GMC dealerships near me (Louisville, OH)

My wife purchased me a birthday present after a year of searching. They had the car we desired! 2011 grand sport manual coupe. Listed on 3/11. We called and made a contract the same day. Car was not ready to go while pictures showed it in the showroom. Steering rack needed to be replaced. We kept calling, got a different date for parts daily from salesman. Finally got service to call us, stated , 7 days for parts to come in. On Friday, 3/20 they arrived, we told them, time was of the essence. Service put everything ahead out this car. As it finally got on the lift, Thursday afternoon, we figured it would be ready Friday with text communication. Nope, incompetence laid in, we signed for a car with finance as they wanted a “kick back” rather than cash. It would be ready Monday. I would like them to purchase a car site unseen, wait 21 days and see what feelings they have. I hope this dealership comments back, I have text proof that I wanted to buy more than they wanted to sell.

I was approved to purchase a 2025 Denali. I could not make it until Saturday morning to pick the truck up. He stated that was fine and that he would see me Saturday. As I was getting ready to leave I received a text stating they sold the vehicle, but had a different one I could purchase. The dealership is two hours a way. If I wanted a different one, I would have purchased one where I live. Which I ended up doing, but was so disappointed at their professionalism.

It takes a long time for them to get back to you after you have asked a question.

Punctual nice knowedgable

Seeing and driving the car was delayed for (4) days while car was being "detailed" before showing. Checked the day of my visit since Cochran GMC Buick is in Boardman OH and I am in Massillon OH. The car was sold by a manager per the agent that set up my appointment. Will never deal with outfit again, period!

I didn’t end up getting the jeep I wanted but they were able to get me into another vehicle that I liked

Overall a good experience. Worked a great deal with the salesman, only for another guy to lower my trade value at the end of negotiations . was not happy about that . It was kind of backwards as in my past vehicle dealings. it’s like being sucked in to keep you there longer , then right before you do the deal , they lower your trade value from what you were told .

Prompt reply to my questions. Brief and to the point