Toyota Marin

Express Lube, New Owner Events, Rent A Car, Parts Center,
Toyota Certified Used Vehicles, Toyota Tire Center

445 East Francisco Blvd.
San Rafael, CA 94901

Sales: (415) 780-9390

Service: (415) 521-1369

Today 9:00am - 9:00pm
(Closed Now)
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Featured Listings
https://static.cargurus.com/images/forsale/2017/06/09/12/46/2014_nissan_altima-pic-4246320548241207188-152x114.jpeg

2014 Nissan Altima 2.5 Used Cars in San Rafael, CA 94901

Great Deal
$2,820 BELOW
Instant Market Value of $13,154

Price: $10,334

Mileage: 55,593

Location: San Rafael, CA 94901

Average time on market: 28 days Certified Pre-Owned: No Color: Silver Description: Used 2014 Nissan Altima 2.5 for sale - $10,334, 55,593 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/06/10/11/35/2016_nissan_altima-pic-358314783816821464-152x114.jpeg

2016 Nissan Altima 2.5 Used Cars in San Rafael, CA 94901

Great Deal
$2,686 BELOW
Instant Market Value of $17,680

Price: $14,994

Mileage: 35,317

Location: San Rafael, CA 94901

Average time on market: 26 days Certified Pre-Owned: No Color: Gray Description: Used 2016 Nissan Altima 2.5 for sale - $14,994, 35,317 miles with Navigation System, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/05/05/11/09/2014_cadillac_ats-pic-6096050022166812446-152x114.jpeg

2014 Cadillac ATS 2.0T Luxury Used Cars in San Rafael, CA 94901

Great Deal
$2,797 BELOW
Instant Market Value of $20,791

Price: $17,994

Mileage: 32,683

Location: San Rafael, CA 94901

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2014 Cadillac ATS 2.0T Luxury for sale - $17,994, 32,683 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Luxury Package
https://static.cargurus.com/images/forsale/2017/06/22/11/33/2014_toyota_prius_plug-in-pic-8614020544615730361-152x114.jpeg

2014 Toyota Prius Plug-in Used Cars in San Rafael, CA 94901

Great Deal
$2,576 BELOW
Instant Market Value of $18,869

Price: $16,293

Mileage: 49,086

Location: San Rafael, CA 94901

Average time on market: 33 days Certified Pre-Owned: Yes Color: White Description: Used 2014 Toyota Prius Plug-in for sale - $16,293, 49,086 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/05/27/13/44/2014_toyota_prius_plug-in-pic-1452882672112505337-152x114.jpeg

2014 Toyota Prius Plug-in Used Cars in San Rafael, CA 94901

Great Deal
$2,553 BELOW
Instant Market Value of $18,547

Price: $15,994

Mileage: 49,316

Location: San Rafael, CA 94901

Average time on market: 33 days Certified Pre-Owned: Yes Color: White Description: Used 2014 Toyota Prius Plug-in for sale - $15,994, 49,316 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/06/22/11/33/2015_nissan_altima-pic-9203061622781989874-152x114.jpeg

2015 Nissan Altima 2.5 Used Cars in San Rafael, CA 94901

Great Deal
$2,439 BELOW
Instant Market Value of $14,433

Price: $11,994

Mileage: 38,616

Location: San Rafael, CA 94901

Average time on market: 34 days Certified Pre-Owned: No Color: Gray Description: Used 2015 Nissan Altima 2.5 for sale - $11,994, 38,616 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/07/11/12/32/2013_honda_pilot-pic-6163456774348159395-152x114.jpeg

2013 Honda Pilot EX-L w/ DVD Used Cars in San Rafael, CA 94901

Great Deal
$2,027 BELOW
Instant Market Value of $26,519

Price: $24,492

Mileage: 38,100

Location: San Rafael, CA 94901

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Gray Description: Used 2013 Honda Pilot EX-L w/ DVD for sale - $24,492, 38,100 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/06/24/11/47/2015_kia_optima-pic-8202859007811623037-152x114.jpeg

2015 Kia Optima EX Used Cars in San Rafael, CA 94901

Great Deal
$2,142 BELOW
Instant Market Value of $17,136

Price: $14,994

Mileage: 32,157

Location: San Rafael, CA 94901

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: White Description: Used 2015 Kia Optima EX for sale - $14,994, 32,157 miles with Leather Seats
https://static.cargurus.com/images/forsale/2017/07/13/11/14/2008_pontiac_grand_prix-pic-6170704671474051732-152x114.jpeg

2008 Pontiac Grand Prix Base Used Cars in San Rafael, CA 94901

Great Deal
$1,892 BELOW
Instant Market Value of $6,484

Price: $4,592

Mileage: 124,842

Location: San Rafael, CA 94901

Average time on market: 22 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Black Description: Used 2008 Pontiac Grand Prix Base for sale - $4,592, 124,842 miles
https://static.cargurus.com/images/forsale/2017/06/20/12/17/2014_chevrolet_volt-pic-1493797913525236605-152x114.jpeg

2014 Chevrolet Volt Premium Used Cars in San Rafael, CA 94901

Great Deal
$1,791 BELOW
Instant Market Value of $14,784

Price: $12,993

Mileage: 63,698

Location: San Rafael, CA 94901

Average time on market: 25 days Certified Pre-Owned: No Transmission: 1-Speed Automatic Color: White Description: Used 2014 Chevrolet Volt Premium for sale - $12,993, 63,698 miles with Premium Package, Safety Package, Trim Package
https://static.cargurus.com/images/forsale/2017/06/24/11/47/2014_nissan_sentra-pic-5340761842907112129-152x114.jpeg

2014 Nissan Sentra SL Used Cars in San Rafael, CA 94901

Great Deal
$1,819 BELOW
Instant Market Value of $11,813

Price: $9,994

Mileage: 86,624

Location: San Rafael, CA 94901

Average time on market: 36 days Certified Pre-Owned: No Color: Blue Description: Used 2014 Nissan Sentra SL for sale - $9,994, 86,624 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Premium Package, P01 Premium Package
https://static.cargurus.com/images/forsale/2017/06/22/11/33/2014_toyota_corolla-pic-4026257167239515808-152x114.jpeg

2014 Toyota Corolla LE Used Cars in San Rafael, CA 94901

Good Deal
$1,454 BELOW
Instant Market Value of $13,348

Price: $11,894

Mileage: 42,906

Location: San Rafael, CA 94901

Average time on market: 27 days Certified Pre-Owned: No Color: Green Description: Used 2014 Toyota Corolla LE for sale - $11,894, 42,906 miles
https://static.cargurus.com/images/forsale/2017/05/25/11/14/2012_mercedes-benz_c-class-pic-1705869010625385766-152x114.jpeg

2012 Mercedes-Benz C-Class C 63 AMG Coupe Used Cars in San Rafael, CA 94901

Good Deal
$2,779 BELOW
Instant Market Value of $40,273

Price: $37,494

Mileage: 30,329

Location: San Rafael, CA 94901

Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Black Description: Used 2012 Mercedes-Benz C-Class C 63 AMG Coupe for sale - $37,494, 30,329 miles with Bluetooth, Leather Seats, Backup Camera, Navigation System
https://static.cargurus.com/images/forsale/2017/05/27/13/07/2016_lexus_is_200t-pic-5512540000941409907-152x114.jpeg

2016 Lexus IS 200t Base Used Cars in San Rafael, CA 94901

Good Deal
$2,596 BELOW
Instant Market Value of $32,380

Price: $29,784

Mileage: 11,974

Location: San Rafael, CA 94901

Average time on market: 25 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: White Description: Used 2016 Lexus IS 200t Base for sale - $29,784, 11,974 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Premium Package, Navigation System
https://static.cargurus.com/images/forsale/2017/06/21/12/16/2014_toyota_prius-pic-2278319448341140755-152x114.jpeg

2014 Toyota Prius Two Used Cars in San Rafael, CA 94901

Good Deal
$1,420 BELOW
Instant Market Value of $17,014

Price: $15,594

Mileage: 32,571

Location: San Rafael, CA 94901

Average time on market: 30 days Certified Pre-Owned: Yes Color: Black Description: Used 2014 Toyota Prius Two for sale - $15,594, 32,571 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 14, 2017
Guru7B8F
5
Fast response, good follow up, then detailed pictures when the vehicle was ready to view. Thanks!
Is this review helpful? Yes | No
Jul 4, 2017
Excellent. Preowned car salesperson was extremely helpful and accommodating. Although I have not purchased a vehicle yet, I was very happy about my experience with them.
Is this review helpful? Yes | No

Response from Toyota Marin:

Donald, Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 25, 2017
Professional, persuasive, understanding, and helpful. Great experience.
Is this review helpful? Yes | No

Response from Toyota Marin:

Ralph, Thank you very much for taking a moment of your time to let us know you had a great experience with us. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 12, 2017
Esprit_1191
Nice place! Laz was my salesperson/internet contact. I knew exactly which vehicle and trim level i wanted, and Laz tracked down that very specific request. Fantastic job, and very prompt with calls, pics and texts! Thank you for the high level of service
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. Please feel free to contact us or stop by for a visit if you need any assistance. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee."

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 5, 2017
Very unprofessional and unpleasant experience since the beginning, rude staff, I was in n out in 5 mins. Sales just gave me straight numbers and not willing to talk more.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for taking the time to share your feedback with us, TJ. I am sorry to hear about the miscommunication that occurred. Our team strives to make the buying process fun and simple. We shop the prices within 150 mile radius, know where the cars are transacting at and price them there. We want to remove the hassle of negotiating so that we can we can really focus on finding the right car for our customer. I would appreciate the chance to speak with you further regarding your concerns. Please reach out to me directly at your earliest convenience.
Sincerely,
Mike Christian – General
 More ...
Jun 4, 2017
Working with Derrell of Toyota Marin was a quick and efficient process. Derrell was straightforward, easy to work with, and respectful. I would definitely recommend working with Toyota Marin!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Derrell achieved that. Once again, we appreciate your business and don’t forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 3, 2017
Dealer responded quickly. I will be looking at the vehicle. Thank you.
Is this review helpful? Yes | No

Response from Toyota Marin:

Gus, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Jun 2, 2017
Very Good experience. The dealer/Michael Baker responded to each and every of my questions to my satisfaction and was very pleased with their services. I did not purchase the car as I postponed the plans due to some issues. But would consider Toyota of Marin for my next car.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Michael was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing.


Sincerely,
Mike Chris
 More ...
May 15, 2017
I emailed them a very simple question about a used vehicle....got a flood of robo-emails referencing the "brand new vehicle" I was interested in and multiple requests for my phone number. Never answered my question. Horrible.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for taking the time to leave us your review, Tony. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. We look forward to hearing from you.

Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Apr 24, 2017
The sales manager Steven, and salesperson Noor were very professional, courteous and knowledgeable. I would recommend Toyota of Marin, and would do business with them going forward.
Is this review helpful? Yes | No

Response from Toyota Marin:

Tyrone, Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Apr 22, 2017
Great with communication . But too far from where I live to buy but they were very friendly by email
Is this review helpful? Yes | No

Response from Toyota Marin:

Brian, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing.


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Apr 13, 2017
They were good and helpful.
Is this review helpful? Yes | No

Response from Toyota Marin:

We appreciate this awesome feedback, Nancy! Please let us know if there's anything else we can do for you. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our 10-Point Value Guarantee if you ever bring in your car for servicing. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 24, 2017
Guru9PPB
Kind of rude, short response, offered no proof of vehicle option or why the price was 2k over msrp, said "didn't come with the truck" not someone I'm going to drive 300 miles and hand a blank check to. Unfortunately they were the ones I was most interested in buying from
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 18, 2017
The dealer's response was great. Timely, courteous and responsive.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for your review and for choosing our dealership, Charles. I'm happy that you enjoyed your experience and we're looking forward to assisting you again in the future. Until then, don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 11, 2017
I worked with a dealer named Noe Hernandez. He was friendly, helpful, and not pushy.He was really nice and answered all of my questions honestly. I can't say enough good things about him. Marin Toyota cars are a little pricey but the staff is great. Brooke was really nice too. I'm still haven't made a decision about the car I saw, because of the high price.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Thank you for this great review, Daphne! We're glad to hear that Noe provided you with excellent service. If there's anything else we can do for you, be sure to let us know. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our 10-Point Value Guarantee if you ever bring in your car for servicing. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Mar 4, 2017
We had several emails between us, Very prompt & courteous.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

I'm glad to hear that our team was prompt and courteous. Please let us know if you have any concerns you would like addressed.
Sincerely,
Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
Dec 20, 2016
Straight forward pricing and hassle free sales person. They were a pleasure to work with
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 5, 2016
mrsvanjr
Super responsive and great to work with. Jd is wonderful and presented several options to choose from. Very nice used inventory. We wish this dealership was closer to Santa Cruz where we live, unfortunately it was just too far to go for us. I was very impressed with how responsive they are.
Is this review helpful? Yes | No

Response from Toyota Marin:

We love hearing about customers who have a great experience at Toyota Marin and we are glad you are one of them.  We know that buying a car is an important decision and we are proud that you chose our dealership. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.”


Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800
 More ...
Dec 3, 2016
Quick response for all questions.
Is this review helpful? Yes | No

Response from Toyota Marin:

Jackson, We appreciate you for letting others know about your experience at Toyota Marin. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Nov 30, 2016
Colt Davis was my sales manger, and he was great. Very pleasant experience for my first time car buy ! No pressure...fair price......made sure I got the car I wanted. I'm so happy every time I drive my new car ! Thank you Colt and Toyota of Marin !
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you so much for sharing this awesome feedback with us, Mark! We hope you are enjoying your new car and please let us know if we can help you with anything else. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Nov 23, 2016
This was the smoothest purchase I have ever made. The staff was polite, helpful and not pushy. They made everything very easy and I feel I got a fair deal. This is my second Honda Fit. It's a great car!!
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for your review and business as a customer, Nicol. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Oct 29, 2016
Everyone so nice there . Great customer service!
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Darlene, Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Toyota Marin. If there is anything else we can do for you, just give us a call. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing.


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Oct 27, 2016
good
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

Cathy, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don’t forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Oct 8, 2016
Unwilling to negotiate. The used Prius was way over priced.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota Marin:

I am terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We aim to make buying a vehicle hassle free for our customers which is why we are a one price store. We work hard to make sure our pricing is competitive with other dealerships within a 150 mile radius, and I’m disappointed to hear you weren’t satisfied with the price offered to you. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance.

Sincerely,
Mike Chris
 More ...
Oct 6, 2016
Very pleasant, no pressure, informative.
Is this review helpful? Yes | No

Response from Toyota Marin:

Thank you for the excellent review, Vern. It is great to know that our team was able to provide you with pressure-free and knowledgeable service. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.”


Sincerely,
Mike Christian – General Manager
mikechristian@toyotamarin.com | 415-460-6800
Aug 29, 2016
Worst customer experience of all time. Was passed between three sales people. Set up a time and date to check out my car and after driving 2 hours I arrived and had to wait 10 minutes for the sales rep. Right when she arrived I received a phone call from a separate sales person telling me they already sold the car.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2016
Heard back from business same day and had great discussion. But have not able to drive out there to test the car.
Is this review helpful? Yes | No
Jul 23, 2016
Good
Is this review helpful? Yes | No
May 29, 2016
Toyota Marin has been great!
Is this review helpful? Yes | No
Apr 27, 2016
Love this dealer! Ended up buying this 2012 4 door V6 Tacoma! Great staff and excellent service
Is this review helpful? Yes | No
Apr 18, 2016
Greg and Imad are awesome!!! They will work miracles for you! Thanks to them I am driving my little dream car! They are on top of their game, quick responses, appointments kept....customer service impeccable. I highly recommend these guys at Toyota of Marin.
Is this review helpful? Yes | No
Apr 12, 2016
Ask for Tony he was excellent, no hassle, no stress and I got a great deal on the 2014 Prius with 20k miles. Also Emad the Manager went above and beyond. Great experience, great selection, GREAT SERVICE .....
Is this review helpful? Yes | No
Apr 4, 2016
Overall, very good experience. The car that we drove from Santa Cruz to see was not as advertised, but they were apologetic and we ended up buying a car anyway.
Is this review helpful? Yes | No
Mar 6, 2016
Nice folks. The salesman was very nice and easy sell. I may look at this car. It will fit in a small San Francisco garage. Here is a hint, if you don't want your doors banged up put some carpeting or carpet remnants on the wall.
Is this review helpful? Yes | No
Mar 6, 2016
Responded very quickly
Is this review helpful? Yes | No
Mar 5, 2016
Friendly
Is this review helpful? Yes | No
Feb 25, 2016
No high pressure sales. They had no issue with pre purchase inspection and car checked out as excellent. John Hathaway is the man!
Is this review helpful? Yes | No
Feb 16, 2016
35
dealer followed up next day. And again 3 days later
Is this review helpful? Yes | No
Feb 16, 2016
Great
Is this review helpful? Yes | No
Jan 11, 2016
Very responsive and nice to work with. I purchased elsewhere because I wanted an option the model they had didn't have. They kept in touch without being pushy.
Is this review helpful? Yes | No
Dec 29, 2015
ltsgarage
5
Car was over priced for mileage
Is this review helpful? Yes | No
Dec 28, 2015
Very friendly & a no pressure approach sales. Mike was very personabe and it was like talking to your buddy on a sales decision.
Is this review helpful? Yes | No
Dec 6, 2015
Prompt response. Friendly, well organized.
Is this review helpful? Yes | No
Dec 4, 2015
When I asked for more detailed information wasn't given any
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Nov 13, 2015
We came in this evening, very disappointed though. I called ahead, about an hour before we showed up to confirm the vehicle we were interested in was there and I was told by **** that it was indeed there... I was even put me on hold to check all systems that they had it on the lot and confirmed it wa there. When we arrive I was told that it had been sold about 3 hours before we arrived. I appreciate the time ***** took to show us a different frontier, but it wasn't the one we were initially interested in. Came home very annoyed that we wasted our money on a: babysitter, bridge ($10) and gas after confirming we were going up to San Rafael specifically for a car that wasn't even there. We live 45mins away in SF, so 1.5hour round trip drive for nothing. It is worth noting that we ended our test drive of a different vehicle, same model as the one we were interested in, pretty much as soon as we left the lot because the GM or someone had texted me during the test drive that the original vehicle we wanted was indeed there, I even texted him back and he confirmed. So we literally turned around, pulled up expecting to see the car but the guy showing us around went inside and confirmed for the SECOND time that it was not there. I'm scratching my head like, did this really just happen? We hired a babysitter and crossed the bridge for a car we were told was there wasn't and then ended a test drive because we thought they made a mistake and really did have it, only to find they really really actually don't. I know there's hard workers and it's difficult, but the lack of communication between staff and inventory seems like it should be a priority, and maybe keep one sales person to one person to avoid unnecessary texts and calls and emails... Like when I'm on the middle of a test drive with another salesman... Won't buy a car from here
3 of 3 people found this review helpful.
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Oct 29, 2015
Delayed response, vehicle was no longer availabe
1 of 1 people found this review helpful.
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Aug 31, 2015
Good
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Jul 30, 2015
Amaxing
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Read 29 old reviews
May 15, 2015
I really like this service - unfortunately it wasn't exactly the car that I am looking for due to the high mileage but I will keep looking. Thank you - Karen
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Mar 5, 2015
Everything was just fine
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Dec 30, 2014
Car I went to see had wrong milage listed. CAR I bought cost more , found speedometer not working GOING to dealer today to report defect.
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Sep 23, 2014
When I contacted them they were more them helpful. Even went out and took more pictures and sent them to immediately.
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Sep 5, 2014
Fantastic. Would go there again.
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Jun 14, 2014
Terry Allen got back to me through e-mail. I like this dealer the most. I used to live in Marin, bought my 2006 XC90 Volvo in San Rafael less than a year ago. I would love to trade it in against new purchase but know better. I know I can get more if I sell it on my own.
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Jun 2, 2014
Honest and responsive sales. They even called me to follow up even though I did not end up buying a car from them.
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Mar 2, 2014
very understanding very helpful very giving
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Feb 19, 2014
Spoke with Elizabeth. Contacted me quickly but not willing to come down on price at ALL! Found a better deal else where.
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Feb 8, 2014
Brian was absolutely amazing to work with. He was very responsive and helpful. He helped us get the best interest rate possible on our loan even though we came to him with financing figured out. He seemed to truly care about his customer first and foremost. He even had the vehicle delivered to my home so I wouldn't have to drive it from San Rafael to San Jose. I highly recommend Toyota Marin. If I ever need another car I will be working directly with them even though they are 70 miles away. We never felt any of the typical car salesman pressure, and we were able to get exactly what we wanted at a great deal. These guys truly are great. Thanks!
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Jan 13, 2014
They call 2 days later :-(
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Sep 30, 2013
Horrible experience. I'm 50 years old and I've bought a lot of cars in my life. This dealership was far and away the WORST car buying experience I've ever had. Complete jerks from salespeople to management. AVOID!
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Jun 15, 2013
purchased car from them but it was not a pleasant experience - only one key to car; very hard sell on warranty that I did not purchase for that very reason; person was rude and condescending
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Jun 11, 2013
joniwiggins
Very attentive. Too high priced for the product offered.
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Jun 11, 2013
So easy to work with. They don't hassle you... Which I got for every dealership I went to. Ended up purchasing my first car from them a month ago and cannot be happier.
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Apr 22, 2013
This dealer was really helpful and very pleasant. All of their cars are certified, and they offered a good trade-in on my car. I would recommend them without hesitation.
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Apr 3, 2013
MPowerRush
Sales staff was couirteous & helpful.
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Apr 2, 2013
responded but never answered whether they could help me with the financial/loan inquiries.
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Apr 1, 2013
there pretty good
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Mar 28, 2013
I usually hate the car buying experience. This dealership was a breath of fresh air. No hassle, relaxed atmosphere.
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Mar 11, 2013
Responded several times, they were too far for me to travel
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Mar 1, 2013
dealer tried to reach me, just caught the flu at the wrong time. I would rate them very highly
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Feb 22, 2013
Derrel Brushhaber is an excellent employee. He consistently exceeded my expectations. His interpersonal skills were well suited to the nature of the car shopping endeavor. He made me feel welcome, and was never too pushy.
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Dec 17, 2012
Good
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Dec 7, 2012
Oscar is wonderful! Brian M was very helpful. Thanks!
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Oct 28, 2012
Good response, but the final price was too high.
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Oct 20, 2012
very friendly
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Sep 2, 2012
Spent over 5 minutes letting me know how good this dealership was. I didn't care because that's what customer reviews are for.
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May 2, 2011
Way too aggressive, bought from another Toyota dealer.
Is this review helpful? Yes | No

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