Lavery Automotive Sales & Service

Very prompt in proving info asked for.

Fast response

Excellent

Quick to respond, did not end up buying, but sales manager was very quick to respond with a few options and great details of what they had in stock!

Quick response

Fantastic Dealership, Fantastic Deal. They let me take the vehicle home for a day before I purchased it. I bought the AWD Model for less than advertised price.

I was contacted via email by three different people (Kristn, Leah and Mark) on multiple occasions and on the phone--very attentive in that way. We were very interested in purchasing the vehicle so much so we completed the loan application before even going to the dealership to see and drive the car first hand and received our loan approval the same day. We initially asked for quotes without no money down, which we received but after further thought we decided to negotiate with a down payment as it wasn't financially responsible to pay over $600 per month for a car and we decided to take the hour or so drive. Once there Terry the salesman that helped us was great and very knowledgeable. Before we knew it papers were being completed and signed, OnStar being set up, keys given to us all the while my husband and I looking at each other like what's going because we hadn't discussed financing/payment options with anyone. We asked on a few occasions who would we be speaking to regarding the financing and was told someone would be with us. We finally met with a lady after regarding the financing after everyone else had left for the day with the exception of Terry. However, there wasn't any negotiation or consideration to look at my husband's corporate new/used purchase benefit to see if it could be used to possibly offset the price and so we left without the vehicle. We did feel bad for Terry and all the time he'd spent with us. In my written review I give 5 stars for the customer service due to the internet sale representatives and Terry for being so attentive and one star (because that's the lowest rating) for not even considering negotiating in any way, creative or otherwise.

Jim Wolfe was a great salesman and I wish I could have done further business with him. Even though I didn't buy a car from him this time doesn't mean I won't look to him in the future.

Yes, very proactive about contacting me

The salesperson came up with far more information than I expected on the vehicle. The exterior and interior color schemes are not to my liking or I would have pursued serious negotiations with them.

dealer did reespond but no follow up after I explained that I ive 120 miles away and was interested in a specific aurtomobile that was no longer avaialble--- no follow up since

contacted me within 24 hours, ready to answer any questions I might have.

I almost bought from them. They were very straight up, but I bought close to home.

Can't get together on price. Otherwise, ok experience.

Very responsive and friendly. Great price for the car, so it sold quickly. Too bad for me, however my experinice was very good.

just fine

I found my vette at Lavery and in the process of purchasing it. I love the dealership and plan to do business with them. I like the way they are organized

Great salesperson

Pleasant and Mark was easy to work with.

Good response.

very good

Purchased this car from them. They were great to deal with didn't play any games and there was one error on the documents that we signed for the car. But upon coming back in to sign the corrected document they did not make me wait very long at all.

Very helpful, nice people.

They Responded Quickly W/The Info I Requested. However The Price & Mileage Were Higher Than I Expected??

Car that they advertised wasn't even there. Then they tried to sell me something else.

They contacted me quickly and told me what the vehicle was used for. She told me there were no back seat in the vehicle before wasting my time & I appreciate that!

Good experience. Sales lady answered my Questions and listened to what I said.

they had listed as "clean title" we went back and forth on price, finally we settled on price and I was ready to go buy and they tell me it has a "branded Title" LEMON , the car is branded a lemon? thanks for wasting my time and telling me at the last minute!

Great comunication

Bought the car

nice great reponse

Great experience! Mark Eberling is a great person to work with!

Very responsive and helpful

Quick to respond and follow up! Very friendly and helpful.

Contaxted me innediately, great sales people.

They contacted me right away

A solid response, unfortunately the vehicle has an ugly history report so I wasn't interested in it further. However, the dealership was very upfront and honest. I would work with them again without question.

good

They were very helpful

friendly e mailed quick back to me but the truck was all ready sold .still keeping in touch

The sales staff were very nice and efficient. I was able to have my vehicle of choice taking to the service shop that I'm comfortable with for a pre-purchase analysis. Amy was great, she went through every in good detail. Hats offs to the Lavery bunch ! Thanks

Great

excellent dealership. Took less than an a hour to get out the door in my car

I really like Sarah! She makes talking about cars feel less intimidating!

Overall good experience.

We were in touch through emails and phone calls. The price for their car was too high for the condition it was in.

Dealer responded with info

great

Contacted me in a timely manner.

Responds well to inquiries

Vehicle was gone to auction. Then told me it sold at auction. Pics are not actual vehicles sooo not helpful

Very good

Nice place. The people were all nice. I think they were fair.

No follow through on my request for info on Lemon Law return car. I was ready to buy but wanted to see any WRITTEN reassurance GM would warranty the $72k Lemon Law car. After several contacts they just faded away. Guess that was too difficult for them.

Very friendly

Never contacted them. But the pictures were nice.

Very nice to deal with

Excellent

Good service.

Car was already sold but the dealer followed up with other potential options....wasn't what I was looking for but I appreciated their follow up.

Quick response.

They provided very timely and thorough information.

dealer responded. car already sold

Excellent

I was looking for a lower mileage jeep,found this one at a Lavery,contacted the dealer and was later contacted and told the vehicle had been sold. It saved me a trip of at least 1 and a half hours.very courteous.I since found a vehicle,but will contact them again when I need a new car

Dealer did not disclose paint and body damage to their vehicle after having given me an extremely low trade-in amount on mine. I found out by having local acquaintances inspect the vehicle for me. Buyer beware.

My experience with Lavery was great, didn't pressure me and everyone treated me great. Great staff and customer service!

This has been the best car experience I've ever had.

I felt they could have worked on the price better.

The salesperson, Craig, was nice. But his sales manager was not and was not interested in negotiating or providing great customer service. It it doubtful I will buy a car there ever again.

Unfortunately the was sold that night

I would rate 0 if possible. A trip to the dealership more than a week ago at which time we were told it was in transit and would be at the dealership in about 2 days. The following day, received a message that in fact, the vehicle was being used as a courtesy vehicle with no known date of availability for sale. We were welcomed to come to the dearlership again to look for something else and advised that this particular vehicle's availability was unknown. Continuing this advertisement on your website would seem to be somewhat disingenuous, would it not?

exceptionally great

Great to work with.

The buying experience was good. It took a little longer to get the vehicle to my door than I had anticipated. The only thing that did not go as it should was that they ran the wrong financing option , from Road Loans through and I was hit with a little higher interest rate than the option I had chosen. Rather than have to redo the financing, I chose to let the deal go as it was, because my wife was using a rental, and I would re-finance the vehicle after we got the car in our possession. Other than this little mistake, I was satisfied..

They were great i had to drive 3 hours to go look at the truck, and when i got there it was ready to go with gas. Finished all the paper work, on the truck and was out in a hour , GREAT JOB!!!!

I met Amy at Lavery Chev. and was told the car I hoped to see had been sold the previous day. We were in Alliance for other reasons and just dropped in. Amy was very courteous and took down the details of what we want to find. No bad vibes in this. We did get e-mail response the next day after the visit.

Would have been 5 stars but I needed to make the 100 mile trip twice to make the buy. Otherwise, great car and great salesperson Mark! Thank you.

Friendly staff. Stereotypical old school haggling and lowballing tactics. My reacquired Volt was handed to me with quarter tank of gas and no charged electric system. "We don't (full tank, charged electric system) do that for used cars."

as far as car buying goes ,it was'nt to painful.courteous and professional. only gripe it took too long to prep/detail the car after the sale.

best customer service ever! Drove 2 hours to get there and would do it all over again! Dave Sherman Internet manager set everything up over phone, when we arrived everything was ready to go! Travis and Dave helped us there and got a great deal! Everyone was so friendly and the car is awesome! Highly recommended!!!

Great costumer service. Salesman continued to follow up, as they should, but was very respectful of my time.

Missy was helpful from beginning to end!

Mark Brigham is awesome to work with.he has gone way out his way to meet all of our needs.

Fallowed up and was willing to fallow through.

Polite, helpful and friendly.

The internet sales staff at Lavery Chevrolet is quite helpful and very friendly. They were very knowledgeable about vehicles that might fit my needs and they had an inventory of cars available that were good ones to consider. It was an excellent experience working with them.

good dealer called and kept me informed

very nice experience, treated very well.

Not a good experience with this dealer. Car I was interested in was sold before I could get there (same Day). Hardline on pricing , would not move on their price or my trade -in.

I purchased a 2007 Chevy 2500 HD from this dealer who assured me of their familiarity with internet purchases and all of the logistics that go along with them. Prior to purchasing the vehicle I paid $850 dollars to have the truck shipped around 12/28/2011. It is now 1/19/2011 and they called to inform me that the vehicle has been loaded for transport in OHIO and will delivered to Dallas, TX by monday 1/23/2012. They also informed me that because the truck has been sitting at the dealership for so long the battery went dead and wouldnt start so they had to jump the vehicle to get it loaded. I have been sitting around waiting for a confirmation from their "trusted shipping company" since they called on 1/5/2012 to tell us that they had received the paperwork and that they usually pick the vehicle up in a period of 7-10 days. They did not. After repeated phone calls to both the salesman and the shipping company I finally called the manager of the dealership who then located another shipping company and within an hour had confirmation that the truck would be shipped the next day (today 1/19/2012). I had to pay an extra $50 dollars for this service to "sweeten the pot" as it was referred to. Very poor service very poor communication.