Dealerships near me (Clarence, NY)

They contacted me promptly. However when I made arrangements for the test drive, when I drove out for the test drive they had the wrong vehicle there for me. The vehicle i was interested in was not on the property & the person working there had no info as to when it would be available. Furthermore, the person who contacted me via text was not the person who was at the dealer. The person texting suggested I re-contact the person at the dealership who previously didn't know when the vehicle would be back, to find out when the vehicle would be back & suggest another time to try to do the test drive. I the person texting me, was ENTIRELY unaware that I had i deed shown up for the test drive. Nor did the texting person know that the wrong vehicle had been brought out for me to test drive nor when the vehicle I expressed interest in would be avail. I said these were red flags & I'd pass on the vehicle. Several days later I was contacted via email asking if I was still interested.

TRUCK I was interested in was sold, but they got back to me with another one a few days later it was exactly what I was looking for except the miles were a little high and I found something else

Really easy to work with and grey experience as a first time car buyer

To be fair in my assesment and evaluation, my desire for pursuing the 2022 Lariat had waned after further consideration. Although the West Herr sales rep. made a call and we conversed a bit my preferences had changed on the year and mileage. The lack of further dialog from the sales rep lead me to believe their interst in helping me to find the right Maverick was somewhat lacking. I intend to continue my search and will consider future interactions with West Herr.

Very friendly and professional

I texted with someone at the call center who set up an appointment to see the car I was interested in. When I arrived at the dealership the car had already been sold and they confirmed that they had told the woman whom I was texting with that it was sold. She still went ahead and set up the appointment. Very frustrating. 2 stars because the man at the dealership was still great and very apologetic, but I will avoid West Herr dealerships because of this experience.

Fine they answered my question