Sterling McCall Acura Sugar Land

Great response!

Very quick to respond , just not very flexible on pricing.

We submitted all necessary paperwork; called them multiple times for updates and status info on the vehicle. We kept getting the run around and told someone will call us back. We submitted all check stubs and social security numbers and all sensitive documents with no communication from them.

They were very helpful and got me to test drive the same day I emailed about a vehicle. Although we disagreed on the price, this dealership was nice to deal with.

Great experience, they are as professional as it gets. Nico was a pleasure to work with on the sales side and Shawn was great on the finance side. Definitely recommend giving them your business.

Great

very professional

Horrible no responses after speaking with the sales person April I did a credit application no one called and said I was approved or denied so unprofessional thumbs down

Great, friendly people made my first time buying go great!

Very good

Good service provided

Wonderful people

Great customer service!! April was awesome!! Answered all my questions and made test driving easy. Jamar in finance was awesome as well!! Well recommend to everyone!!

Sales person Mr.Tran is Very Helpful. Sorry if I don’t make a purchase at this dealer since I found some car with lower miles with lower price and lower fee .. Thank you

Dealership was great. Pratik our salesman was courteous and made the process smooth and painless. would absolutely buy from him again

The sales person was very helpful and respectful. But the financial representative did not have any customer service. He didn't listen, nor did he care about me getting a lower APR. Good thing my banking rep helped me out. They were pretty unpatient with me.

They contacted me immediately after inquiring, unfortunately the car I wanted had been purchased the day before and they sent me a few similar car matches but I ended up purchasing at another dealer.

They contacted me and were very nice

they gave me all info as well as a current video of the vehicle. did two followup calls after i noted i needed to think about it a couple of days. unfortunately the interior color was a point i couldnt get past. great customer service.!!!!

I contacted them immediately the day they listed the vehicle asking for additional information, photos, etc. Told them this was the exact vehicle we were looking for our daughter and we had been searching for many months. I told them we were out of town and when we would be coming to pick up - and that we would require paperwork be emailed if needed to hold. I shared we had received pre-approval and that I had run the VIN thru our insurance for coverage. TWO days later I checked in again to make sure all was a go and the rep said they said they had sold the vehicle the previous day. I was not even given an opportunity to purchase, pay a deposit, etc. - and I would have purchased at full price! The vehicle sold for less than asking. Our family has been in the car business for 20 years and I AM VERY DISAPPOINTED in the customer service, the lack of attention and overall transparency of this particular company - will NOT be doing or referring business to this dealership ever.

I test drove this vehicle and a 2018 Acura RDX. I got the usual salesman pitch “what can we do for a deal today?” Nope. I never do deals on the same day, go away and think about. Later that evening I sent an email to salesman stating my offer was “out the door”, best and final offer. Next morning received a response, sounds reasonable when do you want to pick up the vehicle. I sent back a clarifying email that my offer was out the door, all inclusive (I thought that is common knowledge with dealers). And that I would write a check for the amount. Silence. Called sales manager this morning, said we can’t do that. Told him he was getting a negative review. Will never do business with this dealership.

Car was not available to be seen, mileage was incorrect. Did not test drive.

Great customer service easy process and treated me with luxury and class look for Bob Davis great salesman and puts the customer first

Overall a very poor and frustrating experience. I saw a Rav 4 and Pratik Palchaudhuri contacted me initially. This dealership's prices seemed too high and he didn't even seem willing to even consider negotiating with me. His first response was to deflect my concerns about the high price by saying it was the lowest in 500 miles- seriously- how many buyers are going to a meta-cross analysis of a 500 mile radius of car prices?. Then he told me he would call me and discuss more. Never called me. Then he had the nerve to send me one of those generic emails asking for business. I responded by saying this is absolutely ridiculous, you never even called me, bye bye. He responded by saying “Sounds good, thanks”. I was going to ignore his juvenile foolishness, but then he called me 4 times after emai (no message left- passive aggressive idiocy!!). What kind of customer service is this?? Customers should not be treated so disrespectfully. This is just juvenile behavior.

Great experience! Had no issue with taking car to my mechanic before purchasing. Really bent over backwards to make the sale. We would definitely buy from them again.

Price was great. The service was excellent. They picked my wife and her sister up from the airport, and they were On the road with their new car in less than 30 minutes. My car salesman Mike kept me informed the entire transaction.. A great experience. I would highly recommend and buy from them again

Great follow up, precise, respectful of my schedule and time.

Dedicated and compassionate

They have the best staff I have ever had the pleasure of working with!! Extremely helpful, courteous, and diligent!!

Excellent customer service. Kudos to Phillip, a great salesman!

A.J. did everything he could to find the car I was looking for. Top notch salesman.

The initial salesman Phlliph couldn't help me but his replacement salesman was super professional.

Great customer service!!

I was promised an appointment with someone yet when I arrived I was instead placed with a very new employee because the other person was busy..what is the point of making an appointment then? He was very nice young man however the manager refused to negotiate reasonably. It was a 2014....yet I have seen dealers go down on much newer vehicles with no problem but not at this place. I was told "no haggle" yet it was ironic that negotiation was labeled haggling. I will Never go back here, they wanted high car payments for a 2014 and for those price payments I can get a 2018...ridiculous.

Esler was Great. Second used car purchased from a Sterling McCall dealership for our 16 year old twins! You will be treated the same as if buying a brand new car.Definitely a dealership you can trust to make sure the car your putting your child in is safe and dependable. Both were great deals! Thanks Again

The most honest, best experience I’ve had trading vehicles hands down. Trustworthy and old school handshakes come to mind when dealing here. All I had were photos, my word, and was over 300 miles away. They had the Best equipped, nicest, lowest miles, and best priced car I could find in 6 days of shopping. They said c’mon and we’ll make the deal. I drove down, drove theirs, they drove mine, and 20 minutes later the deal was done just like they said it would be. Car was as good or better than described, the salesperson Bob and the finance officer were both honest and a pleasure. I highly recommend this dealership for anyone shopping Acura new or used. I shopped DFW, Austin, and Oklahoma City, for almost a full week, and these guys were the only ones honestly priced and fair about my trade against the vehicle they were offering. I would make the 300+ mile trip again when I need another car. Well worth the trip. DFW.......take notes lol!!

Good overall. Just some instances of slow responsiveness

Great service!!!

They have stellar with service and support... Amazing staff and facility... Ask for Esther... she goes the extra mile.

The dealer Baker was very friendly and helpful. He answered all of my questions and had a lot of patience. I was able to purchase the vehicle without any issues. I would recommend this dealership anytime.

Great communication, service and pricing made this buying experience awesome !!

Very responsive

Very helpful in assisting to locate car

The dealership gave me a good deal and ended up purchasing the vehicle.

Ended up purchasing a TLX. Very helpful associates! Great experience.

Great.

Great overall experience. Ended up purchasing this vehicle from them.

Great

Contacted promptly

Prompt, courteous, and truthful.

I purchased my 1st luxury vehicle!!! Chef was my sales person and he was wonderful. He was very professional, patient and knowledgeable about my Acura TLX. Sugar Land Acura is a new dealership. I love the people and the atmosphere. I also LOVE MY ACURA

good prices as they're a new dealership. Carfax were available on the site to view.