Dealerships near me (Naugatuck, CT)

I went to look at a used truck I was interested in. I used the online trade in appraisal tool for a value for my trade which came back at $6000-$7000 which I was happy with so I drove about an hour & fifteen minutes to see the truck and waited a bit before a test drive. The truck was nice but have a couple little issues but nothing that couldn't be resolved easily. After seeing my truck a manager came over to tell me they could only give $1000 for a trade in for it. They were very nice , but I would rather have not wasted my time. My truck is older , but in nice shape with low miles and has always been maintained and we were not even close to making a deal so I cut my losses and drove home in my older but still very nice truck.

Very good customer service. Dealer policies kept me from buying here. No reflection on the folks I spoke to and negotiated with.

Gio was helpful and professional. We had a great pressure free experience.

Everything seemed to be going well and I thought my wishes (absolutely no addons, just the car) were being honored. I made the mistake of signing some of the paperwork on an iPad without asking to see that specific document. Two days later I was looking through my paperwork and realized they'd tacked on a $4000 service contract that had not been mentioned a single time during the process. I called to ask them to remove this and the finance manager said he "thought I knew that was on there" and tried to argue why it wasn't an extra because it was the "manufacturers warranty." In the end I got the contract removed, but it added $6000 to my loan and extended my loan to 66 months when I told the sales associate explicitly (and we circled on the initial agreement) I wanted a 48 month loan. Turns out that's how they got away without me noticing - the monthly payment they verbally quoted was the same because the loan term had been extended. Either very shady or very incompetent practice.

It was the harshest of winter conditions both when I inspected the car and when I picked it up. The experience was delightful. These are honest and helpful people. I had the feeling that they were interested in helping me find a car to my liking and I did. Through the entire process, they were communicative and patient what’s me an old man. I cannot imagine how good it would’ve been to have had weather to go outside and inspect the car and walk around and see other cars, but we could not. So I give them every credit for working through that circumstance and I have the car that’s going to meet my needs.

This was a great experience. From beginning to end the transaction was great. I would highly recommend this place to anyone.