Buick Dealers San Jose, CA

"First of all it's not even the vehicle above it was a 2015 Cadillac Escalade ESV. Dealer told me the car is in excellent condition and everything. Didn't offer any discount no problem I was ready to buy it still. Drove 3 hours to the dealership turns out the condition of the vehicle is literally crap. It had gum on one of the seats had a burned mark on the 3rd row seat very dirty inside. Said it was detailed, but that surely didn't seem like a true statement. The lift gate had extremely noticeable scuffs on the top that wouldn't go away unless u painted the entire lift gate. Very sad myself abt not buy the car, but I think I made a wise decision. The sales associate didn't even bother to help or say anything. Instead he just asked me whether I want it or not I said and h said okay And we left. "

"I had called to verify appointment and asked if car was still available. They said yes and to come and I will be helped. I show up asked for the salesman I was told to ask for and he said that he knew someone was coming in. Didn't know for what car though. He had a list of names of those who had appointments and name was not on it. I waited in the lobby for ten minutes. He returns and says that the car was sold the day before. SMH. I know that are no holds on vehicles but they should have known that the car was sold already. BTW I drove 2 hrs get see the car and all the that just to be stuck in traffic on the way back home. They said thanks for your understanding. All I understand is they need better communication in house. I won't go there​ again"

"Did not buy but very quick and respectful response "

"nice not pushy"

"politely persistent and professional, how ever once reading about the FIAT500 low score in dependability and customer satisfaction I was spooked away from the fiats on my 2nd day looking for a car. the low scores came from consumers so unfortunately, i did not give them a chance. A+ in responsive and informative. and available and inviting. "

"Asked for vehicle. Got a response back. Asked a particular question on it and never heard back. I would not recommend someone to ask online questions with this dealership. "