Dealerships near me (Fox River Grove, IL)

I recently engaged with this dealership through their online sales process and was disappointed by the overall lack of communication and clarity regarding financing. The sales staff did not adequately explain the steps required to secure financing or clarify that the buyer would need to independently contact lenders to obtain funding. There was an assumption that I already understood the full process, and no proactive follow-up was provided by the salesperson after our initial text-based agreement. Within 24 hours, I reached out to inquire about next steps and what actions were needed on my end—only to learn that the vehicle had already been sold to another buyer. While no financial harm resulted from this experience, it left a negative impression of how the dealership handles online inquiries and customer expectations. Clearer guidance and better follow-through would greatly improve the process for future buyers. I hope this feedback helps the team refine their communication practices

Excellent customer service

Bought this vehicle already having issues in 2 weeks but the dealership experience was great

They reply instantly

Very Good

Fox Valley knew how far we drove to be there, and was very helpful and informative and had the truck ready for viewing and test drive. Our salesman Andrew was very nice and had the Carfax and maintenance records already printed out. They were very transparent about the truck. We were very happy with our experience at Fox Valley. We hope other people have had the same treatment.

Overall sales personnel were very responsive! I offered them my buy price which was reasonable but the salesman said since they work on such small margins he couldn’t honor it. I followed up with him on an email substantiating how my offer price was fair (of course they could have put themselves into the vehicle cost WAY OVER average wholesale which I wouldn’t know) but couldn’t justify paying their price even though I really liked the car. To my surprise the next day Alex (sales manager) called me to see if “we” could put a deal together!?! This is the SILLY GAMESMANSHIP that drives shoppers NUTS! IF he was serious all he had to do was call me back and either sell it for my offer price OR say he could sell it for $xxxx less! Needless to say I didn’t call him back…