Tom Wood Nissan

4150 E 96th ST
Indianapolis, IN 46240

Sales: (317) 576-3354

Service: (855) 523-5974

Today 9:00 AM - 6:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 15, 2018
Very attentive customer service
Is this review helpful? Yes | No
Nov 8, 2017
John, I spoke to several sales managers, and salesman about this vehicle. I was told numerous times that this car couldnt be sold due to a lean on the vehicle. Yet they call me back several hours later to tell me it sold after telling me it couldn't be sold due to a child support lean on the vehicle . I would consider this dealership to be extremely dishonest.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan
Oct 30, 2017
Very good dealer very responsive
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 29, 2017
87mbrad
Followed up quickly. Thanks
Is this review helpful? Yes | No
Sep 22, 2017
Tjjson
Always cutting deals
Is this review helpful? Yes | No
Sep 13, 2017
ldean73
They were great but I could not make it to see the Jeep! But they were great!
Is this review helpful? Yes | No
Aug 30, 2017
Responded quickly
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 11, 2017
Car was nice, Staff was friendly. Finance department was a bit under par. Two other dealers found me great rates. I ended up buying a used leaf for 5% interest. I think Tom Wood needs to rethink some of their supporting Banks. They were trying to sell me on a car at over 14% interest.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Tom Wood Nissan:

I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan
Apr 15, 2017
GuruZVL8
worst dealer ever give one price then jack up the price after deal is struck and deposit is given
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Tom Wood Nissan:

I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan
Apr 1, 2017
Musicman23
Dealer responded and was not overly pushy comparatively speaking. I bought a 2013 Altima 2.5 S with low miles. It was a good experience.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

That's great to hear! We hope you enjoy your new-to-you Altima!
Mar 31, 2017
I received emails from them, but they didn't directly answer my question I had.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

We appreciate your feedback, Adam. Making sure our guests have all the information that they need is important to us, and we will remind our staff of that.
Mar 30, 2017
I ended up not buying a car here but the sales team were great. I would definitely recommend these guys. Low pressure the whole time and very accommodating. They got in contact with me quickly and responded to email pretty much in the same day.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

We're glad we were able to provide you with the information you needed to make your best decision, Bjorn! Thank you for sharing!
Feb 28, 2017
deanmilburn
Nice dealership, and John was a great sales guy. Only real problem was the quote put in front of me. Doc fee way to high, and unecessary add ons. Heard they got what they were asking for the car later the same day. More power to them I guess.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Tom Wood Nissan:

We're sorry that we weren't able to come to terms, Dean, but we do appreciate you taking the time to share your feedback!
Jan 21, 2017
Answered my questions quickly and was friendky
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

That's great to hear, Annie! Thanks for sharing!
Aug 24, 2016
While I did not end up purchasing a vehicle from Tom Wood Nissan, Scott Sumner was extremely communicative, and great throughout the process. I would definitely contact them again regarding a purchase.
Is this review helpful? Yes | No
Jul 30, 2016
Dealership contacted me within 5 minutes of my inquiry. Was assured that the vehicle had been cleaned and detailed to perfection. When I arrived (after 2.5 hr drive) I looked inside the vehicle. Definitely had not been detailed! Then, I opened the hood; Wow, the engine compartment was filled with dried leaves! Veh had not been serviced by dealership, so I am sure that they did not check fluids and such. Once I was able to see past the negatives, still made a fairly good deal on the vehicle. Waited about an hour for the veh to be cleaned up. Sure the salesman was a little embarrassed.......maybe for a second or so.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan
Jun 24, 2016
Poor communication, tried to work a deal at a higher price than advertised. Told me lower priced vehicles were only available to businesses.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

Jim,
We are very sorry that the communication was poor.  We have taken your comments to heart and have brought up your concerns.  Unfortunately with Commercial Vehicles there are rebates and incentives that are only available to those with LLC's and businesses.  I do apologize that you seem to have a bad interaction with us and it is reviews like these that we take to heart in order to provide a better customer interaction.
Jun 21, 2016
A great experience, friendly environment and the people were very helpful.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

Thank you for your kind words Barbara! Glad we could help.
Jun 10, 2016
Dsmith73
Even though it resulted in me purchasing elsewhere, this dealer was very open and honest about the condition of the car. Jacob and Scott will definitely see me again, when I'm back in the market.
Is this review helpful? Yes | No

Response from Tom Wood Nissan:

Thank you for the kinda words.  We would love to help you next time!
Mar 18, 2016
Good
Is this review helpful? Yes | No
Feb 19, 2016
They were absolutely awesome. I cannot say enough good things!
Is this review helpful? Yes | No
Read 11 old reviews
Aug 6, 2015
Info was good once it arrived. Had to send a msg. to dealer as to why 'no response'. Dealer answered that computer system had been down---that is understandable..
Is this review helpful? Yes | No
Jun 24, 2015
Great Service
Is this review helpful? Yes | No
Nov 23, 2014
Willing to work with you. Timely.
Is this review helpful? Yes | No
Feb 5, 2014
The vehicle advertised had been sold for over a month but was still listed.
Is this review helpful? Yes | No
Dec 19, 2013
I would HIGHLY suggest NOT going to Tom Wood Nissan. Their internet sales person Mike, was not forthcoming about imperfections with the vehicle and they were hidden during inspection (30 dings on back of tailgate, shown in a dark service area at night, with the tailgate up against the wall). GM did take vehicle to repaint, however, I had to drive 2 hours to drop off and pick up. Also after only having the vehicle for 1 month, the check engine light is on (a valve in the gas tank keeps tank open when it should open and close with fillups) and tires were worn very unevenly (we were told tires had limited miles on them). This was supposed to be a certified pre-owned vehicle and is not holding up to expectations.
Is this review helpful? Yes | No
Jul 17, 2013
All the people I seen or talked to were super nice and helpful. Couldn't be happier with my new Bumble Bee!
Is this review helpful? Yes | No
Jun 24, 2013
Marc and Suzy were amazing!!
Is this review helpful? Yes | No
May 20, 2013
Very friendly and helpful... Just say I drove off with a new car
Is this review helpful? Yes | No
Sep 21, 2012
billjudy1
They did call, but never connected.
Is this review helpful? Yes | No
Mar 20, 2012
Sorry we couldn't have made a deal. Thanks anyhow!
Is this review helpful? Yes | No
Feb 2, 2012
We were very pleased with the dealer and the price too. It was the color of the vehicle that I did not like. We purchased our Toyota Sienna from another dealer.
Is this review helpful? Yes | No

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