Tom Wood Honda

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Certified Used Dealer, Internet Certified, Customer Appreciation Days

5920 South Scatterfield Road
Anderson, IN 46013

Sales: (765) 642-9991

Service: (877) 871-7016

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 5, 2017
Cancelled after seeing damage on car. Put 4000.00 down after 2 weeks i still dont have my money back in my account. Now they are telling me i have to drive an hour there and hour home so they can swipe my card. Most companys i know can reverse charges. Not sure what their issue is, but i will not be shpping that dealership again.
2 of 2 people found this review helpful.
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Feb 28, 2017
Robert Spencer was very persistent, thorough and found the exact vehicle perfect for my needs and budget!
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Response from Tom Wood Honda:

That's great to hear, Trisha! We're glad to hear that you enjoyed working with Robert!
Dec 29, 2016
the dealer did respond quickly with the questions we had
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Response from Tom Wood Honda:

We're so glad to hear that! Thanks for sharing!
Dec 27, 2016
They did contact me back and responded to my inquiry
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Response from Tom Wood Honda:

That's great to hear, Mark!
Dec 19, 2016
Great
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Response from Tom Wood Honda:

Thanks, Corey!
Nov 2, 2016
We e-mailed back and forth for a few days. I made an appointment to check out the car on Saturday at 2 pm as I live over an hour away. They sold it the night before and no one bothered to contact me. Needless to say I was upset.
2 of 2 people found this review helpful.
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Response from Tom Wood Honda:

We apologize for our lack of communication, Sara. One of our responsibilities is to keep our customers informed, and we did not follow through in your case. Please know that we will use your feedback to remind our staff of the importance of clear and timely communication and we will work to ensure that this doesn't happen again. We appreciate you bringing this to our attention, and once again- our apologies.
Oct 25, 2016
Have been very good to work with.
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Response from Tom Wood Honda:

Thank you very much, Karol!
Sep 20, 2016
I filled out an online contact request and a representative called me by 9:30 that same morning. I purchased the car without seeing it in person. Their representative sent me a video of the car and made an accurate description to my specific questions. When they delivered the car it was exactly as they represented it to me. I feel like I got a fair price and a good, clean used vehicle.
2 of 2 people found this review helpful.
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Response from Tom Wood Honda:

That's great to hear, Mike! We're glad we were able to make the process so seamless for you, and we hope you enjoy your new vehicle!
Aug 12, 2016
Great!
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Response from Tom Wood Honda:

Thanks, Mike!
Aug 10, 2016
Fast response. Just didn't have the exact option I was looking for.
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Response from Tom Wood Honda:

Thanks for sharing, Tom. We're sorry we didn't have what you were looking for, but if there is anything we can do for you in the future please just let us know!
Jul 7, 2016
Timely response and great prices
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Response from Tom Wood Honda:

Thanks so much, Bob!
Jun 1, 2016
Poor salesmanship! Will not negotiate on any vehicle price.
1 of 1 people found this review helpful.
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Response from Tom Wood Honda:

We want to extend our apologies for any negative experience you might have had with us, Brittany. We pride ourselves on our guest service and work to provide complete transparency in all aspects of our interactions with our guests, including vehicle pricing. The internet has allowed us to present a highly competitive price up front, something we have found our customers appreciate.  

Zach McVicker, our General Sales Manager, would like to speak with you personally regarding your visit with us. He is available at your convenience via phone at 765-642-9991 or via email at zach_mcvicker@tomwoo
 More ...
Apr 13, 2016
They responded the following day and continue to follow up.
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Response from Tom Wood Honda:

That's great to hear, Cindy. Thanks!
Mar 31, 2016
Didn't go with this one, I didn't want them to check my credit again as I had it checked at another TOM WOOD
1 of 1 people found this review helpful.
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Response from Tom Wood Honda:

We're sorry to hear that you chose to go in another direction, Lena. While all of our dealerships are a part of the Tom Wood Group, each is a completely separate entity and that's why we were required to check your credit again. We do hope that if you're in the market for a vehicle in the future, you'll come see us first!
Dec 27, 2015
Timely response, polite and very business like.
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Oct 5, 2015
Online salesman was great....but got the run around from the management and f&I department. Only got one key....they could have thrown one in. Vehicle is great so far...happy with our purchase.
1 of 1 people found this review helpful.
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Aug 30, 2015
Chris_in_CIN
Dealer never responded to Inquiry through car Guru and, when called, said they would not honor the vehicle price shown on Car Guru.
1 of 1 people found this review helpful.
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Read 5 old reviews
Jul 7, 2015
im in the market for a use ford fusion n zacklogan was very helpful n know product knowledge thaxs zack hope to seeya soon.
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Jun 24, 2015
Great Service
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Dec 26, 2014
Repeatedly calling me despite my lack of answering.
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Apr 11, 2014
A great experience with Tom Wood Honda. They did a great job of keeping in contact with us through the sales process and stood behind everything they said they would. I have purchased about 10 vehicles in the past 25 years, and can say this was definitely the most positive experience I have ever had at a dealership. Highly recommended.
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Feb 24, 2014
excellent communication
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