Mazda dealerships near me (Joliet, IL)

Basic communication, follow up emails with contact info

I got beat to the punch and the car was already sold on that day before I was able to hammer out a deal. But other than that Hawk Mazda has been very professional to deal with. I'd definitely buy a car from them in the future if available at the right price!

The communication and transparency of this dealership feels a lot different from other, more positive, experiences I had. The first interaction I had via text, I was met with so many "we're really busy today" kinds of messages, which feels like a sales tactic gone wrong. I had to ask 3 times for the actual service record of the car vs. their summary of the assessment/ their word for it. And after reading other reviews about their used car, it just raised some internal flags. It has low miles, which is great, but I've found that most dealerships offer this information straight away, aren't cagey and weird about it, and still do some kind of prep work on their cars prior to sale. I just don't get good vibes, overall, hence the low rating and I don't feel good about using them as a dealer.

got there they told me the car was not for sale due to leaks and if I was to buy, I would need all the money it could not finance.

My sales person, Matthew, was excellent. He was very upfront with the options and pricing and made the whole process seamless.

great purchase... good experience very helpful while doing deal....

My Experience was great they staff was wonderful they made me feel so comfortable.I got the car I wanted. I love my car Thank you McGrath City Mazda.

Angel was in constant communication but when we showed up at the dealership (at the time I said I would be there and that he confirmed) he was nowhere to he found. We sat for ten minutes with no one helping us. Test drove the car and I will preface this by saying I am not a car person - there was so clearly something wrong with this car. It was shaking above 50 mph and every time you came to a stop and started again the car would struggle. Before driving it, I asked why it had been sitting on the lot and the response was "I guess no one is looking for a 2014 RAV4 right now". Sir, this is one of the most popular cars you can get. Just a huge waste of time.