Dealerships near me (Marlborough, MA)

Highly unprofessional sales and management staff. I drove to their location four days out of five and my “salesperson” was unexpectedly “not working” on two of those days. Mostly, their sales and business staff drifted in and out of their very primitive office space at the back of their parking lot. I always felt as though I was bothering them when I tried to get answers to basic procedural questions. The most common response I received was, “Please go to our waiting room. Things will be ready in 5 minutes. The appointments I made were largely ignored. The promised wait time was never 5 minutes…often 30 - 45 minutes. The car, however, appears to have been a good deal and was in pristine shape, so that is definitely a positive…and the only reason I did not flee the company on day one. This business was pretty much what one might expect from a bunch of “used car salesmen”.

Good experience overall

Good service

Overall a fine experience. Had some communication issues and had to take the initiative to reach out to them to find out what was going on. Minor issue not disclosed prior to purchase. Sent a follow up question after picking up the vehicle and never received a response.

This dealership responded very quickly and was an absolute pleasure to work with. I was able to discuss everything over the phone, and ended up purchasing this car the same day. I worked directly with Junior, and couldn't have asked for anyone better.

I regret the day I entered this dealership. There was pressure from both Mark and the finance guy. They are very unresponsive. They sold me a car that I have to spend $100 gas a week. They took my subaru at 16k now they want some unsuspecting person to take it for 19k. They do not care for their customers. It's all about money to them. Please and please stay away. The worst dealership in the Middlesex sex area.

Ali was thy best took care of me made sure I had all the paperwork I needed etc, friendly got back to me asap so far everything went well going to pickup my BMW on Tuesday with plates and registration Thanks Ali.👊