Kia dealerships near me (Crofton, MD)

It was not clear that I was talking with an AI agent for 2 days prior to my visit. When I arrived at the dealership I asked for "Lisa" - the person who I had been communicating with and scheduled my visit. At no point was I informed that I was meeting with someone else. When I asked for her upon arriving, the first associate laughed and misleadingly said "Lisa is working remotely today". Seeing that I was confused a second salesperson let me know she's just AI. He also said they avoid being transparent about that so that is why his colleague said she's "working remotely". The one salesperson was rude and just said "well all of the dealerships are doing that now".... That's not good customer service and enough to frustrate any customer. The guy came off condescending at times and had an a little bit of an attitude. He, in so many words said he won't be there much longer so I guess he didn't care to put in much effort. Basically, I won't be returning or recommending this dealership.

Good talk

Seamless transaction. Alex and Carlos was very helpful and pleasant to deal with.

They provided all the info we needed in order to make an informed decision on the vehicle we’d eventually choose. They were great.

a blizzard of confusing emails from different people making contradictory statements and an attempt to upsell me on something more expensive

Staff was very nice. Car was inside and pulled out for me to see. Made an offer but did not purchase.

Good service

The dealership is very dysfunctional. They tried to change the price of the car to a higher amount when I started the purchase process. I luckily had proof of the lower price to force them to honor the original price. The finance department was a joke as well trying to sneak in up charge items when I was signing the deal. I asked them to have the deal ready for me to sign when I came in and they did nothing even though I can submitted credit application and was pre approved and fully approved by several banks and credit unions. This dealership is not recommended if you are a no nonsense shopper with excellent credit. The only reason I put up with the BS is because they mistakenly listed the car for $3,500 below market value. I would not recommend this dealership to anyone and I will never go there again even if they make another mistake pricing a used car.

great

Excellent customer service. Knowledgeable sales people. Ourisman KIA of Bethesda is top shelf !!