AutoMax Preowned Marlborough

400 Maple St.
Marlborough, MA 01752

Sales: (774) 217-7672

Service: (855) 248-8668

Today 9:00am - 8:00pm
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2015 Nissan Rogue SV AWD Used Cars in Marlborough, MA 01752

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2016 Volkswagen Jetta 1.4T SE Used Cars in Marlborough, MA 01752

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2015 Chevrolet Equinox LT1 AWD Used Cars in Marlborough, MA 01752

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2017 Nissan Armada SV 4WD Used Cars in Marlborough, MA 01752

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 3, 2017
Sal is very easy going and fair. The deal was a pleasure.
Is this review helpful? Yes | No
Nov 29, 2017
Eric was our salesman and he was polite and very helpful, I’ll gladly comment on his professional mannerism all day long. The rest of the staff, however, acted like we weren’t even there and the sales manager scoffed at the idea to negotiate $431 (approx) dollars off of the vehicle. That’s their right to do so and that’s fine. So, we did end up buying a vehicle - but not from Automax. Big difference on how the sales manager of a different dealership treated us! BIG difference!
2 of 2 people found this review helpful.
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Nov 24, 2017
Prompt response
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Nov 19, 2017
The car is beautiful and runs great. Was able to finish the deal in one day then pick up the car next day. The only down fall you have to use their bank then after few months you refinance to your choice. Other than that their perfect.
1 of 1 people found this review helpful.
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Sep 28, 2017
Guru921C8
Very good!!! Nice people and service. Recommend
1 of 1 people found this review helpful.
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Sep 18, 2017
Great service.
1 of 1 people found this review helpful.
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Aug 20, 2017
It took the dealership 3 days to respond to me!!
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Aug 17, 2017
I bought the Chevrolet Cruze over there, friendly and helpful staf, beautiful manager wow. I won I free oil change for one year !!
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Aug 16, 2017
wendyayn
I sent them my information before I drove down. I was pre-approved so I drove four hours to talk to them. The gentleman was very polite but didn't understand English very well. He was Portuguese. He kept asking for all my information as if I hadn't already sent in a financial application. He told me that I would need $2000 down. I said no. He asked for $1000. I said no. He asked for anything...$100, $200. Their fees for handling paperwork were $600. I walked out.
5 of 5 people found this review helpful.
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Aug 5, 2017
Dealer was responsive. However advertised prices are 27% higher if you aren't financing.
5 of 5 people found this review helpful.
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Jun 21, 2017
Great service, love my 'new to me' car!
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Apr 18, 2017
Didn't return emails half the time. Very unprofessional way to do business.
1 of 2 people found this review helpful.
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Apr 13, 2017
Mikewittman
20
Pleasant & lowkey. Nice selection of product. Limited finance options
0 of 1 people found this review helpful.
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Mar 28, 2017
Their E-mail notification from my initial interest contact and their second follow-up email notification of a price reduction were informative, and professional. There effort was thorough and informative. Phone calls would have helped.
1 of 1 people found this review helpful.
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Mar 28, 2017
i called to purchase a truck and they had rasied the price of the truck and would not sell it for the price i was quoted
0 of 2 people found this review helpful.
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Mar 25, 2017
My first communication with the sales representative Chris was pretty good. He stated that he was trying to get financing for me, due to my negative temporary credit situation. The salesman's follow ups with me regarding the loan became less and less as several days had passed. He was quick to hang up on me the last time I called for the status of the loan. I got the feeling that he couldn't help me get financing and didn't want my trade in, let's say I had a gut feeling that he didn't want to deal with my situation. I felt brushed off. I truly feel that if a dealership can't assist in the customer's needs, they should be straight out honest! Chris made me feel that he wasn't upfront with me and gave me false hope. I hope that this comment will send a message to all retail staff...honesty is the best policy. " You will gain more if you don't beat around the bush."
8 of 8 people found this review helpful.
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Mar 2, 2017
Responded immediately. Very helpful. Ended up going with another vehicle
0 of 1 people found this review helpful.
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Feb 21, 2017
Called back very nice
0 of 2 people found this review helpful.
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Feb 13, 2017
The mileage is not as accurate, customer service is okay until the deal ia done, my salesnan, Chris doesn't answered my phone when and be Extra careful when financing your vehicle
5 of 6 people found this review helpful.
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Jan 11, 2017
I just bought a 2016 Jeep Compass from these guys, Paul and Bruno were great! Unfortunatley had to give 4 stars because when I made an appointment to look at the car, the car wasnt even on the lot that day... but after that they were very helpful and tried their best to make up for that miscommunication they originally had on their end. They have a great selection of cars and are there to help you out. I recommend buying from them, and I know my mom is looking into buying her next car here or one of their other locations.
1 of 2 people found this review helpful.
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Jan 4, 2017
Went in knowing what I wanted, so it was a low pressure experience. They require you to finance through them for 4 months, then you can take it over with a bank loan if you prefer. I didn't purchase here, so not sure on those details. I thought about it and caled back next day and car had sold, so I moved on. Friendly staff, though.
1 of 1 people found this review helpful.
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Dec 20, 2016
Was negotiating with Antonio with advertised vehicle. Seemed like a very good service representative. On this gentleman's day off.... a representative in his place named Refael decided to interject/insult me by questioning my rational during our email exchanges. This rudeness halted any further talks on any deals now and in the future. If any family/person plans to make a purchase dealing with many thousands of dollars. I truly think that they are entitled to be able to negotiate with the seller in good faith. Being bullied is unacceptable in this forum. I hope they can polish up their email demeanor in the future with potential Car Guru customers.
11 of 12 people found this review helpful.
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Nov 2, 2016
Great experience!!
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Oct 7, 2016
Hassle free sale. Friendly knowledgeable staff. Took a few extra days to receive the vehicle but overall a pleasant experience.
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Sep 15, 2016
Dealer misled me about the color of the car and would not make it right. I ended up going elsewhere to trade my newly purchased car and losing over $2000 and paying taxes, fees all over again. Auto max did not treat me fairly.
6 of 7 people found this review helpful.
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Aug 30, 2016
So far so good, pick up my vehicle tomorrow! Very responsive and knowledgable.
0 of 2 people found this review helpful.
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Aug 25, 2016
They were lower then bigger dealers by about $1000. Service was GREAT.
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Aug 24, 2016
Went to test drive car and was definitely going to buy, but needed time to get everything in order. I worked with a man, I believe his name was Sal, and received a callback 2 days later asking when I was going to buy. When I said it would be a couple weeks and tried explaining why, he gave the typical salesman attitude, interrupted me mid sentence to say "Alright bye" angrily and hug up the phone. While he wasn't all that pleasant in person either, I was actually surprised by the rude, impatient, careless demeanor he had. Aside from his attitude, Sal showed a deceptive selling style. He did not even bring the correct car out. I showed him an email I received from CarGuru's about the car I was inquiring about, but he brought around a car a year older AND about $1,500 more expensive. Trying to give me an old, higher priced car to bump up his commission is what sales is about. BUT I specifically asked about a car and showed a listing and he completely disregarded that and tried to trick me.
12 of 12 people found this review helpful.
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Aug 24, 2016
They called right away! So far so good
0 of 1 people found this review helpful.
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Aug 13, 2016
The dealers were very professional and got back to me within 24 hrs. The car I was interested in was just as they had described. The process from start to finish was made easy and they worked with me to make my payment an amount I felt comfortable with. I would recommend this dealership to others looking for a good car for a reasonable price.
1 of 1 people found this review helpful.
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Aug 10, 2016
Sburke10
Chris was nice but the cars I looked at weren't exactly what I wanted.
0 of 1 people found this review helpful.
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Jul 18, 2016
Quick response
0 of 1 people found this review helpful.
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Jul 2, 2016
Jmcc5071
Chris the salesman was great to deal with he was very nice. I did not buy from them but it was a low pressure situation and I would absolutely buy from them in the future. They didn't complicate the situation or make it stressful like most dealers have a tendency to do.
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May 17, 2016
mfrank2000
I had a good experience, but I wish I'd known the car I was interested in had been in two accidents before I drove out there. Otherwise, great customer service and friendly team.
Is this review helpful? Yes | No
Apr 20, 2016
Took about a week to get back to me at that point I already had a new car
1 of 1 people found this review helpful.
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Apr 18, 2016
Super helpful but not pushy would absolutely do business with them
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Mar 29, 2016
Good
0 of 1 people found this review helpful.
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Mar 3, 2016
Mikeybop
No deal but did hear from them
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Feb 20, 2016
This dealership will scam you. Went to see a available car, was "sold" when I went to see it. Months later I'm shopping the same vehicle. Receive an email saying price has dropped. When I went to buy the car they moved it to another location and raised the price back up! Very dishonest dealership, salesman Sal is rude!
9 of 9 people found this review helpful.
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Feb 12, 2016
I inquired about a 2015 Nissan and Chris got back to me in within hours
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Jan 6, 2016
They lied on the car mileage. The car had 10000 more mileage than what it was said online
6 of 6 people found this review helpful.
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Read 24 old reviews
Nov 21, 2015
Didn't even bother to detail the car and spoke to me like I was a child.
4 of 4 people found this review helpful.
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Nov 18, 2015
SandyB52
Dealer response was not timely, more than a day. When you need to replace a vehicle, you don't have that kind of time.
Is this review helpful? Yes | No
Nov 7, 2015
good
Is this review helpful? Yes | No
Nov 5, 2015
Easy to work with, got a good price for our trade in, and fixed the brakes that needed work a few weeks after purchase, no problem. Sales guy was Mike Hanley. Good job, guys!
Is this review helpful? Yes | No
Oct 25, 2015
Very straight forward. Of course, I knew what I wanted and knew what it was worth so I didn't waste time haggling....
1 of 1 people found this review helpful.
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Jun 25, 2015
Good follow up by Dealer. I decided timing wasn't good but would definitely look into Automax again if in the market for another car.
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Mar 28, 2015
Salesperson and inventory are great. Be cautious with financing.
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Mar 1, 2015
too far to travel to location
0 of 1 people found this review helpful.
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Feb 10, 2015
Rude salesman, will not negotiate.
2 of 2 people found this review helpful.
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Oct 30, 2014
To good care of me..good service.
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Aug 17, 2014
My experience with automax was pretty good until we discussed financing. They have good inventory and even better prices but I would only buy from them if I had the cash to buy outright.
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Aug 2, 2014
The response was good . When I went to pick up my car cause they needed to paint the bumper , I found out that they had painted the bumper the wrong color and nobody knew until I pointed it out . So I had to live it there for a few more days .
Is this review helpful? Yes | No
Jun 5, 2014
Took care of all the minor issues a week after I bought the car with no questions asked and no cost!
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May 23, 2014
Imoutanames
Great! Franks Awesome!!!
Is this review helpful? Yes | No
Apr 4, 2014
Has nice vehicles no doubt BUT Horrible, Terrible and inconsiderate staffs at this place! Was going to buy the car on the spot that day and salesperson was just down right lazy and didnt care for the sale! This place lost a great client and sale!
2 of 2 people found this review helpful.
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Mar 29, 2014
Good
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Feb 6, 2014
chelsruni
great
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Feb 2, 2014
Good status
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Jan 24, 2014
klynch
Scheduled apt with salesman. We arrived on time , however sales person still had not arrived to work. Another sales person showed car but was unable to answer some questions about car.
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Dec 30, 2013
Frank was amazing!!! He answered all of questions and got me a great car at a great price when I was being turned down by everyone because I didn't have a cosigner. I am beyond pleased with the service I got.
1 of 1 people found this review helpful.
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Jan 12, 2013
The Baton Rouge rep e-mailed me
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Sep 21, 2012
They were responsive & helpful on the phone, but I never drove the 2 hours to deal with them face to face so I can't fully comment.
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Nov 30, 2011
Great experience!!!!
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Sep 17, 2011
Chuckm
Our Ridgeline was purchased by Automax from an auction house. While it was in good shape, our biggest problems were with what the dealer did not tell us or lie to us about. Their service dept lied also. Where do I start? 1- When you buy a car you expect keys. The salesman did not tell us only a valet key was available. I consider this omission a lie. 2- We were told that it would take 4-6 weeks to get us the title even though we paid cash. This was a lie. Plus, we could not register the car without it. 3- The wheels had locking lugs, but there was no key to be found and this fact was also omitted. 4- I asked that about 7 things be taken care of before we picked it up. I called and I was told by our salesman that they were all done. They were not. I suspect his service guy said they were done and he never checked to be sure. I can only guess that this isn't the first time his service man lied to him, so why didn't the salesman at least check. Then their service guy argued with me and we had to wait while he did what I asked him to do. We could have settled things over the phone if he had told our salesman that it wasn't done. 5- There was an intermittent check oil level light. The service man could have ordered a switch for this because there was a Honda bulletin about the switch problem. Instead he and the salesman insisted they never saw this problem. While it was intermittent, we saw it while we test drove it and also when we picked it up. Because of the other lies, I would bet that this was just another lie. There was definitely a trend at this dealership. In the end we decided we no longer wanted to deal with our salesman. We contacted the money manager Stewart. He was instrumental in getting us the title the next day. Plus, he said he would see if he could find if there were any keys. Due to being a holiday weekend and the places this vehicle traveled it took him time to check his other dealership and the auction house for keys. However, in the end we got two new sets of keys overnighted to us yesterday. He offered to program them for us for free if we came back to their location, but due to the distance from our house, I decided to pay to have them programmed at my local dealer. I also paid to have the old wheel locks removed and new ones installed. It was still under warranty, so my dealership took care of the oil level switch. My wife and I would rate this dealership a one star if it were not for Stewart. Also, the body shop did a good job replacing a punctured bumper cover and some places that needed touch up paint. However overall it was a frustrating experience. I would like to find another internet site that would warn buyers about this dealership or anytime a car has been purchased at an auction according to the Carfax. Please let me know if you have any suggestions.
3 of 3 people found this review helpful.
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955 Great Deals out of 64,234 listings starting at $1,850
Used Honda Civic
792 Great Deals out of 60,318 listings starting at $950
Used Honda CR-V
875 Great Deals out of 58,795 listings starting at $995
Used Toyota RAV4
830 Great Deals out of 51,671 listings starting at $1,600
Used Honda Accord
1,117 Great Deals out of 72,446 listings starting at $1,100
Used Nissan Rogue
800 Great Deals out of 67,226 listings starting at $2,110
Used Nissan Altima
1,296 Great Deals out of 77,494 listings starting at $1,695
Used Ford Escape
1,250 Great Deals out of 103,201 listings starting at $1,200