Honda Dealers Indianapolis, IN

"I filled out an online contact request and a representative called me by 9:30 that same morning. I purchased the car without seeing it in person. Their representative sent me a video of the car and made an accurate description to my specific questions. When they delivered the car it was exactly as they represented it to me. I feel like I got a fair price and a good, clean used vehicle. "

"Wanted to sell car fast , looked at miles on odometer only without checking book value of my trade in , ran numbers through the bank without discussing them with me first ,"

"The car offered had an obvious problem--spongy brakes, loud noise in the right front, and they offered a really poor trade in amount on a car that had no issues. Would not deal with them again. First sales person I dealt with was nice, and reasonable. Sales manager did not make a good impression on me at all."

"Spent a week trying to actually see the car. He let me drive am hour to his dealership, then when I'm five minutes away he decided the car wasn't ready to show. A week later he contacted me again wanting to know if I was still interested in the car. I contacted the manager through email. No one even seemed concerned with my dissatisfaction. "

"My problems with this dealership were primarily an issue with their handling of internet sales. I got repetitive contacts from robo-reply asking for best way to contact me but never answered my initial questions in the initial inquiry. I was in regular email and phone contact with a salesperson.who tried to be helpful but was off-site for training for 2 days during a time we had set up appt. but I was unable to verify that the car was still there and therefore never made the trip up to see it. I ended up buying the same year Element from another dealer 250 miles further away because their better follow-up."