M'Lady Nissan

Very Good

Eddie Coville & Ryan Humble really came through for us. I am not going to disclose the details of our transaction because no one would believe it and I don't want to put them on the spot. The price wasn't good - it was what I refer to as "best in the country." Ryan was totally unflappable and the selection was impressive. I highly recommend you call Eddie if you are shopping for a Nissan, and please use my name. I am sure I will be contacting them again in the near future if a friend in Chicagoland is interested in a Nissan vehicle.

They were quick to respond

Didnt get to deal with them. But they responded the same day.

Not very helpful, responsive or willing to help a customer check out used car that was two rows deep in lot on weekday evening. Salesperson not willing to move out other cars. Sad that they will not gain a customer here. Spoke with sales manager, and manager apologized, but damage done already.

Russ the manager was helpful. I am in Columbus OH and he the car is in Chicago IL so the deal didn't happen. Will to be flexible.

No knowledge of the car I wanted to purchase and the work that was done in the vehicle was backwards and question if a wheel bearing was going out with the inning and was told the snow tires were still on the vehicle. Incomitente and was felt rushed to make a deal just becuz it was end of the month and they wouldn't work with me on a deal and I had cash

Never went to the dealer but they would keep contacting me to see if they can be any help in my search

Good

Lot of hidden charges in addition to internet price , take the quote before u reach their showroom, marketing team and sales team bluffing the customers with low internet price, u will end up buying with highest price

They contacted me and answered my questions.

I contacted them about a used Nissan Rogue with a very specific set of features. Their internet team responded very quickly and professionally, however, the vehicle they sent me info on did not have the features I requested (and that they listed in the email). The online description of their vehicles' features are not always correct, providing misleading info to consumers and their in-house staff.

Even the general manager followed up until we were happy with the deal. They really want your business!

So far so good. They contacted me twice and they gonna continue. I got feeling they not gonna stop until we find good car and good price for me. I'm potential buyer and I'm interested for Nissan Rogue 2016.

Got a internet quote and the Price was exactly what it said! No added surprises and the people were great!

good service

I never had the chance to make the drive to meet Brett from M'Lady. However, via phone calls and emails - he was very polite and professional. He made ever effort to help.

Lots of contact but could never get a price over the phone or email. I refused to drive a hour away without knowing what it will cost.

We live 1.5 hours away from this dealer therefore we attempted to negotiate some terms via email/telephone in regards to our current lease before we drove all the way there. We wanted to ensure we wouldn't be wasting our time driving all the way there if they couldn't accommodate one of our needs. They refused to answer our questions and beat around the bush in regards to what we were looking for. Ultimately they were just trying to get us in the door. Our final email they didn't even respond to. Unprofessional to say the least.

I did purchase the auto. I am very pleased with the car and with the dealer, they were very informative and helpful.

fast response and true to price

M'Lady contacted me right away, however, the car I was interested was no longer available:(

Dealer tried to charge $300 for VIN etching without telling me. Claimed this is done to all their cars. This service costs $20 or less to perform. Still have not gotten my deposit back. DO NOT buy from this dealer!

Stopped in after talking to Gina over a few emails. Was looking at a 2014 Juke. I wanted to trade in my 2012 Chevy Sonic LTZ Package with a sunroof kbb.com had its trade-in value over $11k with 38k miles on it. They offered me $5,500 for the car. Not only this but the advertised price wasn't right. The Juke that was $16,307 was actually $18,995. They had claimed that the extra money is for being used and added fees. They wouldn't budge on the trade in offer nor would they even talk about taking off the added money to the final price. The salesman was nice and knowledgeable, but man I cant believe the low ball offer on the trade-in and them adding money to the final advertised price just to get people in the door! What a waste of time. The next day I went to a Nissan dealer in Evanston Illinois and they gave me a great deal on a 2013 Juke and also gave me over 10k for my trade in. I would never recommend my worst enemy to buy a car from here. Sleazy sale tactics and also laughable trade in offers. Please go some where else save a trip.

Didn't reply to request in timely manner. Had to ask for same info more than once.

My sales guy Brandon was awesome! The overall experience was great! But they made me pay an extra 1000 for advertisement fees for finding them online which is a total rip off. I shouldn't have to pay for your advertisement.

Very knowledgeable, very courteous

If I could rate this place a 0 I would. If Neil calls you from customer service don't believe a word he tells you! He is a sleazy, lying scumbag. I was interested in one of their used vehicles and was thinking of trading mine in...I spoke to Neil about what I was wanting to accomplish and he kept pushing me to come in. I told him that I didn't want to waste my time driving up there and back (3 hour trip without waiting from Chicago) and that I wanted him to do some research to confirm. I understood he couldn't guarantee the pricing for the trade in over the phone but based on what I was telling him to give me a good idea. He kept saying he could definitely make the deal happen for what I was wanting to accomplish. I called him several times before I came in including the day of my visit. I told him that I didn't want to waste my time and that I would be very upset if they couldn't accomplish the pricing that he told me. Well guess what happened? We were 10k off in pricing on what we had discussed. 10k! That's a little more than a few thousand based on this or that. They told me at the dealership that they could have relayed this to me over the phone. Neil was in the back and they apologized for his behavior as he was only working the phones from internet leads. Meanwhile they made me wait 2+ hours just to tell me the best pricing they could accomplish. Stay away from this dealership at all costs....100% completely unethical!

They respond right away,

The sales manager answered all of my questions and was very helpful and customer friendly.

Experience was ok

Great Dealership! I went it to look at the caliber and come out with a 2013 Nissan Sentra--no pressure, great customer service

Lots if emails and calls when I was really not interested.

Sales people are obnoxious like street bangers. Went to purchase a used car my neighbor traded in. They doubled what neighbor said they gave them, then tried to convince me otherwise. Knew they were known for this but still gave it a try. Would tell anyone to buy elsewhere where money would be better spent

I had a great experience with M'Lady and specifically Elaine Roberts. The car I wanted already sold before I could get there, but then she worked like crazy to find me an even better one at a great price. 5 stars for Elaine & John but M'Lady loses a star because the rest of the sales team are all your typical, pushy annoying used car salesmen. There were WAY too many of them, all standing around wearing ties in the parking lot as we drove up, and descended on us like locusts as we got out of the car. C'mon guys, give up the stereotype!

Definitely checks out from other dealers. Got a excellent car at reasonable price.

contracted me right away.

very bad customer service when dealing with issues that come up after they have your money

Very prompt in contacting me and providing the information I requested.

Good follow up; however, at first they were trying to push on me the overpriced listed price. Then they accepted my offer but it was too late because I had already purchased a car from other place.

Called back but didn't have what I wanted

great

the associate were helpful. The current construction made it awkward to move around the parking lot.

car was sold

Good guy bob to deal with.