg

2015 Lexus IS 350 RWD Used Cars in San Rafael, CA 94901

Great Deal
$2,659 BELOW
CarGurus IMV of $33,053

Price: $30,394

Mileage: 35,815

Location: San Rafael, CA 94901

Average time on market: 42 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Gray Description: Used 2015 Lexus IS 350 RWD for sale - $30,394, 35,815 miles with Sport Package, Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Preferred Accessory Package
https://static.cargurus.com/images/forsale/2017/10/25/14/25/2014_bmw_x3-pic-670874816753825008-152x114.jpeg

2014 BMW X3 xDrive28i AWD Used Cars in San Rafael, CA 94901

Good Deal
$2,206 BELOW
CarGurus IMV of $22,000

Price: $19,794

Mileage: 60,088

Location: San Rafael, CA 94901

Average time on market: 67 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: White Description: Used 2014 BMW X3 xDrive28i AWD for sale - $19,794, 60,088 miles with Navigation System, Bluetooth, Premium Package
https://static.cargurus.com/images/forsale/2014/08/20/14/12/2008_lexus_is_250-pic-4221422024937784872-152x114.jpeg

2008 Lexus IS 250 RWD Used Cars in San Rafael, CA 94901

Good Deal
$1,599 BELOW
CarGurus IMV of $12,590

Price: $10,991

Mileage: 99,388

Location: San Rafael, CA 94901

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2008 Lexus IS 250 RWD for sale - $10,991, 99,388 miles with Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/11/18/11/05/2017_jeep_grand_cherokee-pic-1112964569810644465-152x114.jpeg

2017 Jeep Grand Cherokee Limited 4WD Used Cars in San Rafael, CA 94901

Good Deal
$2,227 BELOW
CarGurus IMV of $33,220

Price: $30,993

Mileage: 34,101

Location: San Rafael, CA 94901

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Silver Description: Used 2017 Jeep Grand Cherokee Limited 4WD for sale - $30,993, 34,101 miles with Backup Camera
https://static.cargurus.com/images/forsale/2017/12/09/06/44/2010_infiniti_ex35-pic-4911174711506880983-152x114.jpeg

2010 INFINITI EX35 Journey AWD Used Cars in San Rafael, CA 94901

Good Deal
$1,216 BELOW
CarGurus IMV of $15,807

Price: $14,591

Mileage: 61,508

Location: San Rafael, CA 94901

Average time on market: 45 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Black Description: Used 2010 INFINITI EX35 Journey AWD for sale - $14,591, 61,508 miles with Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/10/31/11/54/2015_toyota_prius-pic-7261003051327550031-152x114.jpeg

2015 Toyota Prius Three Used Cars in San Rafael, CA 94901

Good Deal
$1,441 BELOW
CarGurus IMV of $16,435

Price: $14,994

Mileage: 39,784

Location: San Rafael, CA 94901

Average time on market: 31 days Certified Pre-Owned: No Color: Blue Description: Used 2015 Toyota Prius Three for sale - $14,994, 39,784 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/11/23/11/56/2015_scion_fr-s-pic-9151944526500085742-152x114.jpeg

2015 Scion FR-S Used Cars in San Rafael, CA 94901

Good Deal
$1,788 BELOW
CarGurus IMV of $19,280

Price: $17,492

Mileage: 40,052

Location: San Rafael, CA 94901

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2015 Scion FR-S for sale - $17,492, 40,052 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/12/16/06/57/2015_toyota_camry-pic-7108834297985110263-152x114.jpeg

2015 Toyota Camry Hybrid SE Used Cars in San Rafael, CA 94901

Good Deal
$1,813 BELOW
CarGurus IMV of $15,804

Price: $13,991

Mileage: 91,634

Location: San Rafael, CA 94901

Average time on market: 25 days Certified Pre-Owned: No Color: Gray Description: Used 2015 Toyota Camry Hybrid SE for sale - $13,991, 91,634 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/10/31/12/40/2015_toyota_prius-pic-826531744673212334-152x114.jpeg

2015 Toyota Prius Three Used Cars in San Rafael, CA 94901

Good Deal
$1,353 BELOW
CarGurus IMV of $17,947

Price: $16,594

Mileage: 31,393

Location: San Rafael, CA 94901

Average time on market: 31 days Certified Pre-Owned: Yes Color: Blue Description: Used 2015 Toyota Prius Three for sale - $16,594, 31,393 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/11/16/07/22/2015_lexus_nx_200t-pic-3619135087830516298-152x114.jpeg

2015 Lexus NX 200t AWD Used Cars in San Rafael, CA 94901

Good Deal
$2,954 BELOW
CarGurus IMV of $31,547

Price: $28,593

Mileage: 37,524

Location: San Rafael, CA 94901

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2015 Lexus NX 200t AWD for sale - $28,593, 37,524 miles with Backup Camera
https://static.cargurus.com/images/forsale/2017/11/08/22/05/2016_honda_accord-pic-8855297911806779082-152x114.jpeg

2016 Honda Accord EX-L V6 Used Cars in San Rafael, CA 94901

Good Deal
$1,731 BELOW
CarGurus IMV of $24,625

Price: $22,894

Mileage: 21,828

Location: San Rafael, CA 94901

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2016 Honda Accord EX-L V6 for sale - $22,894, 21,828 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 18, 2017
If I ever decided to buy a car I will go back and n see the same dealer
Is this review helpful? Yes | No
Dec 14, 2017
Kenneth O'Rourke
I bought this vehicle. Communication was terrific- they made it easy. Transaction is not complete yet, but great so far.
Is this review helpful? Yes | No
Dec 7, 2017
Very helpful people and they would respond wright away.
Is this review helpful? Yes | No

Response from Toyota Marin:

We really appreciate your feedback, Felipe. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Dec 6, 2017
Quick response
Is this review helpful? Yes | No

Response from Toyota Marin:

Thanks for allowing us to help you, Adalberto. Please keep us in mind for your future auto needs as our team is always here to assist you. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Nov 30, 2017
Great communication
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you so much for leaving this kind review of our dealership, Nancy. If there is anything else that we can for you please don’t hesitate to reach out. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Nov 30, 2017
Very professional call right away
Is this review helpful? Yes | No

Response from Toyota Marin:

Jack, Thank you for the feedback. Please reach out to us if you have any questions or concerns. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Nov 29, 2017
michaelkauf
Response was prompt and Derrell was knowledgeable about the car and my request. We decided not to buy this special car due to color and Derrell gave us other choices. All in all pleasant experience. Thanks!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for leaving us this nice feedback, Michael. I am glad that you had an overall pleasant experience with us. I will certainly pass on your compliments to Derrell as he will be happy to hear it. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Nov 27, 2017
Instant response and great service! Love my new car!!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for this review, Christine. We really appreciate you leaving us your input and glad to hear you are loving your new car. Since you purchased your car from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee."

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Nov 24, 2017
Very helpful, easiest auto purchase I have ever experienced.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for stopping by to leave this wonderful review, Rick. I am delighted to hear our staff was able to help you with your purchase. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-257-4343
Oct 15, 2017
GuruZ9M4Z
These guys are great, nice inventory. They made it happen when others couldn't. Highly recommended!
Is this review helpful? Yes | No

Response from Toyota Marin:

We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If you need anything else for your vehicle, please let us know. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee”.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800



Oct 6, 2017
Very quick to respond. Still waiting to see if we can strke a deal on this car.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thanks for this great review Karyn! We're looking forward to seeing you again soon!

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800



Sep 12, 2017
Athena_Shores
The staff at Toyota Marin was great! I ended up not buying a vehicle from them because I got a better offer for my trade-in from another dealership, but they were terrific and made a sincere effort to work with me and my needs.
Is this review helpful? Yes | No

Response from Toyota Marin:

Athena, We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to servicing your future automotive needs. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee”.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800
Sep 4, 2017
I was contacted with the explanation that the car had Extras and they would not negotiate in price. Found the same package vehicles in different colors for 3000 to 4000 less. Emailed back again a few days later, possibly negotiating. However I was buying the same car for 5000 less.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

I am very sorry to hear about your recent experience, Melissa. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your concerns. I look forward to speaking with you and regaining your trust in our business. Please contact me at mikechristian@toyotamarin.com or 415-460-6800.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800
Aug 27, 2017
Good experience
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thanks for your kind review, Kevin. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee”.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800
Aug 26, 2017
Good
Is this review helpful? Yes | No

Response from Toyota Marin:

Thanks for the awesome rating. We hope you continue to choose us whenever you have automotive needs in the future. In the meantime, please make sure to take advantage of the complimentary 119-point inspection once per year as part of our “10-Point Value Guarantee”.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800
Aug 23, 2017
GuruD97DV
Prompt responce
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for this wonderful review! Please let us know if we can assist you with anything else.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800
Aug 23, 2017
Marin Toyota team is great! Pleasure to have business specially the sales manager TD, very honest ,exceptionally a customer care person. I appreciate all your help.
Is this review helpful? Yes | No

Response from Toyota Marin:

Ricky, We love hearing about guests who have a wonderful experience and I am happy you are one of them. We are honored that you chose Toyota Marin. Please feel free to contact TD if you have any questions on your vehicle and make sure to take advantage of the complimentary 119-point inspection once a year as part of our “10-Point Value Guarantee”.

Sincerely,
Mike Christian – General Manager | mikechristian@toyotamarin.com | 415-460-6800
Jul 28, 2017
GuruK2NP
I contacted the dealership and spoke with a lady that said she was the equivalent of the used car sales manager. We discussed the price of the car and she said she would let me know if they marked the price down. The price ended up dropping and she didn't let me know. I'm an out of state buyer and the dealership told me I would have to pay CA sales tax if I drove the car off the lot. I called the State Board of Equalization and they said that could skipped if I submitted paperwork. I sent a message to the sales rep telling him this and he ignored me. I called back a few days later and another rep said a lady was coming in that evening to buy the car I was inquiring about. He said he didn't know if it would go through and he would call me in 90 minutes to let me know. Over one week later and still no phone call. Don't hold your breathe with this company. The car sold, but I am glad I didn't end up supporting this dealership. ANY company can say they offer great service. Not many do. This one doesn't. They are all talk.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward.
Jul 27, 2017
Guru9S6DT
emailed me about an available car. I wrote back it was too expensive. Replied that they would continue to look for a suitable crv.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for sharing your feedback with us. Please feel free to reach out to us at any time if there's anything else we can do for you.
Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jul 14, 2017
Jerstrat
5
Fast response, good follow up, then detailed pictures when the vehicle was ready to view. Thanks!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for stopping by to leave this wonderful review. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee."


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jul 4, 2017
Excellent. Preowned car salesperson was extremely helpful and accommodating. Although I have not purchased a vehicle yet, I was very happy about my experience with them.
Is this review helpful? Yes | No

Response from Toyota Marin:

Donald, Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 25, 2017
Professional, persuasive, understanding, and helpful. Great experience.
Is this review helpful? Yes | No

Response from Toyota Marin:

Ralph, Thank you very much for taking a moment of your time to let us know you had a great experience with us. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 12, 2017
Esprit_1191
Nice place! Laz was my salesperson/internet contact. I knew exactly which vehicle and trim level i wanted, and Laz tracked down that very specific request. Fantastic job, and very prompt with calls, pics and texts! Thank you for the high level of service
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. Please feel free to contact us or stop by for a visit if you need any assistance. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee."

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 5, 2017
Very unprofessional and unpleasant experience since the beginning, rude staff, I was in n out in 5 mins. Sales just gave me straight numbers and not willing to talk more.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for taking the time to share your feedback with us, TJ. I am sorry to hear about the miscommunication that occurred. Our team strives to make the buying process fun and simple. We shop the prices within 150 mile radius, know where the cars are transacting at and price them there. We want to remove the hassle of negotiating so that we can we can really focus on finding the right car for our customer. I would appreciate the chance to speak with you further regarding your concerns. Please reach out to me directly at your earliest convenience.
Sincerely,
Mike Christian – General
 More ...
Jun 4, 2017
Working with Derrell of Toyota Marin was a quick and efficient process. Derrell was straightforward, easy to work with, and respectful. I would definitely recommend working with Toyota Marin!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Derrell achieved that. Once again, we appreciate your business and don’t forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 3, 2017
Dealer responded quickly. I will be looking at the vehicle. Thank you.
Is this review helpful? Yes | No

Response from Toyota Marin:

Gus, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 2, 2017
Very Good experience. The dealer/Michael Baker responded to each and every of my questions to my satisfaction and was very pleased with their services. I did not purchase the car as I postponed the plans due to some issues. But would consider Toyota of Marin for my next car.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Michael was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing.


Sincerely,
Mike Chris
 More ...
May 15, 2017
I emailed them a very simple question about a used vehicle....got a flood of robo-emails referencing the "brand new vehicle" I was interested in and multiple requests for my phone number. Never answered my question. Horrible.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for taking the time to leave us your review, Tony. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. We look forward to hearing from you.

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Apr 24, 2017
The sales manager Steven, and salesperson Noor were very professional, courteous and knowledgeable. I would recommend Toyota of Marin, and would do business with them going forward.
Is this review helpful? Yes | No

Response from Toyota Marin:

Tyrone, Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Apr 22, 2017
Great with communication . But too far from where I live to buy but they were very friendly by email
Is this review helpful? Yes | No

Response from Toyota Marin:

Brian, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing.


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Apr 13, 2017
They were good and helpful.
Is this review helpful? Yes | No

Response from Toyota Marin:

We appreciate this awesome feedback, Nancy! Please let us know if there's anything else we can do for you. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our 10-Point Value Guarantee if you ever bring in your car for servicing. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 24, 2017
Guru9PPB
Kind of rude, short response, offered no proof of vehicle option or why the price was 2k over msrp, said "didn't come with the truck" not someone I'm going to drive 300 miles and hand a blank check to. Unfortunately they were the ones I was most interested in buying from
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 18, 2017
The dealer's response was great. Timely, courteous and responsive.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for your review and for choosing our dealership, Charles. I'm happy that you enjoyed your experience and we're looking forward to assisting you again in the future. Until then, don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 11, 2017
I worked with a dealer named Noe Hernandez. He was friendly, helpful, and not pushy.He was really nice and answered all of my questions honestly. I can't say enough good things about him. Marin Toyota cars are a little pricey but the staff is great. Brooke was really nice too. I'm still haven't made a decision about the car I saw, because of the high price.
1 of 1 people found this review helpful.
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Response from Toyota Marin:

Thank you for this great review, Daphne! We're glad to hear that Noe provided you with excellent service. If there's anything else we can do for you, be sure to let us know. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our 10-Point Value Guarantee if you ever bring in your car for servicing. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 4, 2017
We had several emails between us, Very prompt & courteous.
1 of 1 people found this review helpful.
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Response from Toyota Marin:

I'm glad to hear that our team was prompt and courteous. Please let us know if you have any concerns you would like addressed.
Sincerely,
Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Dec 20, 2016
Straight forward pricing and hassle free sales person. They were a pleasure to work with
1 of 1 people found this review helpful.
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Dec 5, 2016
mrsvanjr
Super responsive and great to work with. Jd is wonderful and presented several options to choose from. Very nice used inventory. We wish this dealership was closer to Santa Cruz where we live, unfortunately it was just too far to go for us. I was very impressed with how responsive they are.
Is this review helpful? Yes | No

Response from Toyota Marin:

We love hearing about customers who have a great experience at Toyota Marin and we are glad you are one of them.  We know that buying a car is an important decision and we are proud that you chose our dealership. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.”


Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
 More ...
Dec 3, 2016
Quick response for all questions.
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Response from Toyota Marin:

Jackson, We appreciate you for letting others know about your experience at Toyota Marin. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Nov 30, 2016
Colt Davis was my sales manger, and he was great. Very pleasant experience for my first time car buy ! No pressure...fair price......made sure I got the car I wanted. I'm so happy every time I drive my new car ! Thank you Colt and Toyota of Marin !
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you so much for sharing this awesome feedback with us, Mark! We hope you are enjoying your new car and please let us know if we can help you with anything else. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Nov 23, 2016
This was the smoothest purchase I have ever made. The staff was polite, helpful and not pushy. They made everything very easy and I feel I got a fair deal. This is my second Honda Fit. It's a great car!!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for your review and business as a customer, Nicol. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Oct 29, 2016
Everyone so nice there . Great customer service!
0 of 1 people found this review helpful.
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Response from Toyota Marin:

Darlene, Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Toyota Marin. If there is anything else we can do for you, just give us a call. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing.


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Oct 27, 2016
good
0 of 2 people found this review helpful.
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Response from Toyota Marin:

Cathy, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Oct 8, 2016
Unwilling to negotiate. The used Prius was way over priced.
2 of 2 people found this review helpful.
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Response from Toyota Marin:

I am terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We aim to make buying a vehicle hassle free for our customers which is why we are a one price store. We work hard to make sure our pricing is competitive with other dealerships within a 150 mile radius, and I’m disappointed to hear you weren’t satisfied with the price offered to you. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance.

Sincerely,
Mike Chris
 More ...
Oct 6, 2016
Very pleasant, no pressure, informative.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for the excellent review, Vern. It is great to know that our team was able to provide you with pressure-free and knowledgeable service. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Aug 29, 2016
Worst customer experience of all time. Was passed between three sales people. Set up a time and date to check out my car and after driving 2 hours I arrived and had to wait 10 minutes for the sales rep. Right when she arrived I received a phone call from a separate sales person telling me they already sold the car.
2 of 2 people found this review helpful.
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Aug 5, 2016
Heard back from business same day and had great discussion. But have not able to drive out there to test the car.
Is this review helpful? Yes | No
Jul 23, 2016
Good
Is this review helpful? Yes | No
May 29, 2016
Toyota Marin has been great!
Is this review helpful? Yes | No
Apr 27, 2016
Love this dealer! Ended up buying this 2012 4 door V6 Tacoma! Great staff and excellent service
Is this review helpful? Yes | No
Apr 18, 2016
Greg and Imad are awesome!!! They will work miracles for you! Thanks to them I am driving my little dream car! They are on top of their game, quick responses, appointments kept....customer service impeccable. I highly recommend these guys at Toyota of Marin.
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Apr 12, 2016
Ask for Tony he was excellent, no hassle, no stress and I got a great deal on the 2014 Prius with 20k miles. Also Emad the Manager went above and beyond. Great experience, great selection, GREAT SERVICE .....
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Apr 4, 2016
Overall, very good experience. The car that we drove from Santa Cruz to see was not as advertised, but they were apologetic and we ended up buying a car anyway.
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Mar 6, 2016
Nice folks. The salesman was very nice and easy sell. I may look at this car. It will fit in a small San Francisco garage. Here is a hint, if you don't want your doors banged up put some carpeting or carpet remnants on the wall.
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Mar 6, 2016
Responded very quickly
Is this review helpful? Yes | No
Mar 5, 2016
Friendly
Is this review helpful? Yes | No
Feb 25, 2016
No high pressure sales. They had no issue with pre purchase inspection and car checked out as excellent. John Hathaway is the man!
Is this review helpful? Yes | No
Feb 16, 2016
35
dealer followed up next day. And again 3 days later
Is this review helpful? Yes | No
Feb 16, 2016
Great
Is this review helpful? Yes | No
Jan 11, 2016
Very responsive and nice to work with. I purchased elsewhere because I wanted an option the model they had didn't have. They kept in touch without being pushy.
Is this review helpful? Yes | No
Dec 29, 2015
ltsgarage
5
Car was over priced for mileage
Is this review helpful? Yes | No
Dec 28, 2015
Very friendly & a no pressure approach sales. Mike was very personabe and it was like talking to your buddy on a sales decision.
Is this review helpful? Yes | No
Read 35 old reviews
Dec 6, 2015
Prompt response. Friendly, well organized.
Is this review helpful? Yes | No
Dec 4, 2015
When I asked for more detailed information wasn't given any
Is this review helpful? Yes | No
Nov 13, 2015
We came in this evening, very disappointed though. I called ahead, about an hour before we showed up to confirm the vehicle we were interested in was there and I was told by **** that it was indeed there... I was even put me on hold to check all systems that they had it on the lot and confirmed it wa there. When we arrive I was told that it had been sold about 3 hours before we arrived. I appreciate the time ***** took to show us a different frontier, but it wasn't the one we were initially interested in. Came home very annoyed that we wasted our money on a: babysitter, bridge ($10) and gas after confirming we were going up to San Rafael specifically for a car that wasn't even there. We live 45mins away in SF, so 1.5hour round trip drive for nothing. It is worth noting that we ended our test drive of a different vehicle, same model as the one we were interested in, pretty much as soon as we left the lot because the GM or someone had texted me during the test drive that the original vehicle we wanted was indeed there, I even texted him back and he confirmed. So we literally turned around, pulled up expecting to see the car but the guy showing us around went inside and confirmed for the SECOND time that it was not there. I'm scratching my head like, did this really just happen? We hired a babysitter and crossed the bridge for a car we were told was there wasn't and then ended a test drive because we thought they made a mistake and really did have it, only to find they really really actually don't. I know there's hard workers and it's difficult, but the lack of communication between staff and inventory seems like it should be a priority, and maybe keep one sales person to one person to avoid unnecessary texts and calls and emails... Like when I'm on the middle of a test drive with another salesman... Won't buy a car from here
3 of 3 people found this review helpful.
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Oct 29, 2015
Delayed response, vehicle was no longer availabe
1 of 1 people found this review helpful.
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Aug 31, 2015
Good
Is this review helpful? Yes | No
Jul 30, 2015
Amaxing
Is this review helpful? Yes | No
May 15, 2015
I really like this service - unfortunately it wasn't exactly the car that I am looking for due to the high mileage but I will keep looking. Thank you - Karen
Is this review helpful? Yes | No
Mar 5, 2015
Everything was just fine
Is this review helpful? Yes | No
Dec 30, 2014
Car I went to see had wrong milage listed. CAR I bought cost more , found speedometer not working GOING to dealer today to report defect.
Is this review helpful? Yes | No
Sep 23, 2014
When I contacted them they were more them helpful. Even went out and took more pictures and sent them to immediately.
Is this review helpful? Yes | No
Sep 5, 2014
Fantastic. Would go there again.
Is this review helpful? Yes | No
Jun 14, 2014
Terry Allen got back to me through e-mail. I like this dealer the most. I used to live in Marin, bought my 2006 XC90 Volvo in San Rafael less than a year ago. I would love to trade it in against new purchase but know better. I know I can get more if I sell it on my own.
Is this review helpful? Yes | No
Jun 2, 2014
Honest and responsive sales. They even called me to follow up even though I did not end up buying a car from them.
Is this review helpful? Yes | No
Mar 2, 2014
very understanding very helpful very giving
Is this review helpful? Yes | No
Feb 19, 2014
Spoke with Elizabeth. Contacted me quickly but not willing to come down on price at ALL! Found a better deal else where.
Is this review helpful? Yes | No
Feb 8, 2014
Brian was absolutely amazing to work with. He was very responsive and helpful. He helped us get the best interest rate possible on our loan even though we came to him with financing figured out. He seemed to truly care about his customer first and foremost. He even had the vehicle delivered to my home so I wouldn't have to drive it from San Rafael to San Jose. I highly recommend Toyota Marin. If I ever need another car I will be working directly with them even though they are 70 miles away. We never felt any of the typical car salesman pressure, and we were able to get exactly what we wanted at a great deal. These guys truly are great. Thanks!
Is this review helpful? Yes | No
Jan 13, 2014
They call 2 days later :-(
Is this review helpful? Yes | No
Sep 30, 2013
Horrible experience. I'm 50 years old and I've bought a lot of cars in my life. This dealership was far and away the WORST car buying experience I've ever had. Complete jerks from salespeople to management. AVOID!
Is this review helpful? Yes | No
Jun 15, 2013
purchased car from them but it was not a pleasant experience - only one key to car; very hard sell on warranty that I did not purchase for that very reason; person was rude and condescending
Is this review helpful? Yes | No
Jun 11, 2013
joniwiggins
Very attentive. Too high priced for the product offered.
Is this review helpful? Yes | No
Jun 11, 2013
So easy to work with. They don't hassle you... Which I got for every dealership I went to. Ended up purchasing my first car from them a month ago and cannot be happier.
Is this review helpful? Yes | No
Apr 22, 2013
This dealer was really helpful and very pleasant. All of their cars are certified, and they offered a good trade-in on my car. I would recommend them without hesitation.
Is this review helpful? Yes | No
Apr 3, 2013
MPowerRush
Sales staff was couirteous & helpful.
Is this review helpful? Yes | No
Apr 2, 2013
responded but never answered whether they could help me with the financial/loan inquiries.
Is this review helpful? Yes | No
Apr 1, 2013
there pretty good
Is this review helpful? Yes | No
Mar 28, 2013
I usually hate the car buying experience. This dealership was a breath of fresh air. No hassle, relaxed atmosphere.
Is this review helpful? Yes | No
Mar 11, 2013
Responded several times, they were too far for me to travel
Is this review helpful? Yes | No
Mar 1, 2013
dealer tried to reach me, just caught the flu at the wrong time. I would rate them very highly
Is this review helpful? Yes | No
Feb 22, 2013
Derrel Brushhaber is an excellent employee. He consistently exceeded my expectations. His interpersonal skills were well suited to the nature of the car shopping endeavor. He made me feel welcome, and was never too pushy.
Is this review helpful? Yes | No
Dec 17, 2012
Good
Is this review helpful? Yes | No
Dec 7, 2012
Oscar is wonderful! Brian M was very helpful. Thanks!
Is this review helpful? Yes | No
Oct 28, 2012
Good response, but the final price was too high.
Is this review helpful? Yes | No
Oct 20, 2012
very friendly
Is this review helpful? Yes | No
Sep 2, 2012
Spent over 5 minutes letting me know how good this dealership was. I didn't care because that's what customer reviews are for.
Is this review helpful? Yes | No
May 2, 2011
Way too aggressive, bought from another Toyota dealer.
Is this review helpful? Yes | No

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