Ford dealerships near me (Rochester, NY)

I had no issues with the salesperson and he kept in contact with me

To be fair in my assesment and evaluation, my desire for pursuing the 2022 Lariat had waned after further consideration. Although the West Herr sales rep. made a call and we conversed a bit my preferences had changed on the year and mileage. The lack of further dialog from the sales rep lead me to believe their interst in helping me to find the right Maverick was somewhat lacking. I intend to continue my search and will consider future interactions with West Herr.

Typical out of step dealer still operating before the internet. Asked a simple question and was provided a template email response that said nothing. I was interested in this truck, but based on the dealers response its not worth the time and effort.

Everything went smooth from first step to delivery. Made the process fast and made sure everything was to my liking before letting me leave the lot. Even set up all the tech for me with my phone.

Everything was fast and easy. There is a problem with the vehicle but they said they will make it right.

Absolutely a waste of time dealing with Maguire Ford. Reached out multiple times inquiring about a new vehicle for sale. Spoke with 2 different sales reps over a 4 day period, neither rep would provide me with the information requested, "I'm working on it and will get right back to you", zero follow thru and zero call backs. Finally called again and got a helpful rep who looked for the vehicle and called promptly back to let me the know the vehicle just sold. Thankfully I didn't waste my time and drive down there. Unprofessional and zero customer service from the sales department. Shop elsewhere.