Dealerships near me (Forest Park, IL)

Very bad customer service. And management is horrible. Tell you one thing than come back and say another. Do not truest these guys

Ted kept well informed

Salesman Rodney is a great guy and he is a very good and trustworthy person he is very detailed and knowledgeable about all the things that I need to know about this vehicle on my search Thank you so much Rodney I appreciate you

Finance team is less than adequate. Didn't listen to instructions and sent app EVERYWHERE. Avoid at all costs and shop elsewhere. Lazy, incompetent, and ineffective.

Quality Service

They contacted me. We talked over the phone and I rarely trying to get this vehicle in. They’re waiting on me.

Boss man was awesome and understanding, and the sales representative JD was a great salesman and very personable, I was satisfied enough to continue doing business with them in the future.

Visited the store and test drove the vehicle. Negotiated a mutually acceptable price and have an appointment to complete the transaction. Forget what I wrote about. Contacted the dealership that a possible issue came up and I might not be able to complete the transaction today. I would like to provide a credit card to provide a non-refundable deposit on the vehicle to continue to hold it. I was then informed that the car has been sold to another customer. NEVER HAPPENED BEFORE... WORST DEALERSHIP EVER!!! RUN, RUN FAR AWAY FROM THEM. System won't allow me to change the star rating... ZERO STARS!!!!!!

Without saying too much, I am dissatisfied with the customer service. The service started out great with helpful information and clear guidance, but then it fell off the rails from there!! I was never contacted after my finance application on the vehicle that I was interested in, and when I called to get the next steps of the process, I was never able to get any one or any help. Then over a 2 day span of me calling and texting the dealership’s number, I was promised someone would finally reach out to me on behalf of the vehicle I was trying to finance. At the dealership no one reached back out and when I checked on the vehicle again it was sold.