Dealerships near me (Hampton, VA)

The sales rep David G. at Auto Haus Yorktown was very responsive and made the process of purchasing the car from 3 hours out of town very easy.  He moved quickly to ensure the car was available and reserved for me.   David also help me find two reputable 3rd party garages to perform a pre-purchase inspection (PPI) and allowed for an extended test drive once I came into town.  The dealership had already made arrangements to re-paint the cosmetic findings on the rims & front underbody from the PPI before the PPI.  He also helped me to arrange for car delivery after re-paint work is completed.    The asking price was fair for this extremely well maintained, low mileage, one owner rare trim level car.  The atmosphere in the dealership was low pressure and pleasant.  I look for to doing business with Auto Haus Yorktown in the future.

The young man who helped me was kind and helpful. I 5old him the price I was looking at spending on a vehicle. He went and talked to the finance department. After some time he came back, with a much higher price for the vehicle, with a bunch of additional fees. I was interested in paying cash, however if I paid cash they were charging me an additional $1000, to pay cash! Let the price as it was. Tried to sell me some kind of additional coverage. The vehicle was priced at $25,995k and when they came back to me the price was a little less then $30k. I was disappointed, I was ready to paid cash for that vehicle.

I scheduled an appointment to test drive a vehicle. When I arrived the front tire was flat, and the manager claimed to have no recollection that the vehicle wasn't drivable. I asked if the tire could be repaired so that I can test drive it. I was told there's no telling when it will get fixed because there are no mechanics on site, and the vehicle will have to be towed to get the tire repaired. I left my information to receive a call once it was fixed. An hour after I arrived home, I received a notification that the vehicle was sold.

Professional experience dealing with dealership

They were curious and nice I think they should have inspected the the car more before showing it

Just excellent

Sherry and Kelly were great, even let me take both vehicles to switch things out of my old work truck. Super nice, got a great deal on my truck, and very happy!

The staff was very helpful and cooperative.

My salesman, Shawn, was excellent. He answered all my questions and made the car-buying process painless. I would recommend The Car Exchange to anyone who is looking for a great used car.

Very responsive and easy to work with.