BMW dealerships near me (Allentown, PA)

Was scheduled to view two cars and called to confirm availability the morning of my appointment. After driving an hour to get to the dealership, the sales person I spoke with came out and let me know someone else would be out to help me. ten minutes later a different sales person comes and and tells me one of the two cars was sold, and the other "we wont go for a ride in" as it had mechanical issues with the steering shaft and it actually could not currently be driven or sold. Then we walked around the lot while he tried to find the car to at least show it to me. we finally found it in the back lot and he couldn't even get me in the car as the key battery was dead. Seriously disappointing experience.

Had a very good experience overall with this dealership, John O’Toole reached out very quickly when I inquired about the vehicle. he answered all my questions and followed up with financing options so that I could proceed with making a decision. I went to the dealership on Saturday, November 1, he was there to greet me for a test drive, and had arrangements to go over financing right away. Overall excellent service and experience.

Good people

Staff went above and beyond what was expected.

I submitted an online inquiry for an Audi Q8 and a sales rep (Romel) responded the same day, Saturday, Feb 14th. Initially the car was posted with no real pictures. I asked The rep Romel, on the phone, to send me pictures, he never did. Instead of sending me pictures, he sends me a car fax. I followed up on Wednesday, requesting an update and he informs me that the car was getting a safety check . I then followed up requesting a test drive on the vehicle, on Thursday, I received no response. I then called the dealership on Friday, requested a different rep, scheduled a test drive for 2:30 pm. The rep then tells me the car was sold at 1 pm that day. Terrible experience and waste of time.

The staff was absolutely fantastic. This was the simplest vehicle purchase I’ve ever done. I was worried that I would arrive at the dealership and things would be different from what we agreed to on the phone. I drove 5 hours to the dealership and everything was exactly what we agreed to. They were awesome. I will definitely be returning for my next purchase!!