Mazda dealerships near me (Laurel, MD)

Great experience and really helpful

The general manager and two sales associates contacted me in response to my interest. Everybody was enthusiastic and wanting so much to be helpful. I made an appointment to check out the Miata on offer. I drove 38 miles to the dealership which had advertised a red soft top convertible. When I arrived it turned out to be a gray hardtop convertible. A classic bait-and-switch? Perhaps. The sales associate’s reaction was a shrug and a mumbled apology. I left the general manager a VM but never heard from him again. The next day the dealer’s website had been changed to show a gray hardtop for sale. I’ve deleted Heritage Mazda of Catonsville from my used Miata search file.

The vehicle description doesn't include the fact that the vehicle needs a $2,200 battery. The general manager talked me to as I was beneath him. That's probably why they have had the vehicle for 1369 days (3.7 years).

Scheduled an appointment to se a particular Tahoe. When I showed up they said that it was sold. Typical bait and switch.

Positive. Phone and text. Challenges to purchase from distance

Great experience. Car was as advertised and I am a happy customer. Nicole and Amin were friendly, helpful, and professional.

Friendly stuff

Very courteous and helpful. Was not the right car for me.

I had a great experience reaching out to Hyundai of Dundalk about the 2019 Jeep Cherokee Latitude 4WD. The team was very responsive and professional, and they answered my questions clearly and quickly. It’s always refreshing when a dealership communicates well and treats your time with respect. Everything about the vehicle matched the listing, and the staff were friendly and straightforward when providing details. They were easy to talk to and made the whole interaction feel comfortable instead of pressured, which is something I really appreciate when dealing with dealerships. After my experience, I was honestly a little surprised to see some negative reviews online. Based on how helpful and professional the team was with me, it didn’t match what I experienced at all. For anyone considering working with them, I’d recommend reaching out yourself and giving them a chance. My interaction with them was smooth, transparent, and very positive. Thank me later!

Great experience! Responded quickly and answered all my questions. Drove there the next day and bought the vehicle. Thank you, Paulette.