Lincoln dealerships near me (Newcastle, OK)

Experience was pretty good until we gave them the cashiers check and got ready to take possession of the vehicle. They waited until this point to tell us that the vehicle only had one key fob and they wouldn’t make us another one because of how expensive they were to make. We had to spend hundreds of dollars through a locksmith to have a backup fob made.

I recently purchased a 2021 Ram 2500 from this dealership. Overall, I am satisfied with the truck itself; however, my experience with service and communication was disappointing. At the time of purchase, it was agreed that the dealership would inspect and address a leak under the transmission and complete an alignment. The process was delayed, and I had to repeatedly follow up to ensure the work was being done. I dropped the truck off with a full tank of diesel, and when I picked it up, it was below three-quarters despite being told it would be topped off. When I asked for details about the repairs, I was told they did not have clear information on what work had been performed and could not provide documentation. I was also told I would receive a follow-up the next day, which never happened. Even after the alignment, the truck still pulls slightly to the right, raising concerns about whether the issue was fully resolved. I will say Mr. Carlos did honor his commitments

The best car buying experience I’ve had in a while. I really appreciate the customer service, environment and experience. The staff answered all my questions and made my experience smooth. I’m a happy customer!

Quick response