Cadillac Dealers Hartford, CT

" Even though I didn't buy a car they were very professional and courteous "

"This was the sixth vehicle my company has bought from this dealership. They have always been very courteous and helpful."

"good follow up, quick to answer questions. I did not purchase a car from them because they didn't have the exact model that I wanted."

"Great so far!"

"To be honest I was somewhat disappointed with the vehicle for the following reasons. My thoughts would be that if your dealership is trying to sell a car it should be clean. I did not find this car to be ready to sell. The car had cigarette burns, the carpet was not clean. It had dirty spots which should have been cleaned out. I do understand that all these little details can be resolved but they should be done prior to someone seeing the vehicle. The car had some hesitation when when I accelerated. Not sure what the problem is with that. Our salesman was very attentive and kind. It had nothing to do with him. I understand the outside of the car was covered in pollen. I did not have any issues with that. It's totally understandable. I hope this helps in future car sales. I by no means am bashing your dealership but find it important for you to be made aware of "

"Helpful and courteous "

"I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still no pictures , so I decided to invest my time on a Saturday and drove over an hour to see the vehicle. I arrived at the dealership, drove the lot, and reached out to one passing by salesman and asked the location of this used vehicle , who in turn replied laughingly ,"it's here somewhere" as he proceeded to continue on his way and headed inside, ... so much for his help. I continued to drive around, and returned to the sales dept. and again inquired about this vehicles location ,I gave a different salesman the stock number and he took the info and went inside for 10 min or so, then returned to inform me that this vehicle was in the body shop having the tailgate repaired , and suggested I could try to look through the window but I likely wouldn't see it as it was covered in plastic to protect from paint overspray , and it wouldn't be ready until Mon or Tues. I left after driving that far not even given the opportunity to "see"it. Now nearly t a week later I see they have put photos online of said vehicle, but they also INCREASED the original price !! I inquired through chat as to why this was higher now, and was told it had been priced prematurely and has now completed the reconditioning process, and has a higher price I don't know how dealerships operate but this scenario seems pretty sketchy and I would caution anyone who does business with them, luckily it wont be me."